written by on 21/03/2018
They don't even deserve to get 1 star from me. Very fast deduct the money you paid online. You have to bring your documents along to their office. The staff then make a copy and fill in the online application. But have full of mistakes. Calls can't reach. Giving excuses and when you can't take it anymore and ask for a refund they will say that they are waiting for the refund from the embassy. Which is more than 4 months and they still give the same answer? They should write a movie transcript with so many reasons they can think of when giving excuses to customers.
written by Thorla on 02/08/2017
I have applied with VisaHQ for the first time for a tourist visa to Canada and I must say how impressed I was with those staff members who were ALWAYS helpful ANYTIME I called for help with filling my application. The staff members were always polite and I felt encouraged to call each time I had to, hence, after I had submitted all my documents there was none returned to me for "left out" information. Thank you team. I was also impressed with the timely manner my documents were handled and I must admit that I was promised five to seven (5-7) working days with which I will know the outcome of my visa and guess what, not only was my visa granted, but a staff member sent me a congratulatory email to tell me I got the visa and I will have my passport by the very next day. I got back my passport with the visa within five (5) working days. Thank you VisaHQ.
written by anoemabh on 31/03/2017
An excellent service and a sterling performance. I was quite impressed by the way you processed and delivered my son's visa to USA. Everything was done in a timely manner through excellent communication skills. Thanks Anothula Mabhena.
written by SirJack on 24/02/2017
I needed help to obtain a visa for Mozambique at short notice. I checked the reviews of various Visa agencies and these steered me to VisaHQ. Their reputation is well earned and they got over a number of obstacles in a highly professional, efficient and communicative manner. I now have my passport in hand a day earlier than expected. One less stress well managed.
written by criscriscristo on 12/11/2016
Applied for a visa, they requested dates I was travelling. Received visa and went to airport to travel to go to a wedding, I was informed at the airport that my visa was not valid and I should contact the company who gave me the visa, as I should not have been given the visa as my passport validity did not cover the period I was to travel and return by. Spoke with visahq who blamed me and clearly would not accept responsibility. I want to Sue them but I'm not in a financial position to do so, however I have all documents to prove my case. I'm appalled and disgusted at the lack of visahq accepting responsibility in this matter. Someone help,
Written on: 21/03/2018
I really can feel you as I had the same experience with this company. They cheat your money without any shame!
Written on: 21/03/2018
I'm not surprised, they do not accept any responsibility when they fail the customer.
written by Kiley362 on 17/10/2016
Hi everyone out there, i would like to advice you not to make a mistake applying for anything from visa hq. They are the most wicked agency i have ever seen on the planet, i summited my documents for nigeria visa, everything requested was given to visa hq, including our tickets, which they knew the dates and times we were meant to leave yet they kept saying that the nigeria high commission will not accept my documents 1. The consent letter from my husband was not typed so it was not acceptable, 2that my bank statement there was only one transaction and it will also not acceptable. 3they wanted me to upgrade by paying another £450 so to get my visas for two working days then they could do it for me. I accepted to upgrade as my kids were looking forward to go to africa for the first time my kids are so sad. 3. My holidays given to me from work is running without making use of it. 4 they have returned my documents two days after the date we were meant to go. I asked about the fees i paid since we were not given a visa, they said the high commissioner may not give me my money as they would want to take fees for my application. I have told them that i will not let it end there this is why i wouldn't advice anyone to use them as they are not the right people to deal with.
written by AliviaHoughton387 on 05/07/2016
Great service, friendly staff, excellent customer service, saved time and money.
written by gdLockhart380 on 04/07/2016
MY HUSBAND HAD APPLIED KENYA VISA THROUGH VISA HQ. THEY CHARGED HIM DOUBLE COMPARE TO KENYA VISA OFFICE DUE TO AN AGENCY SERVICE I SUPPOSE. THEY DID NOT GET BACK TO HIM. FEW DAYS LATER AFTER TAKING THE MONEY AND MY HUSBAND CHASED HIM FOR 1 WEEK AND THEY ASKED SAME DOCUMENTS AGAIN. I GUESS SHE HAS SOME ISSUES. SHE DOESNT SPEAK NICELY AND SOFTLY, NON-APOLOGETIC. AND SHE GOT THE VISA 4 DAYS AGO WHEN MY HUSBAND TRIED TO CHASE THE VISA AGAIN THEN ONLY SHE FORWARDED. AND MORE OVER SHE DID MISTAKE AS WELL. SHE PUT THE WRONG PORT OF ENTRY AIRPORT. VISA HQ SHOULD IMPROVE NOW. AND DEAL WITH THESE SORT OF EMPLOYEES. WE HAD A TERRIBLE EXPERIENCE AND WILL NEVER USE THEM AGAIN. BECAUSE OF THESE ISSUES MY FRIENDS ALSO NOT APPLYING THE VISA FROM THEM.
written by Tawny7709 on 05/04/2016
I've used the service three times for visas to Cameroon, India and DRC. I found the service generally very good (although there were issues with uploading a photograph in the case of the visa for India and a double payment being taken - which was refunded some months later). However, VisahQ let itself down badly last month. Several months after my last business with them I received an email from one of their agents which had been sent to himself and blind copied to me........ and probably many others. I am internet savvy enough to know that his account had been hacked into so I sent a number of emails to him asking for an assurance that my Debit Card details had not been accessed. I received no reply so I emailed the manager - no reply so I phoned and spoke to her. She said that she would check and email me back a week ago....still nothing received from her. I recommend that you be careful when you use Visahq regarding card security. Probably safer to use a Credit Card which you can claim back on in the event of fraud - you cannot do this with Debit Card. Lesson to Visahq - if a customer emails you then answer it at once and avoid a critical review.
written by AliaRossiItalian on 19/01/2016
This is the third time I have used VisaHQ and I have been really impressed with the service. Maybe I have been lucky in having the same excellent agent each time; but everything was delivered as promised and on time. I was told exactly what I had to do, informed when my documents arrived, given a date to expect authorisation of visa and a date when I could expect delivery. All happened exactly as promised and the few queries I had along the way were answered with efficiency and courtesy. I am a very satisfied customer.
written by AliaRossiItalian on 19/01/2016
This is the third time I have used VisaHQ and I have been really impressed with the service. Maybe I have been lucky in having the same excellent agent each time; but everything was delivered as promised and on time. I was told exactly what I had to do, informed when my documents arrived, given a date to expect authorisation of visa and a date when I could expect delivery. All happened exactly as promised and the few queries I had along the way were answered with efficiency and courtesy. I am a very satisfied customer.
written by MariaKoeva on 17/01/2016
Had a very good experience with VisaHQ! Quick service, great communication, good value for money. Will definitely use again and will have no hesitation in recommending VisaHQ to my family and friends.
written by Terrellv180 on 26/12/2015
Very unprofessional people are running this business. I will never use them again. And my advise to others is "PLEASE DONT USE VISA HQ"
written by Zara555 on 27/10/2015
My application was processed without delay. Good communication flow as I was updates at all stages. I received my visa at the normal expected day. Great Service and highly dependable. I will recommend to people around me. Thanks.
written by Porter307 on 11/06/2015
Obtaining visas can be a difficult and time consuming process especially in my situation where I had little time to organize and complete my application for it to be submitted. The person who dealt with my whole application from start to finish in such a professional manner and the communications and efforts on his behalf he kept with me throughout the whole process is rare to find within most organizations I deal with day to day. For somebody thats never met me before I feel he put him self out to keep me updated at what can be a stressful time. Many thanks for helping me on my way.
written by shark55555 on 18/05/2015
AGREED !!!STRONGLY AGREED! I have sent application and they did not response for 10 days then I called back ,fells like I own her money .I paid for the service not the cold face .please trade people like the way you want to be traded,thanks god . one thing is good ,the web site designed well and the process very clear when you login . But if you can not provide good service ,waste of this good design. hire some educated people!!!!!!!
written by shark55555 on 18/05/2015
AGREED !!!STRONGLY AGREED! I have sent application and they did not response for 10 days then I called back ,fells like I own her money .I paid for the service not the cold face .please trade people like the way you want to be traded,thanks god . one thing is good ,the web site designed well and the process very clear when you login . But if you can not provide good service ,waste of this good design. hire some educated people!!!!!!!
Written on: 18/05/2015
all review they have got for 5 star is written by someone new and only have one review on their account ! please be aware and careful not suggest at all.
Written on: 24/12/2015
totally agreed. Very unprofessional people are running this business. I will never use them again. And my advise to others is "PLEASE DONT USE VISA HQ"
Written on: 21/05/2015
Can you provide more details please?
written by gjWilson100 on 12/04/2015
No service for the payment done. Horrible customer service. Mr. Mahmoud who was handling the application did not communiate well nor did he take the call when we followed up. Overall i will never ever come back to VIsa HQ for any more service. There isnt even one single thing i liked about VISA HQ dubai center and suprising the application is for one of the top Notch goverment authority and if this is the serice, poor common people.
Written on: 18/05/2015
AGREED !!!STRONGLY AGREED! I have sent application and they did not response for 10 days then I called back ,fells like I own her money .I paid for the service not the cold face .please trade people like the way you want to be traded,thanks god .
Written on: 21/05/2015
This review relates to office in UAE and does not correspond to UK office in any way
Written on: 18/05/2015
all review they have got for 5 star is written by someone new and only have one review on their account ! please be aware and careful not suggest at all.
written by AmandaYarom on 24/03/2015
Having had previous bad experience of obtaining Congo DRC visas with other agents, I thought I would try VisaHQ. I have to say that the service was excellent. I was consistently updated with progress of the application process and the visas arrived back as promised. I was even credited with unnecessary postage costs. I will definitely use again for my next visa applications. Thank you.
written by angrymo on 17/03/2015
After a full day of gathering documents and emailing their staff in order to start the visa application , they tell me at the end of the day that they noticed my nationality was not eligible for this visa.... this is after me paying them and being literally seconds away from booking my hotel and flight. Its literally the first thing they ask on the website , and they notice my nationality 8 hours later. I'm sorry i expect the person to be handling my visa to be a little more competent than that. The service wasn't bad and the price is relatively cheap. In theory there business seems great but in practice they just don't seem on top of things.
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Memyselfandothers's Comment
Written on: 28/10/2022
I agree with everything that you said. I would AVOID Visahq at all cost, full of incompetent, unprofessional and uneducated people who don't know what they are doing. Total lack of communication and have don't care attitude. Never again will I use them or advice anyone to.