written by happyhippy56 on 31/05/2016
Ok so the price was good, alarm bells should have been ringing!! Arrived Fuerteventura 3/5/2016, transfer (private) to hotel was great (5 star), however phoned as requested day before to arrange return to Airport on 14/5/2016, told by the agent in Spain that Click Transfers had not paid them for 2-3 months and were cancelling all transfers until payment was made. Called Click and was told arrange a taxi, send receipt and we will refund ---- Still waiting!!!. Had the return transfer been made I would have been happy to leave a better reveiw, but until I get my promised refund (emailed 4 times now) the service is not good.
written by Matthewssv1960 on 30/04/2016
Arrived in Ibiza , and had arranged the transfers with Click transfers, they were there to meet us at the airport as arranged and the transfer went smoothly. The return transfer had to be re-confirmed 24 hours before which we tried to do , but when we rang the instructions were in Spanish with no option to change to English, luckily the receptionist in the hotel was very helpful, and the pick up time was arranged for 9.20 am for a 11.15 flight , as the transfer only 15 mins was not too worried about it. We waited and waited and at 9.40 the receptionist rang them for us , apparently they where on their away having been delayed, at 10am they still had not arrived and just as the receptionist phoned for a taxi for us the car arrived with no apologies.If there had been any major traffic on the roads we would have missed our flight, as it was we had to run through the airport . Very poor service i feel and would not book with them again .
written by Vogelvi113 on 03/11/2015
Booked with click transfer as they had been recommended to me. However when I arrived at Antalya Airport I went to the transfer desk I was told to and they didn't recognise my name and didn't have any record of it. After trying different desks and and after a half an hour my transfer finally arrived and took me to the hotel. Had the exact same problem coming back my transfer arrived an hour later than arranged so we were left waiting outside the hotel if it wasn't for the help desk we would have been completely clueless about everything. Wouldn't book with this company again.
written by LunaSchaefer306 on 11/10/2015
Our journey started off well and we were picked up at the Airport in a lovely air conditioned people carrier . The driver was very pleasant and got us to our villa very well. Our return journey was some what different ! We had been sent a email stating what time we would be picked up on the day of our return and waited almost half an hour after the time before I started to panic and decided to ring the local company. At this point a local cab turned up with 2 men in the car, there was lots of running around and talking on the phone. They explained that our transfer was not coming and they had called the local taxi rank to pick us up. But before they would take us they wanted to make sure they would get paid by the agent. He then said we could get in the car and we set off, after we had gone back the other way to drop off the other man who had helped the driver to find out location. By now we were running out of time and I was worried that we would be late for our flight. The driver carried on the phone to and throw with the agent about his payment and eventually stopped again at the side of the road to give him his bank details to pay into his account. We started off again and the driver was still worried that he wouldn't be paid for our journey. After a very relaxing holiday the end of our trip turned into a crazy dash to the airport. We were still unaware if the cab driver would be paid and it was a very erratic departure indeed at no point were we advised by the agent that our pick up was not coming !!!!!!!
written by on 19/09/2015
I have ordered a transfer from Fiumicino airport to Gaeta. The car should have been Mercedes E class, but we have found old C class. Second transfer was from Gaeta to Rome, Mersedes E class, everything was ok. Third tranfer was from Ladispoli to Rome. We have found a minibus because they had a problem with sedan. Unfortunatelly I wasn't informed about it and I asked for discount. The round trip transfer was 110 Euros, they gave me 10 Euros discount. Luckily the round trip was good with s-class. The next day I ordered a transfer to the airport for 20:10, but at 20:30 wasn't any car. I called them and they asked for 10 more minutes. I was very angry and cancelled the trip. As a result I can't recommend this company because you can never be sure what you have.
written by Monroe178 on 10/09/2015
went to rhodes on holiday bit chaotic at the airport as it usualy is got on the coach to lindos took about 1hr 20 mins which is acceptable however the return journey was a bind got picked up at 8.30am thinking it would take about the same time however it took 2hrs 20mins which in my opinion is far too long it was like a mystery tour coach was tatty it felt like the suspension was broke it took ages didn't leave much time to do last bits of shopping at the airport i would say pay a bit more or get a local bus it would be quicker !!!!
written by kcole on 02/09/2015
I think the problem arose from the fact that you have just changes using your provider in Rhodes to a new one. No one was expecting us in Rhodes so we ended up having to call the number. Eventually we managed to get put on another companies shuttle bus. Coming back again it was up to us to get in touch a couple of times in order to get details of the pick up to get back to the airport. Eventually we agreed on a text rather than an email that we couldnt access on holiday to give us the details.
written by Clairet210475 on 18/05/2015
We had booked return private transfers from JFK to Manhattan. Upon arrival they were not expecting us and we had to wait approx 45 minutes for the transfer to arrive. Upon departure, the transfer was confirmed 24 hours before departure (as per the booking instructions). The transfer arrived at the time stated,however it was a shared minibus in a terrible condition. We had no option but to use the transfer as we had a flight to catch, however we had booked and paid for a private transfer for 10 people (there were only 6 travelling but we paid for the extra space). We had a very hot and cramped transfer to JFK which was not what we had paid for. I emailed my complaint and have yet to have a satisfactory response.
written by iannew77 on 03/05/2015
On arrival at Enfida airport there was confusion as to who was taking us to our hotel in Sousse. It took a while to sort out after many guys argued, pointed and gesticulated. The transport was a beat up Toyota Land Cruiser. However, the driver was very obliging. For the return transfer we tried to contact the phone number listed. Fortunately, the hotel reception tried and it took 4 phone calls to sort out just who was to collect us. On the day of departure the mini bus arrived and there was confusion yet again about who the driver had come to collect. Hotel staff intervened and sorted out that it was my wife and myself he had come to collect. Very unsettling. Will think twice about using Click Transfers again.
written by KodyDriscoll187 on 02/05/2015
Disappointing start to our holiday. We landed 15 mins early and walked straight through to the airport doors. Every other transfer company was waiting there for my fellow passengers (obviously having tracked the flight like a normal company would) but no sign of mine. Only after 35 mins was I allowed to ring them (I.e. 20 mins after the planned pick up time) which involved me having to take my phone off airplane mode (which I hadn't wanted to do whilst away) and make a call. Driver eventually turned up nearly an hour after landing and didn't apologise - merely shrugged. Two of us females waiting in a deserted airport long after the flight had landed was a terrible start to the holiday and really put a dampener on it.
written by pfishie on 01/05/2015
We paid for the speedy transfer (49mins) and then were ushered onto a bus where we waited almost an hour for more passengers. We then took another 2 hours to drop everyone else off, we were the 6th drop off on a promised tariff of maximum 5 stops. The driver did not speak English and was apologetic but 'not his problem!'.
written by Coolsteel on 07/02/2015
Was taken back to Hurghada airport, the driver drove one handed 99% of the way. Cheap but very dangerous driving.
written by on 11/10/2014
We was picked up ok, the man was waiting with our name on a sign, but the car we went in was battered and not very nice. On the way back the man had a passenger in the car we had to drop off first at the next resort before taking us to the airport which delayed our journey by 20 minutes.
written by Flashgordon1950 on 17/10/2013
Used clicktransfers.com for a drop off from Rhodes Airport to Kiotari and everything went great. The problem arose after we spent our second week in Rhodes Town and phoned OPEN TRANSFERS to confirm our pick up times. Open transfers at first said we would be picked up in Kiotari and when we explained we were on a two centre holiday they eventually gave us a pick up time of 1830 for our flight home. We stood outside the hotel in the car park from 1810 until 1850 when we started to get worried. We phoned the transfer company to enquire where our transport was and we were informed that the coach had called but as we were not there so we would have to make our own way to the airport. We ordered a taxi and went to the airport for our flight home. I appreciate the bad service was from OPEN TRANSFERS but clicktransfers were of no help when we reported this on our return to the U.K.
written by on 30/09/2013
We had a problem with transfer in Tunisia. When we arrived info about - how to find it was wrong and we could find our driver, hosters from Thomas cook was talking to everyone asking who was booked to pick us up ( not many people speak english there) in the end driver of other company ( not what we had in confirmation letter) who was all this time sleeping in the car took us to hotel ( car was very old) On the day our departue taxi didn't tern up in the morning . We call them day before to confirm the time for pick us up and we where waiting for 40 min it was early in the morning and taxi office was cloused. We found emergency phone number and called to find out what's happening to our car? ( call cost me about £5). Some girl pick up the phone (she was in deep sleep) and after me yelling at her that i will be late for my flight she send me other taxi. So after 45 min waiting we finally had a car!! Taxi driver was driving very fast!!! His speedometer wasn't working, i thought I will have a heart attack from this car race!! But we made it to our plane just in time. Driver was helpfull and said girl called him because he lived around the corner from hotel he wasn't booked for this job at all. We prepaid our transfer in advance to get service and not worry about it but it will be £10 cheaper and easier to get taxi there and not worry so much to be late for my flight (saving £5 on calling too) I will never again use this transfers!
written by fedupwithtravel on 20/07/2012
After a pleasant flight we arrived at Ibiza airport looking forward to our 50 minute maximum transfer to the hotel. We presented at the transfer office and were advised the bus would arrive in 5 minutes. One hour later the bus eventually arrived. As you can imagine standing in the heat with no explanation was not good. The experience just got worse. We then had to sit on the bus for a further hour waiting for other passengers. They obviously get as many on each trip as possible. When I booked this transfer I was advised 21 people maximum per transfer, again this was not the case. We then went around various hotels dropping off eventually 3 hours later we were dropped at the roadside and vaguely pointed in the direction of our hotel. Disgraceful service and a lousy start to our holiday.
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