ordered bracket on advice of lady in sales as was not sure of size . bracket arrived ok but did not fit TV .. returned and had refund but beware ..even if it is fault of firm you have to pay return postage (£8.99) not mentioned or made clear on site

Ordered bracket for next day delivery, didnt arrive or the following day.when it did arrive they had sent the wrong bracket, I tried to contact them by telephone and had two days of frustration being told i was important to them and I was in a que, on the third day I got through and was told the only way they could deal with this was for me to send an email and they would respond within four hours, it is now 27 hours later and I have had no response, I telephoned again and got another lot of apologies but sales cant talk direct to aftersales and there are no telephones for aftersales but she would send an internal email to prompt them. All I want is for them to send me the correct bracket and collect the other one but no one will contact me, it's incredible that companies can offer this diabolical level of service

I ordered 2 tv brackets from this website as they advertised 24hr delivery and i needed the bracket urgently. The bracket never arrived the next day and when i tried to contact them some girl who told me she worked in the warehouse answered. She was unable to give any information and told me she would get someone to contact me asap. Needless to say no one contacted me. I have sent email after email but to no avail, all i get is the same reply everytime. I have never dealt with a more unprofessional company and urge anyone who is thinking of using them to go elsewhere, it is just no worth the hassle. I must add i have contacted the Office of Fair trade and they are investigating