Eco Movers Reviews - www.ecomovers.co.uk

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★★★★★
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Latest Reviews

★★★★★

“Great service! ”

Written on: 05/02/2016 by CamrynDuncan (1 review written)

We were really pleased with the service from eco movers - they were on time, the guys were great and the the job took less time than predicted so we even got a better price than we were expecting! They made moving with a one year old baby a totally stress free day. Will definitely be going back to them next time!… Read Full Review

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★☆☆☆☆

“Terrible management ”

Written on: 26/01/2016 by McFaddenlu45 (1 review written)

We had Really bad and ultimately very experience with this company. We were moving from England to scotland but when they turned up with a van far too small for all our stuff. The actual removal men were excellent and really tried to get it all loaded but it was clear from the start that it was never going to fit. When I called the office to explain this I was astounded by the rudeness of the person on the phone so asked to talk to a manager only to be told he was the manager. They refused to… Read Full Review

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★★☆☆☆

“Disappointing removal experience”

Written on: 29/12/2015 by Duganht386 (1 review written)

The two guys doing the move weren't very personable or friendly, in fact they were rather brusque. They didn't have room in the van for all of my belongings, so I ended up having to arrange a taxi to transport the final few boxes, and they didn't even take the spare unused roll of tissue paper with them, instead leaving it to me to transport in the taxi. The wrong size lorry was sent for the job - it should have been larger, and they shouldn't have left me with boxes to transport on my own in… Read Full Review

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★★★★★

“Fast, efficient and friendly”

Written on: 07/12/2015 by KarenKW (1 review written)

Since our move last week, I have not stopped singing Eco Mover's praises! I called them up for a quote, letting them know about parking issues, the distance to where they could park and also that we had 2 flights of stairs (I would highly recommend giving them as much information as possible!). On the day 3 guys, all friendly and professional, arrived and packed the van in under an hour! (Admittedly a 1 bed flat but with the stairs and them having to ferry everything across the road, this was… Read Full Review

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★★★★★

“Highly recommended to all!”

Written on: 06/11/2015

After an incredibly stressful chain and moving process, ecomovers made the final part of the whole process easy. On the day, the person I dealt with and his team made sure that everything ran efficiently and smoothly for us. Their attitude was wonderful, they were careful with everything and very quick. Not to mention understanding of our circumstances. Recommended to all!… Read Full Review

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★★☆☆☆

“Double the amount quoted”

Written on: 11/09/2015 by Bowmanxu417 (1 review written)

The overall charge was double the price I was quoted and when I complained they said I would be due for compensation as the quote was unrealistic. They did not offer me a fixed price quotation and have since fed back that they will not offer compensation as I should have opted for a fixed price - which I wasn't offered! Very poor customer service… Read Full Review

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Eco Movers Ltd's Comment

Written on: 20/10/2015

Dear BowmanXU417

Thank you for your feedback. We welcome all feedback providing it is accurate. However, your review is factually inaccurate and misleading. You were never given a quotation. Instead you opted to use our charged–by-the-hour service in the hope it would be a more economical option than a fixed price quotation you had received from another moving company. We did provide you with a time and cost estimate based on the information you provided but you did not mention that a door would need to be removed to facilitate the move and there was also a two hour delay in you obtaining access to the delivery address, Both these caused substantial delays beyond our control which very significantly contributed to the increase in our charges by the hour.

You were also clearly advised that packing materials were not included in your estimate and that these would be charged for in addition. This also contributed to an increase in charges above the estimate.

You were never told you would receive compensation. This is simply untrue, you were told that the increase in charges would be investigated. Although the increase in charges were due to matters completely out of our control and properly charged for, you have chosen not to mention that purely as a gesture of goodwill we have refunded you £110 of the additional charge.

We pride ourselves on outstanding customer service. All communication from you was answered within the same working day, the only exception being the delay whilst we conducted a thorough investigation into your move. It is unfair to label our customer service as “very poor” simply because we would not give you everything you wanted.

Yours sincerely

Eco Movers

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★★★★★

“Great Service ”

Written on: 21/08/2015 by RoderickDriscoll (1 review written)

As I was moving into my own home for the first time outside of London, rather than do loads of trips back & forth I decided to hire a professional removal company in order to save msyself some stress & move everything in one go. I found the ECO Movers website & had read a number of stellar reviews about the company & their service. That was enough for me to decide to go with them. I can definietly say that I did not regret the decision! The move went very well & the service was excellant… Read Full Review

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★★★★☆

“Friendly, efficient, professional”

Written on: 19/08/2015 by Myles317 (1 review written)

Friendly, efficient and professional - from start to finish. We were moving overseas with a small baby and I was particularly impressed with how understanding and tactful the teams were on both collection and delivery. Our belongings were well packed, clearly labelled and arrived in the same condition as when they left us. I would certainly recommend the service to friends or family… Read Full Review

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★★☆☆☆

“Problems,including safety issues re erecting wardr”

Written on: 15/08/2015 by OctavioCollins (1 review written)

Liked: Staff were polite and friendly. Didn't like: - Packing boxes were not dropped off as agreed and were late 2nd time round. - The van looked like the oldest in the fleet. - Furniture was broken upstairs that they didn't tell me about. - Boxes were labelled but not put in the correct rooms. - Wardrobes were erected and left in a very unsafe way(even though the person doing it said they work in construction)aftere they had gone, I opened door and it fell to the side (only stopped by a… Read Full Review

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★★★★★

“Outstanding service”

Written on: 04/08/2015 by sarju81 (1 review written)

From start to finish, the service I received from Eco Movers was second to none. I have to move quite frequently due to my job, and I can safely say this move was the best I've had so far. Due to delays in the rental process, I ended up booking the movers only 7 days before I was due to move. Despite the short notice, the booking team were helpful and courteous, and made every effort to ensure my required date was available. The two man team that arrived to do the move were very friendly… Read Full Review

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★★★★★

“Great removal team”

Written on: 07/07/2015 by Nadeeja (1 review written)

We made three pickups all over London and then moved to Essex. The removal team were really helpful throughout this very long journey… Read Full Review

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★★★★★

“Fantastic, efficient movers”

Written on: 02/07/2015 by JeanTDP (1 review written)

They moved me from a 3 bed house to a two bed flat with a drop of wardrobes to another address on the way. They were excellent, helpful, humorous, efficient and took great care of all my furniture and personal items. They managed to fit everything in their van which I did not think they would! I had packed my boxes which were of random size and some were really heavy but they thought they were easy!!! They even moved my belongings from the cupboard under the stairs which I was trying to… Read Full Review

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★★★★★

“Fantastic Service ”

Written on: 19/06/2015 by Rorycochrane (1 review written)

I booked a relatively last minute move with Eco Movers for a one bedroom flat.. It was an easy, seamless experience throughout. Great customer service on the phone, very flexible time allocation and great prices. The removalists were friendly and professional and careful. All in the company seem reasonably happy too which is pretty unusual in a removals company and suggests management are doing something right. Thoroughly recommended… Read Full Review

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★★★★★

“Moving house”

Written on: 14/06/2015 by Chandlero339 (1 review written)

Turned up on time, were meticulous in their packing and removing of large objects, helpful, provided boxes for goods that had not been itemised on original order. Wished I had used them for the whole move rather than just the items into storage!… Read Full Review

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★★★★★

“Removal made easy”

Written on: 10/06/2015 by Ferguson53 (1 review written)

From the ease of booking, through the realistic quote to a seamless move, it was a pleasure to deal with this company. The two man crew were helpful and efficient and made a normally stressful process totally painless. I would certainly use them again and highly recommend them… Read Full Review

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★★★★★

“Excellent, friendly, efficient, professional movers.”

Written on: 10/06/2015 by Milar363 (1 review written)

We booked our move very late in the day but the EcoMovers team handled it quickly, efficiently with a minimum of fuss. The guys who came to the house were prompt, quick, friendly, efficient, polite and professional. They packed moved and unpacked without any breakages and with no damage to either property. All in all a great service for a fair price… Read Full Review

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★★★★★

“Smooth move with friendly staff”

Written on: 03/03/2015 by diogotovar (1 review written)

I've recently moved into a new flat with the help of Eco Movers. Everything went really smoothly, the two men that came were brilliant, very friendly and the work was done quickly within the estimated time. If I ever need to move in the future I will not hesitate to use their services again. Overall extremely happy with the service… Read Full Review

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★★★★★

“On short notice, Ecomovers stepped in with enthusiasm...”

Written on: 02/03/2015 by jodoog (1 review written)

On short notice, Ecomovers stepped in with enthusiasm and professionalism. The two movers were on time, and packed the truck expertly. They delivered all goods to the new location - on time and with no breakage. Both guys were very pleasant to deal with, and worked hard and quickly. I'd recomment them without hesitation… Read Full Review

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★★★★★

“Excellent service”

Written on: 09/02/2015 by 93Williams (1 review written)

We have used Ecomovers on two occasions now, and have been very happy with them both times. On both occasions, their staff arrived promptly, packed our belongings carefully and efficiently and were very professional in their approach. For our most recent move, the team carried out the packing, loading and unloading and we were very impressed with their hard working attitude and the care they took over everything. We found Ecomovers customer service to be good too, and the woman   who we dealt… Read Full Review

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Eco Movers Ltd's Comment

Written on: 18/02/2015

Hi,

Thank you very much for your glowing review after your recent move with us. It is always a pleasure to hear how we have met peoples high expectations and in this case on your second removal with Eco Movers. I hope we have an opportunity to move your friends and relatives in the future and wish you and your family all the best in your new home.

Alex Nicholls
Eco Movers Team

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★★★★★

“Amazing Service”

Written on: 30/10/2014 by Cora_Cave (1 review written)

A friend recommended Ecomover and I am so glad we took her advice. We had an office move from the 1st, 2nd, 3rd and 4th floor of an old Victorian building with no lifts. The removal guys didn't complain or show any frustration when they were carrying the crates up and down the stairs. They were friendly, happy, helpful, polite, efficient and we couldn't have asked for a better service! They made the stress of an office move so much more bearable. James who deals with the logistic side of… Read Full Review

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Eco Movers Ltd's Response to Cora_Cave's Review

Written on: 05/11/2014

Hi,

I'm so pleased all went to plan.

Although expected of all our crews it is nice to hear they remained helpful and polite even with all the stairs they faced! I will pass your kind comments on and do hope we hear from you or your friends and colleagues for future commerical or domestic moves.

Wishing you all the best,

Alex and the Eco Movers Team

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