Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
83% of users recommend this
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Latest Reviews

★★★★★

“Booking Process - Queen Elizabeth Cruise to San Francisco”

Written on: 26/09/2014 by Knight451 (1 review written)

Having phoned countless other booking agents to book the above cruise Cruise118 and their agent were the only ones to provide me with a breakdown of their quote detailing itinery, flight times and hotels and costs. This was sent via email within a short space of time following my telephone call. Unlike other agents, I received no follow up call, but was left to make my own judgement on the best deal. Cruise118's agent was knowledgeable and sensitive to our needs and made me feel that I was… Read Full Review

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★☆☆☆☆

“MARCO POLO CRUISE”

Written on: 18/09/2014 by RubenHampton (1 review written)

Last minute booking made 2 weeks before sailing. Excellent staff at 118 made the booking painless and gave help where needed. Realy looking forward to the cruise, only been on one other cruise but a very big and impersonal ship, this one much smaller. Will write another review on our return to let everyone know how we get on… Read Full Review

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★★★★★

“Great Service”

Written on: 18/09/2014 by Ortiz50 (1 review written)

If you are looking for a company to book your cruise through, Cruise 118 is fantastic. Our first booking with them was flawless and we were so impressed with the service we received that we booked our second and have now booked a third cruise with them. Everything is taken care of and I particularly liked the personal Cruise Concierge website, but I don't think this now exists, but I may be wrong, it gave you all your booking details and iterinary etc in one place… Read Full Review

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★★★★★

“Professional and helpful service”

Written on: 08/09/2014

Very professional and helpful services. Nothing was too much trouble for the Cruise Concierge. I needed complicated transfers and these were dealt with efficiently. As a novice 'cruiser' I needed a helping hand and practical advice and this was given freely. We have not taken the cruise yet but I am confident that all will go smoothly. I will certainly recommend Cruise118 to friends… Read Full Review

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★★★★★

“Very friendly and helpful staff ”

Written on: 05/09/2014 by GinaBlake4 (1 review written)

Booked a med for cruise for sep with 118 very helpful pleasant Staff . Also booked an excursion with them when we arrive in Rome so have yet to experience that Would defiantly book with 118 again . … Read Full Review

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★★★★★

“very positive experience”

Written on: 19/08/2014

When I telephoned Cruise 118, the concierge I spoke to was extremely helpful and had a friendly manner. He listened to our request and conferred with his colleague. The result: an excellent value cruise, plus the included offer of 6 bottles of wine. I found the whole booking very easy and straightforward, thanks to the concierge I spoke with. I have already mentioned Cruise 118 to relatives and friends. The free wine was also easy to have delivered - again the concierge from Cruise 118… Read Full Review

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★★★★★

“booking quick and easy”

Written on: 12/08/2014 by tinmouse70 (1 review written)

I phoned for a quote and was given the price I was happy with the staff member was very helpful and all details taken also were precise I was asked where I was from did I want to pre pay tips had I cruised before so it felt more personal than just someone only interested in getting a booking. then they went to secure the booking of the cabin that done we completed the details the same day received confirmation then a day or so after received E Documents which I printed off we are now ready to… Read Full Review

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★★★★★

“Booking made easy”

Written on: 11/08/2014 by Janetbarnes (1 review written)

Found 118by looking on the web what good agent everything was booked there and then no problems good prices even helped with transfer to and from the cruise terminal at Liverpool very satisfied and the case of wine we got for booking with them went down a treat. Also it's nice to have one person looking after your booking… Read Full Review

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★★★★★

“Definitely use again ”

Written on: 05/08/2014 by Archer240 (1 review written)

I have used Cruise 118 several times before and have found their services excellent . It is easy to get through to them by phone or email , and nothing is too much trouble . The staff are very friendly even for the smallest of questions . Totally recommend them to my friends , and would definitely use them the next time I am looking for a cruise… Read Full Review

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★★★★★

“What more could you want.”

Written on: 09/07/2014 by Vonnya (1 review written)

My experience of booking this cruise was made so easy by the staff, they have been able to put my mind at ease by answering all my questions. I have been kept in the picture every step of the way with emails giving us help and advice and what to do and when to do it. I can't praise them enough for their help and advice. Thank you… Read Full Review

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★★★★★

“top service 118”

Written on: 06/07/2014 by Janiyah289 (1 review written)

easy to book..fast on the phone..always called back...helpful and reliable ..great service & bargain cruise ..thanks!just got to print off baggage labels and go. Charlotte and co have been great...hope the cruise is as good with Holland America as Celebrity was last year… Read Full Review

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★★★★★

“Cruise118 MSC Opera 9th July 2014”

Written on: 03/07/2014

Having booked a short notice cruise for two at the last minute, I am have been more than happy about the professional and friendly approach of all the Cruise 118 staff. Only a misunderstanding about the drinks package due to the late booking, with MSC you need to be 21 days in advance for the package on the booking, if not, over 4 days to prebook and pay on board and still have no service charge for both of these. If paid on board or less than 4 days before departure you will pay the service… Read Full Review

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★★☆☆☆

“Dissapointing”

Written on: 14/06/2014 by cruisingforfun (1 review written)

Well after the initial euphoria we came back to earth with a bump. We were expecting the 6 bottles of wine , note the asterisk but try searching for the smallprint which actually means you buy wine and get 6 free when you return home. The on board credit was actually a beverage card. Our tour in St Petersburg was not booked with the cruise line but another company ,despite my telephone call my e mailed ticket was not sent to me and we had to print it on board at our own expense via the ships on… Read Full Review

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★★★★★

“Simply The Best”

Written on: 10/06/2014 by DonJames (1 review written)

Cruise 118 offer an excellent service from start to finish. Nothing is to much trouble, whatever queries I had, they were dealt with immediately. This is the second time I have booked my cruise through Cruise 118, & I will continue to book with them in the future. Because you get your very own concierge, the whole experience becomes personal & makes you feel very confident at all times. I feel that I have got the best deal possible & long may that continue. Many thanks to everyone who helped my… Read Full Review

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★☆☆☆☆

“DO NOT USE... DO NOT USE...DO NOT USE”

Written on: 23/05/2014 by Valentina443 (1 review written)

Hello fellow cruisers. I tried this agency only to find out that not only are they not trustworthy but their contracts with cruise lines and definitely not as good as other online agencies. Customer service is only good up to the point of taking your hard earned money, after that, there is no quality control and they make you feel that you are a problem. They do not help with upgrading at all. I would strongly suggest using the USA websites www.vacationstogo.com or cruisesonly.com You will get… Read Full Review

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★★★★★

“Cruise 118 booking”

Written on: 19/05/2014 by craddcruise118 (1 review written)

This is the first time i have used this company and i have had the best information given to me i have had to contact them only twice . 1 To book excursions. 2 a problem with my printer and both were dealt with . The booking was made initially by the cruise concierge who was so helpful and I will certainly book with them again. Mrs E Craddock… Read Full Review

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★★★★★

“Best service ever”

Written on: 08/04/2014

The only reason we use you is the fantastic standard of one of your staff members,so sorry we are not allowed to mention her,as she goes far and beyond the call of duty.but she calls us before we travel,and again when we get back to make sure we had a great time,yes we spend a lot ,but we do with other outlets,and it seems once they have your money they are not bothered… Read Full Review

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★★★★★

“Great deal!”

Written on: 20/03/2014 by Patricia235 (1 review written)

I have never used Cruise 118 before but would definitely recommend and use again. My cruise concierge was extremely helpful and nothing was too much trouble. I had telephoned around for many quotes and he continued to find deals that beat them. He was very knowledgeable and answered all my many questions. He was patient and waited for me to make up my mind. On one occasion he couldn't return my call at the time arranged because he was making enquiries on my behalf and I was very impressed that… Read Full Review

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★★★★☆

“Good, Good, Good.”

Written on: 19/03/2014 by garymurph21 (1 review written)

This was our first Cruise and we enjoyed it immensley, we were a party of three, early fifties and it was fun all the way, we have enjoyed 11 nights in the Carribbean and can only say we met some lovely people, had lovely food, lovely service and had a lovely time, the only thing which let it down was the the card thing when you had eaten your second course in the speciality restaurants, they wanted your room card as if you were going to scarper from the the dinner table, but all in all very… Read Full Review

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★★★★★

“Excellent”

Written on: 17/12/2013 by Billcoady (1 review written)

As per some previous reviews, I had never used Cruise 118.com before. The service I received from the staff has been first class, professional, courteous ans all arrangements they stated they would do, within time frames have been done. Highly impressed and would certainly recommend them to any one. … Read Full Review

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