Cruise118 Reviews - www.cruise118.com

★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“Customer service was excellent”

Written on: 21/12/2014 by Christina236 (1 review written)

Thank you for helping with our holiday you made it so easy for us and kept in touch with us all the way through thank you… Read Full Review

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★★★★★

“Par excellence”

Written on: 26/11/2014 by Chloey182 (1 review written)

The staff at Cruise 118 were very helpful and knowledgeable about the products being offered. Nothing was too much trouble and the whole booking experience was hassle free. We would certainly use them in the future. … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/10/2014 by Marsp (1 review written)

After receiving numerous quotes from other companies Cruise 118 came out best with friendly, informative and exactly what we were after with our cruise and stay holiday. This company have excelled themselves with Al the follow up e mails prior to our departure in a few days to ensure we have received all our correct paperwork. Looking forward to our cruise and stay - if it was possible to ensure we had good weather I am sure they would do this too. Thank you Cruise 118 we will use you again in… Read Full Review

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★★★★★

“Excellent customer service.”

Written on: 21/10/2014

we found this company the cheapest around and so helpful with absolutely everything. They responded to calls or emails very quickly and were helpful with every question we asked. I wouldn't hesitate to use this company again and woulld definately recommend to family and friends… Read Full Review

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★★★★★

“cruise and hotels”

Written on: 20/10/2014 by Comptoniu468 (1 review written)

We have booked the above with with cruise 118 and we begin our holiday on Friday. Initially we booked the package with one member of staff who was brilliant and after that spoke to other members of staff with any questions all of whom were really helpful and friendly. We just got all our paperwork the other day easy process everything e mailed to us to print off. Found the whole booking process stress free and would definitely recommend booking through cruise 118 and would use them again… Read Full Review

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★★★★★

“Highly reccomend michelle to anyone.”

Written on: 18/10/2014 by 78Susie (1 review written)

Thr person we spoke to is an excellent agent.Would reccomend her to anyone… Read Full Review

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★★★★★

“First Class Service”

Written on: 13/10/2014 by JohnFarrow (1 review written)

I have booked with Cruise 118 before and I am extremely pleased that the booking process was just as good as previous bookings Your sales rep was very knowledgeable and courteous, and called back on time when I requested further information. Would book another cruise with them in the future… Read Full Review

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★★★★★

“cruise 118”

Written on: 09/10/2014 by McElroyee352 (1 review written)

cruise 118 is a excellent company very easy to book my cruise and have been very helpful if there was any questions I had would use them again… Read Full Review

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★★★★★

“Does What it Says on the Tin!”

Written on: 06/10/2014 by brianpark (1 review written)

Bottom Line would we use Cruise 118 / SixStar Cruises again? Most definately Yes. It makes a real change to have a company that replies via phone or mail when it said it would, is extremely proactive in their suggestions for cruises and in particular have a team of very user friendly, personable and knowledgeable concierges. We have been very fortunate to have [name removed]guiding us through the various process's and when [name removed] and her colleagues have time off (and do they deserve… Read Full Review

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★★★★★

“Booking Process - Queen Elizabeth Cruise to San Francisco”

Written on: 26/09/2014 by Knight451 (1 review written)

Having phoned countless other booking agents to book the above cruise Cruise118 and their agent were the only ones to provide me with a breakdown of their quote detailing itinery, flight times and hotels and costs. This was sent via email within a short space of time following my telephone call. Unlike other agents, I received no follow up call, but was left to make my own judgement on the best deal. Cruise118's agent was knowledgeable and sensitive to our needs and made me feel that I was… Read Full Review

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★☆☆☆☆

“MARCO POLO CRUISE”

Written on: 18/09/2014 by RubenHampton (1 review written)

Last minute booking made 2 weeks before sailing. Excellent staff at 118 made the booking painless and gave help where needed. Realy looking forward to the cruise, only been on one other cruise but a very big and impersonal ship, this one much smaller. Will write another review on our return to let everyone know how we get on… Read Full Review

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★★★★★

“Great Service”

Written on: 18/09/2014 by Ortiz50 (1 review written)

If you are looking for a company to book your cruise through, Cruise 118 is fantastic. Our first booking with them was flawless and we were so impressed with the service we received that we booked our second and have now booked a third cruise with them. Everything is taken care of and I particularly liked the personal Cruise Concierge website, but I don't think this now exists, but I may be wrong, it gave you all your booking details and iterinary etc in one place… Read Full Review

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★★★★★

“Professional and helpful service”

Written on: 08/09/2014

Very professional and helpful services. Nothing was too much trouble for the Cruise Concierge. I needed complicated transfers and these were dealt with efficiently. As a novice 'cruiser' I needed a helping hand and practical advice and this was given freely. We have not taken the cruise yet but I am confident that all will go smoothly. I will certainly recommend Cruise118 to friends… Read Full Review

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★★★★★

“Very friendly and helpful staff ”

Written on: 05/09/2014 by GinaBlake4 (1 review written)

Booked a med for cruise for sep with 118 very helpful pleasant Staff . Also booked an excursion with them when we arrive in Rome so have yet to experience that Would defiantly book with 118 again . … Read Full Review

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★★★★★

“very positive experience”

Written on: 19/08/2014

When I telephoned Cruise 118, the concierge I spoke to was extremely helpful and had a friendly manner. He listened to our request and conferred with his colleague. The result: an excellent value cruise, plus the included offer of 6 bottles of wine. I found the whole booking very easy and straightforward, thanks to the concierge I spoke with. I have already mentioned Cruise 118 to relatives and friends. The free wine was also easy to have delivered - again the concierge from Cruise 118… Read Full Review

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★★★★★

“booking quick and easy”

Written on: 12/08/2014 by tinmouse70 (1 review written)

I phoned for a quote and was given the price I was happy with the staff member was very helpful and all details taken also were precise I was asked where I was from did I want to pre pay tips had I cruised before so it felt more personal than just someone only interested in getting a booking. then they went to secure the booking of the cabin that done we completed the details the same day received confirmation then a day or so after received E Documents which I printed off we are now ready to… Read Full Review

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★★★★★

“Booking made easy”

Written on: 11/08/2014 by Janetbarnes (1 review written)

Found 118by looking on the web what good agent everything was booked there and then no problems good prices even helped with transfer to and from the cruise terminal at Liverpool very satisfied and the case of wine we got for booking with them went down a treat. Also it's nice to have one person looking after your booking… Read Full Review

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★★★★★

“Definitely use again ”

Written on: 05/08/2014 by Archer240 (1 review written)

I have used Cruise 118 several times before and have found their services excellent . It is easy to get through to them by phone or email , and nothing is too much trouble . The staff are very friendly even for the smallest of questions . Totally recommend them to my friends , and would definitely use them the next time I am looking for a cruise… Read Full Review

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★★★★★

“What more could you want.”

Written on: 09/07/2014 by Vonnya (1 review written)

My experience of booking this cruise was made so easy by the staff, they have been able to put my mind at ease by answering all my questions. I have been kept in the picture every step of the way with emails giving us help and advice and what to do and when to do it. I can't praise them enough for their help and advice. Thank you… Read Full Review

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★★★★★

“top service 118”

Written on: 06/07/2014 by Janiyah289 (1 review written)

easy to book..fast on the phone..always called back...helpful and reliable ..great service & bargain cruise ..thanks!just got to print off baggage labels and go. Charlotte and co have been great...hope the cruise is as good with Holland America as Celebrity was last year… Read Full Review

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