Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
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Latest Reviews

★★★★★

“Wow what a cruise!!!”

Written on: 28/07/2015 by RubyCruise (1 review written)

Cruise 118 provided a wonderful easy booking service with plenty of assistance and information all the way through booking. Knowledge of the different ships were really helpful and all proved to be correct when we cruised. Having detailed our meal time preference all the dinner venues were booked in advance and were amazing. We also had a free drinks package and on board credit! We have not found any negatives with Cruise 118 and have recommended this company to many fellow travellers who were… Read Full Review

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★★★☆☆

“I have always been offered impeccable service from...”

Written on: 21/07/2015 by 300Harris (1 review written)

I have always been offered impeccable service from Cruise188. I have travelled many times with them and always had great service and a wonderful glitch free cruise. My only warning would be, if you get through to a lady on the customer service desk.... PUT DOWN THE PHONE. Nothing good will come of that conversation and it was take you 10 times longer and your query will not be answered. Bar that... Amazing service and will book with them every time!!! :)… Read Full Review

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★★☆☆☆

“no customer service”

Written on: 11/07/2015

booked on norwegion epic paid for transfers,were delayed after landing baggage was late coming through,got outside I hour after landing no taxi waiting, paid 20euros for another taxi to take us into barcalona.customer service said it was our fault the taxi had waited an hour then left,why did he not check why no one was coming through.anyway I am left out of pocket for the transfer I paid for who did not wait for us,and the 20euros I paid for another taxi.now customer services will not answer… Read Full Review

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★☆☆☆☆

“No interest in your needs once they have your money.”

Written on: 06/07/2015

Booked to go with 2 friends, Cruise staff fully aware of this but we ended up with different airlines, different times and different transfer companies.we had opted to have the price of the wine , a booking offer to come of our bill. It wasn't until 6 months later we realised the reduction was only 20£ even though the wine was advertised as costing £95 to buy. We even had to fight to get the £20. It was impossible go get our boarding passes for r flights with Ryanair printed of and we're… Read Full Review

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★★★★☆

“service cruise 118 ”

Written on: 10/06/2015 by Whitworth4566 (1 review written)

Very friendly and efficient service from start to finish. Knowledgeable and detailed information about the cruise and ship. Talked through the options and offers available. Matched up all our families requirements to my budget. My concierge produced a very special itinerary with text and pictures for my parents as a Christmas and thank you to my 89 yr old parents from me , this was spot on , definitely went the extra mile. Have recommended them… Read Full Review

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★★★★★

“Great value from Cruise118!”

Written on: 09/06/2015 by Luffyjane (1 review written)

Booked a med cruise yesterday departing September 16th . Instead of flying to Venice we wanted to spend a few days in Lake Como so the agent booked us a flight to Milan which worked out a lot cheaper with private transfers to the hotel in Lake Como . Then we will catch the train to Venice from there . After the 12 night cruise which ends in Barcelona we wanted to spend a couple of nights in Barcelona so the agent booked us a hotel there with transfers . A great value cruise with stays before… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 07/06/2015 by craigbaum (1 review written)

This was my third booking with Cruise118 in the UK. From initial enquiry through to booking was a matter of minutes. I'd first emailed in my enquiry to the concierge team and within 10 minutes had a call back with pricing as well as options. It was then clearly explained what the cruise was, what costs and payments and what was included. Once happy with the quotation I paid the deposit and immediately got both the cruise operators reference and cruise118's reference. The cruise operators… Read Full Review

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★★★★★

“help for a single cruiser”

Written on: 06/06/2015 by islaygirl (1 review written)

The young lady who did my booking was helpful in the extreme. She found me a cruise to the Baltic that did not have a 100% single supplement.She gave me time to make my mind up before I rang her to confirm my booking, and will help me to book suitable excursions. There was no pressure to hurry and several alternatives were given for me to choose from. This one was ideal. Thankyou… Read Full Review

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★★★★★

“Wonderful Experience ”

Written on: 05/06/2015 by Eve236 (1 review written)

First time with cruise118 and I was highly impressed, the cruise they found was perfect for us and £80 cheaper than i could find it elsewhere, kept informed on everything and had a lovely phone call to see how our we had enjoyed our cruise, the cruise itself was so enjoyable and all went like clock work, thank you to our cruise concierge for looking after us and I will not hesitate in recommending Cruise118 to my friends.Our cruise was with P&O to the fjords… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 22/05/2015 by KateHowell (1 review written)

I booked 3 cruises with Cruise 118, a 3 week back to back and an 11 night cruise both with Celebrity Cruises. On all of these cruises I have had a great deal of difficulty accessing my on line documents. On all occasions I have had to contact Celebrity and Cruise 118. The problem with the first 2 cruises was that the finance had not been cleared, after many phone calls I eventually received my documents a week before embarking. There was also a problem with a private transfer between ships that… Read Full Review

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★☆☆☆☆

“Indifference and Arrogance!”

Written on: 20/05/2015 by mariebey (1 review written)

Currently having a terrible experience with cruise118. After requesting it was essential to have our 2 balcony cabins near to each other ( due to travelling with our frail mother ) we were sent our booking confirmation in January with cabins next door to each other... Delighted! When printing out our luggage labels we then discovered we are on different decks. This has left us in a very difficult situation with our cruise leaving on Saturday. This was our one and only must have request! We have… Read Full Review

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★☆☆☆☆

“Use at your peril”

Written on: 02/05/2015 by marionjbartlett (1 review written)

VERY INEPT COMPANY WITH VERY SERIOUS INTERNAL PROBLEMS. USE THEM AT YOUR OWN RISK!!!!! What a horrible fiasco!!!!!!!! With 137 e-mails back and forth to finally get the package we wanted, and paying out extra dollars for changes needed to their wrong bookings (because of major problems once we had paid our funds, we tried to cancel the day after paying our money and were told we would get 50% back, and they would not fix problems without us paying change fees). We spent SOOOOO many hours… Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/04/2015

Went through everything in detail. Knew everything I needed to know and more when finished. Very chatty and easy to talk to. Highly recommend… Read Full Review

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★★★★★

“Customer service was excellent”

Written on: 21/12/2014 by Christina236 (1 review written)

Thank you for helping with our holiday you made it so easy for us and kept in touch with us all the way through thank you… Read Full Review

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★★★★★

“Par excellence”

Written on: 26/11/2014 by Chloey182 (1 review written)

The staff at Cruise 118 were very helpful and knowledgeable about the products being offered. Nothing was too much trouble and the whole booking experience was hassle free. We would certainly use them in the future. … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/10/2014 by Marsp (1 review written)

After receiving numerous quotes from other companies Cruise 118 came out best with friendly, informative and exactly what we were after with our cruise and stay holiday. This company have excelled themselves with Al the follow up e mails prior to our departure in a few days to ensure we have received all our correct paperwork. Looking forward to our cruise and stay - if it was possible to ensure we had good weather I am sure they would do this too. Thank you Cruise 118 we will use you again in… Read Full Review

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★★★★★

“Excellent customer service.”

Written on: 21/10/2014

we found this company the cheapest around and so helpful with absolutely everything. They responded to calls or emails very quickly and were helpful with every question we asked. I wouldn't hesitate to use this company again and woulld definately recommend to family and friends… Read Full Review

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★★★★★

“cruise and hotels”

Written on: 20/10/2014 by Comptoniu468 (1 review written)

We have booked the above with with cruise 118 and we begin our holiday on Friday. Initially we booked the package with one member of staff who was brilliant and after that spoke to other members of staff with any questions all of whom were really helpful and friendly. We just got all our paperwork the other day easy process everything e mailed to us to print off. Found the whole booking process stress free and would definitely recommend booking through cruise 118 and would use them again… Read Full Review

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★★★★★

“Highly reccomend michelle to anyone.”

Written on: 18/10/2014 by 78Susie (1 review written)

Thr person we spoke to is an excellent agent.Would reccomend her to anyone… Read Full Review

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★★★★★

“First Class Service”

Written on: 13/10/2014 by JohnFarrow (1 review written)

I have booked with Cruise 118 before and I am extremely pleased that the booking process was just as good as previous bookings Your sales rep was very knowledgeable and courteous, and called back on time when I requested further information. Would book another cruise with them in the future… Read Full Review

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