Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
81% of users recommend this
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Latest Reviews

★★★★★

“What more could you want.”

Written on: 09/07/2014 by Vonnya (1 review written)

My experience of booking this cruise was made so easy by the staff, they have been able to put my mind at ease by answering all my questions. I have been kept in the picture every step of the way with emails giving us help and advice and what to do and when to do it. I can't praise them enough for their help and advice. Thank you… Read Full Review

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★★★★★

“top service 118”

Written on: 06/07/2014 by Janiyah289 (1 review written)

easy to book..fast on the phone..always called back...helpful and reliable ..great service & bargain cruise ..thanks!just got to print off baggage labels and go. Charlotte and co have been great...hope the cruise is as good with Holland America as Celebrity was last year… Read Full Review

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★★★★★

“Cruise118 MSC Opera 9th July 2014”

Written on: 03/07/2014

Having booked a short notice cruise for two at the last minute, I am have been more than happy about the professional and friendly approach of all the Cruise 118 staff. Only a misunderstanding about the drinks package due to the late booking, with MSC you need to be 21 days in advance for the package on the booking, if not, over 4 days to prebook and pay on board and still have no service charge for both of these. If paid on board or less than 4 days before departure you will pay the service… Read Full Review

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★★☆☆☆

“Dissapointing”

Written on: 14/06/2014 by cruisingforfun (1 review written)

Well after the initial euphoria we came back to earth with a bump. We were expecting the 6 bottles of wine , note the asterisk but try searching for the smallprint which actually means you buy wine and get 6 free when you return home. The on board credit was actually a beverage card. Our tour in St Petersburg was not booked with the cruise line but another company ,despite my telephone call my e mailed ticket was not sent to me and we had to print it on board at our own expense via the ships on… Read Full Review

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★★★★★

“Simply The Best”

Written on: 10/06/2014 by DonJames (1 review written)

Cruise 118 offer an excellent service from start to finish. Nothing is to much trouble, whatever queries I had, they were dealt with immediately. This is the second time I have booked my cruise through Cruise 118, & I will continue to book with them in the future. Because you get your very own concierge, the whole experience becomes personal & makes you feel very confident at all times. I feel that I have got the best deal possible & long may that continue. Many thanks to everyone who helped my… Read Full Review

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★☆☆☆☆

“DO NOT USE... DO NOT USE...DO NOT USE”

Written on: 23/05/2014 by Valentina443 (1 review written)

Hello fellow cruisers. I tried this agency only to find out that not only are they not trustworthy but their contracts with cruise lines and definitely not as good as other online agencies. Customer service is only good up to the point of taking your hard earned money, after that, there is no quality control and they make you feel that you are a problem. They do not help with upgrading at all. I would strongly suggest using the USA websites www.vacationstogo.com or cruisesonly.com You will get… Read Full Review

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★★★★★

“Cruise 118 booking”

Written on: 19/05/2014 by craddcruise118 (1 review written)

This is the first time i have used this company and i have had the best information given to me i have had to contact them only twice . 1 To book excursions. 2 a problem with my printer and both were dealt with . The booking was made initially by the cruise concierge who was so helpful and I will certainly book with them again. Mrs E Craddock… Read Full Review

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★★★★★

“Best service ever”

Written on: 08/04/2014

The only reason we use you is the fantastic standard of one of your staff members,so sorry we are not allowed to mention her,as she goes far and beyond the call of duty.but she calls us before we travel,and again when we get back to make sure we had a great time,yes we spend a lot ,but we do with other outlets,and it seems once they have your money they are not bothered… Read Full Review

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★★★★★

“Great deal!”

Written on: 20/03/2014 by Patricia235 (1 review written)

I have never used Cruise 118 before but would definitely recommend and use again. My cruise concierge was extremely helpful and nothing was too much trouble. I had telephoned around for many quotes and he continued to find deals that beat them. He was very knowledgeable and answered all my many questions. He was patient and waited for me to make up my mind. On one occasion he couldn't return my call at the time arranged because he was making enquiries on my behalf and I was very impressed that… Read Full Review

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★★★★☆

“Good, Good, Good.”

Written on: 19/03/2014 by garymurph21 (1 review written)

This was our first Cruise and we enjoyed it immensley, we were a party of three, early fifties and it was fun all the way, we have enjoyed 11 nights in the Carribbean and can only say we met some lovely people, had lovely food, lovely service and had a lovely time, the only thing which let it down was the the card thing when you had eaten your second course in the speciality restaurants, they wanted your room card as if you were going to scarper from the the dinner table, but all in all very… Read Full Review

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★★★★★

“Excellent”

Written on: 17/12/2013 by Billcoady (1 review written)

As per some previous reviews, I had never used Cruise 118.com before. The service I received from the staff has been first class, professional, courteous ans all arrangements they stated they would do, within time frames have been done. Highly impressed and would certainly recommend them to any one. … Read Full Review

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★★★★★

“Nothing is to much trouble”

Written on: 25/11/2013

Everyone is always very helpful-right from your first enquiry until the day you go. Any questions you have are always answered and if they don't know the answer they always find someone that does and call you back by return. Wouldn't hesitate to recommend… Read Full Review

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★★★★★

“Definitely will book again with 118”

Written on: 07/11/2013

I have just booked a cruise with 118 and have to say that the attention and confidence I received from the booking agent was above and beyond that of a normal travel agent. She took the time to make sure that the 2 parties booking found exactly what we were looking for… Read Full Review

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★★★★★

“Cruise 118 travel agent”

Written on: 30/10/2013

We booked a Norwegian Fjord Cruise through Cruise 118.The Concierge was extremely helpful throughout.She was friendly and knowledgeable and was able to answer all my questions,if she did not know herself she made enquiries and rang me back with the answer.This enabled us to be well prepared for the cruise so no problems ensued. The ship,the Adonia was very comfortable,a good atmosphere throughout,the food was good, but not great.The crew were attentive,friendly and professional. We did not… Read Full Review

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★★★★★

“Cruise 118 travel agent”

Written on: 30/10/2013

We booked a Norwegian Fjord Cruise through Cruise 118.The Concierge was extremely helpful throughout.She was friendly and knowledgeable and was able to answer all my questions,if she did not know herself she made enquiries and rang me back with the answer.This enabled us to be well prepared for the cruise so no problems ensued. The ship,the Adonia was very comfortable,a good atmosphere throughout,the food was good, but not great.The crew were attentive,friendly and professional. We did not… Read Full Review

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★★★★★

“Anniversary Cruise”

Written on: 09/10/2013 by Tonysingh (1 review written)

I was initially very sceptical about booking a cruise but the agent I spoke to was extreamley helpful, I felt he went out of his way to help me book the perfect cruise. He was always at the end of a phonecall and was able to answer all my questions. It was nice to be ableto speak to the same guy each time I rang back, which gave me personal service… Read Full Review

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★★★★★

“VERY HELPFUL STAFF WHO ALWAYS GOT BACK TO ME QUICKLY”

Written on: 01/10/2013 by HJMoss (1 review written)

Excellent web site, I particularly liked the Cruise count down facility. Prices were competitive and the staff were always attentive and very positive when I made contact. They kept me informed as time went buy but without being a nuisance. I would use Cruise 118 again… Read Full Review

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★★★★★

“Pre-holiday sunshine from Cruise 118.”

Written on: 01/10/2013 by ernest.hart (1 review written)

Every contact I've had with 118 has been positive. All arrangements have been made as promised - promptly and without fault and every contact by phone has been friendly and useful. Help has been offered which I thought was over and above the function of a travel agent. I've been left with the feeling that you have a special interest in my holiday. Many thanks to your excellent staff. They're a credit to your company. Ernest and Margaret Hart… Read Full Review

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★★★★★

“Exceptional customer care”

Written on: 25/09/2013 by wendy118 (1 review written)

The member of staff went the extra mile to ensure that all of my queries were addressed before booking. I had number ous e-mail exchanges and calls with her and nothing was too much trouble. Many times people do not take the time and trouble to write good reviews and only write when there has been a problem! I would recommend using Cruise 118 to all. Fab service with a smile!… Read Full Review

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★★★★★

“Friendly and efficient service from concierge staff”

Written on: 17/09/2013 by Pojur (1 review written)

After are initial enquiries we were given a designated concierge. She went out of her way to advise us of the best cabin and location. When we told her we would be celebrating our Ruby wedding on board she contacted the cruise company and asked for an upgrade on our behalf. Although they couldn't oblige they have confirmed cake and wine , a special breakfast in our cabin and a gift each. A super response! Any queries were dealt with promptly and she always telephoned and emailed a response to… Read Full Review

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