Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
117
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Latest Reviews

★★★★★

“Very helpful, she took her time to make sure I was happy”

Written on: 06/08/2016 by Lfctid (1 review written)

I would highly recommend this company. The sales advisor was very helpful and had very good knowledge. The screen sharing was good as well. I didn't feel rushed and she gave me all the information I needed to make my descision. Thanks for all your help… Read Full Review

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★★★★★

“Never give up”

Written on: 29/07/2016 by JaylahBreen433 (1 review written)

My requirements for a cruise would have tested any Cruise Concierges expertise but the 118 concierge didn't give up and did find the perfect cruise at a very good price. Already recommended 118 to a family member. … Read Full Review

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★★★★★

“Good service”

Written on: 25/07/2016 by Mags1001 (1 review written)

Quick friendly service, got an e mail back very quickly with a quote. We were phoned back to check the quote and everything was sorted within an hour. Have used 118 before and will use them again… Read Full Review

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★☆☆☆☆

“They couldn't be bothered to ring me back”

Written on: 11/06/2016 by jackrussell50 (1 review written)

Spoke to two reception staff members a couple of days ago at Cruise118 because the sales staff were too busy and a calls were being diverted. I was told someone would ring me back within an hour. I went back onto their website to check a price and it had changed within the space of 10 minutes to a more expensive price. I rang again to speak to a supervisor. I was informed that a sales person would call back. They did not. Todate, no one has rung me. Dreadful service… Read Full Review

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★☆☆☆☆

“Lack of communication!”

Written on: 25/05/2016 by Nishma1 (1 review written)

We was given misleading information! Company policy is completely wrong, we paid the the actual price that was given to us per person. the person I dealt with told us that her manager was trying to sort out the problem with Royal carribeans manager after 3 days we was told we would not be getting this holiday after agreeing to a price and paying in full! We waited nearly 9 days to get a refund which is not acceptable! We have now found the same deal with another company and we are satisfied… Read Full Review

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★★★★★

“Excellent customer service”

Written on: 26/01/2016 by MartinEllis (1 review written)

We used Cruise 118 last year and Rebekka Gale did a great job so I had no hesitation in going back to her in 2016. Rebekka has an unusual quality of being friendly and business like at the same time which is refreshing and she certainly inspires confidence. Rebekka listens carefully to our requirements and delivers – proactively this year as the suite category was apparently sold out but she monitored the position and emailed me on progress and then held the room to enable me to make the… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 11/01/2016 by Cheyanne147 (1 review written)

My Cruise 118 concierge was instrumental in finding me a very good priced cruise for Christmas and New Year 2016. 

She delivered great customer service, knowledgeable about her field and responded promptly to my questions/querie. 

This is the second time I have used this company and am very impressed.

Thanks cruise 118 you have a couple of very happy customers.
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★★★★★

“fantastic cruise company”

Written on: 31/08/2015 by juliafiona (1 review written)

Just booked my second cruise with cruise 118, brilliant service in every way. good prices,good customer service, good honest advise to help you decide the right cruise for you. Rebekka gale deals with my bookings, & i cant praise her enough. No negatives to report with this company. booked our excursions through them also last time, they were all very good as well. Will be booking again in the future. … Read Full Review

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★★★★★

“Excellent Service”

Written on: 31/08/2015 by aliengent89 (1 review written)

The service I received from Cruise 118 was first class. From the moment I called on Saturday afternoon until it was all booked on Sunday. There was no rush and everything I wanted to know was talked through. Will certainly use your company again. Many thanks for everything. … Read Full Review

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★★★★★

“Efficient, professional and price matched as promised. ”

Written on: 29/08/2015 by Reedgz94 (1 review written)

Really helpful and informative but not pushy. Had key Information about ship and suggestions about on board activities. I was undecided about choice of ship but asked relevant questions to help me work out what was most important for us as a family. Responded to my last minute email about a query promptly (when I couldn't even get through to cruise line) Would thoroughly recommend. Also price matched as promised. Will be happy to book with again… Read Full Review

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★★★★★

“5 Star Service”

Written on: 25/08/2015 by igSimmons44 (1 review written)

Exceptional Service from Cruise118. Rang to price up a cruise after receiving an email (that we signed up to) and thought they'd made a mistake with the price. Searched 3 other Cruise agents and none came close. Spoke to the advisor who couldn't do enough for us. Got us the cruise (and the Stateroom) that we wanted at an even better price than advertised, and much better than the other 3 price comparisons. It's not often that we receive customer service as good as this, and it's a shame… Read Full Review

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★★★★☆

“Off to a very good start!”

Written on: 22/08/2015 by MaureenCrieff (1 review written)

Just booked cruise for our 40th wedding anniversary August 2016. The young man could not have given me any more information and support. He was very polite and patient. I am so looking forward to dealing with this company, and hope to be writing a similar review after our cruise. Well done 118 Cruises for your Customer Service. Thanks Maureen, Crieff… Read Full Review

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★★★★★

“Pleasure dealing with Rebekka.”

Written on: 21/08/2015 by Nopushover (1 review written)

My wife and I booked over the telephone for a cruise. The female I spoke to was very pleasant, very knowledgeable and more than helpful. The lady was a credit to herself and thus to the company who are fortunate to have her as an employee. If the cruise is as good an experience as the booking we are in for a treat… Read Full Review

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★★★★★

“Amazing service yet again!!”

Written on: 21/08/2015 by Mebates00 (1 review written)

Have only praise for the staff of Cruise118. We were planning a 'big ' holiday to celebrate my husbands retirement. I discussed our requirements with the cruise concierge. She talked to me at length and in considerable detail. She was able to fulfil our needs finding us reasonably priced flights with BA, she added transfers that we hadn't even thought of, found us extra cruise credit with Holland America and informed me of her actions by email and telephone conversation. I have no hesitation… Read Full Review

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★★★★★

“Outstanding service by a cruise 118 travel agent”

Written on: 21/08/2015 by Dodie52 (1 review written)

One of the travel agents from Cruise118 has been working with me to book a cruise for my family (10 adults and 4 children) for 2016. We started with a cruise on the Carnival Vista, and she duly prepared a quote. Then we discovered that one son could not get the necessary time off work for a 10 day cruise, and we opted for a seven day cruise on the RCL Serenade going to Scandinavia. We had quite a list of pre-requisites - we wanted cabins close together, mid-ship, which can be tricky to find… Read Full Review

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★☆☆☆☆

“Admin. mistake so no tickets or boarding info for our...”

Written on: 20/08/2015

All we want from this company is a refund of the administration fee included in the total cost of the cruise.Three letters written and this Company still seem to think that a mistake of this magnitude is of little consequence.They have had time to investigate - 3 months! Time for some action Cruise 118… Read Full Review

Cruisey's Comment

Written on: 21/08/2015

Good afternoon

My Name is Clare and I am one of the managers here at Cruise 118. I am extremely disappointed to read your comments , could you maybe email me so I can look to resolve your issue. We work very hard here at Cruise 118 to ensure our service is both exceptional and consistent and so it is always disappointing when we find on the odd occasion this not to be the case.

I am not sure what you mean by the above comments however I assure you I will give your file my upmost attention and look to resolve as promptly as possible.

Many Thanks

Clare Cruise
Head Of Sales - Cruise 118

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★★★★★

“Thank you ”

Written on: 20/08/2015 by ColtenCardenas (1 review written)

“Hi Thank you for all your help and support whilst helping us to book the cruise for us and my sister and partner on the Aurora on December 5th. I would like to acknowledge and thank you for all the effort you made to ensure that we were happy with our arrangements - nothing was too much trouble for you, and I was both impressed and grateful with the lengths you went to regarding our queries about cabins and our concern about our allocation of On-board Credit. We are regular customers of… Read Full Review

Cortneyakers's Comment

Written on: 16/02/2016

thanxxx to everybody

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★★★★★

“great deals and wonderful service”

Written on: 12/08/2015 by capecodspider (1 review written)

I am very impressed with the service from 118. Every time I phone everyone is very friendly and cannot do enough to help. The person I spoke this morning booked a holiday for my family three weeks ago and was very good. I have been with her for a long time and she is excellent and always goes the extra mile for me and it is great to see that she has really good service around her. Rang this morning and another consultant found out when she was around and sent her an email to ring me back… Read Full Review

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★★★★★

“Wow what a cruise!!!”

Written on: 28/07/2015 by RubyCruise (1 review written)

Cruise 118 provided a wonderful easy booking service with plenty of assistance and information all the way through booking. Knowledge of the different ships were really helpful and all proved to be correct when we cruised. Having detailed our meal time preference all the dinner venues were booked in advance and were amazing. We also had a free drinks package and on board credit! We have not found any negatives with Cruise 118 and have recommended this company to many fellow travellers who were… Read Full Review

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★★★☆☆

“I have always been offered impeccable service from...”

Written on: 21/07/2015 by 300Harris (1 review written)

I have always been offered impeccable service from Cruise188. I have travelled many times with them and always had great service and a wonderful glitch free cruise. My only warning would be, if you get through to a lady on the customer service desk.... PUT DOWN THE PHONE. Nothing good will come of that conversation and it was take you 10 times longer and your query will not be answered. Bar that... Amazing service and will book with them every time!!! :)… Read Full Review

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