Cruise118 Reviews - www.cruise118.com

★★★★☆
4.3 / 5
95
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Latest Reviews

★★★★☆

“service cruise 118 ”

Written on: 10/06/2015 by Whitworth4566 (1 review written)

Very friendly and efficient service from start to finish. Knowledgeable and detailed information about the cruise and ship. Talked through the options and offers available. Matched up all our families requirements to my budget. My concierge produced a very special itinerary with text and pictures for my parents as a Christmas and thank you to my 89 yr old parents from me , this was spot on , definitely went the extra mile. Have recommended them… Read Full Review

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★★★★★

“Great value from Cruise118!”

Written on: 09/06/2015 by Luffyjane (1 review written)

Booked a med cruise yesterday departing September 16th . Instead of flying to Venice we wanted to spend a few days in Lake Como so the agent booked us a flight to Milan which worked out a lot cheaper with private transfers to the hotel in Lake Como . Then we will catch the train to Venice from there . After the 12 night cruise which ends in Barcelona we wanted to spend a couple of nights in Barcelona so the agent booked us a hotel there with transfers . A great value cruise with stays before… Read Full Review

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★★★★★

“Top Quality Service”

Written on: 07/06/2015 by craigbaum (1 review written)

This was my third booking with Cruise118 in the UK. From initial enquiry through to booking was a matter of minutes. I'd first emailed in my enquiry to the concierge team and within 10 minutes had a call back with pricing as well as options. It was then clearly explained what the cruise was, what costs and payments and what was included. Once happy with the quotation I paid the deposit and immediately got both the cruise operators reference and cruise118's reference. The cruise operators… Read Full Review

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★★★★★

“help for a single cruiser”

Written on: 06/06/2015 by islaygirl (1 review written)

The young lady who did my booking was helpful in the extreme. She found me a cruise to the Baltic that did not have a 100% single supplement.She gave me time to make my mind up before I rang her to confirm my booking, and will help me to book suitable excursions. There was no pressure to hurry and several alternatives were given for me to choose from. This one was ideal. Thankyou… Read Full Review

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★★★★★

“Wonderful Experience ”

Written on: 05/06/2015 by Eve236 (1 review written)

First time with cruise118 and I was highly impressed, the cruise they found was perfect for us and £80 cheaper than i could find it elsewhere, kept informed on everything and had a lovely phone call to see how our we had enjoyed our cruise, the cruise itself was so enjoyable and all went like clock work, thank you to our cruise concierge for looking after us and I will not hesitate in recommending Cruise118 to my friends.Our cruise was with P&O to the fjords… Read Full Review

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★☆☆☆☆

“Beware!”

Written on: 22/05/2015 by KateHowell (1 review written)

I booked 3 cruises with Cruise 118, a 3 week back to back and an 11 night cruise both with Celebrity Cruises. On all of these cruises I have had a great deal of difficulty accessing my on line documents. On all occasions I have had to contact Celebrity and Cruise 118. The problem with the first 2 cruises was that the finance had not been cleared, after many phone calls I eventually received my documents a week before embarking. There was also a problem with a private transfer between ships that… Read Full Review

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★☆☆☆☆

“Indifference and Arrogance!”

Written on: 20/05/2015 by mariebey (1 review written)

Currently having a terrible experience with cruise118. After requesting it was essential to have our 2 balcony cabins near to each other ( due to travelling with our frail mother ) we were sent our booking confirmation in January with cabins next door to each other... Delighted! When printing out our luggage labels we then discovered we are on different decks. This has left us in a very difficult situation with our cruise leaving on Saturday. This was our one and only must have request! We have… Read Full Review

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★☆☆☆☆

“Use at your peril”

Written on: 02/05/2015 by marionjbartlett (1 review written)

VERY INEPT COMPANY WITH VERY SERIOUS INTERNAL PROBLEMS. USE THEM AT YOUR OWN RISK!!!!! What a horrible fiasco!!!!!!!! With 137 e-mails back and forth to finally get the package we wanted, and paying out extra dollars for changes needed to their wrong bookings (because of major problems once we had paid our funds, we tried to cancel the day after paying our money and were told we would get 50% back, and they would not fix problems without us paying change fees). We spent SOOOOO many hours… Read Full Review

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★★★★★

“Excellent Service”

Written on: 18/04/2015

Went through everything in detail. Knew everything I needed to know and more when finished. Very chatty and easy to talk to. Highly recommend… Read Full Review

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★★★★★

“Customer service was excellent”

Written on: 21/12/2014 by Christina236 (1 review written)

Thank you for helping with our holiday you made it so easy for us and kept in touch with us all the way through thank you… Read Full Review

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★★★★★

“Par excellence”

Written on: 26/11/2014 by Chloey182 (1 review written)

The staff at Cruise 118 were very helpful and knowledgeable about the products being offered. Nothing was too much trouble and the whole booking experience was hassle free. We would certainly use them in the future. … Read Full Review

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★★★★★

“Excellent service”

Written on: 27/10/2014 by Marsp (1 review written)

After receiving numerous quotes from other companies Cruise 118 came out best with friendly, informative and exactly what we were after with our cruise and stay holiday. This company have excelled themselves with Al the follow up e mails prior to our departure in a few days to ensure we have received all our correct paperwork. Looking forward to our cruise and stay - if it was possible to ensure we had good weather I am sure they would do this too. Thank you Cruise 118 we will use you again in… Read Full Review

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★★★★★

“Excellent customer service.”

Written on: 21/10/2014

we found this company the cheapest around and so helpful with absolutely everything. They responded to calls or emails very quickly and were helpful with every question we asked. I wouldn't hesitate to use this company again and woulld definately recommend to family and friends… Read Full Review

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★★★★★

“cruise and hotels”

Written on: 20/10/2014 by Comptoniu468 (1 review written)

We have booked the above with with cruise 118 and we begin our holiday on Friday. Initially we booked the package with one member of staff who was brilliant and after that spoke to other members of staff with any questions all of whom were really helpful and friendly. We just got all our paperwork the other day easy process everything e mailed to us to print off. Found the whole booking process stress free and would definitely recommend booking through cruise 118 and would use them again… Read Full Review

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★★★★★

“Highly reccomend michelle to anyone.”

Written on: 18/10/2014 by 78Susie (1 review written)

Thr person we spoke to is an excellent agent.Would reccomend her to anyone… Read Full Review

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★★★★★

“First Class Service”

Written on: 13/10/2014 by JohnFarrow (1 review written)

I have booked with Cruise 118 before and I am extremely pleased that the booking process was just as good as previous bookings Your sales rep was very knowledgeable and courteous, and called back on time when I requested further information. Would book another cruise with them in the future… Read Full Review

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★★★★★

“cruise 118”

Written on: 09/10/2014 by McElroyee352 (1 review written)

cruise 118 is a excellent company very easy to book my cruise and have been very helpful if there was any questions I had would use them again… Read Full Review

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★★★★★

“Does What it Says on the Tin!”

Written on: 06/10/2014 by brianpark (1 review written)

Bottom Line would we use Cruise 118 / SixStar Cruises again? Most definately Yes. It makes a real change to have a company that replies via phone or mail when it said it would, is extremely proactive in their suggestions for cruises and in particular have a team of very user friendly, personable and knowledgeable concierges. We have been very fortunate to have [name removed]guiding us through the various process's and when [name removed] and her colleagues have time off (and do they deserve… Read Full Review

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★★★★★

“Booking Process - Queen Elizabeth Cruise to San Francisco”

Written on: 26/09/2014 by Knight451 (1 review written)

Having phoned countless other booking agents to book the above cruise Cruise118 and their agent were the only ones to provide me with a breakdown of their quote detailing itinery, flight times and hotels and costs. This was sent via email within a short space of time following my telephone call. Unlike other agents, I received no follow up call, but was left to make my own judgement on the best deal. Cruise118's agent was knowledgeable and sensitive to our needs and made me feel that I was… Read Full Review

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★☆☆☆☆

“MARCO POLO CRUISE”

Written on: 18/09/2014 by RubenHampton (1 review written)

Last minute booking made 2 weeks before sailing. Excellent staff at 118 made the booking painless and gave help where needed. Realy looking forward to the cruise, only been on one other cruise but a very big and impersonal ship, this one much smaller. Will write another review on our return to let everyone know how we get on… Read Full Review

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