Travelfx.co.uk www.travelfx.co.uk

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Travelfx.co.uk www.travelfx.co.uk
★★★★☆
3.8
71.0% of users recommend this
Click here if this is your business
  • Value For Money

  • Speed of service

  • Customer Service

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Latest Reviews

“DO NOT USE”

★☆☆☆☆

written by AminaReynolds on 12/10/2022

Where us my Money!! Do not use, there are trustworthy companies out there this is not one of them! I ordered US dollars and amount was 50 dollars short after 10 or so recounts I confirmed that I received monies but 50 dollars short, they then sent me 2 spreadsheets to confirm the note denomination/number recieved neither of which worked. I then recieved an email back saying that no error had been made and said the fault was mine for counting wrong this was not the case. I am writing to HMRC to report this theft but heed the warning do not use this company!

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Yomoli23's Comment

Written on: 29/12/2023

Be guarded guys, I lost my crypto and I don't know how they were able to get into my wallet even when my secret phase is kept private. But I am happy Marketpeace net was able to help me out with my refunds.

And I hope this gets to someone who finds this helpful enough.

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“I've used quite a few times for buying euros and us...”

★☆☆☆☆

written by on 07/09/2022

I've used quite a few times for buying euros and us dollars always ok this time I used there buy back for some dollars I had brought back big big mistake. I sent them $2440 in a sealed tamperproof envelope and strangely when they say they opened it there was only $2140. I asked to see the cctv footage which they say they had but was told I couldn't because of privacy laws. I will never use again please be wary .

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“Distraught ”

★☆☆☆☆

written by K83atie on 31/12/2021

I ordered 28th for delivery 31st. Today is 31st no dispatch email so i contact them say has it been dispatched to only be told that there is no stock. Right ok so why am i chasing you to be told this? They advised me my currency would not be in stock until 5th jan which is the day i travel I am told they have redunded me but given its new years eve looking like this will be at least 5 to 7 days. I now have no currency and and no money for replacement currency My holiday is ruined. They stop replying to emails once you ask for a manager. Refused to call me as apparently they only communicate via email but after telling me this they stop communication If i incur any charges related to this order i will report them as this is their issue They have no interest in customer service when things go wrong Lack of compassion. I am disabled and left like this. Left hanging with no holiday money. In tears. Absolutely distraught

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“ Try to call before ordering! it's imspossible.”

★☆☆☆☆

written by RohanVelez on 11/08/2020

AVOID! Rubbish company. Ordered 16k EUR on Thursday and still haven't received. It's impossible to call them and they reply to you once in 24 hr. They requested purposes of funds document. How? I'm buying a car abroad for cash.

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“Excellent ”

★★★★★

written by on 02/09/2019

Ordered South African rands delivered the following day just over 24 hours later. I was initially sceptical about pressing the order button but would order again without hesitation, I normally buy from the high street but will never do that again. Great service and great rate. Well done

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“Did what it said on the tin! ”

★★★★★

written by Roseyposes on 06/02/2019

Was a little wary as they are not FCA regulated, but need not have worried. Ordered and happily received within 24 hours. Great service, will definitely use again.

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“Misleading website - NOT NEXT DAY DELIVERY - TRY FIVE...”

★☆☆☆☆

written by Brettn1991 on 07/01/2019

Dreadful. This firm thinks it is ok to headline using misleading terminology! "We use next day delivery service" actually means that once they get around to popping over to the post office that is when the clock starts ticking. Ordered Friday with a date given to them as required by Monday, They offered Wednesday at the earliest! Flying Tuesday! Disingenuous and misleading!

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“Great fast service”

★★★★★

written by Jcjc81 on 02/08/2018

I was a little apprehensive about paying via bacs, but shouldn’t have been. Ordered on Monday afternoon, delivered Thursday morning. Great service well communicated all throughout. Would use again. Can’t fault the service at all. Maybe the option of how you want the money would be good.

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“Will definitely use again”

★★★★★

written by on 23/11/2017

I have to admit I was a little dubious having never order currency online before but Euros ordered 1.30pm Monday & arrived by 10am Tuesday - you can't ask for better than that. Better rate that the high street exchanges or banks.

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“Superb service - great exchange rate”

★★★★★

written by 85Hayden on 28/09/2017

Superb service. First time user and will use again. Ordered Tues. late morning, went to Bank to do transfer of funds straight after and received money before 9.30am Thursday - all in notes requested in email after ordering. Very impressed. Don't know why never used before as much better rate than where bought previously. Ended up with 220 euros more than if bought locally. Thanks TravelFX for excellent service.

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“first time user”

★★★★★

written by on 02/09/2017

As a first time user was very worried. Exchanged over £4000 for our party but no need to worry. Excellent service got what I wanted at a great price and in the time stated. I will most definitely use their service again and would not hesitate to recommend them to my family, friends and others.

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“Avoid if you'd like your currency on time”

★☆☆☆☆

written by issyfesting on 02/08/2017

Very slow, only sends out once a day, if yu miss the noon deadline you wait 24hr. Taken 4 days to get my Euros, will never use again

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“Awful service !”

★☆☆☆☆

written by 109Welsh on 20/06/2017

Ordered and paid for my money on the 12th June advising I needed it for the 18th, although I called and emailed they did not dispatch my money until the 16th on a next day guarantee service but quoting that deliveries sent out on Friday are not guaranteed on a Saturday ! So my money hasn't turned up by the 18th and I am now without my travel money ! Surely by now a company of this size would know not to send the money 24hrs before you need it on a service they don't even guarantee themselves ! Absolutely ridiculous I will never use them again

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“great rates and even better service”

★★★★★

written by LandinConley on 01/08/2016

bought £2k of thai baht and couldn't have been more impressed. ordered on Saturday and received the funds Thursday as requested and only had to move to answer the door to the postie. great service would recommend to anyone.

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“fast and effiecient”

★★★★★

written by 458Dowling on 10/04/2016

i had no issues what so ever. was nervous at 1st because it was a bank transfer and also after reading certain reviews. but i got my money next day. was so quick and easy.

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“Great value and service for Japanese Yen”

★★★★★

written by dzZimmerman109 on 04/04/2016

Very nervous about ordering foreign exchange by internet for the first time. I always felt the small benefit compared with the High Street was not worth it for dollars & euros etc and I take sterling for more obscure currencies and change abroad for the best rate. But this time, the potential saving for Japanese Yen was £35-65 for £800 worth so the risk was attractive. I then chose travelfx as their reviews on this website seemed the best and despite the additional risk of not being able to use a debit or credit card. I placed my order on Tuesday afternoon and it arrived by special Royal Mail delivery at 8.15am on my "agreed" day (Friday). My only issue was in deciding when to ask for delivery, bearing in mind the website places great emphasis on the length of time it takes for some inter-bank transfers to arrive and that I would be unavailable for delivery on one day. The website asks customers to say when they want the funds by and I interpreted this as the latest possible date and expected a further input field to nominate a preferred date. There isn't another field so my date of Saturday was accepted. I simply rang the company and they were happy to bring this forward to Friday. In practice, transfers using my internet banking account take under 2 hours to arrive so I feel the date issue could be made clearer on the website. I would certainly use this company again BUT would always order well in advance of my travel date. I saved £65 compared with my usual High St supplier's rate and as the rate is fixed at time or order, I didn't lose out when the rate fell by time of delivery.

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“Excellence all the way!”

★★★★★

written by Wirralsue on 16/03/2016

Was a bit concerned about ordering online but read the positive reviews and had an excellent experience. Emails kept me updated, currency arrived on time and in the mixed denominations requested, which they said they could not guarantee (as I understood) but they did arrive.Would definitely use them again and recommend them for the best rates around.

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“First class service!”

★★★★★

written by Lynchrr11 on 13/03/2016

This is the first time I have ordered currency on-line, and done a lot of research before choosing Travel FX. Cannot fault them. Got the best currency conversion, very good communication and delivery date was exactly what I had requested. Will definitely use again!

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“Excellent service”

★★★★★

written by Rileyq82 on 09/03/2016

At first I was a bit worried about transferring my money to a company I don't know but I needn't have been the service was excellent and was kept informed all the way through, I ordered my USD on Thursday night and received them Saturday morning and got a lot better rate than the high street exchange shops. Will be recommending them to family and friends.

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“Failed to deliver”

★☆☆☆☆

written by Stevemanc on 21/09/2015

I ordered euros from TravelFX who I have used for a few years now. The money did not arrive and so I contacted Royal Mail who had no idea what had happened to it. After two days and two trips to the sorting office they confessed to having LOST it. That was not TravelFX’s fault clearly but I was disappointed when they told me I had to wait until they had ordered a refund from Royal Mail. I was leaving for my holiday and so had to buy more euros from a high street bureau (at a less favourable rate). On my return two weeks later Travel FX told me they were going to make a refund. This was of my sterling and not a redelivery of the euros I had bought. I was happy to have the original order repeated as I could use the euros later but as the rate had slipped they refused to honour the purchase. I explained that if I bought a kettle online that did not arrive I would expect it to be redelivered and not refused on the grounds that their prices had risen in the meantime. It is now nearly two months since the original order and I have just had a refund. I will not be using TravelFX again as their attitude has been appalling - they don’t understand the meaning of customer service and are quite happy to lose a customer who has been using them for years. I found a high street bureau who were offering a better rate than TravelFX - give them a try as you can pick your money up and not have to worry about it not arriving - eurochange (they have branches over 100 branches).

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