Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.6 / 5
121
16% of users recommend this
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Latest Reviews

★☆☆☆☆

“Very poor after sales care!!! ”

Written on: 06/07/2015 by CarterChandler (1 review written)

Ordered a £900 shower unit and the tray is faulty. A week has past and Victorian Plumbing has still failed to anything about it. Left with builders hanging on waiting to progress with my extension as I can't get even get an answer from them as to what they will do next!!! Shocking service...... happy to take your money and run!!!!!… Read Full Review

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★☆☆☆☆

“Liars”

Written on: 21/06/2015 by Carterbg106 (1 review written)

Was told my package would arrive anytime from 8.00am so waited in all day, when it got to 6pm, I called them and the customer service rep first told me that on his system there was no evidence of any order arriving on that day at all and then when I pointed out I had an email from them informing me that my item would be delivered on the day I was calling he then said it would arrive before 8.00pm as UPS deliver until that time. No surprises that by 8 nothing had arrived and there was no answer… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 09/06/2015 by karenlynsey (2 reviews written)

I ordered a bathroom cabinet and realised I had made a mistake on sizing so tried to call company within minutes of placing the order to discuss this as it states on their website it is open until 9 pm. However, Customer Services is not open until this time and I could not get through to speak to anyone. I emailed to cancel this item within 12 minutes and as I got no response I emailed again to go ahead and decided to take a chance. However, it took 3 days to respond to my email to go ahead… Read Full Review

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★☆☆☆☆

“RUBBISH SERVICE NEVER USE THIS COMPANY”

Written on: 03/06/2015 by KELLYDAWKINS (1 review written)

THIS COMPANY IS RUBBISH THEY ARE COMPLETELY USELESS AND SHOULD BE REPORTED TO THE TRADING STANARD AGENCY BROUGHT A SHOWER ENCLOSURE AND WILL NOT EXCHANGE OR GIVE ME A REFUND AVIOD THIS COMPANY AT ALL COSTS !!!!! OR LOSE MONEY… Read Full Review

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★★☆☆☆

“terms and conditions”

Written on: 16/05/2015 by kevin7558 (1 review written)

i bought a toilet from this company upon opening the boxes 2 weeks later when all the rest of my bathroom arrived from another company i found the toilet cistern in bits i phoned the company and told them this and they said i should of opened the boxes within 48 hours of arrival i stated that i wanted to open all the packages at the same time and do one trip to the tip with the rubbish and also said if i opened the boxes within 48 hours or 4 weeks later it still would of been broken they agreed… Read Full Review

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★☆☆☆☆

“Dreadful customer service- avoid at all costs”

Written on: 13/05/2015 by Ehughes23 (1 review written)

My husband and I ordered a bathroom suite from Victorian Plumbing (toilet unit, bath,in bath shower, floating sink unit, towel rail, shower screen and storage unit). The order went through no problem, however we later found that the sink wasn't in stock, this was not made clear originally. My husband was told it would be in stock in 1-2 days so it was decided that the order could be split, awaiting the sink, when the sink did not arrive we called again, this time told that the sink had… Read Full Review

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★☆☆☆☆

“Disgraceful customer service, DO NOT BUY ANYTHING FROM...”

Written on: 11/05/2015 by JasonWhitmorePayne (1 review written)

Shocking customer service received when tried to return a sub-standard product! We genuinely purchased a toilet seat including child seat as the product claimed that it was UNIVERSAL, however when we tried to fit it we found that it was not universal and would not fit. We contacted their customer services who stated that if we had opened the packaging then we were not entitled to a refund or any form of compensation. They refused to put me through to a Manager and claimed that someone would… Read Full Review

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★☆☆☆☆

“Disgraceful Customer Services”

Written on: 08/05/2015 by Meadowp1987 (1 review written)

3 months later and I still have not had my delivery in full, constant lies from them. Avoid at all costs… Read Full Review

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★☆☆☆☆

“Avoid!!”

Written on: 07/05/2015 by Kirstylou78 (1 review written)

Just awful. We ordered a bathroom package, which when arrived everything was great apart from the bath being cracked. You arranged for a replacement to be sent out and the cracked one returned to yourselves. The replacement one arrived, again cracked. You then arranged for a 3rd replacement to be delivered next day delivery. This did not arrive due to the delivery company not realising that due to road works, they had to enter a different way. Baring in mind, the first two deliveries they… Read Full Review

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★☆☆☆☆

“Worst sanitary ware supplier out there - AVOID AT ALL...”

Written on: 29/04/2015 by KXDS (1 review written)

* This company say goods are in stock, then when you place the order it is not necessarily in stock and they will delivery nothing until they get everything into stock causing delays to their customers * Then when they DO deliver we found most of the sanitary ware was damaged so the courier advised that we refuse the damaged items and he took those away (clearly marked on the delivery note). Then you TRY to get the items replaced - their customer services tell me it is my fault and that we… Read Full Review

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★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS”

Written on: 14/04/2015 by Miller495 (1 review written)

Avoid this company at ALL costs! The worst customer service I have ever seen from any company. Promise dates of items in stock and provide no accountability, no communication etc etc. They promote that items are in stock or coming in stock just to get the customer to purchase and take your money! Customer service department are only interested in getting through the large volume of people calling to complain and are not interested in dealing with your enquiry! This company have taken my… Read Full Review

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★☆☆☆☆

“BUYER BEWARE! BUYERS BE VERY AWARE!!!”

Written on: 13/04/2015 by Jaylahq271 (1 review written)

Ordered Blanco Close Coupled Modern Toilet on 31/01/15, eventually arrrived on 13/02/15 in beat up non original packaging.After the toilet had been in use for a few days water began seeping through the 2 securing places in bottom of pan. A manufacturing fault allows water to get into the pan body on every flush, slowly filling the base of the pan. Contacting Victorian Plumbing I spoke with a guy who was completely negative & obstructfull & offered no assistance whatsoever.It seems that… Read Full Review

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★☆☆☆☆

“Victorian service in need of an update”

Written on: 08/04/2015

Ordered vanity unit with basin included and paid for overnight delivery. The wrong basin was sent for vanity unit. Two weeks later still waiting for them to deliver the right basin. The company they use to deliver (UPS) is just as bad as you can't get through to them on the phone. Waited inside for days when we could have been outside. Please avoid like the plague… Read Full Review

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★☆☆☆☆

“Worst after sale ever, damaged items not replaced”

Written on: 31/03/2015 by CharityBreen297 (1 review written)

They refused to change damaged items that I received because I checked it few days later not within 48 hours. They won't accept responsibility for their poor corriers. I believe this is the way they get red of returned damaged items, they send it to another customer and hope he will not open immediately. I have never seen any other company dealing in such a bad way with their customers, I would never recommend them to any one… Read Full Review

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★☆☆☆☆

“Broken goods, ignored complaint, then computer says no”

Written on: 25/03/2015 by mslade (1 review written)

Toilet and Cistern both broken when delivered. Both packages were poorly packed and looked like they'd been kicked around the depot. They were sent to my office and didn't have a chance to taken them home for a few weeks. When I got them home they were both broken so I complained. 9 days later I'd heard nothing so complained again. Another 9 days later still heard nothing so chased again. Another 6 days later I phoned and was told:- "You've got to report any problems within 48 hours of… Read Full Review

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★☆☆☆☆

“dreadfull after sales service”

Written on: 19/03/2015 by apbapbapb (1 review written)

Dreadful after sales service. Caution with there terms and conditions. You will need to pay for any returned items delivery and wait 10 working days for them to confirm. It takes usually 20 minutes for them to answer your call and once they have, they just want to get you off the line. The staff won't try to actively help or get back to you, they just want to finish the call. They do all they can to avoid any liability and expence making life difficult and forcing you to run around whilst they… Read Full Review

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★☆☆☆☆

“Please, Do yourself a favour " DON'T ORDER ANYTHING "”

Written on: 13/03/2015 by Leeloach (1 review written)

If you want anything for your bathroom..... Please don't order from this company. I ordered a free standing bath back in early February. Web site shows IN STOCK 2/7 days .... In March yes March my bath was delivered,. My bath was damaged and the wrong legs sent. After ringing, sending emails and photos I was told that a new bath would be sent out in 2/5 working days. The five are up so I've rang them only to be told that both bath & legs are out of stock until the 27th of May.....What a joke… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 09/03/2015 by cw888 (3 reviews written)

Do not order from this company. They take your money immediately but fail to deliver as promised. Their tracking service is useless - obviously all about sales but NO service. I a, very doubtful that I will ever receive my order. I will be notifying the Office of Fair Trading - this company needs to be stopped… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 06/03/2015 by Kidd81 (1 review written)

Chose this company as had made a previous purchase two or three years ago which went without a hitch. However, this time! Ordered a Melbourne Ceramic WC Pan and Cistern on 7/2/15. When it arrived WC was broken. Notified company by telephone 12/2/15 who asked for photographs and said replacement would be sent as soon as photographs assessed and would also refund carriage charges.Sent photos on 14/2/15 by email. Allocated an automated Customer Service Ticket. Nothing happened. Contacted again via… Read Full Review

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★☆☆☆☆

“Shocking terrible company ”

Written on: 02/03/2015 by Danaircon1982 (1 review written)

Cannot believe this company I specifically paid for chosen date delivery after waiting in all day was told they didn't process the order Then I was told the order will be with me the following Tuesday so took the day off And surprise suprise it never turned up After being on hold of an hour I was told it wasn't procseesd again They arranged next day delivery and it did turn up I was promised by  the manager that she would refund ME the money I paid for delivery and she would try and… Read Full Review

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