Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.9 / 5
23% of users recommend this
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Victorian Plumbing www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“WARNING do not buy from this company”

Written on: 20/11/2014 by Doyle1985 (1 review written)

We bought a toilet pan from this company, it leaked after fitting and had to be pulled out (£30.00 call out + damage to wood) on inspection pan was cracked and had already been repaired on the inside...really rubbish repair at that. So was probably a factory 2nd or just patched up and sent out again from some other poor customer. Reported fault same day and they said they would have to collect it before a credit was issued. Despite many calls emails and promises they have never collected it… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2014 by Johnl48 (1 review written)

I purchased a shower valve which leaked when the plumber fitted it. I rang Victorian Plumbing to request another one, only to be told i had to ring Diagnostics first to see if they could solve the problem. (Apparently, many customers have rung about this leaking valve). My plumber rang diagnostics and was told he needed a new valve. I then rang victorian plumbing to ask them to replace it. They would not do so until my plumber told them the name of the person he spoke to! So I had to ring… Read Full Review

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★☆☆☆☆

“Cheap & nasty! ”

Written on: 12/11/2014 by Lscotch (1 review written)

Extremely disappointed with the products from this firm & their supplier Ultra - purchased the ultra traditional Beaumont cranked bath & shower mixer pack in chrome product number I399X 2 years ago, first the sink taps started to erode & now the hot tap on the bath has stopped working, when I emailed victorian plumbing they told me to contact the supplier as its over a year since ordering, supplier contacted & said we were unlucky no one else has complained & that the part will cost £25! We… Read Full Review

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★★☆☆☆

“Lowest possible quality.”

Written on: 30/10/2014 by Bruce60 (1 review written)

Bought an entire bathroom suit all of which is of poor, flimsy quality. A glaring example was the seat supplied with the toilet pan - it's so thin and flimsy that it bends and buckles even when used by my 5 year old grandson ! The cistern holds insufficient water for a proper flush and the cistern handles,bath and basin taps look like they've been supplied for use in a doll's house. And their customer 'service' is non existent. In summary: buy elsewhere… Read Full Review

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★★★★★

“Great Service & Product”

Written on: 26/10/2014 by Alannac459 (1 review written)

I ordered a full bathroom set comprising of bath, basin and toilet from a budget range as finance are tight. The items arrived the next day with free delivery. The driver was helpful and waited while I inspected the items as advised at the time of the order. Overall fantastic experience. Would recommend without hesitation… Read Full Review

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★☆☆☆☆

“Please save your money”

Written on: 24/10/2014 by Carney290 (1 review written)

Poor service with horrendous customer service. After renovating many of our homes, I have never experienced service as poor as Victoria plumbing! Order paid for in full but not available to collect as 'out of stock' even though I was told ALL items are currently in stock. Problems can arise but no staff member showed any compassion of willingness to resolve the problem that I had NO bathroom even though they had taken over £1000 of my money at the time of order. Please go to a reputable… Read Full Review

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★☆☆☆☆

“Avoid like the plague !”

Written on: 22/10/2014 by Gloriaharl (1 review written)

I ordered Hudson Reed furniture for my bathroom on September 15th,all the item were in stock at the time of ordering , soon after they told us that the tall wall unit was out of stock (this item was in stock at the time of ordering !! ) and would be sent to us on October 10th ,since then the dates have changed to October 17th ,October 24th ...they change the dates to the following Friday every week , and don't think for one minute that they will contact you to keep you updated ,or no !! ,they… Read Full Review

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★☆☆☆☆

“Awful company! Avoid.”

Written on: 20/10/2014 by PJOakley (1 review written)

It was not possible to inspect this sink within 2 days of delivery. On unpacking a few days later, it was broken and I immediately asked for a new one to be delivered. They refused, contrary to their legal obligations under section 48A of the Sale of Goods Act 1979 (which gives buyers a full 6 months to demand a replacement) and their own 12 month warranty. The matter has now been reported to Sefton Trading Standards. This company obviously believe that the law doesn't apply to them… Read Full Review

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★☆☆☆☆

“Shipped totally incorrect item”

Written on: 26/09/2014 by Kempjb463 (1 review written)

I ordered several tap sets, bath mixer, waste and cistern lever all from the same manufacturers range. Victorian Plumbing shipped the goods whilst my wife and I were away for a few days and delivery was accepted by our builder. All of the tap sets were fitted by the builder whilst we were away to avoid the mess and disruption. Upon our return we discovered that Victorian Plumbing had shipped basin taps from a different product range instead of the identical cloakroom taps that we had ordered… Read Full Review

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★★★★★

“Fine for me”

Written on: 24/09/2014 by banana70 (2 reviews written)

I got a shower from this company and I've bought other items on a previous occasion and everything was fine, the stuff arrived as it should and I'm happy with it. I would buy from them again… Read Full Review

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★☆☆☆☆

“Just terrible”

Written on: 03/09/2014 by AllanLloyd437 (1 review written)

3 week wait for a wrong bath to arrive, another 3 weeks and a substandard bath arrives, Ohhhh my god the agonizing wait. Ordered a mirror and found it to be cheap junk. Sent back after all the delays of 'server issues' trying to get a returns number and phone conversations not being noted to find an email being sent to me with a blurry damaged picture of the damage which makes no sense. Almost looks like a photo-shopped image. Even though the call center was very good on the phone i found… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 02/09/2014 by lisbird (2 reviews written)

We bought a toilet pan with matching toilet seat (or so we thought) together with other items from this company. It arrived in June but our contractor was not starting work on the cloakroom til last week. Although we checked that nothing appeared damaged or broken it did not occur to us to check that the seat was the right one and that it would fit - which of course it did not. We ordered a d-shaped top fitting soft close seat and what we got was a cheap and nasty one with the wrong fitting… Read Full Review

Lisbird's Response to lisbird's Review

Written on: 03/09/2014

After the review I gave yesterday - which was completely justified - and which I repeated on various platforms, I received a phone call from a Customer Services Manager who was full of apologies at the treatment I had received which she said was completely their fault. She promised that the correct toilet seat would be sent by NextDay delivery and that I would receive it today. It was and I did. It has now been fitted and I have what I paid for. Hopefully their customer service staff have now been informed that the 14 day "window" does not apply in cases like this. I can happily give this company four stars now, not 5 because of what happened.

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★☆☆☆☆

“avoid...sheep in wolves clothing!!...after sales dire!”

Written on: 28/08/2014 by Lillibetisqueenofhearts (1 review written)

I wish I'd done two things before placing an order with Victorian plumbing- 1.paid by credit card and 2. Read these reviews...then I wouldn't have done 1!! Our newly installed sink has developed a fault..a very fine crack..after three weeks of normal use..no children at home either...and Victorian plumbing are choosing to hide behind a 48 hrs Clause...and not honouring their 5 year guarantee either...so beware...it seems that this company is great reading other reviews...on trust pilot...but… Read Full Review

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★☆☆☆☆

“money grubbers”

Written on: 23/08/2014 by BridgerHumphries (1 review written)

Spent loads of money pleased with items until cupboard faulty don't want to know keep being told different things know one contacts us back like they say they will loads of phone calls to them still not sorted would cancel but like the look of cupboard it's very frustrating can't finish bathroom worried the replacement maybe the same quick enough to take your money someone needs to sort returns as I won't be buying from them again nor will other people at this rate… Read Full Review

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★☆☆☆☆

“Glad its not Just me”

Written on: 19/08/2014 by Ella202 (1 review written)

Not sure where to start, but be aware that at this stage their `returns policy` is on a completely different webpage than their `cancellations policy`. If you wish to return your item, its not guaranteed you will get your money back, I have been completely misled all the way. And after about 17 emails they are still not answering my questions. Cant say I have had value for money if they have £160 of my money in their pockets. … Read Full Review

Ella202's Response to Ella202's Review

Written on: 19/08/2014

Just to Add, as per telephone conversation I had with them which I advised them listen too, It was clear that I was expecting my money back into my > bank account. But since then they had stressed that they would put a credit note on my account instead. I feel I have been misled in belief I was getting my money back, and returned the item at my cost for this purpose.
Since then they keep on referring me to their refund policy without understanding that I have been misled.

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Ella202's Response to Ella202's Review

Written on: 19/08/2014

order number ORD- 00143207-178621

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★☆☆☆☆

“tiles nightmare”

Written on: 09/08/2014

iv been a tiler for over 20 yrs a custermer bought some tiles and taps off Victorian plumbing I started work for the lady but on the third box the tiles were 1/4 of an inch bigger I rang them v.p I was told its withen the limit I explained you must have straight lines in tiling otherwise my work would look bad no joy hit a brick wall even sent them a picture no reply also bought borders was all smashed they refused to change taps were scratched the poor lady hade to go to adecent tiling company… Read Full Review

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★☆☆☆☆

“Avoid like the pague”

Written on: 17/07/2014 by Lee_Justin (1 review written)

I urge people to use a reputable dealer who offers good customer service, I've endured a terrible experience and been passed from pillar to post all over a sink! I foolishly bought this set online and deeply regret it as there is no point of contact when things go wrong. After my sink was fitted I noticed a flaw in the porcelain within a couple of days, I contacted Victorian Plumbing and they clearly are not interested in helping good, hardworking honest people who buy goods in good faith. I… Read Full Review

Lee_Justin's Response to Lee_Justin's Review

Written on: 17/07/2014

Obviously meant AVOID LIKE THE PLAGUE

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★★★★☆

“Quick efficient service”

Written on: 17/07/2014 by S77skm (1 review written)

Having been messed around and let down numerous times by another online bathroom store, we urgently needed taps for our new bathroom. We ordered from Victorian Plumbing late on Tuesday, paid for next day delivery and received the taps as promised on Thursday. We had constant communication and updates on the delivery and it arrived in the one hour time slot given. Very pleased with the service and also quality of the taps… Read Full Review

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★☆☆☆☆

“Item delivered damaged, refund or replacement refused”

Written on: 12/07/2014 by drewhuge (1 review written)

The toilet seat I ordered was damaged, with an inch of plastic chipped off. The company trotted out the usual spiel about how their courier allowed plenty of time for the item to be inspected (no, they asked for a signature and stomped off, as all couriers do) and how I should have reported the damage within 24 hours. As the bathroom wasn't installed for several weeks after purchase, the problem wasn't seen until then. I still feel this is a reasonable length of time for them to replace… Read Full Review

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★☆☆☆☆

“Poor quality and poor customer service”

Written on: 18/06/2014

I ordered over £1000 worth of bathroom furniture including a slipper bath and cupboard units. 3 of the 5 cupboard units were damaged and as I did not unpack them until a week after delivery, I was told there was nothing they could or would do about it. The bath was also badly damaged and after numerous emails I have got them to refund just the bath. I would not recommend this company and will definitely NOT buy from them again!… Read Full Review

Victorianplumbing's Comment

Written on: 29/07/2014

Hi, sorry to hear your experience with us was not satisfactory.

Also sorry about the delay in answering this review, these reviews are not picked up as often as we would like as they can be difficult to verify and authenticate. Many of our customers use Trustpilot, an independently verified review site with over 5000 Victorian Plumbing reviews.

We inform our customers at a number of times during the purchasing process that we require all items to be checked within 48 hours of receipt, this is in case there are any faults or issues, so we can immediately get those issues sorted with our suppliers.

I'm glad to hear we could sort the issue with your bath. Please let me know if there is anything else we can do for you.

Thanks,

The Team at Victorian Plumbing

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