Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.9 / 5
24% of users recommend this
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Latest Reviews

★☆☆☆☆

“Just terrible”

Written on: 03/09/2014 by AllanLloyd437 (1 review written)

3 week wait for a wrong bath to arrive, another 3 weeks and a substandard bath arrives, Ohhhh my god the agonizing wait. Ordered a mirror and found it to be cheap junk. Sent back after all the delays of 'server issues' trying to get a returns number and phone conversations not being noted to find an email being sent to me with a blurry damaged picture of the damage which makes no sense. Almost looks like a photo-shopped image. Even though the call center was very good on the phone i found… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 02/09/2014 by lisbird (2 reviews written)

We bought a toilet pan with matching toilet seat (or so we thought) together with other items from this company. It arrived in June but our contractor was not starting work on the cloakroom til last week. Although we checked that nothing appeared damaged or broken it did not occur to us to check that the seat was the right one and that it would fit - which of course it did not. We ordered a d-shaped top fitting soft close seat and what we got was a cheap and nasty one with the wrong fitting… Read Full Review

Lisbird's Response to lisbird's Review

Written on: 03/09/2014

After the review I gave yesterday - which was completely justified - and which I repeated on various platforms, I received a phone call from a Customer Services Manager who was full of apologies at the treatment I had received which she said was completely their fault. She promised that the correct toilet seat would be sent by NextDay delivery and that I would receive it today. It was and I did. It has now been fitted and I have what I paid for. Hopefully their customer service staff have now been informed that the 14 day "window" does not apply in cases like this. I can happily give this company four stars now, not 5 because of what happened.

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★☆☆☆☆

“avoid...sheep in wolves clothing!!...after sales dire!”

Written on: 28/08/2014 by Lillibetisqueenofhearts (1 review written)

I wish I'd done two things before placing an order with Victorian plumbing- 1.paid by credit card and 2. Read these reviews...then I wouldn't have done 1!! Our newly installed sink has developed a fault..a very fine crack..after three weeks of normal use..no children at home either...and Victorian plumbing are choosing to hide behind a 48 hrs Clause...and not honouring their 5 year guarantee either...so beware...it seems that this company is great reading other reviews...on trust pilot...but… Read Full Review

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★☆☆☆☆

“money grubbers”

Written on: 23/08/2014 by BridgerHumphries (1 review written)

Spent loads of money pleased with items until cupboard faulty don't want to know keep being told different things know one contacts us back like they say they will loads of phone calls to them still not sorted would cancel but like the look of cupboard it's very frustrating can't finish bathroom worried the replacement maybe the same quick enough to take your money someone needs to sort returns as I won't be buying from them again nor will other people at this rate… Read Full Review

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★☆☆☆☆

“Glad its not Just me”

Written on: 19/08/2014 by Ella202 (1 review written)

Not sure where to start, but be aware that at this stage their `returns policy` is on a completely different webpage than their `cancellations policy`. If you wish to return your item, its not guaranteed you will get your money back, I have been completely misled all the way. And after about 17 emails they are still not answering my questions. Cant say I have had value for money if they have £160 of my money in their pockets. … Read Full Review

Ella202's Response to Ella202's Review

Written on: 19/08/2014

Just to Add, as per telephone conversation I had with them which I advised them listen too, It was clear that I was expecting my money back into my > bank account. But since then they had stressed that they would put a credit note on my account instead. I feel I have been misled in belief I was getting my money back, and returned the item at my cost for this purpose.
Since then they keep on referring me to their refund policy without understanding that I have been misled.

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Ella202's Response to Ella202's Review

Written on: 19/08/2014

order number ORD- 00143207-178621

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★☆☆☆☆

“tiles nightmare”

Written on: 09/08/2014

iv been a tiler for over 20 yrs a custermer bought some tiles and taps off Victorian plumbing I started work for the lady but on the third box the tiles were 1/4 of an inch bigger I rang them v.p I was told its withen the limit I explained you must have straight lines in tiling otherwise my work would look bad no joy hit a brick wall even sent them a picture no reply also bought borders was all smashed they refused to change taps were scratched the poor lady hade to go to adecent tiling company… Read Full Review

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★☆☆☆☆

“Avoid like the pague”

Written on: 17/07/2014 by Lee_Justin (1 review written)

I urge people to use a reputable dealer who offers good customer service, I've endured a terrible experience and been passed from pillar to post all over a sink! I foolishly bought this set online and deeply regret it as there is no point of contact when things go wrong. After my sink was fitted I noticed a flaw in the porcelain within a couple of days, I contacted Victorian Plumbing and they clearly are not interested in helping good, hardworking honest people who buy goods in good faith. I… Read Full Review

Lee_Justin's Response to Lee_Justin's Review

Written on: 17/07/2014

Obviously meant AVOID LIKE THE PLAGUE

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★★★★☆

“Quick efficient service”

Written on: 17/07/2014 by S77skm (1 review written)

Having been messed around and let down numerous times by another online bathroom store, we urgently needed taps for our new bathroom. We ordered from Victorian Plumbing late on Tuesday, paid for next day delivery and received the taps as promised on Thursday. We had constant communication and updates on the delivery and it arrived in the one hour time slot given. Very pleased with the service and also quality of the taps… Read Full Review

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★☆☆☆☆

“Item delivered damaged, refund or replacement refused”

Written on: 12/07/2014 by drewhuge (1 review written)

The toilet seat I ordered was damaged, with an inch of plastic chipped off. The company trotted out the usual spiel about how their courier allowed plenty of time for the item to be inspected (no, they asked for a signature and stomped off, as all couriers do) and how I should have reported the damage within 24 hours. As the bathroom wasn't installed for several weeks after purchase, the problem wasn't seen until then. I still feel this is a reasonable length of time for them to replace… Read Full Review

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★☆☆☆☆

“Poor quality and poor customer service”

Written on: 18/06/2014

I ordered over £1000 worth of bathroom furniture including a slipper bath and cupboard units. 3 of the 5 cupboard units were damaged and as I did not unpack them until a week after delivery, I was told there was nothing they could or would do about it. The bath was also badly damaged and after numerous emails I have got them to refund just the bath. I would not recommend this company and will definitely NOT buy from them again!… Read Full Review

Victorianplumbing's Comment

Written on: 29/07/2014

Hi, sorry to hear your experience with us was not satisfactory.

Also sorry about the delay in answering this review, these reviews are not picked up as often as we would like as they can be difficult to verify and authenticate. Many of our customers use Trustpilot, an independently verified review site with over 5000 Victorian Plumbing reviews.

We inform our customers at a number of times during the purchasing process that we require all items to be checked within 48 hours of receipt, this is in case there are any faults or issues, so we can immediately get those issues sorted with our suppliers.

I'm glad to hear we could sort the issue with your bath. Please let me know if there is anything else we can do for you.

Thanks,

The Team at Victorian Plumbing

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★☆☆☆☆

“DO NOT BUY FROM VICTORIAN PLUMBING”

Written on: 16/06/2014 by JasleneStrong214 (1 review written)

Bought a 3pcs bath suite, all arrived and found out the bathtub was defective. The corners of the bath tub were really thin and the light was shining through. It was sub standard and was clearly not strong enough as enough fibreglass and resin had not been used. Telephoned customer service and emailed them the photos. Was told it would be resolved within 24 hrs, 3 days later and after constant phonecalls from myself i was told the bathtub is fine and they will not exchange it or give me a… Read Full Review

Victorianplumbing's Comment

Written on: 17/06/2014

Hi, sorry to hear about your issue. Unfortunately, reviews on here are not picked up as regularly as we would like, because we can't always verify the authenticity of the reviews. Most of our customers use Trustpilot, an independent review site that gives us a much better reflection on the service we provide. If you feel your issue is as yet unresolved, please email in to us and quote your ORD number, we will then do our best to resolve this issue for you. Thank you. Alex, Victorian Plumbing.

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Lillibetisqueenofhearts's Comment

Written on: 28/08/2014

No they won't..they will just fob you off! They offer a 5 year guarantee...against what? What is going to go wrong? Well whatever it is...they won't accept liability and will hide behind the manufacturers who will in turn hide behind the "you must have done this yourself" idea...avoid...avoid....

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★☆☆☆☆

“Poor quality poor customer service”

Written on: 10/06/2014 by Vernthebass (1 review written)

please don't buy from this company. I brought three items, two were faulty, one of which was a WC pan that leaked. When i looked underneath I could see it had been previously repaired with silicon to try and stop it leaking! Customer service is a joke, very slow to reply, 24hrs to every email reply or question. Took one week before they even started talking to me. Eventually they agree to refund me - after I lost patience and brought another WC else where. but here's another joke, they offered… Read Full Review

Victorianplumbing's Response to Vernthebass's Review

Written on: 17/06/2014

Hi, sorry to hear about this. I'm also sorry for your wait with this review. Unfortunately, these reviews aren't currently monitored because we can't verify the authenticity of each review. Many of our customers use Trustpilot, a popular review site that allows us to verify reviews with order numbers, to help give us a much better reflection of the service we are aiming to provide and ultimately improve it. If you feel your issue is not yet resolved, please contact us, quoting your order number and we will do our best to help resolve this for you.

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★☆☆☆☆

“Broken tiles - no refund”

Written on: 07/06/2014 by qqMartin484 (1 review written)

I would never buy from this company and these reviews should be heeded. I was sent a box of broken tiles, and yet the compnay are refusing to give me a refund. I'm still in shock. How a company can send damaged goods, take my money and then refuse to complete a refund is beyond me. It is nothing short of theft. I am having to now issue proceedings. The whole incident beggars belief… Read Full Review

Victorianplumbing's Comment

Written on: 09/06/2014

Hi,

Can you please send us your order number and we'll look into this for you? We do everything we can to help with damaged deliveries, as we know some of our goods can be fragile.

Please let us know your order number by contacting us and we'll look into this on priority.

Thanks,

The Team at Victorian Plumbing

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★☆☆☆☆

“I would never use them again”

Written on: 27/05/2014 by martinblake21 (1 review written)

I ordered the Luxury Oval Chrome Plated Racetrack Shower Curtain Rail online along with the shower curtain rings recommended by your site for next day delivery. You delivered the wrong shower rail (the circular shower rail rather than the oval one) When I called to ask you to send the correct product not only was made to feel as if this was my problem/fault in fact no one even apologised. I was told I needed to send photos of the incorrect product before you would admit the wrong one had been… Read Full Review

Victorianplumbing's Response to martinblake21's Review

Written on: 17/06/2014

Hi, sorry to hear about this.

Unfortunately, reviews on this site are not monitored as much as we would like, as it is impossible to verify orders. Many of our customers use Trustpilot, a popular and independent review site that we believe gives a much fuller picture of the service we provide, and as such helps us to improve.

However, if you feel your issue is unresolved, please contact us quoting your ORD number, and we will do our best to resolve this for you.

Thank you,

The Team, Victorian Plumbing

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★☆☆☆☆

“Poor quality, ”

Written on: 07/05/2014 by Jimmy__Jim (1 review written)

Their items look nice and are cheap but beware. The sink developed a hairline crack (not an impact chip) after countless photos and e-mails they palmed us off saying it was our damage. They said they didn't even have contact details of their supplier! Other poor products but not strictly broken: - Toilet doesn't flush toilet paper. - Shower caddy rusts… Read Full Review

Victorianplumbing's Response to Jimmy__Jim's Review

Written on: 17/06/2014

Hi,

I'm sorry to hear about your inconvenience with your sink. Also, I apologise for the delay in responding to this review. These reviews do not tend to be monitored as much, as the reviews are difficult to verify. Many of our customers use Trustpilot, an independent customer review site that allows us to match reviews with order numbers, and as such gives a much better reflection of our service.

If your issue is unresolved, please contact us quoting your ORD number, and we will do our best to try and resolve this for you as soon as possible.

Thanks, The Team at Victorian Plumbing

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★☆☆☆☆

“Refuse a refund”

Written on: 02/05/2014 by matt_gsmruk (1 review written)

Goods arrived (late) and were of such poor quality I decided to send them back at a cost of £8. They've aknowledged that they have received the goods back but refuse to give out a refund. Their customer service is an absolute joke. Avoid at all costs. Matthew… Read Full Review

Victorianplumbing's Response to matt_gsmruk's Review

Written on: 17/06/2014

Hi,

Sorry to hear about your experience. Reviews on here are not monitored as much as we like, as they can be difficult to verify, so I apologise for the delay in picking up this review.

We aim to replace or refund all items that are returned to us in accordance with our returns terms and conditions. if you believe your items were returned in line with these terms, and your case is unresolved, please contact us, quoting your ORD number, and we will do our best to help resolve this situation.

Thank you, The Team at Victorian Plumbing

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★☆☆☆☆

“Poor product. Poor service”

Written on: 30/04/2014 by bubz (1 review written)

Very bad customer service experience! Bought a shower valve "Traditional Dual Exposed Thermostatic Shower Valve - ITY309" this product is dangerous and should be taken off the market. I was scolded with very hot water when the end of the plastic valve inside sheared off while turning the unit off. I had to find the mains tap turn the water off and to and call an emergency plumber to come and cap the pipes off. I have informed Victorian Plumbing about it and asked for a refund which they agreed… Read Full Review

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★☆☆☆☆

“NIGHTMARE - CUSTOMER SERVICE IS ABYSMAL ”

Written on: 22/04/2014 by Oglewj102 (1 review written)

SPENT OVER £350 ON A TOILET AND SINK AND THEY DIDN'T DELIVER THE SINK PEDESTAL. WHEN I RANG TO ASK WHERE THE MISSING SINK STAND WAS THEY COULDN'T HAVE CARED LESS AND TOLD ME THAT I WOULD HAVE TO BUY ANOTHER SINK AND THAT IT ISN'T THEIR PROBLEM. SO I'M LEFT WITH JUST THE BASIN AND TAPS. I HAVE WRITTEN A LETTER OF COMPLAINT AND RANG 3 TIMES BUT THEY ARE NOT INTERESTED. EVEN THOUGH I SIGNED THE DELIVERY NOTE AS "UNCHECKED" THEY STILL HAVE NO INTEREST IN RESOLVING THE ISSUE. AVOID! TERRIBLE… Read Full Review

Victorianplumbing's Comment

Written on: 17/06/2014

Hi, sorry to hear about your experience.

I am also sorry for any delay in picking this review up, sometimes these reviews are not monitored as much as we would like, as it ca be difficult to verify them. Many of our customers use Trustpilot, a popular, independent review site with over 6000 Victorian Plumbing reviews, all verified with order details. We find this gives us a much clearer picture of the service we are trying to provide.

We will always honor any returns that meet our terms and conditions, if you believe your return claim meets these terms, and your issue is unresolved, please contact us today, and we will do our best to help resolve this issue for you as soon as possible.

Thanks, The Team at Victorian Plumbing

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★☆☆☆☆

“total disaster! terrible customer service”

Written on: 02/04/2014 by dissatisfiedanddisgustedcustomer (1 review written)

I chose this company because their prices were reasonable and because I received good customer service prior to my order being placed. Whilst the bath I ordered (mayfair) was initially out of stock, it arrived on the date promised, however it was scratched and dented and was poor quality (felt flimsy, overflow not centre and the feet felt cheap and arrived in stained bags.) This is when my problems began.I was asked to send in photos of the damage which I did on Thursday 20th March. I heard… Read Full Review

Victorianplumbing's Response to dissatisfiedanddisgustedcustomer's Review

Written on: 17/06/2014

Hi, I'm sorry to hear about your experience.

We take your comments very seriously, and take all reviews as opportunities to improve our service. While I am pleased you received your refund in a timely manner, I am disappointed to hear about your overall experience as we aim to provide all customers with dedicated, timely and efficient service.

If you would still like further assistance with your issue, please contact us, quoting your ORD number, and we will do our best to assist you with this as soon as possible.

Thank you, The Team at Victorian Plumbing.

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★☆☆☆☆

“Our first (and last) trade order - Total dissaster”

Written on: 31/03/2014 by Gabrielh278 (1 review written)

Ordered whole bathroom from them on the Friday and was told all items in stock and paid for next day delivery which should have been on the Monday. Monday at 4.45pm I called them to ask where the delivery was and they told us two items were not in stock. Explained that we had two guys sitting there all day waiting to take in the order and it was disgusting that the only way we found out about this was the fact that we called them at 4.45pm. They said the items that were in stock would be… Read Full Review

Victorianplumbing's Comment

Written on: 31/03/2014

Hi Gabriel,

Unfortunately without your order number (ORD-1234...), I cannot look into details of your order. Could you please reply with this so we can look into your issues please?

Thanks

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