Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★☆☆☆☆
1.4 / 5
190
11% of users recommend this
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Victorian Plumbing www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“Customer service failure, dont buy from them”

Written on: 03/05/2016 by Jscudder (1 review written)

After placing an order i rec'd an email to say they have my order. Thats the point where good service and all contact stopped. After a couple of weeks i phoned to find out when my delivery would be. They had no idea until dispatched to a courier. My delivery came about a week later... one fitting kit missing. I emailed the same day because you MUST report within 48 hours. One month later im still waiting to complete my order because they lie, dont read emails before replying, make excuses and… Read Full Review

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★☆☆☆☆

“Nightmare of a company to deal with”

Written on: 29/04/2016 by dawson55 (1 review written)

I placed an order with this company in January on the 6th logged into my order the following day and was pleased to see it said my order worth over £1000 would be dispatched on the 11th and i would be contacted before by courier to arrange receipt. Heard nothing by the Friday so rang company to be told effectively this date meant nothing its just something the computer generates. Then told would be with me by 14th. Rang again on 13th to be then told they were running behind. At this stage i… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 27/04/2016

ordered a bathroom suite witch turned up on a pallet to the clients house. The courier got her to sign before the contents where checked as he was in a hurry. when i checked the following day the toilet unit was missing. i have phoned and emailed everyday and no one has had the courtesy to reply witch set bells ringing so had a look on there foram site and was shocked to see so meny bad revues. this is the first and last thim i use this company and would recommend YOU DONT be warned… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 27/04/2016

ordered a bathroom suite witch turned up on a pallet to the clients house. The courier got her to sign before the contents where checked as he was in a hurry. when i checked the following day the toilet unit was missing. i have phoned and emailed everyday and no one has had the courtesy to reply witch set bells ringing so had a look on there foram site and was shocked to see so meny bad revues. this is the first and last thim i use this company and would recommend YOU DONT be warned… Read Full Review

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★☆☆☆☆

“Non-existent customer service/return policy”

Written on: 27/04/2016 by 287Calhoun (1 review written)

I ordered a few items from them September 2015. One of the basins was too big for my closet toilet so I asked if it could be exchanged for a smaller one. I was told that they don't do pick ups so I arranged a return myself and ordered a 2nd one straight away. To this day (over 6 months!)I have not been refunded for the returned basin. I'm not sure what their customer service team gets paid for but my emails have not been answered and when called they virtually know nothing. I'd very much like… Read Full Review

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★☆☆☆☆

“Worst Company Going!”

Written on: 19/04/2016 by 10Meier (1 review written)

Wish I had read the reviews prior to buying a bathroom from Victorian plumbing. If you are considering it, I would advise against it. Please read the reviews. Absolutely messed around by customer service, the bathroom ended up costing far more than necessary because they have absurb terms and conditions and the worst customer service going. Use another company… Read Full Review

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★☆☆☆☆

“Very poor customer service”

Written on: 14/04/2016

The delivery was on time everything I ordered was thier. However when I was not happy with one of the items they were not interested in helping. In the end they stopped responding to my e-mails. If customr service is important to you but from someone else… Read Full Review

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★☆☆☆☆

“Worse customer and courier delivery service ever”

Written on: 11/04/2016 by Elaine447 (1 review written)

These people are obviously rip off merchants trading off the name of Victoria Plunb who are a completely different company, they even come up first in Google above Victoria Plumb so much have paid for this listing queue jump. I placed an order which was in stock and requsted 2 man delivery at 3-7 days, even though it was a back holiday weekend this should have taken 11 days, delivery was confirmed as the earliest date available on 13th day and time slot provided the day before delivery, it… Read Full Review

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★☆☆☆☆

“Avoid this train wreck of a company!”

Written on: 08/04/2016 by JohnStevenson (1 review written)

Placed the order on the Monday with a 2-7 working day delivery time. Phoned on the Thursday (in a queue of 19 callers) to ensure they had the order and to confirm that it was on track. Called on the 5th working day (in a queue of 42 callers) to confirm that it was planned for no later than the 7th working day. Was told that all was fine. Booked my trades for what would have been the 9th working day to be safe. No delivery arrived. Called them to be told that there was nothing they could do… Read Full Review

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★★☆☆☆

“Disappointing”

Written on: 29/03/2016 by AndrewBailey307 (1 review written)

I bought from Victoria Pkumbing just under a year ago. Basin tap was faulty had to be replaced. Eventually got a replacement after numerous phone calls and emails. Nearly a year on the Plaza basin tap has water pouring out the bottom as a screw has dropped out and a new one won't go back in and the pull up lever on bath/shower mixer doesn't work anymore. Poor quality. Mrs Millard… Read Full Review

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★☆☆☆☆

“Terrible, Really terrible company!.”

Written on: 23/03/2016 by JoseWillis (1 review written)

We ordered from Victorian plumbing a large selection worth of 3 bathrooms. We got a bit of trade discount and thought why not while the sales were on. We ordered when we were having an extension done. We opened one of the packages which was a very expensive mirror to find that it was completely shattered. We asked for a replacement and they refused as it was more than 48 hours. Never again. What a massive waste of money… Read Full Review

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★☆☆☆☆

“DO NOT USE!”

Written on: 22/03/2016 by JaylenMcGregor (1 review written)

Ordered our bathroom in Jan 2016! Its now 22 March and I am no closer to knowing where my order is! I cannot get a tracking number from them, cannot speak to same person, cannot speak to manager nor contact legal team! Wait time on phone is always 50min+! No one helps, automated email responses! How is this company allowed to conduct business like this? I am taking this matter up with Trading Standards as we have paid our money but not received service paid for nor any info to get us to… Read Full Review

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★☆☆☆☆

“Do not use”

Written on: 12/03/2016 by Fowler326 (1 review written)

ordered a bathroom suite in January sales and stored in garage until start of March when plumber and i unwrapped all the sellophane and took bath out of cardboard box there was a chunk missing off the corner of bath. Rang customer services and he said I should of unwrapped the whole suite and checked it while the delivery driver was watching which would of taken approximately half an hour as it was all boxed and wrapped to pallets in 20 meters of thick sellophane and it was a large order. No… Read Full Review

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★☆☆☆☆

“Poor Poor Poor”

Written on: 10/03/2016 by kinlough (1 review written)

This firm must be a target for Watchdog. Do not rely on there delivery service, useless. Customer service is an alien word to this firm, they have desk jockeys who do not know the first thing about plumbing or how the parts work. All they want is to fob you off as quickly as possible. Any potential customer you have been warned . … Read Full Review

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★☆☆☆☆

“Dont phone and select options for customer service”

Written on: 03/03/2016 by eoBerry101 (1 review written)

Looking at other reviws my experiance is typical rather than exceptional.. Goods are damaged in transit. Customer service is overloaded, slow and mistake prone. Ignore their messages from telephone que and email that they temporaraly have a high volume of customer problems. They have had this situation In the time i have had to deal with them, aug 15 to feb 2016. only method to get phone answered is to claim to be a new sale enquiry… Read Full Review

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★☆☆☆☆

“APPALLING CUSTOMER SERVICE”

Written on: 25/02/2016 by Wood321 (1 review written)

Having a fault develop with our shower whereby we explained the water temperature could not be controlled we were asked to provide ridiculous things like photographs of the fault and how we discovered it! After numerous e.mails it has taken them two weeks to say we need to contact the manufacturer's technical department, we have calibrated the shower and it still doesn't work - trying to claim anything from them is virtually impossible. Trying to call them well I have yet get above 37th in… Read Full Review

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★☆☆☆☆

“customer service very bad ”

Written on: 18/02/2016

Ordered items from Victorian plumbing seventeen days ago and have still not received them would definitely not recommended them to anyone living in Ireland expecting them to deliver within their recommended two to seven delivery days their service is the worst I have ever dealt with they have a different excuse every time I ring I don't know if I'm ever going to get my products and the money gone out of my account … Read Full Review

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★☆☆☆☆

“Never use dont delliver and cannot contact”

Written on: 10/02/2016

Ordered a bath suite for £2000 and was told it would take 2/7 days to deliver after 7 dyas tried to track order only to get being processed tried Calling but i was number 17 in the que and after 15 mins i was 16 and so i done what they said and emailed only to get a reply that it would take between 2/5 days to reply as they were to busy wish i went to better bath rooms they have never let me down… Read Full Review

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★☆☆☆☆

“Delivery that never was!!!”

Written on: 05/02/2016 by amethyst_1 (1 review written)

I was angry now I'm bloody fuming!!! at Victorian Plumbing I ordered a full bathroom suite. Lovely found want I wanted it all came to a lot of money (£974). It arrived only to be told by the delivery man that it could not off load it from his van!!! yes that is right he could not remove it from his VAN!! and I would have to remove it all and take it into my house on my own!! So with my annoyance slowly turning into rage, I climbed into the back of the van and started removing, taps x2, shower… Read Full Review

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★☆☆☆☆

“Worst plumbing supplier ever encounted!”

Written on: 02/02/2016

Ordered a number of items from this company as it was local and I am refurbishing three bathrooms in a house I have just moved in to. Had nothing but problems with them, they said they would deliver within 7days which they didn't. I had to chase them for the items that were all in stock, I asked if I could pick them up as my plumber was waiting for come and fit them. Their phone lines are constantly busy (I know why now!)and when you eventually get through to someone they lie to you saying they… Read Full Review

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