Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.9 / 5
21% of users recommend this
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Victorian Plumbing www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“SHOCKING CUSTOMER SERVICE”

Written on: 11/12/2014 by ABUBOBAT786 (1 review written)

PURCHASED A DESIGNER TAP AND GOT A PLUMBER WITH OVER 20 YEARS EXPERIENCE TO INSTALL IT. FITTED TAP LEFT FOR 2 DAYS AND VALVE BODY WAS LEAKING (COMMON FAULT)RANG UP CUSTOMER SERVICES SPOKE TO TAMSIN AND TOLD TO TAKE PICTURES OF LEAK THEN THEY WOULD SEND TO MANUFACTURER, DID ALL THIS AND WAS SENT ONLY A SMALL PART RATHER THAN FULL BODY (VALVE)PLUMBER SAID THIS IS NO GOOD BEARING IN MIND LOST 5 DAYS THROUGH THIS RANG UP AGAIN AND TOLD TO TAKE PICS OF FAULTY ITEM SENT AND MANAGER WOULD CALL… Read Full Review

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★☆☆☆☆

“Absolutely awful service .”

Written on: 11/12/2014 by Helena100 (1 review written)

Promised when we ordered a Wash Basin it would arrive within a week . Still waiting now .Was told it was in and being couriered overnight for next morning delivery as my plumber was waiting to fit it. Never turned up.Called the company where you get put through to their staff who have a set thing to say . Blaming a supplier who you haven’t actually ordered the item with . When you ask to speak to a manager they said they will call you back within 24 hours . Absolute no way to run a business… Read Full Review

Victorianplumbing's Response to Helena100's Review

Written on: 12/12/2014

Hi, thank you for bringing this to our attention. Sorry for the delay in getting back to you, unfortunately as the reviews on this site are not verified with order numbers, the reviews are not monitored as closely as we would like. I would like to apologise for the inconvenience caused here, I understand how frustrating this must have been for you.

Unfortunately, as this is a very busy time of year so there is a queue for manager call backs, however, if you have not been provided with a call back within a reasonable time frame then this is unacceptable and I unreservedly apologise.

Without your ORD number, I am unfortunately unable to see any further details on your order, however if there is anything I can do for you please pass along your details and I will look into this for you on a priority.

Thanks, The Team at Victorian Plumbing

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★☆☆☆☆

“Do Not Use”

Written on: 05/12/2014 by Kennedy366 (1 review written)

The sink came with the wrong fittings, the toilet is faulty and leaks from inside and came with no fitting kit at all (you may think it was a returned item or factory 2nd) the bath had to be repaired for the waste to fit, all in all, I thought I had saved money in their never ending sale, but it has cost me a lot more having to pay the bathroom fitters to spend twice as long patching everything up and coming back to fit a new toilet that I had to buy somewhere else, the customer service is… Read Full Review

Victorianplumbing's Comment

Written on: 12/12/2014

Hi, thanks for bringing this to our attention, sorry to hear about your negative experience. We take all our reviews seriously, although unfortunately the reviews on this site are not verified so are not monitored and picked up as quickly as we would like.

I would like to apologise for the inconvenience caused, and would like to stress that this is a rare occasion rather than representative of our usual service.

If there is anything we can do to help in this instance, please let me know and pass along your ORD number and I will look into this for you.

Thanks, The Team at Victorian Plumbing.

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★☆☆☆☆

“Appalling products and service”

Written on: 05/12/2014 by ehhfamily (1 review written)

I ordered a toilet from this company. When it arrived I checked it visually and it looked fairly poor quality but basically fine. As directed by the website, I had not booked plumbers to rely on the delivery date given, so it was a week later when the plumbers arrived to fit my bathroom. When he lifted the toilet bowl out of its box, to my horror, there were hairline cracks in the ceramic and two big pieces fell off into the plumber's hand, causing deep cuts. I contacted customer services to… Read Full Review

Victorianplumbing's Response to ehhfamily's Review

Written on: 17/12/2014

Hi, thank you for bringing this to our attention - I would like to apologise for the delay in getting back to you, unfortunately as the reviews on this site are not verified by order numbers, many of our customers choose to leave reviews over at Trust Pilot, where they can be monitored and picked up much more quickly.

Unfortunately, when dealing with ceramics there is always a small possibility that damages will be incurred during transit, this is why we stress throughout the order process that all customers thoroughly check their items when they receive them. This is to protect both the customer and ourselves, and to help speed up the process of refunds and returns.

Without an ORD number, I am unable to be more specific about this case unfortunately, so if there is anything else we can do for you today please let me know and pass along your ORD number, and I will look into this for you.

Thank you,

The Team at Victorian Plumbing.

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★☆☆☆☆

“Shocking delivery terrible service”

Written on: 05/12/2014 by EssexVanMan (1 review written)

Ordered an item that was shown to be in stock. Euroshower One Seat - Short "D" Seat - 88210 39.95 After 7 days it had still not arrived. Even though i had paid for fast delivery. Checked the order and the account shows that ' Order Update Details: Your order is being packed by our Warehouse Team and will be dispatched to your delivery address shortly.' This was after 7 days, what a joke company. When i contacted them i was told it was going out 'today'. Do i believe them and wait or… Read Full Review

Victorianplumbing's Response to EssexVanMan's Review

Written on: 17/12/2014

Hi, thank you for your message, we take all messages and complaints very seriously.

Unfortunately, as the reviews on Review Centre are not verified with Order numbers, they are not picked up as quickly as we would like, and many of our customers prefer to leave reviews at Trust Pilot, an independent review service, where we can verify and respond to reviews more easily.

I understand that this must have been frustrating, especially as you had paid for speedy delivery, and I can only apologise unreservedly for the delay.

Unfortunately, there are sometimes delays and cancellations outside of our control, although if we did not communicate with you clearly enough exactly what was happening with your order then this is something we could have done better, and I will look into improving our system to ensure this does not happen again.

I am sorry we could not provide the experience that we aim to provide for all our customers .

Without your ORD number I am unable to look into this case in any further detail, however if there are any outstanding issues with this please let me know and I will look into resolving this for you.

Thank you, The Team at Victorian Plumbing

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★☆☆☆☆

“Very bad service and poor quality item”

Written on: 03/12/2014 by Annakae (1 review written)

I purchased quite a few items from Victorian Plumbing and the delivery was last Thursday. I wasn't home and someone received delivery on my behalf. The delivery company only placed the pallet outside my house and left. When the builder open the boxes the toilet was broken. I wasn't able to call Victorian plumbing until today and was told that they can only replace items within 48 hrs of delivery. Victorian Plumbing refused to replace my broken toilet despite requesting for a manager to call… Read Full Review

Essexvanman's Response to Annakae's Review

Written on: 05/12/2014

There are now new distance selling regulation in force that allow you to have refund within 14 days.

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★☆☆☆☆

“Bare faced lies”

Written on: 25/11/2014 by bwerd (2 reviews written)

Placed an order for a light. It stated **preorder** on the order tracking even though website stated in stock. I called them over a number of days and was told on each occasion that the stock was in the warehouse and it was just a processing delay due to it being a busy period. This carried on daily for over a week before they finally admitted that they did not have stock. If they have the items in stock, its a good place to shop. However, their customer service is slow / non existent and… Read Full Review

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★☆☆☆☆

“WARNING do not buy from this company”

Written on: 20/11/2014 by Doyle1985 (1 review written)

We bought a toilet pan from this company, it leaked after fitting and had to be pulled out (£30.00 call out + damage to wood) on inspection pan was cracked and had already been repaired on the inside...really rubbish repair at that. So was probably a factory 2nd or just patched up and sent out again from some other poor customer. Reported fault same day and they said they would have to collect it before a credit was issued. Despite many calls emails and promises they have never collected it… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 17/11/2014 by Johnl48 (1 review written)

I purchased a shower valve which leaked when the plumber fitted it. I rang Victorian Plumbing to request another one, only to be told i had to ring Diagnostics first to see if they could solve the problem. (Apparently, many customers have rung about this leaking valve). My plumber rang diagnostics and was told he needed a new valve. I then rang victorian plumbing to ask them to replace it. They would not do so until my plumber told them the name of the person he spoke to! So I had to ring… Read Full Review

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★☆☆☆☆

“Cheap & nasty! ”

Written on: 12/11/2014 by Lscotch (1 review written)

Extremely disappointed with the products from this firm & their supplier Ultra - purchased the ultra traditional Beaumont cranked bath & shower mixer pack in chrome product number I399X 2 years ago, first the sink taps started to erode & now the hot tap on the bath has stopped working, when I emailed victorian plumbing they told me to contact the supplier as its over a year since ordering, supplier contacted & said we were unlucky no one else has complained & that the part will cost £25! We… Read Full Review

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★★☆☆☆

“Lowest possible quality.”

Written on: 30/10/2014 by Bruce60 (1 review written)

Bought an entire bathroom suit all of which is of poor, flimsy quality. A glaring example was the seat supplied with the toilet pan - it's so thin and flimsy that it bends and buckles even when used by my 5 year old grandson ! The cistern holds insufficient water for a proper flush and the cistern handles,bath and basin taps look like they've been supplied for use in a doll's house. And their customer 'service' is non existent. In summary: buy elsewhere… Read Full Review

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★★★★★

“Great Service & Product”

Written on: 26/10/2014 by Alannac459 (1 review written)

I ordered a full bathroom set comprising of bath, basin and toilet from a budget range as finance are tight. The items arrived the next day with free delivery. The driver was helpful and waited while I inspected the items as advised at the time of the order. Overall fantastic experience. Would recommend without hesitation… Read Full Review

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★☆☆☆☆

“Please save your money”

Written on: 24/10/2014 by Carney290 (1 review written)

Poor service with horrendous customer service. After renovating many of our homes, I have never experienced service as poor as Victoria plumbing! Order paid for in full but not available to collect as 'out of stock' even though I was told ALL items are currently in stock. Problems can arise but no staff member showed any compassion of willingness to resolve the problem that I had NO bathroom even though they had taken over £1000 of my money at the time of order. Please go to a reputable… Read Full Review

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★☆☆☆☆

“Avoid like the plague !”

Written on: 22/10/2014 by Gloriaharl (1 review written)

I ordered Hudson Reed furniture for my bathroom on September 15th,all the item were in stock at the time of ordering , soon after they told us that the tall wall unit was out of stock (this item was in stock at the time of ordering !! ) and would be sent to us on October 10th ,since then the dates have changed to October 17th ,October 24th ...they change the dates to the following Friday every week , and don't think for one minute that they will contact you to keep you updated ,or no !! ,they… Read Full Review

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★☆☆☆☆

“Awful company! Avoid.”

Written on: 20/10/2014 by PJOakley (1 review written)

It was not possible to inspect this sink within 2 days of delivery. On unpacking a few days later, it was broken and I immediately asked for a new one to be delivered. They refused, contrary to their legal obligations under section 48A of the Sale of Goods Act 1979 (which gives buyers a full 6 months to demand a replacement) and their own 12 month warranty. The matter has now been reported to Sefton Trading Standards. This company obviously believe that the law doesn't apply to them… Read Full Review

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★☆☆☆☆

“Shipped totally incorrect item”

Written on: 26/09/2014 by Kempjb463 (1 review written)

I ordered several tap sets, bath mixer, waste and cistern lever all from the same manufacturers range. Victorian Plumbing shipped the goods whilst my wife and I were away for a few days and delivery was accepted by our builder. All of the tap sets were fitted by the builder whilst we were away to avoid the mess and disruption. Upon our return we discovered that Victorian Plumbing had shipped basin taps from a different product range instead of the identical cloakroom taps that we had ordered… Read Full Review

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★★★★★

“Fine for me”

Written on: 24/09/2014 by banana70 (2 reviews written)

I got a shower from this company and I've bought other items on a previous occasion and everything was fine, the stuff arrived as it should and I'm happy with it. I would buy from them again… Read Full Review

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★☆☆☆☆

“Just terrible”

Written on: 03/09/2014 by AllanLloyd437 (1 review written)

3 week wait for a wrong bath to arrive, another 3 weeks and a substandard bath arrives, Ohhhh my god the agonizing wait. Ordered a mirror and found it to be cheap junk. Sent back after all the delays of 'server issues' trying to get a returns number and phone conversations not being noted to find an email being sent to me with a blurry damaged picture of the damage which makes no sense. Almost looks like a photo-shopped image. Even though the call center was very good on the phone i found… Read Full Review

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★☆☆☆☆

“Appalling customer service ”

Written on: 02/09/2014 by lisbird (2 reviews written)

We bought a toilet pan with matching toilet seat (or so we thought) together with other items from this company. It arrived in June but our contractor was not starting work on the cloakroom til last week. Although we checked that nothing appeared damaged or broken it did not occur to us to check that the seat was the right one and that it would fit - which of course it did not. We ordered a d-shaped top fitting soft close seat and what we got was a cheap and nasty one with the wrong fitting… Read Full Review

Lisbird's Response to lisbird's Review

Written on: 03/09/2014

After the review I gave yesterday - which was completely justified - and which I repeated on various platforms, I received a phone call from a Customer Services Manager who was full of apologies at the treatment I had received which she said was completely their fault. She promised that the correct toilet seat would be sent by NextDay delivery and that I would receive it today. It was and I did. It has now been fitted and I have what I paid for. Hopefully their customer service staff have now been informed that the 14 day "window" does not apply in cases like this. I can happily give this company four stars now, not 5 because of what happened.

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★☆☆☆☆

“avoid...sheep in wolves clothing!!...after sales dire!”

Written on: 28/08/2014 by Lillibetisqueenofhearts (1 review written)

I wish I'd done two things before placing an order with Victorian plumbing- 1.paid by credit card and 2. Read these reviews...then I wouldn't have done 1!! Our newly installed sink has developed a fault..a very fine crack..after three weeks of normal use..no children at home either...and Victorian plumbing are choosing to hide behind a 48 hrs Clause...and not honouring their 5 year guarantee either...so beware...it seems that this company is great reading other reviews...on trust pilot...but… Read Full Review

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