Victorian Plumbing Reviews - www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“Disconnected Customer Service”

Written on: 07/09/2016 by aravind_svu (1 review written)

I have ordered for a total order of over £1K and one of these items delivered was in a packaging that was opened with seal broken and even the inner items have had their packages torn. I have sent those pictures to Victorian Plumbing over e-mail and asked for a replacement ASAP as i had installer scheduled to start 5 days later. 1) They completely ignored my request for moving this replacement faster 2) Delivery was curb-side and their choice of delivery service is poor. The delivery person… Read Full Review

Luddite Girl's Response to aravind_svu's Review

Written on: 24/09/2016

Just contact your local trading standards at the Council. You should get action from VP when you tell them you've involved trading standards.

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★☆☆☆☆

“Do NOT buy from this company.”

Written on: 14/08/2016 by Hillme391 (1 review written)

Faulty shower unit was never replaced despite numerous promises. They hoped I would eventually 'go away' but I issued a county court claim and won my case for the cost of the unit plus all expenses - finished up costing them twice the value of the unit!… Read Full Review

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★☆☆☆☆

“Damaged good and difficulty returning goods”

Written on: 09/08/2016 by lianne_123 (1 review written)

Help Team It is outlined in our terms and conditions we don't have a collection service. We use third party courier so unfortunately we do not collect. I apologise for the inconvenience caused … Read Full Review

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★★★☆☆

“Shower Tray and Glass Screen ”

Written on: 09/08/2016 by Hayley169 (1 review written)

Ordered a shower tray and screen a month before work commenced, couldn't check owing to the size of the shower tray. On unpacking shower tray ready for installation, shower tray had a crack running through it. Very disappointed, smashed it up and had to buy a new one from elsewhere. Admittedly our fault for not checking but it is not always possible… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 07/08/2016 by Gleason117 (1 review written)

Ordered bathroom suite. Nothing but problems with installing it. Design is dreadful. No access to cistern once installed, faulty valve meant water did not cut out when cistern filled, so bought another one valve (rather than be without a toilet) and so did not have a flooded bathroom. Many other problems also. Now been told we have invalidated our warranty and there is nothing wrong with their products. Would never buy from them again… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 04/08/2016 by Jeannieandbris (2 reviews written)

Ordered bathroom suite. Nothing but problems with installing it. Design is dreadful. No access to cistern once installed, faulty valve meant water did not cut out when cistern filled, so bought another one valve (rather than be without a toilet) and so did not have a flooded bathroom. Many other problems also. Now been told we have invalidated our warranty and there is nothing wrong with their products. Would never buy from them again. Appalling customer service… Read Full Review

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★☆☆☆☆

“Damaged Goods and Poor Customer After Care”

Written on: 21/07/2016 by vyVega434 (1 review written)

I bought a bathroom suite and the bath was damaged. I could not inspect it as I had no room in my small flat to unpack it not could I lift the bath to inspect it. Victorian Plumbing have been slow, unhelpful and are blaming me for not inspecting it on delivery. Their customer after care is a disgrace and the time to respond is shockingly slow! I would NEVER recommend anyone use them and will never buy from them again. The goods are poorly packed, badly shipped and I had to pay £50 just to have… Read Full Review

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★☆☆☆☆

“Poor quality, damaged goods, so many problems”

Written on: 07/07/2016 by 1950Cochran (1 review written)

We ordered over £2000's worth of sanitary ware, shower tray, screens, bath, panel, toilets, etc., for our bathroom & for our en suite. The shower screen (Sommer P-Shaped Shower Bath 1700mm (Inc. Sliding Screen + Acrylic Front Panel) on our 'P' shaped bath doesn't close fully & according to this company isn't supposed to! So basically, it's sticking out over the bath, impeding ones access to actually get in the bath. They commented that its shown this way on their web site, which is true but… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 29/06/2016 by Bostonm334 (1 review written)

I purchased a bath panel and toilet seat from Victorian plumbing. Their website states the items will be delivered on a pallet and that the customer is responsible for getting rid of the pallet, however when the parcel arrived it came in an enormous wooden structure which was taller and wider than my front door (totally unnecessary for the items being delivered). The contraption will not fit in a car and therefore to get rid of it I will have to higher a van. Their website is totally… Read Full Review

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★★☆☆☆

“Good job they sell toilets, as their customer service...”

Written on: 21/06/2016 by Justicem487 (1 review written)

While Victorian Plumbing offer reasonable prices there processes in dealing with customer issues are inadequate and shocking! I order a small RH cloakroom basin, I paid for next working day delivery and had a minor delay due to a Bank holiday. Fine this can't be helped, however low and behold I open the package the package to find the wrong basin. A LH version in a RH labelled box! I naturally checked this wasn't my fault looking at there website to check reference numbers. It wasn't my… Read Full Review

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★★★★☆

“would have given 5”

Written on: 16/06/2016 by Vance128 (1 review written)

The bathroom toilet and sink and cabinets arrived prompt and in good order and i love them ,did find out that I should have ordered the toilet bracket that fits it to the floor seperatly would prefer them to charge a little extra on the toilet and make it part of the fittings so this doesn't happen to someone else . I would only use them again for a very large order as was going to order bath panels to match cabinets but the delivery to the Highlands of Scotland ended up costing more than… Read Full Review

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★☆☆☆☆

“Despicable company with appalling customer service”

Written on: 06/06/2016

ordered a bathroom suite on the 29th of March and now more than 2 months later (6th June) still have not had delivered all the pieces of the suite. Firstly putting together the order for delivery took more than 3 weeks when 5 days were quoted. Secondly emails to work out where on earth the goods were weren't answered for more than 14 days, appalling customer service. Thirdly despite letting them know about accessability difficulties (a country lane) they still sent the goods on a huge lorry… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 31/05/2016 by 86Malloy (1 review written)

Was initially sent a faulty bath. Replacement item arrived 6 days later and I was told by the delivery man that he wasn't allowed to bring it up into my house or take away the enormous pallet despite having paid extra for this. Then had to ask a neighbour to help me carry the bath tub up the stairs into my house. The pallet is now in the street taking up the whole pavement because it will not fit through my gate. Contacted Victorian Plumbing to which I received no apology and was told there was… Read Full Review

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★☆☆☆☆

“Poor service and delivery”

Written on: 31/05/2016 by AndrewNav (1 review written)

Ordered 1 Bathroom suite and 2 toilet suites, we paid extra for quick delivery only to find that the taps for the bathroom were missing, took several calls and over a week for new ones to be delivered, fitted one of the toilets and it leaked, rang for a replacement which took nearly 2 weeks, new one was delivered by courier and more fool us never checked it as it seemed pretty well packed only to find when plumber took it out of the box the pan was cracked, gave up in the end and bought a cheap… Read Full Review

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★★★★★

“excellent customer service”

Written on: 30/05/2016

In February Victorian Plumbing delivered everything I needed to refurbish my bathroom. Before I had chance to have the work done I had a stroke. It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. Without hesitation I was told that as long as the items were still in their packaging they would give me a full refund on the returned items enabling me to buy the shower cubicle I now need. True to… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 22/05/2016 by Kian190 (1 review written)

A total nightmare. The shower I bought didn't work properly due to a faulty valve. That was replaced and then the handle didn't fit properly. Despite promises to replace that nothing was done. Emails were acknowledged but not dealt with. Phone calls took over 30 minutes to be answered and then the promised return call never materialised. I wasted hours on this. Eventually I sent it back. The courier firm did not arrive on the day that had been agreed but did on a day I'd already said no one… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 21/05/2016 by LaurenCarver (1 review written)

Sent a toilet pan that didn't match the cistern. Then supplied a much cheaper model and are refusing to refund the difference. Over a 3 week pantomime to date with 3 days time wasted waiting for collection and delivery. I have had to open a PayPal dispute. They may look cheap but that comes at a price. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“NEVER AGAIN EVER EVER”

Written on: 12/05/2016 by Davis341 (1 review written)

having waited for 2 weeks with no notification that our order had been delayed due to 1 part of the 18 items not being in stock. 4 calls later and finally it arrives...everything looking good until the shower gets fitted....trouble shooter tells my plumber that its a faulty thermostat, called in and we had to send photos of said thermostat back to Victorian plumbing before they will entertain a replacement....3-5 days for a REPLY.....disgusted, we have had no shower now for over a week and now… Read Full Review

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★☆☆☆☆

“Customer service is terrible, avoids at all costs.”

Written on: 08/05/2016 by NylahFernandez (1 review written)

We were renovating our flat. We bought a sink from Victorian plumbing. The first order arrived on time, but it was the wrong sink and didn't match our order. No problem right? But with Victorian plumbing this is a huge problem. They won't dispatch the correct item until they collect and inspect the first item. This process took two weeks! "No exceptions" they told us on the phone. Never mind the fact that our builders are waiting and their mistake is impacting our schedule: not even an apology… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 08/05/2016 by Sofia491 (1 review written)

Their prices are competitive but beware! -If you have a problem with your order or a faulty item, it is impossible to get resolved. -Their customer service is horrendous. -They treat customers with utter contempt. -They are fully aware that they are providing a dreadful service, but do not care. -They will pass you around and tell you whatever it takes to get you off the line. -They say they will call you back, but never do… Read Full Review

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