Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“AVOID!”

Written on: 21/07/2017 by DAshley1 (1 review written)

No after sales back up at all! Cheap rubbish that falls apart in months! The manager trained to feed rubbish and excuses! Next stop trading standards!… Read Full Review

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★☆☆☆☆

“Worst customer service experienced”

Written on: 14/05/2017 by pgKincaid377 (1 review written)

Some of the worst after sales customer support I have ever experienced. Reported a faulty product over 3 weeks ago had to contact them several times and was finally sent a replacement part which required me paying for a plumber to replace and the tap is still faulty!! Contacted customer support again and have been told to wait even longer and that they cannot guarantee that a replacement tap will be sent out! Absolutely disgusted by the lack of after sales care given… Read Full Review

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★☆☆☆☆

“Do not use.”

Written on: 13/04/2017 by hxCompton399 (1 review written)

I'm a tradesman and against my better judgement I used Victorian Plumbing to source a slightly uncommon sized bath for a customer. The short version is that after two damaged baths being delivered, I am now having to fight to get a refund. I'm out of pocket anyway due to wasted time and now they are refusing to refund me because they've decided at the last minute they'd like the one bath back so they can repair and re-sell it to some other mug. It's too late as it's gone to the tip with the… Read Full Review

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★☆☆☆☆

“Shocking, dishonest, disingenuous company”

Written on: 01/04/2017 by HeavenCarney242 (1 review written)

I spent thousands with them on a new bathroom order. Delivery was 3 weeks late Many of the products were really low quality. One product, a bath waste cost over £140 and it didn't fit the bath, despite the website claiming it would. I could not get money back after hours on the phone to customer services, even though website was wrong. A waste which did fit was bought elsewhere for £30 as the plumbers were on site and it was needed quickly. I was grossly overcharged for initial delivery… Read Full Review

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★☆☆☆☆

“Awful after sales service !”

Written on: 19/03/2017 by 357Crowley (1 review written)

The toilet seat that I bought had a defective mark on the lid. I notified Victorian Plumbing and sent a photo of the defect. I advised that I would be happy with a discount or replacement but have heard nothing back. Customer Service is very poor !!… Read Full Review

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★☆☆☆☆

“Worse company ever”

Written on: 16/03/2017 by nevets671 (2 reviews written)

Ordered a set of Bath taps and received a towel rail and toilet roll holder! completely wrong items. they arranged to collect the items which took another week but would not send out my taps until they received there towel rail and toilet roll holder. complained and told them I had plumber booked to fit taps in 5 days time . they agreed via email to despatch the taps asap. its now been 8 days and still no sign of taps and plumber postponed yet again. Cant get through on phone and sent multiple… Read Full Review

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★☆☆☆☆

“Discussing after sales .”

Written on: 06/03/2017 by Rylan102 (1 review written)

Received a faulty tap from Victoria Plumbing. Once fitted it started to drip from the leaver to turn the tap on/off . I sent them a video of the drip by email along with a short note asking what would happen next . After a week of chasing them (they will only contact you by email) I decided enough was enough and requested a full refund on which they said they must speak to the manufacturer before agreeing . To which I said my contract is with you not the manufacturer . But they obviously speak… Read Full Review

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★☆☆☆☆

“Dreadful Customer Service”

Written on: 27/02/2017 by 397McConnell (1 review written)

I purchased two bathroom ceiling chandeliers from this company and unfortunately didn't check them on delivery but put them away in a safe place until they were needed.We have a large project in progress and they were not required to be installed for sometime. When we came to fitting them we found that one of the bulb covers was smashed so I rang Victorian Plumbing to see if they could supply me with a replacement cover and was greeted with awful customer service by a very 'chippy' customer… Read Full Review

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★★☆☆☆

“leaking toilet pan”

Written on: 18/02/2017 by EmeryWright46 (1 review written)

I bought a Turin back to wall toilet pan as part of a big order. When it was installed we discovered there was a leak in the enamel. The plumber said he had never seen this before. I sent a photo to Victorian Plumbing as required on a Friday, the following Monday they dispatched a replacement (two to five days delivery). My main gripe is that this was a serious defect which caused damage to my house and they were pretty blase about sorting it. There was no real apology or compensation offered… Read Full Review

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★☆☆☆☆

“Poor service and untrustworthy”

Written on: 22/12/2016 by MyaJones (1 review written)

I ordered a cloakroom suite with pan, seat, cistern, pedestal and sink and when the builder arrived to put in the suite the cistern and the toilet pan was not compatible. I rang to tell them that my builder was on a short turn around to finish other jobs at Christmas and sine it was a set I need to return the items as I need to go out and buy another set so that the project can continue. I was told that I need to send pics of part numbers on boxes to yourself and I sent immediately and they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 16/12/2016 by DonotuseVictorianPlumbing (1 review written)

On the 1st Dec I ordered a basin tap, bath mixer tap and a shower fitment. The basin tap and shower fitment were delivered on 8th Dec, but the package did not contain the basin tap, it contained three waste fittings. I called VP and they said that there was to be another delivery on 11th Dec. This delivery did not include the tap either, so I called VP again telling them that I had received the three waste fittings instead of the tap. VP asked me to send photos of the wastes which I did on… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 30/11/2016 by bpJones431 (1 review written)

orders 2 bathrooms.products delivered faulty and broken.Chase up calls for replacement were dealt with very badly.Finally had to cancel the order Very very bad service.please do not go near… Read Full Review

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★☆☆☆☆

“Disgraceful, offered free delivery over 500 but...”

Written on: 29/11/2016 by Rothzf253 (1 review written)

Disgraceful, offered free delivery over £500 then charged me £125, despite me living in Mainland UK, with 4 day delivery. Ordered 20 11 16, and on the 23rd they told me it would be 4 days, I have this in writing . This should be 4 days, so the 27th, but allowing for 4 working days this is the 29th. i have taken today off for the delivery, and the plumber is coming tonight and tomorrow to fit. VP now tell me its 01 or 02 December delivery. Disgraceful antics, poor customer serivce, not helpful… Read Full Review

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★☆☆☆☆

“Awful ”

Written on: 26/11/2016 by Julianaj1961 (1 review written)

A mistake by VP lead to my order being split in to two deliveries (about a month apart). I needed to return an item as it arrived damaged but they refused because the original order date was over 30 days prior! Very unsatisfactory… Read Full Review

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★☆☆☆☆

“Awful If I could give 0/million I would ”

Written on: 23/11/2016 by Jerryj158 (1 review written)

Worst company service ever, Ordered next day delivery booked off work and got a plumber in for the day after and got no call nothing... so rang them up to see what was happening and they apparently had a stock error. Followed up a week later( they hadn't told me what was happening) to see what was happening and apparently wasn't going to be available for 2 months. No offer of free delivery nothing, Plumber is now unavailable and unhappy because we have cost him money! Worst customer service… Read Full Review

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★☆☆☆☆

“NOT RELIABLE AT ALL CAN'T BE TRUSTED.”

Written on: 03/11/2016 by Mattinglyng175 (1 review written)

I orderd over £400 worth of bath items. Recived delivery late with wrong sizes. For example 1500mm bathtab with 1700 bathtab front panel. Return pick up date missed too. After returning of 8 days i haven't recived refunt yet contacted customer services guess what they not sure if the items been recived in the warehoue yet. This is reason why i send a whole load back one of most unreliable company i cames across never ever ever i will spend a peny in that company. … Read Full Review

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★★★★★

“excellent service”

Written on: 25/10/2016 by stephanie69 (1 review written)

Very pleased with purchase and service cant comment on other reviews but I received a good service… Read Full Review

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★☆☆☆☆

“awful customer service and packaging”

Written on: 01/10/2016

When I ordered this shower enclosure item i was told it would be a pallet delivery. However the shower enclosure was delivered in a secure cardboard box (which was more than adequate protection) but attached to a pallet and a huge wooden a-frame construction around it. The delivery driver informed me that they only deliver to the curb and leave the pallet, wooden A-frame and all plastic wrapping with us. The entire parcel wouldn't fit in my property which abuts the road and hence I now have… Read Full Review

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★☆☆☆☆

“Disconnected Customer Service”

Written on: 07/09/2016 by aravind_svu (1 review written)

I have ordered for a total order of over £1K and one of these items delivered was in a packaging that was opened with seal broken and even the inner items have had their packages torn. I have sent those pictures to Victorian Plumbing over e-mail and asked for a replacement ASAP as i had installer scheduled to start 5 days later. 1) They completely ignored my request for moving this replacement faster 2) Delivery was curb-side and their choice of delivery service is poor. The delivery person… Read Full Review

Luddite Girl's Response to aravind_svu's Review

Written on: 24/09/2016

Just contact your local trading standards at the Council. You should get action from VP when you tell them you've involved trading standards.

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★☆☆☆☆

“Do NOT buy from this company.”

Written on: 14/08/2016 by Hillme391 (1 review written)

Faulty shower unit was never replaced despite numerous promises. They hoped I would eventually 'go away' but I issued a county court claim and won my case for the cost of the unit plus all expenses - finished up costing them twice the value of the unit!… Read Full Review

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