Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★☆☆☆☆
1.4 / 5
218
11% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Victorian Plumbing www.victorianplumbing.co.uk - Ask a question now

Media Gallery for Victorian Plumbing www.victorianplumbing.co.uk

Victorian Plumbing www.victorianplumbing.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Very poor service”

Written on: 30/11/2016 by bpJones431 (1 review written)

orders 2 bathrooms.products delivered faulty and broken.Chase up calls for replacement were dealt with very badly.Finally had to cancel the order Very very bad service.please do not go near… Read Full Review

Report this review
★☆☆☆☆

“Disgraceful, offered free delivery over 500 but...”

Written on: 29/11/2016 by Rothzf253 (1 review written)

Disgraceful, offered free delivery over £500 then charged me £125, despite me living in Mainland UK, with 4 day delivery. Ordered 20 11 16, and on the 23rd they told me it would be 4 days, I have this in writing . This should be 4 days, so the 27th, but allowing for 4 working days this is the 29th. i have taken today off for the delivery, and the plumber is coming tonight and tomorrow to fit. VP now tell me its 01 or 02 December delivery. Disgraceful antics, poor customer serivce, not helpful… Read Full Review

Report this review
★☆☆☆☆

“Awful ”

Written on: 26/11/2016 by Julianaj1961 (1 review written)

A mistake by VP lead to my order being split in to two deliveries (about a month apart). I needed to return an item as it arrived damaged but they refused because the original order date was over 30 days prior! Very unsatisfactory… Read Full Review

Report this review
★☆☆☆☆

“Awful If I could give 0/million I would ”

Written on: 23/11/2016 by Jerryj158 (1 review written)

Worst company service ever, Ordered next day delivery booked off work and got a plumber in for the day after and got no call nothing... so rang them up to see what was happening and they apparently had a stock error. Followed up a week later( they hadn't told me what was happening) to see what was happening and apparently wasn't going to be available for 2 months. No offer of free delivery nothing, Plumber is now unavailable and unhappy because we have cost him money! Worst customer service… Read Full Review

Report this review
★☆☆☆☆

“NOT RELIABLE AT ALL CAN'T BE TRUSTED.”

Written on: 03/11/2016 by Mattinglyng175 (1 review written)

I orderd over £400 worth of bath items. Recived delivery late with wrong sizes. For example 1500mm bathtab with 1700 bathtab front panel. Return pick up date missed too. After returning of 8 days i haven't recived refunt yet contacted customer services guess what they not sure if the items been recived in the warehoue yet. This is reason why i send a whole load back one of most unreliable company i cames across never ever ever i will spend a peny in that company. … Read Full Review

Report this review
★★★★★

“excellent service”

Written on: 25/10/2016 by stephanie69 (1 review written)

Very pleased with purchase and service cant comment on other reviews but I received a good service… Read Full Review

Report this review
★☆☆☆☆

“awful customer service and packaging”

Written on: 01/10/2016

When I ordered this shower enclosure item i was told it would be a pallet delivery. However the shower enclosure was delivered in a secure cardboard box (which was more than adequate protection) but attached to a pallet and a huge wooden a-frame construction around it. The delivery driver informed me that they only deliver to the curb and leave the pallet, wooden A-frame and all plastic wrapping with us. The entire parcel wouldn't fit in my property which abuts the road and hence I now have… Read Full Review

Report this review
★☆☆☆☆

“Disconnected Customer Service”

Written on: 07/09/2016 by aravind_svu (1 review written)

I have ordered for a total order of over £1K and one of these items delivered was in a packaging that was opened with seal broken and even the inner items have had their packages torn. I have sent those pictures to Victorian Plumbing over e-mail and asked for a replacement ASAP as i had installer scheduled to start 5 days later. 1) They completely ignored my request for moving this replacement faster 2) Delivery was curb-side and their choice of delivery service is poor. The delivery person… Read Full Review

Luddite Girl's Response to aravind_svu's Review

Written on: 24/09/2016

Just contact your local trading standards at the Council. You should get action from VP when you tell them you've involved trading standards.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Do NOT buy from this company.”

Written on: 14/08/2016 by Hillme391 (1 review written)

Faulty shower unit was never replaced despite numerous promises. They hoped I would eventually 'go away' but I issued a county court claim and won my case for the cost of the unit plus all expenses - finished up costing them twice the value of the unit!… Read Full Review

Report this review
★☆☆☆☆

“Damaged good and difficulty returning goods”

Written on: 09/08/2016 by lianne_123 (1 review written)

Help Team It is outlined in our terms and conditions we don't have a collection service. We use third party courier so unfortunately we do not collect. I apologise for the inconvenience caused … Read Full Review

Report this review
★★★☆☆

“Shower Tray and Glass Screen ”

Written on: 09/08/2016 by Hayley169 (1 review written)

Ordered a shower tray and screen a month before work commenced, couldn't check owing to the size of the shower tray. On unpacking shower tray ready for installation, shower tray had a crack running through it. Very disappointed, smashed it up and had to buy a new one from elsewhere. Admittedly our fault for not checking but it is not always possible… Read Full Review

Report this review
★☆☆☆☆

“Dreadful”

Written on: 07/08/2016 by Gleason117 (1 review written)

Ordered bathroom suite. Nothing but problems with installing it. Design is dreadful. No access to cistern once installed, faulty valve meant water did not cut out when cistern filled, so bought another one valve (rather than be without a toilet) and so did not have a flooded bathroom. Many other problems also. Now been told we have invalidated our warranty and there is nothing wrong with their products. Would never buy from them again… Read Full Review

Report this review
★☆☆☆☆

“Dreadful”

Written on: 04/08/2016 by Jeannieandbris (2 reviews written)

Ordered bathroom suite. Nothing but problems with installing it. Design is dreadful. No access to cistern once installed, faulty valve meant water did not cut out when cistern filled, so bought another one valve (rather than be without a toilet) and so did not have a flooded bathroom. Many other problems also. Now been told we have invalidated our warranty and there is nothing wrong with their products. Would never buy from them again. Appalling customer service… Read Full Review

Report this review
★☆☆☆☆

“Damaged Goods and Poor Customer After Care”

Written on: 21/07/2016 by vyVega434 (1 review written)

I bought a bathroom suite and the bath was damaged. I could not inspect it as I had no room in my small flat to unpack it not could I lift the bath to inspect it. Victorian Plumbing have been slow, unhelpful and are blaming me for not inspecting it on delivery. Their customer after care is a disgrace and the time to respond is shockingly slow! I would NEVER recommend anyone use them and will never buy from them again. The goods are poorly packed, badly shipped and I had to pay £50 just to have… Read Full Review

Report this review
★☆☆☆☆

“Poor quality, damaged goods, so many problems”

Written on: 07/07/2016 by 1950Cochran (1 review written)

We ordered over £2000's worth of sanitary ware, shower tray, screens, bath, panel, toilets, etc., for our bathroom & for our en suite. The shower screen (Sommer P-Shaped Shower Bath 1700mm (Inc. Sliding Screen + Acrylic Front Panel) on our 'P' shaped bath doesn't close fully & according to this company isn't supposed to! So basically, it's sticking out over the bath, impeding ones access to actually get in the bath. They commented that its shown this way on their web site, which is true but… Read Full Review

Report this review
★☆☆☆☆

“Shocking customer service”

Written on: 29/06/2016 by Bostonm334 (1 review written)

I purchased a bath panel and toilet seat from Victorian plumbing. Their website states the items will be delivered on a pallet and that the customer is responsible for getting rid of the pallet, however when the parcel arrived it came in an enormous wooden structure which was taller and wider than my front door (totally unnecessary for the items being delivered). The contraption will not fit in a car and therefore to get rid of it I will have to higher a van. Their website is totally… Read Full Review

Report this review
★★☆☆☆

“Good job they sell toilets, as their customer service...”

Written on: 21/06/2016 by Justicem487 (1 review written)

While Victorian Plumbing offer reasonable prices there processes in dealing with customer issues are inadequate and shocking! I order a small RH cloakroom basin, I paid for next working day delivery and had a minor delay due to a Bank holiday. Fine this can't be helped, however low and behold I open the package the package to find the wrong basin. A LH version in a RH labelled box! I naturally checked this wasn't my fault looking at there website to check reference numbers. It wasn't my… Read Full Review

Report this review
★★★★☆

“would have given 5”

Written on: 16/06/2016 by Vance128 (1 review written)

The bathroom toilet and sink and cabinets arrived prompt and in good order and i love them ,did find out that I should have ordered the toilet bracket that fits it to the floor seperatly would prefer them to charge a little extra on the toilet and make it part of the fittings so this doesn't happen to someone else . I would only use them again for a very large order as was going to order bath panels to match cabinets but the delivery to the Highlands of Scotland ended up costing more than… Read Full Review

Report this review
★☆☆☆☆

“Despicable company with appalling customer service”

Written on: 06/06/2016

ordered a bathroom suite on the 29th of March and now more than 2 months later (6th June) still have not had delivered all the pieces of the suite. Firstly putting together the order for delivery took more than 3 weeks when 5 days were quoted. Secondly emails to work out where on earth the goods were weren't answered for more than 14 days, appalling customer service. Thirdly despite letting them know about accessability difficulties (a country lane) they still sent the goods on a huge lorry… Read Full Review

Report this review
★☆☆☆☆

“Terrible service ”

Written on: 31/05/2016 by 86Malloy (1 review written)

Was initially sent a faulty bath. Replacement item arrived 6 days later and I was told by the delivery man that he wasn't allowed to bring it up into my house or take away the enormous pallet despite having paid extra for this. Then had to ask a neighbour to help me carry the bath tub up the stairs into my house. The pallet is now in the street taking up the whole pavement because it will not fit through my gate. Contacted Victorian Plumbing to which I received no apology and was told there was… Read Full Review

Report this review
overview