Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.7 / 5
111
17% of users recommend this
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Latest Reviews

★☆☆☆☆

“AVOID THIS COMPANY AT ALL COSTS”

Written on: 14/04/2015 by Miller495 (1 review written)

Avoid this company at ALL costs! The worst customer service I have ever seen from any company. Promise dates of items in stock and provide no accountability, no communication etc etc. They promote that items are in stock or coming in stock just to get the customer to purchase and take your money! Customer service department are only interested in getting through the large volume of people calling to complain and are not interested in dealing with your enquiry! This company have taken my… Read Full Review

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★☆☆☆☆

“BUYER BEWARE! BUYERS BE VERY AWARE!!!”

Written on: 13/04/2015 by Jaylahq271 (1 review written)

Ordered Blanco Close Coupled Modern Toilet on 31/01/15, eventually arrrived on 13/02/15 in beat up non original packaging.After the toilet had been in use for a few days water began seeping through the 2 securing places in bottom of pan. A manufacturing fault allows water to get into the pan body on every flush, slowly filling the base of the pan. Contacting Victorian Plumbing I spoke with a guy who was completely negative & obstructfull & offered no assistance whatsoever.It seems that… Read Full Review

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★☆☆☆☆

“Victorian service in need of an update”

Written on: 08/04/2015

Ordered vanity unit with basin included and paid for overnight delivery. The wrong basin was sent for vanity unit. Two weeks later still waiting for them to deliver the right basin. The company they use to deliver (UPS) is just as bad as you can't get through to them on the phone. Waited inside for days when we could have been outside. Please avoid like the plague… Read Full Review

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★☆☆☆☆

“Worst after sale ever, damaged items not replaced”

Written on: 31/03/2015 by CharityBreen297 (1 review written)

They refused to change damaged items that I received because I checked it few days later not within 48 hours. They won't accept responsibility for their poor corriers. I believe this is the way they get red of returned damaged items, they send it to another customer and hope he will not open immediately. I have never seen any other company dealing in such a bad way with their customers, I would never recommend them to any one… Read Full Review

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★☆☆☆☆

“Broken goods, ignored complaint, then computer says no”

Written on: 25/03/2015 by mslade (1 review written)

Toilet and Cistern both broken when delivered. Both packages were poorly packed and looked like they'd been kicked around the depot. They were sent to my office and didn't have a chance to taken them home for a few weeks. When I got them home they were both broken so I complained. 9 days later I'd heard nothing so complained again. Another 9 days later still heard nothing so chased again. Another 6 days later I phoned and was told:- "You've got to report any problems within 48 hours of… Read Full Review

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★☆☆☆☆

“dreadfull after sales service”

Written on: 19/03/2015 by apbapbapb (1 review written)

Dreadful after sales service. Caution with there terms and conditions. You will need to pay for any returned items delivery and wait 10 working days for them to confirm. It takes usually 20 minutes for them to answer your call and once they have, they just want to get you off the line. The staff won't try to actively help or get back to you, they just want to finish the call. They do all they can to avoid any liability and expence making life difficult and forcing you to run around whilst they… Read Full Review

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★☆☆☆☆

“Please, Do yourself a favour " DON'T ORDER ANYTHING "”

Written on: 13/03/2015 by Leeloach (1 review written)

If you want anything for your bathroom..... Please don't order from this company. I ordered a free standing bath back in early February. Web site shows IN STOCK 2/7 days .... In March yes March my bath was delivered,. My bath was damaged and the wrong legs sent. After ringing, sending emails and photos I was told that a new bath would be sent out in 2/5 working days. The five are up so I've rang them only to be told that both bath & legs are out of stock until the 27th of May.....What a joke… Read Full Review

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★☆☆☆☆

“Appalling service”

Written on: 09/03/2015 by cw888 (3 reviews written)

Do not order from this company. They take your money immediately but fail to deliver as promised. Their tracking service is useless - obviously all about sales but NO service. I a, very doubtful that I will ever receive my order. I will be notifying the Office of Fair Trading - this company needs to be stopped… Read Full Review

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★☆☆☆☆

“Abysmal Customer Service”

Written on: 06/03/2015 by Kidd81 (1 review written)

Chose this company as had made a previous purchase two or three years ago which went without a hitch. However, this time! Ordered a Melbourne Ceramic WC Pan and Cistern on 7/2/15. When it arrived WC was broken. Notified company by telephone 12/2/15 who asked for photographs and said replacement would be sent as soon as photographs assessed and would also refund carriage charges.Sent photos on 14/2/15 by email. Allocated an automated Customer Service Ticket. Nothing happened. Contacted again via… Read Full Review

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★☆☆☆☆

“Shocking terrible company ”

Written on: 02/03/2015 by Danaircon1982 (1 review written)

Cannot believe this company I specifically paid for chosen date delivery after waiting in all day was told they didn't process the order Then I was told the order will be with me the following Tuesday so took the day off And surprise suprise it never turned up After being on hold of an hour I was told it wasn't procseesd again They arranged next day delivery and it did turn up I was promised by  the manager that she would refund ME the money I paid for delivery and she would try and… Read Full Review

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★☆☆☆☆

“Delayed delivery service”

Written on: 27/02/2015 by LesleyP72 (1 review written)

Ordered my bathroom suite on 11 Feb, still hadnt heard anything by the 17th feb despite the website saying 7 day delivery. Contacted the company who advised that they were extremely busy in the warehouse because they had a sale on (i ordered my goods before their sale started). They said at this point that they were dealing with orders from the 4th Feb, but i stomped my feet and they advised that they would deliver my goods on Tues 24th Feb but with a 1 man delivery not the 2 man delivery that… Read Full Review

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★☆☆☆☆

“Very poor deliveries”

Written on: 27/02/2015 by ShaniyaEdmondson16 (1 review written)

Ordered a sink on 4th Feb 2015. Deliveries on website stated 7 days. After 2 weeks Victoria Plumbing informed me that they were overloaded with orders and were sending out deliveries for orders placed on 4th Feb. Contacted them again after three weeks. I was informed that they were sending out orders placed on 3rd Feb!!!,and that my order might sent next week. This is totally unacceptable. Avoid this compasny if you are hoping for deliveries in under a month… Read Full Review

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★☆☆☆☆

“Shop Elsewhere”

Written on: 25/02/2015 by Jane1609 (1 review written)

It wasn't until my card details had been processed did the website indicate the goods I had ordered were actually out of stock, trying to phone this company and speak to customer services is a nightmare unless you have hours to spare whilst they keep you on hold. Sending an email doesn't fill you with confidence either as the standard reply is they are very busy and expect to resond within 3-5 days ! Finally received the ordered item although it was broken, it was swiftly replaced although… Read Full Review

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★☆☆☆☆

“AVOID, AVOID , AVOID ”

Written on: 24/02/2015 by ucGallagher156 (1 review written)

I ordered some sample tiles with a view confirm colours etc,with a view to buy enough to do a bathroom.I waited 3 weeks,sent reminders, but after 4 weeks nothing had arrived. I realised that they are a total waste of time so placed the entire order elsewhere which was delivered safely in 5 days.(walls and floors)… Read Full Review

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★☆☆☆☆

“Poor delivery”

Written on: 24/02/2015 by choralcook (1 review written)

I ordered a bathroom suite on 29th January 2015. It is now te 23rd February and they still haven't delivered it. This despite three telephone calls… Read Full Review

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★☆☆☆☆

“BEWARE - DO NOT USE”

Written on: 21/02/2015 by Watson83 (1 review written)

I ordered a cloakroom suite with this company which was delivered in the specified time. Unfortunately upon trying to fit we discovered they had sent the incorrect toilet size (being far too big) - I notified Victoria Plumbing who requested I sent pics of the toilet and box !!!! I was told that a replacement would not be sent out until the incorrect item had been collected - not great when you have plumbers booked and the error was theirs not mine!! After 3 phone calls and being put on hold… Read Full Review

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★☆☆☆☆

“Possibly THE worse company I have, ever dealt with”

Written on: 19/02/2015 by 428McDermott (1 review written)

On 10/02/2015 I ordered a number of items for my bathroom refit that is currently ongoing . ALL were shown in stock and the website showed an expected delivery date of 13/02/2015. Nothing arrived and so several days after that date I began trying to contact Victorian Plumbing via email and telephone. Their email system kept telling me that they had been receiving a greater than expected number of messages (I am not surprised as they are happy to take your money but not to provide your goods!)… Read Full Review

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★☆☆☆☆

“Don't Order from this company”

Written on: 18/02/2015 by shellyback (1 review written)

Ordered an in stock tap. Delivery time stated 5-7 days. Has not arrived 2 weeks later. Tried phoning - 27 people waiting in the queue. Tried email but auto response reply states that they are busy and will try and get back to me in 3-5 days. Very poor service! … Read Full Review

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★☆☆☆☆

“VERY POOR RETURNS POLICY”

Written on: 14/02/2015 by TrevinO'Donnell (1 review written)

I suppose you get what you pay for, there cheap, but there's a reason for it, customer services are terrible, good luck if you need to return anything. Took me three months to get a refund. Automated lines repeatedly kicks you off… Read Full Review

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★☆☆☆☆

“Appealing in every way”

Written on: 14/02/2015 by Clay345 (1 review written)

Told 2 to 5 days - but way past that and they say that they have no idea when. Their systems are a joke, and their email co tact is not working. When you call they are clueless and say that it can take 24hour to respond as that is their process… Read Full Review

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