Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★☆☆☆☆
1.4 / 5
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Latest Reviews

★☆☆☆☆

“Damaged Goods and Poor Customer After Care”

Written on: 21/07/2016 by vyVega434 (1 review written)

I bought a bathroom suite and the bath was damaged. I could not inspect it as I had no room in my small flat to unpack it not could I lift the bath to inspect it. Victorian Plumbing have been slow, unhelpful and are blaming me for not inspecting it on delivery. Their customer after care is a disgrace and the time to respond is shockingly slow! I would NEVER recommend anyone use them and will never buy from them again. The goods are poorly packed, badly shipped and I had to pay £50 just to have… Read Full Review

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★☆☆☆☆

“Poor quality, damaged goods, so many problems”

Written on: 07/07/2016 by 1950Cochran (1 review written)

We ordered over £2000's worth of sanitary ware, shower tray, screens, bath, panel, toilets, etc., for our bathroom & for our en suite. The shower screen (Sommer P-Shaped Shower Bath 1700mm (Inc. Sliding Screen + Acrylic Front Panel) on our 'P' shaped bath doesn't close fully & according to this company isn't supposed to! So basically, it's sticking out over the bath, impeding ones access to actually get in the bath. They commented that its shown this way on their web site, which is true but… Read Full Review

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★☆☆☆☆

“Shocking customer service”

Written on: 29/06/2016 by Bostonm334 (1 review written)

I purchased a bath panel and toilet seat from Victorian plumbing. Their website states the items will be delivered on a pallet and that the customer is responsible for getting rid of the pallet, however when the parcel arrived it came in an enormous wooden structure which was taller and wider than my front door (totally unnecessary for the items being delivered). The contraption will not fit in a car and therefore to get rid of it I will have to higher a van. Their website is totally… Read Full Review

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★★☆☆☆

“Good job they sell toilets, as their customer service...”

Written on: 21/06/2016 by Justicem487 (1 review written)

While Victorian Plumbing offer reasonable prices there processes in dealing with customer issues are inadequate and shocking! I order a small RH cloakroom basin, I paid for next working day delivery and had a minor delay due to a Bank holiday. Fine this can't be helped, however low and behold I open the package the package to find the wrong basin. A LH version in a RH labelled box! I naturally checked this wasn't my fault looking at there website to check reference numbers. It wasn't my… Read Full Review

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★★★★☆

“would have given 5”

Written on: 16/06/2016 by Vance128 (1 review written)

The bathroom toilet and sink and cabinets arrived prompt and in good order and i love them ,did find out that I should have ordered the toilet bracket that fits it to the floor seperatly would prefer them to charge a little extra on the toilet and make it part of the fittings so this doesn't happen to someone else . I would only use them again for a very large order as was going to order bath panels to match cabinets but the delivery to the Highlands of Scotland ended up costing more than… Read Full Review

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★☆☆☆☆

“Despicable company with appalling customer service”

Written on: 06/06/2016

ordered a bathroom suite on the 29th of March and now more than 2 months later (6th June) still have not had delivered all the pieces of the suite. Firstly putting together the order for delivery took more than 3 weeks when 5 days were quoted. Secondly emails to work out where on earth the goods were weren't answered for more than 14 days, appalling customer service. Thirdly despite letting them know about accessability difficulties (a country lane) they still sent the goods on a huge lorry… Read Full Review

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★☆☆☆☆

“Terrible service ”

Written on: 31/05/2016 by 86Malloy (1 review written)

Was initially sent a faulty bath. Replacement item arrived 6 days later and I was told by the delivery man that he wasn't allowed to bring it up into my house or take away the enormous pallet despite having paid extra for this. Then had to ask a neighbour to help me carry the bath tub up the stairs into my house. The pallet is now in the street taking up the whole pavement because it will not fit through my gate. Contacted Victorian Plumbing to which I received no apology and was told there was… Read Full Review

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★☆☆☆☆

“Poor service and delivery”

Written on: 31/05/2016 by AndrewNav (1 review written)

Ordered 1 Bathroom suite and 2 toilet suites, we paid extra for quick delivery only to find that the taps for the bathroom were missing, took several calls and over a week for new ones to be delivered, fitted one of the toilets and it leaked, rang for a replacement which took nearly 2 weeks, new one was delivered by courier and more fool us never checked it as it seemed pretty well packed only to find when plumber took it out of the box the pan was cracked, gave up in the end and bought a cheap… Read Full Review

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★★★★★

“excellent customer service”

Written on: 30/05/2016

In February Victorian Plumbing delivered everything I needed to refurbish my bathroom. Before I had chance to have the work done I had a stroke. It was the middle of May before I was able to contact them again to ask if they would let me change the bath and relevant fittings for a shower cubicle. Without hesitation I was told that as long as the items were still in their packaging they would give me a full refund on the returned items enabling me to buy the shower cubicle I now need. True to… Read Full Review

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★☆☆☆☆

“Abysmal”

Written on: 22/05/2016 by Kian190 (1 review written)

A total nightmare. The shower I bought didn't work properly due to a faulty valve. That was replaced and then the handle didn't fit properly. Despite promises to replace that nothing was done. Emails were acknowledged but not dealt with. Phone calls took over 30 minutes to be answered and then the promised return call never materialised. I wasted hours on this. Eventually I sent it back. The courier firm did not arrive on the day that had been agreed but did on a day I'd already said no one… Read Full Review

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★☆☆☆☆

“Appalling company”

Written on: 21/05/2016 by LaurenCarver (1 review written)

Sent a toilet pan that didn't match the cistern. Then supplied a much cheaper model and are refusing to refund the difference. Over a 3 week pantomime to date with 3 days time wasted waiting for collection and delivery. I have had to open a PayPal dispute. They may look cheap but that comes at a price. Avoid at all costs!… Read Full Review

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★☆☆☆☆

“NEVER AGAIN EVER EVER”

Written on: 12/05/2016 by Davis341 (1 review written)

having waited for 2 weeks with no notification that our order had been delayed due to 1 part of the 18 items not being in stock. 4 calls later and finally it arrives...everything looking good until the shower gets fitted....trouble shooter tells my plumber that its a faulty thermostat, called in and we had to send photos of said thermostat back to Victorian plumbing before they will entertain a replacement....3-5 days for a REPLY.....disgusted, we have had no shower now for over a week and now… Read Full Review

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★☆☆☆☆

“Customer service is terrible, avoids at all costs.”

Written on: 08/05/2016 by NylahFernandez (1 review written)

We were renovating our flat. We bought a sink from Victorian plumbing. The first order arrived on time, but it was the wrong sink and didn't match our order. No problem right? But with Victorian plumbing this is a huge problem. They won't dispatch the correct item until they collect and inspect the first item. This process took two weeks! "No exceptions" they told us on the phone. Never mind the fact that our builders are waiting and their mistake is impacting our schedule: not even an apology… Read Full Review

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★☆☆☆☆

“avoid avoid avoid”

Written on: 08/05/2016 by Sofia491 (1 review written)

Their prices are competitive but beware! -If you have a problem with your order or a faulty item, it is impossible to get resolved. -Their customer service is horrendous. -They treat customers with utter contempt. -They are fully aware that they are providing a dreadful service, but do not care. -They will pass you around and tell you whatever it takes to get you off the line. -They say they will call you back, but never do… Read Full Review

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★☆☆☆☆

“Very very problematic, unhelpful and unprofessional”

Written on: 05/05/2016 by MrCargill (1 review written)

Ordered full bathroom first week in February and after many problems we didn't receive the full order until April, if we had known or done a bit of research first then we wouldn't have went near Victorian Plumbing in the first place. I have never experienced anything like that with any other business in my whole life and would hope never to encounter anything like it in the future. The things my wife and I had to listen too for three months were rediculous, over £2000 was spent and yet we had… Read Full Review

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★☆☆☆☆

“Customer service failure, dont buy from them”

Written on: 03/05/2016 by Jscudder (1 review written)

After placing an order i rec'd an email to say they have my order. Thats the point where good service and all contact stopped. After a couple of weeks i phoned to find out when my delivery would be. They had no idea until dispatched to a courier. My delivery came about a week later... one fitting kit missing. I emailed the same day because you MUST report within 48 hours. One month later im still waiting to complete my order because they lie, dont read emails before replying, make excuses and… Read Full Review

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★☆☆☆☆

“Nightmare of a company to deal with”

Written on: 29/04/2016 by dawson55 (1 review written)

I placed an order with this company in January on the 6th logged into my order the following day and was pleased to see it said my order worth over £1000 would be dispatched on the 11th and i would be contacted before by courier to arrange receipt. Heard nothing by the Friday so rang company to be told effectively this date meant nothing its just something the computer generates. Then told would be with me by 14th. Rang again on 13th to be then told they were running behind. At this stage i… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 27/04/2016

ordered a bathroom suite witch turned up on a pallet to the clients house. The courier got her to sign before the contents where checked as he was in a hurry. when i checked the following day the toilet unit was missing. i have phoned and emailed everyday and no one has had the courtesy to reply witch set bells ringing so had a look on there foram site and was shocked to see so meny bad revues. this is the first and last thim i use this company and would recommend YOU DONT be warned… Read Full Review

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★☆☆☆☆

“NEVER AGAIN”

Written on: 27/04/2016

ordered a bathroom suite witch turned up on a pallet to the clients house. The courier got her to sign before the contents where checked as he was in a hurry. when i checked the following day the toilet unit was missing. i have phoned and emailed everyday and no one has had the courtesy to reply witch set bells ringing so had a look on there foram site and was shocked to see so meny bad revues. this is the first and last thim i use this company and would recommend YOU DONT be warned… Read Full Review

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★☆☆☆☆

“Non-existent customer service/return policy”

Written on: 27/04/2016 by 287Calhoun (1 review written)

I ordered a few items from them September 2015. One of the basins was too big for my closet toilet so I asked if it could be exchanged for a smaller one. I was told that they don't do pick ups so I arranged a return myself and ordered a 2nd one straight away. To this day (over 6 months!)I have not been refunded for the returned basin. I'm not sure what their customer service team gets paid for but my emails have not been answered and when called they virtually know nothing. I'd very much like… Read Full Review

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