Victorian Plumbing Reviews - www.victorianplumbing.co.uk

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Latest Reviews

★☆☆☆☆

“Delivery that never was!!!”

Written on: 05/02/2016 by amethyst_1 (1 review written)

I was angry now I'm bloody fuming!!! at Victorian Plumbing I ordered a full bathroom suite. Lovely found want I wanted it all came to a lot of money (£974). It arrived only to be told by the delivery man that it could not off load it from his van!!! yes that is right he could not remove it from his VAN!! and I would have to remove it all and take it into my house on my own!! So with my annoyance slowly turning into rage, I climbed into the back of the van and started removing, taps x2, shower… Read Full Review

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★☆☆☆☆

“Worst plumbing supplier ever encounted!”

Written on: 02/02/2016

Ordered a number of items from this company as it was local and I am refurbishing three bathrooms in a house I have just moved in to. Had nothing but problems with them, they said they would deliver within 7days which they didn't. I had to chase them for the items that were all in stock, I asked if I could pick them up as my plumber was waiting for come and fit them. Their phone lines are constantly busy (I know why now!)and when you eventually get through to someone they lie to you saying they… Read Full Review

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★☆☆☆☆

“Totally Rubbish ”

Written on: 31/01/2016 by Emmajayne1999 (1 review written)

Bough a shower enclosure and before doing so I rang to get info on the product which turned out to be wrong and then parts were missing in which I was told would be 2 -5 days which turned into weeks and when all arrived an shad builders injured yet again to finish shower was not as operator said changeable so no good. Then told send back and be given a full refund plus cost for me to send back. Only after sending back at a cost of 122 did they tell me no they didn't do refunds on return cost… Read Full Review

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★☆☆☆☆

“Totally Rubbish ”

Written on: 31/01/2016 by Emmajayne1999 (1 review written)

Bough a shower enclosure and before doing so I rang to get info on the product which turned out to be wrong and then parts were missing in which I was told would be 2 -5 days which turned into weeks and when all arrived an shad builders injured yet again to finish shower was not as operator said changeable so no good. Then told send back and be given a full refund plus cost for me to send back. Only after sending back at a cost of 122 did they tell me no they didn't do refunds on return cost… Read Full Review

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★☆☆☆☆

“bath front panel code o322”

Written on: 26/01/2016 by faceache11 (1 review written)

Ordered a front bath panel with 3 cut out design panels.Item supplied had only 2 but larger.V.Plumbing hid behind their t & c in that small changes to design may not be seen on website picture or description.Like what you get but lump it if you don't.It's pot luck that what you order is what you get… Read Full Review

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★☆☆☆☆

“Never use Victorian plumbing”

Written on: 25/01/2016 by ctMalone291 (1 review written)

Where to start!!!!! From ordering to wrong parts. I placed my order which was over £1500 only to have to chase it weeks later, it was delivered a couple of days later. I then had to return something, which meant personally taking it back. Guess what I had to chase my money, it took a month to go into my account. When finally my bathroom fitters came they notice the toilets where the same ( I had ordered two one more expensive) only to be told my the manager that it was the same make, I… Read Full Review

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★☆☆☆☆

“Terrible service”

Written on: 25/01/2016

Terrible service. We are property developers and have never received such poor service. Our advice is to buy from elsewhere… Read Full Review

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★☆☆☆☆

“Appauling service”

Written on: 25/01/2016

Late delivery of toilet, setting our contractors behind, costing us more money. Expensive toilet, packaging dreadful- cracked in 4 places. Completely unusable, will not replace- we did not read small print was the answer. 400 pounds gone, alot of money. Not leaving it though will take this further… Read Full Review

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★☆☆☆☆

“DO NOT ORDER”

Written on: 20/01/2016

Terrible from start to finish. First delivery was a total joke. Was sent an email to say oder dispatched, 2 weeks later still no sign. Checked order status every day and every day status was in process. Eventually after a number of phone calls I was given delivery company number to call them myself. The company who were based in Edinburgh had my order, but told me because I had not contacted the to arrange delivery my order was in the process of being returned to victorian plumbing. This was… Read Full Review

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★☆☆☆☆

“Worst customer service ever encountered!”

Written on: 18/01/2016 by Jazminv436 (1 review written)

Unbelievably incompetent and poor customer service. After spending over £1200 with this company the order turned up missing two components of the bathroom. This is back in early December. Now, in mid January, they have STILL not resolved this despite 6 calls to their customer service line, involving a minimum hold time of 45 times, plus a further 6 or more emails - most of which went unanswered. They finally arranged the dispatch of parts last week and turned up - firstly a cistern arrived… Read Full Review

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★☆☆☆☆

“Truly awful customer "service"”

Written on: 15/01/2016 by TitusDominguez (1 review written)

The customer service is a disgrace - the sign of a good honest business is how they deal with a problem. Say no more!! These people do nothing to put problems right, even after many many long phone calls and emails. No-one even replies until you nag several times. Then they just waffle and still do absolutely nothing! We have wasted so much time trying to get some help. There was a part missing from our delivery and after 5 weeks we are STILL waiting for it to be delivered. We can't use the… Read Full Review

Debbiewn's Comment

Written on: 18/01/2016

Couldn't agree more! I've been going through a similar pain level trying to obtain two missing parts from my order (one is a toilet flush pipe, so not that important hey?!) They are so incompetent they've now sent me a new cistern. Still awaiting the correct part and having to store cistern box to boot. They are an appalling company. By far the worst I've ever dealt with...

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★☆☆☆☆

“Shoddy company”

Written on: 02/01/2016 by Debbie1959 (3 reviews written)

Wish I had read the reviews here before letting go of my hard earned cash. Total disaster from start to finish - go elsewhere. Customer services are the worst I have ever encountered that is if you are lucky enough to be less than 35 in the telephone queue (at least an hours wait). If you send an email they say 3-5 working days and I have now been waiting 14! perhaps I was just unlucky but don't think so given all the other reviews below, yet another review site gives them high scores (maybe… Read Full Review

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★☆☆☆☆

“Awful service”

Written on: 19/12/2015 by 421Dickson (1 review written)

Ordered tiles on 24th October 2015 and they still haven't been delivered. After an email saying they were available for collection at their showroom, I arrived to find they are actually out of stock. I then received another email saying they would be in stock on December 8th. It's now the 17th and I have heard nothing. I would never reccomend them. Prices are good, service is awful… Read Full Review

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★☆☆☆☆

“TERRIBLE CUSTOMER SERVICE”

Written on: 15/12/2015 by Batemantp1945 (1 review written)

I placed an order with VP for a basin mixer tap on the 25th November and paid extra for next day delivery, I received all the appropriate confirmations on-line what could possibly go wrong! The courier duly delivered the parcel the next day on the 26th, and thats when thinks started to go downhill, the delivered goods bore no resemblence to a basin tap, and so I tried telephoning VP to inform them that THEY HAD MADE AN ERROR with my order, having gone through the usual choice selection/button… Read Full Review

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★☆☆☆☆

“OK if things go right....”

Written on: 11/12/2015 by Philo123456 (1 review written)

Fairly decent prices if things go right...however! This is a big HOWEVER....If you have anything to return this is when the nightmare begins. Customer support is virtually non existent. You have to email as there is no return note details with your order, and you get a reply in 5 days if you are lucky. Ask another question? Then be prepared to wait ANOTHER 5 days. I ordered products on 11/11/15 and it's now the 10/12/15 and still no refund as customer support have yet to answer my latest email… Read Full Review

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★☆☆☆☆

“dreadful customer service”

Written on: 03/12/2015 by wobsie (1 review written)

They delivered the wrong items, took a week to pick them up, I waited a week for my refund . NOTHING. When I phoned FOR THE 4TH TIME nobody seemed to know anything and they've told me that it will take up to 5 days to get my money back . Strangely it only took minutes to take my money in the first place. The time it takes to respond to emails is appalling. I'm getting replacement stuff from the builders merchant, its a bit more expensive but a whole lot less problematic .I will never use… Read Full Review

Philo123456's Response to wobsie's Review

Written on: 11/12/2015

Agree with this comment 100%

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★☆☆☆☆

“"Delivery" is an utter joke”

Written on: 01/12/2015 by Elisecas (1 review written)

I paid £40 for delivery so I could chose the day I'd be home. So far, so good. They didn't text an arrival slot, so I had to wait in all day. When the one toilet arrived it was on a pallet in several boxes. The pallet, funnily enough, did not fit through my garden gate, The driver was under instructions directly from Victorian Plumbing that he must not open the pallet. Thus the choice was to leave it on the pavement or reject the whole order. If I'd not had a friend round at the… Read Full Review

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★☆☆☆☆

“please don't buy”

Written on: 29/11/2015 by paul0056 (1 review written)

i'm a plumber/bathroom fitter by trade and the last place you should buy from are online company's especially this one,firstly all their products are just cheap Chinese knockoffs/copy's of the real thing,you are guaranteed to have problems with their stuff and if you don't your plumber certainly will right from delivery to installation if you can get it installed,and if you are unlucky enough to get it installed i can guarantee that you will be calling your plumber back within months to try and… Read Full Review

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★☆☆☆☆

“Doh! Should have read the reviews first.”

Written on: 28/11/2015 by DeborahKehoe327 (1 review written)

Order a tap, easy I thought. The incorrect item arrived, so I E-mailed them straight away. Had to take the standard photo to show the error like everybody else. Two weeks in, I have just been told that as they only were informed on a Tuesday and the girl left work at 5, though I E-mailed her at 4.15, I will now have to wait until Moday to receive the correct item. I'm not holding my breath that it will ever come. Avoid this company at all costs. Their Customer Service does not exist and how… Read Full Review

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★☆☆☆☆

“Delivery and Customer Service Levels”

Written on: 25/11/2015 by Anonymous-Bath (1 review written)

I purchased a bathroom suite (£500 plus) delivery was made on a pallet. My partner was on her own when the delivery was made, the driver informed she had 15 mins to ensure all of the items were there, none of the items had labels. The driver told he could not help as he was not insured but warned was a daily issue with there deliveries from many customers. Calls and emails were made however no reply for weeks however when "named and shamed" on social media I finally had a reply. They… Read Full Review

Amethyst_1's Response to Anonymous-Bath's Review

Written on: 05/02/2016

I had the same delivery issue however the drive refused to remove the pallet from the van!! So I had to climb onto the back of the van and remove the items myself. Lone woman and full bathroom suite!!!! It has made me very angry not helped by there patronizing email replies

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