Victorian Plumbing Reviews - www.victorianplumbing.co.uk

★★☆☆☆
1.6 / 5
132
14% of users recommend this
  • Quality of service

  • Layout of shop

  • Value For Money

? Ask our helpful community of experts about this product or company
Victorian Plumbing www.victorianplumbing.co.uk - Ask a question now

Media Gallery for Victorian Plumbing www.victorianplumbing.co.uk

Victorian Plumbing www.victorianplumbing.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Been one problem after another from the beginning”

Written on: 27/08/2015 by Jaycea171 (1 review written)

We ordered tiles - 2 types from Victorian Plumbing through my builder. However, unlike the efficient, very good and professional service from a competitor with similar name where we bought all the other bathroom stuff (they didn't have the tiles we wanted), we just had one problem after another. First the delivery got postponed 3 times. Then because we already lost time and wanted to start asap we had to change the delivery type from 2 men delivery to next day delivery (which I can't… Read Full Review

Report this review
★☆☆☆☆

“Awful Service -Don't Order”

Written on: 27/08/2015 by Adkinsme374 (1 review written)

Ordered Shower, specified that it would be with us a couple of weeks ago, didn't arrive. when i spent over an hour trying to get through to them, they just told me that they are under a lot of pressure at the moment as they have received a lot of orders this week (even though these were placed after my delivery date??) they said there was nothing they could do. After speaking with someone on chat, they said they could prioritise the order by speaking to the delivery team (Why couldn't the… Read Full Review

Report this review
★☆☆☆☆

“gobsmacked at delivery”

Written on: 25/08/2015 by sadshopper123 (1 review written)

I ordered a disabled high rise toilet on August 9th got confirmation e mail same day was quoted 2-7days, end of all communication no e mails no calls rang them said sale on 10days delivery now,the short version is on day 12 just happened to be in today and courier rang bell said I haven't had any call or e mail to say coming he said nothing on system to let you know, I was expecting the goods to be on pallet to secure goods paid £30.00 for the privilege he opened van door no pallet in site he… Read Full Review

Report this review
★☆☆☆☆

“rubbish Firm..... Dont buy from these”

Written on: 22/08/2015 by LeonardoBuckley (1 review written)

Not Happy at all, never ever again, the products are rubbish quality, my plumber refused to install the bathroom as he said I would be replacing it in 6 months time. Returns non existent, customer services even worse. NEVER again!!!… Read Full Review

Report this review
★☆☆☆☆

“Dont do what they say on the tin”

Written on: 20/08/2015

I have ordered twice from this company in the last month or so using standard delivery each time, which states 5-7 working days for delivery. On each occasion when tracking my order of goods that they say are "in stock" when ordered, all you get is "your order is being processed". I rang customer services on both occasions and have received the same reply each time "we have a backlog in the warehouse" but no help or attempt to get in touch with there warehouse to check as to when you will… Read Full Review

Report this review
★☆☆☆☆

“Very poor service”

Written on: 17/08/2015 by KylieBrewer (1 review written)

I placed an order with this company 8 days ago and have heard nothing from them since with regard to delivery dates. I've had no reply to emails either. I have a builder waiting to fit the bathroom, but have no idea when the items will arrive. Having now read other reviews, I'm wishing that I'd shopped with a more efficient company. How are they allowed to keep trading?… Read Full Review

Report this review
★☆☆☆☆

“Avoid at all costs, you may get more than you...”

Written on: 25/07/2015 by Emerytb80 (1 review written)

Your bathroom may look as horrible as mine if you install some of the unbranded ceramic rubbish marketed by this supplier. Every ceramic item that I received on my order was sub standard. The toilet was mismatched and the basin was warped - I hate looking at it. Buying on line is very problematic if you discover later when installing that you have bought second rate products. I will have to replace everything and buy from a local supplier – a lot of wasted work… Read Full Review

Report this review
★☆☆☆☆

“ZERO STAR COMPANY GIVE THIS ONE A WIDE BERTH”

Written on: 18/07/2015 by monty007 (14 reviews written)

Bought a kitchen tap to replace the one I bought on eBay, which was rubbish and only lasted a year. So thought I would buy from what I thought was a company selling quality Italian brands. Connected up the tap and water leaked from every part of the tap. Took it apart and tightened up all the unions. Put it back together and still water spilled from it. Took it apart again and this time I used white micro tape on all the screw threads which solved the issue. When contacting customer service… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE THESE ”

Written on: 16/07/2015 by ClareRuiz400 (1 review written)

Purchased a pallet with 5 items on, arrived last week fitter came 3 days later and bottom box with the vanity unit was completing smashed up, seems looking at it it has been dropped from as height....called Victorian Plumbing to be told as you didn't check all boxes and there contents within 24 hours they will not exchange it,..basically tough...surely we have consumer rights were we can get swap or money back....they just don't care the item is not fit for purpose so surely they should… Read Full Review

Report this review
★☆☆☆☆

“Do not buy from as it is impossible to get a refund !!!!”

Written on: 10/07/2015 by CCNM (1 review written)

We are doing a double storey side and back extension , which is doubling the size of our house . We have has to pick 3 bathroom suites , a new kitchen along with totally replacing everything in the house( stressful !!!!) we bought a cloakroom suite which after ordering we realise that it was unsuitable but could not cancel the order . When it finally arrived I left it in the boxes in a room which was empty so that I could deal with it when I had time , well !!! What a hassle to return it… Read Full Review

Report this review
★☆☆☆☆

“Poor after-sale attitude”

Written on: 09/07/2015 by ranmey (1 review written)

I have purchased 'Nova' Vanity Sink With Cabinet it is a small wall mounted cabinet with a matching basin which sits on top of the cabinet. 3 months after installation the cabinet Formica cover started peeling off the cabinet panels. I contacted Victorian Plumb only to receive an unhelpful answer and poor attitude. They claimed (after 'checking with their technical department') that this is water damage and thus a misuse of the unit by ourselves. They refused to replace the faulty unit. They… Read Full Review

Report this review
★☆☆☆☆

“Very poor after sales care!!! ”

Written on: 06/07/2015 by CarterChandler (1 review written)

Ordered a £900 shower unit and the tray is faulty. A week has past and Victorian Plumbing has still failed to anything about it. Left with builders hanging on waiting to progress with my extension as I can't get even get an answer from them as to what they will do next!!! Shocking service...... happy to take your money and run!!!!!… Read Full Review

Report this review
★☆☆☆☆

“Liars”

Written on: 21/06/2015 by Carterbg106 (1 review written)

Was told my package would arrive anytime from 8.00am so waited in all day, when it got to 6pm, I called them and the customer service rep first told me that on his system there was no evidence of any order arriving on that day at all and then when I pointed out I had an email from them informing me that my item would be delivered on the day I was calling he then said it would arrive before 8.00pm as UPS deliver until that time. No surprises that by 8 nothing had arrived and there was no answer… Read Full Review

Report this review
★☆☆☆☆

“DO NOT USE!”

Written on: 09/06/2015 by karenlynsey (2 reviews written)

I ordered a bathroom cabinet and realised I had made a mistake on sizing so tried to call company within minutes of placing the order to discuss this as it states on their website it is open until 9 pm. However, Customer Services is not open until this time and I could not get through to speak to anyone. I emailed to cancel this item within 12 minutes and as I got no response I emailed again to go ahead and decided to take a chance. However, it took 3 days to respond to my email to go ahead… Read Full Review

Report this review
★☆☆☆☆

“RUBBISH SERVICE NEVER USE THIS COMPANY”

Written on: 03/06/2015 by KELLYDAWKINS (1 review written)

THIS COMPANY IS RUBBISH THEY ARE COMPLETELY USELESS AND SHOULD BE REPORTED TO THE TRADING STANARD AGENCY BROUGHT A SHOWER ENCLOSURE AND WILL NOT EXCHANGE OR GIVE ME A REFUND AVIOD THIS COMPANY AT ALL COSTS !!!!! OR LOSE MONEY… Read Full Review

Report this review
★★☆☆☆

“terms and conditions”

Written on: 16/05/2015 by kevin7558 (1 review written)

i bought a toilet from this company upon opening the boxes 2 weeks later when all the rest of my bathroom arrived from another company i found the toilet cistern in bits i phoned the company and told them this and they said i should of opened the boxes within 48 hours of arrival i stated that i wanted to open all the packages at the same time and do one trip to the tip with the rubbish and also said if i opened the boxes within 48 hours or 4 weeks later it still would of been broken they agreed… Read Full Review

Report this review
★☆☆☆☆

“Dreadful customer service- avoid at all costs”

Written on: 13/05/2015 by Ehughes23 (1 review written)

My husband and I ordered a bathroom suite from Victorian Plumbing (toilet unit, bath,in bath shower, floating sink unit, towel rail, shower screen and storage unit). The order went through no problem, however we later found that the sink wasn't in stock, this was not made clear originally. My husband was told it would be in stock in 1-2 days so it was decided that the order could be split, awaiting the sink, when the sink did not arrive we called again, this time told that the sink had… Read Full Review

Report this review
★☆☆☆☆

“Disgraceful customer service, DO NOT BUY ANYTHING FROM...”

Written on: 11/05/2015 by JasonWhitmorePayne (1 review written)

Shocking customer service received when tried to return a sub-standard product! We genuinely purchased a toilet seat including child seat as the product claimed that it was UNIVERSAL, however when we tried to fit it we found that it was not universal and would not fit. We contacted their customer services who stated that if we had opened the packaging then we were not entitled to a refund or any form of compensation. They refused to put me through to a Manager and claimed that someone would… Read Full Review

Report this review
★☆☆☆☆

“Disgraceful Customer Services”

Written on: 08/05/2015 by Meadowp1987 (1 review written)

3 months later and I still have not had my delivery in full, constant lies from them. Avoid at all costs… Read Full Review

Report this review
★☆☆☆☆

“Avoid!!”

Written on: 07/05/2015 by Kirstylou78 (1 review written)

Just awful. We ordered a bathroom package, which when arrived everything was great apart from the bath being cracked. You arranged for a replacement to be sent out and the cracked one returned to yourselves. The replacement one arrived, again cracked. You then arranged for a 3rd replacement to be delivered next day delivery. This did not arrive due to the delivery company not realising that due to road works, they had to enter a different way. Baring in mind, the first two deliveries they… Read Full Review

Report this review
overview