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Raileasy.co.uk www.raileasy.co.uk Reviews

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★★★☆☆

2.8 / 5

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★☆☆☆☆

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“WIll NEVER use Raileasy again!!! Terrible!!!”

Written on: 11/01/2013 by totorro (1 review written)

This was my experience: I had my purse stolen on the Thursday before Christmas and this contained all my cards, including the one I had used to book my ticket from Paddington to Llanelli. On the Friday morning I called up Rail easy customer services (@£1 per min) to exaplain the situation. I was told the policy is not to offer refunds, but that I may be able to print one at the station. It was Christmas, I had o money and wanted to see my family so I borrowed the bus fare to Paddington... (read more)

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Dougm1918's Response to totorro's Review

Written on: 10/04/2013

Whilst I sympathise with reviewer, and would personally avoid "ticket agencies" they have to make their money somehow.

Always book direct with the train company, in this case First Great Western, they make their money from the ticket that they sell, not adding commission.

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★★★★★

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“One of best sites I've used.”

Written on: 08/09/2012

I had been putting off booking tickets to London because I couldn't face the trawling through prices,times and best deals etc. we also wanted to travel 1st class at least one way as it was a special birthday treat but wanted to do it on the cheap! I found Raileasy's site as easy - if not easier- to use as any of the major ones and found the prices better. I was able to specify all kinds of features for our seats, coach and so went ahead and booked. THEN I READ THE REVIEWS! Oh dear! As... (read more)

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★☆☆☆☆

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“Raileasy overcharge”

Written on: 10/08/2011

I bought 5 tickets from Raileasy and was overcharged by over £50 from what I could have paid at the rail station kiosk. they said they offer the same price as the rail company - they don't- I even offered to meet them at the rail station to show them they then said it was higher due to underground travel, - again not true - I sent them a link to show that the price included underground travel. IF you complain, email them, they charge £1 per minute on normal phone lines I recommend you... (read more)

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★★★★☆

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“I have been searching around for a good deal on train...”

Written on: 21/01/2011

I have been searching around for a good deal on train tickets for two of us to edinburgh and found raileasy.co.uk who seemed to have cheaper tickets available and for when we wanted to travel. booked and paid quickly and received all information via email so i just need to collect my tickets at the station. good company will use again. (read more)

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