Hirecars.co.uk www.hirecars.co.uk Reviews
Latest Reviews
★★★★☆
“Given a Free upgrade without asking.”
Written on: 20/05/2013
There was nothing I disliked or was unhappy about. In fact at the car rental I inquired about extra insurance ( USA ) but agent advised that it was not needed; already fully covered. My experience in the USA has always been they try and push extra insurance. Pched up in Atlanta and returned to Atlanta Airport with absolutely no problems. (read more)
★★★★☆
“Great value - great service!”
Written on: 14/05/2013
Easy to book, very low price, pick up was simple, vehicle was in good condition. (read more)
★★★★★
“Lisbon quick and easy”
Written on: 12/05/2013
On airport hire that proved you can get cheap efficient car hire that helps you enjoy your holiday rather than worry about transport. Fuel policy was full to full but it is always worth checking. Additional driver was included and there was no charge for early drop off on return. All in all a very good experience that I will use again and again. It would be reassuring if you could check the complete hire car details when booking car hire before you enter payment details for the first time... (read more)
★★★★★
“Great Service”
Written on: 11/05/2013
Really pleased with the unproblematic change of rental company when the car I had booked wasn't available. At no extra cost. (read more)
★★★★☆
“Santander Budget Car Hire”
Written on: 11/05/2013
everything was at it should be, the car was good, ready as required, service very good and friendly, no extra charges. (read more)
★★★★☆
“this worked for me”
Written on: 10/05/2013
Easy web site to use but I didnt like the fact that I did not know which supplier would be allocated until after I had paid. I did however receive the voucher within 60 minutes of booking and I did not recognise the allocated rental company. The web site appeared to promote major nrands and did not make it clear that the cheaper prices are with lesser branded rental companies. I checked on trip advisor for my voucher car provider and was very unhappy with the many negative comments I... (read more)
★★★★★
“easy way to visit Scotland”
Written on: 09/05/2013
As a foreigner, I felt at ease to drive with the small car I rented even if I was not accostumed to drive on the left side of the road. I had to fuel only once in 5 days. But the option to give the car with an empty tank is not something I would recommend as on the way back we are constanly afraid to run out of gasoline . Besides I had plenty of time to refill before returning to the station. (read more)
★★★★☆
“Hiper car rental Palma”
Written on: 09/05/2013 by spb1967
Hiper car rental driver was easy to find outside the airport, he issued everyone with a numbered ticket for use at the hirecar location. Takes roughly 10minutes per booking but there were three desks open at the time we arrived. Car was upgraded free of charge and they operate a full-full policy on petrol. Overall a good experience which I would use again (read more)
★★★★☆
“Simplicity itself”
Written on: 09/05/2013
Straight forward. I use English hire companies, including Hertz. I wish they worked in the same way as their european counterparts (read more)
★★★★☆
“Quick and easy”
Written on: 09/05/2013
Was really easy to book and competitive prices, easy no nonsense insurance deal. Easy transfer from airport to pick up car. Only downside was the location of the Thrifty site when trying to return car. Difficult to get to without a decent map. Have booked through site for other suppliers and the site and dollar deals are good (read more)
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Showing 1 - 10 of 292 Reviews
★★★★★
“Good product for the price!”
Written on: 08/05/2013
If you are doing price comparison this is the place to start. (read more)
★★★★★
“the hiring experience”
Written on: 06/05/2013 by adrianegginton (1 review written)
The website was easy to navigate. The car was impeccable and spot-on to drive and ready for me to pick up. On return, everything was made easy for me. The same well presented gentleman explained all I needed to know when I picked the car up, and was most helpful with advice when I retuned it. I was offered an upgrade to a more prestigious car, but without any pressure. I preferred to stick to the new astra, as I own the previous mmodel and was keen to compare with the new one, which has only... (read more)
★★★★★
“Ok, everything was good, good experience at the...”
Written on: 06/05/2013
Ok, everything was good, good experience at the airport and europecar desk. Car was in fresh condition. One extra was: blocking some money on my credit card in a case of late return or not full fuel tank. I can't say what was really cool or excellent or outstanding. Cause everything was okay, and, as I understand, that was good, that I can't say any negative about my experience with car rental. Oh no, one thing was not really disappointed me, but I wasn't really glad. In a booking there was... (read more)
★★★★☆
“good, I'm happy”
Written on: 05/05/2013
everything went ok, but i wasn't told about the deposit that was required or how much until i booked. it was then on the stuff you need to take but still nothing telling you the amount - so i had to call them. when getting the car i was told that the amount would be only held on my credit card and returned when car returned. when returning the car i asked when my deposit would be given back, i was told 10 working days - thats not holding against account thats taking it then refunding at... (read more)
★★★★☆
“Admittedly was dissapointed in the choice of car -...”
Written on: 30/04/2013
Admittedly was dissapointed in the choice of car - booked in the Ford Focus class and got a Skoda Citigo. It was quite a long way from the booking desk to the carpark and as there were only three of us I decided to accept the car although it was on the small side! Overall the car was in very good condition and fine on the motorways and in town etc but struggled up hills due to size of the engine - bonus was getting 55mpg through the whole 635km trip. Next time will be a little more... (read more)
★★★★☆
“good price”
Written on: 29/04/2013 by kokou1979
everything was as expected to be. good customer service (read more)
★★★★★
“Simple and reliable booking system”
Written on: 27/04/2013
It was a very simple process to book online. I was travelling the next morning (very early) and had lots of things to organise, so it made life that little bit easier having an easy site to navigate through. I had a little panic when after completing my booking it said that the documents would be issued within 72hrs. Fortunately they came through seconds later to my email address. At the car hire desk on my arrival, the Europecar desk had all the my information, only my passport, driving... (read more)
★★★★☆
“Consistently reliable”
Written on: 26/04/2013
Carrentals.co.uk has been good over the years - competitive pricing, well-known names and good service. One thing I dislike at the moment is the sales pitch by the rental companies to upgrade to diesel/bigger car etc - citing 'savings on fuel consumption' as the reason - this isn't usually the case, but it's easy money for them. (read more)
★★★★★
“Brilliant, cheap”
Written on: 24/04/2013
They were very cheap and the service was excellent. It was very easy to book and we got a great car at the end of the process. I was very impressed. The communication was clear concise and it was very well managed. (read more)
★☆☆☆☆
“Poor Car Rental”
Written on: 21/04/2013
The rental was with Firefly, part of Hertz? A dirty car with missing hub caps was shown to us, this we refused. Settled for a less dirty one with all hub caps. Hidden extras; full expensively charged fuel tank as an EXTRA! Had to agree to a charge if the car was returned dirty, the one we were given was dirty anyway. Poorly serviced car. We wont use this booking site again. (read more)
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Showing 11 - 20 of 292 Reviews
★☆☆☆☆
“Hidden! Extras and more.”
Written on: 20/04/2013 by Mmss
I ordered a car through this site as the price was reasonable and most of all it promised absolutely no hidden extras. It particularly focused on the insurance costs. As I hate the extra charges for fully comp, particularly when I am already insured, I went for this. Imagine my sick feeling when I found I was still liable for a huge excess unless I purchased their daily fee etc .... Well we all know how it goes. When will hire companies stop loading this extra charge onto us. If there is a... (read more)
Hirecars01's Response to Mmss's Review
Written on: 13/05/2013
Hello,
We are sorry to hear you were not happy with your rental experience. However, we would like to take this opportunity to point out that all information relating to fees payable locally on collection are clearly displayed within the terms and conditions, which you read agreed to when you completed your booking.
With regards to the Excess Insurance which you included with your booking, as you will have seen at the time of making your booking it states in the insurance T&Cs that it is standard practise for companies to ask you to leave a security deposit in the form of a credit card swipe when collecting your vehicle. This is to protect your excess on the insurance of the hire car (and any other items) they will need covered. The amount they ask you to leave is normally displayed either in the T&Cs before you make your booking and/or on the rental voucher.
When you purchase an excess insurance protection policy from a company other than the rental supplier, the supplier will insist on this deposit being left, as the policy covers you as the named driver and not their vehicle.
As you will know from reading the information provided with this policy at the time of booking, in the event of an accident you would have had to pay the rental company the excess amount when you dropped the car off and then claim that back from your insurance provider when you returned from your trip. The only way to avoid paying the excess desposit, is to purchase the local suppliers own excess insurance policy on collection of the vehicle.
As mentioned above, all information on what this excess policy was, what cover it provided and what you needed to do when collecting your vehicle was provided on the booking form at the time of booking under the excess insurance's own T&Cs and on the "what's this" link next to the policy.
We hope this clears up any confusion, however should you require any further assistance please do not hesitate to contact us directly using the contact us form on our website.
Kind regards,
Hirecars.co.uk
Reply to this comment
★★★☆☆
“Rental easy but beware who supplies the car!”
Written on: 20/04/2013
fabulous price , easy to book, and collection and delivery of car easy. the car itself was lovely. The problem was that hertz were the suppliers of the car, and when we arrived at the airport for collection, despite us having taken out the insurance offered by the website, Hertz would not let us have the car without taking out their own insurance, at a cost of 40 euros. They would not even look at the insurance we had taken out before we travelled! Fortunately we were able to get a refund... (read more)
★★★★★
“you proved our trust”
Written on: 19/04/2013 by magsat35
Efficient & Honest (no surprise charges, all options explained "clearly") at reception, took only minutes to complete the collection and same on return. So painless it was a pleasure. Honesty creates trust and you've excelled at that. Staff: excellent ambassadors for your company, competant & professional. Car: exactly as described and proved reassuringly reliable. (read more)
★★★★☆
“quality can come cheap”
Written on: 19/04/2013
Ford mustang convertible hired for three weeks, it was the second cheapest quote I had but the service at pick up and drop off was great. Also had a choice of cars. you might find that that a similar experience could cost you a lot more without companies like hirecars.co.uk (read more)
★★★★☆
“Hire cars were easy to use and the booking was made...”
Written on: 14/04/2013 by TanyaLeeParker
Hire cars were easy to use and the booking was made easily and with reminders from them about what paper work was needed etc. The price of their rental cars was fair and had no hidden costs at all. (read more)
★★★★☆
“The price was very competitive and the car supplied (a...”
Written on: 14/04/2013 by jimkon
The price was very competitive and the car supplied (a VW Jetta) was almost new. Booking, pick-up, drop etc. was painless. The only issue was the need to provide a $1500 reserve on a credit card to cover excess. Though not a problem in itself, it came as a surprise at the time of pick-up. (read more)
★★★★★
“It was so convenient to have the car right there at...”
Written on: 10/04/2013 by strutty57 (1 review written)
It was so convenient to have the car right there at Gatwick airport. No Messing around. Was in and out in just a few minutes. Previously had borrowed cars from friends and had to rely on pickups and drop offs at the airport. This hire care negated the need for all of this, For less than Fifteen pounds a day i will be doing this every time i come to the UK. (read more)
★★★★★
“Everything went just fine!”
Written on: 06/04/2013
I can recommed this site to everybody! (read more)
★★★★★
“Good sized car, small sized price”
Written on: 05/04/2013 by paddykop (1 review written)
I booked a car the size of a Ford Mondeo estate - booked through Hertz. When we arrived, car was upgraded to a VW Touran Diesel - Fairly comfortable and plenty of baggage space if you fold the rear seats. Very economical too, especially when on the motorway. I have a few criticisms - 1. no hertz representative examined the vehicle with me, nor did they show me the controls - when I was renting cars in the early 80s, we always demonstrated the features of the car and inspected it for damage... (read more)
★★★☆☆
“Ok...but..”
Written on: 05/04/2013
All was great, prices competitive, website initially clear and straigtforward... After deciding on the car, a popup offered insure for the just chosen rental...After looking at the popup offer, I accepted, and thought all was good... Moments later I received confirmation from the chosen Insurance co. and also from Hirecars...Only confusing thing was that Hirecars claimed that the confirmed hire was uninsured!!! Which it wasn't!! I tried to contact Hirecars customer service, but they had no... (read more)
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Showing 21 - 30 of 292 Reviews
★★★★☆
“Giving a good comparison”
Written on: 05/04/2013
I good website, which gives an accurate global picture saveing you both time and money when looking for a rental car. It was cheaper than the actual supplier when I checked directly. The only thing is that every time I use this site and arrive at a different car rental supplier they tell me that the insurance provided is not as good as the insurance provided by the website. I can not confirm this in reality, however it definitely is said to bring doubt at the last hour of your rental... (read more)
★★★★☆
“Great Car Hire”
Written on: 01/04/2013
Great price and service, though the offer of an 1 additional free driver on the website was then refuted by the company, 1 email later and it was sorted. Overall, great price and service. A3 was excellent also. Great staff in Inverness. (read more)
★★★★☆
“Decent service for a reasonable price”
Written on: 01/04/2013 by marzast (1 review written)
I rented a car for my trip in Jordan. The car was not the newest one, but I didn't expect nothing more. The staff was honest and there were no major problems. (read more)
★★★★★
“Everything went smoothly from beginning to end no...”
Written on: 29/03/2013
Booking was easy, pick up and dop up took very little time, no queus, friendly and helpful staff, car upgrade, clean new good quality and comfortable car. (read more)
★★★★☆
“Satisfied customer”
Written on: 28/03/2013 by chalkers
I got a good deal. The paperwork etc. was sent promptly and there were no problems with the hire. The only down side was that the actual hire car supplier did not detail how much the car seat for our son would cost (£9 a day as it turned out and more than the actual hire of the car!). Had I known in advance I would have taken my own seat on the plane. A good website to provide car hire - recommended. (read more)
★★★★☆
“Very Good.”
Written on: 27/03/2013
Really easy to book and cheaper than competitors. On arrival in Geneva collection, drop off and quality of card were second to none. Will definitely use again! (read more)
★★★★★
“All was ok with my rental in Verona airport. Quick...”
Written on: 26/03/2013
All was ok with my rental in Verona airport. Quick service on the car receiving and on return. Some flaws: the right close range headlight didn't work, the windscreen fluid tank was empty, there wasn't ice scraper in the car and the car was without a seat heater. It was a little bit annoying in the mountains with -10 deg. (read more)
★★★★☆
“Easy, peasy, go! But be prepared to receive lots of...”
Written on: 25/03/2013
All in all this was really easy and went smoothly. We even got a free upgrade from Sixt! It was really easy to book and I also immediately booked the excess cover - which seems to have escaped Hirecars' attention as in the days/weeks leading up to the car hire I got bombarded with emails telling me that I need to take out the excess cover ... but I already had done so! I also got lots of emails for other stuff. If it wasn't for the email bombardement that I am receiving since I first... (read more)
★★★★☆
“Easy and Competitive”
Written on: 24/03/2013
Have booked several times with Hirecars now and have usually found the lowest price. The rental is usually with a reputable big brand company, so service is what you would expect (ie sometimes good sometimes bad), but at least you get it at the best price. (read more)
★★★★★
“Great car hire”
Written on: 23/03/2013
Booking the car was very straightforward. The price was very competitive. When I got to my destination, I got an upgrade ! (read more)
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Showing 31 - 40 of 292 Reviews
★★★★★
“So simple”
Written on: 22/03/2013
Hiring a car couldn't have been any easier. I needed to change my booking which was done quickly and efficiently with a refund of the difference in cost. There was no waiting around at the airport with a person from the company there waiting to collect us. We were all sorted and on the road in our car within half a hour of us landing. Fantastic customer service, would use again. (read more)
★★★★★
“Easy and Best deal”
Written on: 19/03/2013 by Stoal
Easy search site to find the best deal. Clear explanation as to what the package included and did not include. Good value for money. Car was clean and of a good spec and fulfilled all the needs for the trip. Pick up and drop off was so straight forward and made the start and the end of my holiday smooth and a very positive experience. I am definitely vooking again for my next trip in 2 weeks time (read more)
★★★★★
“I would like to express gratitude for your business.”
Written on: 15/03/2013
Easy access to prices, good service, particularly at Sixt in Belfast N. Ireland, but overall the companies we have used have been very helpful, particularly after long flights from California.However fail to understand why prices get so loaded at Easter and Christmas. (read more)
★★★★☆
“nice new car, reasonable price, very easy pick up and...”
Written on: 14/03/2013
nice new car, reasonable price, very easy pick up and drop off with friendly staff. the only downsides were i thought that that the 1000 Rand extra for drop off at Johannesburg rather than Cape Town was excessive , and we weren t told of the exact excess amount before we had input our credit dcard details and already sent the application. besides that very happy with the service (read more)
★★★★★
“Great friendly service”
Written on: 13/03/2013
We just enjoyed a great car hire experience with Hirecars UK. Booking was simple, pick up went well. The car was clean and in great condition; a real pleasure to drive. Returning the vehicle was simple and straight forward. I would use this company again and would recommend it to anyone. (read more)
★★★★☆
“good but actual hire company suspect”
Written on: 13/03/2013
hirecars was easy and fine as a broker.I am not sure about Goldcar as a car hire company. Thy accidently on purpose signed boxes that were for check out at the time of check in and had something gone wrong it would have been difficult for me. Broker was good though (read more)
★★★★★
“I rented a car at Munich airport from Alamo rental...”
Written on: 12/03/2013
I rented a car at Munich airport from Alamo rental (bought at hirecars web site). Good price, good service, no complains. (read more)
★★★★★
“best car hire ever”
Written on: 12/03/2013
After booking the car on the site I was unsure of the insurance coverage situation but I received a custom reply to my email question quickly. Then I was pleased to immediately receive the booking confirmation from Hertz, a major car hire company with a handy airport location. Our vehicle proved to be an amazing car...a RIO with manual gearbox and diesel engine that seated five people, was easy to drive and delivered truly amazing fuel economy. The car had all the extras and was both... (read more)
★★★★★
“Easy, Economical & Great Service”
Written on: 01/03/2013
Best pricing in comparison to other rates No hidden costs Great Customer Service when we called to confirm or clarify anything Always able to reach a representative Car we were asigned was perfect Pick up and return was easy (read more)
★★★★☆
“Annoying tlsales person trying to sell additional...”
Written on: 01/03/2013
LOCAUTO has a web bad reputation I would say terrible however this time they act correctly as any other car hire company. Tell people they ask £ 1000 deposit/ that wasn't the case with us regards be careful with LOCAUTO DIFFICULT TO FIND THE DESK not at airport arrival ( VERONA) GOOD ENGLISH SPOKEN BY CLERK (read more)
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Showing 41 - 50 of 292 Reviews
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Hirecars01's Comment
Written on: 13/05/2013
Hello,
Thank you for your post.
We are sorry to hear you were not happy with the service you received and would like to apologise for any inconvenience this must have caused you.
However, we would like to take this opportunity to point out that all information regarding any fees payable locally and the fuel policy are always stated within the terms and conditions provided on the booking page, which all customers agree to when completing their booking. They are also clearly displayed on your booking voucher so that customers are aware of these before collection.
We are also sorry to hear the car did not meet your expectations. If you would like us to pass on your concerns to the local supplier, please feel free to contact us with your full name, booking reference number and email address used to secure your booking and we will be happy to pass on your comments.
Kind regards,
Hirecars