written by Yates148 on 23/01/2021
Very poor service don't trust. Not helpful and still waiting for the items.
written by leewilk00 on 23/04/2015
I ordered a component that was advertised as 'in stock' on the website, only to be contacted the day after and told that the part wasn't in stock, but they could supply another type in its place - no good to me. At this point they had already taken payment and I then had to go through the hassle of waiting for and checking that a refund had been issued. Somehow I didn't trust them to get that right either. An extremely amateur outfit that doesn't seem to mind wasting peoples valuable time. I've since noticed that some of the images on the website aren't actually of the products being advertised, so be careful.
written by diver-kev on 31/01/2014
Since buying my mountain bike in September it has been returned twice for repairs caused by defective parts/set up. On both occasions LL have been unhelpful and reluctant to fix the bike asking for me to pay for the repairs both times. The information given has been incorrect and misleading and since buying the bike they have told me that some of the parts are poor quality and will need to be replaced regularly. What sort of sales pitch is this? I have informed Specialized UK of the information given.
written by on 07/04/2013
After realising that I was not there to purchase any goods the sales assistant became extremely rude and obnoxious. I complained about his attitude to the shop manager who just laughed in my face. The shop was the Cheltenham branch of which I thought was reputable. Went to halfords in the end. So based on my experience if you want good service avoid this branch.
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