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Written on: 23/04/2015 by leewilk00 (1 review written)
I ordered a component that was advertised as 'in stock' on the website, only to be contacted the day after and told that the part wasn't in stock, but they could supply another type in its place - no good to me. At this point they had already taken payment and I then had to go through the hassle of waiting for and checking that a refund had been issued. Somehow I didn't trust them to get that right either. An extremely amateur outfit that doesn't seem to mind wasting peoples valuable time. I've… Read Full Review
Written on: 31/01/2014 by diver-kev (2 reviews written)
Since buying my mountain bike in September it has been returned twice for repairs caused by defective parts/set up. On both occasions LL have been unhelpful and reluctant to fix the bike asking for me to pay for the repairs both times. The information given has been incorrect and misleading and since buying the bike they have told me that some of the parts are poor quality and will need to be replaced regularly. What sort of sales pitch is this? I have informed Specialized UK of the information… Read Full Review
Written on: 02/12/2013 by Trebor1958 (1 review written)
I bought a Brompton on the Halfords Cycle to work scheme last year and finally took delivery of it in February. Halfords stated that I could only collect it from Leisure Lakes at Breaston which was fair enough. When I went to collect it, there were lots of people looking at bikes and chatting. Having travelled some distance, I introduced myself to the staff and asked if I could use the loo. I was told that customers had to walk to the local garage and ask to use the one there. I had just given… Read Full Review
Written on: 24/10/2013
Previously had a frustrating experience with Lakes in relation to a delayed order(albeit with a satisfactory outcome)that was down to poor communication and thought I might be wary of using them again. BUT I did use them again, boy, they really showed that they can deliver (literally). Found a pair of road shoes, £30 cheaper than anywhere else on-line, and none of this behind the attention grabbing "SALE" sign 'size 2 or 14 available only' nonsense - they had popular sizes including mine… Read Full Review
Written on: 23/07/2013
I applied for the cycle2work scheme. For that I had to check all the possibilities and decide what's the exact amount what I'd like to spend on my bike. When I had receive the balance and went to my local store (that's a different company) I was advised that the chosen bike is not available for months. They couldn't really help out with other options so I had to look for another Bike shop. Finally I ended up with the Leisure Lakes at Nottingham. (I had checked out everything on phone before I… Read Full Review
Written on: 10/06/2013
I have recently been to leisure lake bike store in mere brow and I have to say it was a real eye opener on how you should be treated found the member of staff who helped me to be very knowledgeable and help full would probably not go anywhere else seemed to always point me to things I might need not what was most expensive and also on purchasing soon new tyres went an fitted them for me and if you like bikes be careful the display of bikes was like being the best sweet shop in world … Read Full Review
Written on: 07/04/2013
After realising that I was not there to purchase any goods the sales assistant became extremely rude and obnoxious. I complained about his attitude to the shop manager who just laughed in my face. The shop was the Cheltenham branch of which I thought was reputable. Went to halfords in the end. So based on my experience if you want good service avoid this branch… Read Full Review
Written on: 20/01/2012
After having placed my order, I received a personal email to say that the gloves I ordered were on order with the suppliers and should be with me in 7-10 working days so I really can't fault their customer service; I actually received then about 3 days later… Read Full Review
Written on: 17/02/2011 by smellycat271 (1 review written)
Leisure Lakes have an easy to use website, and if you ever have any problems they have a mail order hotline which you can call for advice / check stock.
Just bought a new fizik saddle and, as always, the guys on the phones were very helpful and gave me all the advice I needed. Received my order very quickly after placing it online, and at a good price. Thanks very much Leisure Lakes!
… Read Full Review
Written on: 19/01/2011 by lesleyt (6 reviews written)
Found this web site when searching for Go Pro Helmet Hero HD Camera.
Delighted to find the camera which was superbly priced, but as I wanted it for a birthday present, I decided to call first to check stock and delivery. Spoke with Anna who confirmed they had the item and that it could be sent out the same day !
Placed my order online Monday afternoon (17 Jan 2011), and couldn't believe I missed the delivery the next day when I was out !
Anyway, just collected item from Royal Mail… Read Full Review
As rated by our community of reviewers
" Terrible " Read More
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Written by Evilzedna
" Non-existent customer service " Read More
" Good to have tartybikes! " Read More
Written by TheEinart
" Absolutely Fantastic, Very impressed " Read More