Curtains Made Simple Reviews - www.curtainsmadesimple.co.uk

★★★★★
4.7 / 5
95% of users recommend this
  • Value For Money

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Curtains Made Simple - www.curtainsmadesimple.co.uk
Curtains Made Simple - www.curtainsmadesimple.co.uk
Curtains Made Simple - www.curtainsmadesimple.co.uk
Curtains Made Simple - www.curtainsmadesimple.co.uk
Curtains Made Simple - www.curtainsmadesimple.co.uk

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Latest Reviews

★★★★★

“Well made curtains”

Written on: 13/09/2014 by Jamari22 (1 review written)

Nothing to fault, easy and clear ordering process, good quality curtains. Very satisfied customer. Thanks!… Read Full Review

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★★★★★

“Excellent service”

Written on: 06/09/2014 by vnMacMillan72 (1 review written)

Really clear online instructions and ordering process. Competitively priced, quick delivery and excellent quality… Read Full Review

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★★★★☆

“Lovely product and good communication”

Written on: 14/07/2014 by R Tate (5 reviews written)

After searching for a suitable fabric sample I came across Curtains made simple and was very impressed with their selection. Order was placed and unfortunately fabric was not in stock but I received communication notifying me of this and when it was back in stock a new dye was being used so they sent a new sample for approval before continuing with the order. Overall good communication although slightly longer process than I would have preferred and I am happy with the product. Please note… Read Full Review

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★★★★★

“I love my curtains!”

Written on: 03/07/2014 by piKeith212 (1 review written)

Thank you so much, I love my new curtains! They arrived quicker than expected, no problems at all and they are beautiful - have had compliments from everyone who has seen them!… Read Full Review

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★★★★★

“Great service, lovely product”

Written on: 23/05/2014 by ipSmith367 (1 review written)

Very helpful when ordering and delivered order quickly due to the curtains being for a new bedroom for my daughters birthday Lovely finished product which was easy to hang Would definitely highly recommend… Read Full Review

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★★★★★

“Over the Moon :)”

Written on: 23/05/2014

Trying to find the right curtains wasn't as easy as I originally thought. Until I came across Curtains Made Simple! Firstly, I loved the fabric catalogue, it meant I could browse at my leisure (with a cheeky glass of wine). Ordering samples was simple but making a shortlist proved a little difficult when you have such fantastic choices of fabric! When I finally got down to the final decision between 2 different fabrics I called the office to share my dilemma. 'Not a problem' I was told… Read Full Review

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★★★★★

“Excellent in every way!”

Written on: 17/05/2014

My fabric arrived promptly and I was very happy with the price. Its great that you offer such a good selection and I could buy my dream fabric when the local retailer [Ikea] had none left! Thank you, Ill be back for more!… Read Full Review

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★★★★★

“Beautiful choice of fabrics, excellent service.”

Written on: 10/05/2014

Very happy with this company. Beautiful selection of fabrics, will be returning to purchase others. Emails answered promptly and delivery very speedy. Did exactly what they said they would… Read Full Review

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★★★★★

“Over The Moon”

Written on: 26/04/2014

I am sooo pleased with my curtains. Service I cannot fault. More than helpful getting my curtains to me in record time as I requested. Professional finish and they look super. I will definitely recommend to friends and use again. No issues to report. Thank you… Read Full Review

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★★★★★

“excellent service”

Written on: 26/04/2014 by 358Hensley (1 review written)

I was very impressed with the service I received ..the curtains were with me in two weeks and they look fantastic....would definately use this service again..My cath kidston curtains look amazing much better quality than I expected ......brilliant. .THANKYOU… Read Full Review

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★★★★★

“Prompt well made curtains and cushions at good price!”

Written on: 10/04/2014

The website was easy to use and choose the curtains. I had the sayuri moleskin fabric made into double pinch pleat curtains with some contrasting cushions. The curtains were beautifully made with excellent pattern matching on the join and it was a tricky fabric! The cushions are perfect and I did not realise but it came with the pad too. Delivery was well within 4 weeks and arrived well packaged and remarkably uncrumpled. I am very pleased as this cost me much less than other retailers. Was a… Read Full Review

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★★★★★

“Silk curtain fabric”

Written on: 05/04/2014 by EmmyGoodman (1 review written)

I am absolutely delighted with the curtain fabric you sent me and so pleased that it was still available. Thank you for first of all sending the sample so quickly, and secondly sending me the length of fabric I wanted with no delay… Read Full Review

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★★★★★

“Very competitive!”

Written on: 03/04/2014 by Sazitude (1 review written)

I only purchased fabric but the price was very competitive compared with other suppliers on-line. Fast service, well packaged and I will definitely use you again… Read Full Review

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★★★★★

“Another brilliant curtain!!”

Written on: 24/03/2014 by sxHernandez1949 (1 review written)

Thank you for checking out my previous order and making another, it looks so much better with two!!… Read Full Review

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★★★★★

“Great”

Written on: 22/03/2014 by Hull1991 (1 review written)

Easy to use website, love that you include IKEA fabric, packaged and delivered carefully and safely… Read Full Review

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★★★★★

“Really pleased with my curtains”

Written on: 21/03/2014 by JanMacPherson (1 review written)

Nice quality, look great… Read Full Review

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★★★★★

“Thank you”

Written on: 20/03/2014 by Lpurdie (1 review written)

Mrs l purdie, the curtains were far better than expected, material and making up superb, top of curtains do rub on wall where eyelets are threaded threw but hopefully not a problem. I would look to you again when we have the downstairs need doing. It was easy to use your site and everything went according to plan and they only took 2 weeks before we got them. The thank you letter was a lovely touch and very appreciated. Whole experience was great from starting the order to accepting the… Read Full Review

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★☆☆☆☆

“Awful.”

Written on: 21/04/2013 by Triggerfish (1 review written)

I'm not sure the web-based measurement entry system is the most robust as the curtains I received were not what I was expecting based on my requirements. One of those was a complete error with 277cm-wide curtains delivered against a 77cm order. The other two sets of curtains were also not what I was expecting, though having discussed this with CMS it seems there's some ambiguity about what is right and wrong in terms of measurements - but you only find out what you're getting when they… Read Full Review

Curtainsmadesimplefeedback's Response to Triggerfish's Review

Written on: 02/07/2013

Shane,

We would like to thank you for your custom and your feedback. I am also sorry that you were unhappy with your order.

The first thing to say is that we take customer satisfaction seriously and where customers are dissatisfied we work with customers to resolve any issues they may have.

In this situation things got more problematic due to the issues we had trying to organise a courier to collect the curtains from you. This meant there was a delay getting your order returned to us in good time.

Once we received the goods back we made the necessary alterations and returned the curtains to you 2 days after we received them.

We have a step by step online ordering process plus a measuring guide which has been in use for the past 4 years. For the most part people have found it straightforward to follow.

Although we are an internet based business, we encourage customers to pick the phone up at anytime to discuss their order with us or any questions they may have.

Our Terms & Conditions are similar to all other online made to order soft-furnishing retailers. If there is a mistake (the customer’s or ours) we take the curtains back and rectify the issue. If we cannot supply the customer with what they ordered then we will refund their money. In fact we will happily cancel a customers order and give a 100% refund right up until the point we have cut the fabric or started the work. Thereafter we will give a partial refund depending on how much cost or work has been done .

As with any small business customer satisfaction is what sustains us and if we did not have happy customers we would not be in business.

Trusted Shops independently collect feedback from our customers and at the moment we are getting a score of 4.85 out of 5.

Best wishes,

Curtains Made Simple

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Triggerfish's reply to Curtainsmadesimplefeedback's Comment

Written on: 02/07/2013

Trusted Shops. Anonymous reviews, broken links and funnily enough never asked me what I thought. How reliable. I'd rather go with my own personal experience thank you which was a clear 0 out of 5.

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★★★★★

“Curtains made simple offer quality made curtains. ...”

Written on: 19/01/2011 by mrs c wright (2 reviews written)

Curtains made simple offer quality made curtains. They were extremely helpful and professional… Read Full Review

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