Gala Tent Ltd www.galatent.co.uk Reviews

★★★★★
4.8 / 5
161
96% of users recommend this
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Gala Tent Ltd www.galatent.co.uk

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Latest Reviews

★★★★★

“Excellent Quality and Value. Excellent customer service”

Written on: 21/09/2016 by RoadrunnerW12 (1 review written)

Ordered tent online. Gala dispatched correctly. Carrier bungled delivery. Gala customer service did an excellent job of sorting the problem. Thank you. The tent is a well built, well designed and robust item. It is modular so further sections can be added at a later date. The website explains this well and also gives a helpful listing of useful accessories. No complaints or niggles. A really good company to deal with. Nice one, Gala… Read Full Review

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★★★★★

“All in all great company ”

Written on: 21/08/2016 by ztFox141 (1 review written)

I purchased a gala shade pro 40 compact for my craft stall I was very happy with my purchase the fast and friendly advice I received helped me to choose just what I needed… Read Full Review

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★★★★★

“Impressive service from livechat”

Written on: 13/07/2016

I needed to order parts for my Gala tent. I was assisted by a lady from LiveChat. I was very impressed with the services I received from her. She was helpful, prompt and professional in her approach. Thank you for employing her, she makes your Gala Tent company very proud… Read Full Review

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★☆☆☆☆

“Faulty Gala Tent Pro 40 Compact Gazebo but no refund”

Written on: 12/05/2016 by johnrtaylor (1 review written)

I purchased a Gala Tent Pro 40 Compact on the 18th April 2016, It has been used twice and it has some very serious problems. One of the issues is the end caps in the trusses, one is incorrect and at least 3 others are damaged, this has caused rubbing damage on the canopy creating a hole. One of the metal feet has come off, improperly welded. The construction and strength of the frame is poor. Gala tent have collected the gazebo, but they say everything is my fault and refuse to issue a refund… Read Full Review

Galatents's Response to johnrtaylor's Review

Written on: 10/08/2016

Customer service response:
He reported issues with his goods so we collected the goods to inspect as we were concerned. The frame had been used for an event and had been damaged, despite this we wanted to help. We have offered him a free of charge repair which was refused, we also offered a replacement frame and canopy free of charge which was also refused. We offered to exchange this for a different frame and this was also refused. We have since arranged a full refund for him to resolve this. Keeping a high standard of customer service is very important to us and we believe we have done everything we can to help, but were faced with an unreasonable response to every option.

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Johnrtaylor's reply to Galatents's Comment

Written on: 11/08/2016

The goods were faulty but gala tent refused to accept it, good are meant to be used and still work afterwards. The only reason they were forced into a refund is because they were in breach of trading standards regulations with regard to mis-selling. Gala Tent seem to have a complete lack of consumer law. If you are in this situation with them go and see citizens advice. It took nearly 3 months to get a refund, awful and rude customer service who like to call there customers liars.

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Penren's Response to johnrtaylor's Review

Written on: 18/08/2016

Judging by gala tents response it seems to me they have done everything to resolve your issue It seems you may be one of those people who just loves to complain, and most probably complains about everything, I have been a customer of gala tent for many years and have been extremely happy with their products and service.

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Johnrtaylor's reply to Penren's Comment

Written on: 18/08/2016

I was a very happy customer of Gala Tent for 5 years. In that time I didn't have any issues. It was only on the last purchase that I had cause to complain, I tried to escalate my complaint to the MD, but received no response. He only responds when bad reviews are left!! If you believe I complain about everything, please find an other review where I have left a company a bad response. This is the first bad review I have left for a company. I even said they have given a refund, but it did take nearly 3 months.

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Johnrtaylor's reply to Penren's Comment

Written on: 18/08/2016

I was a very happy customer of Gala Tent for 5 years. In that time I didn't have any issues. It was only on the last purchase that I had cause to complain, I tried to escalate my complaint to the MD, but received no response. He only responds when bad reviews are left!! If you believe I complain about everything, please find an other review where I have left a company a bad response. This is the first bad review I have left for a company. I even said they have given a refund, but it did take nearly 3 months.

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★☆☆☆☆

“Poor service”

Written on: 04/03/2016 by JHubbucks (1 review written)

Living in Northern Ireland, part of the UK and twice now Gala Tent have refused to deliver to Belfast saying I must purchase from the Irish company & pay in Euros. Why would I want to pay in Euros when I live in the UK & secondly they advertise that they can deliver to N. Ireland. I think trading standards need to hear about incorrect advertising!… Read Full Review

Galatents's Response to JHubbucks's Review

Written on: 08/08/2016

Gala Tent do have a Irish distributor and its actually cheaper to buy from the warehouse as the shipping can be really exspensive for some of our marquees and heavy duty gazebos. Try getting a quote and if your not happy then come back to us.

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★★★★★

“Faulty side panel”

Written on: 08/01/2016 by Cassidyt134 (1 review written)

Fantastic company to deal with. No problems whatsoever. In fact our problem wasn't a problem after all. Dealt with quickly and professionally. Would not hesitate to recommend Gala to family and friends.5 star… Read Full Review

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★★★★★

“After sales”

Written on: 06/01/2016

We purchased a marquee in October and first tried it in December as we were having Xmas dinner in it, in developed a couple of leaks on Xmas eve morning and we were purchasing some bulbs for the patio heaters and mentioned it and they saved our Xmas, they gave us two new side bits and some spray to put on, we were very grateful, it saved the day, this happened at 11 am and they were closing at 12... It made our Xmas, it was warmer in the marquee and all 16 of had the best dinner ever, we… Read Full Review

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★★★★★

“Excellent Service”

Written on: 14/12/2015 by pfitzy (1 review written)

The service we received from your company was absolutely without fault, we have 16 members of family coming for early Christmas dinner on the 19th and we could not get our extra table and chairs which were stranded in the floods in the Lake district, I rang your company on Friday afternoon and ordered 6 Retro chairs and event table, on the 12th Dec.we had an email on the Saturday to say it was at the local depot, and the table and chairs were delivered Mon morning as promised. Well impressed… Read Full Review

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★★★★★

“excellent table, excellent service”

Written on: 30/11/2015

I ordered a six-foot fold-in-half table which was delivered the next day. It is exactly what I required for my attic craft room/spare bedroom. It is easy for even a five-footer like me to put up and take down, is very sturdy, folds away neatly behind the sofa bed when not required and is an excellent size for sewing, other craft activites and for wrapping Christmas presents. Gala Tents' service was prompt and efficient and an email enquiry about another matter was dealt with speedily - and… Read Full Review

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★★★★★

“the best ”

Written on: 25/11/2015 by ValerieHalsey443 (1 review written)

always very prompt excellent service and knowledge of the product is second to none.very helpful I have recommended their product to many other groups and organizations unreservedly… Read Full Review

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★★★★★

“Quality products back by quality service”

Written on: 23/11/2015 by Bungyg (1 review written)

I have had a galatent marquis for a number of years now. First purchased to house a pet-store at shows, now used for recreational purposes. The quality is excellent, not only from the materials used, but also the instructions, packing and of course the company itself. Their people are professional and always willing to help. I have been back to the company recently to purchase accessories and again, from ordering to delivery, no fuss. Prompt delivery too. I can honestly say, looking back… Read Full Review

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★★★★★

“Excellent overall service!”

Written on: 04/10/2015 by dcArmstrong431 (1 review written)

Excellent tent and service! Had it up for a week with no problems. Easy to put up and take down with instructions. One of the window panels did initially had a rip, spoke with customer services who sent a replacement and a spare the next day! Would deff recommend… Read Full Review

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★★★★★

“Wonderful Service.”

Written on: 02/10/2015 by 272Gillespie (1 review written)

I was delighted by the service that I have received from Gala Tent nothing was to much trouble from the member of staff that I spoke to on Monday she dealt with my problem in a manner that is very hard to come by these days her telephone response was impeccable and is a great asset to a company that cares about its customers and gives wonderful service… Read Full Review

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★★★★★

“Gazebo pro 4 m ”

Written on: 29/09/2015 by Wayne135624 (1 review written)

Fantastic product and customer service. Gazebo is great in high winds, 5 star product, you certainly get what you pay for. This is truly a great company to deal with!… Read Full Review

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★★★★★

“Brilliant”

Written on: 14/09/2015 by Paul..glidenhide (2 reviews written)

I've had a number of gazebo's in the past, put you certainly get what you pay for with Gala. Its by far the best one I have ever had in terms of....well....everything. Construction, materials, ease of use, durability. I love putting it up and have people ask where on earth did I get it from. Cheers Gala. PS I had my company name and logo " Glide'n'Hide." on one side of the Canopy !! and as a sliding wardrobe company its already paid for itself !… Read Full Review

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★★★★★

“Fantastic product, fantastic service and value for money”

Written on: 10/09/2015 by MikeConnelly87 (1 review written)

Having had several quotes from marquee companies I decided to have a look for a second hand marquee, assuming I could buy a second hand marquee for about the same as the hire charge. Gala Tent came up on the online search offering new marquees that were not that much more expensive than it would have cost to hire a marquee. I was at first a little dubious, new marquee with next day delivery - really? I read a few reviews and on that basis decided to give it a go. I ordered a 6x10m marquee with… Read Full Review

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★★★★★

“RBL Gazebo Septemebr 2015”

Written on: 09/09/2015

From setting foot in the showroom to finishing the purchase of a 3m by 4.5 m Gazebo the service we received was excellent. We needed to change colour 2 Months after Delivery date this was done with Minimal effort and no questions asked. All the Staff, Sales, Customer Service, Warehouse to mention but a few, were extremely professional, helpful and cheerful. Nothing seemed too much effort. We wish every company we come into contact with was as good as Gala Tents. Thank You for a great purchasing… Read Full Review

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★★★★★

“The best tent.”

Written on: 07/09/2015 by Rivera347 (1 review written)

Bought in 2007 our Gala tent has never let us down, still as good as the day we bought it albeit a little grubby. Worth every penny… Read Full Review

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★★★★★

“Nice and easy ”

Written on: 15/08/2015 by TerranceHurst (1 review written)

I found this site through a search engine . I am so glad I did ,was nice & easy to use .Found what I was looking for with the aid of the drop down menu .very user trendily ,I have added this to my web list of good sites to visit .i have passed the details to some of my friends ,who look for simalier things as myself… Read Full Review

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★★★★★

“excellent after sales support”

Written on: 05/08/2015 by Eastonb444 (1 review written)

I had a gazebo that was no longer available, but to their excellent customer support and commitment to assist their customers they managed to source 2 vital components for me, this meant i can now use my gazebo for another season- well done to all concerned… Read Full Review

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