Bicycle Hero Reviews - www.bicyclehero.com

★★★★☆
4.4 / 5
88.8% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Bicycle Hero - www.bicyclehero.com

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Latest Reviews

★★★★★

“Good product, delivered as described”

Written on: 19/09/2014 by Kirsten173 (1 review written)

As above, good product at a good price and as described. I had two parts of the order that I had to query as they were being shipped from different countries. The service team responded to my query immediately and confirmed all was ok… Read Full Review

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★★★★★

“Good service”

Written on: 18/09/2014 by Ersakus (1 review written)

Swift dispatch. No complaints really. Prices not bad either… Read Full Review

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★☆☆☆☆

“Slow slow slow”

Written on: 14/09/2014 by Dax450 (1 review written)

Paid for overnight shipping, had not shipped the product after 2 days. When I asked to cancel my order, I got a tracking number within a few minutes. Still, after one more day, the item had not shipped. I finally was about to get my order cancelled an my money refunded… Read Full Review

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★★★☆☆

“Giro Air Attack Bike Helmet”

Written on: 11/09/2014 by AidynFlood471 (1 review written)

ordering was fine but let down on the delivery which was advertised as 5-7 working days and actually arrived at 9… Read Full Review

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★☆☆☆☆

“Customer service leaves a lot to be desired!”

Written on: 27/08/2014 by Fras321 (1 review written)

Ordered a component and the delivery cost was 50% of the overall cost which seemed rediculous seeing how it said 5-8 working days, so on the 8th working I email the company saying how I hadn't received my order, they replied quickly to explain that the item was not in stock even though the website advertised lots in stock, they then told me it was going to be shipped within 24hours this would mean another 5-8 days for delivery which just wasn't soon enough so I asked to cancel this order but… Read Full Review

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★★★★★

“Fast, good service ”

Written on: 21/08/2014 by Syndrom (1 review written)

It was easy to order from the webpage, and I was kept in the loop of the whole process from ordering to shipping. Super easy and fast… Read Full Review

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★☆☆☆☆

“Took 20 to tell me the product wasn't in stock!!!!”

Written on: 17/08/2014 by thelankymanx2 (1 review written)

Very very poor customer service! Terrible Terrible Company I bought a spare part for my bike and some short. It took them 20 days to notify me that the shorts were not in stock. So when I was expecting the product to be delivered I instead found out that it hadn't even be sent yet. It them took them more than a month to refund the money and that was only after I had to chase them up about it. Very poor customer service that is deplorable. I am lucky that I didn't need the part urgently but… Read Full Review

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★★★★★

“Recieved in Good Time to th UK”

Written on: 16/08/2014 by Hansenmp405 (1 review written)

I have no problem using this company again, fast efficient and good pricing… Read Full Review

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★★★★★

“Very Good Service”

Written on: 14/08/2014 by MonicaWebber (1 review written)

I ordered some very good value KoolStop Salmon Brake Pads from this company and although they had to travel a long way, the service was very quick and efficient and items arrived intact. Would definitely use this company again… Read Full Review

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★★★★★

“cycling cap”

Written on: 13/08/2014 by MaraO'Reilly87 (1 review written)

Excellent service - speedy delivery, item as described. Many Thanks… Read Full Review

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★★★★☆

“Well Designed”

Written on: 08/08/2014 by TiaWiley153 (1 review written)

Well made and does what it says on the box. Would be handy if you sold a separate mount so I could swop between bikes. Delivery could have been faster. Otherwise very happy ;)… Read Full Review

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★★★★★

“nice gear”

Written on: 04/08/2014 by leed10 (1 review written)

i ordered some cycling shorts and top. seems good quality although only had one run out so far. ordered on 7th recieved on 23rd for basic delivery which was ok by me. i will consider ordering again in future. i would recommend to friends… Read Full Review

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★★★★★

“Good ideas”

Written on: 29/07/2014 by Marques281 (1 review written)

We needed bags that were strong and sturdy to put in our clothes when motor homing. Take up very little space and easy to use. These do the job very nicely!… Read Full Review

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★★★★★

“Good Customer Service”

Written on: 26/07/2014 by Franklin295 (1 review written)

Great customer service. My item was posted to Turkey where the local Turkish postal service decided to keep the item in there local office. I emailed customer support, there reply was quick and informative. Leading me to find my item as due to a language barrier I was having great difficulty. The shoes themselves are also amazing, great quality.I would recommend this seller to anyone… Read Full Review

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★★★★★

“Brooks Leather Saddle”

Written on: 16/07/2014 by Genesis1970 (1 review written)

I was slightly concerned about buying from an online seller so far away. However arrived as described and within time frame. Well packaged and I was well supported with any questions I had. Now the odd part how can something made in the UK be cheaper to send from Korea??? It just doesn't make sense. So not the most Eco friendly purchase but as price goes spot on. Would use again… Read Full Review

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★★★★★

“Superb all round service!”

Written on: 12/07/2014 by Taylorpp322 (1 review written)

I highly recommend Bicycle Hero, my parts arrived extremely quickly and well packaged. I have been searching for these Shimano shifters for some time and was chuffed to find them and have now got them, many thanks for your excellent service… Read Full Review

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★★★★★

“Good communication, quick delivery.”

Written on: 11/07/2014 by Victore216 (1 review written)

Just a big thank you for a great product at a great price. Delivery was quick and got to us when we needed it. Good communication of dispatch and order confirmation… Read Full Review

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★★★★★

“You are my hero...”

Written on: 05/07/2014

Great price and delivery time. You were the only shop I could find just what I needed… Read Full Review

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★☆☆☆☆

“Terrible cust. service and communication. Based in S.Korea”

Written on: 04/07/2014 by FelipePoole74 (1 review written)

ordered some cycling shoes online. Received an email a few days later saying there site did not reflect their inventory and I could order different color or size. No offer to make the situation "right". So I just order the shoes in a different color and figured that would be the last of my business they would see. After a week no email about being shipped and online account still said processing. Contacted them again saying if they were not going to fulfill my order. please just issue me a… Read Full Review

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★★★★★

“Superb”

Written on: 13/06/2014 by Jaden1952 (1 review written)

Great service guys , thank you very much… Read Full Review

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