Local Phone Reviews - www.localphone.com

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★★☆☆☆
1.9 / 5
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Latest Reviews

★☆☆☆☆

“unacceptably poor quality”

Written on: 11/06/2014 by eaurelia (1 review written)

I tried this service because of its super low prices on calls from swiss to german cell phone. It's a waste of money! There was a delay of `2s, the voice was breaking up and it was impossible to hold a conversation. I wasted 6EUR that I uploaded on my account… Read Full Review

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Yvesmpicard's Response to eaurelia's Review

Written on: 08/07/2014

Same here out in the Alps (Swiss/Italian or French) same MERDE = Loacalphone !!!!!

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★☆☆☆☆

“you don't even get what you pay for”

Written on: 01/06/2014 by StayAwayFromLocalphone.CON (1 review written)

I'd rate 0 star if it were available. Localphone is cheap; not just the rate, but also EVERY other way. I ran into series of technical problems. Localphone tech support gave me whole lot of runarounds; including reconfiguring firewall, extra access code, ..., NONE of which worked. After two weeks of back and forths, I was notified of account closure and balance refund. More than a week into the waiting, there was no trace of refund. I contacted Localphone rep again. Guess what?… Read Full Review

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Yvesmpicard's Response to StayAwayFromLocalphone.CON's Review

Written on: 08/07/2014

Exactly what happens to ME ...They seem to be able to CANCEL your account at will , as soon as you complain !!!!
Then I had an "obnoxious person , whom advise me that was the end , and find another operator ,,, What about my REFUND !!!!
There has to be a body in the UK who look after the consumers and redress , these "bunch of rubbish" namely Lacalphone !!!!
Please let us know ....
Thank you ..!!!!

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★★★★☆

“Cheap rates but below par call quality”

Written on: 30/04/2014

I have been a Localphone user for about 3 years now. Used it to call US, Canada, India & UK. In general, I would recommend it. Over the period of 3 years, I have noticed that they have decreased the call prices as their popularity soared and they had the power of volume to negotiate better termination contracts. But an adverse side effect of this is that the service is a little unreliable now. Congested routes, poor call quality are the norm now. Especially for India calling, the call quality… Read Full Review

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★☆☆☆☆

“Cannot rely on this service”

Written on: 27/03/2014 by Cannon72 (1 review written)

At first I thought this company was good, with cheap rates and plenty of facilities available. Now I have learned that you should not trust this company if you want a service that you can rely on. I purchased two “incoming numbers” from this company which were very useful, but then the company stopped connecting calls to these numbers. Then I couldn’t use my credit to make outgoing calls. Without warning it withheld service which was a real pain. But it still continued to take money for… Read Full Review

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★★★★☆

“not bad service after 1 month subsription”

Written on: 05/03/2014 by Avery258 (1 review written)

I was using the Localphone for 1 month, paid 2.57 for 250 minutes (Poland). Quality is OK, local number easy to set up. I had paid via paypal so have no idea if they use your credit card after termination :). Website is not exactly clear about many details, that's why I terminated subscription. I just couldn't find option to make another one off payment via paypal and I didn't want to give them my credit card number… Read Full Review

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★☆☆☆☆

“LocalPhone deduct charges for UN-Connected...”

Written on: 22/02/2014

Please , you do NOT need to be a SUPER Techie , to understand that a call lasting TWO SECONDS , can NOT be CONNECTED !!!!! 2014-02-19 21:03:07 Dialled YMP Yves iPHONE Huawei+61 448599386 0m 02s $0.075 Over the last 12 months I have been consistantly debited Numerous calls lasting 2 to 9 seconds ....Their Techiwe Cliff the Clown , claim the call was made ...then came back and allegedly the answering system was activated !!! I do NOT have an answering system , no Message Bank , NO call… Read Full Review

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Mpmiller's Comment

Written on: 24/02/2014

All voip providers I have seen charge you for dialled numbers, not for call duration. If the call goes unanswered you still have to pay.

It is the way with these cheap services and how they keep thier call costs low.

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Yvesmpicard's Comment

Written on: 25/02/2014

Ah OK ... Thanks for advice ..But SUCH an attitude from LocalPhone ..WHY did NOT they say so ..still refuting they are charging ....closed all my queries ..

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★☆☆☆☆

“Try Airetalk App --”

Written on: 22/01/2014

Localphone is indeed the worst ever, very bad customer support ( never exist! ), Call is drop 50% of the time. You can hear lots of statics in voice call. I recently switch to Airetalk ( iphone and Android App) , the rate is way cheaper than Localphone, and the quality is great. Support is good too. … Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

Agree ..Non Existant Customer services , Faults does NOT investigate OverCharging and Billing errors ...

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★★☆☆☆

“Tchnical help very poor”

Written on: 15/01/2014 by marvs (1 review written)

After about a year using Local Phone to call Europe thos I call I can no longer hear me. Multiple emails (NO telephone support!!) I give up and wil return to Pingo… Read Full Review

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Yvesmpicard's Response to marvs's Review

Written on: 22/02/2014

Agree NON Existant Customer services ...NO communication from LocalPhone ..continue to charge for NOT Connected calls ..from TWO to NINE seconds duration ..???? No response from their Faults dept either ..Disgracefull

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★☆☆☆☆

“Absolutely worst service”

Written on: 12/01/2014 by saikun (1 review written)

I would say that localphone is another name for absolutely worst service. I am expressing my personal feelings after repeatedly worst experience… Read Full Review

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Yvesmpicard's Response to saikun's Review

Written on: 22/02/2014

100% ..but where can you complain Officially ..????

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★★☆☆☆

“Calls made from Ireland Number... Do not connect.”

Written on: 29/10/2013

Topped up account to try service. It works in every way except, I make call to local access number. Receive a call back. Dial appropriate number followed by hash. Number never connects. Charged for number. In a number of emails 'Cliff' at support suggests a number of options. None of these work. Then I no longer receive replies to my emails. Why? I was professional in my dealings. Provided requested information. Seems like they were not interested in resolving problem. I've just sent off… Read Full Review

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Daibhid007's Comment

Written on: 29/10/2013

After reading previous 26 reviews I see Local-phone have had customer difficulties similar to my own. Logic would dictate that the company resolve these issues. I see that one reviewer suggested that if the company got one dollar from each subscriber this would bring in many thousands without providing service. Maybe this is the business model they operate on. Anyone know whether they are licensed by. Are they licensed in the UK? Who can you contact to discuss this matter further?

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Daibhid007's Comment

Written on: 29/10/2013

As you can see I am attempting to resolve my issues with Local Phone. I managed to see their contact number at the end of home page. Telephoned this. Recorded message say's as of ''July '' they no longer offer support on the telephone. However they offer online service from 8:00 AM to 10:00 PM Monday to Friday. This sounds great, however they do not answer your emails. Will keep on the trail. Some one said a company stands or falls based on recommendation of it past and existing customers. Wise up Local Phone.

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Daibhid007's Comment

Written on: 01/11/2013

Today received email from LocalPhone. Offering me a free months sub to DID phone number. This is appreciated. However I really am looking for Local access number. This is a start. Thank you. Response time is still relatively slow. Watch this space on resolution to my problem.

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Yvesmpicard's Comment

Written on: 21/02/2014

Daibhid007's Comment ..agree with you ..same happen to ME.
I call a number in France from Australia and around Asia ...charge even when calls are NOT connected ...
I email the character @ LocalPhone ..the guy contracdict himself every second sentence , very poor English , sentence do NOT make sense ..
Then a fool, claim she responded by email ...except never , ever receive email , then asked to send it back ... and well you know DEAD SILENCE ...

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Dinah50's Comment

Written on: 16/01/2014

I am having the same problems with Cliff

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Yvesmpicard's Comment

Written on: 24/02/2014

Hey Man ...You are doing WELL I have one ..she Closed all my ticket queries ...Refuse to answer ...Ticket CLOSE ...What kind of circus they run at LocalPhone ...?????

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★☆☆☆☆

“Never again!”

Written on: 23/08/2013

Starts charging as soon as you've dialled even if call does not connect… Read Full Review

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Yvesmpicard's Comment

Written on: 21/02/2014

They do NOT answer your emails ..and after THREE weeks of billing /debiting my account for calls (NOT CONNECTED) lasting Two to NINE seconds ...
their replies ..Issue has been dealt with . FINISH
Try by all means to avoid.

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Yvesmpicard's Comment

Written on: 22/02/2014

Same here ..but refuse to ammend Invoice/Bill ..

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★☆☆☆☆

“Joined via topcash back site still waiting for my cashback”

Written on: 31/07/2013

I joined via top cashback site 06/12 still waiting for my introductory £10 cash back and have had numerous problems, took ages to get it sorted… Read Full Review

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Yvesmpicard's Comment

Written on: 21/02/2014

Same here ..they offer some incidentals , but NEVER come thru with it ..

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Chanda's Comment

Written on: 24/02/2014

I dont know why topcashback recommends them?

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★☆☆☆☆

“Website terrible! Call clarity-terrible!”

Written on: 17/04/2013

Their website is down all the time. Whenever I log on to refill or other stuff.. there is something wrong with the processing.It takes awfully long time to process payments and the sound clarity is not good.I can hear my echo and it messes up the whole conversation,. Would definitely not recommend!… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 10/04/2013

LOCALPHONE-DO NOT USE THIS COMPANY. Been with this company for a couple of months now. Absolutely terrible. I sometimes have to call 20 times to get through using their so called local number. I can't hear a dialling tone even though the person I'm trying to call has their phone ringing. This is very frustrating as they keep getting up to answer and are met with a silent call when they lift the receiver. This has never happened to me with years of using Skype but all the time with Localphone… Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

Correct ..and they billed you for UN-CONNECTED calls , lasting 2 to 9 seconds ..but refuse to review or modify their billings ....NO Customer Services ...Disgracefull services and Company ..DO NOT USE !!!!

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★☆☆☆☆

“Avoid!”

Written on: 27/03/2013

Difficult to know whether localphone is a scam or is totally inefficient - it can work but usually it doesn't, and the help line doesn't reply. There are many other ways of making inexpensive calls, do avoid localphone… Read Full Review

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Daibhid007's Comment

Written on: 29/10/2013

Have you a help line number for Localphone?

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Yvesmpicard's Comment

Written on: 22/02/2014

No it would be helpfull ...SORRY ..!!!!!

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Yvesmpicard's Comment

Written on: 22/02/2014

they are also incompetent ..AVOID by all means.

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★☆☆☆☆

“Worst Service Ever”

Written on: 20/03/2013

I need to change my email address in the portal as my oild e-mail is no longer active. Tried so many times with old email, new email & current password. It is not getting updated in local phone system. I contacted support.. There started trouble.. No help what so ever. … Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

useless company , disgracefull

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★☆☆☆☆

“very back and pathetic service”

Written on: 16/02/2013

The service and facility rate all are very bad, expensive and pathetic. fucken up . The service and facility rate all are very bad, expensive and pathetic. fucken up . The service and facility rate all are very bad, expensive and pathetic. fucken up . The service and facility rate all are very bad, expensive and pathetic. fucken up . The service and facility rate all are very bad, expensive and pathetic. fucken up . The service and facility rate all are very bad, expensive and pathetic. fucken… Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

100 % aggree ....Ooooops no , NOT 100 ...but 200% Useless Cpy...

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Yvesmpicard's Comment

Written on: 24/02/2014

LocalPhone is a "PIT" ..do NOT dare to query their invoice ...you will receive :
Thank you for your email, as per my reply yesterday we are not seeing any technical issues with your calls. We have investigated this thoroughly with our carriers and the ticket for this has now been closed.


--
Best Wishes,

When asked her title within LocaslPit ..she replied "TICKET CLOSED"

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★☆☆☆☆

“It's a sham”

Written on: 26/01/2013

Deceiving rates. Their contact phone# is a sham. When you call, the number of minute for holding goes from 1 to 2 to 7 to 10...... Yes they go up! What a shame. Even if you send an email, nobody respond to you. So there is no way you can be credited for unsed but paid time. Just imagine a $1.00 from me and from you and from thousand of people that this company deceive? I rest my case. I would stay away!… Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

Yes it accumulate , quite NICELY ...Ripp Off Merchants , billing you/ deducting for calls , NOT connected ...

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★★☆☆☆

“Very unreliable”

Written on: 19/01/2013

The cheapest service I could find to call abroad, but also the most unreliable. Connection can be quite bad and recently my calls won't go through at all. They don't refund you for calls that are billed as having connected but didn't actually connect either. Customer service is laughable. They offer a very cheap service but unfortunately it shows… Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

Cheap and Nasty Services ...what services ..nO cUSTOMER , nO fAULTS AND Lies thru their teeths ...AVOID

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★☆☆☆☆

“grrrrrrr ....”

Written on: 08/01/2013

in searching for a substitute to call my family, i accidentally found this localphone with lots of promises, no hidden charges, good connection than skype etc...but all i can say this is all a lie...first, connection is not clear, second, you have to dial atleast 5 times before you connect and after 5-10 mins of talking cut off.. the most thing i hate, i bought a top up load and its almost off just dialling and not even talking.. never to recommend this site..never!… Read Full Review

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Yvesmpicard's Comment

Written on: 22/02/2014

Do NOT use LocalPhone ..sham and Ripp Off merchants , deducting for UN-connected calls ..do NOT credit discount or any offer they advertised ...Ripp OFF merchants

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