written by chrissyt1978 on 19/04/2013
The first "attempt" arrived and it was completely wrong size - and it had also been made by a trainee - the finishing touches were extremely poor. I couldn't even get the trousers on! Cutting a long story short, I had 2/3 fittings in Edinburgh, 1 in London, on two ocassions the agreed alterations were not made. Finally after time consuming and expensive visits to their studios (I live in Switzerland), and ten months later, the suit has finally arrived. It does look pretty good, but their business model is very flawed and very badly managed. A real shame as their idea is great.
written by on 07/03/2013
After almost 5months and lots of alterations I finally have a suit that has the sleeves the same length. The quality of the suit material is good but I'd expect that with a £650 suit. The initial appointment with [name removed] was excellent and he really made it seem like I was getting the bespoke element however this is where it ended. [name removed] left the company soon after and when the suit arrived there were a few issues with the fit but I expected a second fitting to sort it out. I didn't expect the sleeves to be different lengths or when the altered jacket returned, they had shortened the already short sleeve, let the back out on only one side and still hadn't rectified the personalised label that said 'hand tailored for no pleats?!'. Along with other issues unfortunately they had to remake the jacket and I was surprised that it came quickly, despite the suits being made in Nepal. I have a suit that fits but still the sleeves are still too long so I'm going to a local seamstress to have it sorted out as I have no faith in the inexperienced tailors they use. If you can't read measurements and instructions properly, you shouldn't really be employed as a tailor. I am disappointed with the whole affair and can't help thinking I should have just bought an off the peg suit for a third of the price as I can't see much difference. It may be partly down to my perception as the suit is ok, but the shine has been taken off it and I don't feel like it is the special wedding suit I was so looking forward to treating myself to. I won't be recommending the company as I don't think it offers the personal touch you want when you're spending a lot of money on a suit. Be aware that they make you pay for the whole suit before its made which took me by surprise at the initial measuring and quite different to any other tailor. Now I see why they get your money first as I doubt many customers would accept the final garments. I hope the company continues to trade as I am in full support of independent businesses but I fear that unless it ups its game and stops making basic errors it will go bankrupt. Some of the reviews of ASTF on line are shocking and instead of the manager reactively defending the company, some proactive restructuring to avoid these mistakes in the first place needs to happen. In summary, buy a Hugo boss suit off the peg and have it altered to fit, saving hundreds in the process and having a suit that you actually look forward to wearing.
Written on: 12/03/2013
Hi,
I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.
As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to [email protected], I will look into this for you with our customer team.
We look forward to putting this right for you.
Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.
Written on: 13/03/2013
Hi,
I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.
As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to [email protected], I will look into this for you with our customer team.
We look forward to putting this right for you.
Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.
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Asuitthatfits's Response to chrissyt1978's Review
Written on: 09/05/2013
Hi,
We are glad that you're happy with your suit and we are incredibly sorry it took so long to get it right for us; we don't find this acceptable and it is not representative of our normal experience.
Customer happiness is at the core of our business and we are very disappointed that you have left feeling this way - we closely monitor all feedback and it helps us to stay in tune with our customers and develop the business to better serve our customers' needs.
Again, we are glad that you are happy with your suit, and if you do have any further feedback, please don't hesitate to contact us at [email protected].
Kind Regards,
Claire Webber
Marketing Manager
A Suit That Fits
Chrissyt1978's reply to Asuitthatfits's Comment
Written on: 09/05/2013
Given that my suit took 3 attempts to be made from scratch, I do think it IS representative somewhat of a very poor standard of manufacture in Nepal, and very poor quality control. Also given the fact the alterations weren't made on two occasions, it implies your company has a lot to do before I can take it seriously.. until then, I'm sure you will get by with your seemingly "value proposition"