A Suit That Fits - www.asuitthatfits.com Reviews
Latest Reviews
“Great suits”
Written on: 17/05/2013 by charliereading
Had 2 suits made by A Suit That fits. They are both really well made, really good quality, and fit perfectly. As with any tailor-made suit, there are alterations to be made from the starting point, however these were all done really quickly; in fact all the time frames promised were easily exceeded. Really happy with the suits, and buying 2 in their deal makes them really good value. Looking forward to the next 2 in the not too distant future. (read more)
“blue suit for son`s wedding in France”
Written on: 09/05/2013 by garethprice123 (1 review written)
The whole process from initial measurements to final fitting was handled professionally and slickly. I was able to go to my local town for all the appointments which was very helpful. The fitter was excellent at her job and clearly knew her business. Communication was efficient and I liked the option to use e-mail, text or phone. There was plenty of choice of fabrics and styles and I was guided through the whole process with good advice and explanation. The fact that my measurements are... (read more)
“3 attempts and 10 months.. ”
Written on: 19/04/2013 by chrissyt1978 (1 review written)
The first "attempt" arrived and it was completely wrong size - and it had also been made by a trainee - the finishing touches were extremely poor. I couldn't even get the trousers on! Cutting a long story short, I had 2/3 fittings in Edinburgh, 1 in London, on two ocassions the agreed alterations were not made. Finally after time consuming and expensive visits to their studios (I live in Switzerland), and ten months later, the suit has finally arrived. It does look pretty good, but their... (read more)
“No Suit for Wedding”
Written on: 18/04/2013 by Ian5412 (1 review written)
Despite gaurantees made by these people I have no suit for my wedding which is 2 weeks away. I have parted with £1500 for 2 suits and shirts and refunds are not on offer. I'm now going to buy an off the peg suit and have it altered but seemingly have no recourse on the items ordered. They items are so undersized as to be unwearable and we're talking inches not cm's I read many good reviews and ignored the bad ones highlighting these same issues, my advice is don't risk it!! (read more)
Asuitthatfits's Response to Ian5412's Review
Written on: 18/04/2013
Hi,
Please rest assured that Jonathan is looking after your order. If you need any further help please feel free to contact me directly on: ilona@asuitthatfits.co.uk.
Best Wishes,
Marketing Assistant
A Suit That Fits.
Reply to this comment
Ian5412's reply to Asuitthatfits's Comment
Written on: 18/04/2013
Hi
Yes I have spoken to [name removed] today but feel far from re-assured.
The fact the shirts are being re-manufactured rather than refunded as requested is further evidence of the arrogance with which your organization treats it's customers.
A take the money up front and refund under no circumstances policy is a distasteful tactic, one employed for a company with little confidence of it's ability to deliver either on-time or to a high standard.
Best Wishes
A One Time Only Victim
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Asuitthatfits's reply to Ian5412's Comment
Written on: 09/05/2013
Hi Ian5412,
I believe this issue has now been resolved for you . I am however incredibly sorry it took so long to get it right; we don't find this acceptable and it is not representative of our normal experience.
If you feel you need any further assistance please feel free to contact me directly on: ilona@asuitthatfits.co.uk.
Best Wishes,
Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits
Reply to this comment
“Simply Appalling”
Written on: 15/03/2013
I had to take this company to within hours of filing a court claim, before they’d concede they owed me a refund for an absolute shambles of a performance. The time and hassle involved in getting through their organisational arrogance probably cost me more than the suit itself. Here’s my experience, for anyone considering becoming a customer: They appear to have far more focus on marketing and gimmicks than on quality. So they’re desperate to tell you about how they can print a... (read more)
“Buy one off the rack and have it altered instead”
Written on: 07/03/2013
After almost 5months and lots of alterations I finally have a suit that has the sleeves the same length. The quality of the suit material is good but I'd expect that with a £650 suit. The initial appointment with [name removed] was excellent and he really made it seem like I was getting the bespoke element however this is where it ended. [name removed] left the company soon after and when the suit arrived there were a few issues with the fit but I expected a second fitting to sort it out.... (read more)
Asuitthatfits's Comment
Written on: 12/03/2013
Hi,
I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.
As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to claire@asuitthatfits.co.uk, I will look into this for you with our customer team.
We look forward to putting this right for you.
Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.
Reply to this comment
Asuitthatfits's Comment
Written on: 13/03/2013
Hi,
I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.
As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to claire@asuitthatfits.co.uk, I will look into this for you with our customer team.
We look forward to putting this right for you.
Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.
Reply to this comment
“Well-Made Tailored Suits”
Written on: 23/01/2013 by robertjlee
My first garment from ASTF was a self-measured shirt. This was a mistake; I now know that you really do need to go in to have them measure you. I'd tried to avoid a £25 surplus on a £78 shirt and it wasn't worth it. The shirt that eventually arrived seemed to be made of a good material, but the stitching was poorly finished and the fit wasn't good. I contacted their customer services but would have had to pay a further £40 to have it adjusted retrospectively to fit; they would have remade... (read more)
“Very, very good”
Written on: 22/01/2013
A brief tale, but with a happy ending. After measurement and a subsequent fitting, the suit as sent for fine tuning to London. Regretably, the amendment work was not to the same standard as the original suit, but after brief discussion, you, without any pressure from me, agreed to make a second suit. This is made to a very high standard, and receives favourable comment whenever I wear it. Excellent service, Tony Goddard, Leicestershire (read more)
“Great service, its like having a personal shopper”
Written on: 16/01/2013 by Enrightr (1 review written)
I've been a customer for nearly 12 months now and in that time have bought 2 three piece suits, 2 sports jackets, overcoat and 6 shirts. The experience has been great every time and my tailor David Minns has been fantastic at helping me make the right decisions. The price is very reasonable especially when you buy a number of items together. Unfortunately I don't have anything negative to say so if you need to wear a suit for work it is definitely worth spending a little bit extra and... (read more)
“An average suit that takes 18 months”
Written on: 24/12/2012 by DSingh
I ordered two suits from A Suit that Fits. The first was ordered 18 months ago and after lots of frustrating visits to ASTF I became so frustrated that I cancelled the order. I had a second suit made that in the end I just took even thought it was pretty average. I then had to return it as the lining had not been stitched to the suit jacket properly. To top this off nicely ASTF are now prevaricating over refunding the cost of the first suit. I have still had my refund. So I would not... (read more)
Asuitthatfits's Response to DSingh's Review
Written on: 31/12/2012
Dear Dsingh,
My name is Ilona and I work in the marketing team at A Suit That Fits.
I am very sorry that you were not entirely satisfied with your experience and for this I must apologise. It is very rare that we are unable to fit a suit to our customers’ requirements and this is why we have created our fit guarantee. This means that we will work with our customers as many times as needed to ensure that they leave with garments that they are delighted with. If for any reason the garments do not fit first time round we will make any alterations at no extra cost.
On the very rare occasion that alterations are not adequate we will offer to remake the items. For full details of our fit guarantee please click here: http://astf.me/FittingGuide
If you would like to email me directly at: Ilona@asuitthatfits.co.uk, I would be happy to assist and look into your case further.
Kind Regards,
Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits.
Reply to this comment
See next 10 reviews
Showing 1 - 10 of 30 Reviews
“Exquisite customer service, excellent product.”
Written on: 23/11/2012 by Pintofbrew (1 review written)
I came to ASTF wanting to tailor a Jacket. Having seen the prices asked by other bespoke tailoring outfits (and made-to-measure) start at over £800 I was a little weary of ASTF's low price. The economy made by having the primary tailoring done in an ethically secure factory in Nepal meant that my custom jacket was inch-perfect in every possible dimension, in exactly the fabric I wanted and with the design characteristics of my chosing, at under £380. What more can I say than I now own... (read more)
“Thoroughly painless professional service. ”
Written on: 19/11/2012 by Phholtom (1 review written)
From initial consultation and measurement to final tweaks, David Minns provided an excellent and professional experience. I'm delighted with my suit and shirt. Being a larger person meant that there were requirements and design decisions that needed to be made that were perhaps a little non standard. David worked with me to achieve a result that I'm (and I'm sure he is) proud of. Many many thanks, I will certainly recomend A Suit That Fits and in particular David to my many friends and... (read more)
“Perfect Wedding Suit”
Written on: 18/11/2012 by Giljrg (1 review written)
The tailor that helped me to design and fit my perfect suit was a gentleman and I was thrilled to bits with the end product. Everyone commented on how great my suit was at the Wedding and my Bride absolutely loved it as well. I have since used my suit for several special occasions and it has worn very well. I can't fault A suit that fits at all, they were fantastic from start to finish and the end result is so much more than what you can find on the shop shelves. Highly recommend to... (read more)
“My suit that fits”
Written on: 18/11/2012 by GuyIncognito (1 review written)
Took good care of me and finished in time for a reasonable price. Can't ask for more. The suit fits well and looks great. I will definitely be recommending and returning as a customer. (read more)
“Amazing service from an awesome company”
Written on: 17/11/2012 by jjjjjunit
I was looking for a bespoke suit for a while and I'm glad I got it from A Suit That Fits. They turned it around in incredibly fast time and I have had loads of comments from people - it's a beautiful suit and I'll be buying from them again in future. (read more)
“The wedding suit that never fitted”
Written on: 06/11/2012 by paulycoo (1 review written)
Still waiting for a refund, appalling service! Paul McNamara 20/10/11 RE: Order number 42369 Dear Sirs, Unfortunately I wish to make a formal complaint regarding my entire experience with your company. After viewing the photos of my wedding that have recently arrived back, we have been shocked at just how bad the suit fitted. I have included some photos to illustrate the sheer inept tailoring employed on the jacket. We are honestly at a loss as to which photos to have blown up and framed... (read more)
Asuitthatfits's Response to paulycoo's Review
Written on: 16/11/2012
Dear Paul,
My name is Ilona and I work in the marketing team at A Suit That Fits.
I am very sorry that you were not entirely satisfied with your experience and for this I must apologise. I believe that I issue has now been resolved for you however, if you would like to leave us any-more feedback please email me directly at: Ilona@asuitthatfits.co.uk and we will feed this back into our system to ensure that the problem you have encountered do not happen again.
Kind Regards,
Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits.
Reply to this comment
“Terrible Experience”
Written on: 30/10/2012
My "wedding suit" debacle lasted months too and resulted in threats of legal action to get my money back. Needless to say I never took ownership of my ASTF suit. There were too many faults to note. My then fiance (when she attended the final fitting) both laughed and cried at the state of it. I would urge anyone to avoid this organisation like the plague. Unprofessional to the end. (read more)
Asuitthatfits's Comment
Written on: 16/11/2012
Dear Customer,
My name is Ilona and I work in the marketing team at A Suit That Fits.
I am very sorry to hear that you were not happy with your experience. It is very rare that we are unable to fit a suit to our customers’ requirements and this is why we have created our fit guarantee. This means that we will work with our customers to ensure that they leave with garments that they are delighted with. If for any reason the garments do not fit first time round we will make any alterations to the customers’ requests at no extra cost.
On the very rare occasion that alterations are not adequate we will offer to remake the items. For full details of our fit guarantee please click here: http://astf.me/FittingGuide/
I appreciate the time you have already invested into having your suit made however, we would love to have the opportunity to put this right for you so please do email me your order number to: Ilona@asuitthatfits.co.uk and I will look into your case in more detail.
Kind Regards,
Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits.
Reply to this comment
“Former happy customer - now won't be using again”
Written on: 05/09/2012 by And1984 (1 review written)
I've had 2 suits from these guys. The first was fine and definitely better than off the peg, so I recently decided to use them for my wedding suit. I ordered 6 months in advance of my wedding (which is this weekend) - the suit shipped in 6 weeks, and the remaining 4 months has been spent doing fittings to try to resolve a problem with the shoulders. In the end I've had to take the suit (I'm getting married on Saturday!) but it's still not right: I'm pretty bemused they haven't been able to... (read more)
Asuitthatfits's Response to And1984's Review
Written on: 10/09/2012
Dear Andrew,
I am very sorry to hear that you were not 100% happy with your suit, to us, this is unacceptable and although your wedding has now been and gone, we'd still like the opportunity to put this right for you. Our fit guarantee was created to ensure that we work with you as many times as needed to ensure you are happy with the fit of your garments. As, with all bespoke garments, perfecting the fit can take time but it is very rare that the fitting process should take this long and for this I must apologise on behalf of the business. If you are able to send me your order number to Helen@asuitthatfits.co.uk and I will look into this for you with the customer team.
I hope you had a great wedding and we look forward to putting this right for you.
Best Wishes,
Helen Buckle
Marketing Executive
A Suit That Fits
Reply to this comment
“A Suit That DOESN'T Fit”
Written on: 02/07/2012 by DavidCatt (1 review written)
I thought I would treat myself to my first tailored suit last year, partly because of my slim build and my frustration in getting a great fit off the peg. I chose ASTF, the first time I have bought a tailored suit, based on a review in the Telegraph. The service - you meet a 'tailor', mine was an ex-salesman (nice enough though) in a rented office. He measures you and helps you choose a suit. This bit was fairly good although the fact that they turn up with a suitcase of suits is a little... (read more)
Asuitthatfits's Response to DavidCatt's Review
Written on: 09/08/2012
Hello David,
I work in the Marketing team at A Suit That Fits and I have just come across your review. I am very sorry to hear that are not satisfied with the service you have received so far and I must apologise for this on behalf of the business. The process of having a bespoke suit made is much more complex then buying off the peg or going made-to-measure, however, we do promise to work with you to get the fit of your suit just how you like it. For more information on our fitting process please see here;
http://astf.me/FittingGuide/
I would urge you to contact your Style Advisor to address any issues you have with your suit, alternatively you can call our customer team on 020 3006 7999 and they will able to help.
I appreciate the time you have already taken into creating your bespoke items, however, if you have any further feedback on your experience please do not hesitate to contact me directly at Helen@asuitthatfits.co.uk I will also raise this issue with our Regional Sales Manager if the problems have not yet been sorted.
I look forward to hearing your feedback and working with you to ensure you are delighted with your suit.
Best Wishes,
Helen Buckle
Marketing Executive
A Suit That Fits
Reply to this comment
“A great find!”
Written on: 07/11/2011
Great service and an excellent way of buying a suit which, er, (read more)
See next 10 reviews
Showing 11 - 20 of 30 Reviews
“Not only good tailoring, but super quality. Thank you!”
Written on: 05/11/2011 by bradymd (1 review written)
I have now bought a beautiful suit, a shirt, and now individual trousers. Clothes that fit just look so much better, and they are such good quality. I now am looking at just buying more trousers, shirts and a jacket because I want to maintain this qualitfy in my dress all the time. Would love a little more choice in coats perhaps, but the range of fabrics and the options for tailoring are just brilliant. Thank-you very much. (read more)
“Saville Row-esque suits at an affordable price”
Written on: 26/10/2011
This is now the 3rd suit I have purchased from ASTF.com and the first from the more expensive (read more)
“Excellent service for my first bespoke suit!”
Written on: 20/10/2011 by cymon11
As my first foray into bespoke tailoring I didn't know what to expect. My tailor talked me through the multitude of styles/fabrics and was happy to explain the measurement process to a novice. The whole process was in-depth and a few weeks later I went back for another fitting and final alteration until I walked out with a great fitting suit for the wedding. I'll be back for some business suits in the foreseeable! (read more)
“Superb price, superb service!”
Written on: 11/10/2011
Very proffesional throughout. I don\'t wear a suit every day, and this is the first one I have bought, so it would have been very easy for the fitters to have mugged me off as I did not know what I was looking for, but they made sure the suit was perfect for my wedding. I am a funny shape (square if you are being polite) and all of the suits I tried on off the peg were a rubbish fit. I cant believe that people would spend £500 on an off the peg suit when you can get one custom made to your... (read more)
“Happy Dealings with A Suit That Fits”
Written on: 11/10/2011 by Baker12345
Recently received my suit back from A Suit That Fits after the second fitting, and can honestly say I am very pleased. The original fitting was almost perfect, and there were only a couple of minor adjustments to make thereafter which were mainly just personal tastes. I actually live in Luxembourg, so the only problem was the actual logistics of purchasing a suit from another country, although now my measurements are online I can order myself. My hope though is that A Suit That Fits gets a... (read more)
“First Bespoke Suit”
Written on: 08/10/2011 by AnthonySutton
Was a bit unsure at first as my first bespoke suit, but found the whole experience to be calm and relaxed. David at the Birmingham office made me feel at ease. Suit made in time (in fact a week or so early). No 'hard sell' and on the back of this and the overall experience have ordered a second suit and would definitely (and am trying to) recommend to friends and work colleagues. (read more)
“Great suits and top service from the Bristol office”
Written on: 06/10/2011
Ordered 2 suits and a pair of trousers for another suit and was delighted all round with the quality and fit, and the service from David Minns which was friendly, courteous and professional. I never felt like adjustments were a problem and felt very well looked after. Will recommend to my friends! (read more)
“Just another suit or a great suit in my wardrobe”
Written on: 03/10/2011 by shahpur.patell (1 review written)
It intrigues me to think that I am giving work to a tailoring factory in Nepal and also an innovative company in the UK. I have taken delivery of my first "A Suit That Fits" suit; I have not yet worn it but already had rave reviews about the quality of the fabric and lining from people who have seen it. The experience of being measured and fixing on a design, fabric and lining was convenient, easy and professionally conducted. The product when I collected it looked good and is beautifully... (read more)
“tight suit sorted ”
Written on: 28/09/2011
i ordered 2 suits several years ago but never wore them as I had taken my own measurements and they were tight under the arms and the sleeves were slightly short.I logged onto their site recently to see if there were any new materials for a new suit i was contemplating.i noticed i hadn't given feedback on previous orders so i put my comments on the forms. Customer services contacted me immediately and told me that they wanted me to be happy with my purchase and suggested I book an... (read more)
“The suit was okay and delivered on time and the...”
Written on: 10/01/2011 by paulwsmith (1 review written)
The suit was okay and delivered on time and the service was good. Overall a decent experience. (read more)
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Asuitthatfits's Response to chrissyt1978's Review
Written on: 09/05/2013
Hi,
We are glad that you're happy with your suit and we are incredibly sorry it took so long to get it right for us; we don't find this acceptable and it is not representative of our normal experience.
Customer happiness is at the core of our business and we are very disappointed that you have left feeling this way - we closely monitor all feedback and it helps us to stay in tune with our customers and develop the business to better serve our customers' needs.
Again, we are glad that you are happy with your suit, and if you do have any further feedback, please don't hesitate to contact us at onlinesupport@asuitthatfits.com.
Kind Regards,
Claire Webber
Marketing Manager
A Suit That Fits
Chrissyt1978's reply to Asuitthatfits's Comment
Written on: 09/05/2013
Given that my suit took 3 attempts to be made from scratch, I do think it IS representative somewhat of a very poor standard of manufacture in Nepal, and very poor quality control. Also given the fact the alterations weren't made on two occasions, it implies your company has a lot to do before I can take it seriously.. until then, I'm sure you will get by with your seemingly "value proposition"