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Latest Reviews

★★★★★
A Suit That Fits - www.asuitthatfits.com

“Great suit superb service”

Written on: 14/08/2014 by Phoenixd361 (1 review written)

Me being generally tardy enquired about getting a new suit some two weeks before my wedding contacted a suit that fits with the vague hope something could be done. With a refusal to make any guarantees I left confident that they could meet my requirements. The suit came some one week later I met them in Bermondsey and as expected needed some work to get this right, whilst sceptical my doubts were somewhat unfounded when I returned the next day for another fitting. Some further tweaks on the… Read Full Review

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Asuitthatfits's Comment

Written on: 15/08/2014

Hello Phoenix361,

We're really glad you were delighted with your wedding suits and shirt and we hope that you will be coming back to us for your next garments. Thank you very much for taking the time to leave us a review. It's always nice to hear great feedback from our customers.

We hope to see you again soon.

From the A Suit That Fits Team

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“New suit - very happy!”

Written on: 11/08/2014 by DeandreBowen (1 review written)

I've read some of the negative (or *very* negative) reviews of A Suit That Fits on this site - so it seems that some consultants, or offices, maybe don't offer the same quality of service as others. That said, the experience I had was great - the suit looks fantastic, is a very nice fit, and didn't take too long. The consultant I worked with and the office I went to (in London) were very helpful, and I picked the suit up in plenty of time for the special occasion. It's not super-cheap but… Read Full Review

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Asuitthatfits's Comment

Written on: 12/08/2014

Hello DeandreBowen,

We're really glad you were delighted with your suit and the service we provided and we hope that you will be coming back to us for your next garments. Thank you very much for taking the time to leave us a review. It's always nice to hear great feedback from our customers.

We hope to see you again soon.

From the A Suit That Fits Team

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Absolutely useless - months of fittings = no suit”

Written on: 07/08/2014 by Carloj70 (1 review written)

I had my first fitting appointment early last year. There was a lot of back and forth including a remake of my jacket, but I was never happy with it. Each time I had a fitting I raised these objections, and the manager at the last fitting told me - this is how the suit is supposed to fit, and that's the end of the story. So I reluctantly took delivery of the suit, and in the following five months wore it a total of four times. After the fourth time, the crotch in the trousers split and there… Read Full Review

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Asuitthatfits's Comment

Written on: 08/08/2014

Dear

I’m Jenna from A Suit That Fits head office.


I am sorry to hear about your experience with A Suit That Fits so far.

We have initially addressed your feedback on an alternative review site; however, as you have rightly mentioned, it was flagged off and is no longer acceptable. Please be assured that this was not done internally as we would never intentionally try to hide our customer's feedback. On the contrary, we believe that we improve our service based on the feedback of our customers, including a bad feedback. Only by this we can make sure that we improve for future appointments and customers.

As we have previously explained, our aim at A Suit That Fits is to delight every single customer. It is obvious that unfortunately, we haven't got there with you yet, so please accept our sincerest apologies for this.

However, please let me explain how we work in context:
You mentioned that you wore your suit four times between five months. After a customer takes away a garment and accepts it as a good fit, we assume that they are satisfied. We do allow a customer up to two months of wearing to come back for adjustments to refine the fit. We will address any quality issues beyond the two months period – this is up to a year.
Hopefully, by us working with you past this period, you can see that our intention has always been to delight you.

Obviously, for some reason we haven’t been able to get this correctly yet and we realised that the length of the process in your case was not acceptable and we therefore offered you a full refund.

Again we are very sorry for your experience and if you have any questions please don’t hesitate to contact me.

Kind regards,

Jenna

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Dacdacdac's Comment

Written on: 08/08/2014

Ok. So ASTF expect me and everyone else to believe that your company is not responsible for flagging ALL the negative reviews on this other review site? It's someone else doing it......

I would like to rebut the comments about accepting the suit as a "good fit". As I stated in my review, and in subsequent comments to the company management, I was NEVER happy with the fit of the suit but was told by the manager of the location that the suit fitted and that was that. Since that time everyone else at your company has agreed the suit did not fit, which is why I spent months going to further fittings.

Surely that is even more galling. Not only being unable to deliver a suit after 8 months of fitting, but basically pushing customers out the door in clear violation of your stated ethos - aiming to delight every customer. On top of that, it was so badly made the seam split after wearing it four times..

I said to management when they didn't refund me the second time I asked that I would be posting on every review site about my experience. I try to live up to what I've said I would do, if A Suit that Fits were capable of doing the same I wouldn't be here.

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Asuitthatfits's Comment

Written on: 12/08/2014

Hi,

I would like to reiterate what I said in my previous response that the flagging was not done internally and we are yet to receive a reply from the review site with regards to this. Please let me assure you that we do not believe in hiding bad reviews as these, together with positive ones, help us to constantly improve our product, services and customer experience.

I understand and I would like to apologise again for all the inconvenience caused in the course of fittings as well as the length of the process in your case. Please also accept our apologies that you do not feel you received the high level of services that we aspire to.

In regards to the seams, please be assured that it is not common for these to split in such a short time and we would be happy to look at it and get them fixed for you, if you would like.

You mentioned in a previous review that we offered you a 50% refund at the end of the month if the suit is fine, otherwise a full refund and to which you stated you were refunded in July.

Once again I can only offer my sincerest apologies for the experience you have had with us so far.

Kind regards,

Jenna

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Rubbish terrible Worst”

Written on: 01/08/2014

I ordered 7 suits for a wedding and guess what they messed up the main suit!!! I was promised the suit on time for a wedding theme we had planned for my daughter's wedding and after countless calls emails text messages the suit didn't arrive and ruined the best day of my life. I requested a refund and they offered me £60. Complete joke! No customer care, no customer satisfaction and no customer service. I think they're taught to say "we can do anything" but they really can't. Then they give… Read Full Review

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Asuitthatfits's Comment

Written on: 05/08/2014

Hello there,

My name is Jenna; I am from the A Suit That Fits head office. I am very sorry that you were unhappy with your experience.

We completely understand that someone's wedding is the most important day of their life, and should be something that is remembered fondly. We deal with thousands of weddings per year, and will always pull out all of the stops to ensure that each and every customer is delighted with their suit, and the experience in getting there.

We are so sorry that you feel this way about the service. We have tried to identify you on our systems, but with the limited information provided we're unable to. Please could you email us with your details so we can look into this for you.

We pride ourselves on making sure that every customer leaves with garments that they are delighted with

Our mission at A Suit That Fits is to delight customers with tailoring. We aim to do this with fantastic tailoring and a great personal service.

Once again, please accept my sincerest apologies for the way you are feeling, and we look forward to investigating this and turning it around as best as possible for you.

Finally, if you have any questions please don’t hesitate to contact me.


Kind regards,

Jenna

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Moali786's Comment

Written on: 06/08/2014

I'm assuming this is a standard response to make people think they you are a good company when really you are not..... How on earth can you make things better by giving me a £60 refund where my day ruined is etched into my memory for life. I;m not bothered about other weddings.... It's the wedding that you ruined is what matters to me.

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Asuitthatfits's Comment

Written on: 06/08/2014

Hi,

After speaking to you on the phone I am trying my best for you to get this issue resolved. We are looking into this for you now and we will be in touch tomorrow.

Kind regards,

Jenna

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Moali786's Comment

Written on: 08/08/2014

Nothing new!!! Again, they say the right things but nothing has been done. Surely, the cost of a suit is NOT £60 whcih is what they refuded.
DO NOT BUY A SUIT FROM A SUIT THAT FITS!!!!!

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Asuitthatfits's Comment

Written on: 05/08/2014

Hello there,

My name is Jenna; I am from the A Suit That Fits head office. I am very sorry that you were unhappy with your experience.

We completely understand that someone's wedding is the most important day of their life, and should be something that is remembered fondly. We deal with thousands of weddings per year, and will always pull out all of the stops to ensure that each and every customer is delighted with their suit, and the experience in getting there.

We are so sorry that you feel this way about the service. We have tried to identify you on our systems, but with the limited information provided we're unable to. Please could you email us with your details so we can look into this for you.

We pride ourselves on making sure that every customer leaves with garments that they are delighted with

Our mission at A Suit That Fits is to delight customers with tailoring. We aim to do this with fantastic tailoring and a great personal service.

Once again, please accept my sincerest apologies for the way you are feeling, and we look forward to investigating this and turning it around as best as possible for you.

Finally, if you have any questions please don’t hesitate to contact me.


Kind regards,

Jenna

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“The worst”

Written on: 25/07/2014

Currently suffering from the single worst case of buyers remorse---ever. The quality of the product is ......speechless. The customer service is even worse. … Read Full Review

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Asuitthatfits's Comment

Written on: 31/07/2014

At A Suit That Fits, our only focus is customer delight with tailoring.

Please accept our sincere apologies for leaving you with the feeling that you had to post this review. Customer delight is our focus, and we will do our very best to get as close as we can to this for you.

If you would like to get in touch in the meantime, please email us.

Kind Regards,

A Suit That Fits

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Very disappointing! Bad customer service! Took 6 months!”

Written on: 18/02/2014 by rado111 (1 review written)

I ordered 2 suits with two pairs of trousers each back in August. It was meant to be an express order but six months later I still haven’t received the suits!! I had countless measure and fitting appointments. There was something wrong every single time. At some point the suits had to be redone from scratch and shipped over from Sri Lanka. They send me an incorrect link to book a collection appointment (one of many!) so when I went to collect the suits today they were not even in the studio… Read Full Review

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Avoid at all costs”

Written on: 05/12/2013 by WillS23 (1 review written)

Having read some positive reviews I decided to go for a consultation and ordered three suits. Approximately 8 months later I had my suits. It took an awfully long time for them to get it right. I went for numerous fittings and each time there was a different problem with the suits. The service was extremely disappointing. Aside from at the initial consultation the staff were disinterested and utterly underwhelming. They wouldn't take any responsibility for the delays and didn't seem concerned… Read Full Review

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★★★★☆
A Suit That Fits - www.asuitthatfits.com

“Good suit but depends on the tailor”

Written on: 17/08/2013 by vence04 (1 review written)

If you get the right person measuring you, the suits are fantastic. The advisor in Soho has made me some great suits. Would not recommend switching measurers mid process though. Price is right too… Read Full Review

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“Speacial suit for my wedding day”

Written on: 29/07/2013 by themightyerk (3 reviews written)

Thought it would be worth getting a tailored suit for my wedding and am so glad I did. From the measuring the style advisor seemed to read my mind with what I wanted. Brilliant to have someone who knows these things guide me through the process. Suit came back a fitted like a glove. I had never thought clothes could fit so well. I was ready to take it away there and then, but the fitter saw a subtle things that would make the suit look better. So they took it away for adjustments, only to… Read Full Review

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Asuitthatfits's Response to themightyerk's Review

Written on: 06/08/2014

Hello themightyurk,

Thank you very much for taking the time to leave such a great review of your wedding suit. We hope to see you again soon.

From the A Suit That Fits Team

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★★★★☆
A Suit That Fits - www.asuitthatfits.com

“Overall a good quality service for the price”

Written on: 10/07/2013 by gtdarbishire (1 review written)

Over the past 2 1/2 years I've bought 4 suits and 10 shirts from ASTF. The first suit did require 3/4 fittings but the other 3 have been spot on even following a change to my measuremenst for the most recent 2. The shirts were all spot on, although a bit easier to size. I've also learnt a bit about my preferences whcih has made the suits look better, it's worth adding a bit of personalisation and detailing as this makes the suits look higher quality, and pay the extra for the better… Read Full Review

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Asuitthatfits's Response to gtdarbishire's Review

Written on: 06/08/2014

Hello gtdarbishire,

We're happy you liked your shirt and suit, and we really appreciate you taking the time to leave such a positive review.

We hope to see you again soon.

From the A Suit That Fits Team

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Please don't use them ”

Written on: 13/06/2013 by Tom2013 (1 review written)

I spent four months going back and forth to thir studio to try the suit and every time it came back worse and worse. When I asked for my money back they said read the terms and conditions… Read Full Review

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Asuitthatfits's Response to Tom2013's Review

Written on: 17/06/2013

Dear Tom2013,

My name is Ilona and I work in the marketing team here at A Suit That Fits.

I am very sorry that you were unhappy with your experience and this is not a reflective of our normal service. We pride ourselves on making sure that every customer leaves with garments that they are delighted with and on the rare occasion that customers are not delighted we will even offer to remake their garments.

If you would like to contact me directly on: Ilona@asuitthatfits.co.uk I will be happy to look further into the issue and help you resolve any further queries.

Kind Regards,

Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits.

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“So good I've sent my brother”

Written on: 11/06/2013 by Enajbutler (1 review written)

I'm a woman who likes a masculine cut to her clothes so when I needed to buy a suit for future job interviews I was looking for a bespoke option. He made the fitting experience really easy and had answers and suggestions whenever I wasn't sure about something. The suit required a minor adjustment and by the time it was ready I had booked my brother in to get his own suit. I was told to sleep in the suit to prevent it from wrinkling and I am this close to doing as I was told. I highly… Read Full Review

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Asuitthatfits's Response to Enajbutler's Review

Written on: 06/08/2014

Hello enajbutler,

Thank you very much for your feedback; we apprecaite you taking the time to leave such a good review, and we hope to see you again soon.

From the A Suit That Fits Team

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“Great service and great prodcuts”

Written on: 11/06/2013 by Bradders1 (1 review written)

I bought 2 suits with 2 pairs of trousers with each and am really happy with both and for not much more than I would pay for a mid-range, off the peg suit that doesn't fit......really very happy with the whole process. The initial meeting was a little lengthy but the style advisor was great and didn't push me into anything that I didn't want to do. He basically helped me create exactly the suits that I wanted, not the suits that he wanted to sell me. The first fitting was pretty much spot on… Read Full Review

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Asuitthatfits's Response to Bradders1's Review

Written on: 06/08/2014

Hello Bradders1,

Thank you very much for your comments, we are really pleased that you've taken the time to write to us about your suits and trousers, and we hope to see you again soon.

From the A Suit That Fits Team

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“Great suits”

Written on: 17/05/2013 by charliereading (1 review written)

Had 2 suits made by A Suit That fits. They are both really well made, really good quality, and fit perfectly. As with any tailor-made suit, there are alterations to be made from the starting point, however these were all done really quickly; in fact all the time frames promised were easily exceeded. Really happy with the suits, and buying 2 in their deal makes them really good value. Looking forward to the next 2 in the not too distant future… Read Full Review

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Asuitthatfits's Response to charliereading's Review

Written on: 06/08/2014

Hello charliereading,

We're really pleased that you're so happy with both your suits. Thank you very much for your review, we hope to see you again soon.

From the A Suit That Fits Team

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★★★★★
A Suit That Fits - www.asuitthatfits.com

“blue suit for son`s wedding in France”

Written on: 09/05/2013 by garethprice123 (1 review written)

The whole process from initial measurements to final fitting was handled professionally and slickly. I was able to go to my local town for all the appointments which was very helpful. The fitter was excellent at her job and clearly knew her business. Communication was efficient and I liked the option to use e-mail, text or phone. There was plenty of choice of fabrics and styles and I was guided through the whole process with good advice and explanation. The fact that my measurements are now… Read Full Review

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Asuitthatfits's Response to garethprice123's Review

Written on: 06/08/2014

Hello garethprice123,

We're delighted you liked your suit, thank you very much for taking the time to leave such great feedback.

We hope to see you again soon.

From the A Suit That Fits Team

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★★☆☆☆
A Suit That Fits - www.asuitthatfits.com

“3 attempts and 10 months.. ”

Written on: 19/04/2013 by chrissyt1978 (1 review written)

The first "attempt" arrived and it was completely wrong size - and it had also been made by a trainee - the finishing touches were extremely poor. I couldn't even get the trousers on! Cutting a long story short, I had 2/3 fittings in Edinburgh, 1 in London, on two ocassions the agreed alterations were not made. Finally after time consuming and expensive visits to their studios (I live in Switzerland), and ten months later, the suit has finally arrived. It does look pretty good, but their… Read Full Review

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Asuitthatfits's Response to chrissyt1978's Review

Written on: 09/05/2013

Hi,

We are glad that you're happy with your suit and we are incredibly sorry it took so long to get it right for us; we don't find this acceptable and it is not representative of our normal experience.

Customer happiness is at the core of our business and we are very disappointed that you have left feeling this way - we closely monitor all feedback and it helps us to stay in tune with our customers and develop the business to better serve our customers' needs.

Again, we are glad that you are happy with your suit, and if you do have any further feedback, please don't hesitate to contact us at onlinesupport@asuitthatfits.com.

Kind Regards,
Claire Webber
Marketing Manager
A Suit That Fits

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Chrissyt1978's reply to Asuitthatfits's Comment

Written on: 09/05/2013

Given that my suit took 3 attempts to be made from scratch, I do think it IS representative somewhat of a very poor standard of manufacture in Nepal, and very poor quality control. Also given the fact the alterations weren't made on two occasions, it implies your company has a lot to do before I can take it seriously.. until then, I'm sure you will get by with your seemingly "value proposition"

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“No Suit for Wedding”

Written on: 18/04/2013 by Ian5412 (1 review written)

Despite gaurantees made by these people I have no suit for my wedding which is 2 weeks away. I have parted with £1500 for 2 suits and shirts and refunds are not on offer. I'm now going to buy an off the peg suit and have it altered but seemingly have no recourse on the items ordered. They items are so undersized as to be unwearable and we're talking inches not cm's I read many good reviews and ignored the bad ones highlighting these same issues, my advice is don't risk it!!… Read Full Review

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Asuitthatfits's Response to Ian5412's Review

Written on: 18/04/2013

Hi,

Please rest assured that Jonathan is looking after your order. If you need any further help please feel free to contact me directly on: ilona@asuitthatfits.co.uk.

Best Wishes,
Marketing Assistant
A Suit That Fits.

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Ian5412's reply to Asuitthatfits's Comment

Written on: 18/04/2013

Hi

Yes I have spoken to [name removed] today but feel far from re-assured.

The fact the shirts are being re-manufactured rather than refunded as requested is further evidence of the arrogance with which your organization treats it's customers.

A take the money up front and refund under no circumstances policy is a distasteful tactic, one employed for a company with little confidence of it's ability to deliver either on-time or to a high standard.

Best Wishes
A One Time Only Victim

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Asuitthatfits's reply to Ian5412's Comment

Written on: 09/05/2013

Hi Ian5412,

I believe this issue has now been resolved for you . I am however incredibly sorry it took so long to get it right; we don't find this acceptable and it is not representative of our normal experience.

If you feel you need any further assistance please feel free to contact me directly on: ilona@asuitthatfits.co.uk.

Best Wishes,
Ilona Burrows-Tyrrell
Marketing Assistant
A Suit That Fits

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★☆☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Simply Appalling”

Written on: 15/03/2013

I had to take this company to within hours of filing a court claim, before they’d concede they owed me a refund for an absolute shambles of a performance. The time and hassle involved in getting through their organisational arrogance probably cost me more than the suit itself. Here’s my experience, for anyone considering becoming a customer: They appear to have far more focus on marketing and gimmicks than on quality. So they’re desperate to tell you about how they can print a picture… Read Full Review

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★★☆☆☆
A Suit That Fits - www.asuitthatfits.com

“Buy one off the rack and have it altered instead”

Written on: 07/03/2013

After almost 5months and lots of alterations I finally have a suit that has the sleeves the same length. The quality of the suit material is good but I'd expect that with a £650 suit. The initial appointment with [name removed] was excellent and he really made it seem like I was getting the bespoke element however this is where it ended. [name removed] left the company soon after and when the suit arrived there were a few issues with the fit but I expected a second fitting to sort it out. I… Read Full Review

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Asuitthatfits's Comment

Written on: 12/03/2013

Hi,

I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.

As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to claire@asuitthatfits.co.uk, I will look into this for you with our customer team.

We look forward to putting this right for you.

Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.

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Asuitthatfits's Comment

Written on: 13/03/2013

Hi,

I am very sorry to hear that you are not delighted with your experience; to us, this is not acceptable and we would really like the opportunity to put this right for you. We have a fit guarantee which means that we will work with you as many times as necessary to ensure you are happy with the fit of your tailored garments.

As with all bespoke garments, perfecting the fit can take time and we would really like to alter the sleeve length of your jacket for you. If you are able to send your order number to claire@asuitthatfits.co.uk, I will look into this for you with our customer team.

We look forward to putting this right for you.

Best Wishes,
Claire Webber
Marketing Manager
A Suit That Fits.

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★★★★☆
A Suit That Fits - www.asuitthatfits.com

“Well-Made Tailored Suits”

Written on: 23/01/2013 by robertjlee (1 review written)

My first garment from ASTF was a self-measured shirt. This was a mistake; I now know that you really do need to go in to have them measure you. I'd tried to avoid a £25 surplus on a £78 shirt and it wasn't worth it. The shirt that eventually arrived seemed to be made of a good material, but the stitching was poorly finished and the fit wasn't good. I contacted their customer services but would have had to pay a further £40 to have it adjusted retrospectively to fit; they would have remade it… Read Full Review

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Asuitthatfits's Response to robertjlee's Review

Written on: 06/08/2014

Hello robertjlee,

It's great to hear how happy you were with your shirt and suit. Thank you very much for your comments and we hope to see you again soon.

From the A Suit That Fits Team

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Asuitthatfits's Response to robertjlee's Review

Written on: 06/08/2014

Hello robertjlee,

It's great to hear how happy you were with your shirt and suit. Thank you very much for your comments and we hope to see you again soon.

From the A Suit That Fits Team

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