London Property Inspections Gas & Electric Certificates for Landlords Reviews
Latest Reviews
★☆☆☆☆
“Find someone else!”
Written on: 07/06/2013
LPI were a great little company when they started up, but they appear to be a victim of their own success. For a second time this year they failed to turn up to carry out gas safety checks. I received no call to say they were running late or not going to be able to make it. When I called them I was told one of their engineers was sick and they were too busy to call me to let me know - last time it was a broken down van! Very surly man didn't seem to understand the inconvenience I'd been... (read more)
★☆☆☆☆
“Do not use”
Written on: 30/05/2013
1. Didn't turn up 2. Customer services terrible when trying to sort this out 3. When someone did come they said they would only get the certificate if we gave him £20 so he could turn a dial to increase boiler pressure 4. We never received the certificate either 5. Still getting calls from has man saying he's coming today etc but he's been?!!! Terrible, please don't use and I personally would question the validity of some of the positive reviews (read more)
★☆☆☆☆
“No report after 10 days”
Written on: 12/05/2013
Took my money and turned up when they said they would - but no report!! Been phoning and emailing - no reply - given up need for property sale these people were expensive but able to do the survey quickly - but utterly useless - why does it take 10 days and still no report. Just avoid. (read more)
★☆☆☆☆
“Stay well away from this Company”
Written on: 08/05/2013 by l0f5x011
They take your money over the phone and then you have to struggle to get the job done. I chose them because they could do both EPC and Gas for a rental property I have and the price seems right. Once you have paid it is almost impossible to contact them. After three days and a lot of trouble I had the epc done but still not Gas. Another three days and eventually got a Gas engineer on site. The Documents they produced on their web site for me was rubbish. The information was inaccurate. My... (read more)
★☆☆☆☆
“Rubbish!!”
Written on: 27/04/2013
Iwas charged over the phone and no one showed up. I tried to contact them but they completly ignored me. I paid£ 106and there is no one to talk with (read more)
★☆☆☆☆
“Time Wasters”
Written on: 23/04/2013
After having my 1st booking cancelled, an overly time consuming process ensued to get a 2nd appointment, for which no one showed up. Now I'm in the process of trying to get a refund, and guess what? No one will reply to my emails. Avoid. (read more)
★☆☆☆☆
“Unreliable and poor after care service”
Written on: 18/04/2013
I had booked for an engineer to come around for a gas safety certificat. I recieved an email on the day of the appointment saying the guy's van had broken down. I phoned for a refund, which I was told I would get but never did. Every time I phone they keep saying that someone from their accounts department will call, but they never do. They also ignore emails..They are very quick at taking money but don't be surprised if you don't get what you paid for be warned!! (read more)
★☆☆☆☆
“They are cheap and there is a reason for it”
Written on: 22/03/2013 by NoNameG1ven
First time they were OK. 2nd time I booked through these guys, for 2 appliances in 2 different properties, the guy didn't turn up to either property, saying that his car was broken down and he tried to call me, etc. All bunch of lies! He finally went round but only checked the cooker and his excuse was he couldn't find the boiler in either property! They are in the kitchen.. any 5 year old can find them. More lies again! How can I trust this person?! I rescheduled for the 2nd appliance... (read more)
★★★★★
“OVERALL VERY GOOD”
Written on: 19/03/2013 by arickhooker
This is a very good service provider company in London. Service is excellent and engineer were friendly and on time. everything gone perfect! (read more)
★★★★★
“Never judge a book by it's cover”
Written on: 19/03/2013 by mikb09
I read all the other reviews and found it a very mixed bunch of opinions. I thought I'd just take a chance and see for myself.There price is good, service is excellent and engineer on time..what you need else in a great price (read more)
See next 10 reviews
Showing 1 - 10 of 152 Reviews
★☆☆☆☆
“Avoid”
Written on: 14/03/2013
Take your money. Don't turn up. Don't respond to emails. When you call, you get "all of our team are busy, leave a message, we'll call you back". They don't. (read more)
★☆☆☆☆
“Terrible”
Written on: 26/02/2013 by akbardemedici (1 review written)
I booked and paid online and was sent email confirmation of my appointment - so far so good. I took a morning off work but no one turned up at the promised time. I tried to call customer service but the number was constantly busy - so the only option was to leave a message. When someone eventually called back they said my appointment had accidentally been forgotten and no one was coming. I rescheduled and the next time someone did show up. However 10 days later I still haven't received... (read more)
★★☆☆☆
“Use their online ”
Written on: 18/02/2013
If you give them your correct e-mail then you can log on (enter your e-mail and say you've forgotten your password) and view any documents etc. Customer service is pretty poor but they did turn up when they said they would. (read more)
★☆☆☆☆
“I booked an EPC check with this company. I paid in...”
Written on: 06/02/2013 by bbby123 (1 review written)
I booked an EPC check with this company. I paid in advance. - No one turned up at the appointed time and I did not hear anything from them. After waiting for an hour I called the number on the website and was told it was impossible to speak to anyone. I just got fobbed off with 'someone will call you back'. I paid by credit card and eventually called them and reported LPI for fraudulent trading. I recommend anyone else who suffers under them does the same. (read more)
Taly's Response to bbby123's Review
Written on: 30/04/2013
The same happened to me. Ill do the same. Thanks
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★★★★★
“Excellent”
Written on: 31/01/2013 by salwatson65 (1 review written)
I was very worried having read other bad reviews but the engineer was on time and performed my Gas Safety Certificate with great speed and efficiency and I could not be happier with the excellent service received! (read more)
★☆☆☆☆
“TOTAL SCAM”
Written on: 31/01/2013
Having booked and paid in advance for a EPC check -- NO one turned up for more than 8 weeks! Repeated calls have resulted in a spiel being delivered over the phone " Some one will call you back within the hour" No One does and nor have they refunded the money charged.. This is a TOTAL SCAM!! please please stay away from this company... (read more)
★☆☆☆☆
“Total scam merchants”
Written on: 11/01/2013 by taxi657 (1 review written)
**DO NOT USE** They are basically a scam firm, they lure you in for the first bookings then ask you to pay upfront then suprise suprise they don't show up for the orders you have paid for. This has happaned 3 times in the last week and now we look a bunch of idiots to our clients who have taken time off work to wait in for these appointments. You complain to some lady who gives you a rehearsed speech about someone calling you back then obviously you don't hear from them again. The people on... (read more)
★☆☆☆☆
“No Show and no reply to messages”
Written on: 24/12/2012
Electrician didn't turn up for appointment. No reply by email or by their phone number. (read more)
★★★★★
“They make life easy”
Written on: 23/12/2012 by garveygareth (1 review written)
LPI gave an excellent service with great price. There Engineer identifying the problem and resolving it satisfactorily. Very professional and I highly recommend them. ... (read more)
★★★★★
“He was simply great. Efficient and prompt.... ”
Written on: 23/12/2012 by snymansofia (1 review written)
They did a great job. They are Friendly and professional. Reasonably priced and thorough.... Would highly recommended for any future work.... (read more)
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Showing 11 - 20 of 152 Reviews
★★★★★
“Good service”
Written on: 10/12/2012
Ordered an EPC and Gas certificate, it was done on time, the engineer was polite and they did what they said they would so no complaints after seeing the reviews below (after i paid for the service so i couldnt cancel) i was a bit worried but they were competent no issues for me (read more)
★☆☆☆☆
“Do not use London Property Inspections ”
Written on: 06/12/2012 by roary100 (1 review written)
Any landlords beware of this company. They do not deliver what they promise and if you have any problems with their service it is IMPOSSIBLE to get anyone to deal with it. I have called 11 times and left a further 6 answer phone messages and no-one gets back to you. London Property Inspections is a sham - you will save yourself huge amounts of time if you avoid them!!! (read more)
★☆☆☆☆
“This is a SCAM I can´t believe they can do this”
Written on: 01/12/2012
I booked and paid online for a Gas Certificate and... 1) They never Showed up 2) They never call me to apologize 3) They do not take calls for existing customers... only for new and through a booking agent! This is the worst experience I have had in my life. They STOLE my money, period and I don´t know what to do. Too bad to be real, but IT´S REAL!! (read more)
★☆☆☆☆
“Gas Certificate Order - absolute scam”
Written on: 15/11/2012
These guys never answer calls for existing customers or orders being processed. They only care about new sales. They take your money and don't do the work. I've been waiting for 2 weeks just for someone to call me back to confirm when the work will be done. They don't reply to emails, online contact forms and when you ring the new sales number the call centre will tell you to hangup and call again to get through to support which is always an answering machine. Absolute scam! (read more)
★☆☆☆☆
“Do not use”
Written on: 12/11/2012
These guys are a load of sharks. Paid them weeks ago, they were supposed to do a Gas Safety Certificate. They dont answer phones, emails and if you speak to the Sales team they never get back to you again. I have been waiting 4 weeks just for a phonecall back or for them to actually do the work. The other reviews all look bogus, trust me these guys are rip off merchants. (read more)
★☆☆☆☆
“Don't use this company”
Written on: 29/10/2012
They took my money made an appointment and never showed up. Complete joke they answer the sales line but never answer the help line left many messages they never called me back. I would stay away (read more)
★☆☆☆☆
“Stressful and totally unsatisfactory”
Written on: 01/10/2012 by goodcustomercare (1 review written)
As a landlord this has been my worst experience with a service company. My advice is that if you do choose this service then pay after they've done the job. I paid in advance (as requested by them) but never received my certificates and after chasing for 2 weeks felt totally drained. They never respond to telephone messages or emails. Once they have a 'sale' and take your money they don't really care about providing a quality customer experience. Having said that I did get through to a... (read more)
Rochester1500's Response to goodcustomercare's Review
Written on: 04/10/2012
absolutely, avoid this company, They specialise in posh service centre staff but send same unreliable people around. We are almost £1000 out of pocket as electrician actually broke entire central heating and boiler. Total refusal to engage with us, much less fix, much less compensate.
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★☆☆☆☆
“Appalling service”
Written on: 27/09/2012
I was promised the EPC and Corgi gas certificate within 48 hours. It has not arrived. No one answers their calls for enquiries about existing customers only for new sales. They do not respond to emails or messages. They attended to do the inspection promptly. (read more)
Goodcustomercare's Comment
Written on: 01/10/2012
...BTW looking down at the reviews below this one I notice that they look suspiciously fake. This may explain why they have a 4 star rating.
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★★★★★
“This was AWESOME!!!!”
Written on: 13/07/2012 by GrahamFine
Just a big thank you for making everything so easy and for helping make instillation of boiler it was pleasant experience. You offer absolutely good. (read more)
★★★★★
“i claimed my money back without hassles”
Written on: 13/07/2012 by SOPHIAJAI
I have using LPI from some time now. i really appreciate LPI for their timely prompt service. i had booked EPC but due to some reason i had cancelled my booking ,LPI promptly returned my money. i really appreciated this gesture from LPI. i am really impressed with the customer support team. Thanks LPI sure i will use you in future. (read more)
See next 10 reviews
Showing 21 - 30 of 152 Reviews
★★★★★
“one of the few that provides online bookings in london ”
Written on: 13/07/2012 by Daniel90
I have used LPI to book Gas Safety , In need gas safety certification in very quick time and lpi have done it. will use you again!!!! (read more)
★★★★★
“wonderful experience with LPI”
Written on: 13/07/2012 by Lim110
It was a wonderful experience with LPI. I used there service om 17th April 2012. I got so much of cooperation from LPI. Engineer who handled my booking, were so helpful. Their help and guidance can not be described in words. Overall, it was a pleasant experience worth the money and is strongly recommended for all. Just keep it up! God bless! (read more)
★★★★☆
“good i am happy”
Written on: 05/07/2012 by Derek90
very reliable, fast and user friendly (read more)
★★★★★
“Better choice, better deals”
Written on: 03/07/2012 by mike08
I have always been an LPI user. Although I have tried to use other company, I still use LPI as it offer better choice of stay and better price. It provide great service with quickest possible time!! (read more)
★★★★★
“Simply the Best ”
Written on: 03/07/2012 by nicole86
Great service , Easy to use there website and great pricing. What more could you want? (read more)
★★★★★
“Faulty boiler”
Written on: 23/06/2012 by Rachel.micra
Happy with installation, engineer are Very capable, price is not cheapest but best in Landon (read more)
★★★★★
“Solved problem with boiler within time”
Written on: 23/06/2012 by John190
Very polite,good engineer, always on time,very understanding ...save mt time (read more)
★★★★★
“very good service”
Written on: 23/06/2012 by GEORGELP
they did what it says on the boiler, very good service and excellent price I am very happy thank you (read more)
★★★★★
“Fitted new combi boiler”
Written on: 23/06/2012 by RobertLincoln
Very happy with all the work of LPI, good price and engineer are very good and frankly . (read more)
★☆☆☆☆
“Thieves”
Written on: 15/06/2012
Do not believe other reviews, they've been written by call center slaves in India or somewhere. This company takes your money and gives you nothing for it, they're contact numbers are fake and they are just out to steal from you. (read more)
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Showing 31 - 40 of 152 Reviews
★☆☆☆☆
“They are Sharks”
Written on: 31/05/2012 by Jason12341
3 weeks after payment still no gas certificate or scheduled appointment. 17 emails, 9 voicemails later, and all I get is a receptionist saying they are very busy. (read more)
Kamh's Response to Jason12341's Review
Written on: 01/06/2012
I totally agree with you, they have a very strange way of doing business and, do you notice, most of the reviews for them on here seem to have been written by people who don't have English as their first language?
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★★★★★
“Great great~!!!!!!!! service ”
Written on: 27/04/2012 by jeremyharvay1234
I had pleasure of using LPI to install my boiler unit at my home. They showed up and knocked out the entire project in one day. Duct work was done beautifully. I also saved a lot of money as old unit was inefficient. I felt i got a great deal. I have since referred this company to my father and friends. Who have all had a great experience. (read more)
Sal1234987's Response to jeremyharvay1234's Review
Written on: 09/05/2012
is this company real or fake? because i made an appointment with them a week ago and they have been longing me since then. they never reply back properly either.
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★★★★★
“they are good at what they do”
Written on: 27/04/2012 by maisiebell45
Whenever i need plumber i always called London Property Inspections plumber. They are professionals and provide us a very good service , they are good at what they do. (read more)
Guest's Response to maisiebell45's Review
Written on: 09/05/2012
is this company real? because i made a payment for the gas safety certificate and its been a week and they havent called me back! when i call them they say they will call me back and never do!
Reply to this comment
★★★★★
“Great Service in reasonable price”
Written on: 27/04/2012 by pinto_1
London Property Inspections engineer came out for boiler inspection. Reasonable cost and explained in detail areas where i could improve. I am very impressed will use their service again. (read more)
★★★★★
“Fantastic...”
Written on: 27/04/2012 by alex_ford83
Our sink drain got damaged. We were referred by our friend to LPI. We had given two hour time window, but they came early and solve the problem very soon. (read more)
★★★★★
“Great Job and Value for Money!!”
Written on: 21/04/2012 by nickcarbury3
LPI is the company worth recommending. I have small children and my boiler suddenly stopped working. I called LPI very early morning, amazingly they answered the phone and turned up in time. They gave me some tips on keeping my boiler working and also explained me how to save money with the maintenance service agreement. (read more)
★★★★★
“service standard are very high”
Written on: 21/04/2012 by weegrace879
We needed someone to come out quickly to fix our boiler because we have tenants in the building. LPI came up quickly. Now we are putting our boiler on their maintenance contract since the service standard are very high. (read more)
★★★★★
“incredibly impressed”
Written on: 21/04/2012 by 12345fouracrechris
I was incredibly impressed with the service i got from LPI. They were pleasant , friendly and knowledgeable and i could not beat the price. (read more)
★★★★★
“easy to reach, prompt, respectful and honest.”
Written on: 21/04/2012 by michaelrainey64
We have been the LPI boiler maintenance customer for last one year. We find the company to be easy to reach, prompt, respectful and honest. (read more)
★★★★★
“Great Job!!!!!!!!”
Written on: 21/04/2012 by jacksonandrew499
We moved to our new house. The faucet had the problem of leaking. We phoned to LPI and they were great. They replaced faucet and fixed up everything. Great Job!!!!!!!! (read more)
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Showing 41 - 50 of 152 Reviews
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Landlord100's Response to bbby123's Review
Written on: 11/02/2013
I have just had exactly the same experience. Do not touch them with a barge pole!