Remote Island Reviews - www.remote-island.co.uk

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★☆☆☆☆
1.2 / 5
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Latest Reviews

★☆☆☆☆

“DO NOT BUY”

Written on: 16/10/2012

Remote Island are bad news. If you're prepared to accept broken goods with parts missing go ahead and order from them. I purchaced a Helecopter, paid £30.00, it was a christmas gift so when it arrived I wrapped it up. Come christmas morning my husband opened the box to find the Helecopter was broken with bits snapped off and the transformer was missing. I was told to send it back which I did (Recorded delivery) Many telephone calls and emails later still no response. No refund, no… Read Full Review

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★★★★★

“Excellent service and good quality products.”

Written on: 11/06/2012

I ordered several items from remote island, last week. Having pressed the confirm order button, I was then informed by a mate that several persons had placed negative reviews about the company on the net. A bit concerned I wrote an email immediately. I recieved a reply the next day, assuring me that the order had been dispatched. A few days later a large box arrived. I have now flown two planes succesfully, and am extremely pleased with what I have ordered. Remote island have provided an… Read Full Review

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★☆☆☆☆

“DO NOT BUY from remote island”

Written on: 28/05/2012

My son ordered a replacement battery for his remote control tank from this company. They sent the wrong battery which left him in tears thinking he had done something wrong on line. I checked and he was totally correct. They have ignored all my emails and there is no phone number. Reading all the other reviews it is not just us that have been ripped off. Let your friends know how bad they are so no one else is in the same boat as us. I think this company live on a remote island!! Customer… Read Full Review

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Angrymum2's Comment

Written on: 28/05/2012

further to my review, it looks like this company is dissolved on Company House but somehow are still trading! Am going to try rogue traders!!

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Angrymum2's Comment

Written on: 13/06/2012

Thanks Bluebird2000. I had that info too. We still don't have a battery and I really hope you get a working RC plane. I'd love to hear the outcome.

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Bluebird2000's Comment

Written on: 07/06/2012

I feel i may have been stung! I've (literary today) ordered a rc plane from the website and i fear i may be in for some trouble.

I'll wait to see what if anything arrives and then follow your advice regarding Action Fraud.

This is the chap who owns the website:

Domain name:
remote-island.co.uk

Registrant:
Jeremy Silverman

Registrant type:
UK Individual

Registrant's address:
Bromborough
Wirral
Cheshire
CH62 7JT
United Kingdom

Not sure if thats any use?

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Angrymum2's Comment

Written on: 29/05/2012

Anyone else with this problem should contact Action Fraud. I have and now have a crime number and my money back. They will investigate. Good luck.

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★☆☆☆☆

“Sons birthday present didn't arrive. No refund as yet!!!”

Written on: 23/05/2012 by claretlordy (1 review written)

I ordered a RC-Plane from these rip-off merchants (A041-RC 2CH Cessna 182 Airbus Aeroplane Kit)on the 28th April 2012, I have not received the plane or had a reponse from remote island. I have sent 5-10 emails asking them for refunds or information. The shipping was next day delivery and was for my sons birthday also. I really hate the fact companys like this seem to get away with ripping good honest people off, if they are fleasing £40 upwards from all customers imagine what money these guys… Read Full Review

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★☆☆☆☆

“No Customer Service!”

Written on: 21/05/2012 by TonySnow (1 review written)

I bought a radio controlled boat from Remote Island. What a disappointment, it hardly worked at all. No reverse, no turning left or right, only one motor functioned. Sent email to so called "Customer Service" weeks ago. Have now asked for a returns label and my money back. The Trading Standards People should prosecute them and close them down so as to protect more of us mugs from being fleeced. Still no response from Remote Island. Warning! Buyer Beware of Remote Island!… Read Full Review

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★☆☆☆☆

“Remote Island should not be allowed to trade”

Written on: 01/05/2012 by Amazonian50 (1 review written)

We bought a model plane described as ready to fly. When it arrived it was clear that it needed assembly and we had not skills to do this so I sent it back by courier, intact in its box, with written notification and with courier insurance, and within two days of receipt. A month on, they refuse to answer my emails, provide no contact number, no personal names, just an automated response. The products are not well described. THERE IS NO CUSTOMER SERVICE. If company does not provide a phone… Read Full Review

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★☆☆☆☆

“remote island...fake products... ”

Written on: 23/04/2012

I ordered a plane from remote island in good faith. what I recieved was a cheap fake that fell apart from 4ft . the motor wasnt even powerful enough to take off.... desgrace! never use them!!!… Read Full Review

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★☆☆☆☆

“Payment taken, No delivery, No Excuse, Final Refund.”

Written on: 12/04/2012

I ordered an RC police boat from these guys at the start of March for my son's 4th birthday on their 'guaranteed next day delivery'. The money wa taken promptly, but two days on - no boat. I emailed them to ask where it was - no reply. 1 week on, with no boat in sight I sent another email - again no response. By 2 weeks, I had sent 4 or 5 emails without response, including demanding my money back. I then had to write a recorded delivery letter stating 'breach of contract' to both the… Read Full Review

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★☆☆☆☆

“DO NOT ORDER FROM THIS COMPANY!”

Written on: 19/03/2012

I ordered a remote control tank for Christmas, which was received promptly but did not work. I wrote several emails to the company (no phone number available) & eventually received a return form. I completed the form & returned the item but didn't receive a replacement as requested. I followed this up with a letter requesting them to respond but didn’t hear anything. I wrote several more emails demanding a replacement or refund. I eventually received a refund, but had no acknowledgement… Read Full Review

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★☆☆☆☆

“rc police boat”

Written on: 25/02/2012 by gordo2 (1 review written)

Received on time. parts missing from RC boat and hence it did not work. Tried to contact company in Sunderland. No body on the industrial site had heard of them. Contacted the owners of the industrial site who did not have a record of their name. Contacted trading standards who recommended sending a recorded delivery letter asking for my money back. tracked the letter which had been received, Still no reply from them, Sent another 5 e-mails to remote-island. Still no reply.Contacted Contacted… Read Full Review

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★☆☆☆☆

“DREADFUL COMPANY, DO NOT BUY FROM THEM”

Written on: 23/02/2012

Christmas purchase for my son of an RC boat which arrived promptly. It wasn't working correctly, all emails unanswered. No telephone numbers available. No chance of a refund despite recorded delivery letters to them. This company is a scandal and the owner a disgrace. My £26 is irrecoverable - even the small claims court is not worth the agro and cost and well these guys know it........... There are respectable businesses on the web - this company is a sham and trades like a market… Read Full Review

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★☆☆☆☆

“item is faulty ,propellor only goes round for a short...”

Written on: 02/11/2011 by ADINFINITUM (1 review written)

item is faulty ,propellor only goes round for a short time then stops,less than a minute sent 2 emails requesting return code,one auto reply received stating their reply time was 12-24 hrs,here we are a week later,without any further reply.It seems english consumer law does not apply to this company.Wish i had found this site before sending them my hard earned cash. AVOID AT ALL COSTS… Read Full Review

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★☆☆☆☆

“Still waiting for delivery - or any response”

Written on: 28/10/2011

I ordered a radio-controlled motorbike on 16 September 2011, money was taken from my credit card immediately, but the item never came. Sending an email to customer services got an automated response - 'your enquiry will be dealt with within 48 hours'. This did not happen, and after another month in which I emailed four times, wrote to the company, and phoned countless times only ever getting voicemail, I approached trading standards. One of their officers advised me to write asserting breach of… Read Full Review

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★☆☆☆☆

“Do not order from this company!”

Written on: 10/10/2011

Wish I had read the previous reviews before using this company- could have used a number of other websites to order what I wanted and I unfortunately chose this one! Tank for my son's birthday arrived damaged, so tried to get help- no phone number available, so sent email and not heard anything since except for an automated response. Whoever owns this company should be ashamed of themselves- having now read the other reviews, I don't know how they sleep at night- they seem to have managed to… Read Full Review

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★☆☆☆☆

“Appalling, Uncontactable, Devastatingly Bad Customer...”

Written on: 06/10/2011

Ordered a next day delivery of a tank for my son's birthday. They never delivered. They took the money.  There is no way to contact them by phone. If it looks too good to be true, it probably is. Stay well away. I have just asked my bank to cancel payment almost a month later when nothing has shown up. Shut these guys down someone, please… Read Full Review

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★☆☆☆☆

“Terrible products, terrible service”

Written on: 14/06/2011

We purchased a product from this site that broke within minutes of using it. When we complained they just stonewalled us and refused to honor their obligations under Sale of Goods Act. They are selling cheap chinese rubbish. They were declared bankrupt late in 2010 according to companies house and restarted their business. That says all you need to know Avoid… Read Full Review

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★☆☆☆☆

“Steer clear from this site! I purchased a RC speedboat...”

Written on: 06/04/2011

Steer clear from this site! I purchased a RC speedboat at Christmas for my son. Given the cold weather we did not get to try it out until March. The boat looked great! The problem? It states a 40M distance on the operational manual but we struggled to get 4M!It's obvious that it's a fault with the transmitter/receiver. on contacting Remote Island they fobbed me off with loads of questions asking if it passed the pre-operational checks etc. After answering these they came back with "we do… Read Full Review

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Robosapion's Comment

Written on: 19/10/2012

DO NOT BY FROM HERE

I WAS LOOKING FOR A RC JAGDPANTHER TANK AND WHEN I SAW THE PRICE I THOUGHT THAT'S AMAZING!!!! THEN I THOUGHT I BETTER CHECK THE REVIEWS LONE BEHOLD IT'S NOT TRUE.
I WAS GOING TO BUY IT WITH MY POCKET MONEY (I AM 12)

GOOD JOB I CHECKED HERE BE FORE WASTING MONEY

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★☆☆☆☆

“Do not use this site! The goods are of a very shoddy...”

Written on: 24/03/2011

Do not use this site! The goods are of a very shoddy quality. I purchased a faulty R/C tank as a Christmas present and so far, four months later, have not recieved a refund. The item was posted back but the company are claiming that it did not arrive so are refusing to pay'… Read Full Review

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