Rocket Aquatics - www.rocketaquatics.co.uk Reviews
Latest Reviews
★☆☆☆☆
“Poor customer service”
Written on: 16/05/2013
I ordered a Fish R Fun 7 litre hexagonal acrylic aquarium from this company for my sons 11th birthday.The aquarium was heavily bubble wrapped and because his birthday was almost 3 weeks after the delivery date I left it wrapped for him to open. As soon as it was out of the box it was immediately apparent that it was badly scratched, one 5 inch scratch and many small abrasions on the acrylic. I immediately e-mail Rocket Aquatics with photographic evidence. They showed no interest and took no... (read more)
★★★★★
“Awesome”
Written on: 27/03/2013
I bought the Interpet fishpond 120 from Rocket aquatics at a discounted price, over £100 cheaper than Amazon. I placed the order via the telephone as I work and have limited time off. As promised the couriers phoned prior to the delivery. Date. (Which could have been a day early) the delivery went swimmily without a hitch, the fish tank was delivered on time with another cal from the driver to ensure I was ready for him. I could not fault the service I have received from Rocket or the... (read more)
★★★★★
“Excellent Service.”
Written on: 17/01/2013 by Mojom
Ordered 2 Biorbs delivered to the same address. Was given a discount off the cost & still received free delivery. Unfortunately, a couple of extra items were not as ordered, but after an email to them it was rectified straight away to my satisfaction. I found this company very fast to reply to emails, very helpful & a pleasure to deal with. I would recommend Rocket aquatics to anyone thinking of using them. M.J.M (read more)
★★★★★
“Bought a juwel 700 tank ”
Written on: 14/01/2013 by williamgordon
Tony advised it would be dis patched on Friday for delivery on Monday by there courier DPD advised by courier time of arrival as far as I am concerned this was a first class service well done. (read more)
★★★★☆
“FRF-440 Black 20L, Bad start, Excellant finish. ”
Written on: 20/11/2012 by algekeuk
Ordered the fish r fun 440, 20l aquarium for my daughter as a gift. Delivery time was good but unable to check item till later as I had go to work. On inspection I found it had transit damage inside the packaging. Contacted them over the weekend by email and photos of damage. New aquarium delivered within 48hrs,(wednesday) excellantly packaged and checked in front of courier. All correspondance with them was signed by collegue Tony. I usually check review sites before making a purchase but... (read more)
★☆☆☆☆
“Never Again!”
Written on: 06/11/2012
I ordered a large FRF tank originally, it arrived in bad condition, and after contacting Tony, who evidently is the face of Rocket Aquatics, he refused outright to return my products. I sent him photographic evidence of the scratches inside the tank and chips on the wood, he said it was not 'enough' damage to be returnable. How much damage is 'enough'!? Its a new product and only perfect condition is acceptable. I have bought an external filter which leaked, they refused to return. A pump,... (read more)
★★☆☆☆
“I was less than happy about my purchase at Rocket...”
Written on: 31/08/2012 by Emily.44
I was less than happy about my purchase at Rocket Aquatics and could not honestly recommend it to anyone. I received my starter kit aquarium and checked everything was in it,then wrapped it up as a present for my boyfriend. We later unwrapped it and began to set it up when we found that the heater was broken, the dial had obviously snapped off during transit and the temperature could not be adjusted or known. I'd bought the tank especially because it included the heater. After they refused... (read more)
★★★★★
“TETRA POND VARIETY STICKS”
Written on: 11/08/2012
Just taken delivery of my third order for Tetra pond sticks from Rocket Aquatics, the price was good, delivery was free and also very quick, the same as with my previous orders. Great job. (read more)
★★★★★
“All good”
Written on: 25/07/2012 by Veryhappycustomer100 (2 reviews written)
I have used this company for the supply of Tetra pond sticks for the past few years. They are the cheapest on the net and my local koi shop owner says they sell cheaper than he can buy wholesale! I order, they deliver promptly every time, easy! (read more)
★☆☆☆☆
“POOR SERVICE”
Written on: 19/05/2012
ORDERED TANK FROM ROCKET AQUATICS OVER £300, SITE ADVERTISIES FREE DELIVERY AND MAYBE CHARGE FOR HEAVY ITEMS TO SCOTLAND. ORDERED TANK FOR DELIVERY TO SCOTLAND, ORDER CONFIRMATION RECEIVED STATING 2 DAY FREE DELIVERY WITH CITY LINK. E-MAIL RECEIVED NEXT DAY TO SAY ACTUALLY £30 DELIVERY CHARGE. FEEL THIS SHOULD BE MADE CLEAR BEFORE YOU PLACE ORDER SO YOU KNOW EXACTLY WHAT YOU ARE GETTING AND TOTAL COST AND ALSO NO CONFIRMATION E-MAIL SHOULD BE SENT TO YOU STATING FREE DELIVERY WHEN ROCKET... (read more)
See next 10 reviews
Showing 1 - 10 of 20 Reviews
★☆☆☆☆
“THEY GOT ME THIS TIME BUT.........”
Written on: 02/05/2012 by John27 (1 review written)
NEVER AGAIN !!!! I ordered two silk plants advertised as large 28cms. They arrived today stuffed into a jiffy bag and creased beyond recognition. Measured them from bottom of base to top of longest leaf and one was 21cms and the other 24cms. I paid nearly £12.00 for the two inc p&p. Can't be bothered to go through the hassle of returning them for this amount, and as I said they got me this time but guess what - they won't be getting any of my money again. I was in PetsatHome yesterday and... (read more)
Sugarpuff100's Response to John27's Review
Written on: 06/05/2012
Surely you should've reported this to them to give them the chance to rectify? Bit unfair? Ive used them a few times and never had a problem.
Reply to this comment
John27's Response to John27's Review
Written on: 08/05/2012
Surely I did report this to them by email to give them a chance to rectify? not unfair? but they never replied, but hey you carry on using them, if youve never had a problem
Reply to this comment
★☆☆☆☆
“Rocket Aquatics - Disgusting service, attitude,very...”
Written on: 25/04/2012 by LGJ1 (2 reviews written)
I purchased a £130 Jewel Record aquarium on 20th December 2011 and noticed this morning it is leaking. I called Tony at Rocket Aquatics who from the outset was rude and aggresive. He flatly refused to pay the return courier charge, refused to send me a new item until the old item was returned - where does he expect me to keep my fish in the interim? Said if I paid for a new one, including delivery and then returned the old one again including delivery - he would consider a refund (I don't... (read more)
Lgj1's Response to LGJ1's Review
Written on: 18/05/2012
To make matters worse, because I could not afford to send the enormous fish tank back with insurance, it would have cost as much to send it as the item cost - I sent it without insurance and the tank got damaged in transit and destroyed. So no tank and no refund and the awful man at Rocket Aquatics has got off scot free. So I'm now seriously out of pocket and have learnt a VERY HARD lesson. Do not buy anything off the internet that is heavy and fragile if it is the buyers responsibility to pay for the return, and even more importantly do not buy anything off Rocket Aquatics EVER again.
Reply to this comment
Lynn57's Response to LGJ1's Review
Written on: 05/09/2012
I ordered an aquarium from Seapets and was supposed to inspect it for damage before the delivery man went but I couldn't expect him to wait until I unpacked everything so unpacked it after he went.It was very badly damaged,glass at one side shattered and pieces lying in the bottom of the tank,the lid was snapped right through at one corner.I thought I wouldn't have a leg to stand on as I didn't check for damage before the delivery man left but I phoned Seapets and explained my situation and the lovely helpful assistant asked me to email some pics of the damage and after they received them they emailed me to tell me they were sending me another aquarium and for me to just get rid of the damaged one and keep any accessories that came with it for spares,light,filter,heater and food. I would always buy from them again without having to worry about things being damaged.
First class service and very helpful.
Reply to this comment
Lgj1's Response to LGJ1's Review
Written on: 08/09/2012
Lynn 57 - You were very lucky with Seapets - so the moral of the story is to order from Seapets and not Rocket Aquatics.
Reply to this comment
★☆☆☆☆
“Terrible customer service”
Written on: 15/04/2012 by HarryLb
Bought a pendant light around 6 months ago from this company for my new marine tank cost a couple of hundred pounds plus ,unfortunately the actinic lamp does not work anymore and I have tried searching the net and many shops for this particular lamp but it's impossible to find and boy have I tried . I sent an email with pictures of the lamp in question and called but they don't have it fair enough, and would see if they could get a replacement perhaps 3/4 days later . As my tank had not had... (read more)
★☆☆☆☆
“Disappointed”
Written on: 13/04/2012 by Sarahnsam (1 review written)
Tank sent faulty glass alignment out should of been noticed before sending out as the doors don't shut glass chipped and all in the tank not professional at all considering this is for a living thing it's so poor and from reading the other reviews a lot are damaged.very upset as this will now proberly take another week when people don't have much time off work to sort luckily I have another tank for my lizard to be in not yet called them due to time so cannot comment on customer service but... (read more)
★☆☆☆☆
“Terrible customer service”
Written on: 17/03/2012 by k8250945
I ordered a new FrF-777 for my tank. When it arrived it was a cheap Chinese copy that was all smashed up. I emailed them asking for a replacement or refund and was asked to take a digital picture as proof of damage. I emailed a picture and was told to return the item for replacement. When I asked them to pick up the item as it wasn't my fault it was broken on arrival and I shouldn't have to shipping costs, they refused. They have really bad customer service to the point of being damn right... (read more)
★★★★★
“It's not true what the others say...”
Written on: 13/11/2011 by sugarpuff100 (3 reviews written)
I had a great experience with this company. I ordered a Jewel Rio 180 which once received was exactly as advertised on their website. I had an issue with the courier(my error)and they were very helpful in rectifying my problem and the item was delivered very quickly. Will definitely be using this company again! Thank You. (read more)
★☆☆☆☆
“False sale of good - AVOID!”
Written on: 17/10/2011
I ordered a new aquarium, phoning them up to place the order to confirm details to be sure. When it arrived it was not the item from the description or photographs on their website! No apology after phoning, no offer to amend the website just an angry woman telling me to pay to have it returned and they would 'look into it', not even an offer for a refund! After reading the other reviews I would like to warn the internet to AVOID ROCKET AQUATICS at all costs! (read more)
★☆☆☆☆
“I definately agree with the other reviews on this site...”
Written on: 03/05/2011
I definately agree with the other reviews on this site - there are many other reviews on the internet too, worth looking at. On the face of it a great looking site, but this trader is unhelpful, obviously has no respect for his customers and has no regard for Distance Selling Regulations (see oft website for details on consumer rights) Finally had to turn to my credit card company to get my money back. I wish I'd checked out the reviews first! Avoid. Definately no return business from me -... (read more)
Guest's Comment
Written on: 20/06/2011
Couldn't agree more, claimed to have ordered a co2 system but 7 days later when I checked they had only just placed the order with supplier (they said). Waiting to see how long before the re-credit my cash. Not even an apology.
Reply to this comment
★☆☆☆☆
“They had the product in stock it was advertised to be...”
Written on: 28/04/2011
They had the product in stock it was advertised to be sent out with citylink 2 day service but was actually sent out with a courier called Yodel - they are shocking - terrible reviews of them are all over the net - a week later i'm still waiting for it to arrive.
The company's customer service is good before purchase but rubbish after purchase they're not interested in helping after you've purchased.
Be careful with this one is all i can say.
(read more)
Guest's Comment
Written on: 14/12/2011
I couldn't agree MORE with this review. I only wish I had researched more before buying from here. I'm still waiting for a delivery from them after being assured it would arrive on a certain day by courier and which never arrived. The courier service in question this time is DX which also have abysmal reviews on the net. Rocket Aquatics, instead of apologising, merely passed the buck onto their couriers. Disgusting attitude, minimal customer care service and shocking attitude.
Reply to this comment
★☆☆☆☆
“thought they were ok. i bought a full bio orb 60 set...”
Written on: 03/01/2011
thought they were ok. i bought a full bio orb 60 set up with led light,heater and everything. i have used them loads since for ornaments and stuff so all in all have spent lots and lots of money so i was very extremely disappointed when the transformer in my bio orb stopped working after only 5 months and they couldnt care less and wouldnt send a return label they said i have to pay to return the rubbish so you will be fine using them unless something goes wrong then they will be uncaring... (read more)
Guest's Comment
Written on: 18/08/2011
As part of the distance service regulations act you dont actually have to supply a returns label, the company also isnt responsible for paying for return especially after 5 months of having a product. You do have to pay for return so I think this is a little unfair as Ive always had great service from them even when my item needed to be replaced. If you went to NEXT and bought an item of clothing that was faulty you would take it back yourself not expect them to pay for return.
Reply to this comment
Sugarpuff100's Comment
Written on: 18/08/2011
Ref my previous comment **Distance selling act
Reply to this comment
overview
Top 5 Fish & Fish Accessories
To calculate the top 5's we take the following factors into account:
• All the star ratings the company/product has received,
• The number of reviews
• How recent the reviews are
As rated by real users
-
1. Bi-Orb Aquarium
26 reviews read latest review -
2. Charterhouse Aquatics - www.charterhouse-aquatics.co.uk
12 reviews read latest review -
3. Tronic Automatic Fish Feeder
10 reviews read latest review -
4. Goldfish
5 reviews read latest review -
5. Ghost Shrimp
4 reviews read latest review
Latest Reviews in Fish & Fish Accessories
-
Rocket Aquatics - www.rocketaquatics.co.uk
"Poor customer service" Read More
-
Tronic Automatic Fish Feeder
"Produit très fiable" Read More
-
Bi-Orb Aquarium
"Attractive tank" Read More
-
Charterhouse Aquatics - www.charterhouse-aquatics.co.uk
"Good unless you require support" Read More
-
Goldfish
"Goldfish are Awesome" Read More
Latest items in Fish & Fish Accessories
See more ▼
Lgj1's Comment
Written on: 12/09/2012
To be fair, you've ordered on some fish food. You have, with your 5 stars, put this attrocious comany's star rating up dramatically with your review. That is totally your perogative - but really if a company cannot deliver some fish food efficiently - Well? So great that you are letting innocent customers who want to spend alot of money on items that are a bit more than fish food feel safe.................