Rocket Aquatics Reviews - www.rocketaquatics.co.uk

Click here if this is your business
★★☆☆☆
2.3 / 5
31% of users recommend this
Click here if this is your business
  • Value For Money

? Ask our helpful community of experts about this product or company
Rocket Aquatics - www.rocketaquatics.co.uk - Ask a question now

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Not to be trusted”

Written on: 13/11/2014 by jiScott5 (1 review written)

http://www.rocketaquatics.co.uk/ I must say I have never written a review before but have been compelled to on this occasion to warn would be buyers from purchasing from this supplier Rocket Aquatics & Pets. I purchased on the 11th August 2014 a Juwel Vision 450 Black Tank and Cabinet + Free Juwel Vision 450 Decoration Kit. Juwel Decoration Kit comprising of: (gravel, aquarium background, fish net and water conditioner) worth £120 + Juwel auto feeder, attracted by their competitive price of… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Rio 240 Aquarium”

Written on: 05/11/2014 by dxc31202 (1 review written)

I purchased a Juwel Rio 240 Aquarium from Rocket Aquatics at an amazingly low price. Then came here, saw all the bad reviews and became slightly worried. My worries where soon to be put to bed. Brilliant service. At first I ordered the wrong colour but after simple email to let them know, my order was changed and I was informed within the hour. Next I had entered my mobile number wrongly, again he emailed me as soon as he discovered this. I received my aquarium yesterday, less than a week… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Hutch Order”

Written on: 08/05/2014

I have ordered a double hutch. Order was on 20/04/14. It's now 6/5/14 and have heard nothing. No calls are answered as they are out of the office and they advise to emaile sales for a response. I have done this so many times now and still haven't heard any more!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Mushypea's Comment

Written on: 24/05/2014

Read this just in time. Was about to buy a double hutch myself from them. I'll get it elsewhere.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★☆☆☆☆

“Not to be trusted!”

Written on: 30/04/2014 by Roachgf499 (1 review written)

I ordered 10kg bag of fish food and had several emails to confirm order, payment and delivery date. The order had been dispatched but was not delivered to me on the days i was told to expect it! I rang the delivery company who told me that rocket aquatics had requested the order be returned to them, the supplier. I rang rocket aquatics only to hear a recorded message saying due to a trade fair they could not communicate for another 3 weeks! my koi carp needed the food now!! I donot trust them… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“very poor service”

Written on: 20/10/2013

I ordered a complete terrapin set up with next day delivery. It was delivered on a pallet, with only one person home to get a 4ft fish tank in the house. sent the wrong hinge so only have one door out of two on cupboard. I could live with that, only chance to move him into the new tank for awhile. got him all moved in and the light doesn't work. sent them an email, finally get a reply telling me to contact the people they brought it from. after a few days of sending emails here there and… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“Not a quick service”

Written on: 25/09/2013

I ordered an Aquael Neo Heater from this company 7 days ago. Have still not received it and no word from them. Won't be using this company again… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Poor customer service”

Written on: 16/05/2013

I ordered a Fish R Fun 7 litre hexagonal acrylic aquarium from this company for my sons 11th birthday.The aquarium was heavily bubble wrapped and because his birthday was almost 3 weeks after the delivery date I left it wrapped for him to open. As soon as it was out of the box it was immediately apparent that it was badly scratched, one 5 inch scratch and many small abrasions on the acrylic. I immediately e-mail Rocket Aquatics with photographic evidence. They showed no interest and took no… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Awesome”

Written on: 27/03/2013

I bought the Interpet fishpond 120 from Rocket aquatics at a discounted price, over £100 cheaper than Amazon. I placed the order via the telephone as I work and have limited time off. As promised the couriers phoned prior to the delivery. Date. (Which could have been a day early) the delivery went swimmily without a hitch, the fish tank was delivered on time with another cal from the driver to ensure I was ready for him. I could not fault the service I have received from Rocket or the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service.”

Written on: 17/01/2013 by Mojom (1 review written)

Ordered 2 Biorbs delivered to the same address. Was given a discount off the cost & still received free delivery. Unfortunately, a couple of extra items were not as ordered, but after an email to them it was rectified straight away to my satisfaction. I found this company very fast to reply to emails, very helpful & a pleasure to deal with. I would recommend Rocket aquatics to anyone thinking of using them. M.J.M … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Bought a juwel 700 tank ”

Written on: 14/01/2013 by williamgordon (1 review written)

Tony advised it would be dis patched on Friday for delivery on Monday by there courier DPD advised by courier time of arrival as far as I am concerned this was a first class service well done… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★☆

“FRF-440 Black 20L, Bad start, Excellant finish. ”

Written on: 20/11/2012 by algekeuk (1 review written)

Ordered the fish r fun 440, 20l aquarium for my daughter as a gift. Delivery time was good but unable to check item till later as I had go to work. On inspection I found it had transit damage inside the packaging. Contacted them over the weekend by email and photos of damage. New aquarium delivered within 48hrs,(wednesday) excellantly packaged and checked in front of courier. All correspondance with them was signed by collegue Tony. I usually check review sites before making a purchase but only… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Never Again!”

Written on: 06/11/2012

I ordered a large FRF tank originally, it arrived in bad condition, and after contacting Tony, who evidently is the face of Rocket Aquatics, he refused outright to return my products. I sent him photographic evidence of the scratches inside the tank and chips on the wood, he said it was not 'enough' damage to be returnable. How much damage is 'enough'!? Its a new product and only perfect condition is acceptable. I have bought an external filter which leaked, they refused to return. A pump… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★☆☆☆

“I was less than happy about my purchase at Rocket...”

Written on: 31/08/2012 by Emily.44 (1 review written)

I was less than happy about my purchase at Rocket Aquatics and could not honestly recommend it to anyone. I received my starter kit aquarium and checked everything was in it,then wrapped it up as a present for my boyfriend. We later unwrapped it and began to set it up when we found that the heater was broken, the dial had obviously snapped off during transit and the temperature could not be adjusted or known. I'd bought the tank especially because it included the heater. After they refused to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“TETRA POND VARIETY STICKS”

Written on: 11/08/2012

Just taken delivery of my third order for Tetra pond sticks from Rocket Aquatics, the price was good, delivery was free and also very quick, the same as with my previous orders. Great job… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lgj1's Comment

Written on: 12/09/2012

To be fair, you've ordered on some fish food. You have, with your 5 stars, put this attrocious comany's star rating up dramatically with your review. That is totally your perogative - but really if a company cannot deliver some fish food efficiently - Well? So great that you are letting innocent customers who want to spend alot of money on items that are a bit more than fish food feel safe.................

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“All good”

Written on: 26/07/2012 by Veryhappycustomer100 (2 reviews written)

I have used this company for the supply of Tetra pond sticks for the past few years. They are the cheapest on the net and my local koi shop owner says they sell cheaper than he can buy wholesale! I order, they deliver promptly every time, easy!… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“POOR SERVICE”

Written on: 19/05/2012

ORDERED TANK FROM ROCKET AQUATICS OVER £300, SITE ADVERTISIES FREE DELIVERY AND MAYBE CHARGE FOR HEAVY ITEMS TO SCOTLAND. ORDERED TANK FOR DELIVERY TO SCOTLAND, ORDER CONFIRMATION RECEIVED STATING 2 DAY FREE DELIVERY WITH CITY LINK. E-MAIL RECEIVED NEXT DAY TO SAY ACTUALLY £30 DELIVERY CHARGE. FEEL THIS SHOULD BE MADE CLEAR BEFORE YOU PLACE ORDER SO YOU KNOW EXACTLY WHAT YOU ARE GETTING AND TOTAL COST AND ALSO NO CONFIRMATION E-MAIL SHOULD BE SENT TO YOU STATING FREE DELIVERY WHEN ROCKET WILL… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“THEY GOT ME THIS TIME BUT.........”

Written on: 02/05/2012 by John27 (1 review written)

NEVER AGAIN !!!! I ordered two silk plants advertised as large 28cms. They arrived today stuffed into a jiffy bag and creased beyond recognition. Measured them from bottom of base to top of longest leaf and one was 21cms and the other 24cms. I paid nearly £12.00 for the two inc p&p. Can't be bothered to go through the hassle of returning them for this amount, and as I said they got me this time but guess what - they won't be getting any of my money again. I was in PetsatHome yesterday and to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Sugarpuff100's Response to John27's Review

Written on: 06/05/2012

Surely you should've reported this to them to give them the chance to rectify? Bit unfair? Ive used them a few times and never had a problem.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

John27's Response to John27's Review

Written on: 08/05/2012

Surely I did report this to them by email to give them a chance to rectify? not unfair? but they never replied, but hey you carry on using them, if youve never had a problem

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 2 Comments
★☆☆☆☆

“Rocket Aquatics - Disgusting service, attitude,very...”

Written on: 25/04/2012 by LGJ1 (2 reviews written)

I purchased a £130 Jewel Record aquarium on 20th December 2011 and noticed this morning it is leaking. I called Tony at Rocket Aquatics who from the outset was rude and aggresive. He flatly refused to pay the return courier charge, refused to send me a new item until the old item was returned - where does he expect me to keep my fish in the interim? Said if I paid for a new one, including delivery and then returned the old one again including delivery - he would consider a refund (I don't even… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lgj1's Response to LGJ1's Review

Written on: 18/05/2012

To make matters worse, because I could not afford to send the enormous fish tank back with insurance, it would have cost as much to send it as the item cost - I sent it without insurance and the tank got damaged in transit and destroyed. So no tank and no refund and the awful man at Rocket Aquatics has got off scot free. So I'm now seriously out of pocket and have learnt a VERY HARD lesson. Do not buy anything off the internet that is heavy and fragile if it is the buyers responsibility to pay for the return, and even more importantly do not buy anything off Rocket Aquatics EVER again.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lgj1's Response to LGJ1's Review

Written on: 08/09/2012

Lynn 57 - You were very lucky with Seapets - so the moral of the story is to order from Seapets and not Rocket Aquatics.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Lynn57's Response to LGJ1's Review

Written on: 05/09/2012

I ordered an aquarium from Seapets and was supposed to inspect it for damage before the delivery man went but I couldn't expect him to wait until I unpacked everything so unpacked it after he went.It was very badly damaged,glass at one side shattered and pieces lying in the bottom of the tank,the lid was snapped right through at one corner.I thought I wouldn't have a leg to stand on as I didn't check for damage before the delivery man left but I phoned Seapets and explained my situation and the lovely helpful assistant asked me to email some pics of the damage and after they received them they emailed me to tell me they were sending me another aquarium and for me to just get rid of the damaged one and keep any accessories that came with it for spares,light,filter,heater and food. I would always buy from them again without having to worry about things being damaged.
First class service and very helpful.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 3 Comments
★☆☆☆☆

“Terrible customer service”

Written on: 15/04/2012 by HarryLb (1 review written)

Bought a pendant light around 6 months ago from this company for my new marine tank cost a couple of hundred pounds plus ,unfortunately the actinic lamp does not work anymore and I have tried searching the net and many shops for this particular lamp but it's impossible to find and boy have I tried . I sent an email with pictures of the lamp in question and called but they don't have it fair enough, and would see if they could get a replacement perhaps 3/4 days later . As my tank had not had… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Disappointed”

Written on: 13/04/2012 by Sarahnsam (1 review written)

Tank sent faulty glass alignment out should of been noticed before sending out as the doors don't shut glass chipped and all in the tank not professional at all considering this is for a living thing it's so poor and from reading the other reviews a lot are damaged.very upset as this will now proberly take another week when people don't have much time off work to sort luckily I have another tank for my lizard to be in not yet called them due to time so cannot comment on customer service but I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview