HomeServe Reviews - www.homeserve.com

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★★★☆☆
3.3 / 5
61% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Useless! ”

Written on: 09/03/2015 by sammyj196 (1 review written)

I have now lost 3days at work because you say you are coming to fix our toilet and you have turned up once at 7.30pm and then sais you didn't have the part. we rearranged a day and you say your coming get near the end of the time slot and ring again to see where you are and then you say your not coming!! this has been going on for 5weeks now its disgraceful. when are you ever going to get it fixed!!!… Read Full Review

By Homeserveuk

Written on: 10/03/2015

Hi, I’m sorry to hear about the problems you've had with your claim. We would like to speak to you to discuss your concerns. Please can you e-mail us your address details and we will look into this for you. Our contact information can be found on our profile page.

Kind regards

Dave
Here To Help Team
HomeServe

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★☆☆☆☆

“Disgusting !”

Written on: 25/02/2015 by Devon110 (1 review written)

The engineer left my boiler broke after a quick "fix". It's been 5 days waiting for a repair, being promised day after day an engineer will visit and replace the broken part. The engineer never arrived and no communication at all - I've had to chase up everyday! After multiple calls i get told he is on route to my property, and after 2 hours i call back and get told they still don't have the replacement part and so can't fix it until next day. With no surprise he doesn't turn up again! After… Read Full Review

By Homeserveuk

Written on: 26/02/2015

Hi,
I am sorry to hear about the problems you have mentioned in your feedback.Please could you forward your policy number and contact details to our Here To Help Team as we would like to look into this for you.
Our contact details can be located on our profile page.

Kind Regards,

Anjali
Here To Help Team
HomeServe

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Pbs50's Comment

Written on: 27/02/2015

The problem has still not been resolved. I've been calling in about this everyday and getting no help! They keep re-booking for next day and same problem occurs. Homeserve useless team blame it on the contractor; "assure maintenance", and they blame it on the supplier saying they misinformed us about the parts. Caught them lying few times - telling me engineer is on his way with the replacement parts, only finding out at the end of the day that they don't actually have the parts. Same story all week. Disgraceful.

This is the worst experience I've had with any company in my life! And the misery is still not over!

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★★★★★

“fast and efficient”

Written on: 12/02/2015 by gtNewton333 (1 review written)

Very helpful took great care not to make a mess and clean up after. Very please with quality of work. So glad I had homserve to cover the job. Rang me 20 mins before so I could be in and don't have to waste time of work… Read Full Review

By Homeserveuk

Written on: 14/02/2015

Hi

Thank you for the positive feedback. It is great to hear that you are pleased with the quality of the work that was carried out.

Kind regards

Dave
Here To Help Team
HomeServe

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★★★★★

“Toilet Cistern Problem”

Written on: 11/02/2015 by zyMcCormick197 (1 review written)

Cistern continued to flush at about 7.45pm. Phoned Homeserve approx. 7.55pm. Plumber arrived at 9.40pm. Very pleasant, very efficient. Plumber left 10.30pm. Job completed. No hassle. Excellent service… Read Full Review

By Homeserveuk

Written on: 14/02/2015

Hi

Thank you for the positive feedback. It is great to hear that you are happy with the service that you received.

Kind regards

Dave
Here To Help Team
HomeServe

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★★☆☆☆

“Disgraceful plumber”

Written on: 09/02/2015

We had a blocked toilet. I tried the usual stuff from a hardware shop but it didn't work. I rang Homeserve (my husband is 81 and I am approaching 75) to request a plumber. I rang HOmeserve on the Wednesday afternoon and persuaded you that Wednesday would be appreciated given we only had one toilet. Plumber 1 came in the evening and was so vigorous with the plunger that a) the toilet was jumping up and down and b)there was 'water' spreading over the bathroom floor. He continued and thought he… Read Full Review

By Homeserveuk

Written on: 10/02/2015

Hi

I’m sorry to hear about the problems you've had with your claim. We’d like to speak to you to discuss your concerns. Please can you e-mail us your address details and we will look into this for you. Our contact information can be found on our profile page.

Kind regards

Dave
Here To Help Team
HomeServe

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★★★★★

“Fixed no problem”

Written on: 06/02/2015 by StuC73 (1 review written)

Superb service, this is the best policy I have, I have recommended this cover to everyone… Read Full Review

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★★★★☆

“outside plumbing repair”

Written on: 05/02/2015

this was done to save water wastage and was done very well and efficiently. The plumber had a nice nature but said regarding a leaking wastewater drain it was the waterboards authority because it was a shared outside drain. I assume I am required to bring this again to the water companies attention even though I pay for homeserve in my bill to them? any ideas how to get this done by the right department? THERE WAS nothing wrong with the repair man who kept me informed at all stages ,which was… Read Full Review

By Homeserveuk

Written on: 05/02/2015

Thank you for your review. Please can you email me your address details so I can look into this for you and I will confirm what is needed to be done next.

Our details are on our profile page.

Best Wishes

James
Here To Help Team
HomeServe

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★★★★★

“Plumbing repair”

Written on: 28/01/2015 by Haszko (1 review written)

Excellent service to repair to our bathroom sink. The plumber was on time, courteous and highly professional… Read Full Review

By Homeserveuk

Written on: 29/01/2015

Hi,

Thank you for the positive feedback. I’m glad to hear that you were happy with the service that you received.

Kind regards

Dave
Here To Help Team
HomeServe

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★★★★★

“The call centre was extremely helpful and quickly...”

Written on: 10/01/2015 by Yeseniao242 (1 review written)

The call centre was extremely helpful and quickly booked me in for an appointment with the engineer the next day. Engineer was really helpful and friendly. The problem was fixed within minutes. Excellent service… Read Full Review

By Homeserveuk

Written on: 29/01/2015

Hi,

Thank you for the positive feedback, it's great to hear that you are happy with the service that you have received.

Best regards

Dave
Here To Help Team
HomeServe

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★★★★★

“Very good service”

Written on: 13/12/2014 by gqKrause151 (1 review written)

I have been with Homeserve for some years but had occasion to get a repair to an outside security light. They booked an appointment for an electrician to call. He called at the appointed time and could not fix the light so he produced a new one from his van and fitted it all at no further cost to me. I was very pleased… Read Full Review

Homeserveuk's Comment

Written on: 13/12/2014

Good Morning,

Thqank you for your great feedback & compliment. We are happy that we completed your job satisfactorily, it is very pleasing to hear comments like this.

Regards

Mohammed
Here To Help Team
HomeServe

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★★★☆☆

“Leak in the bathroom.”

Written on: 12/12/2014 by GilbertCarroll1947 (1 review written)

The expert came; told me the leak was in the bathroom, and how best I could fix it. So I got a local plumber in… Read Full Review

Homeserveuk's Comment

Written on: 15/12/2014

Hi Gilbert

Thanks for your review of our service. Did our engineer complete any work for you? It would be good to understand what happened when you made your claim with us. If you’re happy to get in touch please email the team, you can find our contact details at the top of this page.

Look forward to hearing from you.

All the best

Dana
Here To Help Team
HomeServe

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★★★☆☆

“indefinite waiting time for an engineer to visit.”

Written on: 12/12/2014 by yfElliott194 (1 review written)

From my recent contact, I observed that the Company uses freelance engineers therefore has no control of their hours of work. This is similar to using an Agency staff who cannot override an old job to a new request. This is the reason the engineers themselves cannot say for certain when to attend to the new job they have been offered. Waiting for an engineer for nearly a whole day and be told that the job in question would be attended to between 22:00 hrs and 00:00 hrs is absurd. I was given a… Read Full Review

By Homeserveuk

Written on: 05/01/2015

Hi

Thanks for your post. I’ve read your comments and would like to apologise for the inconvenience you experienced.

Many customers of HomeServe are satisfied with the service that we provide but we realise that sometimes not everything goes to plan, delays occur and sometimes mistakes do happen. When our customers tell us they’re unhappy, we always listen, investigate and work hard to put things right. I understand your claim may now be resolved but I’d like to understand your experience and what happened when you contacted us for assistance. If you’re happy to get in touch you can find our contact details at the top of this page.

All the best

Jack
Here To Help Team
HomeServe

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★★★★★

“Security light”

Written on: 12/12/2014 by Jaelyny234 (1 review written)

Well set up and bright but had to ask my alarm man to set it to suit mech needs… Read Full Review

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★☆☆☆☆

“Homeserve SLOW-WORM”

Written on: 10/12/2014 by Fitzsimmons328 (1 review written)

on 26 sept 2014 I renewed my annual service plan, paid for on 7 November 2014, when I did not hear from them a date for my service I contacted them again 8 dec 2014 to be told the earliest date they could carry out the service was late FEBUARY2015, the CEO needs to get a grip and get round the shop floor… Read Full Review

Homeserveuk's Comment

Written on: 16/12/2014

Hi

I’m sorry to learn that you were unhappy with the timeframe offered for your annual boiler service.

To clarify, with both HomeServe and Glow Worm policies all boiler services are normally undertaken Monday – Friday, 9am to 5pm between April – September. This is highlighted within the Terms and Conditions as follows:

Annual Gas Boiler Service
Your policy includes provision for an annual gas boiler service by Glow-worm. This is not an element of insurance and therefore it is not part of the contract of insurance underwritten by the underwriter and it is not regulated by the FCA. This also means that if you have any complaint relating to this service, you will not have the right to refer the complaint to the Financial Ombudsman Service. Glow-worm will contact you to arrange for an engineer to service the gas fired boiler to statutory requirements, manufacturer’s recommendations and relevant codes of practice. Boiler services are normally undertaken Monday to Friday, 9am to 5pm, between April and September.

If you would like to discuss this further, please email us. Alternatively, please contact our Administration team and they will be happy to assist you further with any questions you may have.


Kind regards

Jackie
Here To Help Team
HomeServe

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★★★★★

“EXCELLENT PROMPT SERVICE”

Written on: 29/11/2014 by Yoselins183 (1 review written)

I thought my toilet had flooded but when the plumber visited he quickly decided that it was an outside drainage problem. He called the drainage engineer who came later that day & unblocked the drain. Both men were very helpful tidy workers , knew exactly what they were doing & very polite. As always Home Serve staff are excellent & I wouldn't hesitate to recommend your company… Read Full Review

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★★★★☆

“arrival time”

Written on: 29/11/2014 by AedanStevens445 (1 review written)

the service from the plumber was first class my only complaint is with regard to the time he would arrive. I feel that to say he would arrive between 8-00am and 6-00pm is excessive. He surely knows what his workload is,and he should be able to estimate the time he is likely to be available to carry out my repair to within a time frame of 3hrs… Read Full Review

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★★★★★

“My plumbing problems”

Written on: 29/11/2014 by OswaldoOwens56 (1 review written)

I have used home serve on three occasions for plumbing problems. Each time the plumber responded in a very short time , arrived promptly and worked efficiently. He completed the job quickly, was polite and friendly. He left after making sure the area was clean and tidy. I would heartily recommend Home Serve to any interested party and indeed have already mentioned it to friends… Read Full Review

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★★★★☆

“Plumbing finally fixed”

Written on: 28/11/2014 by 221Donahue (1 review written)

It took a while, but eventually got the right men out for the job. They were polite, helpful and did an excellent job, Such a relief to have it fixed. Thanks… Read Full Review

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★★★★★

“A blocked external drain.”

Written on: 28/11/2014 by Teresax452 (1 review written)

An efficient response to my telephone request. Contractor dealt with problem in a very effective way and was also extremely courteous and pleasant… Read Full Review

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★★★★★

“Water leak in airing cupboard”

Written on: 27/11/2014 by TerryR1504 (1 review written)

I was working away when my wife informed me that water was showing on the kitchen wall, having recently had the flat roof re-done I suspected a problem with the boiler. My wife contacted a friend of the family who does general house repairs including plumbing, he came and had a look realised it was a joint on the pipe work in the airing cupboard that had deteriated placed a bucket underneath and told my wife he couldn't do anything for a couple of days. While driving home I passed a van… Read Full Review

By Homeserveuk

Written on: 27/11/2014

Hi Terry

Thanks so much for sharing your review. It sounds like our van passed you just at the right time. Great to hear that my colleague completed the claim to your satisfaction.

I do hope we can of assistance again in the future should you need us.

Kind regards

Famena
Here To Help Team
HomeServe

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