HomeServe Reviews - www.homeserve.com

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★★★☆☆
2.7 / 5
41.4% of users recommend this
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Latest Reviews

★★★★★

“Excellent service”

Written on: 30/08/2014 by O'Rourke81 (1 review written)

I contacted Homeserve at 7.45 about a blocked drain and was told it would be dealt with that morning. True to their word, the problem was solved and drain cleared by 9.00. Who can ask for better service than that… Read Full Review

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★★★★☆

“A very satisfied customer”

Written on: 30/08/2014 by McCann55 (1 review written)

My call to Homeserve was about leaking taps. Since I phoned on a Friday before a bank holiday week-end I did not expect to have a plumber sent until the following week and was pleasantly surprised to be told that one would be here the following afternoon. The man who arrived, having called earlier to say when he would be with us was friendly, cheerful, gave a full explanation of all that he was doing and did an excellent job. We were very satisfied with the whole service from the response to… Read Full Review

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★☆☆☆☆

“Stay clear of Homeserve”

Written on: 29/08/2014 by Dannau1985 (1 review written)

Just came home from holiday to major leak in my bathroom and kitchen , thinking Homeserve would help me out when I needed them most only to be told they maybe able to send someone out the next day ,as the water was pouring through my roof the next day was far from good enough so I had to call a plumber to sort the problem out , I rang homeserve and cancelled straightaway , there are plenty of similar companies so avoid and go to someone else that will be there when you need them , AVOID… Read Full Review

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★★★☆☆

“Main Drain Cover”

Written on: 29/08/2014

My initial telephone call requesting a visit was well handled and the person I spoke to had a positive, can-do attitude. All very encouraging. We had booked an afternoon (1-6pm) slot on a Saturday and waited in all afternoon without a visit. We called several times, were placated and assured that an engineer would be with us by 6pm, but no. We finally received a call at 5.50pm advising that we would not see an engineer before 6pm but that we would still receive a visit any time up to… Read Full Review

By Homeserveuk

Written on: 29/08/2014

Hi

I am sorry to hear of the issues advised during your claim and the delay in an engineer attending. If you’d like us to look into this on your behalf please get in touch with us. You can find our contact details at the top of the page and we would be happy to look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★★★

“Stopcock cured now start again”

Written on: 29/08/2014 by Blevinsdg295 (1 review written)

on time, direct,polite and very professionel. a good job well done.recommended… Read Full Review

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★★★★★

“Friendly, efficient, and professional service”

Written on: 29/08/2014 by Rickyp75 (1 review written)

having failed to clear a drain myself, suddenly remembered Homeserve! The man came when he said he waould, was unworried by the situation (although I had been stressing all night), cleared the drain quickly and professionally and checked there was nothing else I needed. An excellent service - I recommend my friends to take out cover with Homeserve all the time!… Read Full Review

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★★★★★

“Excellent professional service”

Written on: 29/08/2014

Called Homeserve to deal with leaky toilet bowl. Prompt friendly professional and efficient service all roound. Thank you to the Homeservice engineer who called… Read Full Review

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★★☆☆☆

“Poor service.”

Written on: 27/08/2014 by G Haynes (1 review written)

Had arranged for a plumber to repair w/c flushing mechanism and gave Homeserve several days notice. Visit was planned for a Friday morning between 8am and midday. I called in the morning to ask if the plumber was visiting and was told all was OK. I called again at 12.10 as the plumber hadn't arrived and was told someone would call me to let me know when I would get a visit. Nobody called back so at 2pm I gave up. I booked the call again the following week and no explanation was given about… Read Full Review

By Homeserveuk

Written on: 28/08/2014

Hi

I’m really sorry to hear about the delays you experienced when you made a plumbing claim. We’d like to look into what happened for you as this isn’t the level of service we expect our Customers to receive.

If you’d like us to look into this on your behalf please get in touch with us. You can find our contact details at the top of the page.

Kind regards

James
Here To Help Team
HomeServe

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★★★★★

“U bend !”

Written on: 15/08/2014 by tmZiegler327 (1 review written)

My sink had been blocked of and on for some time ,liquid un-blockers were`nt working .When the Homeserve plumber came and found the whole pipe was blocked from the sink down ! This was sorted out and it runs away great!… Read Full Review

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★★★★★

“Broken drain pipe”

Written on: 14/08/2014

After phoning to say that we had discovered a damaged drain pipe we spoke to a very helpful person who told us an engineer would be out between 1 & 5pm. We had a call from the engineer about 1.30 to say that he would be with us in half an hour, he turned up on time sorted out the problem by replacing a section of pipe and the job was done. Excellent service… Read Full Review

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★★★★★

“Total Peace of Mind”

Written on: 13/08/2014 by KaylaMeadows125 (1 review written)

Most problems in my home tend to be 'water-connected' - however, with Homeserve, I am secure in the knowledge that whether it be a dripping tap or a leaking loo, I am covered. Prompt, efficient, reliable, what more can I say other than this excellent service gives total peace of mind… Read Full Review

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★★★★★

“Stop tap replacement”

Written on: 13/08/2014 by gbedford (1 review written)

Arrived when expected, isolated the water supply, replaced the 'frozen' tap and tidied up all in half an hour. Just what was needed, no fuss and a good job on a simple but important task. Thank you!… Read Full Review

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★★★★★

“Superb service”

Written on: 12/08/2014 by puWoodruff449 (1 review written)

Having the need to call out Homeserve on 2. occasions recently I feel that from the start I was treated with a polite and efficient service. The receptionist very quickly arranged for a plumber to attend my problems the same day. Having being able to ask for a.m or p.m. which was particularly helpful as it allowed me to carry on with my normal life. On arrival , the plumber quickly and efficiently dealt with the problem. I cannot praise your serve enough… Read Full Review

By Homeserveuk

Written on: 14/08/2014

Hi puWoodruff449

Thank you so much for taking the time to leaving us your feedback about your claim. It’s always great to hear from happy Customers like you. I’m pleased that having the option to choose an AM or PM appointment slot helped you fit the appointment around your lifestyle.

All the best

Famena
Here To Help Team
HomeServe

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★☆☆☆☆

“homeserv do not fix what they say they cover”

Written on: 11/08/2014 by joEgan178 (1 review written)

i had a leak under my sink and the plummer came out and said it was not leaking but i had a second plummer could out because i had to tear the sheetrock out from behind the sink because it was wet and he said the value need to be replace because they were still leaking the plummer came out for a second time and said nothing was covered be cause i brought a new sink all i ask him to do was replace the value not fix the sink then he want to take a picture of the sink that is crazy… Read Full Review

By Homeserveuk

Written on: 14/08/2014

Hi

Sorry to hear about the issues stated regarding your recent plumbing claim. If you would like to discuss this further please refer to the contact details situated at the top of the page and we will be happy to assist you further regarding this matter.

Dean
Here To Help Team
Homeserve

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★★★★☆

“good repair service”

Written on: 10/08/2014 by RavenChilders372 (1 review written)

I needed to call out Homeserve as my w/c was overflowing.The telephone advisor was helpful and gave me a following day appointment to fix the problem.The plumber telephoned an hour before attending my home and it took less that 30 minutes to do the work.He even cleaned up after completing the work Pete (Lincoln)… Read Full Review

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★★★★★

“Broken tap replacement.”

Written on: 09/08/2014 by Angelicai492 (1 review written)

Entirely satisfied with the repair.Members of Homeserve who were involved all helped to make this an easy transaction… Read Full Review

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★★★★☆

“great work”

Written on: 07/08/2014 by deemcdougall (1 review written)

Can recommend plumber very highly, he was very diligent, did the absolute minimum of damage and cleared up after himself. As far as he was concerned it should have been a 5 star review, but since the original appointment was cancelled at 5 in the evening (plumber due between 2 and 6) but at least they let me know, and the appointment made for the following day between 11.30 and 2 actually materialised at 5… Read Full Review

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★★★☆☆

“Initially impressed but it went downhill :(”

Written on: 05/08/2014 by RayChin (1 review written)

I have water supply pipe cover and called Homeserve when I noticed water under my utility room flooring, and deduced it was coming out of the concrete where the pipe comes out. Initially the service was impressive and an engineer arrived within 4 hours. He sucked through his teeth and said the job was outside his skillset and passed the job back to his office. Having chased them up later that day I was told it would be days before another engineer would call, maybe a week! I explained this was… Read Full Review

By Homeserveuk

Written on: 06/08/2014

Hi

I’m sorry to hear that you are unhappy with the service that you received and the delays in getting your job completed. We would like to speak to you with regards to this issue. Please can you e-mail us your details and we will get back to you. Our contact information can be found on our Facebook profile page.

Many thanks

Dave
Here To Help Team
HomeServe

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★★★☆☆

“Second repair!”

Written on: 05/08/2014 by kgMcCarthy62 (1 review written)

This is the second time in probably two months that I have called Homeserve out for the same problem! My drain at the kitchen sink was bloced at it had been before, the first time the guy cleared (?) it, but within a couple of days it had started filling up again! So I left it until it got bad before calling Homeserve again. I have to say on both occasions customer service has been brilliant, booking soon made for someone to come and both guys who came out very helpful, but this should not… Read Full Review

By Homeserveuk

Written on: 05/08/2014

Hi

I am sorry to hear that you`ve had to call us back about the blocked kitchen sink and you had has someone out 2 months ago for the same issue. it’s good to hear that you was happy with the service and when both Engineers attended. If there is anything you would like to discuss can you please e-mail us your details (please refer to our profile page) and a member of the team will be happy to look into this for you.

Kind Regards
Dana
Here To Help Team
HomeServe

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★★★★★

“Service to rely on”

Written on: 03/08/2014

We had a problem with our boiler on a Saturday and was worried it would not be fixed as we had visitors.The engineer arrived early afternoon and mended it straight away.Very good service thank you… Read Full Review

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