HomeServe Reviews - www.homeserve.com

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★★★☆☆
3 / 5
53% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Drains”

Written on: 17/09/2014 by Kyleighv30 (1 review written)

On both occasions your guys were bloody marvellous Thanks… Read Full Review

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★★☆☆☆

“Clearing of down pipe connected to washing-machine”

Written on: 15/09/2014 by Barrysk284 (1 review written)

The two chaps performed the unblocking of the pipes satisfactorily and were able to make useful suggestions as to how a recurrence of the problem might be avoided. BUT They did NOT return the pipe from the washing machine to the down pipe. The pipe from the washing machine was left hanging loose! I had not noticed their careless oversight. The next time I did a wash the kitchen was completely flooded with water before I had realised. The floor covering has been affected.The joins between… Read Full Review

By Homeserveuk

Written on: 15/09/2014

Hi

I am sorry to hear about the issues you have described, if you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★★★

“Excellent rapid response”

Written on: 14/09/2014 by ChrisMcI (6 reviews written)

My home insurance includes "home emergency" services from Homeserve. One evening we experienced a toilet that would not stop flushing. After ascertaining that the situation was not causing damage to the property, the call centre arranged an appointment for the following morning. However, approximately 30 minutes later my call we were contacted to say an engineer had just finished a call in the locality and enquired if the visit could take place that same evening in spite of being quite late. We… Read Full Review

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★★★★☆

“prompt service”

Written on: 12/09/2014 by MyleeMassey105 (1 review written)

We heard something scratching in our loft phoned homeserve and next day firm came out and confirmed my thoughts we had mice,the operative has laid traps in loft but still waiting for them to return to see if they have caught anything… Read Full Review

By Homeserveuk

Written on: 12/09/2014

Hi

Thank you for getting in touch with us and sharing your feedback. If you do have any further queries in regards to your claim, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★☆☆

“I am afraid your electrician was unable to help us as...”

Written on: 12/09/2014 by Morancj63 (1 review written)

I am afraid your electrician was unable to help us as it was not under our policy… Read Full Review

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★★★★★

“pipe leak”

Written on: 12/09/2014 by McDougallxj399 (1 review written)

Thank you for the work you did for me in such a quick and helpful way, also the young man who me you sent to do the job was great he put my mind at rest after a contractor frightened the life out of me , he should get a pat on the back for customer care . thank you… Read Full Review

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★★★★☆

“Always there”

Written on: 10/09/2014 by Ruthinascot (1 review written)

I have always been happy with the prompt and effective service I have received from Homeserve, and the men always seem to be willing to do a bit extra to make the job totally what I need, eg fixing a leaky tap (with permission) on the end of another plumbing job. Apart from one incident where I couldn't get pest control at short notice, the service has always been excellent. I have had this insurance fro about 6 years… Read Full Review

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★★★★★

“Toilet not flushing”

Written on: 10/09/2014 by Foster302 (1 review written)

Great service from the initial phone call to engineer arriving. Always fantastic… Read Full Review

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★★★★★

“Michael walters”

Written on: 10/09/2014 by Rogersfz20 (1 review written)

A very good and very quick same day service,hard to beat… Read Full Review

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★★★★★

“homeserve verry good at what they do!”

Written on: 10/09/2014 by SimeonScott (1 review written)

the visit by the plumber to repair my water leak he could not see the leek at the time but went with what I said glad he did as he replaced the offending pipes now no more leaks and shower works perfect… Read Full Review

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★★★★★

“Hornets' nest”

Written on: 09/09/2014 by Palmermh173 (1 review written)

The Homeserve operative arrived promptly and dealt speedily and efficiently with the hornets' nest in our roof. I commend his courtesy and pleasant manner and would have no hesitation in recommending Homeserve without reservation… Read Full Review

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★★★★☆

“leaking kitchen tap”

Written on: 07/09/2014 by Alexiso329 (1 review written)

work to replace corroded tap carried out very effiently… Read Full Review

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★★★★★

“Leaking kitchen tap”

Written on: 05/09/2014 by tank212 (1 review written)

Phoned the office on a Sunday morning to report a leak on the kitchen hot water tap. I would give my honest opinion and rate your staff 100% satisfaction from the phone call to the lovely lady who answered my call to the plumber who attended. Your staff were polite and courteous and the plumber could not do enough for us. I was so impressed that he even put shoe protectors on something that other contractors have never done before. First class!!!!… Read Full Review

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★★★☆☆

“Toilet Blockage”

Written on: 01/09/2014 by dpnicho (1 review written)

Can't fault the workman but 2nd appointment made as fault did not clear. Workman did not turn up 2nd day, but was kept fully advised by phone. He did turn up next day and blockage had cleared itself!! Liked communication and did not like non attendance… Read Full Review

By Homeserveuk

Written on: 02/09/2014

Hi, I am sorry to hear about the problems you have described, If you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.
Kind Regards,
Anjali
Here To Help Team
HomeServe

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★★★★★

“Repair of Bathroom Tap not providing hot watre”

Written on: 31/08/2014

Upon notification of problem an engineer was sent in the space of two hours and the problem was solved in around half an hour. The bathroom was left spotless… Read Full Review

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★★★★★

“Excellent service”

Written on: 30/08/2014 by O'Rourke81 (1 review written)

I contacted Homeserve at 7.45 about a blocked drain and was told it would be dealt with that morning. True to their word, the problem was solved and drain cleared by 9.00. Who can ask for better service than that… Read Full Review

By Homeserveuk

Written on: 31/08/2014

Hi
Thank you for getting in touch with us and sharing your positive feedback. We are glad to hear that you are very happy with the service we provided. Thanks for taking the time to leave your comments in review Centre.
Kind Regards,
Anjali
Here To Help Team
HomeServe

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★★★★☆

“A very satisfied customer”

Written on: 30/08/2014 by McCann55 (1 review written)

My call to Homeserve was about leaking taps. Since I phoned on a Friday before a bank holiday week-end I did not expect to have a plumber sent until the following week and was pleasantly surprised to be told that one would be here the following afternoon. The man who arrived, having called earlier to say when he would be with us was friendly, cheerful, gave a full explanation of all that he was doing and did an excellent job. We were very satisfied with the whole service from the response to… Read Full Review

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★☆☆☆☆

“Stay clear of Homeserve”

Written on: 29/08/2014 by Dannau1985 (1 review written)

Just came home from holiday to major leak in my bathroom and kitchen , thinking Homeserve would help me out when I needed them most only to be told they maybe able to send someone out the next day ,as the water was pouring through my roof the next day was far from good enough so I had to call a plumber to sort the problem out , I rang homeserve and cancelled straightaway , there are plenty of similar companies so avoid and go to someone else that will be there when you need them , AVOID… Read Full Review

By Homeserveuk

Written on: 29/08/2014

Hi

I am sorry to hear of the issues advised, If you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★☆☆

“Main Drain Cover”

Written on: 29/08/2014

My initial telephone call requesting a visit was well handled and the person I spoke to had a positive, can-do attitude. All very encouraging. We had booked an afternoon (1-6pm) slot on a Saturday and waited in all afternoon without a visit. We called several times, were placated and assured that an engineer would be with us by 6pm, but no. We finally received a call at 5.50pm advising that we would not see an engineer before 6pm but that we would still receive a visit any time up to… Read Full Review

By Homeserveuk

Written on: 29/08/2014

Hi

I am sorry to hear of the issues advised during your claim and the delay in an engineer attending. If you’d like us to look into this on your behalf please get in touch with us. You can find our contact details at the top of the page and we would be happy to look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★★★

“Stopcock cured now start again”

Written on: 29/08/2014 by Blevinsdg295 (1 review written)

on time, direct,polite and very professionel. a good job well done.recommended… Read Full Review

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