HomeServe Reviews - www.homeserve.com

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★★★☆☆
3.1 / 5
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Latest Reviews

★★★★★

“I am a long-standing subscriber to HomeServe, but only...”

Written on: 20/09/2014 by AlfredoLacroix (1 review written)

I am a long-standing subscriber to HomeServe, but only this year have I needed to use my policy - on five separate occasions, twice for a plumbing problem, twice for a problem with a fault in the lock on an outside door and once for an electrical issue. I was 100% satisfied with the service I received on each occasion from the person who took my initial details, to the person who arrived to rectify the problem. If i had ever doubted the value of the policy over the years, I do not do so now. I… Read Full Review

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★★★★★

“Excellent service”

Written on: 18/09/2014 by LaineyBradley (1 review written)

Perfect service. I telephone call to say plumber would be out that day, then another call to say the plumber would be there shortly. The plumber was great. Could not have had better service. There was nothing I did not like… Read Full Review

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★★★★★

“Cold water tank overflowing”

Written on: 18/09/2014 by Ayana307 (1 review written)

Cold water overflow dripping. Called Homeserve and a plumber arrived and fitted a new ballcock valve which cured the problem. Nothing was too much trouble for plumber as Cold water was in roofspace and he was a tall person and loft opening is small. Fist Class Service… Read Full Review

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★★★★☆

“Unblocking bath drainage”

Written on: 18/09/2014 by Reed196 (1 review written)

We called Homeserve twice in less than a week, as the problem was not satisfactorily dealt with the first time. The second visit was successful, clearing the blockage with a vacuum cleaner. The way our calls were dealt with on the phone were quick, polite, very clear and helpful… Read Full Review

By Homeserveuk

Written on: 18/09/2014

Hi, Thank you for getting in touch with us and sharing your feedback. If you have any further queries in regards to your claim, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you. Kind regards, Dave, Here To Help Team, HomeServe

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★★☆☆☆

“Gas leak/boiler repair”

Written on: 17/09/2014 by tomwoods123 (1 review written)

I called engineer out for a noisy boiler. The engineer was unable to fix the problem due to needing a replacement part which had to be ordered. I was told it was not safe to keep the boiler on so it was switched off. Fair enough. No hot water day one. Rescheduled for second appointment. The second engineer came out five days later after part had been received, did some tests, went mad and started sticking condemned stickers over the boiler and gas fire, insisting that there were leaks coming… Read Full Review

By Homeserveuk

Written on: 18/09/2014

Hi I am sorry to hear about the issues you have described, if you would like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page. Kind regards, Dave, Here To Help Team, HomeServe.

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★★★★★

“Drains”

Written on: 17/09/2014 by Kyleighv30 (1 review written)

On both occasions your guys were bloody marvellous Thanks… Read Full Review

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★★☆☆☆

“Clearing of down pipe connected to washing-machine”

Written on: 15/09/2014 by Barrysk284 (1 review written)

The two chaps performed the unblocking of the pipes satisfactorily and were able to make useful suggestions as to how a recurrence of the problem might be avoided. BUT They did NOT return the pipe from the washing machine to the down pipe. The pipe from the washing machine was left hanging loose! I had not noticed their careless oversight. The next time I did a wash the kitchen was completely flooded with water before I had realised. The floor covering has been affected.The joins between… Read Full Review

By Homeserveuk

Written on: 15/09/2014

Hi

I am sorry to hear about the issues you have described, if you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★★★

“Excellent rapid response”

Written on: 14/09/2014 by ChrisMcI (6 reviews written)

My home insurance includes "home emergency" services from Homeserve. One evening we experienced a toilet that would not stop flushing. After ascertaining that the situation was not causing damage to the property, the call centre arranged an appointment for the following morning. However, approximately 30 minutes later my call we were contacted to say an engineer had just finished a call in the locality and enquired if the visit could take place that same evening in spite of being quite late. We… Read Full Review

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★★★★☆

“prompt service”

Written on: 12/09/2014 by MyleeMassey105 (1 review written)

We heard something scratching in our loft phoned homeserve and next day firm came out and confirmed my thoughts we had mice,the operative has laid traps in loft but still waiting for them to return to see if they have caught anything… Read Full Review

By Homeserveuk

Written on: 12/09/2014

Hi

Thank you for getting in touch with us and sharing your feedback. If you do have any further queries in regards to your claim, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★☆☆

“I am afraid your electrician was unable to help us as...”

Written on: 12/09/2014 by Morancj63 (1 review written)

I am afraid your electrician was unable to help us as it was not under our policy… Read Full Review

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★★★★★

“pipe leak”

Written on: 12/09/2014 by McDougallxj399 (1 review written)

Thank you for the work you did for me in such a quick and helpful way, also the young man who me you sent to do the job was great he put my mind at rest after a contractor frightened the life out of me , he should get a pat on the back for customer care . thank you… Read Full Review

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★★★★☆

“Always there”

Written on: 10/09/2014 by Ruthinascot (1 review written)

I have always been happy with the prompt and effective service I have received from Homeserve, and the men always seem to be willing to do a bit extra to make the job totally what I need, eg fixing a leaky tap (with permission) on the end of another plumbing job. Apart from one incident where I couldn't get pest control at short notice, the service has always been excellent. I have had this insurance fro about 6 years… Read Full Review

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★★★★★

“Toilet not flushing”

Written on: 10/09/2014 by Foster302 (1 review written)

Great service from the initial phone call to engineer arriving. Always fantastic… Read Full Review

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★★★★★

“Michael walters”

Written on: 10/09/2014 by Rogersfz20 (1 review written)

A very good and very quick same day service,hard to beat… Read Full Review

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★★★★★

“homeserve verry good at what they do!”

Written on: 10/09/2014 by SimeonScott (1 review written)

the visit by the plumber to repair my water leak he could not see the leek at the time but went with what I said glad he did as he replaced the offending pipes now no more leaks and shower works perfect… Read Full Review

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★★★★★

“Hornets' nest”

Written on: 09/09/2014 by Palmermh173 (1 review written)

The Homeserve operative arrived promptly and dealt speedily and efficiently with the hornets' nest in our roof. I commend his courtesy and pleasant manner and would have no hesitation in recommending Homeserve without reservation… Read Full Review

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★★★★☆

“leaking kitchen tap”

Written on: 07/09/2014 by Alexiso329 (1 review written)

work to replace corroded tap carried out very effiently… Read Full Review

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★★★★★

“Leaking kitchen tap”

Written on: 05/09/2014 by tank212 (1 review written)

Phoned the office on a Sunday morning to report a leak on the kitchen hot water tap. I would give my honest opinion and rate your staff 100% satisfaction from the phone call to the lovely lady who answered my call to the plumber who attended. Your staff were polite and courteous and the plumber could not do enough for us. I was so impressed that he even put shoe protectors on something that other contractors have never done before. First class!!!!… Read Full Review

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★★★☆☆

“Toilet Blockage”

Written on: 01/09/2014 by dpnicho (1 review written)

Can't fault the workman but 2nd appointment made as fault did not clear. Workman did not turn up 2nd day, but was kept fully advised by phone. He did turn up next day and blockage had cleared itself!! Liked communication and did not like non attendance… Read Full Review

By Homeserveuk

Written on: 02/09/2014

Hi, I am sorry to hear about the problems you have described, If you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.
Kind Regards,
Anjali
Here To Help Team
HomeServe

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★★★★★

“Repair of Bathroom Tap not providing hot watre”

Written on: 31/08/2014

Upon notification of problem an engineer was sent in the space of two hours and the problem was solved in around half an hour. The bathroom was left spotless… Read Full Review

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