HomeServe Reviews - www.homeserve.com

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★★★☆☆
3.1 / 5
57% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“Brilliant”

Written on: 01/11/2014 by lchocolate (1 review written)

Excellent service, the plumber called Matrin was very polite, efficient, punctual and explained everything to me in detail. Would definately recommend Homeserve to anyone… Read Full Review

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★★☆☆☆

“Not happy ”

Written on: 25/10/2014

I called Homeserve on 11 Oct 2014 with breakdown of boiler. Gas engineer came and replaced pressure switch on 16 Oct but boiler did not start. On 20 Oct a new fan was fitted and still did not know the cause of breakdown. Next day switch electrode was changed. Boiler started but soon developed another fault. I was then told as the boiler did not completely broke down they can't do anything. Today 13 days have passed and no joy. I am not at all happy with their service. My boiler is valiant… Read Full Review

Homeserveuk's Comment

Written on: 25/10/2014

Hi,

We're really sorry to hear about the issues you've described regarding the problem with your recent boiler claim.
If you'd like to contact us with your contact details we can look into this further for you.

Kind regards

Jackie
Here To Help Team
HomeServe

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★☆☆☆☆

“25-30 hr wait for no heat call”

Written on: 21/10/2014 by unhappycustomer8689 (1 review written)

I called Homeserv at 7:00 a.m. to report that I have no heat and the pilot light was out. They told me the soonest they could send someone would be 8:00 a.m. to noon the following day… Read Full Review

By Homeserveuk

Written on: 23/10/2014

Thank you for providing this feedback, we always aim to attend the same day where possible for any boiler breakdown and I understand waiting this length of time would be inconvenient , I would like to look into this further for you, please can you email me your details and I will call you to discuss further. Our email address is on the contact details tab.

Kind Regards

James
Here To Help Team
HomeServe

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★★★★★

“Fast, efficient service”

Written on: 28/09/2014 by jrf31 (2 reviews written)

Called HomeServe on a Sunday morning as we had problems with a broken toilet. The operator was very helpful and made sure it wasn't an immediate emergency before advising that the relevant sub-contractor would be in touch shortly with an ETA. 10 minutes later we got a call to arrange a mutually convenient time. The plumber was excellent. Very friendly, helpful and professional. He replaced the part and repaired a patch-up job by the previous owners, all whilst showing me how to check for… Read Full Review

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★★★★☆

“Toilet outside down pipe”

Written on: 27/09/2014 by EvaO'Reilly445 (1 review written)

Were the toilet down pipe enters the outside concrete it started to leak every time the toilet was flushed. Overtime the water escaping was getting worse to such an extent that I was worried it could freeze in the coming winter and would be dangerous for two 80 year old pensioners. Called Homeserve you sent out a very competent young man who repaired it to a very high standard. Any trouble in the future I know who to call… Read Full Review

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★★☆☆☆

“Good work but I waited in all day and they had to...”

Written on: 25/09/2014 by RicardoP (1 review written)

This was not an emergency job but the repair was scheduled for the next day between 0800 and 1300. Because the plumber was delayed on other jobs which took longer than expected, I waited in the whole day. Eventually, the job was rescheduled for the first job of a following day and was completed early in the morning. I have ticked the 'yes box' for recommending to a friend but would warn 'a friend' that the scheduled time is unreliable (I have had a similar problem before but not as bad as this… Read Full Review

By Homeserveuk

Written on: 26/09/2014

Hi

Many thanks for sharing your feedback with us, I’m sorry that there was a delay in our engineer attending your property. If you would like to discuss this further, please do get in touch with us. You can find our contact details at the top of the page.

Kind regards

Dave
Here To Help Team
HomeServe

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★★★★★

“An excellent service - worth every penny!”

Written on: 23/09/2014 by Connerz3 (1 review written)

We had a blocked service pipe at the internal stopcock in the kitchen following a burst water main a few weeks ago. The incoming water pressure got less and less as time went on. I called Homeserve on the Saturday and a plumber came out on Sunday and fixed the problem. He checked our supply to the hot water tank and feeder tank to ensure no debris had got into the system before he left. Everyone concerned was very helpful and reassuring. The service is excellent value for money and gives… Read Full Review

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★★★★☆

“Leakage in bathroom”

Written on: 22/09/2014 by KaseyMcCain (1 review written)

Exellent service as per usual… Read Full Review

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★★★★★

“I am a long-standing subscriber to HomeServe, but only...”

Written on: 20/09/2014 by AlfredoLacroix (1 review written)

I am a long-standing subscriber to HomeServe, but only this year have I needed to use my policy - on five separate occasions, twice for a plumbing problem, twice for a problem with a fault in the lock on an outside door and once for an electrical issue. I was 100% satisfied with the service I received on each occasion from the person who took my initial details, to the person who arrived to rectify the problem. If i had ever doubted the value of the policy over the years, I do not do so now. I… Read Full Review

Homeserveuk's Comment

Written on: 20/09/2014

Hi,

Thank you for getting in touch and sharing your positive feedback with us. We are glad that you are very happy with the service received from our engineers and the front line customer service representatives. Thanks for your comments. It’s good to hear that you were pleased with our service overall when you had your problems. Once again we appreciate your time and feedback.

Kind Regards,

Anjali
Here To Help Team
HomeServe

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★★★★★

“Excellent service”

Written on: 18/09/2014 by LaineyBradley (1 review written)

Perfect service. I telephone call to say plumber would be out that day, then another call to say the plumber would be there shortly. The plumber was great. Could not have had better service. There was nothing I did not like… Read Full Review

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★★★★★

“Cold water tank overflowing”

Written on: 18/09/2014 by Ayana307 (1 review written)

Cold water overflow dripping. Called Homeserve and a plumber arrived and fitted a new ballcock valve which cured the problem. Nothing was too much trouble for plumber as Cold water was in roofspace and he was a tall person and loft opening is small. Fist Class Service… Read Full Review

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★★★★☆

“Unblocking bath drainage”

Written on: 18/09/2014 by Reed196 (1 review written)

We called Homeserve twice in less than a week, as the problem was not satisfactorily dealt with the first time. The second visit was successful, clearing the blockage with a vacuum cleaner. The way our calls were dealt with on the phone were quick, polite, very clear and helpful… Read Full Review

By Homeserveuk

Written on: 18/09/2014

Hi, Thank you for getting in touch with us and sharing your feedback. If you have any further queries in regards to your claim, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you. Kind regards, Dave, Here To Help Team, HomeServe

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★★★★☆

“Gas leak/boiler repair”

Written on: 17/09/2014 by tomwoods123 (1 review written)

I called engineer out for a noisy boiler. The engineer was unable to fix the problem due to needing a replacement part which had to be ordered. I was told it was not safe to keep the boiler on so it was switched off. Fair enough. No hot water day one. Rescheduled for second appointment. The second engineer came out five days later after part had been received, did some tests, went mad and started sticking condemned stickers over the boiler and gas fire, insisting that there were leaks coming… Read Full Review

By Homeserveuk

Written on: 18/09/2014

Hi I am sorry to hear about the issues you have described, if you would like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page. Kind regards, Dave, Here To Help Team, HomeServe.

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Tomwoods123's reply to Homeserveuk's Comment

Written on: 23/09/2014

Shortly after posting this review I was contacted by homeserve. I was asked to go over what had happened and clarify a few points. He assured me he would look into it and investigate what had gone on. He got back to me a short time later and agreed what had happened was not acceptable, apologised and I was compensated financially. I have had experience of poor service with a few companies in the past and complaining usually does no more good than just making me feel better for getting it off my chest. At best, a hollow apology is all you get. It's nice to finally hear someone say we're sorry this has happened and here is some compensation to hopefully make you feel better about the situation. Well it has. Thanks

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★★★★★

“Drains”

Written on: 17/09/2014 by Kyleighv30 (1 review written)

On both occasions your guys were bloody marvellous Thanks… Read Full Review

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★★☆☆☆

“Clearing of down pipe connected to washing-machine”

Written on: 15/09/2014 by Barrysk284 (1 review written)

The two chaps performed the unblocking of the pipes satisfactorily and were able to make useful suggestions as to how a recurrence of the problem might be avoided. BUT They did NOT return the pipe from the washing machine to the down pipe. The pipe from the washing machine was left hanging loose! I had not noticed their careless oversight. The next time I did a wash the kitchen was completely flooded with water before I had realised. The floor covering has been affected.The joins between… Read Full Review

By Homeserveuk

Written on: 15/09/2014

Hi

I am sorry to hear about the issues you have described, if you’d like us to look into this for you, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★★★

“Excellent rapid response”

Written on: 14/09/2014 by ChrisMcI (6 reviews written)

My home insurance includes "home emergency" services from Homeserve. One evening we experienced a toilet that would not stop flushing. After ascertaining that the situation was not causing damage to the property, the call centre arranged an appointment for the following morning. However, approximately 30 minutes later my call we were contacted to say an engineer had just finished a call in the locality and enquired if the visit could take place that same evening in spite of being quite late. We… Read Full Review

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★★★★☆

“prompt service”

Written on: 12/09/2014 by MyleeMassey105 (1 review written)

We heard something scratching in our loft phoned homeserve and next day firm came out and confirmed my thoughts we had mice,the operative has laid traps in loft but still waiting for them to return to see if they have caught anything… Read Full Review

By Homeserveuk

Written on: 12/09/2014

Hi

Thank you for getting in touch with us and sharing your feedback. If you do have any further queries in regards to your claim, please get in touch with us. You can find our contact details at the top of the page and we will look into this for you.

Kind Regards
Jack
Here To Help Team
HomeServe

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★★★☆☆

“I am afraid your electrician was unable to help us as...”

Written on: 12/09/2014 by Morancj63 (1 review written)

I am afraid your electrician was unable to help us as it was not under our policy… Read Full Review

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★★★★★

“pipe leak”

Written on: 12/09/2014 by McDougallxj399 (1 review written)

Thank you for the work you did for me in such a quick and helpful way, also the young man who me you sent to do the job was great he put my mind at rest after a contractor frightened the life out of me , he should get a pat on the back for customer care . thank you… Read Full Review

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★★★★☆

“Always there”

Written on: 10/09/2014 by Ruthinascot (1 review written)

I have always been happy with the prompt and effective service I have received from Homeserve, and the men always seem to be willing to do a bit extra to make the job totally what I need, eg fixing a leaky tap (with permission) on the end of another plumbing job. Apart from one incident where I couldn't get pest control at short notice, the service has always been excellent. I have had this insurance fro about 6 years… Read Full Review

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