HomeServe Reviews - www.homeserve.com

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★★★☆☆
3.2 / 5
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Latest Reviews

★☆☆☆☆

“A complete muddle”

Written on: 05/12/2016 by Hanley472 (1 review written)

Broken air vent bleed valve on a rad, a 2 minute fix I was told by the home serve guy and his apprentice. To my surprise they did not have such a basic part in stock. Three days later not heard anything so I contacted homeserve only to find out because the guy had forgotten to register the call on his iPad nothing had been done re ordering a spare part. An absolute joke! so a week after registering the issue still nothing has been done, homeserve did offer to send someone out at 2am to look at… Read Full Review

Homeserveuk's Comment

Written on: 06/12/2016

Hi there
Thank you for leaving a review and letting us know about this. What you have described sounds out of the ordinary and we would really like to work towards getting this resolved. Head over to the top of our page and you can find some details to get in touch via e-mail.

Hope to hear from you soon,

Kind regards

Rebecca
Here To Help Team

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★☆☆☆☆

“PATHETIC USELESS HOMESERVE UK”

Written on: 21/11/2016 by cyPorter156 (1 review written)

Keep in mind no hot water/central heating as couldn't use boiler because the waste pipe was blocked Ridiculous service, highly not recommended. Please don't pay these scums. Had boiler waste pipe blocked and now it's 5 days they couldn't fix it reason why well surprise. First they sent boiler engineer on Thursday when asked for a plumber, so he nicely said this is not my job you need a plumber. Ranged Homeserve and another surprise no plumber is available until Friday. So appointment made… Read Full Review

By Homeserveuk

Written on: 22/11/2016

Hi there,

Thank you for making us aware of your situation. This is something we’d very much like to try and help get resolved.

So we can assist you please send us your address details and we’ll be in touch.

Hope to speak soon,

Alison
Here To Help Team

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★☆☆☆☆

“APPALLING!”

Written on: 20/11/2016 by Blackjf292 (1 review written)

I have been completely without hot water & heating for 2 weeks with an intermittent fault for the last 4 weeks. They didn't even try to fix the intermittent fault & left the boiler dangerously in pieces after trying to fix it. The engineers consistently told lies about attending the problem & leaving twice on a promise to call back and then didn't! It has now taken a week for a part to get to a new engineer but they have not made it a priority to come to fix the problem. I have wasted MANY… Read Full Review

By Homeserveuk

Written on: 22/11/2016

Hi there,

Thank you for making us aware of your situation. This is something we’d very much like to try and help get resolved.

So we can assist you please email us your policy details and we’ll be in touch.

Hope to speak soon,

Alison
Here To Help Team

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Raynsa's Comment

Written on: 21/11/2016

no hot water/central heating as couldn't use boiler because the waste pipe was blocked

Ridiculous service, highly not recommended. Please don't pay these scums. Had boiler waste pipe blocked and now it's 5 days they couldn't fix it reason why well surprise. First they sent boiler engineer on Thursday when asked for a plumber, so he nicely said this is not my job you need a plumber. Ranged Homeserve and another surprise no plumber is available until Friday. So appointment made between 12pm and 6pm. Plumber came 9pm 3 hours late. He tried the vacuum sucktion method didn't work why because vacuum pipe had cracks in it wow. So he nicely excused by saying this job needs electric jet which he doesn't have. He ranged the home serve himself to ask for one and they said next available plumber is on Monday. So cutting the story short I waited until Monday. Today the plumber came at 1pm, I was happy as he had the electric jet. But another surprise that electric jet was faulty too wasn't working at all. So he left. Another appointment booked for today before 6pm and received a call quarter to 6 that the engineer is not coming today as he has the faulty electric jet as well. Now they gave me an appointment on Wednesday. 6 DAYS WITHOUT HOT WATER AND CENTRAL HEATING... thank you home serve NOT

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★★★★★

“Repair water stop tap”

Written on: 17/11/2016 by Karsyn143 (1 review written)

Engineer called on time carried out repair without delay,he was friendly compent and explained what he was doing.He left the place clean and tidy.First class job.I will recommend Home Serve to all… Read Full Review

By Homeserveuk

Written on: 21/11/2016

Hi there,

What a fantastic review! Thank you for sharing this with us, I'll be sure to pass on your kind words to the engineer that attended.

Kind regards,

Alison
Here To Help Team

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★★★☆☆

“Sort a water tank problem in loft to stop overflow leak.”

Written on: 16/11/2016 by mayart (1 review written)

The actual problem for which the plumber came was sorted out quickly and efficiently. However, while he was here, I asked him to look at the cold bath tap, which was leaking. I thought it must be a washer needing replacement. The man said this particular type of tap did not have a washer and recommended that the taps be replaced by new ones - a lengthy job (and probably expensive). A week later, my local plumber came to see about the tap and fixed it in 30 minutes by replacing a washer. I feel… Read Full Review

Homeserveuk's Response to mayart's Review

Written on: 16/11/2016

Hi there,

Thank you for making us aware of this situation. Your feedback is important to us as it helps us to understand what we’re getting right and what we need to focus on to improve.

I’m sorry you feel that the engineer may have misjudged the situation. Please be assured that we’d never intentionally give a Customer incorrect information. I’d like to apologise for any inconvenience this may have caused and I’ll ensure your comments are passed on.

Kind regards,

Alison
Here To Help Team

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★★★★★

“Fantastic Service”

Written on: 06/11/2016 by Tamiad141 (1 review written)

Excellent service, very happy with the man that came out and thank you for a prompt service… Read Full Review

By Homeserveuk

Written on: 07/11/2016

Hi there,

Thanks for taking the time to leave such a great review!

We're happy that your repair was resolved so quickly, this is just what we like to see :)

Alison
Here To Help Team

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★★★★★

“well done homeserve”

Written on: 28/10/2016 by KeylaFlynn44 (1 review written)

I had blocked pipes - the engineer arrived on time, very friendly and efficient. Explained what the procedure was. The problem was thoroughly investigated and dealt with efficiently - everything was cleared up and left very neat and tidy. Told me to see how thing went over the next couple of weeks, and to call homeserve if there was any problems. Well Done!… Read Full Review

Homeserveuk's Comment

Written on: 14/11/2016

Hi there

Thanks for letting us know about your claim. I’m really pleased we were able to help you out and get this sorted. To know you were so happy is exactly what we aim for!

If you need us again, please let us know 

Leah
Here To Help Team

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★★★★★

“Would recommend anytime!”

Written on: 28/10/2016 by Rileyf399 (1 review written)

Speedy response, fully explained plan of action, executed professionally as stated with excellent attitude and further useful information. Fitted around my times, very polite and considerate of my home. Brilliant service… Read Full Review

Homeserveuk's Comment

Written on: 14/11/2016

Hi

This is what we like to see, to know we were able to get things back up and running in fantastic! We aim to make it as easy as we can do it’s nice to see you were so pleased.

You know what to do if you need us again 

Leah
Here To Help Team

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★☆☆☆☆

“Electrician service”

Written on: 26/10/2016 by TyreseDonaldson370 (1 review written)

I had a ceiling light that would not turn off. and was told that they would have to lift the carpets to access the junction box in the ceiling above, but i would have to have someone come to replace them and put back the floor boards. This means that I would have pay for a separate service, perhaps 2, for the carpet and floor boards, for the Homeserve electrician to service the contract. This would turn out to be more expensive than having the whole job paid for by a private electrician, which… Read Full Review

By Homeserveuk

Written on: 28/10/2016

Hi,

Thank you for taking the time to share some feedback on your recent visit.

When our engineers visit our Customers' homes we aim to resolve the fault efficiently and effectively. When we have to make access to complete a specific repair, in your case the junction box, we will put the affected area back safely once access has been made.

If you wish to discuss this in more detail or forward your invoice for consideration, you can reach us via e-mail

Kind regards

Here To Help Team

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★☆☆☆☆

“zero customer service, terrible company”

Written on: 18/10/2016 by Ryleeq56 (1 review written)

No heating for two weeks. One fiasco after another. Dont turn up when they should, when they do turn up they do not have the correct parts. Avoid using this company. Both me and Landlord suffered severe stress trying to deal with this company. Letter of complaint not responded to yet!!… Read Full Review

Homeserveuk's Comment

Written on: 14/11/2016

Hi there

Thanks for taking the time to bring this to our attention.

Whenever a Customer makes a claim we do our best to get out as soon as we can and to get all work completed first time around. Our engineers go out with their vans loaded with equipment to help them carry out most jobs they come across. Sometimes though they do need specific parts and there is an ordering process, so I’m sorry about the delays you experienced this time.

Should your landlord wish to discuss this in more detail we can be reached via our email address that can be found at the top of our profile page.

Kind regards,

Leah
Here To Help Team

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Homeserveuk's Comment

Written on: 14/11/2016

Hi there

Thanks for taking the time to bring this to our attention.

Whenever a Customer makes a claim we do our best to get out as soon as we can and to get all work completed first time around. Our engineers go out with their vans loaded with equipment to help them carry out most jobs they come across. Sometimes though they do need specific parts and there is an ordering process, so I’m sorry about the delays you experienced this time.

Should your landlord wish to discuss this in more detail we can be reached via our email address that can be found at the top of our profile page.

Kind regards,

Leah
Here To Help Team

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Homeserveuk's Comment

Written on: 14/11/2016

Hi there

Thanks for taking the time to bring this to our attention.

Whenever a Customer makes a claim we do our best to get out as soon as we can and to get all work completed first time around. Our engineers go out with their vans loaded with equipment to help them carry out most jobs they come across. Sometimes though they do need specific parts and there is an ordering process, so I’m sorry about the delays you experienced this time.

Should your landlord wish to discuss this in more detail we can be reached via our email address that can be found at the top of our profile page.

Kind regards,

Leah
Here To Help Team

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★☆☆☆☆

“Bandaid repairs”

Written on: 16/10/2016 by Masthope (1 review written)

First off I want to say the contractor and the water company were great. Homeserve on the other hand was another thing. We had made a claim in which an initial fix was made and we were told that if the problem continued we may need to replace the whole water line. We recently experienced another leak and homeserve addressed the situation with a bandaid on the problem. The next day we received a call that the water break now seemed worse. We contacted homeserve again and argued with them… Read Full Review

By Homeserveuk

Written on: 17/10/2016

Hi,

When our engineers visit our Customers’ homes we aim to resolve all service issues effectively. Whilst we do have a claims limit on some of our policies, we consider this to be sufficient, so that there’s no additional costs to you as a Customer.

What you’ve described sounds unusual. We trust that our engineers are able to complete professional repairs and that’s why we’d welcome the chance to investigate what has happened and to see if we can help. For us to be able to do this we’ll need some details, you can send these over to us.

Hope to speak soon,

Leah
Here To Help Team

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★★★★☆

“repair siezed stoptap”

Written on: 15/10/2016 by jrGleason293 (1 review written)

excellent service, repaired same day as reported,engineer excellent… Read Full Review

Homeserveuk's Comment

Written on: 14/11/2016

Hi there

This is what we like to see! Let us know if you need us again :)

Leah
Here To Help Team

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★★★★★

“Leaking stop tap reported ”

Written on: 15/10/2016 by Santosb217 (1 review written)

I thought I had a leaking stop tap the plumber attended and found it was a leaking pipe and fixed it without complaining about it absolutely fabulous he came when he said he would come… Read Full Review

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★★★★★

“emergency plumbing repair”

Written on: 31/08/2016 by Izaiahe26 (1 review written)

just had a very plecsent engineer round to repair a leak from my tank in the loft I felt he went to a lot of trouble to repair it as it is in such a awkward place throughout his time here he was very informative as to what was the problem and how to deal with it.he was a very hard worker and I felt comfortable having him in my home as in the past iv had some very grumpy work men here[not from homeserve though]thankyou homeserve I will recommend you to anyone… Read Full Review

By Homeserveuk

Written on: 01/09/2016

Hi there,

Thank you for taking the time to share such a great review :)
I'm really pleased to hear how happy you are with the engineer and the service he provided! You know where we are if you need us again.

Take care,

Alice
Here To Help Team

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★★★★★

“Professional and reassuring ”

Written on: 25/08/2016 by WarrenBowen136 (1 review written)

Had a pipe leak that could be heard but difficult to trace but everything that could be done was done until the problem was solved. They did not flinch or try and get away from the problem. It can be very worrying as a householder but everybody involved was professional and extremely reassuring. I cannot recommend Homeserve more highly… Read Full Review

By Homeserveuk

Written on: 25/08/2016

Thank you so much,

I'm so pleased to hear that you are happy with the way in which your claim was handled. We know how important your home is to you and are so glad that you can count on us to help.

We really appreciate your kind words.

Rebecca
Here To Help Team

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Homeserveuk's Comment

Written on: 25/08/2016

Hi there,

Thank you for taking the time to share such a great review!

I'm so pleased to hear your kind words about how impressed you were with the service you received, you know what to do if you need us again :)

Alice
Here To Help Team

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★★★★☆

“blocked wc”

Written on: 15/08/2016 by McMillanmg103 (1 review written)

rang and spoke to very nice person and explained the problem, as we only have 1 loo in the house we were told it would be classed as an emergency. the 'technician' came and sorted the problem in a matter of seconds. all has been well since. good service personable technician and job done well… Read Full Review

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★★★★☆

“Tap problem fixed”

Written on: 13/08/2016

A leaking bath tap required a couple of visits - one to discover the problem and ask me to get the part due to it not being standard, the next to fit it. As always the engineers were efficient and pleasant to have around and the job was completed to my satisfaction… Read Full Review

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★★★★☆

“Burst water pipe”

Written on: 13/08/2016 by Savanna242 (1 review written)

No actual repairs carried out - just water turned off at stop tap as a temporary measure. Young man who came out was very pleasant and helpful but could not do a repair either because of terms of contract or too big a job - not sure. No claim made from Homeserve… Read Full Review

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★★★★★

“Fast and fantastic ”

Written on: 06/08/2016 by Campbelltc315 (1 review written)

Had a blocked toilet and leaking tap. Appointment made for the next day, couldn't believe how quick and efficient they where. Fix and replaced within 15 minutes and he was very polite and professional. Would definitely recommend this company as they are everything you need when faced with an emergency or leaks snd blockages… Read Full Review

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★★★★★

“Excellent Service”

Written on: 04/08/2016 by siruth.001 (1 review written)

Had a water leak in the loft on Saturday Evening rang HomeServe who said they could arrange an emergency plumber for later in the evening, or next day as I had already isolated the leak myself and the fact I have a retired couple living next door and did not want to disturb them late at night arranged the repair for the next day (Sunday) Next day a very well presented and polite plumber came dead on time and fixed the leak in no time. He also made sure all the Hot water and boiler was working… Read Full Review

By Homeserveuk

Written on: 04/08/2016

Hey,

Thank you for leaving such a glowing review. I’m so pleased to see that we could get you back to normal in no time. We always aim to offer convenient appointments for our Customers and their lifestyles and it’s great that you got to experience this first hand. You know where we are if you ever needed us in future.

Kind Regards

Rebecca
Here To Help Team

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