To good to be true. After weeks of searching for a product i finally came across this site and placed my order. After receiving no e mail confirming my purchase i decided to give them a ring. Surprise surprise the phone number provided on their site does not exist so i decided to e mail them. I still have had no reply! While checking my order on the site which was confirmed by order received i came across a section where you can track your order. Since the site states 3 to 5 days it should be somewhere in the UK but unfortunately there is no number provided!! If this company does exist they are doing their best to put people off using them! Hopefully i can get my money back? Never again!!

Ordered a groupset for my bike. Cranks came mixed, one XT, one SLX. It took MONTHS till they replaced the wrong part. I spent a lot of time emailing them and phoning them and were totally irresponsive. I even went to their "shop" in London (from OXford) to see what's was wrong after a few months of having nothing as an answer. That was not a proper shop and I found the staff working there not very knowledgeable about bikes. Never will use them again. My worst experience ever buying on line. This was in 2011.

No response to e-mails when orders placed and not delivered. This is not a supplier to be trusted, in fact, looking at the reviews they seem to supply little or nothing... Don't go anywhere near them, there are many other reliable options.

Ordered the above product, has not been delivered at all, probably not posted either. Tried to contact the seller on different emails you can find for them on the net, never replied a single time. Leaving voicemail doesn't help either. Originaly called before placing an order as their SUMMER5 discount code of 5% off wouldn't work, I was promissed immediate refund after placing the order. Nothing of course came out of it! Managed then to speak to an man, some children in the backround. Sounded 1 man business, genuine but DO AVOID, please. Do not risk as you can pay a couple of quid more on amazon for your goods and get free returns, full customer service.

Brought a pair of shoes on 28th March, that was too small, emailed Cycle Cube, and got an answer back very quickly how to send them back etc. So I sent them back via Royal Mail. Week later (as i didn't hear anything from them) looked the the Royal Mail tracker and it said the parcel was tried to be delivered and they out. and was waiting to be collected. So I emailed Cycle Cube, telling them that the parcel hasn't been collected, Check the tracker the next day and the parcel had been picked up, but no email from Cycle Cube to confirm this. I have tried to email/phone them, but I get no response from them. I am still waiting for the shoes over a month ago! I checked the item was in stock via the website so that shouldn't be a problem. I wouldn't mind if they just emailed me back...but I haven't heard a word from them.

Very disappointed with the purchase of; shimano cycling shoes are mtb tyres. The items were delivered separately and on different days although the receipt started otherwise....The items took 8 calendar days to arrive and unfortunately the shoes were too small. Two weeks after placing the order I still waiting for a goods return instruction to swop the shoes for the right size! Emails and telephone calls go unanswered......suggest you go somewhere else until you're happy to wait! mw