Cycle Cube Reviews - www.cyclecube.co.uk

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★★☆☆☆
2 / 5
29% of users recommend this
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Latest Reviews

★☆☆☆☆

“Do Cycle Cube exist?”

Written on: 06/11/2013

To good to be true. After weeks of searching for a product i finally came across this site and placed my order. After receiving no e mail confirming my purchase i decided to give them a ring. Surprise surprise the phone number provided on their site does not exist so i decided to e mail them. I still have had no reply! While checking my order on the site which was confirmed by order received i came across a section where you can track your order. Since the site states 3 to 5 days it should be… Read Full Review

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★☆☆☆☆

“Very poor service”

Written on: 09/10/2013

Ordered a groupset for my bike. Cranks came mixed, one XT, one SLX. It took MONTHS till they replaced the wrong part. I spent a lot of time emailing them and phoning them and were totally irresponsive. I even went to their "shop" in London (from OXford) to see what's was wrong after a few months of having nothing as an answer. That was not a proper shop and I found the staff working there not very knowledgeable about bikes. Never will use them again. My worst experience ever buying on… Read Full Review

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★☆☆☆☆

“Look CX7 spares”

Written on: 03/10/2013

No response to e-mails when orders placed and not delivered. This is not a supplier to be trusted, in fact, looking at the reviews they seem to supply little or nothing... Don't go anywhere near them, there are many other reliable options… Read Full Review

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★☆☆☆☆

“rubbish”

Written on: 15/06/2013 by scottvaughan (1 review written)

Placed an order for a Truvativ ruktion crank a week ago the item has still not been dispatched and I am unable to contact them the phone number does not exist and they do not reply to emails I am now having to go to my credit card company to try and get my money back. Obviously this company is run by little more than a trained chimp [sorry to insult chimps like that]. Scott… Read Full Review

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★☆☆☆☆

“not a shop at all”

Written on: 25/05/2012 by gracieduc (1 review written)

Cyclecube are not a shop at all. I live near west drayton so paid them a visit as their site says 'you can collect them from our store in West London, where you will be helped by trained, expert staff. We also operate a professional workshop from these premises for all your maintenance needs.' its a crappy flat over a charity or healthcare type premises. Not a store at all. DONT EVEN CONTEMPLATE BUYING FROM THEM… Read Full Review

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★☆☆☆☆

“No customer service, don't waste your time”

Written on: 15/09/2011 by alexb612 (1 review written)

I ordered a SLX Groupset, nearly 300 quid, because it was around 20 cheaper than the other sites. The items were delivered very soon, in around one week, so it was lovely so far. The problem was that the chain set was wrong: one crank arm was from SLX and the other one from Deore XT. So I emailed them and they asked me to post the wrong crank arm back, so I did. The right SLX crank arm was supposed to arrive shortly. And I'm still waiting. It's now more than two months!!! And I still with all… Read Full Review

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★★★★★

“A very good seller”

Written on: 26/08/2011 by Fred1e (1 review written)

I am compelled to write this review after seeing quite a few bad reviews about this store. Maybe I am lucky or maybe they have improved since those days, but my experience with this seller was very pleasant and definitely will buy again. I ordered the shoes on Tues PM and received the good on Friday. I had to ring the store several times to see when the good will be dispatched and if they could instruct Royal mail to leave the good with neighbours if I was not in. The chap who dealt with me… Read Full Review

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★☆☆☆☆

“Do NOT risk it. Why bother? Very poor service,...”

Written on: 30/06/2011

Ordered the above product, has not been delivered at all, probably not posted either. Tried to contact the seller on different emails you can find for them on the net, never replied a single time. Leaving voicemail doesn't help either. Originaly called before placing an order as their SUMMER5 discount code of 5% off wouldn't work, I was promissed immediate refund after placing the order. Nothing of course came out of it! Managed then to speak to an man, some children in the backround. Sounded 1… Read Full Review

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★☆☆☆☆

“Found they were selling Kryptonite Stronghold anchor...”

Written on: 10/05/2011 by MonkeyMurphia (2 reviews written)

Found they were selling Kryptonite Stronghold anchor for £35, in Evans this was £60 so too good a deal to pass up. Free delivery was offered if you spent £50, otherwise its a fiver which is quite steep. I needed some bits and bobs so to make up the £15 i bought some inner tubes and a can of the Finish Line degreaser which is £12. I placed the order in January but about 2 weeks later I received a note from a courier saying they had tried to deliver. I rearranged for them to come and they… Read Full Review

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★☆☆☆☆

“Brought a pair of shoes on 28th March, that was too...”

Written on: 01/05/2011

Brought a pair of shoes on 28th March, that was too small, emailed Cycle Cube, and got an answer back very quickly how to send them back etc. So I sent them back via Royal Mail. Week later (as i didn't hear anything from them) looked the the Royal Mail tracker and it said the parcel was tried to be delivered and they out. and was waiting to be collected. So I emailed Cycle Cube, telling them that the parcel hasn't been collected, Check the tracker the next day and the parcel had been picked up… Read Full Review

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★☆☆☆☆

“Very disappointed with the purchase of; shimano cycling...”

Written on: 14/04/2011

Very disappointed with the purchase of; shimano cycling shoes are mtb tyres. The items were delivered separately and on different days although the receipt started otherwise....The items took 8 calendar days to arrive and unfortunately the shoes were too small. Two weeks after placing the order I still waiting for a goods return instruction to swop the shoes for the right size! Emails and telephone calls go unanswered......suggest you go somewhere else until you're happy to wait! mw… Read Full Review

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Cyclecube's Comment

Written on: 18/04/2011

This customer is quite right, the delay in recieving his order after he placed it is unacceptable. The courier company took the order from us and simply hung onto them, we are not happy with the service we have provided and are currently looking to replace our free delivery service with a better provider.
<br/>Cyclecube

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★★★★★

“I ordered a 'Shimano M183N' which are not easy to find...”

Written on: 06/04/2011 by Allan113 (1 review written)

I ordered a 'Shimano M183N' which are not easy to find from Cyclecube.co.uk very easy to use and offers everything they sell in their site.

We were extremely impressed with the amazing customer service! The communications were not just perfunctory, they were warm and congenial, and made us feel like we were valued customers, not just another order number.

I've received the 'Shimano M183N' than what was originally expected I was so pleased with their quality of merchandise. The shoes… Read Full Review

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★★★★☆

“I ordered one of the new 105 rear mechs off Cyclecube...”

Written on: 19/01/2011 by bikewizi (2 reviews written)

I ordered one of the new 105 rear mechs off Cyclecube last week, it was a good price and was on my bike 4 days after I ordered it, so I guess they aren't as quick but its quite nice to get a good price without using one of the big boys!!… Read Full Review

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★★★★☆

“I ordered some bike shoes for a Christmas Present from...”

Written on: 30/12/2010 by dfairfax (1 review written)

I ordered some bike shoes for a Christmas Present from cyclecube because they were cheap. To be honest I wasnt sure they'd make it in time what with the weather and all, but they did. When I rang them with a question about the width of the shoes the guy said he wasnt sure, but he rang me back quite quickly and was really helpful (in the end!!)… Read Full Review

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