Easy Life - www.easylifegroup.com Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“No delivery and no customer service - AVOID!!!”

Written on: 26/08/2016 by nickgesinger (1 review written)

I ordered some pet stairs on the 2nd August as a gift and their email confirmation said delivery would be 5-8 working days. When this didn't happen I called up on 12th August but after waiting 15mins to get through queue I emailed instead. I got an automated email saying that due to warehouse system update orders were taking a further 10 days to complete. They had not previously made me aware of this and the only way I found out was by me contacting them. I emailed them again saying this and… Read Full Review

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★☆☆☆☆

“input from others thanks”

Written on: 22/08/2016 by bart1maggie2 (1 review written)

was going to order until saw so many bad reviews really needed to help my mother … Read Full Review

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01Bob's Response to bart1maggie2's Review

Written on: 24/08/2016

I ordered something and when it eventually arrived, it was wrong. It has been impossible to contact them. They don't answer the phone and their website contact form doesn't seem to work. They are clearly not interested in providing any kind of service. AI and considering a smalls claim court to get them to refund my money. It's free if you win.
I only wish I could score them zero.

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★★☆☆☆

“Returns and RAC .”

Written on: 20/08/2016 by Yates197 (1 review written)

I ordered a black box camera for my car and having waited three times the listed delivery time it arrived minus a part and batteries that would not fit in the battery spacing. Within the hour I phoned them (no. 39 on the waiting list)for an RAC number. I was asked did I want a replacement which I decided I didn't as I had a feeling that the same problem would arise. eventually, after much discussion I was given an RAC number and told to post it back. I queried that I should pay £4.50 to return… Read Full Review

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★☆☆☆☆

“This is a dishonest company”

Written on: 19/08/2016 by adi51 (1 review written)

I have found this company the worst I have ever dealt with, the agent on the customer service and help phone lines do nothing but lie to get you off the phone. Since I first asked for a refund 09.08.2016 to date 5 different people have told me they have put my refund thought, the 6th said she had and sent me an email confirming this.Later that day a supervisor did return my call (I had asked to speak to a manager or higher) and to be honest didn't seem that bothered I had been lied to so many… Read Full Review

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★★☆☆☆

“I ordered a washing machine in June it is now August...”

Written on: 11/08/2016 by telbol (1 review written)

I ordered a washing machine in June it is now August and I am still waiting for it to be delivered.After countless phone calls and keep being told it has been despatched,I am very unhappy about the customer service that I have received.Please could you sort this out urgently or I want my money refunded. … Read Full Review

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★☆☆☆☆

“Far from an easy life dealing with this company”

Written on: 04/08/2016 by JolieConnell243 (1 review written)

Please please please do not use this company . The very name easy life sends me into a melt down . If you are prepaired to wait in day after day on a promise your goods will be delivered, or sit on the phone waiting in a queue of 50 callers only to be fobbed of and told there are know managers to talk too available , or wait for a call back that never comes , or indeed ask for any information at all regarding your order . Customer service non existent and Feel like I have been taken for a… Read Full Review

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★☆☆☆☆

“was going to order goods”

Written on: 01/08/2016 by Wade341 (1 review written)

have the easylife book thanks for your reviews everyone was going to buy some things will save my money and go elsewhere thanks for warning me… Read Full Review

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★★☆☆☆

“I placed an order for two items three weeks ago.After...”

Written on: 20/07/2016

I placed an order for two items three weeks ago.After two weeks nothing came so I rang up to be told part of my order was out of stock but would send rest of order.Still nothing very poor and inadequate service… Read Full Review

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★★★★★

“rewards club”

Written on: 18/07/2016 by henney17 (1 review written)

Just to say a big thank you to the rocket marketing group for sorting out my dads complaint so quickly it has restored my faith in the system and especially a big thank you to the agent who I spoke to and he was very professional… Read Full Review

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★★☆☆☆

“Misleading description”

Written on: 14/06/2016 by Rjdunst (1 review written)

Ordered a shoe storage ottoman. Details claimed it would fit his shoes, it is far too small. Description is misleading when I emailed customer services I was told to try a different section of the rack which strangly enough I already had! Disappointed and won't be ordering again from this company… Read Full Review

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★☆☆☆☆

“AVOID this company unless you like being ripped off by...”

Written on: 05/03/2016 by O'Donnellie384 (1 review written)

Order didn't arrive although website said it had been dispatched. Cust services blamed Yodel saying they damaged goods, scratched apparantly, quite hard to scratch a fabric seat cover I think. anyway asked for refund, told to refuse delivery, not had delivery so basically lost the £50......plus 7p a minute trying to get item delivered.... It seems that they are bad basically getting away with it… Read Full Review

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★★☆☆☆

“Worst customer service I've ever encountered”

Written on: 29/02/2016 by McLeod_C (1 review written)

I ordered a door canopy from EasyLife in August 2015. It arrived within a couple of weeks, but it was missing the necessary fixings. I reported the problem immediately and asked for a fixings pack. When none arrived, I reported it again, and again, and again. Emails sent to EasyLife were completely ignored, but on the phone the helpline staff were always very polite and gave the impression of being helpful - but the missing parts still never arrived. Eventually, in early December, I told them I… Read Full Review

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★☆☆☆☆

“Dreadful”

Written on: 12/02/2016 by Pierce406 (1 review written)

How are these people allowed to trade? They don't stick to what they say on the catalogue, take the money and don't send goods. If you cancel the order it takes weeks to get your money back. Just the worst catalogue company I have come across! If you ring to find out where your order is, you wait on the line listening to music as they make 7p a minute and then cut you off. They should not be allowed to get away with this. But... the Advertising Standards Authority has no teeth and it is a… Read Full Review

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★☆☆☆☆

“Please do yourself a favour and never ever buy...”

Written on: 16/01/2016 by Powerspt373 (1 review written)

Please do yourself a favour and never ever buy anything from this bunch. You will hold the line for more than 30 minutes, only to be cut off. You will try to get something resolved; they won't even reply to an e-mail… Read Full Review

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★☆☆☆☆

“What a RIP OFF”

Written on: 06/01/2016 by Rachels484 (1 review written)

Bought an ear cleaner for £19.98, item arrived and was what I had ordered. I then get a phone call about joining a rewards club which gives me super discounts, but I have to pay the £2.95 postage for the book. However no book arrives and I find that Easylife have taken out the £2.95, plus £79.97 from my debit card which I used to pay for the ear cleaner. Then I find that a company called completesave.co.uk have taken £15.00 from my debit card, which I knew nothing about. It turns out that… Read Full Review

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★☆☆☆☆

“Very cunning business plan”

Written on: 20/12/2015 by Tonyy251 (1 review written)

They keep sending the wrong item and then make a fortune on the phone calls to customer service on an 084 number. The best one was when I waited in the phone queue for 30 minutes until I got to number one and then was cut off. Customer services are incompetent and emails are unanswered. Easylife? More like Trouble and Strife… Read Full Review

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★☆☆☆☆

“Magnifying glass”

Written on: 16/12/2015 by 4367altt (1 review written)

Have bought one or two items in the past. Poor quality. The magnifying glass supposedly X5 is just not true. No stronger than reading glasses. This company really needs to be looked at… Read Full Review

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★☆☆☆☆

“DO NOT USE THIS COMPANY!!!!”

Written on: 09/12/2015

Ordered an UMBRELLA ... RECEIVED an EASYREACH CLEANING STICK!!! I tried ringing for a Returns Authorisation Code several times and told repeatedly I'm 25th, or thereabouts, in the queue! Emailed complaint & requested RAC by return email. Still waiting! After reading other reviews I don't hold out much hope of response/action. If no reply received I will return item with strongly worded letter and await refund… Read Full Review

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★☆☆☆☆

“False Advertising”

Written on: 04/12/2015

EasyLife advertise a clock with hands that can be read in the dark. That is not true. I ordered one clock and got one free. Neither clock met the advertised standards. I complained, and in fairness, two more clocks were sent. These two were equally unsuitable. The arrogant CEO refuses to respond, and the toothless Advertising Standards Authority won't take action. All they would need to do is to take my clocks and examine them. Then see who is lying. (I did eventually get a refund, but I resent… Read Full Review

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★☆☆☆☆

“Item not deliivered”

Written on: 20/11/2015 by Arejay (1 review written)

I ordered items to the value of £72.92on the 14th of Sept 2015. On delivery found one item missing from the delivery and after five phone calls which were a complete and utter waste of time I wrote to the CEO and again my complaint was ignored. I didn't even receive an acknowledgement I am out of pocket for the sum of £12.99 and feel their statements regarding the customer care on how there customers were important should be looked at by Trading Standards as what is in print bears no… Read Full Review

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