Easy Life - www.easylifegroup.com Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“Watch out for the aftersales call!”

Written on: 28/11/2016 by Laverdabru1116 (53 reviews written)

Received a catalogue from this company. There was an item I was interested in. Went online to order it - but it was at a higher price. Emailed them several times, eventually received one back, advising me to use their UK based call centre to order it at the advertised price.. Tried that. The lady I spoke to did not have a good command of English, after five minutes I gave up spelling out my postcode. So, I sent in the form from my catalogue, (foolishly) giving my Credit Card details for… Read Full Review

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★☆☆☆☆

“Watch out for the aftersales call!”

Written on: 28/11/2016 by Laverdabru1116 (53 reviews written)

Received a catalogue from this company. There was an item I was interested in. Went online to order it - but it was at a higher price. Emailed them several times, eventually received one back, advising me to use their UK based call centre to order it at the advertised price.. Tried that. The lady I spoke to did not have a good command of English, after five minutes I gave up spelling out my postcode. So, I sent in the form from my catalogue, (foolishly) giving my Credit Card details for… Read Full Review

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★☆☆☆☆

“A big thanks from me too”

Written on: 23/11/2016 by JeffersonLarkin (1 review written)

I was going to order a number of items but so glad I read the reviews. What I find absolutely dreadful (working in customer services myself) that company does not respond to the complaints nor does it seem to rectify the situation promptly. Those poor customers Thank you all for my lucky escape. … Read Full Review

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★☆☆☆☆

“Dreadful Company”

Written on: 04/11/2016 by Warner480 (1 review written)

Placed an order with Easylife. It arrived incomplete. That's when the company showed their true colours. Dreadful customer services, false promises, and it even took a few email exchanges just to get a refund. I'm luckier than other people I've read about, I did manage to eventually get a refund. I'll never deal with this company again, and I could never recommend them to anyone. This morning they had the cheek to send me a catalogue! That went straight into the recycling box that's for… Read Full Review

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★☆☆☆☆

“no response recieved ”

Written on: 22/10/2016 by kgGardner65 (1 review written)

Put in order over 3 weeks ago. No delivery although paid for order in full. No response from company. Will never deal with this company again… Read Full Review

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★☆☆☆☆

“non delivery of goods”

Written on: 16/10/2016

I ordered goods 3 weeks ago and still not received them, we are going away shortly and there will be no-one around to receive them should they arrive.Unable to contact support line by phone so wrote to them last week but still no reply. E mailed them and likewise no reply. I find there business methods appalling, and surprised they are able to continue as they are. All I wanted was an answer re:delivery or non availability. Will not order from them again … Read Full Review

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★☆☆☆☆

“Cheap & Shoddy Products and Service”

Written on: 13/10/2016

I ordered a Tavistock & Jones miltary style watch & 100 Solar Fairy Lights. Advised delivery would be 3rd October. On 30th September I recieved a text telling me that the parcel would arrive that day between 09.30 and 10.30. No Show. Parcel company couldnt throw any light on it until I had A dispatch number from Easylife. Went to website looked up my order number only to find it had not been picked yet. Contacted Easylife by phone and after a 22 minute wait got through to an unhelpful agent who… Read Full Review

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★☆☆☆☆

“I still wait for a solution”

Written on: 06/10/2016 by GiovaniEdwards (1 review written)

I bought on 02/08/16 a cabinet and I payed by debit card, I worte many times and I call too to this company Easylife, but I still wait for my cabinet. Everytime I call they give different answer: sometimes they tell me to wait more 7-14 days, sometimes tell me not possible send my money back, or I need wait for delivery come and send back. About e-mail they delay 5 days to answer. I dont recomend for anybody buy products. I hope somebody from this company read this ans write to me because I… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 30/09/2016 by Sallymac7 (1 review written)

Ordered item 6/9/16 5 working days. Several emails and phone calls - latest one today asking for update -various excuses after waiting 11.21 mins to then have the phone put down on me. I want product now and full refund of delivery cost as its cost me that on the phone calls You know who I am and my phone no. Be brave and rectify By now give item and delivery for free for not keeping to contract  30/9/16… Read Full Review

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★☆☆☆☆

“Absolute joke”

Written on: 21/09/2016 by GraceBallard29 (1 review written)

Ordered goods and in stock goods given delivery by 16th September, no delivery turned up, emailed asking where goods were and got no reply. Telephoned and got automated reply saying due to warehouse updating system please allow 10 working days for delivery before contacting customer services. Other goods ordered due by 22nd September so obviously not going to happen and 30th November. Wish i had read reveiws and I would definately not have ordeed from here… Read Full Review

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★★★★★

“Mattress cleaner 'Wonderful'”

Written on: 16/09/2016 by BetteAllen (2 reviews written)

I had a new mattress delivered today. One of my cats who had the runs ran all over it. It was marked in about ten places with horrible poo. I wanted to cry. Then I remembered my mattress cleaner bought from you. I can honestly say there is not a trace of a stain om the mattress. Fantastic product. I have used it before when drinks had been spilled by the grandchildren and always found it very effective. But this result was amazing. thank you so much… Read Full Review

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★☆☆☆☆

“Absolute Poor inefficient service ”

Written on: 10/09/2016

I ordered a garden trolley on july 7th and had to request a refund at the end of August which I have received, this being the only bit of efficiency that I encountered with this company.To make contact with easy life by phone is a no go and the chance of being faded out and the line going dead truly exists, the immediate line managers are never available, always at meetings, return calls from them do not materialize, the excuses used always blame others such as "the courier must have mislaid… Read Full Review

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★☆☆☆☆

“Easylife certainly don't make life easy”

Written on: 05/09/2016 by cr7179007 (1 review written)

Ordered 2 stepladders from Easylife by phone. Was told at time of ordering there would be no assembly. On receipt of goods found that side rails have to be screwed in but not only that the bolts were missing. Phoned Easylife and was told that the courier would collect between 01:pm to 06:00pm. Went out that morning got home at 11:0am only to find a card that they had called at 10:20am. Got straight on the phone and was promised a call back and they would try to get Yodel the carriers to… Read Full Review

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★☆☆☆☆

“No delivery and no customer service - AVOID!!!”

Written on: 26/08/2016 by nickgesinger (1 review written)

I ordered some pet stairs on the 2nd August as a gift and their email confirmation said delivery would be 5-8 working days. When this didn't happen I called up on 12th August but after waiting 15mins to get through queue I emailed instead. I got an automated email saying that due to warehouse system update orders were taking a further 10 days to complete. They had not previously made me aware of this and the only way I found out was by me contacting them. I emailed them again saying this and… Read Full Review

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Nickgesinger's Response to nickgesinger's Review

Written on: 13/09/2016

13th September - Refund never came and now seeking legal advice.

Tried calling but estimated wait time was 40mins. Have also emailed.

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★☆☆☆☆

“input from others thanks”

Written on: 22/08/2016 by bart1maggie2 (1 review written)

was going to order until saw so many bad reviews really needed to help my mother … Read Full Review

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01Bob's Response to bart1maggie2's Review

Written on: 24/08/2016

I ordered something and when it eventually arrived, it was wrong. It has been impossible to contact them. They don't answer the phone and their website contact form doesn't seem to work. They are clearly not interested in providing any kind of service. AI and considering a smalls claim court to get them to refund my money. It's free if you win.
I only wish I could score them zero.

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★★☆☆☆

“Returns and RAC .”

Written on: 20/08/2016 by Yates197 (1 review written)

I ordered a black box camera for my car and having waited three times the listed delivery time it arrived minus a part and batteries that would not fit in the battery spacing. Within the hour I phoned them (no. 39 on the waiting list)for an RAC number. I was asked did I want a replacement which I decided I didn't as I had a feeling that the same problem would arise. eventually, after much discussion I was given an RAC number and told to post it back. I queried that I should pay £4.50 to return… Read Full Review

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★☆☆☆☆

“This is a dishonest company”

Written on: 19/08/2016 by adi51 (1 review written)

I have found this company the worst I have ever dealt with, the agent on the customer service and help phone lines do nothing but lie to get you off the phone. Since I first asked for a refund 09.08.2016 to date 5 different people have told me they have put my refund thought, the 6th said she had and sent me an email confirming this.Later that day a supervisor did return my call (I had asked to speak to a manager or higher) and to be honest didn't seem that bothered I had been lied to so many… Read Full Review

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★★☆☆☆

“I ordered a washing machine in June it is now August...”

Written on: 11/08/2016 by telbol (1 review written)

I ordered a washing machine in June it is now August and I am still waiting for it to be delivered.After countless phone calls and keep being told it has been despatched,I am very unhappy about the customer service that I have received.Please could you sort this out urgently or I want my money refunded. … Read Full Review

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★☆☆☆☆

“Far from an easy life dealing with this company”

Written on: 04/08/2016 by JolieConnell243 (1 review written)

Please please please do not use this company . The very name easy life sends me into a melt down . If you are prepaired to wait in day after day on a promise your goods will be delivered, or sit on the phone waiting in a queue of 50 callers only to be fobbed of and told there are know managers to talk too available , or wait for a call back that never comes , or indeed ask for any information at all regarding your order . Customer service non existent and Feel like I have been taken for a… Read Full Review

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★☆☆☆☆

“was going to order goods”

Written on: 01/08/2016 by Wade341 (1 review written)

have the easylife book thanks for your reviews everyone was going to buy some things will save my money and go elsewhere thanks for warning me… Read Full Review

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