Easy Life - www.easylifegroup.com Catalogue Reviews

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Latest Reviews

★☆☆☆☆

“"Will never use again"”

Written on: 23/01/2015 by Rodgie (2 reviews written)

Ordered £135 of goods on 6th January 2015, today is the 23rd....guess what?...I don't have my items!!! After 5 phone calls....20 mins waiting for an answer every time...been hung up on 3 times, (i wasn't being unreasonable) told nothing we can do goodbye. This is obviously an everyday occurrence for the people on the other end of the phone, they answer the phones with an agresive attitude, almost as though they are expecting trouble??? Sent two emails neither of which has received a… Read Full Review

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★☆☆☆☆

“Most inept comapny with dismal customer service.”

Written on: 23/01/2015

I ordered three items on 15th December 2014 for presents for Christmas. One small item arrived - late. The others did not arrive and I contacted them. They re-issued them and one item arrived in January which did not fit and had to be sent back, costing me considerable postage. There has been no confirmation of safe receipt and the other item has still not arrived. I have email numerous times to no avail. Needless to say the payment has been taken from my credit card and here I am with… Read Full Review

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★☆☆☆☆

“Should have read the reviews first”

Written on: 22/01/2015 by Dorset-Doug (1 review written)

I ordered some items for the car on 18th December 2014. I did not expect to get the delivery before Xmas however, I contacted the company by email in early January - no reply. Sent another email - same result. Tried ringing - no answer. Hmm pattern developing here! Then looked at these reviews and too late, realised my mistake. Since then, I have sent emails via the website twice - yeah, you guessed it, no reply. Another 2 emails from my account and finally, I have contacted the credit card… Read Full Review

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Dorset-Doug's Response to Dorset-Doug's Review

Written on: 26/01/2015

Further to my previous comments, as an update, I sent an angry gram to say that I was apalled by the service and wished to cancel. I then received a cheery email to say the items had been despatched as if everything was rosy. Took about 5 days to arrive and - wait for it - didn't work! Can't say I was surprised by this stage so I have just spent an afternoon and another £5 to send it back. Oh, and by the way, can you find a dedicated returns address anywhere? I couldn't.

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★☆☆☆☆

“Really bad customer care ”

Written on: 21/01/2015 by Agustin356 (1 review written)

Placed an order week before xmas not delivery NEVER anyone on the customer support line .. will ring back in 6 hours, never happens.. Will NEVER use them again Staff are programmed with I am sorry responses they are not sorry just programmed… Read Full Review

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★☆☆☆☆

“Wait and see........”

Written on: 19/01/2015 by Arkwright007 (3 reviews written)

Ordered goods on the 2nd January, 7 days later email confirming order and checked as 'completed' online. Believed their promise of 'within 7 days of completion to receiving the goods'. E-mailed customer services through their website 8 days later - no response. Rang customer services on the 19th of January and told 'You should receive the goods on Wednesday as they have been despatched'. Asked through which couriers, was told Hermes - that's good I said, I have another parcel coming from… Read Full Review

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★☆☆☆☆

“Avoid at all costs”

Written on: 19/01/2015

Ordered winter boots mid November told in stock will be sent out, monies taken from my account , still await delivery , have rang and been put on hold, emailed at least 7 times now , response is always will be with you on 24 to 48 hours , blame Hermes for delay, yet they deliver regularly in my area , my last 2 emails have now been ignored , how do I get a refund when no one will help, would not recommend these to anyone , avoid at all costs… Read Full Review

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★☆☆☆☆

“UNBELIEVABLY BAD”

Written on: 18/01/2015 by ubO'Sullivan314 (1 review written)

My 87 year old father ordered goods from Easylife in October 2014. He has still not received his goods from them - it is now January 2015. However, they cashed his cheque for over £60 immediately after receiving his order. I telephoned twice. The first time I was told that the goods would be sent. They did not arrive. The second time I phoned I was told that the goods had been "lost in transit". Despite this, Easylife made no attempt to inform my father of this or to refund his money… Read Full Review

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★☆☆☆☆

“Easy Life - NEVER AGAIN !!”

Written on: 16/01/2015 by Jaydino356 (1 review written)

Ordered items from Easy Life intended for Christmas presents on the 8th December 2014 and was told they were all in stock. After my e-mails were ignored, I followed up the order with a phone call, only to be told that 2 items were out of stock! I was then told the remaining items would be despatched on the 17th but when I finally received them on the 27th, the invoice was dated the 23rd!. It also said that the remaining two items were due on the 15th December, but I am still waiting over 4… Read Full Review

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★☆☆☆☆

“Customer Service(?) Stinks”

Written on: 07/01/2015 by O'Neil422 (1 review written)

Late delivery sand damaged item Magazines should stop including this in their publications… Read Full Review

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★☆☆☆☆

“Do not use! !”

Written on: 03/01/2015

I can't believe how I've been conned into Buying something from this company. my mother in law gets the catalogue and asked me to order some boots online from them before Xmas. They promised that if you order by the 23rd December 2014 you get the goods the next day. so I fall for this ridiculous claim. Did I see the boots the next day? ?? No I bloody well didn't. Have I seen them still? ?? No! !!!! They took the money out of my account straight away. I called them and was on hold for 15… Read Full Review

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★☆☆☆☆

“WORST MAIL ORDER COMPANY IN HISTORY OF MAIL ORDER”

Written on: 11/12/2014 by LeslyMeadows (1 review written)

PLEASE PLEASE AVOID THIS AWFUL COMPANY WITH YOUR LIFE,THEY ARE QUICK TO TAKE YOUR MONEY AND VERY VERY VERY SLOW TO GIVE ANY OF IT BACK, TO DATE 6 WEEKS ON I AM STILL WAITING FOR MY REFUND OF £60.00. SO AVOID WITH YOUR LIFE TOU HAVE BEEN WARNED!!!… Read Full Review

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★☆☆☆☆

“Order and get no goods- Customer service don't reply back”

Written on: 03/12/2014 by 392Pierce (1 review written)

Ordered goods and none received. Rang up and was told a supervisor would ring me back,but never did. Emailed 3 times and got no reply. NEVER BUY ANYTHING FROM THIS COMPANY,THEY ARE DODGY… Read Full Review

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★☆☆☆☆

“How do they stay in buisiness?”

Written on: 02/11/2014 by OAP2 (1 review written)

I ordered a pair of Glacier Boots from this site on 7th Sept 2014. I opted for "Express Delivery". A few days later I received an e-mail to tell me they were out of stock, but would be dispatched on 7th October. Having not received anything by 21st October I e-mailed Customer Services 3 times but got no response. I then telephoned Customer Services and was told they were out of stock but would be dispatched on 7th November. (notice how all delivery dates are 1 calendar month apart!!). I am now… Read Full Review

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★☆☆☆☆

“Shockingly poor delivery service.”

Written on: 18/08/2014 by djNorth225 (1 review written)

I ordered an item 08/Aug, still not arrived 18/Aug, customer service say has been despatched it must be coming via the Moon!! If I could find the item I ordered from elsewhere I would. NEVER ORDER ANYTHING YOU WANT FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“horrible company to deal with”

Written on: 11/08/2014 by PaytonAndersen330 (1 review written)

On 7 July I ordered a Collins electric dictionary. It's now 31 days later and still not arrived. I've been calling your customer people line for 2 weeks now and get a different story every time. I've been told it was packaged and ready for delivery several times, and once that a manager would be looking into it. Today I was told that it was out of stock, but in now and that I should receive it shortly. When I asked to speak to a manager I was told none were available, but that a manager… Read Full Review

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★☆☆☆☆

“Ordered but no goods!”

Written on: 25/07/2014 by 301Fernandez (1 review written)

I ordered on 4th July 2014, still waiting for goods 23rd July. I have sent 5 messages through their own contact system but no replies. I have called them twice but got fobbed off on both occasions. I am considering small claims court as they have taken my money and no refund. What a shameful way of doing business. I could not recommend this company to anyone. This review asks for at least one star. If I could I would give minus 5 stars… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 27/06/2014 by 382Craig (1 review written)

Ordered a product, website said 2 day delivery a week later still no sign. Contacted the company and operator said there was a hold on the order and I should have been telephoned (hadn't). They then repeated the order and promised despatch in 72 hours. When questioned operator said (repeatedly) that she couldn't guarantee delivery (this must have been said 10 times) when asked to explain why she was labouring the point she said "I know customers they say .....". Offered 24 hour delivery but… Read Full Review

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★☆☆☆☆

“Still trying”

Written on: 25/06/2014 by annwillmorgan (1 review written)

Simply am unable to order the product that I want - unable to register as keep being told I am already registered and being offered an unrecognisable password. I really need this product… Read Full Review

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★☆☆☆☆

“Service”

Written on: 24/06/2014 by Reid331 (1 review written)

I order an item in April and I have still not received the item. They were out of stock when ordered and received an email saying the item will be in in June 11th still not received my item. Now received an email after complaining saying 23rd of June Ridiculous never ordering for them again. Worse company ever… Read Full Review

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★☆☆☆☆

“Refuse to be an honest company”

Written on: 15/06/2014 by Peytono234 (1 review written)

We bought a 4 step ladder from easylifegroup. It took us about 3 months for it to be shipped to me. After we got it, it had parts missing and as I sat with the shipping label in my hand, their booklet, they tell me they do not have my name or address or any records of shipping this to me. Every correspondence we've gotten from them, it's the same thing. NEVER buy from this company!!! It shows in my bank statement, "Easy Life Group" charging my account for their money. I would have at least… Read Full Review

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