Easy Life - www.easylifegroup.com Catalogue Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“Ordered but no goods!”

Written on: 25/07/2014 by 301Fernandez (1 review written)

I ordered on 4th July 2014, still waiting for goods 23rd July. I have sent 5 messages through their own contact system but no replies. I have called them twice but got fobbed off on both occasions. I am considering small claims court as they have taken my money and no refund. What a shameful way of doing business. I could not recommend this company to anyone. This review asks for at least one star. If I could I would give minus 5 stars… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 27/06/2014 by 382Craig (1 review written)

Ordered a product, website said 2 day delivery a week later still no sign. Contacted the company and operator said there was a hold on the order and I should have been telephoned (hadn't). They then repeated the order and promised despatch in 72 hours. When questioned operator said (repeatedly) that she couldn't guarantee delivery (this must have been said 10 times) when asked to explain why she was labouring the point she said "I know customers they say .....". Offered 24 hour delivery but… Read Full Review

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★☆☆☆☆

“Still trying”

Written on: 25/06/2014 by annwillmorgan (1 review written)

Simply am unable to order the product that I want - unable to register as keep being told I am already registered and being offered an unrecognisable password. I really need this product… Read Full Review

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★☆☆☆☆

“Service”

Written on: 24/06/2014 by Reid331 (1 review written)

I order an item in April and I have still not received the item. They were out of stock when ordered and received an email saying the item will be in in June 11th still not received my item. Now received an email after complaining saying 23rd of June Ridiculous never ordering for them again. Worse company ever… Read Full Review

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★☆☆☆☆

“Refuse to be an honest company”

Written on: 15/06/2014 by Peytono234 (1 review written)

We bought a 4 step ladder from easylifegroup. It took us about 3 months for it to be shipped to me. After we got it, it had parts missing and as I sat with the shipping label in my hand, their booklet, they tell me they do not have my name or address or any records of shipping this to me. Every correspondence we've gotten from them, it's the same thing. NEVER buy from this company!!! It shows in my bank statement, "Easy Life Group" charging my account for their money. I would have at least… Read Full Review

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★☆☆☆☆

“Products don't work”

Written on: 19/02/2014 by Patsitch (1 review written)

Miracle Vanish Pen does not work. Frost Free fridge/freezer de-icer does not work. It remains to be see if the Moth Repellent works, I do not feel very confident. What a rip off, surprised that the Telegraph advertises and sells these products. … Read Full Review

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★☆☆☆☆

“Worst company ever?”

Written on: 06/02/2014

Wrong item delivered,item I wanted not available,returned immediately asking for refund. E-mails not answered excuses given on phone, finally get letter 2 months after return of item saying not returned in time. I have proof of postage even did it first class post to ensure quick delivery… Read Full Review

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★★☆☆☆

“Not very good service”

Written on: 24/01/2014

I ordered a windproof umberella a month ago. The offer was (and still is) buy one get one free. After making 3 phone calls & 3 emails each time being told one would be posted straight out to me i am still waiting to receive it !… Read Full Review

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Ianhodgson's Comment

Written on: 29/01/2014

I am having the exact same problem but told will be sent out next week.

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Debzzx's Comment

Written on: 04/02/2014

i'm another one have emailed this morning. no reply as yet!

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★★☆☆☆

“windproof umbrellas”

Written on: 13/01/2014

bought a windproof umbrella from easylife it said in book its handbag size which it is of a big size also the button you press to get it up is stuck ive only just received it but Monday I be takeing a drive to them to get my money back not messing about phoneing and senting them back after all that I read on these reviews about them wish me luck… Read Full Review

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★☆☆☆☆

“What a shambles.”

Written on: 26/12/2013

Do not order from this company. Ceramic dry cooker ordered on the 24th November, should have been delivered in plenty of time before Christmas. Still not received and had no present on Christmas day. E-mails ignored. Unable to get through on premium phone number, guess thats how they make their money leaving you hanging on at 10p a minute plus network charges. Will never order from this company again… Read Full Review

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★☆☆☆☆

“Wish I had seen reviews before ordering”

Written on: 18/12/2013

I've been waiting for delivery since 14th November. They finally advised on 12th Dec that items now in stock and delivery would take 7-10 "working" days! I wonder if that's a joke? Certainly not funny. Orders from 10-12 other companies arrived within 3 days of order so what's wrong with this lot? They are a shambles!! More importantly, why are they endorsed by an organisation like the Telegraph? Not unreasonably, I expected a high standard of service and the Telegraph has a duty to respond… Read Full Review

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Mrseff's Comment

Written on: 04/01/2014

I completely agree and had the same problem. I ordered elsewhere in the end because the item was a present. It then arrived weeks later so I returned it immediately having had to ring them on a premium number to get a reference. This was just another rip off. I have proof of postage but now 3 weeks later I have still not had a refund. Have just emailed the CEO asking what on earth is going on!!

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★☆☆☆☆

“Do not order from this company! ”

Written on: 28/11/2013 by andyderby (1 review written)

Order a pair of 4 tread steps still waiting 1 month later! have chased up said had been out of stock but they never even bothered informing us this even by email.week later told had arrived instock be with us in couple of days at latest, week later still nothing rang them again told being delivered that day, still never arrived rang them again courier ran out of time at 6pm even though we are open till 8pm will be out today first thing. It IS NOW 12.11PM STILL NOT ARRIVED!! Eery time you ring… Read Full Review

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★☆☆☆☆

“Where the heck is my delivery”

Written on: 27/11/2013

I ordered goods of nearly £200 pounds 3 weeks ago and I am still waiting, even though most of the items were in stock. I telephoned them today demanding my goods but they say it will be another 7/10 days.I foresee that they will probably not arrive before Christmas now. Do not order from this company. They are a complete shambles and trading stadards should get involved… Read Full Review

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★☆☆☆☆

“Don't Order Unless You Don't Want the Order Any Time Soon!”

Written on: 26/11/2013 by jamkam (3 reviews written)

Ordered a pair of snow boots and though they took the money for the boots straight away, come 3 weeks later still no boots or any confirmation that the boots are on their way. Sent an email asking where the boots were and got a very abrupt email back (after 3 days) saying that due to a high demand they had to buy more boots and didn't know when they were going to come. That's not good enough in my book - why not let the customer know that there is a problem? What's wrong with that? Surely… Read Full Review

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★☆☆☆☆

“Sleasylife”

Written on: 18/11/2013 by deskrabbit (1 review written)

Hopeless bunch of may be criminals. They take your money, they charge more than the given price...for example product cost £9.99 I end up paying £14.98. Why? not known, no replies to e-mails, still waiting for the other half of my order, which apparently is out of stock, but that was three weeks ago. I liked nothing about this company, with the exception of being able to advise friends and family that have shown interest in easylifegroup. That they are clearly wasting their time and should… Read Full Review

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★☆☆☆☆

“Rubbish!!”

Written on: 09/10/2013

Ordered something in JULY. It came broken. Still waiting. Do I need to say anything else?… Read Full Review

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★☆☆☆☆

“I would NEVER buy from this Company again.”

Written on: 03/08/2013 by TobiasA (1 review written)

I bought the talking watch and it went wrong after 9 months. The Company's response was that it was only guaranteed for 6 months - a watch guaranteed to be accurate to one second in 1,000,000 years only guaranteed for 6 months?? There was no mention of a guarantee in the brochure or the paperwork which accompanied the watch. I am sure there should have been protection from the 'Distance Buying' rules and the Sale of Goods Act but the Company would not budge. Even a personal letter to the MD… Read Full Review

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Firebyrd's Response to TobiasA's Review

Written on: 20/09/2013

all items must be of saleable quality and fit for purpose and last a reasonable length of time under the sales of goods act. 6 months is not reasonable .I myself have dealt with easy life my recconmendation is KEEP WELL AWAY

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★☆☆☆☆

“Go to Argos or Ikea”

Written on: 21/07/2013

Ordered Cavendish Media Cabinet from these people, described in brochure as simple home assembly, turned out to be massively complicated when I have paid £99.99 plus £17.99 delivery I don't expect to pay someone to assemble the item as well. When I complained that description had been misleading was told that I could return the item but that it would cost me another £10. Bad value, bad service I can't remember the last time I felt so angry. I am going to end up paying £10 for nothing never… Read Full Review

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★☆☆☆☆

“Avoid Like The Plague - If you have any sense”

Written on: 11/10/2012 by Haywood Jay (2 reviews written)

Ordered a Talking Watch for my mother who is partially sighted but it didn't talk when she received it, so called to get the returns number and swiftly sent the item back by first class post. I know now that I should have sent it recorded delivery as they say they didn't receive the return and no way they could send a replacement until they do. Seems a common occurance on other review sites that returns never reach them, If I was them I would be contacting the PO to see where all the parcels… Read Full Review

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★★★★☆

“Reply within minutes”

Written on: 04/04/2012

Recently purchased a pair off insoles "BOGOF" only one pair turned up so emailed and got an answer in minutes.First pair arrived in 3 days so hoping free pair will arrive in same time.Haven't purchased from this company before but on first impressions they seem ok,time will tell… Read Full Review

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