Easy Life - www.easylifegroup.com Catalogue Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“NON RECEIPT OF ORDER”

Written on: 24/07/2015 by LucillePruitt (1 review written)

DISGUSTING - have waited a month for my order. Was told 'lost in transit'. Still waiting for refund. ATROCIOUS customer service. NOBODY answering phone. This company should be DEFINITELY BE CLOSED DOW… Read Full Review

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★☆☆☆☆

“so tired of waiting”

Written on: 22/07/2015 by Brenton40 (1 review written)

Ordered goods two weeks ago- have not yet arrived. Attempted to track but my account states no goods ordered despite receiving conformation of order by email. No response to 2 emails - rang for 10 minutes phone then cut out. Cannot contact - no responses - terrible company. DO NOT ORDER FROM THEM… Read Full Review

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★☆☆☆☆

“Unscrupulous in dealing with vulnerable people”

Written on: 14/07/2015

My very eldery relative received "free gift pack" through the door. I noticed they quoted that it cost him £2.99 and if he did not cancel it would be an annual fee of £69.99. I called to query this and was told "he must have agreed to this". When I asked when I was told it was in the last two weeks. Firstly, he's 91 and would have no idea what they were talking about, secondely he's partially deaf so wouldn't have understood anyway; thirdly in the timespan he was supposed to have ordered… Read Full Review

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★☆☆☆☆

“Terrible after sales customer service”

Written on: 17/06/2015 by Wally_51 (1 review written)

Asked for advice regarding a fault with my talking watch on 8 May 2015. Received an auto response saying they were receiving a lot of emails so it would take up to 3 days to respond (attached a £5 gift voucher for use with a future Easylife purchase - I don't think so!!). I emailed again on 20 May 2015 - AND AGAIN ON 8 June 2015. Received exactly the same useless response (plus voucher) again. As my review title says: TERRIBLE AFTER SALES CUSTOMER SERVICE - they do not reply. Would never buy… Read Full Review

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★☆☆☆☆

“Money taken - No goods received - ”

Written on: 01/06/2015

Order confirmation from Easy Life and money taken 28 April. This is my update of defauls on all three items ordered. (30th May) Age Spot Cream (Out of Stock Advised due 30/04/2015) – Item still not received. No notification as to delay. Now a month overdue Ooh La Bra (Set of 3) -Set A (Out of Stock) – I heard nothing Easylife since they took my money on 28th April. Epilady Electric Pedicure Kit (Out of Stock Due 12/05/2015) - Item still not received. No notification as to delay… Read Full Review

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★☆☆☆☆

“Stainless steel wallet”

Written on: 17/05/2015 by neumanns (1 review written)

I ordered a wallet and they sent me a purse. Now four weeks later despite me phoning them three times I still have no wallet and no word from them when it will arrive or when I can have a refund Not helpful or apologetic… Read Full Review

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★★★★★

“James Rutherford”

Written on: 25/04/2015 by BrennanWilkinson (1 review written)

I would like to tell everyone about the help that I got from Kimberley Dennis when my parcel that l had ordered from Easylife went astray. When I asked for a refund,she worked relentlessly to get it for me. It became apparent that the delivery courier was to blame, not Easylife. I got my refund. but I don't think I would have if it had not been for Kimberley.Also she treated me with respect in every E MAIL she sent Thank you Kimberley you did a great job for me. James Rutherford… Read Full Review

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★☆☆☆☆

“BOGOF clocks”

Written on: 20/04/2015 by Tyrell370 (1 review written)

ordered 24th march - still havent received them cant get through and when I emailed I got redirected in a foreign language. No items, been ripped off… Read Full Review

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★☆☆☆☆

“Broken promise again and again”

Written on: 23/03/2015 by Graeme41 (1 review written)

I placed and order for leather slippers on 29th December. They finally arrived at the beginning of February. They were so hard I could not wear them so returned them on 11th February. Phoned in the first week in March chase my refund. After holding for 5 minutes for customer service, it transpired that it had not been actioned and I was told I would have it within 4 days. Chased again on 20th March, was told they were emailing accounts and promised a call back by 5 o'clock., needless to say… Read Full Review

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★☆☆☆☆

“Failed delivery”

Written on: 19/03/2015 by IamWrite (1 review written)

I ordered an umberella with 1 Free on 7/2/15 together with a patio cleaner. They took payment on 17-2-15 and delivered the pation cleaner on 23/2/15 but no umbrellas. Phoned on 23/2/15 waited for 10+ minutes @ £0.05 per min! Salesman agreed to re-send umbrellas. 15-3-15 Emailed their customer services (Joke) still no response to me email on 19-3-15 and still no delivery. Phoned before 5.00pm to chase up waited on que for 15 mins told to have card details ready as they were about to answer me… Read Full Review

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★☆☆☆☆

“Nil Rating for Easlifegroup!”

Written on: 18/03/2015 by Trevino372 (1 review written)

This company is atrocious! Several newspapers have their "offers" through the Easy Life Group and I really do think they should do their research before dealing with the company. We have had nothing but trouble since we placed our order. It has taken over two months to get to the point where we were promised several different delivery schedules for our items, which failed to materialise. When questioning their customer services we found them to be unhelpful and obstructive. We sent an email… Read Full Review

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★☆☆☆☆

“Worst company I have dealt with”

Written on: 10/03/2015 by woKeller226 (1 review written)

This company is "ABSOLUTELY AWFUL " . After having many problems with them i decided to see if there was any info or reviews on them and SURPRISE SURPRISE like all the previous customers I have experienced the exact same service. I now wish i had done this sooner , lesson learnt. Avoid like the plague and use more reputable companies… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 28/02/2015 by Donald100 (1 review written)

I placed an order cheques was cashed and that was it. I had no response to phone calls no record of my Order on their website completely ignored a formal complaint placed on the complaints section of their website. The company is an absolute disgrace and take monies under false pretences and why the Daily/Sunday Mail has any association with this company it totally beyond me… Read Full Review

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★☆☆☆☆

“stay clear.”

Written on: 27/02/2015 by Linag184 (1 review written)

do not send money until you have the goods. A rip off & completely incompetent, take your cash & not deliver, much you about. I am surprised that Daily Mail associates itself with companies like Easy life. Avid like the plague… Read Full Review

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★☆☆☆☆

“Shambolic and Untrustworthy”

Written on: 23/02/2015 by Collinskf434 (1 review written)

On the 20th Dec 2014 I placed an order with them for £57.95 and recieved a despatch note. 2nd Jan 2015 phoned to ask about my order, was told it was being despatched. 5 times I have been told this so I contacted Trading Standards and the Advertising Authority I have today recieved my parcel 63 days after ordering it. No appology just a general letter offering £5 off my next order. AS IF… Read Full Review

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★☆☆☆☆

“What service?”

Written on: 20/02/2015 by JaseColeman13 (1 review written)

Having lived abroad for many years and ordered many items from many different firms in UK all of which turned up with little problem I thought ordering from Easy Life would be simple.What a mistake!! On 12 January 2015 I attempted to order two items- one was out of stock,despite the fact I had only received the catologue that day.It would be in on 5 February and sent that day.Would I like them to be sent together? Fine. On 12 February thought I'd better chase them up. Answer 'been sent… Read Full Review

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★☆☆☆☆

“So a man walked into a bar.....”

Written on: 13/02/2015 by Pamela274 (1 review written)

Yes, that's a joke. And so is this company! The products they have on offer in their catalogue are good value for money, but trying to get your hands on one is like trying to get a winning lottery ticket! Order placed on 31 Jan, with a delivery lead time of the next Thursday... that's OK, I don't need them until the birthday on February 14th. It's now February 13th, and I have just got off my twice-daily call with the no-help line. Firstly - the call centre. Wow. A 20 minute queue to… Read Full Review

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Smith52's Comment

Written on: 19/02/2015

Same problems. No joke any Longer. Cancelled all orders Yesterday. Got same items from E.bay cheaper and despatched same day or today. Tracked delivery tomorrow. Give this company zero rating. Dont use them.

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★☆☆☆☆

“Ignore everything they tell you..”

Written on: 12/02/2015

Do not order anything from this 'shambles' of a company. Completely ignore what the website says regarding delivery or the state of your order- they must employ a top quality fiction writer for this.. My order placed about 21st January is still not here today- 12th February - but yes - guess what - they have taken my money! I did have an e-mail saying my order will be with me 'soon' (when the slow boat from China arrives?) and even a telephone call to say it has been dispached - but to where?… Read Full Review

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★☆☆☆☆

“What a mess”

Written on: 12/02/2015 by Cooney10 (1 review written)

I have never come across an online business as bad as this one. They give assurances based on what you might like to hear, rather than on any fact. After waiting for a month for 5 items, I asked for the order to be cancelled if it hadn't been despatched already. Naturally, I was emailed to tell me that the goods had been despatched but there is no sign of ant tracking information 24 hours later. I suspect this is a virtual despatch and delivery that is only real in the shambolic minds of the… Read Full Review

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★★★☆☆

“Not that bad”

Written on: 07/02/2015 by Cmech (5 reviews written)

I placed an order for two items on 11th Jan 2015. Having accepted order Easylife then informed me one item was unavailable until 5th March but other item being dispatched. Accepted that as I could not fine a suitable alternative. Tracking item did not seem to work.On 31st received email stating "one or more items have been dispatched" ! this was confusing. Could not track until 6th Feb, and having looked at this and other review sites, became concerned. However this afternoon, 7th Feb, both… Read Full Review

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