Easy Life - www.easylifegroup.com Catalogue Reviews

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★☆☆☆☆
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Latest Reviews

★☆☆☆☆

“WORST MAIL ORDER COMPANY IN HISTORY OF MAIL ORDER”

Written on: 11/12/2014 by LeslyMeadows (1 review written)

PLEASE PLEASE AVOID THIS AWFUL COMPANY WITH YOUR LIFE,THEY ARE QUICK TO TAKE YOUR MONEY AND VERY VERY VERY SLOW TO GIVE ANY OF IT BACK, TO DATE 6 WEEKS ON I AM STILL WAITING FOR MY REFUND OF £60.00. SO AVOID WITH YOUR LIFE TOU HAVE BEEN WARNED!!!… Read Full Review

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★☆☆☆☆

“Order and get no goods- Customer service don't reply back”

Written on: 03/12/2014 by 392Pierce (1 review written)

Ordered goods and none received. Rang up and was told a supervisor would ring me back,but never did. Emailed 3 times and got no reply. NEVER BUY ANYTHING FROM THIS COMPANY,THEY ARE DODGY… Read Full Review

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★☆☆☆☆

“How do they stay in buisiness?”

Written on: 02/11/2014 by OAP2 (1 review written)

I ordered a pair of Glacier Boots from this site on 7th Sept 2014. I opted for "Express Delivery". A few days later I received an e-mail to tell me they were out of stock, but would be dispatched on 7th October. Having not received anything by 21st October I e-mailed Customer Services 3 times but got no response. I then telephoned Customer Services and was told they were out of stock but would be dispatched on 7th November. (notice how all delivery dates are 1 calendar month apart!!). I am now… Read Full Review

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★☆☆☆☆

“Shockingly poor delivery service.”

Written on: 18/08/2014 by djNorth225 (1 review written)

I ordered an item 08/Aug, still not arrived 18/Aug, customer service say has been despatched it must be coming via the Moon!! If I could find the item I ordered from elsewhere I would. NEVER ORDER ANYTHING YOU WANT FROM THIS COMPANY… Read Full Review

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★☆☆☆☆

“horrible company to deal with”

Written on: 11/08/2014 by PaytonAndersen330 (1 review written)

On 7 July I ordered a Collins electric dictionary. It's now 31 days later and still not arrived. I've been calling your customer people line for 2 weeks now and get a different story every time. I've been told it was packaged and ready for delivery several times, and once that a manager would be looking into it. Today I was told that it was out of stock, but in now and that I should receive it shortly. When I asked to speak to a manager I was told none were available, but that a manager… Read Full Review

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★☆☆☆☆

“Ordered but no goods!”

Written on: 25/07/2014 by 301Fernandez (1 review written)

I ordered on 4th July 2014, still waiting for goods 23rd July. I have sent 5 messages through their own contact system but no replies. I have called them twice but got fobbed off on both occasions. I am considering small claims court as they have taken my money and no refund. What a shameful way of doing business. I could not recommend this company to anyone. This review asks for at least one star. If I could I would give minus 5 stars… Read Full Review

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★☆☆☆☆

“Slow delivery”

Written on: 27/06/2014 by 382Craig (1 review written)

Ordered a product, website said 2 day delivery a week later still no sign. Contacted the company and operator said there was a hold on the order and I should have been telephoned (hadn't). They then repeated the order and promised despatch in 72 hours. When questioned operator said (repeatedly) that she couldn't guarantee delivery (this must have been said 10 times) when asked to explain why she was labouring the point she said "I know customers they say .....". Offered 24 hour delivery but… Read Full Review

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★☆☆☆☆

“Still trying”

Written on: 25/06/2014 by annwillmorgan (1 review written)

Simply am unable to order the product that I want - unable to register as keep being told I am already registered and being offered an unrecognisable password. I really need this product… Read Full Review

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★☆☆☆☆

“Service”

Written on: 24/06/2014 by Reid331 (1 review written)

I order an item in April and I have still not received the item. They were out of stock when ordered and received an email saying the item will be in in June 11th still not received my item. Now received an email after complaining saying 23rd of June Ridiculous never ordering for them again. Worse company ever… Read Full Review

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★☆☆☆☆

“Refuse to be an honest company”

Written on: 15/06/2014 by Peytono234 (1 review written)

We bought a 4 step ladder from easylifegroup. It took us about 3 months for it to be shipped to me. After we got it, it had parts missing and as I sat with the shipping label in my hand, their booklet, they tell me they do not have my name or address or any records of shipping this to me. Every correspondence we've gotten from them, it's the same thing. NEVER buy from this company!!! It shows in my bank statement, "Easy Life Group" charging my account for their money. I would have at least… Read Full Review

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★☆☆☆☆

“Products don't work”

Written on: 19/02/2014 by Patsitch (1 review written)

Miracle Vanish Pen does not work. Frost Free fridge/freezer de-icer does not work. It remains to be see if the Moth Repellent works, I do not feel very confident. What a rip off, surprised that the Telegraph advertises and sells these products. … Read Full Review

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★☆☆☆☆

“Worst company ever?”

Written on: 06/02/2014

Wrong item delivered,item I wanted not available,returned immediately asking for refund. E-mails not answered excuses given on phone, finally get letter 2 months after return of item saying not returned in time. I have proof of postage even did it first class post to ensure quick delivery… Read Full Review

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★★☆☆☆

“Not very good service”

Written on: 24/01/2014

I ordered a windproof umberella a month ago. The offer was (and still is) buy one get one free. After making 3 phone calls & 3 emails each time being told one would be posted straight out to me i am still waiting to receive it !… Read Full Review

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Ianhodgson's Comment

Written on: 29/01/2014

I am having the exact same problem but told will be sent out next week.

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Debzzx's Comment

Written on: 04/02/2014

i'm another one have emailed this morning. no reply as yet!

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★★☆☆☆

“windproof umbrellas”

Written on: 13/01/2014

bought a windproof umbrella from easylife it said in book its handbag size which it is of a big size also the button you press to get it up is stuck ive only just received it but Monday I be takeing a drive to them to get my money back not messing about phoneing and senting them back after all that I read on these reviews about them wish me luck… Read Full Review

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★☆☆☆☆

“What a shambles.”

Written on: 26/12/2013

Do not order from this company. Ceramic dry cooker ordered on the 24th November, should have been delivered in plenty of time before Christmas. Still not received and had no present on Christmas day. E-mails ignored. Unable to get through on premium phone number, guess thats how they make their money leaving you hanging on at 10p a minute plus network charges. Will never order from this company again… Read Full Review

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★☆☆☆☆

“Wish I had seen reviews before ordering”

Written on: 18/12/2013

I've been waiting for delivery since 14th November. They finally advised on 12th Dec that items now in stock and delivery would take 7-10 "working" days! I wonder if that's a joke? Certainly not funny. Orders from 10-12 other companies arrived within 3 days of order so what's wrong with this lot? They are a shambles!! More importantly, why are they endorsed by an organisation like the Telegraph? Not unreasonably, I expected a high standard of service and the Telegraph has a duty to respond… Read Full Review

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Mrseff's Comment

Written on: 04/01/2014

I completely agree and had the same problem. I ordered elsewhere in the end because the item was a present. It then arrived weeks later so I returned it immediately having had to ring them on a premium number to get a reference. This was just another rip off. I have proof of postage but now 3 weeks later I have still not had a refund. Have just emailed the CEO asking what on earth is going on!!

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★☆☆☆☆

“Do not order from this company! ”

Written on: 28/11/2013 by andyderby (1 review written)

Order a pair of 4 tread steps still waiting 1 month later! have chased up said had been out of stock but they never even bothered informing us this even by email.week later told had arrived instock be with us in couple of days at latest, week later still nothing rang them again told being delivered that day, still never arrived rang them again courier ran out of time at 6pm even though we are open till 8pm will be out today first thing. It IS NOW 12.11PM STILL NOT ARRIVED!! Eery time you ring… Read Full Review

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★☆☆☆☆

“Where the heck is my delivery”

Written on: 27/11/2013

I ordered goods of nearly £200 pounds 3 weeks ago and I am still waiting, even though most of the items were in stock. I telephoned them today demanding my goods but they say it will be another 7/10 days.I foresee that they will probably not arrive before Christmas now. Do not order from this company. They are a complete shambles and trading stadards should get involved… Read Full Review

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★☆☆☆☆

“Don't Order Unless You Don't Want the Order Any Time Soon!”

Written on: 26/11/2013 by jamkam (3 reviews written)

Ordered a pair of snow boots and though they took the money for the boots straight away, come 3 weeks later still no boots or any confirmation that the boots are on their way. Sent an email asking where the boots were and got a very abrupt email back (after 3 days) saying that due to a high demand they had to buy more boots and didn't know when they were going to come. That's not good enough in my book - why not let the customer know that there is a problem? What's wrong with that? Surely… Read Full Review

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★☆☆☆☆

“Sleasylife”

Written on: 18/11/2013 by deskrabbit (1 review written)

Hopeless bunch of may be criminals. They take your money, they charge more than the given price...for example product cost £9.99 I end up paying £14.98. Why? not known, no replies to e-mails, still waiting for the other half of my order, which apparently is out of stock, but that was three weeks ago. I liked nothing about this company, with the exception of being able to advise friends and family that have shown interest in easylifegroup. That they are clearly wasting their time and should… Read Full Review

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