DONT NOT BUY FROM THESE TWIRPS! these idiots sent me a bottle with a loose lid with 2/3 of the bottle gone, potentially the drink could of been tampered with, save your health and order from a more professional company ????‍♀️ these idiots don’t do customer service either it’s the customers fault…..

I ordered a johnnie Walker gold they sent the wrong whiskey so they sent another one which was alao wrong so I sent both back for a refund they said both bottles were opened and not full NOT BUY ME think it was there wearhouse men who got told off so they would not refund me my £87 BEWARE SO NOT BUY SONT LET THIS HAPPEN TO YOU

Ordered two bottles, one for myself and one for a present. The one intended as a gift to my surprise had a free glass in a boxset... On further inspection, the glass had smashed (presumably via their courier, wouldn't be surprised if it was broken before it was wrapped though to be fair). Small shards of glass fell onto my bedding and rug where my two year old plays, I contacted them, with pictures, yet their customer 'service' could only "offer their utmost apologies". Now I don't care about losing a glass that I never intended to buy, what I DO care about is the sheer disregard for their customers, delivering a DANGEROUS item that I was unaware of. Imagine if I had given that present without checking and my friend had cut themselves on it, I would be mortified and do more than just offer my utmost apologies. DISGUSTING, VILE, INCONCEIVABLY HEARTLESS AMATEUR BUSINESS! Stay well away. They do not deserve your money!

Ordered some cocktails for a party as I had been given a promo code to use, everything showing in stock on the website but then I get a call an HOUR after it was supposed to have been despatched to say they "discovered" they don't have stock. Even today the stock shows as being there on their website - absolutely shoddy, no way I'd use these people if I had an urgent or specific need.

I had a question about an item i was considering so I contacted the team. Their response was rude and abrust and I was told to 'Google it yourself' when I informed them i thought it was a little rude I was told I was speaking to a manager. I will never use them again after this. Disgusting.

Awful company and don't respond to emails!!

They sold me out of date beers and wouldn't offer me a refund !!!!! Don't use this company !!!!!!

Having ordered two bottles on December 19th to be delivered before Christmas for presents, and paying extra for the 'guaranteed delivery', I received an email on December 23rd saying that due to the volume of orders, that I would receive my bottles on Christmas Eve by Royal Mail 24hr delivery. I didn't. I received an email on the 28th saying that I was going to get a full refund within 5 days. No apology or explanation. Had they told me that they were too busy to fulfil orders, I would have gone elsewhere. Truly appalling customer service. I would not recommend, nor use again.

Ordered a crate of Nigerian Guinness foreign extra and Dublin Guinness foreign extra was delivered in error. I sent a photo showing the product they had sent me which was 5 pounds cheaper per crate. They sent me an email back saying I was wrong and that it was the new label for the nigerian version. I phoned up and explained and eventually they agreed to refund me the difference. However since then I have had no reply by email and no refund has been made. Avoid this company.

Received special offer email showing some decent savings to drag you in.. ordered Whisky and took payment only to be mailed following day saying not available and offering non discount/uplifted price alternative...... This is a ploy to get customers suckered in through promotion of stock not acually available then expect to swap for full price alternative after payment taken...!!! otherwise upto 10day to refund.. do NOT order from them....!!! you have been warned...BEWARE!!!!

Recently order from these for a birthday present before xmas. The product arrived and looked as expected (I have had the same whiskey before). However, after giving the gift and opening the bottle the whiskey (bruichladdich black art) it was clear that it was a cheaper whiskey in the bottle. Having tried the brand a number of times before I reported the problem to customer services who refused to take it further as the bottle had been opened and refused to tell me whether a negative review would be removed from the site on purpose. All I was told was to talk to the distillery who have never caused me problems before and who I have ordered from previously and had it not been for the discount in the price I would have done so again. If you wish to guarantee what you are getting please go elsewhere as both the product and the service has not been up to standard. Next time I will pay more and order directly.

Now I ordered a 6 litre bottle of belvedere and paid by Paypal, I needed it by NY eve and after calling in they tell me payment has been held by paypal????? I checked my account and it was taken from my account quite a few days ago so why was I not informed? This has just ruined my plans for NYE and I'll be rushing around to try fix the problem they caused.

Ordered 350 miniatures for a charity event as table gifts on next day delivery. Order place Monday night at 00.45am so I would expect delivery Wednesday paid 19.00 for this service. Rand Wednesday to find out where it was after taking the day off to be told they hadn't processed it. I said ok but I must have it on Friday, I'm not at home Thursday. It turns up Thirsday afternoon!!! Hopeless and refusing to pay back delivery charges when they certainly didn't fulfill the requirements. Steer clear plenty of others to choose from!!!

I tried to buy a Jeroboam of Lanson Champagne. Went through the process of inputting all my details and tried to pay and it failed. I received an order reference number and put a request in for advice no response! I then followed up with an email and no reply. The item I tried to buy has been marked as out of stock now and I have still had no reply. Save your money and if you have to pay more it's worth the few pounds to avoid the bother and worry. Still waiting for a reply and still don't know if I will be charged or not or if my item will arrive.

I am really pleased with the service and will always use your order service. The box arrived on time and in excellent condition. the bottles were packed really well to ensure no breakage. I received the web site from my sister and will not pass it on to my friends and relations. The stock you offer is extensive which is an added bonus. They are also very well priced, No more walking around the aisles at the supermarket looking for good quality products. Thank you drinks Supermarket. I cannot think of anything I disliked about the service and products.

I made an order over three weeks ago, as a gift to a friend. The order was delivered over 7 days later, smashed to bits. I told then to re send the order in which they did (again took another 7 days). My friend received it just fine but it was in an unlabelled box and there was no form of identification on it, so he didnt realise this was for him.