DrinkSupermarket.com Reviews

★★★★★
4.6 / 5
95% of users recommend this
  • Customer Service

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  • Value For Money

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DrinkSupermarket.com

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Latest Reviews

★☆☆☆☆

“BEWARE!!!”

Written on: 10/10/2014 by MRMHAY (1 review written)

Received special offer email showing some decent savings to drag you in.. ordered Whisky and took payment only to be mailed following day saying not available and offering non discount/uplifted price alternative...... This is a ploy to get customers suckered in through promotion of stock not acually available then expect to swap for full price alternative after payment taken...!!! otherwise upto 10day to refund.. do NOT order from them....!!! you have been warned...BEWARE!!!!… Read Full Review

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★★☆☆☆

“Same wine but tastes better elsewhere. No reply to email.”

Written on: 28/01/2014 by Rscoote (1 review written)

After enjoying a few bottles of Barefoot Merlot from Sainsburys and Waitrose I decided to order 12 bottles from Drinksupermarket. The taste of the wine in these bottles was nowhere near as good as the supermarket versions. I contacted Drinksupermarket via their web contact form but 2 weeks later there is still no reply. I'll be back down the local supermarkets next time… Read Full Review

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★☆☆☆☆

“Cheap whiskey in an expensive bottle”

Written on: 25/01/2014

Recently order from these for a birthday present before xmas. The product arrived and looked as expected (I have had the same whiskey before). However, after giving the gift and opening the bottle the whiskey (bruichladdich black art) it was clear that it was a cheaper whiskey in the bottle. Having tried the brand a number of times before I reported the problem to customer services who refused to take it further as the bottle had been opened and refused to tell me whether a negative review… Read Full Review

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★☆☆☆☆

“Ordered for NEW YEARS EVE and it hasn't arrived”

Written on: 31/12/2013

Now I ordered a 6 litre bottle of belvedere and paid by Paypal, I needed it by NY eve and after calling in they tell me payment has been held by paypal????? I checked my account and it was taken from my account quite a few days ago so why was I not informed? This has just ruined my plans for NYE and I'll be rushing around to try fix the problem they caused… Read Full Review

Customersupport's Comment

Written on: 10/01/2014

Please can you contact our Customer Services department with regards to this matter and we will be happy advise.

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★★☆☆☆

“Mrs Hearts.. You at righty so to write a review. At...”

Written on: 23/12/2013

Mrs Hearts.. You at righty so to write a review. At end of day this is how us customers look for company's that have a good customer service & reputation. I myself have a business and it's customer service that allows our customers to come back time & time again. If they had rectified the problem then you wouldn't be writing a review!!! And for the absolute naka who states 'get over it' you muppet! You can clearly see this was a for a charity event!!! Something the £19 delivery charge would… Read Full Review

Customersupport's Comment

Written on: 10/01/2014

Thank you for leaving your feedback.

Looking into this matter for you, and have noted that when payment was made it was held for approval.

I am afraid that this why your order was delayed, and that we were not able to offer you a refund.

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★☆☆☆☆

“Dire customer service”

Written on: 14/12/2013

Ordered 350 miniatures for a charity event as table gifts on next day delivery. Order place Monday night at 00.45am so I would expect delivery Wednesday paid 19.00 for this service. Rand Wednesday to find out where it was after taking the day off to be told they hadn't processed it. I said ok but I must have it on Friday, I'm not at home Thursday. It turns up Thirsday afternoon!!! Hopeless and refusing to pay back delivery charges when they certainly didn't fulfill the requirements. Steer… Read Full Review

Kifahsromeo's Comment

Written on: 16/12/2013

I use these guys all the time, never had an issue. I suppose with ALL businesses there are glitches once in a while. To my experience this company has provided me with excellent service over and over again. Unfortunately for you, you had an issue. Tough, It happens. Get over it. Don't dismiss a business and write malicious things about it for one minor issue. Drinksupermarket all the way for me. My days of lugging home chunky litre bottles of JD and Tequila are finally over, home delivery all the way! Keep up the good work Mr and Mrs Drinksupermarket.

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Mrs.heart's Comment

Written on: 16/12/2013

Are you for real or just on commission? This is a REVIEW site. I don't get over it I give an honest review of a service. You write your review Ill write mine. The service was appalling END OF.

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Kifahsromeo's Comment

Written on: 18/12/2013

Yes, and I'm reviewing your review! I have nothing to do with this company. Stop crying, end of!

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★☆☆☆☆

“AVOID - Sold out Stock on Sale and no Customer Support”

Written on: 04/12/2013

I tried to buy a Jeroboam of Lanson Champagne. Went through the process of inputting all my details and tried to pay and it failed. I received an order reference number and put a request in for advice no response! I then followed up with an email and no reply. The item I tried to buy has been marked as out of stock now and I have still had no reply. Save your money and if you have to pay more it's worth the few pounds to avoid the bother and worry. Still waiting for a reply and still don't… Read Full Review

Customersupport's Comment

Written on: 10/01/2014

Thank you for leaving your feedback.

Please can you contact our customer services department and we will be happy to look into this matter for you.

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Psionicuk80's Comment

Written on: 14/01/2014

Thank you for your reply.

I final received a reply and was contacted by a member of your customer services team a few days after the order was placed and the email was sent. The emails I received had little information within them and no clear direction that would assist to resolve the problem. They didn’t look very professional and didn’t seem to tie in with the look and feel of your website. This made me feel very uneasy. Eventually I was advised the order had been placed on hold as the payment had failed. The failed payment wasn't an issue on my part.

I confirmed I would like to continue with the order ASAP as it was for an occasion. I was told I would be sent a payment gateway link. This link was not sent for a further 48 hours. The order was needed that weekend, due to all the slow reply times and lack of process and advice on how best to resolve the issue the process took far too long.

Sadly in this instance I felt let down by your company, poor customer service processes with a clear lack of urgency towards resolving customers problems.

Thank you

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Customersupport's Comment

Written on: 14/01/2014

We are sorry to hear of the problems that you experienced in placing your order with ourselves. I can assure you that this is not the service that we wish to offer our customers.

This matter will be looked into by management, especially for the lack of communication from our Customer Services.

If you choose to order from us again we would like to offer you a discount on your next order. All you will need to do is register with ourselves, and at the end of your order enter the code goodwill01

Kind regards

Drinksupermarket

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★★★★★

“hot, happy fireball ”

Written on: 29/11/2013 by val1965 (1 review written)

what can I say the service is good and if you have a problem with any order they sort it out via email on time and the communication is great… Read Full Review

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★★★★★

“Our St Panteleimon order”

Written on: 09/11/2013

We were very happy with the speed and efficiency of our order it was well packed and arrived in record time. It must be good we keep coming back for more so make sure you keep some in stock Many thanks… Read Full Review

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★★★★★

“brill”

Written on: 31/10/2013 by mrshallam (1 review written)

so speedy and told when the delivery would arrive and it arrived on time! Product as expected, great… Read Full Review

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★★★★★

“Congrats! It was on was time, fist time and...”

Written on: 14/10/2013

YOU ARE AMAZING! CANT EVER REMEMBER USING ANYONE THAT WAS CLOSE TO YOUR SERVICE! WELL PACKAGED TOO! LOVE THE H2EMP WATER! ITS THE NEW FAMILY DRINK FOR US, NO CARBS, NO SUGAR AND LOADS OF BENEFITS! THE TASTE IS AMAZING… Read Full Review

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★★★★☆

“Delivery was still somewhat late for Next Day AM delivery”

Written on: 12/10/2013

The product was nicely packaged however, I expected AM delivery and got the parcel around 11.45 almost afternoon. Obviously this wasn't too big of a problem however. Good customer service as I had some enquiries after I purchased the product and I got swift responses. Would only wish that the gift sets (I.e. the Jack Daniels gift set with the glasses) were still in stock, but still large variety… Read Full Review

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★★★★★

“Perfect service”

Written on: 12/10/2013

Drinks arrived well packed quick and efficient service… Read Full Review

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★★★★☆

“Quick delivery, sensible prices”

Written on: 12/10/2013

I have used Drinksupermarket.com a few times now and on all occasions they have delivered quickly in packaging that protects the bottles very well. Prices for more unusual drinks can be quite high both online and on the high street, but drinksupermarket prices are the best I have found for less common brands. I chose them for price, but I would return for the quick reliable service… Read Full Review

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★★★★★

“Excellent ”

Written on: 11/10/2013

Great overall service from start to finish. Items arrived well packaged and very quickly after placing order… Read Full Review

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★★★★★

“Great DrinkSupermarket”

Written on: 11/10/2013

Another quick and efficient service will use again soon. Rawly… Read Full Review

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★★★★★

“Prompt efficient service”

Written on: 10/10/2013 by Crasher242 (1 review written)

Excellent product range, competitive prices, and a very efficient service. The website was clear and easy to use. I found what I was after very easily. The checkout and delivery options were painless, and the delivery service itself was prompt. Items were well package and secure. Faultless service, which I will be sure to use again… Read Full Review

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★★★★★

“Modelo beer the best ”

Written on: 10/10/2013 by DebPeas (1 review written)

Love this beer and wanted to store some for Xmas, really great service from you and delivery of beer was prompt and packaged very well, Can't wait to purchase again… Read Full Review

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★★★★★

“Exactly what I wanted!”

Written on: 10/10/2013

These are perfect for my wedding favours. I ordered them and they came very quick. Thank you very much, would definitely recommend… Read Full Review

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★★★★★

“Very Happy”

Written on: 10/10/2013

bought as a gift for my girlfriend, she loves it and says it tastes very good, but also quite strong not that its necessary a bad thing, overall very happy… Read Full Review

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