Unlocked-mobiles.com Reviews - www.unlocked-mobiles.com

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★★★★☆
4.3 / 5
190
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  • Customer Service

  • Quality of website

  • Value For Money

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Latest Reviews

★☆☆☆☆

“Payment made, but won't ship because they need a TAC code”

Written on: 07/06/2017 by quizzicalone (1 review written)

Even though the payment for a BlackBerry phone was made, plus priority shipping via FedEx, the company refuses to ship the goods until I have send them a TAC code number. This is a number that gets sent to my phone through the "Verified By VISA" process, I enter it into the appropriate spot on their secure paysite, and the payment is authorized by VISA. The code in the meantime expires. I try calling, nobody there to answer the telephone. I send an e-mail explaining all this, and get an answer… Read Full Review

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★☆☆☆☆

“Overdue item, call not answered, waiting for email reply”

Written on: 02/05/2017 by 93Graham (1 review written)

At the time of writing I am waiting for a delivery that is 4 days overdue despite paying additional charges for next day delivery. If the item is not in stock then the website ordering system should be sophisticated enough to prevent people from ordering stock that the company does not have. I have emailed the company and had no response apart from an automated email. The telephone number on the website is not being answered apart from a message saying no support is available and to send an… Read Full Review

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★☆☆☆☆

“Haven't received my phone”

Written on: 24/12/2016 by EugenePavlov (1 review written)

I made an order of Google Pixel XL on October 25 (two month ago), and the site showed that it would be available on October 29. I paid £724.15. During 2 months they have been shifting the expectation date. And now I'm still waiting for my phone... They take your money, use it, and don't deliver the purchase… Read Full Review

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★☆☆☆☆

“Bewere”

Written on: 21/11/2016 by Cloe62 (1 review written)

bought the phone for £ 600 but the company until today had not sent me a bill with a serial number. I sent 8 letter with req of receipt, unfortunately, they ignore my all post. (All post was send first Classic sign for). Customer service does not want to talk with the customer after the transaction. Ahhh No words, no morals, No quality and No value!!!!!!!!!!!!. The company is based on the credo of "client have to buy, pay and when money are on account Please back off" based on selling without… Read Full Review

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★★★☆☆

“Free phone chargers!! still waiting...”

Written on: 29/08/2015 by Rutheliz (1 review written)

I bought the Nokia 930 and included with the order wwere two free charging plates. The phone arrived the next day, and no porblems with the phone at all. I love it... But! I didn't receive the free charging plates which were offered with the purchase. I phoned up and they told me that they would be sent separately.. So I waited a few days, they still hadn't arrived so then I emailed them. The reply came back that I should have them within 2-3 working days. A week has passed and still no… Read Full Review

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★☆☆☆☆

“I got charged, never got goods, had to ask for legal...”

Written on: 05/03/2015 by Skony (1 review written)

In July I purchased a Motorola Moto G from them from the Czech Republic, paid by a card. They apparently sent the parcel via Roal Mail (I got the tracking number), but it got lost on its way - so it wasn't neither their fault nor an intentional fraud from the beginning. Fair enough until this point. When I contacted them after a while they told me the delivery may 'take a few weeks' Then I had to exchange dozens of e-mails with them with no tangible result - they admitted the parcel was lost… Read Full Review

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★★★★★

“No issues here, just great value!”

Written on: 25/08/2014 by 314Rasmussen (1 review written)

I am always a bit suspicious of a great deal - they are sometimes too good to be true. So when I found Unlocked Mobiles I did as much research as possible, checking the web for reviews etc.. Having established their credibility through this I phoned them up. Spoke to a guy who gave me as much time to talk to him as I required - something very rare these days. I was reassured. So I ordered my HTC One M8 (great price) and it came next day, mid afternoon. I had checked with them for delivery… Read Full Review

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★★★★★

“Fantastic windows phone”

Written on: 08/08/2014 by MiloWhite3 (1 review written)

Brilliant service and delivery. Easy to make purchases online. Product description is spot on. Staff are on hand if you have any questions. Ordered my phone at 2pm in the afternoon and received it exactly 24hrs later. I recommend them for unlocked phones and have already recommended them to friends and family… Read Full Review

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★★★★★

“EXCELLENT DELIVERY & AFTERSALES SERVICE!!!!”

Written on: 19/05/2014

Got my Sony Z2 next day as promised. Unfortunately i had a issue with the touch screen from the outset and over the weekend i reported it and my emails where answered within minutes and on monday a ADVANCE replacement sent out next day service. I could not fault the two Sales assistants that helped me through out the process and made me feel like a valued customer as i wasn't getting anywhere with Sony so Unlocked Mobiles helped me through out. Brilliant all round and would use them again and… Read Full Review

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★★★★★

“All Round Goods Service, Good Phone etc. ”

Written on: 01/02/2014

All Good! Received the phone within 14 hours (I paid 5 pounds extra for quick delivery). The price was far better than any other shop or most internet sellers. I bought the Note3. I would highly recommend. Company is well staffed with good experience and knowledge of phones. As promised the battery life on phone is as required - this was a prerequisite I mentioned to them. I spoke with James, and they kept me informed about the stages of the delivery through out . … Read Full Review

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★☆☆☆☆

“Very strange”

Written on: 30/01/2014 by Danka7 (1 review written)

Got a phone, arrived quick with no insurance details even-though had requested it. When I finally got hold of customer service (called all morning and emails twice) I was told I didn't actually request the insurance. I unfortunately had an accident with my phone, but it was too convenient to say I haven't chosen to carry it out and use the 3 month free insurance offered by the company. Thought it was dodgy hoped it wasn't to realise it was! Shame. … Read Full Review

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★★★★★

“Fantastic!!!! second to none service”

Written on: 30/10/2013 by ajratcliffe (1 review written)

I have had a fantastic experience with ULM, I called in prior to ordering as I needed clarification on some of the phone details, the chap was extremely helpful and was prepared to spend the time. I placed my order online on took delivery of the phone the following day I was emailed at every step of the process keeping me informed of exactly what was happeneing through to dispatch. Well done and thank you it's been a pleasure to deal with you and would certainly have no doubts for any future… Read Full Review

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★★★★★

“best customer service i've come by in a long time”

Written on: 18/09/2013 by tstardelta (1 review written)

I bought the Samsung S4 mini from ULM because i couldn't get it in Ireland. The phone was a great price and so too was the delivery. It arrived very quickly. ULM offers 3 months insurance on the phone which doesn't cover Ireland which i didnt have a problem with. To sort out insurance in Ireland i needed a receipt with the IMEI number on it. When i contacted ULM, they were very fast to deal with my request. I would highly recommend this website and their support team. Great buy and great… Read Full Review

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★☆☆☆☆

“Shame there isn't a 0 stars option”

Written on: 31/07/2013

Was delighted to find the HTC One X+ advertised at a great price. Ordered  on Saturday evening, so expected delivery (to mother-in-law's house as I  work full time) on Tuesday. Money disappeared from my account on Tuesday  but no phone. Order status still showed "In Security Check". Contacted them  by email and got almost instant reply that they would look into it. Couple  of hours later was informed that I had failed the security check. Chased to  find out why - since they already had my… Read Full Review

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★★★★☆

“Easy to order and my new phone arrived early and in...”

Written on: 30/05/2013

Easy to order and my new phone arrived early and in perfect condition. Would recommend to others… Read Full Review

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★★★★★

“Very efficient service”

Written on: 30/05/2013

Phone arrived very quickly and in perfect condition. Would highly recommend using this company to get unlocked mobiles… Read Full Review

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★★★★★

“Service and BlackBerry Q10 is Fantastic”

Written on: 28/05/2013 by JPITTER (1 review written)

I searched the internet for ages looking for a good supplier of the BlackBerry Q10 who actually had it in stock, I came across Unlocked Mobiles and decided to buy it. The service was great, ordered it on Thursday at 4.20pm, got a dispatch email at 4.40pm with a tracking number, and on my door step at 9.35am the next moring, you simply cant beat that level of service. Great phone, wonderful devise and will definetly be using Unlocked Mobiles again… Read Full Review

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★★★☆☆

“A little issapointed ”

Written on: 27/05/2013 by yzerman35 (1 review written)

I purchased the Galaxy S4 knowing that it wouldn't be shipped right away. However, my order was abruptly cancelled without warning, and no one had contacted or inform me. I had to reorder the phone which extended my already long wait. Basically, had my order not been cancelled, or been cancelled and I was informed why, I would be giving a much better review. The cancellation caused a hassel for me which I did not appreciate. It was a good thing that I went ahead and proactively checked my… Read Full Review

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★☆☆☆☆

“Pre-order of S4, price increase and received over week...”

Written on: 22/05/2013 by disapointedwithULM (1 review written)

I was attracted by the low pre-order price. This was then increased a week before the release date of this phone (i had already been charged the original price). The new price was slightly lower than competitors so i stuck with them (and will be approaching trading standards). When the release was due they had insufficient stock, promised delivery by a certain date using next day special delivery. They appear to forget this, which left me waiting in for a Saturday morning. They appear to have… Read Full Review

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★★★★★

“Great product quality but low dispatch time”

Written on: 19/05/2013

Great product quality but low dispatch time… Read Full Review

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