Good price on tickets but after that unable to contact them as the phone number went to the parent company who had no knowledge of the tickets or how to put me through to anyone who could help. Tried email and three weeks later I am still waiting for a reply. This is a classic bucket shop selling at.the lowest price because no after sales is offered so do not expect any help or advice and God help you if you make a mistake filling in the details.

We bought a ticket to Argentina, as we had already paid £ 1,600, after 5 days we still hant got the tickets. Each time as we we called what happened with the tickets, they said the are bought and will be we sent within, tomorrow, evening, for the nezt 10 minutes and so on, and after a week someone said that this ticket has NOT BEEN BOUGHT!, however, when we asked for a refund, history repeated, in two days, tomorrow, for the next hour, We never got back the the refund!!!!!!!!!!!!1

Continually ringing this company and emailing them for help, but each person either hung up on me or said they would ring back and did not. I spent nearly £4000 on a holiday and asked them to amend the date as one party could not travel but they have done nothing to assist me. Their service is absolutely awful and I would never use them again. Please be aware of this company who trade as holiday genie. Their customer service department show no care or follow up any concerns. They have fob me off for over four weeks now and I still have not had the matter resolved. I am having to take this further as they are so unhelpful.

Have been waiting for over 3 months for a refund and I have been told several times that they have requested a refund from my airline, rubbish, total lies Airline emailed and confirmed no such request has been made to them. Avoid at all cost they do not even reply to emails.

Booked a holiday and placed a deposit, once I rang bank to amend some of the details that's when the problems started. They kept disconnecting my calls. I tried to cancel my booking via calls and then emails and no response. I have taken the matter to my credit card company. Avoid this company!!!

If something goes wrong with your booking they just don't care!! Would not even respond to my e-mails!

Booked flights, had to make a change BEFORE the ticket was issued which as per thier T&C's can be done. My card was charged £200. My name wasn't on the flight list even though they'ed issued a ticket and I had to fight with the airline to be allowed on the plane. Three months later have still not got a refund even though I have it in writing that I would get one. No one answers emails and calls are hung up upon. Just google Holiday Genie / Flying Eagles and the amount of complaints is shocking.

I have just booked my flights to Aukland with Arun Kumar, who was very professional and polite, explained everything and answered my queries.

Have used Flying Eagles twice and each time they have been efficient, delivered on their promises and matched the best prices I could find else where. I would recommend!

Got a good deal and Arun was more than helpful to arrange the tickets. Would be happy to use them again.