Nationwide Hire UK Reviews
Latest Reviews
★☆☆☆☆
“Report these fraudsters”
Written on: 05/06/2013 by karter79 (2 reviews written)
This company has stolen 300 pounds from me and from what I read they have also stolen money from a lot of other people. Am currently sending my case to BBC Watchdog. If this has happened to you please send your case to Watchdog also so we can put a stop to them. (read more)
★☆☆☆☆
“Do you enjoy pain, stress and mor0ns? NationwirdeHire...”
Written on: 31/05/2013 by cusaac09 (1 review written)
Where to start. Firstly, I wish I had read this site first before booking. I hope someone will read this and not have to experience the same pain that I am. Originally, booked an LWB via website for house move. Had a phone call back to say vehicle not available but another (smaller) van was. (Despite it being advertised as 'Available'). Annoyingly I accepted. That was my first mistake. 2 weeks later and 5 days before delivery date I called just to make sure all was in order. You need to be... (read more)
Karter79's Response to cusaac09's Review
Written on: 04/06/2013
I know how you feel as I've experienced all of that too, still waiting refund myself. Report them to trading standards via the citizen advice bureau that's what I did. Hopefully they can close this terrible company before they take more money from people.
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★★★★★
“Helped me out at the last second!”
Written on: 03/05/2013
After being let down by the hire company i orginally booked with, I asked nationwide for there help, And they delivered what other vehicle comapny's couldnt. I cant thank them enough for getting me a van that was used to move my son's belongings. They made the process stress free and saved me a lot of stress at being let down at the last min. I had no issues with delivery or collection and found the 2 customer service rep's helpful and professional. Thanks Nationwide! (read more)
★★★★★
“Great Service Thanks Nationwide”
Written on: 24/04/2013
I booked a 15 Seater Minibus with Nationwide at last minute for our school trip as our bus had broken down. Nationwide Hire were extremely helpful and managed to locate a vehicle for us at very short notice. I can't thank them enough if it wasn't for them we would of had some very upset children. I will most certainly book again with Nationwide Hire. I found the staff really friendly and helpful and the price was good too. The bus was also delivered to us at the school. I would not hesitate... (read more)
★☆☆☆☆
“Van Hire - The worst customer service ever!”
Written on: 17/04/2013
This could go on and on ... 1) ordered a LWB HR Transit for a week to take to Germany. Price was OK. 2) rang 3 days before to check, as I needed a spare bulb kit. No record of the booking reference! Told it could not exist, despite me having email confirmation! Sorted the booking out eventually. 3) rang the day before to check, and surprise was expressed that I was worried! They confirmed the booking. 4) A Merc arrived. Went to town to change the spare light bulb kit. 5) The van was from... (read more)
★☆☆☆☆
“Useless!!! with SHOCKING customer service!!!”
Written on: 16/04/2013
This company is beyond terrible! I wouldn't give a star but you have to have 1. There so called managing director Jeff will never talk to you if something goes wrong! It will be passed on to the so called Manager Kate??? Who is just as bad for getting back to you, I had nothing but problems with my hire (or should i say none hire as it never even turned up at all even with 3 weeks notice!!!) I called on the day to check all was ok... the rep was lovely in saying yes all was ok on track not... (read more)
Karter79's Comment
Written on: 09/05/2013
I am currently in a dispute with this company, I never received an email of confirmation from them after phoning them several times. This lead me to doubt this company and after finding all these bad reviews my doubts were confirmed. As I had not received any confirmation emails after phoning several times I then call to cancel and they have now charged a cancellation fee. They said they would also email me the cancellation and have not recieved that either. This is a very poorly run company. I am now in process of writing a letter of complaint and any information regarding names of managers will be much appreciated.
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★☆☆☆☆
“AVOID AT ALL COSTS”
Written on: 12/04/2013 by gd62
Bottom line - this company is a broker and does not have its own fleet. On booking, you will receive a detailed email acknowledgement (which looks like a confirmation) but they will not tell you if there are no vans available - you only find out when the van fails to turn up. They also have major system issues (April 2013). I booked a LWB transit a week in advance. I received an email confirming details, which also asked for a scanned copy of my driving licence. I sent this and received... (read more)
★☆☆☆☆
“go straight to eurocar”
Written on: 26/03/2013 by wadders23
thurs morning hired van from nationwide ,thurs tea time nationwide rang to say the van originally booked was now not available but not to worry as they had found another BUT this was 31 miles away,i asked person at nationwide [name removed] how I get this vehicle,she said no probs they will deliver and pick up from my home at a cost of £12 all in,i ASKED is this all I pay [name removed] assured me categorically that is all you pay,,at the end of the day I filled the van TO the top with the... (read more)
★☆☆☆☆
“BAD BAD SERVICE”
Written on: 25/03/2013
I book a Minibus and [name removed] was friendly etc only to be told they couldn't do it and ramp up the price and now I've missed out on another minibus.... thanks very much nationwide hire! DO NOT BOOK WITH THESE IDIOTS. (read more)
★☆☆☆☆
“DO NOT USED THIS COMPANY”
Written on: 21/03/2013 by chantheman1967
I hired a van for two days from this firm I was sent an invoice from some guy 78.00 to europcar and 61.00 when I enquired the price with europcar they told me the price for the van for two days was 78.00 so whats the 61.00 for that nationwide hire have taken for then? According to the woman who answers the phone this was taken so I would benefit from the discounts has I am not a corporate business and I would get the van hire cheaper which is a total lie they take that money just for ringing... (read more)
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Showing 1 - 10 of 71 Reviews
★★★★★
“Unfair Reviews”
Written on: 19/03/2013
Lets face it, society today is more than happy to slate a bad experience, yet not think about giving a good review. Yes people are entitled to an opinion, However id like to add that i have had NO PROBLEMS with booking car/vsn hire off nationwidehireuk. Each time i have booked my vehicle has been delivered and booked correctly and the service i received was excellent. I cannot recommend this company enough. And i for one will be continuing to book with them when i need a car hire. (read more)
★☆☆☆☆
“Worst Van Hire Company we have ever used”
Written on: 15/03/2013
Van Hire; quick confirmation of booking - which I have given the one star for BUT then; Van arrived half a day late 12.00 instead of 8am [for a weekend booking] - despite many phone calls - would have cancelled but offered an upgrade which did not happen Van was over filled with oil; warning lights on to stop, so had to get Recovery Services No office service to get replacement as after 12.30 on a Saturday. Took 8 weeks to get a part refund - no answers to emails just passed between two... (read more)
★☆☆☆☆
“DO NOT BOOK WITH THEM!”
Written on: 18/02/2013
I booked a Transit for a delivery at 8:30am and got a call at 8:35am to say the van would be two hours late (very optimistic). I rang up the driver half an hour later and he was still two hours away! I cancelled the booking and the girl on the phone made all the right noises however I've seen no refund yet. It would appear that this company subcontracts the bookings so the next thing you know, an anonymous company takes another chunk off your credit card which has doubled my hire fee. I am... (read more)
★☆☆☆☆
“Do Not Use”
Written on: 14/02/2013
Van booked for 8.30 did not arrive, 3 phone calls later a vehicle [not the upgraded larger vehicle promised] arrived at lunch time. Office closes at 12.30 on a Saturdays - vehicle was overfilled with oil & warning light not to drive on, within a short time of setting off. Vehicle recovery number not right as van under warranty had to ring different numbers but help from Mercedes excellent! Giving a report saying excessive litres of oil in van. Then the trouble starts! Already asked during... (read more)
★★★★☆
“great and fast service”
Written on: 11/02/2013
I was in need of a van last minute and a colleague recommended Nationwide Hire. I've been really happy with the service; same day delivery and a good rate. Anita was really lovely to speak to and so helpful. I've used Nationwide Hire Uk a few times now in the space of 2 weeks and haven't been disappointed. I would recommend Nationwide Hire. (read more)
★☆☆☆☆
“Terrible Service”
Written on: 31/01/2013 by morgyn
Took 26 hours for them to get back to me about a booking, Cancelled due to this 20 minutes after receiving their response and they had the gall to charge me a cancellation fee. DO NOT USE, AVOID AT ALL COSTS. (read more)
★★★★★
“urgent help required”
Written on: 27/01/2013 by seanbmw66 (1 review written)
after calling different van rental/hire companies asking for help when one of our company vans broke down while another was in for repair with no success i called nationwide & spoke to Anita, she put my mind at ease straight away & supplied us with a van the same day & even arranged for it to be delivered to our London office. nothing was too much trouble & she even gave us a great rate as we covered van on company insurance. i have used her again a second time as we again needed urgent help... (read more)
★★★★☆
“So Far So Good”
Written on: 23/01/2013 by johnnyavalon
Spoke to Anita, excellent service a great help and some one with loads of knowledge, she removed the pain and confusion out of hiring a lorry in an instant especially as we are taking it to France and back. Jeff sent several emails providing information on what to do next, which removed any additional stress. I'm looking forward to completing the journey with Nationwide and proving the negative reviews noted below wrong. Watch this space. (read more)
★☆☆☆☆
“If you have given them your card details consider...”
Written on: 20/01/2013 by fgc1980
If you have given them your card details consider changing your card because they keep taking money out without authorisation.They took £30 from my card and I keep calling and it seems noone knows anything about it.Please dont use these,you might as well go direct to Europcar,Enterprise etc (read more)
★☆☆☆☆
“AVOID THIS COMPANY AT ALL COSTS”
Written on: 17/01/2013
Most unhelpful company I have ever come across. Ended up dealing directly with Europecar (which is where they sourced our van from). Lied about needing a massive deposit. Never returned my phone calls when the van was late. Also, van was meant to be picked up at 17.30pm on the same day. I phoned Europcar directly as I didn't trust the company by this point. Turns out the booking they made for us was to RETURN the car the next day 40 miles away. Had I not checked we would have been fined. The... (read more)
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Showing 11 - 20 of 71 Reviews
★★★★★
“Van Hire for a small removal to France, booking good”
Written on: 07/01/2013 by MikeFrance (1 review written)
I needed to hire a transit van to take some surplus furniture from my UK property to my cottage in Brittany, France. I tried a number of hirer's including a one local to me that claimed to hire used vans with permits to take to France but, despite the vans being somewhat aged, the cost was horrendous. Other hirers permitted UK use only. I Googled van hire and it came up with Nationwide. The quote system was clear on the ability to take a hire van to France and was easy to use; the quote... (read more)
★☆☆☆☆
“DONT USE THEM”
Written on: 18/12/2012
Booked on line with nationwidehireuk (co reg 6905781-tel 01553930015) for van to be delivered to my door. It never arrived and I was sitting here with a pile of furniture to move and no van. No sign of a refund. DONT USE THEM, DONT GIVE THEM ANY MONEY. Get someone local. (read more)
Vanhireman's Comment
Written on: 21/12/2012
Refund eventually received after much chasing. The problem with this set up is you are dealing with a company remote from your location and if things go wrong there is little you can do. This has confirmed that getting someone local is the best policy. The internet is not the answer to everything
vanhireman
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★☆☆☆☆
“Unethical Liars”
Written on: 11/12/2012 by amcfarlane (2 reviews written)
We have booked cars and mini buses both within the U.K and abroad, and we have never had any problem with any of the previous companies that we have hired from, they were professional, honest and ethical and their vehicles were road worthy, they certainly never helped themselves to the content of my bank account. I guess with decades of previous positive experience behind me I never thought I would have to deal with liars, and cheats. If you decide to hire from this company then I really do... (read more)
★☆☆☆☆
“Unethical Liars”
Written on: 11/12/2012 by amcfarlane (2 reviews written)
We have booked cars and mini buses both within the U.K and abroad, and we have never had any problem with any of the previous companies that we have hired from, they were professional, honest and ethical and their vehicles were road worthy, they certainly never helped themselves to the content of my bank account. I guess with decades of previous positive experience behind me I never thought I would have to deal with liars, and cheats. If you decide to hire from this company then I really do... (read more)
★☆☆☆☆
“STOLEN OUR MONEY BASICALLY!!!!! INCOMPETENT AT...”
Written on: 23/11/2012
Oh well...where to start. This was the second time we have used this company, and first time we had no issues at all. Second time round, we are struggling to reclaim £474 they took from us WITHOUT authority, for damage that WE DID NOT CAUSE!! Not just this, but it has taken us nearly 5 weeks of disputing before being so exasperated that we are now seeking legal advice via Trading Standards. Please think twice (or more times...) before you use this company. They may appear cheaper, but... (read more)
★★★★★
“I had a good service”
Written on: 20/11/2012
When I first saw the reviews in here, it was too late, I already booked a van with them (Bristol branch). I was prepared for the worse, but when I got there I was pleasantly surprised by how good the service they provided. The price was good and I would definitely recommend this company(I speak for the Bristol branch). (read more)
★☆☆☆☆
“AVOID AVOID AVOID!”
Written on: 02/11/2012 by Summers67 (1 review written)
A complete waste of time. I booked a vehicle to move my elderly parents only to be told that the there was no vehicle available 10 hours before it was due to be delivered. No apology, no explaination and no alternative was offered. If you want to hire a RELIABLE and TRUSTWORTHY company go to Salford Van Hire,thankfully they were great and were able to provide me with a truck on the same day at half of the cost that these muppets had qouted. Whoever proports to run this shower of a company... (read more)
★★★★★
“Fast, friendly and helpful”
Written on: 19/10/2012
I was suprised to see the negative reviews on this website. When I used the company to hire a van for a house move I had no issues whatsoever. I placed the order over the phone and the assistant was extremely helpful and informative. I was clearly advised of the procedures involved with using the company and everything processed quickly and efficiently. No problems with the actual van itself. It arrived to my doorstep looking immaculate. Overall, I am very pleased with Nationwide Hire... (read more)
Swith's Comment
Written on: 20/11/2012
Are you a relative ,or a share holder of there company?
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★☆☆☆☆
“DO NOT USE THEM”
Written on: 12/10/2012 by swith (1 review written)
Van arrived on time.....and it was a good van.......that's the end of the good news! When I booked the van it clearly stated in big red letters on the vehicle confirmation document RE-FILL YOUR VEHICLE TO AVOID FUEL CHARGES. So I did this....and got the person collecting the vehicle to sign it was full of fuel......but then without contacting us at all they deducted money from our car. We are still one month plus later trying to get a refund. But all we get is the runaround from them. I... (read more)
Alsapalsa's Response to swith's Review
Written on: 08/11/2012
Yes, we have just been scammed too!! As you, the van was ok and arrived on time. The downside was that, instead of holding the £200 deposit, which is cancelled at the end of the hire, they cashed it and have not paid it back after the customary 24hrs. It is now 9 days, and despite many calls to them, the money has not been returned. Trouble is, VISA aren't interested so............??! Don't forget the name NATIONWIDE HIRE UK along with their 'partners' UK VAN & MINIBUS HIRE of Warrington. TAKE HEED!!!!!!!!!!
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Swith's Response to swith's Review
Written on: 20/11/2012
Further to the above [several weeks later] Trading Standards advised me to send a recorded deliver letter to Nation wide Hire Ltd re this matter stating they were in breach of contract and giving them 14 days to refund the over charge. They have not even had the decency to reply! I take it they do not care and know it would be too costly for me to persue the matter [by the way my credit card company have refunded me the over charge as a gesture of good will ,I take it they think I was treated unfairly] Trading Standards have a record of my complaint SO IF YOU WANT TO HELP STOP NATIONWIDE HIRE UK LTD OVER CHARGING US REPORT THEM TO TRADING STANDARDS then they may take some action against them if there are enough complaints.
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★☆☆☆☆
“Please take note of these reviews and look else where!”
Written on: 09/10/2012 by Tadley
Booking process was very easy, received email confirming the van I was hiring would be delivered to my home address by 08:30hrs. At 09:00hrs on the day of hire the vehicle was still not delivered. Phoned central help line, staff apologetic promising they would find out what was happening and ring back; phone call never came! Had to keep ring back! Van finally turned up at 10:00hrs, no apology, driver just shrugged his shoulders!!! Wasn't interested that the delay had had massive impact on... (read more)
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Showing 21 - 30 of 71 Reviews
★★☆☆☆
“Unprofessional, poor service, extra charge on credit...”
Written on: 07/10/2012 by topblue (2 reviews written)
The van they provided was ok, but it arrived late and then after the rental they charged my credit card for dual, even though I had filled the van to the same level as they provided it (which is what they wanted). Also, I had a two two rental, but they did not collect the vehicle for a further 2 days after the renal period ended. For a large Luton van this was a problem as I had to move it to a different location. Poor and unprofessional service. When I emailed a query the response was an... (read more)
Swith's Response to topblue's Review
Written on: 12/10/2012
YES I had very similar problems. My advice. DO NOT USE THEM I would use a horse and cart first {I still havent got my money back}
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Swith's Response to topblue's Review
Written on: 20/11/2012
Same as me REPORT THEM TO TRADING STANDARDS if they get enough complaints they hopefully will take action against them.
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★☆☆☆☆
“Natiowidehire UK : Bad, Misleading Service”
Written on: 27/09/2012 by MarcusKirsch
I had to change two already booked bookings. For any request, they seem to have to 'call the head office' and call you back in their own time. They promised a 9 seater, which I needed, promised to call me back by end of day. Even though they had the whole day, they called back the morning after only to tell me the car was not available. I had to call twice to get those rentals cancelled. I then cancelled and was first promised no cancellation charge by one employee, only to find out the... (read more)
Swith's Response to MarcusKirsch's Review
Written on: 12/10/2012
YES THEY ARE TOTALLY UNRELIABLE I had similar problems DONT USE THEM
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★☆☆☆☆
“Pointless”
Written on: 26/09/2012
I booked a van with Nationwide Hire, and was waiting for 4 days for my confirmation. I needed the van in two days time and was getting worried. I was fobbed off on the phone each time I called and said they were having email issues, but nothing arrived. I read these reviews and decided to cancel the booking and get another van. Yes they may be the cheapest around, but that's no good if you don't actually get a van! I'm now yet to receive any cancellation notice, so we'll see if we get... (read more)
★☆☆☆☆
“Awful unprofessional please stay away”
Written on: 25/08/2012
Very dodgy business's practises, untrustworthy and unprofessional staff. I paid double the amount I would normally pay so I could get the vehicle picked up and dropped off. When the vehicle was dropped off they re very late which meant I was still on the road late into the night. The next morning I waited for pick up but no one came. When I asked where the pick was they told me they wouldn't pick it up until Tuesday because of a bank holiday. When I asked why thief had not told me and had... (read more)
Marie82's Comment
Written on: 26/11/2012
please avoid this company they are the most unreliable company!!!!!!!!
all the reviews is them to a tee!!! evey word of it is true, i booked a van at 9 in the morning to drive from scotland to oxford! taken the payment out no problem but still no van come 3:30pm. phoned them over 10 times, emailed the head office! trading standards should take action against companies like this, its way beyond a joke!! never use this company as it is a waste of time!! cheap they are not, a complete joke they are! please avoid this company, save your self the hassle and go with enterprise!
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★☆☆☆☆
“I wish I'd read these reviews!!!”
Written on: 22/08/2012 by markbulman (1 review written)
I have had a terrible time with this lot. Van delivered on time, and fine to drive etc, BUT. I left the van full of diesel, but several days later received an invoice for over £170 for fuel, which has been automatically taken from the credit card I supplied for the original booking. I left the keys in a pre-arranged place for them to pick up, as I was at work, so I was unable to "sign off" the van. (obviously a BIG mistake). They subcontract out to other hire companys (in this case... (read more)
Swith's Response to markbulman's Review
Written on: 20/11/2012
I had the same thing happen to me. PLEASE REPORT THEM TO TRADING STANDARDS so some action can be take againts them.
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★☆☆☆☆
“Don't Go There”
Written on: 17/08/2012 by jakestaylor
Thought it would be a fantastic deal, the price was good and it seemed like no hassle. Despite the acknowledgement email claiming the confirmation would reach me within 24 hours, a week of waiting I had to pester them for it. I didn't get anything close to the van I asked for, riddled with dents and holes which they later tried to charge me for, not to mention a front bonnet that didn't close properly. They claim you must fill the tank to the level it started with, we completely filled it... (read more)
Swith's Response to jakestaylor's Review
Written on: 20/11/2012
Same as I suffered REPORT THEM TO TRADING STANDARS THEY SHOULD KNOW ABOUT THEM NOW !
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★☆☆☆☆
“Non-existent customer service”
Written on: 01/08/2012 by jannersteve
We hired a VW Shuttle (9 seater) for a family trip to Germany and back. Vehicle was supplied by Ashford Hire. If I hadn't checked the day before the hire started, the vehicle would have been delivered late and we would have missed our Eurotunnel booking. Vehicle was delivered in poor condition, dirty and with virtually no fuel in it. It vibrated at speed, the power socket fused and couldn't be fixed, there was no handbook, occasionally it lost power, one sliding door was difficult to... (read more)
★☆☆☆☆
“AWFULL UNHELPFULL UNCARING”
Written on: 01/08/2012 by MICHAEL_J_SMITH (1 review written)
Supplied us with a third party minibus in very poor condition from U-drive which broke down. Nationwide no help at all. U-drive quote to my pregnant granddaughter "we wont leave a pregnant woman, 3 small children and grandma(registered disabled insulin dependant diabetic) at the side of the road" but they did - the mini bus was not covered by their RAC recovery and U-drive refused to sanction recovery and Nationwide and U-drive spent a lot of time arguing over who would sanction recovery... (read more)
★☆☆☆☆
“Very Poor Service”
Written on: 16/07/2012
The guy at Northgate in Northampton was very slow and unhelpful. He kept our staff waiting for over an hour then proceeded to tell them that they hadn't enough ID information - passport, driving licence & business document were not enough as he needed personal information relating to the driver. So at 11:30am he sent them to fetch more paperwork failing to tell them that they closed at 12:00noon. We have now lost our money and are left stranded. (read more)
★☆☆☆☆
“Avoid at all costs or it will.....cost!!”
Written on: 07/07/2012 by Ragman13471 (1 review written)
Avoid this 'company' like a plague!! They only want to hire out their measly fleet to the elite and only on their choosing. I hired a truck with them and it was all confirmed and date set. They then emailed with hours to go to say truck was unavailable and no alternate was offered. Apparently everyone is taking the trucks to the Olympics!!! I know of another 2 people this has happened to with one of them told a one way rental would cost an extra £500!! When told he wouldn't pay, the truck... (read more)
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Showing 31 - 40 of 71 Reviews
★★★★★
“very happy thankyou nationwide”
Written on: 13/05/2012 by ladysue (1 review written)
having booked the van before reading the reviews we were quite worried in case they let us down, we had absolutely no reason to have been concerned, Communications with the company were excellent as was the service, the van arrived as promised, and was collected at the agreed time, we would confidently recommend this company to friends/family and likewise would confidently use this company again (read more)
★☆☆☆☆
“A rotten hire company with unapologetic staff”
Written on: 13/05/2012 by simonbell99 (1 review written)
I hired a van online for me to collect from a location in London E6. When the email confirmation arrived they had instead arranged to deliver the van to me at my business address in London NW2! I called to change these details but was told that they wouldnt be able to confirm the order until 24 hours before the hire and that it would now not be possible for me to pickup (this meant that I'd have to give them a SIX hour collection window after the hire). I couldn't risk not having the van... (read more)
★☆☆☆☆
“HORRENDOUS TIMEWASTERS ....UTTERLY HOPELESS”
Written on: 10/04/2012 by psmk2 (1 review written)
I ordered a 7.5ton truck 4 days in advance and had my order confirmed online. The day before truck was due i phoned them in the morning to confirm my order and was told everything was fine. Then i recieved an email telling me nothing was available. I had taken a day off work along with two friends who did the same in order to help me move a sectional garage......totally useless company with extremely rude and arrogant staff....these clowns completely wasted my time (read more)
★☆☆☆☆
“2nd time unlucky!”
Written on: 06/04/2012
I hired a SWB Transit intially and the whole process went very well. I needed a van again and this time ordered another SWB Transit, - the van which came was a tiny VW Transporter - not big enough for the job so I phoned and asked if they could supply something larger - LWB and also for another day. After a lot of messing about they uplifted the SWB and delivered a LWB at 5pm on the 1st hire day (not a lot of good for travelling that day then!). Nothing wrong with the van, but when I... (read more)
★☆☆☆☆
“INEFFICIENT & TOTALLY USELESS”
Written on: 05/03/2012
Booked VW caddy van online for 10am delivery - it hadn't appeared nearly 2 hours later. I advise no one to use this uselss company. (read more)
★☆☆☆☆
“Useless does not begin to describe this company”
Written on: 20/02/2012 by LoobieLou72 (1 review written)
They didn't confirm to begin with even though the money had been taken, we had to chase, then they were late on the delivery, again no notice, we had to chase. Then the driver posted the keys through our neighbours door and left, we had to contact them again to be told, no spares could come out. We had to wait and hope the neighbour would come home, this scuppered the plans that we had made with local authorities to move the contents of our garage. It also wasted a days annual leave! Then,... (read more)
★☆☆☆☆
“They're linked to A1 National --AVOID”
Written on: 15/02/2012
I hired a van through Nationwide van hire in Jan 2012, website is easy to use and reservation was confirmed. I then had a phone call stating I had to pay a £250 deposit which was not displayed on the website booking form. The van turned up on time and was from Hertz - Nationwide are a third party company. At the end of 2011 I hired a van through A1 National who run the same sort of company and I had murders trying to get the deposit back from them. Imagine my horror when I checked my credit... (read more)
Nationwidehireuk's Comment
Written on: 25/02/2012
Thanks for your feedback.
Just to advise you that we are not linked to A1 National in any way. We did use them on this occasion to supply the rental however we no longer work with the company.
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Swith's Comment
Written on: 20/11/2012
Yes I agree PLEASE REPORT THEM TO TRADING SRANDARDS If enough of us do they may take action against them.
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★★★★★
“Truck rental EASY must use”
Written on: 20/01/2012 by anitateague1 (1 review written)
Very easy company to deal with excellent customer service over the phone and with the drivers. Really easy having it delivered and collected to my front door would recommend for taking stress out of your move. thanks Guys for all your help. (read more)
★★★★★
“Hired mini bus”
Written on: 20/01/2012 by gillystabb1
Having read the reviews and dealt with the company I felt I had to write my own.I found the customer service excellent,easy website to deal with and the bus was delivered on time and collected as requested. We had no problems at all and would recomend to our friends and will use again. (read more)
★☆☆☆☆
“Great first response then it all went wrong”
Written on: 19/01/2012
ON line order 21/12/2011 for van required 04/01/2012. Immedaite email response to say I would hear within 24 hours. By 29th Dec no news. Phoned to be told that offices were closed over Christmas New year and no confirmation till Tuesday 3rd Jan. Like a mug I waited and sure enough, even after all my calls the van I required could not be sourced. I managed to hire a replacement but this was not exactly what I wanted. I wrote to Mr Geoff Slater, the Chairman of this company on 3rd Jan... (read more)
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Karter79's Response to karter79's Review
Written on: 07/06/2013
Have also found out they can trade under the names a1 nationalhire, and nationwidehire 4 u. The managing director is [name removed] and manager is called [name removed].