Apple iphones repairs- appleiphonerepairs.co.uk Reviews
Latest Reviews
“ruined my Galaxy note 2 and cost me £210 more”
Written on: 19/05/2013
I recently cracked my screen on my galaxy note 2 phone, a £700 phone 24/4/13 this was only the outer glass that was broken everything else was working fine including the digitizer, i used this company M BLUE to get it fixed as I had no insurance on my phone this cost me £100 to get fixed and the cost of postage special delivery. they received my phone on the 26/4/13 for repairs. 20 odd days I received it back the 17/5/13 even though on their web site it says 3-5 days for repairs. I phoned... (read more)
“DON'T USE THIS COMPANY!!!”
Written on: 12/01/2013
Sent my iphone 4 to these on a wednesday to have the screen replaced, waited and waited in... eventually gave up on the following tuesday and rung up (5th working day) to be told it hadnt been looked at. Rung up again late wednesday afternoon to be told it had been repaired but they couldnt test it... Friday i recieved it back and found that it needed reactivating! after a days worth of phonecalls to apple as it wouldnt do a thing I took it to a local repair shop and was told the MOTHERBOARD... (read more)
“Cheap but extremely bad”
Written on: 22/11/2012
I had my iPad screen repaired. My iPad was returned damaged. When I complained they denied they had done this - but the kind of damage could not have have been caused in transit. My iPad then developed (next day) a fault known as "ghost typing" which is random key strokes without the device being used. I would not risk using this company. My iPad cost me £559. Please spend a little more money and use a reputable company. This company should be shut down. It's badly run and the customer... (read more)
“Simply Bad!”
Written on: 04/11/2012
Hi Sent my phone (HTC Desire) for diagnostic (£25) - they said it was water damage (which was a shock in itself!) and would be fixed for a further £60, which I duly paid. Phone was returned to me but with no repair/exactly the same problem - sent it straight back after calling them (at my cost) - then chased it daily for over two weeks AFTER the 5 days they say to allow. Promised many call backs - never got one. Finally they said it was unrepairable and would refund money tomorrow (only... (read more)
“!!!!!!!!!!!!!!!!! BEWARE !!!!!!!!!!!!!!!!!”
Written on: 27/08/2012
This is the worst service I've ever experienced in my life. Few weeks ago I have sent my htc one x with broken screen..... I have been told that is going to take from 3 to 5 working days.....got it finaly back after over a month. screen was changed for some cheap stuff and was not working properly (not responding in some places and blinking), person on the phone told me that everythink was ok , buy they can check it again ... so I have send it back, after 2 weeks I have called them and they... (read more)
“DO NOT USE!!”
Written on: 25/08/2012 by Mimi78
I would give them no stars but I had to in order to leave a review. I wish I had read the reviews before i sent this company my son's Nintendo DS Lite to be fixed. I duly paid the £29.99 upfront cost for a new card reader to be put in the device and posted it recorded. There were some loose prongs in the reader which I assumed were causing the problem not that this was ever confirmed or denied by M Blue Ltd. I recieved an email to say it had been recieved on Thursday August 2nd and it would... (read more)
“Poor poor poor service”
Written on: 24/08/2012
My sensation screen replacement took over 3 weeks when it was claimed it would take 3 days or maybe even 24 hours. They clearly just didn't have the part in stock. Missed loads of important work through not having a phone. customer service was appaling on the phone and via email. no refund offered. phone is even damaged by them levering out the screen! i think this is amateur company pretending to be professional. NEVER use MBlue! Ever! (read more)
“Terrible”
Written on: 24/08/2012 by tompp (1 review written)
I sent an iTouch to have the headpone jack repaired, Sadly it came back broken. The iTouch wouldn't work, just kept rebooting. I emailed the company twice to log my complaint. After a couple of weeks I phoned the company to explain my problem, At first they couldn't find my file or even the two emails I sent. Then the man left me on hold whilst he talked to his mate. (They really should put the phone on mute) In the end they asked me to send my iTouch back to have a diagnostics check for a... (read more)
“2 days, more like 4 weeks”
Written on: 22/08/2012 by Corskey (1 review written)
Guys, read the reviews (not here, but do a google search), my 2 day repair took more than 4 weeks and the comms were ZERO. My water damaged ipod came back in a worse state that it was sent with new scratches and dirt on screen and LCD! you can find a better service for cheaper if you look a little further. (read more)
“Beware of this company ”
Written on: 22/08/2012 by GarethLG (1 review written)
I sent my Iphone 4S for repair screen and sim card reader. After 3 weeks of keeping the phone they eventually gave up and couldn't carry out the repair. They stated it was a parts issue, strangely when I did get back my phone after 3 weeks I sent it to another company who repaired it in 2 days perfectly. Unfortunately despite many emails to this company to get a refund they appear to be now deaf and unwilling to refund money paid for work they did not carry out. I paid £94 in total and no... (read more)
Pjf's Response to GarethLG's Review
Written on: 08/09/2012
I would also like to find out how I can add my name to the case file. Please could you write and tell us how in another review possibly?
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Bernie134's Response to GarethLG's Review
Written on: 27/09/2012
i would like to add my name too. i have paid the initial 24.99 and now they want another 60.00 from me JOKE !!!!!!
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Showing 1 - 10 of 198 Reviews
“Stay well clear of these money grabbers”
Written on: 22/08/2012
Sent my iphone in for a screen replacement. When it finally came back after 8 days the wifi signal was was weak unles right in front of my router. Called them about it and was told to send it back and they would diagnose it for another £24.99 as there was no way they could be at fault. Kicked up a bit of a fuss and was told that I had already paid for the screen replacement and as they had my money already, the werent going to do anything about the wifi unless I paid more. I have opened a... (read more)
“WARNING: AWFUL REPAIR, AWFUL SERVICE.”
Written on: 22/08/2012 by WoodstockReview (2 reviews written)
Long story short, I sent my iPhone 4S to this company because I'd cracked the screen. Once it had been returned I noticed that although the glass had been replaced, there was a new small crack close to the home button. I'd been away at the time, but on my return, I'd called M Blue LTD/appleiphonerepairs.co.uk and the gentlemen I spoke to told me to return the phone and that they'd be in contact. I checked the status of my repair which was the following: Status Item Received (14-08-2012... (read more)
Woodstockreview's Response to WoodstockReview's Review
Written on: 22/08/2012
I wish I had read the iPhone repair reviews before I had sent mine.
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“iPad front screen replacement”
Written on: 20/08/2012 by Jonmason (1 review written)
Not sure if people who have wrote negative reviews are talking about the same people. They done a great job of replacing my screen, much cheaper than apple and super quick too. Can't fault them. Packaged up well for return delivery and even they even paid the extra to have it delivered on a Saturday. Very pleased indeed (read more)
“iPhone Equivalent of a Chop Shop”
Written on: 20/08/2012 by Micheru (1 review written)
Sent my phone in for a water damage repair, unfortunately before reading these reviews (a mistake I won't make again). After being assured it would take no longer than 3 days by "Simon", after 2 weeks I got an email saying it was not economical to repair and they would advise me not to do so. When I received it back, the rear cover was not mine, I had marked parts inside so I would know what was replaced. Sure enough some were swapped out. I can only assume they took working parts out. I... (read more)
“Damaged”
Written on: 16/08/2012 by Sanjivparmar (1 review written)
I sent the iPad for water recovery and replace screen which was broken form top right corner. And when I got it back,it was broken from bottom left corner(back case). Company replaced the screen and breaks the back cover. And above all they refuse that they have broken it ... Very annoying.... Don't get any thing repaired from m blues.... Now I have to spend another £100 to replace back cover.... (read more)
“Broke easily after”
Written on: 16/08/2012
after recieving it back, in teh next 2 weeks it broke again but by simply placing it on the table. not happy at all. i dont no whether it was just a faulty one or whether they are just terrible screens. Realy not happy at all! (read more)
“An absolute joke!”
Written on: 15/08/2012
sent my phone in 13 days ago and have not recieved it back yet. i have emailed them to enquire to its whereabouts and status but had no reply from them. the online tracking system is a complete joke and offered no extra information regarding the status of my phone. I am still waiting on my phone being returned to me. i emailed them and have had no response and i have tried to rinf them and i cannot get through. i understand that it may take longer than the 5 working days they say, but... (read more)
“Unreliable don't use”
Written on: 13/08/2012
I have a new blackberry water damaged phone, told would not take more than 5 working days to repair, 13working days later I am still ringing them and being told they need to spend more time on the Phone but they have cleaned it and dried it out, the phone was 2 days old and was dried out by me. When I companied they were not really interested and clearly not really bothered they have my money and my phone. (read more)
“MBlue HTC Repairs POOR SERVICE”
Written on: 10/08/2012
I had my HTC CHACHA screen replaced by MBlue , the initial service was prompt. I then had to return the phone as the touch screen began failing. I returend it within the warranty period of the repair. I waited more than 7 working days and still my phone was not returned. I had called after 5 days and was told there was a problem with the parts they had received and that it should be back with me within 7 days. This was not th case. I had no communication from them , the only thing i could... (read more)
“Avoid, Avoid, Avoid”
Written on: 10/08/2012
Terrible company. Should be avoided at all cost (read more)
See next 10 reviews
Showing 11 - 20 of 198 Reviews
“I Pad glass renewal”
Written on: 09/08/2012 by KymS (1 review written)
Excellent service. Why would you ever get Apple to repair when you get a much better service here and for a fraction of the cost. Be brave and give them a try. (read more)
“Slow Diabolicle Service”
Written on: 08/08/2012
Sent my ipod 4 in to Mblue to have a new screen fitted took them over a week to get back to me to insist I have a new back as well because of a tiny dent . When I finally got the ipod back 11 days later the docking port \charger wasd damaged so would not charge . After contacting them they said to send it back. Took them nearly 3 weeks to email me to contact them , when I did they said it was fine when it left them & I would have to pay a further £33 for a new docking port. Forget the add... (read more)
“Do not use”
Written on: 06/08/2012 by Robbiebob (1 review written)
Sent I pod with small crack in screen.after 7 days and no update on tracking service rang up to be told I had to pay for extra repairs or they would send it back in a worse state than it was. Felt like i was being conned but had to pay to get it back it was dispatched an hour after paying so now know I was conned. Unhelpful and rude staff please don't use!!! (read more)
“Dire”
Written on: 03/08/2012 by DerekRocholl
Sent phone in for repair on 17th July 2012, receipt confirmed on 18th July - money taken in advance. Despite 2 phone calls to find out what is happening have still heard nothing as at 3 August and online tracking system hasn't been updated. A dire service. (read more)
“Repair time and staff not willing to take complaint”
Written on: 03/08/2012
I'm still waiting for my phone to be returned after 10 working days instead of the promised 2-3 working days. Have been promised to get it today, now they say it will be ready "next week"!!! This is annoying but even worse is that their staff is not willing to connect me to a line manager for complaining about it. Only advise is to send an email, how helpful. NEVER AGAIN. (read more)
“Recieved iPhone back with wifi not working”
Written on: 31/07/2012
DO NOT USE THIS COMPANY!!!! iPhone came back with wifi greyed out and not working, it was working fine before I sent it. When I rang to make a complaint they told me that the wifi was not working when I sent it, they admit no responsibility what so ever and refused to fix the problem. The staff are also very rude (read more)
“Blackberry 9900 Bold”
Written on: 31/07/2012 by Sch01e
AVOID AT ALL COSTS - COWBOYS Phone sent back for screen replacement, LCD was fine. Phone took 8 working days to be returned despite me ringing to check the part was in stock and being told the repair was normally same day. Website states 2 to 3 working days !! When phone was returned screen had been repaired and was functioning but now the speaker earpiece is so distorted it is almost impossible to have a converstaion. Not a chance am I sending it back to them for them to redeem as I have... (read more)
“unreliable”
Written on: 30/07/2012
the thing with my repair was that it was crucial for me to receive my phone within 3 days at the latest. at first that is what i was told and also what the website said, alongside the person who issued my order. now it has been over a week, and i have still yet to receive it. Extremely unhappy and disappointed with their level of efficiency. (read more)
“Delays”
Written on: 27/07/2012
Was told 2-3 working days when I paid. Then told 3-5 working days. It is now 6 working days and they still havent dispatched it. I was never told of the delay - an email would have been nice. Instead I have to call them and the person I spoke to just didnt care - said if I had a complaint to email them. (read more)
“Still waiting”
Written on: 27/07/2012
I have used the service before and was very impressed, a different story this time. I sent my iphone off by special delivery, receipt was acknowledged two days later. Six working days after they received the phone I am still waiting, I have e-mailed to chase but have had no response. I rely on my phone heavily for work and need it back, I wish I hadn't bothered and I should have put up with the crack in the corner. This isn't isolated a collegue sent off her son's ipod and at the same time... (read more)
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Showing 21 - 30 of 198 Reviews
“Theives”
Written on: 26/07/2012 by autumn78 (3 reviews written)
I paid for my son's iPod screen to be repaired. They didn't glue the screen down properly. I contacted them to complete the repair, they didn't bother respond. I opened a dispute through PayPal and they still didn't respond. PayPal didn't give me my money back, because they don't cover repairs. So I had to go to another company to get my son's iPod repaired properly. I've reported this company to the police as they have stolen money from me and can't even be bothered to respond to my... (read more)
“Lack of information”
Written on: 22/07/2012
Although the webbsite says due to large volume of work, it is best to track the repair on line. Theon line infomation is NEVER up dated! When phone giving a story about it will ship but stil no phonea 7 DAYS!!!! (read more)
“Ipod Nano”
Written on: 21/07/2012
I sent my Ipod to MBlue to have the head jack replaced which i was told would take 2-3 working days. After 5 days I contacted them to find out what was happening and was told they were waiting on a part. Fast forward another 10 days and still no ipod. Phoned them every 2-3 days to find out what was going on and each and every time was fobbed off with either waiting on a part or it was going out the next day. Finally arrived today and the headjack is repaired but I am now unable to lock... (read more)
“Disappointed!”
Written on: 20/07/2012 by kerrykolade (1 review written)
This was apparently a very easy way to get my daughter's blackberry repaired efficiently and quickly. M Blue promised a turn around of 2-3 working days but it took 10 days to receive the phone back. In the meantime there was no communication from M Blue, either by email or as an update of order status and I had to phone to find out what was happening. Very disappointed! (read more)
“Appalling service”
Written on: 19/07/2012
Quotes 2-3 days, be prepared for 15. Once work was finally started I was then told other issues had been found with my phone and needed extra payment to complete! I had to contact customer services twice to chase my phone, once my details taken and no return call, when I finally got in touch the customer service was very poor, in fact was very rude. Upon return of my phone the screen is loose and coming away from the shell and the mesh covers that used to be covering the speakers have... (read more)
Godders88's Comment
Written on: 21/07/2012
I will also be reporting this company to trading standards. I have already left a review below this was after ringing the company and them telling me about not being able to fix my problem and they would be sending my phone back the next day, its 3 days later and I am still waiting! So on monday they will have my phone for three weeks!
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“Fast smooth and easy! ”
Written on: 19/07/2012 by Be432 (1 review written)
Had my iPhone returned to me within a week, couldn't have asked for a better service and felt confident that my iPhone was in safe hands at all times. No complaints at all. Would definitely recommend and the price is an absolute bargain! (read more)
“Terrible service and poor communication!”
Written on: 18/07/2012 by godders88 (1 review written)
Sent my phone away to be fixed and was told that it would take 2-3 working days. After nearly a week passing and hearing nothing I rang up to ask what was going on. I got told by someone who was very rude that the part was just being fitted now and that it would be sent the following morning. 3 more days passed and no email telling me it was sent and no phone recieved so I rang up again, this time I rang up again asking what was going on. This time a more polite helpful person told me... (read more)
“Top top stuff ”
Written on: 16/07/2012 by Hoodwinkle
Just got my I phone back today well chuffed great workmanship it looks like new !!! Really helpful on the phone as well will up date you by email and on there web site all this for £50 a no brainer. Took a bit long than expected but that's not down to these guys. that was royal mail muck up. Will defiantly use them again. (read more)
“UNSATISFACTORY SERVICE”
Written on: 16/07/2012 by KellyLC (2 reviews written)
Blackberry received by this lot on 9/7/2012 heard nothing until I chased on 12/7/2012 to be told they were having technical problems with my device - repair of cracked screen only. However phone posted back on 13/7/2012 (read more)
“Took time but worth the wait!”
Written on: 14/07/2012 by Jetnbrain (2 reviews written)
Took a week to fix my iPad 2 screen and return it but communication was excellent, and job well done! Thanks (read more)
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Showing 31 - 40 of 198 Reviews
“WHAT A FAST SERVICE!!!”
Written on: 12/07/2012
Really pleased with the price to repair my iPhone front screen as shops had quoted £80!! When i saw that it was only £32.99 I sent my phone on that day about 4 days later i received my phone back in perfect working order! (read more)
“Be prepared for alot of stress....”
Written on: 11/07/2012
I sent my iPhone 4 in for a cracked screen. That was £50 so I thought I may aswell pay an extra £15 and get the full white conversion kit (so my black iPhone would now be a white one) This company trades under many names - but they are all just website names - the company is M Blue Ltd. I'm torn between a 2 and 3 star review - but because of all the chasing up and phone calls (and rude customer service) I think a 2 is fair. Like many others on here, I sent my phone off THEN saw the... (read more)
“Slow service and no communication”
Written on: 07/07/2012 by Peadar (3 reviews written)
I sent Apple iphones repairs- appleiphonerepairs.co.uk my Ipod touch to have a new battery fitted. Simple job you would think? However despite advertising on their website that most repairs are turned around in twenty four hours I am still without my Ipod almost two weeks later. The only communication I had from them was to ask if I additionally wanted the camera repaired (that was four days ago) to which I replied no and asked for my Ipod to be returned expecting it the next day - that... (read more)
Guest's Response to Peadar's Review
Written on: 09/07/2012
Do you by any chance have a working contact number for them, i have tried both numbers on there website and one rings and never any answer and other is disconnected, also tried to email and no reply, Please help?
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“DON'T”
Written on: 06/07/2012
This conmpany is very unreliable, They take ages, DON"T fix the problem and cause other things to go wrong. I really wouldn't let them near anything you value. (read more)
“m blue or whatever their trade name is”
Written on: 05/07/2012 by janejanek2
my htc desire charger port broke, so i sent this off to be fixed to m blue ltd. they fixed the issue in good time and sent the phone back. however, the sim card could not be recognised. so i called them and they told me to send this back, which i did. they then returned it several days later saying the phone was beyond economic repair. no other explaination nothing. i have tried to get a response from them about this via phone and email and have got no where. they have become very clever as... (read more)
“Thugs, Liers, Scammers hiding behind the screens”
Written on: 03/07/2012 by Riz1
I had sent my iphone for repair and part replacement but it came back not fully functional as seller described he has replaced the part but it did not fixed the problem. I have contacted seller 3 times but no one bothered to reply back as i informed them of missing protective cover on back of iphone. I emailed on 3 different ocassions and asked them to ship the missing part as it will cost me to purchase it again and even if they had taken it to save any postage cost, it will not make any... (read more)
“Amazing service”
Written on: 27/06/2012 by Notwhinging (1 review written)
I recently dropped my HTC desire and smashed the screen, posted it to M blue on Monday afternoon, received an email at 1.30 on Tuesday to say they had received it, another email at 4.30 to say it had been repaired and posted back to me. By 12 o'clock on Wednesday it was back with me as good as new, and all for the bargain price of £44.99. Amazing service, thanks very much. (read more)
“Do exactly what they say, when they say.”
Written on: 21/06/2012 by ozthekeymaster1
Sent off my daughter's iPod Touch to get fixed (cracked screen, dented rear case, lock switch dodgy). In the post Monday 4:45pm, returned during the day Thursday. Perfect. Can't knock their service one bit (well, ok I had an issue getting the online form to work so I phoned them - they answered within two rings - nice and friendly too!) We'd previously used their service to fix her HTC Mobile (teenagers!) and they were just as good then - turned around in 3 days. Can't add much more apart... (read more)
“EXCELLENT SERVICE !!!”
Written on: 21/06/2012 by JayneAnne
My son managed to smash his IPod Touch and was naturally very upset. Found MBlue Ltd on the internet and paid via paypal for the repair. I sent it off Special Delivery after receiving all the confirmations and instructions by email. I was informed that it had been received, informed again that it was being repaired, informed again that it was on its way back and I would be receiving it by Special Delivery the next day. It arrived back as expected, well pacakaged, with a 3 month guarantee... (read more)
“WORST REPAIR EVER.”
Written on: 19/06/2012 by clare1220 (1 review written)
I sent off my blackberry bold 9900 to you for FIFTY POUNDS. I then got it back and it was fine for about 2 days.. Then it broke, I put no pressure on it, it just broke. And it's you're fault. I then called up and asked if I could get it repaired for free, SINCE WE WERE GIVEN A 3 MONTH WARENTEE.but they accused me of lying and said that I must have broken it myself. I have never been so angry in my life and my phone is now in a worse condition and I am down 50 pounds. I'm completely outraged... (read more)
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Showing 41 - 50 of 198 Reviews
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Tompp's Response to GarethLG's Review
Written on: 27/08/2012
Hi I would like to add my name to your case file. How can I do this? Thanks