Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.5 / 5
250
93% of users recommend this
  • Value For Money

Description (provided by business)

We've supplied over 100 million pounds worth of floors during our time, so we’ve picked up a thing or two from serving all those satisfied customers. In fact, our history goes back to 1985 and we were the first online retailer of flooring in the UK. All of the expertise we’ve picked up along the way goes straight into our products, our passion and ultimately, your floor. We offer unlimited samples, free next day delivery service and even free underlay on many ranges.
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Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

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Latest Reviews

★★★★★

“Karndean flooring”

Written on: 29/04/2015 by batty5 (1 review written)

The best online price, beating local retailers by £8 per square metre, delivered on time naxt to my front door & very pleased now it has been laid… Read Full Review

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★★★★★

“Great customer service and after sale service! only...”

Written on: 27/04/2015

Great customer service and after sale service! only hope the delivery will be as good as sales as my flooring arrived with several damadges although after sale has sent me the replacement. Overall, a happy customer and will definitely recommend… Read Full Review

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★★★★★

“efficient service and a helpful delivery driver”

Written on: 20/04/2015 by Lucianj412 (1 review written)

I already knew what flooring and underlay I wanted and chose to buy from flooring supplies based on their well presented website and, mostly, their overall price. The Kahrs internet distributors seem to charge much the same price for Kahrs products but the free Tuplex underlay offer and free delivery really made the difference in deciding which supplier to use. After ordering I had a phone call to confirm the delivery date (same as stated on the website so no surprises there). I did ask if… Read Full Review

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★★★★★

“Laminate floor”

Written on: 19/04/2015 by DakotaOgle271 (1 review written)

Good price and quality services. Very good advise on various laminate floors . Unfortunately second time when to get extra supplies , customer services guy struggled to listen to me and understand what I was asking for . He needs to improve his listening skilll Will visit this shop for sure as an when I need laminate Or hard wood flooring again . … Read Full Review

By Flooringsupplies.co.uk

Written on: 21/04/2015

Hi,

Thank you for your review and glad to hear you were pleased with our prices and service. I did want to apologise for the misunderstanding with our customer service team member and feed this back internally.

Kind regards

Melissa

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★★★★★

“Excellent service”

Written on: 19/04/2015 by KirstenWoodard (1 review written)

Competitive price. Excellent service. Items delivered on day advised at time of purchase. Contacted both day before and morning of delivery to confirm approximate time of delivery. Would definitely buy again from Flooring Supplies… Read Full Review

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★★★★★

“Laminate Flooring”

Written on: 18/04/2015

I found the staff very helpful when I placed my order.On receiving my goods I found that they were very well packed so as not to cause any damage to the packages.I would certainly use this company again. … Read Full Review

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★★★★★

“Fantastic customer service combined with a fantastic...”

Written on: 17/04/2015 by 497Rodgers (1 review written)

Having visisted the Croydon Showroom we were greeted by a young gentleman called Hamza, who offered fantastic advice and reccomendations. Not only did he provide us with accurate measurements, he completely changed our pre planned arrangements by offering his own advice and ideas which proved to be very rewarding! From the minute we walked into the showroom to the day we finnaly decided what to go for, his expert advice combined with his charisma and friendly approach made us feel alot more… Read Full Review

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★★★★☆

“Maple Floor”

Written on: 16/04/2015

The Khars engineered floor was delivered on time by a very courteous driver who phoned before he arrived. Had a problem being understood by the male telephone operator when I was asking for the name of a potential fitter so gave up and rang again, Bianca was very efficient and helpful… Read Full Review

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★★★★★

“Really pleased again”

Written on: 13/04/2015 by Jennie186 (1 review written)

Got this flooring about 7 years ago in most of downstairs area and is still looking good. Decided to extend into lounge area Is a perfect match and adds continuity to the ground floor Is a quality product and I know it will look good in. 7 years time!! We got the matching scotia which finishes the job off lovely Is worth getting the fixing kit for the tricky bits Had a slight problem with delivery not coming on specified day but it was Maundy Thursday and was couriers delay Was delivered on… Read Full Review

By Flooringsupplies.co.uk

Written on: 14/04/2015

Hi,

I am delighted to hear you are pleased with Flooring Supplies for a second time! I do apologise if the delay in delivery caused you any inconvenience.

Kind regards

Melissa

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★★★★★

“Great flooring, great service!”

Written on: 11/04/2015 by jdmanonamission (1 review written)

I'll keep this short and sweet as, well I have flooring to lay!! Great product and great service, delivered when it was convenient to me not them and never any dents/scratches after two successful deliveries! Highly recommended!!… Read Full Review

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★★★★☆

“Good but delivery could be better”

Written on: 10/04/2015 by JamesWentworth (1 review written)

Whilst the driver was very friendly a narrower time slot for the delivery would be useful - waiting in from 8am to 6pm is a waste of a day Otherwise everything fine… Read Full Review

By Flooringsupplies.co.uk

Written on: 10/04/2015

Hi,

Thank you for your positive review. Just a quick note, in the hope you will order form us in the future, that we do offer an enhanced AM/PM delivery option on the website for a small fee.

Kind regards

Melissa

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★★★★☆

“Excellent and very helpful both on the phone or query...”

Written on: 05/04/2015 by Matthias461 (1 review written)

Really prompt response to an email query and very pleasant and helpful when contacted by phone.The product is a perfect match for existing floor and of good quality… Read Full Review

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★★★★★

“Helpful Service!”

Written on: 01/04/2015 by Cornelius362 (1 review written)

Had a slightly unusual requirement. Phone staff were very helpful in working out what to order. Without asking, they called me when an earlier delivery date became available… Read Full Review

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★★★★☆

“Purchase and staff ”

Written on: 29/03/2015 by Onestepflooring (1 review written)

Only brought fixing set , but browsed around while salesman retrieved for stockroom - great selection of woods and good range of samples - as I specialise in the fitting of wood flooring and luxury vinyl tiles - I shall not hesitate to send my customers here… Read Full Review

By Flooringsupplies.co.uk

Written on: 30/03/2015

Hi

Glad you liked our showroom and thanks for the recommendation!

Kind regards

Melissa

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★★★★★

“Excellent Service”

Written on: 26/03/2015 by Danika1993 (1 review written)

Very pleased; delivery on time and very good customer support… Read Full Review

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★★★★★

“satisfied customer”

Written on: 26/03/2015 by RowanRandall33 (1 review written)

Very helpful.Willing to give advice and efficient service… Read Full Review

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★★★★☆

“good practical service”

Written on: 25/03/2015

The ordering was easy and the confirmation of delivery. At a late stage I asked for an early delivery. The interaction with flooring supplies was positive and it was delivered in the time slot I asked for… Read Full Review

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★★★★★

“Engineered flooring.”

Written on: 23/03/2015 by BrianJacobs (1 review written)

The order was placed and the delivery was very speedy. I have used their products before and found them to be very good… Read Full Review

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★☆☆☆☆

“Badly Let Down”

Written on: 20/03/2015 by aberdees (3 reviews written)

 ordered the flooring online last Wednesday for delivery on Friday. Soon  after the order was placed Flooringsupplies called to confirm both the order  and delivery date. I patiently waited on the Friday but decided to ring  Flooringsupplies at 4.45 to make sure the order was on it's way. I was told  it could be delivered up until 6pm but as 5.45pm approached I rang again. I  was told that the flooring was coming direct from the supplier and as they  had finished at 4.30pm there… Read Full Review

By Flooringsupplies.co.uk

Written on: 23/03/2015

Hi,

As you have highlighted there was a problem with your order that caused a delay in delivery and we have and still want to apologise wholeheartedly for this.

However our team did their up-most to keep you updated with any information, even contacting you out of business hours. Unfortunately we did not seem able to placate your anger at your inconvenience and the decision was made that perhaps we were not the company to provide your floor in this instance.

I do hope you manage to source your floor and we are genuinely sorry for any inconvenience caused on our part.

Kind regards

Melissa

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Aberdees's Response to aberdees's Review

Written on: 01/04/2015

Floor sourced from alternative online supplier. They delivered on the day the day requested. Happy days!

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★☆☆☆☆

“Terrible service. Costly failed delivery but their fault”

Written on: 20/03/2015 by ArelyDavis72 (1 review written)

Had the most disappointing experience with Flooring Supplies. Took the day off work and got a call to say that the lorry can't turn the corner 2 roads down (not even onto my road). Told me they'd try and work something out and ring back. They never did, simply got an email saying I had to re-arrange delivery but not for free: £42 and another day off work. Their website says regarding delivery: "All delivery services could be made on a lorry or a van so it is assumed that the delivery… Read Full Review

By Flooringsupplies.co.uk

Written on: 23/03/2015

Hi,

I wanted to apologise for the problem with delivering your order. Unfortunately as you explained the driver could not get to your property.

As the drivers have such a large amount of deliveries to make regrettably they cannot check access to each property and we do have to rely on customers letting us know if there may be any problems using a lorry. If an access problem is reported we would always transport using a smaller vehicle.

I have passed your comments on to the team regarding our delivery guidelines on the website and we will look to improve/clarify these where we can.

Kind regards

Melissa

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