Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.5 / 5
262
93% of users recommend this
  • Value For Money

Description (provided by business)

We've supplied over 100 million pounds worth of floors during our time, so we’ve picked up a thing or two from serving all those satisfied customers. In fact, our history goes back to 1985 and we were the first online retailer of flooring in the UK. All of the expertise we’ve picked up along the way goes straight into our products, our passion and ultimately, your floor. We offer unlimited samples, free next day delivery service and even free underlay on many ranges.
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Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

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Latest Reviews

★★★★★

“Excellent service”

Written on: 23/05/2015 by wzCurran214 (1 review written)

Very good prices, range and speed of delivery. Good website although had problems completing order which meant delay… Read Full Review

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★★★★★

“First class service”

Written on: 22/05/2015 by Bellzo (1 review written)

This is 2nd order I've placed with company and could not be more impressed with overall service. Ordering was easy, was kept fully informed of order progress and driver called 30mins before delivery. Quality of flooring is great and looks fantastic. Will definitely be using again… Read Full Review

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★★★★★

“Polite, efficient and great value. ”

Written on: 21/05/2015 by nvHowell18 (1 review written)

As my floor was discontinued, flooring supplies were able to source it and get it to me within a few days. All at a very competitive price ! Their staff were polite and helpful and their service was excellent. Thank you !!!… Read Full Review

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★★★☆☆

“Price is not always best if service lets you down!”

Written on: 20/05/2015 by shinershean (1 review written)

Very competively priced but waited in all day for delivery that never arrived. When I rang to find out what was going on I was told there was a delivery problem but no one was prepared to ring me advise me of this. I was then offered delivery the following week !! When I refused this I was offered delivery the following day. A phone call could have saved me wasting a days annual leave… Read Full Review

By Flooringsupplies.co.uk

Written on: 21/05/2015

Hi

Our aim is to provide a great service to every customer however on reviewing your order history I can see that on this occasion there have been issues with both our supplier and the delivery company, which I apologise for. It is rare as you can see from our star rating and recommendations, but nonetheless I realise this was frustrating for you.

We hope you enjoy your new floor!

Kind regards
Danielle

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★★★★★

“Service excellent!!”

Written on: 16/05/2015 by Wallace1948 (1 review written)

Online looking for the correct flooring were fantastic. Service quick and efficient. On time delivery of ordered flooring. I great must in fast everyday living. Standard of material excellent… Read Full Review

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★★★★☆

“Karndean flooring ”

Written on: 15/05/2015 by Norwooduy41 (1 review written)

Flooring supplies company very helpful and kept you informed. Not much to say about Karndean packaging themselves though as one of two boxes were damaged. Flooring supplies sorted it all out… Read Full Review

By Flooringsupplies.co.uk

Written on: 15/05/2015

Hi

I am sorry to hear that your Karndean packaging was damaged but pleased to hear we were able to sort the problem out for you!

Enjoy your new floor.

Kind regards

Melissa

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★★★★★

“Great Price with Flexible and Fast Delivery”

Written on: 15/05/2015 by GaigeMiles (1 review written)

Price was very competitive and the option to pick your delivery date was very useful. The website was very user friendly and payment was simple but secure. Flooring arrived early on the date requested and was exactly as described. A good quality product Thanks… Read Full Review

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★★★★★

“100% efficiency”

Written on: 13/05/2015 by EdithStephenson (1 review written)

100% efficiency for the second time in just a few months. Price, helpfulness on the phone, explanations of technical bits, delivery, etc… Read Full Review

By Flooringsupplies.co.uk

Written on: 13/05/2015

Hi

Many thanks for your review - it is always lovely to hear from a return customer!

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★★★★☆

“Very good service provided”

Written on: 11/05/2015 by Abelx67 (1 review written)

I am happy with the purchase, the Old Grey Oak from Uniclic - Quick-Step laminates are easy to assemble and they have a nice feel to it. The delivery person was very pleasant and give me a hand although he was not oblige to do so. May be it would be good idea to remind D.I.Y purchasers to buy the tool kit necessary to complete the installation… Read Full Review

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★★★☆☆

“poor aftersales”

Written on: 08/05/2015 by meandhiim (1 review written)

Used on line calculator and ordered what was advised. Used one complete box less but to return I have to pay postage and then company takes 25% for restocking Not my fault I over ordered quantity product is good but after sales poor… Read Full Review

By Flooringsupplies.co.uk

Written on: 11/05/2015

Hi,

Thank you for your review, we take every remark seriously and as such we have rigorously tested the calculator to ensure its accurate. The calculator uses the information of your area divided by the pack size shown on each page. I understand you feel frustrated by having a pack left but it's not in our interest to show inaccurate information on our site. If you choose not to return the pack, perhaps you will consider using it in another room, we would be happy to confirm the amount required first to avoid any problems.

Kind regards
Danielle

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★★★★☆

“Great choice. of products”

Written on: 08/05/2015 by darleydame (3 reviews written)

Liked being able to get as many samples as needed. Good range of floors. Reliable on delivery. Underlay included but only one roll so not enough to cover the floor. Only wanted another 3 sq m so £42 for another roll wasn't cost effective. … Read Full Review

By Flooringsupplies.co.uk

Written on: 08/05/2015

Hi

Many thanks for your positive review. I am sorry to hear you ran out of underlay, unfortunately we are not able to offer part rolls.

Kind regards

Melissa

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★★★★☆

“Can't fault the company - what I ordered delivered on...”

Written on: 05/05/2015 by Nickis7 (1 review written)

Can't fault the company - what I ordered delivered on the day I requested. As an aside Pergo is so annoying; this is my third order over several years and its never the same. 2013 was my last order - living expression chalked oak. This year the planks are thinner, not so substantial, narrower, shorter and the connections different. So its no good saving some for the next room, you have to buy it all at the same time. So in all I think Pergo have reduced the quality of the product - it still… Read Full Review

By Flooringsupplies.co.uk

Written on: 05/05/2015

Hi,

Thank you for your review and I am pleased to hear you were happy with FlooringSupplies. Just to mention that Pergo offer their decals in different qualities (all available on our website) so perhaps this is what caused the problem? As far as we are aware Pergo may have changed their portfolio of floors but not changed the quality of the product.

if you want to discuss this further please do contact our customer service team.

Kind regards

Melissa

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★★★★★

“Karndean flooring”

Written on: 29/04/2015 by batty5 (1 review written)

The best online price, beating local retailers by £8 per square metre, delivered on time naxt to my front door & very pleased now it has been laid… Read Full Review

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★★★★★

“Great customer service and after sale service! only...”

Written on: 27/04/2015

Great customer service and after sale service! only hope the delivery will be as good as sales as my flooring arrived with several damadges although after sale has sent me the replacement. Overall, a happy customer and will definitely recommend… Read Full Review

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★★★★★

“efficient service and a helpful delivery driver”

Written on: 20/04/2015 by Lucianj412 (1 review written)

I already knew what flooring and underlay I wanted and chose to buy from flooring supplies based on their well presented website and, mostly, their overall price. The Kahrs internet distributors seem to charge much the same price for Kahrs products but the free Tuplex underlay offer and free delivery really made the difference in deciding which supplier to use. After ordering I had a phone call to confirm the delivery date (same as stated on the website so no surprises there). I did ask if… Read Full Review

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★★★★★

“Laminate floor”

Written on: 19/04/2015 by DakotaOgle271 (1 review written)

Good price and quality services. Very good advise on various laminate floors . Unfortunately second time when to get extra supplies , customer services guy struggled to listen to me and understand what I was asking for . He needs to improve his listening skilll Will visit this shop for sure as an when I need laminate Or hard wood flooring again . … Read Full Review

By Flooringsupplies.co.uk

Written on: 21/04/2015

Hi,

Thank you for your review and glad to hear you were pleased with our prices and service. I did want to apologise for the misunderstanding with our customer service team member and feed this back internally.

Kind regards

Melissa

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★★★★★

“Excellent service”

Written on: 19/04/2015 by KirstenWoodard (1 review written)

Competitive price. Excellent service. Items delivered on day advised at time of purchase. Contacted both day before and morning of delivery to confirm approximate time of delivery. Would definitely buy again from Flooring Supplies… Read Full Review

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★★★★★

“Laminate Flooring”

Written on: 18/04/2015

I found the staff very helpful when I placed my order.On receiving my goods I found that they were very well packed so as not to cause any damage to the packages.I would certainly use this company again. … Read Full Review

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★★★★★

“Fantastic customer service combined with a fantastic...”

Written on: 17/04/2015 by 497Rodgers (1 review written)

Having visisted the Croydon Showroom we were greeted by a young gentleman called Hamza, who offered fantastic advice and reccomendations. Not only did he provide us with accurate measurements, he completely changed our pre planned arrangements by offering his own advice and ideas which proved to be very rewarding! From the minute we walked into the showroom to the day we finnaly decided what to go for, his expert advice combined with his charisma and friendly approach made us feel alot more… Read Full Review

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★★★★☆

“Maple Floor”

Written on: 16/04/2015

The Khars engineered floor was delivered on time by a very courteous driver who phoned before he arrived. Had a problem being understood by the male telephone operator when I was asking for the name of a potential fitter so gave up and rang again, Bianca was very efficient and helpful… Read Full Review

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