Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.4 / 5
277
93% of users recommend this
  • Value For Money

Description (provided by business)

We've supplied over 100 million pounds worth of floors during our time, so we’ve picked up a thing or two from serving all those satisfied customers. In fact, our history goes back to 1985 and we were the first online retailer of flooring in the UK. All of the expertise we’ve picked up along the way goes straight into our products, our passion and ultimately, your floor. We offer unlimited samples, free next day delivery service and even free underlay on many ranges.
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Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

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Latest Reviews

★★★★★

“Flooring stunning - my only gripe is that no matching...”

Written on: 03/07/2015 by 349Slattery (1 review written)

Flooring stunning - my only gripe is that no matching skirting was available and my installing carpenter was obliged to find a suitable matching wood from a local timber merchant and have the skirting specially made… Read Full Review

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★★★★☆

“Anthracite laminate flooring ”

Written on: 02/07/2015 by Keating423 (1 review written)

The floor looks excellent down and happy with that. It was good value for money compared to other providers of the same floor. We were kept very well informed about the delivery. Although putting the floor down was verify difficult as some pieces of floor were faulty (joints didn't match) and some pieces were bowed, meaning we were unable to get laminate sealant in the joints to make it waterproof in the kitchen. The floor also looks like it will wear quicker due to the print on the laminate… Read Full Review

By Flooringsupplies.co.uk

Written on: 03/07/2015

Hi,

I was pleased to read that you are happy with your floor. In the event of discovering some damaged boards, please do always contact us before laying so we can rectify the situation or give advice.

Kind regards

Melissa

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★★★★★

“Excellent Floor”

Written on: 02/07/2015 by GisselleMyrick7 (1 review written)

We installed the Natura by Kahrs New Oxford Engineered floor and looks amazing. The colour is really nice and fits with modern or traditional furniture… Read Full Review

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★★★★★

“Good price and great service”

Written on: 02/07/2015

I priced this flooring up in a local quick step supplier. It was a third more expensive locally. Ordering was quick and easy, the flooring was delivered undamaged by a very polite driver who rang to give us an approximate delivery time. I would use this company again without hesitation… Read Full Review

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★★★★★

“Simply the Best.”

Written on: 25/06/2015 by Chigwell2015 (1 review written)

The very new showroom in Edmonton was difficult to find but worth the effort. Our visit there was to see an expanse of Quick Step Laminate Impresssive in white and on first sight of the product we loved it and decided that it was exactly what we required and seeing it in the flesh so to speak placed a provisional order immediately. Four weeks later the flooring was delivered and has made our very large conservatory a most splendid room which we are extremely pleased with. Full marks to all… Read Full Review

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★★★★☆

“very good service”

Written on: 24/06/2015 by Carmelo99 (1 review written)

Really very happy with product price and service. Only reason I didn't give 5 stars was I had some difficulty contacting the main office but that was on a Saturday morning so that's maybe understandable. No nonsense sales pitch, price was good and delivered when suited us. All in all very good… Read Full Review

By Flooringsupplies.co.uk

Written on: 24/06/2015

Hi

It's good to read you are happy with your floor and our service. Our phones should be fully covered on a Saturday morning (from 9am) so I will look into why you had trouble getting through to us and apologies for any inconvenience this caused.

Kind regards

Melissa

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★★★★★

“Excellent, rapid service”

Written on: 23/06/2015 by Lindgren (3 reviews written)

All items ion stock, delivered on specified day. Recommended… Read Full Review

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★★★★★

“Very good company ”

Written on: 19/06/2015 by Brenna81 (1 review written)

Great supplier , efficient and good quality carpet Lee… Read Full Review

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★★★★☆

“great delivery service”

Written on: 17/06/2015 by 62Head (1 review written)

Very frustrated with initial impression. Online order showed stock order placed but then received a phone call to say it was actually out of stock and would be a week delay. Described as often happening as other orders are placed etc. Made me feel less inclinced to use company again. Also made me wonder whether other orders were prioritised to take the stock i ordered. Was also frustrating as i needed to rebook flooring fitter. Good communication from staff. Easy to contact over the… Read Full Review

By Flooringsupplies.co.uk

Written on: 17/06/2015

Hi,

Thank you for your review and I was pleased to read that you were happy with most of our services. Unfortunately, although this is rare, if someone buys a floor at the same time or shortly before you our stock levels can be out of kilter with our warehouse so I wanted to apologise for that. I did want to assure you however that we not prioritise orders and we handle all orders on a first come first serve basis.

If you want to discuss this further please do not hesitate to give us a call.

Kind regards

Melissa

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★★★☆☆

“Everything was as expected, good”

Written on: 15/06/2015 by timeaaref (4 reviews written)

It was delivered promptly and in good condition. It was also easy to fit. Good quality and tough for any kind of surfaces. Overall everything was good. Two stars less than should have got for the reason that we are on second floor flat, and the delivery gentleman did not bring them upstairs even though offered him money for his help. My wife and I had to bring them all 10 cases two floor up, which was not easy. Specially, both of us suffer from back and knee problems. It could be a very good… Read Full Review

By Flooringsupplies.co.uk

Written on: 15/06/2015

Hi,

Thank you very much for your email and I was pleased to hear that you are happy with your floor.

With regards to delivery unfortunately, due to insurance, our couriers are not able to bring a delivery inside the house. We do request on our website that if help is needed it is arranged for the time of delivery.

I will however take your comments back to the team as we are always interested in suggestions to improve our service.

Kind regards

Melissa

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★☆☆☆☆

“Utter rubbish”

Written on: 11/06/2015 by 268Russell (1 review written)

Beware of their 'delivery' - they don't actually delivery to your door. Whats the point in having a delivery service in that case? Management dealt with my complaint extremely poorly. They basically said 'well we're doing alright and you're just one unhappy customer'. Thats a very bad attitude to have… Read Full Review

By Flooringsupplies.co.uk

Written on: 11/06/2015

Hi,

I am sorry that you cancelled your order this morning as you were not happy with our delivery terms. We do deliver to your door but unfortunately our couriers are not insured to carry your order into the house.

We try to make this as clear as possible by advertising it on the website and with a follow up courtesy call after you place an order with us.

I was concerned with your comments regarding our customer service team as the majority of feedback we get is very positive but I will ensure I pass them back to the team.

Kind regards

Melissa

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★★★★★

“extremely pleased”

Written on: 01/06/2015 by Arnoldzl164 (1 review written)

Sales staff very helpful. The Maroccan Stone tile effect looks so realistic - hard to believe it is vinyl. Extremely pleased with the finished product… Read Full Review

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★★★★★

“Swift service and very professional”

Written on: 30/05/2015 by Amanda1962 (1 review written)

i travelled an hour to buy my laminate from Flooring Supplies,the best price around,good delivery,helpful staff. I would buy from here again… Read Full Review

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★★★★★

“Fantastic product and excellent customer care”

Written on: 30/05/2015 by Diego53 (1 review written)

Ordered flooring from Flooringsupplies which arrived on time. Two packages damaged but just phoned them up and they have been replaced for new in two days. Cannot complaint at all, absolutelly fantastic company !!! Zaneta, Perth… Read Full Review

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★★★★★

“Dealing withFlooring Supplies”

Written on: 29/05/2015 by 81Lawrence (1 review written)

The service I received can only be classed as excellent, from initial order to delivery. I had dealings with custmer service and they were really helpful and very considerate of my needs as I am disabled. They ensured I had ordered correctly and the delivery driver complied with their request to deliver the goods into my house. Excellent service throughout… Read Full Review

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★★★★★

“Excellent service”

Written on: 23/05/2015 by wzCurran214 (1 review written)

Very good prices, range and speed of delivery. Good website although had problems completing order which meant delay… Read Full Review

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★★★★★

“First class service”

Written on: 22/05/2015 by Bellzo (1 review written)

This is 2nd order I've placed with company and could not be more impressed with overall service. Ordering was easy, was kept fully informed of order progress and driver called 30mins before delivery. Quality of flooring is great and looks fantastic. Will definitely be using again… Read Full Review

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★★★★★

“Polite, efficient and great value. ”

Written on: 21/05/2015 by nvHowell18 (1 review written)

As my floor was discontinued, flooring supplies were able to source it and get it to me within a few days. All at a very competitive price ! Their staff were polite and helpful and their service was excellent. Thank you !!!… Read Full Review

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★★★☆☆

“Price is not always best if service lets you down!”

Written on: 20/05/2015 by shinershean (1 review written)

Very competively priced but waited in all day for delivery that never arrived. When I rang to find out what was going on I was told there was a delivery problem but no one was prepared to ring me advise me of this. I was then offered delivery the following week !! When I refused this I was offered delivery the following day. A phone call could have saved me wasting a days annual leave… Read Full Review

By Flooringsupplies.co.uk

Written on: 21/05/2015

Hi

Our aim is to provide a great service to every customer however on reviewing your order history I can see that on this occasion there have been issues with both our supplier and the delivery company, which I apologise for. It is rare as you can see from our star rating and recommendations, but nonetheless I realise this was frustrating for you.

We hope you enjoy your new floor!

Kind regards
Danielle

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★★★★★

“Service excellent!!”

Written on: 16/05/2015 by Wallace1948 (1 review written)

Online looking for the correct flooring were fantastic. Service quick and efficient. On time delivery of ordered flooring. I great must in fast everyday living. Standard of material excellent… Read Full Review

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