Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.3 / 5
90.1% of users recommend this
  • Value For Money

Description (provided by business)

flooringsupplies.co.uk are completely dedicated to your total satisfaction. We have traded for over 25 years, supplying the trade, builders and architects as well as domestic end-users. In fact, our client base covers anyone requiring flooring materials at the right price, supported by a personal, reliable service. Over 10 years online trading has established us as the UKs leading flooring suppliers. Flooring in our family goes right back to 1935 and we like to pride ourselves on having a vast range of knowledge and experience when it comes to assisting our customers. We stock over £3m of wooden flooring at any one time and offer a Premier Next Day Delivery service if required. You can visit our showrooms any time we are open, no appointment required.
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Latest Reviews

★★★★★

“Quickstep Laminate Flooring”

Written on: 29/07/2014 by Diana1954 (1 review written)

Excellent service from website to delivery. After placing initial order had to add couple more packs. This was no problem and everything arrived exactly when promised. Price was competitive as well… Read Full Review

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★★★★★

“Excellent service and delivered when stated. Flooring...”

Written on: 26/07/2014 by MurrayM65 (1 review written)

Excellent service and delivered when stated. Flooring looks great in our new home, thanks… Read Full Review

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★★★★☆

“good service and product poor carrier performance”

Written on: 25/07/2014 by Ortiz310 (1 review written)

I ordered 5 lengths of Quickstep Scotia, good price and next day delivery promise. Delivered next day but packaging and product damaged, refused to accept. Supplier contacted same day and apologised and stated they would resend but could not before the following week. I accepted this and awaited delivery. On day of delivery Supplier called to apologise again and say that carrier had damaged the 2nd delivery. They promised next day delivery for a 3rd package which was undamaged and exactly as… Read Full Review

By Flooringsupplies.co.uk

Written on: 25/07/2014

Hi,

Thanks for your review and the positive comments about our services! Regarding your problems with the courier I can only apologise for the inconvenience this caused. We had a few problems like yours that week which we have addressed with the courier and now resolved.

I hope you enjoy your new floor!

Kind regards

Melissa

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★★★★★

“Prompt and efficient”

Written on: 22/07/2014 by Sewerman42 (1 review written)

Good communication, good website and helpful staff. Very pleased with the service. The product was well priced and the price was competitive… Read Full Review

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★★★★★

“Sitting room floor”

Written on: 22/07/2014 by Emerson341 (1 review written)

Sitting room floor renewed with engineered wood flooring. Well laid, neat finish, looks lovely! Both product and workmanship very good… Read Full Review

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★★★★★

“Great product good service”

Written on: 18/07/2014 by fhDalrymple128 (1 review written)

Ordered this flooring. Chap called me immediately about delivery, it was delivered with ease and on time. Looks great am happy… Read Full Review

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★★★★★

“Great!”

Written on: 11/07/2014 by 267Glass (1 review written)

really good service, great value for money, nice and smooth, delivery man was helpful.definitnely would use again. and great product as well :)… Read Full Review

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★★★★☆

“incizo flooring order”

Written on: 10/07/2014 by hnGibbons190 (1 review written)

Very good service order arrived on time… Read Full Review

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★★★★★

“my lovely floor”

Written on: 07/07/2014 by 389Benton (1 review written)

Delivery was within the standard time quoted.packed well and easy to stack. Friendly operatives. Floor quality good matched perfectly with existing joining floor. Fitted easily into the room with a lovely finish.pleased with my choice of supplier… Read Full Review

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★★★★★

“Excellent service ”

Written on: 04/07/2014

The flooring was delivered exactly as it said it would be - it was easy to order - the company took the trouble to check everything was ok. The product itself was perfect & the price competitive. Overall an excellent service. Thank you… Read Full Review

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★★★★★

“Excellent Quality Floor”

Written on: 01/07/2014 by Ishbell (1 review written)

I am very pleased with the quality and finish of this flooring. It was quite difficult to lay at the start due to tight fittings but this got easier once we got going. I would definitely purchase from flooring supplies again, good value and excellent quality… Read Full Review

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★★★★☆

“Quick, efficient delivery”

Written on: 29/06/2014 by Kincaidpe403 (1 review written)

Straight forward ordering, Flooring delivered & despite saying to kerbside it was kindly carried into entrance. Now fitted & looks just as I'd hoped very happy alround… Read Full Review

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★★★★★

“Great services. easy to use will use again! ”

Written on: 27/06/2014 by CaitlynBradley (1 review written)

Great customer service team. Bought online and delivered in time. Will Definatley use and recommend again. Quality if materials also good!… Read Full Review

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★★★★☆

“Good overall buying experience”

Written on: 25/06/2014 by 1961Castro (1 review written)

Selected and ordered online. Website was very easy to navigate and the checkout process was straight forward. Selected the delivery date and the order arrived on time. I would recommend Flooring Supplies to family and friends… Read Full Review

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★★★★☆

“delivered on requested daate”

Written on: 23/06/2014 by vind (1 review written)

goods were delivered on time. I haven't installed the products yet so can't talk about the quality of the product. Recommended… Read Full Review

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★★★★☆

“Great customer service”

Written on: 09/06/2014 by Toby310 (1 review written)

Their was a problem with the delivery of the flooring we ordered, more to do with the transporation of the product, so when received was damaged. But the customer service from flooring supplies was second to non. The issues was dealt with promplty, and they confirmed that new flooring would be sent,within two days, and it would again be an all day delivery, I feel that the circumstances should of warranted allowing me to pick a time slot that suited me. The Flooring is great and looks… Read Full Review

By Flooringsupplies.co.uk

Written on: 10/06/2014

Hi,

Thank very much for your review and I am delighted to hear you are pleased with your floor.
I do however apologise that there was a problem with your delivery. I have noted your point about the second all day delivery slot and although we are unfortunately tied to certain conditions by our couriers I will ensure this gets fed back to the team.

Finally with regards to advising customers if damaged goods arrive, it is procedure to explain this when we call customers to confirm their orders. Again I apologise if this was not the case. If in the future you have any problems at all please do not hesitate to call customer services.

Kind regards

Melissa

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★★★★☆

“Karndean Vinyl Floor Tiles”

Written on: 09/06/2014 by Dollarite (1 review written)

I contacted Flooring Supplies when I was in the process of planning my area of flooring. The assistant was very helpful in advising me on the type of adhesive which was required. (I had already chosen the tiles and "grout" strips). My tiling area was only circa 2.5 sq.m so a single pack of tiles at 3.5sq.m was sufficient. However the only applicable adhesive came in a tub sufficient for 40 sq.m at £36. Very expensive for a product, 95% of which I have to throw in the bucket… Read Full Review

By Flooringsupplies.co.uk

Written on: 10/06/2014

Hi,

Unfortunately, without your full details, I cannot comment specifically on your order but I do apologise if we could not offer the amount of adhesive you required and this caused wastage on your part.

I will report back to the buying team and see if there are any other alternatives we can offer in the future.

Kind regards

Melissa

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★★★★★

“Delivery ”

Written on: 09/06/2014 by Burgess1966 (1 review written)

Man who derived product extremely pleasant and helpful . I liked the fact that I was well informed about product . Product excellent… Read Full Review

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★★★★★

“camaro floor tiles”

Written on: 05/06/2014 by Adenh73 (1 review written)

everything spot on from ordering to delivery.could not be more satisfied… Read Full Review

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★★★☆☆

“Perspective morning oak light.planks.”

Written on: 30/05/2014 by Boletas (1 review written)

One of the most helpful and efficient companies to deal with.Sad that although we checked the delivery it was not until the packs were unwrapped that the end of two packs were damaged. The planks were fitted in a Bathroom. Looks fantastic but the owner has not got used to the fact that it does show water spots and greased feet!… Read Full Review

By Flooringsupplies.co.uk

Written on: 30/05/2014

Hi,

I am concerned to hear that you received damaged packs as we do quality check orders before they are dispatched. Unfortunately, without an order number, I cannot look into this any further for you but if you would like to contact customer services we can hopefully resolve the matter for you.

With regards to the water spots on the floor, unfortunately I think you would see these on any type of very light or very dark flooring used in a bathroom. These can easily be prevented by wiping up any water immediately after use.

Kind regards

Melissa

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