Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.5 / 5
304
93.4% of users recommend this
  • Value For Money

Description (provided by business)

We've supplied over 100 million pounds worth of floors during our time, so we’ve picked up a thing or two from serving all those satisfied customers. In fact, our history goes back to 1985 and we were the first online retailer of flooring in the UK. All of the expertise we’ve picked up along the way goes straight into our products, our passion and ultimately, your floor. We offer unlimited samples, free next day delivery service and even free underlay on many ranges.
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Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

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Latest Reviews

★★★★★

“Great service and price”

Written on: 05/08/2015

We are very pleased with the Livyn balance dark oak grey flooring in our bathroom. It was very easy to install with the click system and needed no gluing down. The matching skirting looks great too. The price of the floor from Flooring Supplies matched our local shop but the accessories such as the underlay and skirting were considerably cheaper. Would highly recommend Flooring Supplies… Read Full Review

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★★★★★

“Excellent products, clear website and very friendly...”

Written on: 05/08/2015 by 194Burns (1 review written)

Excellent products, clear website and very friendly service… Read Full Review

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★★★★★

“Great work!”

Written on: 05/08/2015 by SamuelKirkpatrick (1 review written)

Excellent flooring. So happy with it. Quick delivery as well. 10/10… Read Full Review

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★★★★★

“Great”

Written on: 03/08/2015 by ZackarySaunders1990 (1 review written)

Great quality flooring. Excellent show room staff. Delivery was on time. No problems at all… Read Full Review

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★★★★★

“EXCELLENT SERVICE”

Written on: 03/08/2015 by ianwo (2 reviews written)

Very helpful sales representatives in Edmonton branch. Then ordered by telephoning order. Goods arrived exactly as agreed… Read Full Review

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★★★★★

“Very happy”

Written on: 01/08/2015 by Carlyd491 (1 review written)

Nice service prompt delivery, reasonably priced. Got loads from different samples from different places and this was best… Read Full Review

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★★★★☆

“Quick And fantastic quality ”

Written on: 01/08/2015 by ShaylaDonahue116 (1 review written)

I received the items in only 2 days and the quality of the products was as expected. And also they were cheaper than dealing directly with the manufacturer… Read Full Review

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★★★☆☆

“Purchase of Classic Enhanced Beech Laminate Flooring”

Written on: 31/07/2015 by StuartBaines2 (1 review written)

Positives: I was impressed with how well and easy the flooring panels fitted together resulting in a really professional finish. Flooring was delivered on the day promised. Negatives: One pack contained several damaged panels. The pack had clearly been dropped at some time before delivery. Luckily there were just enough sufficient undamaged panels to finish the job… Read Full Review

By Flooringsupplies.co.uk

Written on: 03/08/2015

Hi,

We do urge customers to contact us if they have any problems with there order so we can look to help and rectify.

Unfortunately we don't have a record of you reporting any damage to your boards so I can only apologise if this caused you any inconvenience.

Kind regards

Melissa

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★★★★★

“Fantastic Customer Service!”

Written on: 31/07/2015

Ordered some engineered flooring which turned out to be delayed. Received a call from Flooring Direct to apologise so decided to change the flooring as we needed it sooner. Received it the next day! Excellent quality! (The Puerto Rico Ash). Very happy with it, easy to lay! Thank you to Flooring Direct, in particular the person I dealt with who was very helpful!… Read Full Review

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★★★★★

“Very good service”

Written on: 30/07/2015

Very good products, prices, delivery and customer service. Can't fault any of it at all. Choose floor, order, lay, enjoy - simple… Read Full Review

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★★★★★

“Superb.”

Written on: 29/07/2015 by Braggfk1957 (1 review written)

Very easy to order on line. Great quality flooring. Very quick delivery. Really pleased… Read Full Review

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★★★★★

“ wood flooring”

Written on: 28/07/2015

excellent customer service engineered wood flooring better than expected what a price for this type of floor have not had laid yet but don't expect to have any problems, many thanks hope to come back will recommend to others, delivery second to none on time driver very polite and helpful. … Read Full Review

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★★★★★

“Excellent product and service”

Written on: 27/07/2015 by Tony7491 (1 review written)

Thank you for prompt delivery of the Engineered Wood Flooring. The delivery man was on time and most accommodating - helping me to carry the load into the garage. The product was not expensive, of good quality, was easy to fit and looks very professional. An excellent service all round. Thank you… Read Full Review

Cherryberry83's Response to Tony7491's Review

Written on: 28/07/2015

Hello, just quick question about the delivery because you said the delivery man was on time. Is it possible to book a time for the delivery? I checked the website but they do not have any timed delivery or tracking service option.

Thank you,

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★☆☆☆☆

“Truly awful service - they take your money and don't...”

Written on: 25/07/2015 by marty81 (1 review written)

Truly truly awful service - and they are more expensive than factory-direct-flooring. I was due to receive my goods today, a Saturday... I had requested Saturday delivery because Flooring Supplies only deliver kerbside and so I needed to get people to help me get the goods to my flat. Most other suppliers of bulk goods will send you some form of text or email the day of delivery stating an hour slot when delivery is likely to take place. Instead, Flooring Supplies will only give you a 10… Read Full Review

By Flooringsupplies.co.uk

Written on: 27/07/2015

Hi,

All the team at flooringsupplies pride themselves on maintaining top level customer relationships as can be seen on the thousands of reviews placed over the last 18 years we have been online.

We are sorry your delivery did not take place on Saturday as arranged with Unilin and our agreement for service levels are being discussed today so this should not happen again.

However in this instance we have decided to refund you in full due to the threatening conversation that took place on Sunday with yourself and a Croydon member of staff that was recorded and has been forwarded to the police.

Kind regards

Melissa

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By Flooringsupplies.co.uk

Written on: 27/07/2015

Hi,

All the team at flooringsupplies pride themselves on maintaining top level customer relationships as can be seen on the thousands of reviews placed over the last 18 years we have been online.

We are sorry your delivery did not take place on Saturday as arranged with Unilin and our agreement for service levels are being discussed today so this should not happen again.

However in this instance we have decided to refund you in full due to the threatening conversation that took place on Sunday with yourself and a Croydon member of staff that was recorded and has been forwarded to the police. The police have advised us not to communicate further with you in this instance.

Kind regards

Melissa

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Marty81's reply to Flooringsupplies.co.uk's Comment

Written on: 27/07/2015

Dear Flooring Supplies.

Thank you for your response.

After having my Saturday wasted, I did convey my disappointment with your customer service centre but do not believe I threatened anyone and this was certainly not my intention. It is a shame that you opted not to try to resolve the issue and deal with a customer complaint, but instead decided to cancel the order and lodge a complaint with the police. I certainly think the latter course of action is disproportionate in this situation.

On reflection, I agree that the best way forward is for a full refund. I can now source my goods from elsewhere.

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★★★★★

“Quality and efficiency”

Written on: 23/07/2015 by ElainaBerry486 (1 review written)

Excellent product, very good value for money and efficient service. Easy to use website and helpful people to talk to - I would definitely use Flooring Supplies again… Read Full Review

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★★★★★

“There were no problems. Delivery was on time and by a...”

Written on: 21/07/2015

There were no problems. Delivery was on time and by a helpful driver. I would definitely recommend this company… Read Full Review

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★★★★★

“Excellent service again”

Written on: 19/07/2015 by 381Corcoran (1 review written)

Once again excellent service from these guys. Website is clear and easy to use and directs you to all of the peripheral bits you will need. Love the fact that they phone to confirm the order and to offer any advice. The product is great. Took me about 5 hours to prep, lay the floor and finish about 15m2. End result looks fantastic. This will be my fourth order from flooring supplies over 6 years. Wouldn't hesitate to recommend them… Read Full Review

By Flooringsupplies.co.uk

Written on: 20/07/2015

Many thanks for your review, we are delighted you have come back to us so many times!

Kind regards

Melissa

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★★★★★

“Impressive service, good quality products, DO what...”

Written on: 17/07/2015 by Whitecg137 (1 review written)

Fast, efficient, friendly service, providing good value quality products, i'm a happy satisfied customer - I do not need to say anything else!!… Read Full Review

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★★★★★

“Excellent service”

Written on: 17/07/2015 by DAHudd (1 review written)

My order arrived on the day requested and everything was 100% correct… Read Full Review

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★★★★★

“Perfect flooring at half the cost”

Written on: 15/07/2015 by Faffyandjus (1 review written)

I've always wanted parquet flooring but after looking into it I realised I could never afford it then someone recommended this company to me. I went to the web site to see all the different choices and found the one of my dreams!! (The natura oak parquet option) I then rang for a quote and got so much advice is was unbelievable!! With everything that was involved I thought "oh dear this is going to be way over my budget". The staff member then offered to email me the quote which I recieved… Read Full Review

By Flooringsupplies.co.uk

Written on: 15/07/2015

Hi,

Thank you for such a lovely review. Your old chapel sounds amazing, please do send us some photos when you are done!

Kind regards

Melissa

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