Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.5 / 5
93% of users recommend this
  • Value For Money

Description (provided by business)

flooringsupplies.co.uk are completely dedicated to your total satisfaction. We have traded for over 25 years, supplying the trade, builders and architects as well as domestic end-users. In fact, our client base covers anyone requiring flooring materials at the right price, supported by a personal, reliable service. Over 10 years online trading has established us as the UKs leading flooring suppliers. Flooring in our family goes right back to 1935 and we like to pride ourselves on having a vast range of knowledge and experience when it comes to assisting our customers. We stock over £3m of wooden flooring at any one time and offer a Premier Next Day Delivery service if required. You can visit our showrooms any time we are open, no appointment required.
? Ask our helpful community of experts about this product or company
Flooring Supplies www.flooringsupplies.co.uk - Ask a question now

Media Gallery for Flooring Supplies www.flooringsupplies.co.uk

Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Excellent Experience”

Written on: 22/12/2014 by Gallagher7 (1 review written)

Everything about this transaction was good. Easy to use ordering system, Large choice, good delivery time and good price My son is a self employed floor fitter and the prices from Flooring Supplies were better than those offered to him by his local supplier - even with the carriage cost. I would recommend Flooring Supplies to anybody… Read Full Review

Report this review
★★★★★

“Excellent service you expect from a 1st class company ”

Written on: 22/12/2014

I have had wood and laminate flooring supplied by flooring supplies for many years. Product and service is spot on. I think the only thing letting them down in the past has been the couriers they use. However this has improved lately. Well done and thank you to all at flooring supplies… Read Full Review

Report this review
★★★★★

“Excellent from beginning to end”

Written on: 19/12/2014 by Marelye438 (1 review written)

Excellent service which started with advice and quotation from the contact centre, estimation and advice from the recommended fitter, delivery and installation. All items were delivered as ordered with no faults to report. The most seemless purchase I have completed in the last few years, have recommended to family and friends. … Read Full Review

Report this review
★★★★★

“Excellent After Sales!!”

Written on: 17/12/2014 by RogandMo (1 review written)

Easy to use web site - quick delivery - but badly packed. The laminate was obviously put onto a pallet which was smaller than the planks which meant that the ends and sides of some of the packages were broken in transit. We emailed Flooring Supplies with photos of damage - who came back with a pretty immediate response offering a replacement pack straight away. I will say that the replacement was perfectly wrapped, both ends were well protected. If only they had been more careful with the… Read Full Review

By Flooringsupplies.co.uk

Written on: 17/12/2014

Hi,

Thank you for your review and we are delighted to hear that you are happy with your new floor.

I do apologise if you were inconvenienced by the damaged pack but pleased to hear this was rectified quickly for you.

Kind regards

Melissa

Reply to this comment
Report this review
★★★★★

“service was very good ”

Written on: 14/12/2014 by Lacroixco499 (1 review written)

from ordering to delivery the service was first rate, kept informed at every stage and delivery arrived when scheduled could not fault the company would use again… Read Full Review

Report this review
★★★★★

“Why go elsewhere?”

Written on: 14/12/2014 by HaylieGrace55 (1 review written)

I have done the research and checked the alternatives and you will not find cheaper or a better service than Flooring Supplies. If you have a problem with the delivery times then call them and you will find them most helpful and very pleasant to deal with. This was my third order and not my last and I don’t look anywhere else on the Net … Read Full Review

Report this review
★★★★★

“Awesome Floor Some”

Written on: 09/12/2014 by PhilClucas (1 review written)

What superb products. What superb customer service. I made a mistake on my order. They spotted it and called me to ensue it was a mistake and then rectify the situation. Wow the GOLD standard, brilliant… Read Full Review

Report this review
★★★★★

“Superb Service”

Written on: 08/12/2014 by PartTimeDIYer (1 review written)

Ordered for first time and was unsure if it would meet my expectations, got a call first thing on Monday morning when I realised I had forgotten something on my order which, with the help of a wman I dealt with, got this included in my order. Delivered to my door by very helpful driver who even carried some of the flooring to my back door saving me a lot of back ache... Have laid the floor and it looks fantastic... other half very happy! phew!... Will use again and thanks for the superb… Read Full Review

Report this review
★★★★☆

“Further purchase was disappointing”

Written on: 05/12/2014 by Milobaby (1 review written)

We purchased flooring costing almost £500 and were pleased with the product and service. However we required a further box to complete the floor. This time we were charged £25 for delivery and the date given for delivery was then cancelled the day before causing considerable inconvenience as we had arranged our time around the date. To add insult to injury just after purchase we received an email saying we could have £10 off a future order then a few days later an email stating delivery… Read Full Review

By Flooringsupplies.co.uk

Written on: 05/12/2014

Dear Milobaby

Thank you for your review and I am pleased to hear you were happy with our products and service.

Without your order number I am unable to find out the specifics of the problem you had with delivery but we do regret any inconvenience this caused you.

Regarding your second delivery charge, due to the size of the order, we did have to charge our standard delivery fee. Hopefully you would have noticed with your first purchase that our free delivery threshold is much lower than our competitors but to ensure our pricing is also competitive we are unable to offer free delivery on smaller orders.

Regarding the £10 off your next order offer this is a specific incentive for customers to photograph their floor and send it in for us to be published on our website so therefore we were unable to credit it to your purchase.

Many thanks again for your review and I hope you enjoy your new floor.

Kind regards

Melissa

Reply to this comment
Report this review
★★★★★

“Engineered floor, Aberdeen”

Written on: 05/12/2014

Great costomer service throughout order and delivery. Deleviered on time without any hassle or issues. Quality product at a decent price… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 05/12/2014 by AxelDudley (1 review written)

I couldn't recommend enough! Great customer service, fast delivery and quality product. What more could you want?… Read Full Review

Report this review
★★★★★

“Tawny Chestnut Laminate Flooring”

Written on: 03/12/2014 by FDLGareth (1 review written)

I chose this as it was the closest I could find to a Schreiber product that Homebase wanted to charge a fortune for. It's just as good and a very reasonable price - Thank you. However, I over ordered rather a lot, as I thought there would be more wastage, so you need to calculate how much you need carefully, as returning unused is not really an option, being mail order. All in all though, I am very pleased… Read Full Review

By Flooringsupplies.co.uk

Written on: 03/12/2014

Dear FDLGareth

Thank you for your review and we are delighted that you like your floor.

Just to let you know that we are happy to accept back any flooring or accessories you have left over after completing your installation for a small 25% restocking fee (restrictions may apply). To do this, please email or give customer services a call.

Kind regards

Melissa

Reply to this comment
Report this review
★★★★☆

“Floor delivery”

Written on: 02/12/2014 by Nicolev66 (1 review written)

The biggest disappointment with purchasing the floor was the fact that the people used to deliver the floor do not bring the packets of flooring into the house. There was only one man delivering the floor and there were a lot of packets of wood to carry. I think customers would probably be prepared to pay a bit more if this problem was addressed. The floor that has been put down looks good. I also bought a spray cleaner for the floor but on reading the information on the bottle found it was… Read Full Review

By Flooringsupplies.co.uk

Written on: 03/12/2014

Dear Nicolev66

Thank you very much for your review and I am pleased to hear that you were happy with your floor. I am sorry to hear that you felt let down by our courier service. Unfortunately standard delivery is made to the kerb side due to insurance guidelines and means our couriers are not allowed to carry the delivery inside. We do state this in our T&C's and ask that adequate help is arranged to carry the goods into your property.

Regarding the cleaning product, I will pass your comments onto the product team to see how we can improve descriptions.

I do hope you will still consider using us in the future.

Kind regards

Melissa

Reply to this comment
Report this review
★★★★★

“Excellent upgrade.”

Written on: 01/12/2014

Ordering was uncomplicated, the sales advisor was helpful and delivery exactly as expected. The flooring is excellent value for money and was reasonably straightforward to install. The installation has transformed our newly built extension. I would have no hesitation in recommending this floor and this supplier. The one drawback is that the "knocking blocks" soon get damaged… Read Full Review

Report this review
★★★★★

“Good product, excellent service”

Written on: 29/11/2014 by Drakels209 (1 review written)

Product arrived in very rapidly and within the stated delivery time, in good condition. The delivery man was friendly and helpful. Very nice flooring at a very fair price. Thank you!… Read Full Review

Report this review
★★★★★

“Excellent service”

Written on: 28/11/2014 by 71Nichols (1 review written)

After the flooring was ordered the company rang to check details which was reassuring. The goods were delivered on the right day in good condition and the flooring is now down and looks brilliant (own fitter) . My only criticism is not of the company but the delivery service; the courier will only deliver to kerbside. I had 17 boxes of vinyl which had to be cut from the pallet and carried indoors by myself, a pensioner, which was not ideal obviously. So my rating is 5 stars for the company and 2… Read Full Review

Report this review
★★★★★

“very good”

Written on: 25/11/2014 by 234Ballard (1 review written)

all come on day arrange well wrap up but water did get in to 2 boxes but only one length not useable but the rest all good fitted in very well and looks great. John… Read Full Review

Report this review
★★★★☆

“Oak Flooring”

Written on: 25/11/2014 by Sweeneyjt400 (1 review written)

t was a pleasure to deal with a company who took the time and trouble to be helpful with enquiries and with ensuring that the product ordered was delivered on time, and in a courteous and helpful manner… Read Full Review

Report this review
★★★★★

“Kahrs 'Dublin' wood floor”

Written on: 23/11/2014 by iwPalmer180 (1 review written)

Flooring Supplies were great with helping us choose the right flooring for our home. Ordering with them was easy and delivery date was given straight away. Flooring came as promised. The Dublin Oak is fantastic. A beautiful Oak floor with no knots, but plenty of grain and character. We purchased the satin finish with a warm subtle colour. Very pleased with floor and flooring supplies!… Read Full Review

Report this review
★★★★★

“All good.”

Written on: 23/11/2014 by Farleyaj403 (1 review written)

I have used you before and will again, great backup and service. I have recommended you to clients and family. More orders to follow… Read Full Review

Report this review
overview