Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★★
4.6 / 5
780
93.7% of users recommend this
  • Value For Money

Description (provided by business)

We sell beautifully stunning and eye catching floors for the best value around. It’s all covered, from solid and engineered wood to laminate, vinyl and natural carpets, not to mention a wide range free samples, flexible delivery options and a top notch customer service team. We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home. We've got 4 superb stores for you to visit, each one bursting with gorgeous floors and friendly staff. You can find us in Norwich, Thetford, Edmonton or Croydon – and, of course, in our lovely corner of the internet!
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Latest Reviews

★★★★★

“Been using flooring supplies fior a number of years...”

Written on: 02/10/2016 by 75McCallum (1 review written)

Been using flooring supplies fior a number of years always good service and very competitive price… Read Full Review

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★★★★★

“Polyflor Camara Vinyl Flooring”

Written on: 01/10/2016 by Nat-1 (1 review written)

Serice was excellent, delivery was also excellent and the Driver helped me bring it into the hallway. The flooring was in great condition and excellent quality. I could not fault the Service in any way and I would highly recommend this Company to anyone… Read Full Review

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★★★★★

“Great company, promp service.”

Written on: 01/10/2016 by Sherlyn499 (1 review written)

Correct flooring with prompt delivery. First Class servive and product, thanks… Read Full Review

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★★★★☆

“Very good service.”

Written on: 29/09/2016 by Jovanni1973 (1 review written)

Excellent quality & value… Read Full Review

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★★★★★

“Flooring Supplies Rock”

Written on: 28/09/2016 by GDawg1 (1 review written)

I would recommend Flooring Supplies to anyone, the staff know their stuff and the product arrived promptly and was exactly what I needed. Thanks… Read Full Review

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★★★★★

“Great for flooring sundries”

Written on: 27/09/2016 by av101773 (1 review written)

I ordered Quick Step underlay for laminate flooring along with scotia strips (white) and door bars (to match my laminate boards) from Flooring Supplies as they had the best price and other online suppliers didn't have the colours I needed. Flooring Supplies made it easy to find all the required pieces and had them in stock. Delivery was very fast and Flooring Supplies kept me completely informed about where my delivery was right up to the driver calling me an hour before arriving. Excellent… Read Full Review

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★☆☆☆☆

“Dreadful customer service”

Written on: 26/09/2016 by NickiD2016 (1 review written)

We ordered a good deal of flooring from this online company, spending over £1200. Approximately 2 of the boards per pack have a thick black line running down them. The company have tried to fob us off by saying it is part of the 'natural grain'. They also suggested that we use the boards but try to 'cover them with furniture' should we not like the design. We ordered the Natura Oak flooring, knowing it would have knots in it - which we really like the look of. These marks are NOT natural… Read Full Review

By Flooringsupplies.co.uk

Written on: 27/09/2016

Hi,

I was disappointed to read your review as we do not want any customer to feel they have had a bad experience with us so I wanted to respond with an explanation of why we were unable to accept some of your boards back.

Firstly, I wanted to reassure you that if a product is faulty we would always issue a full refund to our customers. Unfortunately in this situation, the images of the boards sent to us represented true features of the character floor you purchased.

The floor is a character grade floor and these floors are chosen for all the lively wood characteristics that occur in hardwoods such as large colour variation, frequent knots, heavy mineral streaks, checks and worm holes. Because of these features, coloured wood filler is often used on open characteristics and for this reason we were unable to accept the boards back.

We would have been happy to accept back packs of boards that were unopened and 'as new' but unfortunately we are not able to resell boards from packs that have been opened and used.

I am sorry that we could not help you further.

Kind regards

Melissa

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★★☆☆☆

“Wrong Item Supplied - Why should I pay for the return”

Written on: 26/09/2016 by Nick28101664 (1 review written)

I recently placed a telephone order for Quickstep Livyn Silver Expansion Profile from Flooring Supplies UK. The item was delivered within a few days however, when I opened the packaging I realised that I had been sent the wrong item. I telephoned the company and was told that I would receive either a replacement item of a full refund. Due to time constraints I could not wait for the correct item to be sent out so I decided to take the refund. Then applied for a refund and asked for disposal… Read Full Review

By Flooringsupplies.co.uk

Written on: 27/09/2016

Hi,

I am sorry for any confusion caused. It was our error that the wrong item was sent out to you and in that situation we would always cover any charges to return the item to us.

I have spoken to the customer service team and they confirmed that an email was sent out to you yesterday morning confirming that your full refund was being processed.

I apologise for any inconvenience the situation caused you.

Kind regards

Melissa

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★★★★★

“Great service and value”

Written on: 23/09/2016 by Tonycamden (1 review written)

First time I've used this company,the lady on the phone that took my order was great she gave me useful advice and knew what she was talking about. Delivery was very prompt. Very happy with the service and products and much more reasonably than other suppliers I've looked at, the floor looks great even though it's only half laid. Would definitely recommend to friends… Read Full Review

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★★★★★

“Kahrs engineered wood order”

Written on: 23/09/2016

A 30 square metre order. Fast delivery, positive and quick response to my questions re the order… Read Full Review

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★★★★★

“Good laminate flooring”

Written on: 23/09/2016 by zfStokes390 (1 review written)

The flooring is a very good quality flooring for the price, I am happy to say using the click together floor made fitting easy and gave ba lovely finish. The cutting was surprisingly easy also making fitting the floor fun. The delivery driver was helpful helping to get the floor inside as it was raining at the time. A good product and supply in my opinion asva keen DIYer… Read Full Review

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★★★★★

“Laminate Flooring”

Written on: 23/09/2016 by dbGilbert292 (1 review written)

Good quality products at a competitive price, (you pay for what you get)fast delivery with the products well packaged and protected from damage. They are really helpful and answer any queries. I recommend them end the flooring… Read Full Review

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★★★★★

“Perfect floor at the right price”

Written on: 22/09/2016 by mkDavidson331 (1 review written)

Of all the flooring companies I spoke to, Flooring Supplies was the best for customer service, giving good advice & generally helpful.The price was very competitive, delivery smooth & efficient, they even held back delivery to fit in with my works schedule. The only "negative" point is that my floor fitter says I've bought too many packs of grouting strips- I was advised by the salesperson how many for the m2 of flooring.I'm now told this is common practice, but leaves the buyer with 2 or more… Read Full Review

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★★★★★

“Supply of flooring for new kitchen and bathroom.”

Written on: 21/09/2016 by KarmaHansen (1 review written)

I ordered on line and found the website easy and accessible to use. liaison over delivery and actual delivery worked smoothly and i would use this company again… Read Full Review

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★★★★★

“Bathroom Water Resistant Laminate”

Written on: 20/09/2016 by NoahParker352 (1 review written)

Very happy with the service provided, the price paid was really good, free underlay provided. Kept informed of delivery times so did not have to wait in all day and came bang on the first allotted time. Was told it was a kerb side delivery but delivery men carried into the porch even though only 2 packs they were to heavy for me to lift so really grateful for that. Well worth the money, delivery charge not excess as previous suppliers have been. Will certainly use this company again for our… Read Full Review

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★★★★★

“Go for it.”

Written on: 17/09/2016 by Jamiem434 (1 review written)

Ordered the White aspen oak floor with the essential accessories. Got free underlay included which was a bonus. Delivery was spot on, arrived on time and the friendly helpful driver helped me carry the floor inside my home. Everything I ordered was delivered and I am very happy with it. Looks brilliant. Absolutely no complaints and I will definitely order again when it comes to doing the bedroom. Thank you… Read Full Review

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★★★★☆

“Excellent Price and Customer Service”

Written on: 17/09/2016

Purchased laminate and accessories. The price quoted was very competitive and delivery was very quick. The only very slight negative was the rather convoluted process for returning surplus items. However, overall I would not hesitate to recommend this company in terms of price and very prompt delivery… Read Full Review

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★★★★★

“ A very good experience”

Written on: 14/09/2016

It was the first time I had used this supplier, but the previous reviews rating gave me some assurance, which was not misplaced. From the initial phone call through to delivery was dealt with very efficiently. I particularly liked that the call handler stated that the phone recording would be turned off just before I gave my card number. A free roll of underlay and free delivery is a bonus… Read Full Review

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★★★★★

“Excellent service and delivery ”

Written on: 14/09/2016 by CameronWatkins (1 review written)

Bought just what I wanted. Competitively priced compared to my local supplier. Free fast delivery too! Would recommend and repeat purchase… Read Full Review

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★★★★☆

“Nice showroom”

Written on: 14/09/2016 by JosueLamb (1 review written)

Very hard to find using Satnav, nearly gave up but actuall very easy off North Circular. Very professional and friendly salesman, able to answer all questions and advice me. Product delivered as promised(very grumpy delivery man though). Actual product: vinyl tiles are very thin - but the way they are displayed does not show this. I can't believe I paid so much for such a thin product and I REALLY hope they last… Read Full Review

By Flooringsupplies.co.uk

Written on: 14/09/2016

Hi,

Thank you for your feedback and rest assured I will be sending it back to our courier company. We like to think that all are products are of a premium quality and made to last but if you have any problems at all please do not hesitate to get in touch.

Kind regards

Melissa

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