Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★★
4.6 / 5
891
93.0% of users recommend this
  • Value For Money

Description (provided by business)

We sell beautifully stunning and eye catching floors for the best value around. It’s all covered, from solid and engineered wood to laminate, vinyl and natural carpets, not to mention a wide range free samples, flexible delivery options and a top notch customer service team. We believe that a good home starts with a good floor, so whether you’re looking for some warm rustic charm or a slick contemporary feel, we've got everything you need to get you well on your way to your ideal home. We've got 4 superb stores for you to visit, each one bursting with gorgeous floors and friendly staff. You can find us in Norwich, Thetford, Edmonton or Croydon – and, of course, in our lovely corner of the internet!
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Latest Reviews

★★☆☆☆

“disappointing service ”

Written on: 19/01/2017 by CharlieDavidson (1 review written)

I purchased engineered wooden flooring for two bedrooms, the price was the best I could find on the internet but the service over the phone and in the showroom was disappointing. I cant fault the quality of the Khars flooring but the own brand door thresholds were twisted. The delivery charges on accessory's is high and there is no flexibility on leaving items in a safe place. Overall cheep but disappointing service… Read Full Review

By Flooringsupplies.co.uk

Written on: 19/01/2017

Hi,

I was sorry to read you felt the service you received was disappointing. We strive to give all customers excellent service via every channel and if this was not the case I would very much like to discuss further with you to see where we can improve.

Also, if you had an issue with the thresholds I would like the opportunity to see how we can put this right. Please contact us.

Regarding delivery we are constantly reviewing our offering to be as competitive as possible. We currently provide free delivery for any order over £175 and £15 for any order below this threshold. However, we always take all feedback back to the appropriate teams so please be rest assured that this will be done.

Kind regards

Melissa

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★★★★★

“Fantastic Flooring”

Written on: 17/01/2017 by Addisonz474 (1 review written)

From visiting the show room to having the floor fitted, it was a flawless process. We took in measurements and dicussed what we might need. The flooring fitter aranged an appointment with us quickly to go over the estimate and any problems. The floor was fitted 5 days after that. The two man team worked 2 and half days laying my engineered flooring thoughout the dinning room, lounge and hall. The fitters made an amazing job of it. The engineered floor itself is beleved to look like planks and… Read Full Review

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★★★★☆

“Great products at a good price”

Written on: 17/01/2017 by Brodie438 (1 review written)

The products at flooring supplies are excellent and offer good value for money (ordered in the past: engineered wooden floors, scotia, bronze and silver underlay, various trims). Delivery is good too but they only offer kerbside delivery only nowadays. Overall, I would definitely recommend… Read Full Review

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★★★★★

“Floor update”

Written on: 16/01/2017 by Db475 (1 review written)

Fantastic service from the Company. Purchasing was a pleasure and the fitter was of the very highest quality. I would recommend the Company to all… Read Full Review

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★★★★★

“Service others should aspire to!”

Written on: 11/01/2017 by Andy.Farnfield (1 review written)

Ordered flooring for my lounge and bedrooms. I was contacted next day to discuss delivery. Delivery turned up on time and as expected. Ran short of one item, customer service was excellent and got an extra one despatched. One item was damaged in transit this was also resolved efficiently. More than happy to order again for my next rooms… Read Full Review

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★★★★★

“excellent!”

Written on: 10/01/2017 by 177Nichols (1 review written)

After several free samples we found the flooring we were looking for and it's perfect ( natura oak ironbark canyon engineered). We installed it ourselves and it looks exactly as hoped for. We also have dogs but they have made no impact on it at all. When I called to place the order I spoke to a very helpful young guy who advised me on suitability,underlay,glue and delivery. I have allowed a few weeks before writing this review and all in all am extremely happy… Read Full Review

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★★☆☆☆

“Poor aftersales”

Written on: 09/01/2017 by graemecowie (1 review written)

Ordered over £1200 of engineered oak flooring and underlay along with some interlocking stair nosing. Upon fitting found that I required another length of stair nosing. The price of this is £36. I called and asked to order another piece and was told there will be an extra charge of £15 delivery. I asked for the delivery charge to be waived due to the previous sizeable order, the low price of the item and the fact they do free delivery over £175, a threshold I had met with my previous… Read Full Review

By Flooringsupplies.co.uk

Written on: 09/01/2017

Hi,

I wanted to apologise that we could not wave the delivery charge on your second order. We are proud to offer free delivery on all orders over £175 but to continue to do this we do need to charge a fee for smaller orders.

Please be rest assured that we do very much appreciate repeat business but we do feel it is fairer to give all our customers the same pricing structures so everyone can benefit as a whole.

I do hope you understand and if you would like to discuss further please do contact us.

Kind regards

Melissa

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★★★★☆

“Quickstep laminate order”

Written on: 08/01/2017 by Ortega77 (1 review written)

This was for an extension to existing flooring when knocking through to join up living room and study. Flooring arrived on time as ordered. Joining piece caused us some concern as it wasn't apparent from Quickstep that it was a universal design but staff at flooring supplies provided necessary advice to us and the fitter. Very helpful and acting with customers interest foremost and unprompted… Read Full Review

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★★★★★

“Flooring Supplies www.flooringsupplies.co.uk”

Written on: 04/01/2017

First class company to deal with. Delivery and service cannot be faulted. Product was fantastic… Read Full Review

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★★★★☆

“Great service received”

Written on: 03/01/2017 by Melvini476 (1 review written)

Very impressed with the service I received from Flooring Supplies and the follow up. I had to order additional tiles and they were with me within a couple of days, just short of Christmas, so the job was completed before Christmas Eve. Very Happy. Thank you… Read Full Review

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★★★★★

“Fantastic”

Written on: 03/01/2017 by VirginiaGarcia257 (1 review written)

Fantastic choices, fair price compare to other suppliers. Overnight delivery service APC is very poor, didn't delivery for two days, finally i have pick-up the Scotia… Read Full Review

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★★★★★

“Excellent service”

Written on: 02/01/2017 by Randall59 (1 review written)

Easy to order online and delivered on time as promised and at a very competitive price compared to others… Read Full Review

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★★★★☆

“Good quality and price.Delivered at a time when...”

Written on: 01/01/2017 by Georgebarry (1 review written)

Good quality and price.Delivered at a time when arranged.The only drawback was following the internet ordering.I was pestered by sales department with voicemail messages saying that they wanted to 'chat'about my order.If I wanted a 'chat' I would have ordered by phone… Read Full Review

By Flooringsupplies.co.uk

Written on: 03/01/2017

Hi,

I just wanted to explain why our customer service team will call after an order is placed. This is generally if there is a question regarding delivery arrangements or there is something else that needs clarification. I am sorry if this was not made clear in the voicemail and will feed this back to the appropriate team.

Kind regards

Melissa

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★★★★★

“Top quality service and goods”

Written on: 29/12/2016 by EileenDutton (1 review written)

Excellent service and help from the friendly efficient staff. Flooring was delivered quickly after ordering to us on the Isle of Man. Extra delivery charge was reasonable and still made the purchase more competitive for similar products locally available. Also had a much greater choice and range of flooring to choose from. Samples arrived quickly. Would highly recommend this company… Read Full Review

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★★★★★

“Great company to do business with”

Written on: 29/12/2016 by AlexandraMcQueen (1 review written)

Have had quite a lot of Polyflor and it is amazing. Easy to lay, doesn't mark and so easy to keep clean. Looks great as well. The company are great to do business with, friendly, very helpful and deliver when promised. No negative aspects at all. Wish all companies were like you!… Read Full Review

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★★★★★

“Excellent service and quality”

Written on: 29/12/2016 by qaFitzgerald99 (1 review written)

ordered after being let down by other company. Email communication and delivery excellent. Look forward to using you again… Read Full Review

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★★★★☆

“Excellent service”

Written on: 28/12/2016 by Murphy-Alt223 (1 review written)

I ordered 14 packs of flooring all arrived when they said it would.on opening the pack to lay 1 pack was damaged I e mailed them with pictures. I was offered 3 options. 1.a description of how to use the damaged pack. 2. A refund. 3.a replacement pack I chose option 3 and within a week a new pack arrived free of charge. I would use again as the service was great… Read Full Review

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★★★★★

“Phone query response.”

Written on: 24/12/2016

Twice left phone query in late evening.Received early return call next day on each occasion.Delivery when promised too!… Read Full Review

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★★★★☆

“Laminate flooring”

Written on: 22/12/2016 by Estephen (1 review written)

The delivery was prompt and the laid flooring looks good.However of 8 boxes delivered only 7 were useable as the 8th was damaged intransit with each board broken.Fortunately we had enough to complete the job with the 7 boxes, but did not submit a refund claim because the time lapse between receipt and laying was 3 weeks. I would recommend a review with your logistics provider… Read Full Review

By Flooringsupplies.co.uk

Written on: 23/12/2016

Hi,

I am sorry to read you did not contact us regarding damaged boards as we would always try and help regardless if the situation.

If you would like to contact us to discuss further please do so.

Kind regards

Melissa

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★★★★★

“Engineer flooring ”

Written on: 22/12/2016 by ncWhite327 (1 review written)

Excellent product and good service Thanks Would recommend… Read Full Review

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