Flooring Supplies Reviews - www.flooringsupplies.co.uk

★★★★☆
4.5 / 5
93% of users recommend this
  • Value For Money

Description (provided by business)

We've supplied over 100 million pounds worth of floors during our time, so we’ve picked up a thing or two from serving all those satisfied customers. In fact, our history goes back to 1985 and we were the first online retailer of flooring in the UK. All of the expertise we’ve picked up along the way goes straight into our products, our passion and ultimately, your floor. We offer unlimited samples, free next day delivery service and even free underlay on many ranges.
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Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk
Flooring Supplies www.flooringsupplies.co.uk

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Latest Reviews

★★★★★

“Excellent Service”

Written on: 26/03/2015 by Danika1993 (1 review written)

Very pleased; delivery on time and very good customer support… Read Full Review

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★★★★★

“satisfied customer”

Written on: 26/03/2015 by RowanRandall33 (1 review written)

Very helpful.Willing to give advice and efficient service… Read Full Review

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★★★★☆

“good practical service”

Written on: 25/03/2015

The ordering was easy and the confirmation of delivery. At a late stage I asked for an early delivery. The interaction with flooring supplies was positive and it was delivered in the time slot I asked for… Read Full Review

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★★★★★

“Engineered flooring.”

Written on: 23/03/2015 by BrianJacobs (1 review written)

The order was placed and the delivery was very speedy. I have used their products before and found them to be very good… Read Full Review

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★☆☆☆☆

“Terrible service. Costly failed delivery but their fault”

Written on: 20/03/2015 by ArelyDavis72 (1 review written)

Had the most disappointing experience with Flooring Supplies. Took the day off work and got a call to say that the lorry can't turn the corner 2 roads down (not even onto my road). Told me they'd try and work something out and ring back. They never did, simply got an email saying I had to re-arrange delivery but not for free: £42 and another day off work. Their website says regarding delivery: "All delivery services could be made on a lorry or a van so it is assumed that the delivery… Read Full Review

By Flooringsupplies.co.uk

Written on: 23/03/2015

Hi,

I wanted to apologise for the problem with delivering your order. Unfortunately as you explained the driver could not get to your property.

As the drivers have such a large amount of deliveries to make regrettably they cannot check access to each property and we do have to rely on customers letting us know if there may be any problems using a lorry. If an access problem is reported we would always transport using a smaller vehicle.

I have passed your comments on to the team regarding our delivery guidelines on the website and we will look to improve/clarify these where we can.

Kind regards

Melissa

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★★★★★

“Exceptional Service”

Written on: 17/03/2015 by lwagnall (1 review written)

From start to finish the service was exceptional. Placing the order was simple and delivery was as promised… Read Full Review

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★★★★★

“Excellent service”

Written on: 13/03/2015

This is a very professional company and very easy to deal with. Confirmation of orders are dealt with speedily, any queries answered quickly and delivery is on time. Cannot recommend them too highly… Read Full Review

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★★★★★

“Very good service Did exactlly what I expected of a...”

Written on: 13/03/2015 by 78Monaghan (1 review written)

Very good service Did exactlly what I expected of a good company… Read Full Review

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★★★☆☆

“Courier was a let down ”

Written on: 11/03/2015 by BayleeRoy408 (1 review written)

I was told that the courier would help us carry the 12 packs of wood into my flat, I have a trapped nerve, he didn't, I was told I could not have the £50 off accessories because I had an expensive courier. Why don't they have two people doing these deliveries? Each pack required two persons lifting the packets, good thing my mum is a strong oap. The quality of the floor is good, but hardly any accessories that matched the flooring that I wanted to had to get these from B&Q. … Read Full Review

By Flooringsupplies.co.uk

Written on: 11/03/2015

Hi,

I am sorry that you felt let down by our courier but we do clearly state that all our deliveries are kerbside only - this is a limitation of our insurance and therefore I am concerned and surprised that you were told otherwise, so I will raise this internally. With regards to having two delivery men, unfortunately this would drive our courier costs up and would mean we could not continue to offer the low prices we do on our floors.

The £50 off accessories offer is dependant on the amount of flooring you order (£600 or order) but the courier that is used is not taken into consideration so I am sorry if some confusion happened here.

I am pleased that you found the quality of the floor was good, we do offer a wide range of accessories suited to each floor so I can only apologise you did not find what you wanted on this instance.

If you want to discuss your review further please do not hesitate to get in touch with our customer service team.

Kind regards

Melissa

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★★★★☆

“Great quality floor”

Written on: 05/03/2015

This floor is beautiful - great lengths of wood, good quality, lovely look and easy to install. I'm delighted with the effect and the price we paid. I was disappointed with the initial delivery charge quote but the revised price was acceptable… Read Full Review

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★★★★★

“Good all round”

Written on: 03/03/2015 by Epideme (1 review written)

I normally can't be bothered to write reviews, but I thought I'd make an exception in this case. Firstly, they stayed in touch when there was a slight hiccup with the delivery, this was a problem with the delivery sub contractor on the island where I live (it's the sort of thing you come expect here), they always responded quickly to my emails. I wasn't charged an arm and leg for delivery to a remote location (big plus). The order was processed and delivered quickly, and was well packaged… Read Full Review

By Flooringsupplies.co.uk

Written on: 04/03/2015

Hi,

Thank you for taking the time to leave us a review.

Kind regards

Melissa

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★★☆☆☆

“Product not in stock. Not helpful CS.”

Written on: 02/03/2015 by sms321 (1 review written)

I first purchased their products back in November and I was not a pleasant experience then. I needed to buy in bulk as I wanted to laminate the whole house the first CS was quite courteous however he told me that the product that I am after was out of stock. I argue his point as it said it was in stock when I ordered it. He simply said I needed to wait for another week or choose another product. six weeks have passed and it still not in stock, however when I clicked on their website with the… Read Full Review

By Flooringsupplies.co.uk

Written on: 02/03/2015

Hi,

Without an order number it is very difficult to respond directly to your comments but hopefully I can offer some general feedback.

I can only apologise for the issues you had with stock, very rarely manufacturers change their stock updates before we can update the website and this can then cause a different delivery/availability rate, I hope this did not inconvenience you too much and we do try and avoid this as much as possible.

Regarding your comments relating to price matching, our customer service team was right to inform you that the free underlay and free delivery was worth more than the saving in price but I do apologise for the communication going into Monday, there is not always a manager at hand at the weekend and to offer any kind of discount on our prices this needs to be signed off.

We automatically send out a review request to every customer who orders so I am unsure why you did not receive one but anyone is free to add reviews to review centre or other review websites without an invitation form ourselves.

I apologise again for any inconvenience caused and if you would like to discuss further please do not hesitate to get in touch.

Kind Regards

Melissa

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★★★★★

“Durable affordable classy flooring”

Written on: 01/03/2015 by Sener1 (1 review written)

Fantastic floor exactly what I wanted and cheaper that most flooring firms ambit with same quality Good advice by the people at the branch and great show room… Read Full Review

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★★★★★

“Great service”

Written on: 01/03/2015 by Gerald1984 (1 review written)

Always helpful when I called. Delivery prompt with very helpful driver from your own firm. Fitting was excellent and completed quickly and neatly. The Kahrs product is top quality… Read Full Review

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★★★☆☆

“Nice flooring, service could have been better ”

Written on: 27/02/2015 by Sasha205 (1 review written)

Les did a very good job on the floor but the delivery was delayed by 2 weeks… Read Full Review

By Flooringsupplies.co.uk

Written on: 27/02/2015

Hi,

Thank you for your review and I am pleased to hear you were happy with your fitter. Without further details I cannot comment on the delay that happened with your order but can apologise for any inconvenience this caused you. If you do want to discuss it further please do contact our customer care team.

Kind regards

Melissa

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★★★★★

“Fantastic service”

Written on: 25/02/2015 by PlumberTim (1 review written)

Easy to order, delivered on time, what else can you ask for… Read Full Review

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★★★★☆

“Polyflor Colonia”

Written on: 20/02/2015 by Willboy4 (1 review written)

I searched for many weeks before deciding which floor and who to purchase from. In the end I opted for floor supplies ltd. Overall I found the flooring and their service to be great and I would definetly use them again. The polyflor was easy to lay and The whole family is very pleased with the results… Read Full Review

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★★★★☆

“Was pleased overall, few boards were damaged and i had...”

Written on: 20/02/2015 by qiReilly349 (1 review written)

Was pleased overall, few boards were damaged and i had to pick it up myself as you would not deliver to my address… Read Full Review

By Flooringsupplies.co.uk

Written on: 20/02/2015

Hi,

Having looked at your order, the problem with delivery arose because we are unable to deliver to an address that is different from a billing address due to security measures, I apologise for any inconvenience this caused.

I was also disappointed to hear you received damaged boards, we don't have a record of you contacting us regarding this but please do if we can do anything to help.

Kind regards

Melissa

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★★★★☆

“bathroom floor tiles”

Written on: 19/02/2015 by IsaacWyatt (1 review written)

easily ordered. delivered on time and date appointed. good service… Read Full Review

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★★★★☆

“Flooring supplies”

Written on: 16/02/2015

Ordering was simple on the website and when I arrived at the site my order was ready and it was complete. The staff were very pleasant. I cannot comment on their delivery service because I collected my order from their site on Purley Way. The only complaint I have is that I did not receive a telephone call or email to inform me that my items were ready to collect… Read Full Review

By Flooringsupplies.co.uk

Written on: 16/02/2015

Thank you very much for your review. I was disappointed to hear you were not contacting when your order was ready for collection and will feed this back to the team.

Kins regards

Melissa

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