Discount Mobility Direct Reviews - www.discountmobilitydirect.co.uk

Click here if this is your business
★★★★★
4.6 / 5
92% of users recommend this
Click here if this is your business
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Discount Mobility Direct - www.discountmobilitydirect.co.uk

Discount Mobility Direct - www.discountmobilitydirect.co.uk
Discount Mobility Direct - www.discountmobilitydirect.co.uk
Discount Mobility Direct - www.discountmobilitydirect.co.uk
Discount Mobility Direct - www.discountmobilitydirect.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“Terrible !! Check t & c returning products can cost...”

Written on: 14/11/2013 by Dianeandpatrick (2 reviews written)

When you receive such terrible customer service from a company who's customer base is primarily going to be elderly, disabled or people caring for them, you expect them to be a caring compassionate company. DMD or Care Co are neither of these. I ordered a De Luxe wheely cosy for my elderly disabled mother and was surprised when two arrived. As there was no return instructions or address stickers etc in either parcel I phoned the company for help. I explained the situation and how I wished to… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Alan-Simpson's Response to Dianeandpatrick's Review

Written on: 05/01/2014

Most firms charge between 10% and 100% restocking fee. (Laura Ahley online & shops charge 100%). They did not charge for the return that they made mistake for. Returns almost always involve buyer paying returns costs. [ nil to do with Seller, other that I am a very happy customer of an electric wheelchair at very good price from them last year)..

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★☆☆☆

“Non existent customer service”

Written on: 23/10/2013 by unhappycustomer1980 (1 review written)

If your looking for excellent customer service, avoid this company at all costs. They are obviously great at the initial stages of receiving your order, and of course taking your money, but that I'm afraid is where it ends. I purchased a mobility scooter for my father, I was told that this particular product was on order, and they would take stock of it mid October. This date passed, phoned Careco, to be told the scooter would come in on the 21st October, this date also came and went… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.

Jmj1959's Response to unhappycustomer1980's Review

Written on: 30/05/2014

I only wished I had looked at this web site and your review prior to purchasing and cancelling my mobility scooter two weeks ago. The will lie to you. plus use any excuse possible about giving you a refund. Thank god the Credit Card Company are dealing with this issue now.

Reply to this comment
If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review Read 1 Comment
★★★★★

“Thank you to everyone at Careco, I purchased the Go-Go...”

Written on: 08/10/2013 by brenda1941 (1 review written)

Thank you to everyone at Careco, I purchased the Go-Go Plus with suspension seat, as we have a folding camper and go on grass quite a lot,this is the most comfortable scooter I have had.Over cobbles in York fine it makes you feel safe and knowing it will go so far with the larger battery is peace of mind in its self.Very good Customer Service.Scooter was delivered very quick. Would Recommend this company… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Roma City Walker Rollator Model 2465”

Written on: 21/08/2013 by gsdmorgan4 (1 review written)

Extremely helpful staff, I made several phone calls - initially regarding a similar item - after discussing the needs of the user, we decided on the Roma City Walker. A further telephone call confirmed that Next Day Delivery was available, which was of considerable importance. This item is for use by a gentleman suffering from Parkinson's Disease, and within 24 hours had proved its worth. It cannot prevent the "freezing" caused by Parkinson's, but it provides extremely good support during… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“The recliner chair that lasted 4 months!”

Written on: 18/08/2013 by geopaul (1 review written)

I bought a Lars Rise Recliner Chair last October. Within 4 months the leather on one side was showing wear,which got worse by the day. After contacting them they sent a box to pack it up in and send back to the manufacturers. A few days later they changed their mind and sent an engineer to examine the chair and give a report. That is the last I have heard from them. The chair, which cost me £465 is in the box they supplied,in my garage and they refuse to reply to letters emails or return my… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★☆☆☆☆

“Customer Service Did not Exist”

Written on: 02/08/2013 by TessyBear (2 reviews written)

We were delighted with the speed of delivery and with the look of the Excell All Terrain Self Propelled Wheelchair. On the first trip to our local store, we got from the car park to the front of the store, when the noise from the wheel stopped us. We had only had the wheelchair for one month, but took it back to the car having transferred me to a store one. It took numerous calls to get through to this company, (most went unanswered), this followed an email on 19 June to advise them the… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“My new scooter from DMD”

Written on: 01/08/2013 by covesandy (1 review written)

Checked out lots of websites for my new scooter when I phoned Discount Mobility Direct I told them what I was looking for and they were very helpful great value getting my new from scooter from Discount Mobility Direct was 1st class. Thank all at DMD .Alan Preston… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Could not have got better service anywhere.”

Written on: 31/07/2013

Ordered a Pride gogo elite traveller lx scooter on Friday, delivered following Tuesday. Service and product FIRST CLASS. [second to none.] For value and service you cannot better this. Thanks. Ivan. … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Very efficient service”

Written on: 31/07/2013 by Sheffield15 (1 review written)

I ordered the enigma self propel wheelchair in blue which came ultra fast and was ready to use. Very impressed with the advice and the fast delivery as was desperate for this product. The wheelchair is extremely good value for money and will make a big difference to me. The colour is finished to a good standard and the seating and back are really comfortable, this wheelchair is light and easy to handle… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Great Service - Speedy Delivery - Brilliant Product”

Written on: 28/07/2013

Called on Wednesday Evening few minutes before closing to order Rise Recliner Chair in sale. They phoned to verify product in stock again first thing Thursday morning. Customer service excelllent. Looked on email Friday morning saw Chair already dispatched and arrived few minutes later - literally. ~Delivered from Chelmsford to Paisley Scotland. What speed of delivery!. And opening boxes and trying Chair was delight. Delighted with product finishes too… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Sale and delivery of wheelchair.”

Written on: 23/07/2013 by nicko4 (1 review written)

I ordered my new wheelchair on Saturday 20/09/2013, and was delighted when it was delivered on Tuesday 23/09.I found that ordering it from your website both pain-free and simple. I know exactly where I shall be coming when I need my new scooter and rise and recline chair. I shall be recommending you to my family and friends. Best regards, Nick… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent service and ease of ordering.”

Written on: 18/07/2013 by budwat6 (1 review written)

This was the first site I went on, the ordering was easy,I didn't expect it to be delivered so quickly. My parcel arrived within 24 hours. Excellent quality of goods and value for money, and simple to put together, well wrapped,I am really pleased and satisfied.Would recommend the company to everyone… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Fast and efficient, value for money service”

Written on: 15/07/2013

I ordered a mobility scooter for delivery to my father. Very good phone support on ordering - asking about how and where the scooter would be used, to ensure I was ordering the correct scooter. Item was at a very competitive price. Item was as ordered and arrived 3 days after ordering. Would use the company again and recommend - the only disadvantage is that you cannot see before you buy, but if you do your research then you know what you are getting and there is help when you order… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Best Piece of equipment I have ever purchased”

Written on: 12/07/2013 by Robertkenneth (1 review written)

As you are aware we started off on the wrong foot but it was soon cleared up and I am very happy with the equipment that was sent to me after the initial problems sorted out and I would recommend the company to anybody again just make sure that you keep up the good work in a good standard of Efficiency that you've shown to me over the last few weeks. I found after the initial problems that the staff did a great deal for me I have already considered and I'm in the process of working out how I… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Superb service”

Written on: 10/07/2013

I ordered an Aquatech toilet seat for my elderly mother - it was received within 24 hours of ordering, and at the best price available on the internet. The item was just what we needed and was installed in a short time. This company provides excellent, superfast service in an unreliable market - definitely my first choice for similar items in the future… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Lars Dual Motor Riser Recliner”

Written on: 10/07/2013

After much research I decided that the Lars chair would be my best option. However, even though DMD did not show that the colour Burgundy was stocked I telephoned and was pleased to find that it could be ordered. I have just received the chair and was able to assemble it with little trouble and the final result is excellent, I am delighted with both the chair and the service from DMD, quick delivery, as promised, and the sales staff were most courteous and helpful… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“WC06017 BLK Black Crutch/Walking Stick Bag ”

Written on: 09/07/2013 by Steveyarham (1 review written)

I ordered the item at 3.30pm Monday and it arrived 10.30am the following morning! Talk about service - just great! The item fits snugly onto my Shoprider Cadiz without having to make any adjustments. The bag is a little thinner than I expected, but to carry the paraphernalia I have to cart around it's just perfect. In fact any deeper would cause the bag to drag on the ground when fitted to my chair… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Top quality service”

Written on: 09/07/2013 by rodway (1 review written)

Friendly telephone response,immediately identified needs. Costs clearly stated and ,above all,promises kept. Value and quality of product outstanding! … Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“Excellent Service and Rapid Delivery. ”

Written on: 04/07/2013

Ordered a memory foam wheelchair cushion for my Aunt, who lives at another address. Item was delivered to her 36hrs later (standard delivery). Both my Aunt and I are delighted with the service, rapid delivery and the quality and pricing of the item. I would certainly buy from this company again, and will recommend it to all my friends. Thank you Discount Mobility Direct… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
★★★★★

“rapid service”

Written on: 03/07/2013 by peterlast (1 review written)

I decided that the time had come to get myself a mobility scooter i trolled the net and bingo up came your company i contacted discount mobility direct the cost was great so i ordered it @11.30on 1/7/1913 to my amazement @11.45 on 2/7/13 it was delivered this was amazing service many thanks peter last… Read Full Review

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
overview