Splash & Relax www.splashandrelax.co.uk

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★★☆☆☆
2.2
32.0% of users recommend this
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Latest Reviews

“Terrible customer service ”

★☆☆☆☆

written by on 20/06/2021

Bought pool steps that were too big ( distance between top steps too wide for my granddaughter to safely navigate) but only knew this once assembled. When I tried to return was told only unopened and unassembled items can be returned, I checked the government website and this advice is incorrect and when I challenged them they just repeated themselves lecturing me on how good their product is. I sent them a screen shot of government information on online sales and returns which wasn't even commented on apart from any returns is my responsibility for the cost. 

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“APPALLING CUSTOMER SERVICES ”

★☆☆☆☆

written by SarahiEaton on 11/06/2020

Absolutely appalling. Ordered an inflatable kayak which punctured before it got anywhere near the water. I am entitled to a full refund under the Consumer Rights Act but they are trying to fob me off to the manufacturer. They don't answer the phone and take days to respond to emails. Shoddy goods, shoddy company. AVOID.

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“ A COMPLETE RIPP OFF AND WILL NEVER PURCHASE AGAIN ”

★☆☆☆☆

written by JettPorter186 on 20/09/2017

I ORDERED A SWIMMING POOL FOR MY NEPHEWS AS A PRESENT BACK IN JUNE, AND THE SWIMMING POOL WAS BIG FOR THEIR GARDEN SO I DECIDED TO RETURN IT BACK TO THEM BECAUSE IT WASNT APPROPRAITE FOR MY NEPHEWS. SO THEREFORE I DECIDED TO SEND ALL THE ITEMS BACK AS THEY WERE IN THEIR PRISTINE CONDITION AND IT HAD ONLY BEEN OPENED TO LOOK AT TO SEE IF IT WAS THE CORRECT SIZE BUT IN THE END IT WAS REALLY BIG. I KEPT ON CALLING THE COMPANY ON DAILY BASIS AFTER THEY HAVE RECEIEVED AND SIGNED FOR THE GOODS SENT BACK TO THEM AND IT HAD TRACKING NUMBERS TO PROVE THAT THEY HAVE RECIEVED THE GOODS. HOWEVER EVERYDAY I WAS GETTING TOLD THAT THE WAREHOUSE HAS TO INSPECT THE GOODS BECAUSE THEY WERE OPENED BUT FUNNY ENOUGH THAT THEY WERE NOT USED AT ALL. SO I WAS RINGING THEM EVERYDAY AND THEY KEPT ON GIVING ME THE SAME REASON AND WAS TOLD THAT WE WILL BE IN TOUCH. FEW WEEKS WENT BY AND I NEVER HEARD ANYTHING BACK FROM THEM, SO THEREFORE THEY DECIDED TO TAKE OFF £10.00 OFF MY REFUND I WAS DUE AND DECIDED TO TELL ME THAT THIS WILL BE TAKEN OFF DUE TO US OPENING THE PRODUCTS. FURTHERMORE I WILL NEVER BE BUYING FROM THEM EVER AGAIN AND WILL NOT RECOMMENED THEM TO ANY OF MY FAMILY OR FRIENDS. ALSO I BOUGHT A CHEMICAL KIT WHICH WAS NEEDED TO USE THE SWIMMING POOL, THEY DECIDED NOT TO GIVE ME MY MONEY BACK ON THAT WHICH WAS WORTH £24.99. A VERY BAD EXPERIENCE THROUGH THIS COMPANY AND WILL DEFINEITLY GIVE IT A 0 STAR RATING DUE TO MISS SELLING THEIR PRODUCTS AND RIPPING PEOPLE OFF.

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“Summer Escapes 4ft Semi-Rigid Paddling Pool ”

★★★★☆

written by Lindsay86 on 06/07/2015

I bought the Summer Escapes 4ft Semi-Rigid Paddling Pool / Dog Bath / Sand Pit. It was bigger than I imagined! Order was delayed by a few days but that was to be expected as they had a surge in orders due to the heat wave. I was slightly miffed on the packaging. It arrived in bubble wrap which was half undone. It could have been packaged better, especially as I paid £49.99 for it and that was before delivery costs were added. Yet to test it out but I'm sure my dog will love it.

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“fantastic will always come back”

★★★★★

written by just2703 on 16/06/2015

ive recently and cancer and drugs are causing arthritis swimming was to help so i went in blind buying a pool i rang up quite a few times bombarding them with loads of questions and believe me i am a pain, but they were fantastic answering all my questions and advise me along the way so i placed an order and it was with us within 48 hours very pleased with pool and staff that helped me thankyou

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“my 15ft x42 intex swimming pool”

★★★★★

written by shellc on 15/05/2015

Was a bit worried due to bad reviews. But I cannot complain I ordered 13/05/2015 and pool arrived today 15/05/15. which I think is great and they were cheaper than everywhere else. Free delivery as well due to being more than 50 pound and most other places charged delivery. very very happy. I also sent them an email this morning to ask when my delivery would be and they email back within a couple of hours to state delivery today or Monday .

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“exceptionally poor customer service”

★☆☆☆☆

written by on 04/08/2014

Didn't supply goods, didn't reply to email chasing up where it was. When I phoned to ask where pool was, they made me go to post office delivery office on a wasted journey to see if it was there (which it wasn't). Completely unapologetic. Offered a different product but couldn't actually tell me whether or not it was equivalent. Never will order from them again.

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“Terrible Company would not reccommend”

★☆☆☆☆

written by JustinByrd on 27/06/2014

ordered a swimming pool from Splash and relax they said that it would be delivered on the 26th of June but didn't receive a tracking number or dispatch and they took my money so had to get PayPal to sort it out

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“Fantastic, received my item as described and super quick”

★★★★★

written by 98Neville on 19/06/2014

When I saw that my item was out of stock, I was concerned when told to pay to reserve it after seeing other customers complaints about not receiving stock etc. I decided to take a chance because the multi games table was exactly what i was looking for, who wouldn't? It has 24 games in 1! I emailed then informing them i was concerned about paying for something by reserve incase it was never received but they duly pointed out it was back in stock and again, I was sceptical, however, we got the item within 5 days! Nothing was missing and we are very very happy. The only issue js that i called the day before and left a message as i wanted to know when delivery was taking place and no one called me back, but i did receive the item the next day.

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“Atrocious!”

★☆☆☆☆

written by on 22/07/2013

I reserved a Lazy Spa hot tub at the end of June the website clearly stated out of stock but to reserve for delivery 18th July. This was quite a wait but at least we would have it in time for my daughters 13th birthday. I received an invoice immediately,payment had been taken. I regularly checked the website for any change and checked my emails for any update, nothing. On the 19th July the website changed to now reserve deliveries mid August as i had not received any notifications I assumed our was on its way. I rang the sales department on 22 July to see when the Hot tub would arrive to be told they were not in stock and due mid August, I explained I had reserved one in June for delivery July and was told they must have overlooked my order! Convenient as they had taken the payment. I have cancelled my order and requested an email confirming my money had been refunded, I am still waiting for this, funny how they aren't as quick at refunding the £700 as they were at debiting.Don't use this site try Fun Fantastic they seem to have better reviews, a friend of ours ordered around the same time from there and have had there tub delivered and it was cheaper.

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“AVOID AVOID AVOID!!!!”

★☆☆☆☆

written by on 17/07/2013

I placed an order Saturday...no communication since apart from an invoice conformation. They took the money very quickly from my account, oh yes they did. Tried to call all day Tuesday, engaged all day like the phone was off the hook. Managed to speak with someone today and was an absolute JOKE. They couldn't give me an accurate update on my order...said may have arrived at warehouse or may not, may be with courier or not, may be with you this week...maybe early next week... or not. They blame high order levels, and clearly can not cope with it. Maybe stop taking orders until you have sorted your selves out 'Splash and Relax'. The icing on the cake was the utter rudeness over the phone, had they been polite and acted like they cared I would have been much more understanding. Cancelling order tomorrow...this weekend we will certainly not be splashing in one of their pools and dealing with this company was definitely not Relaxing!!!!!

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“VERY,VERY POOR SERVICE”

★☆☆☆☆

written by on 13/07/2013

I made a purchase of an item that clearly stated currently in stock on their website.Delivery to be 2-3 days,to date now 7 days since purchase and still no item. This item was for an event for my autistic son and due to items not delivered the event had to be cancelled No information given from company about delayed delivery.After several calls to them was told they currently have increased orders and delayed deliveries. I am currently in process of filing a lawsuit to recover my money and to recover all my expenses incurred as a result of cancelled event. THESE PEOPLE SHOULD NOT BE TRADING AND WILL DO ALL I CAN TO HIGHLIGHT THIS.

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“AVOID AVOID AVOID...”

★☆☆☆☆

written by Roxy33Tiy on 12/07/2013

I placed an order on 5th July for a 12ft Bestway pool, Im still waiting for delivery as we speak ... the worst thing about this company is that they do not have any manners, no idea of customer service, I mean you only have to read the reviews online about this company to realise they are appalling. Im guessing they got tired of defending their awful customer service on websites now. You ring up and ask for information, you get no answer from sales people, they go quiet on the end of the phone because they don't want to answer your call - Let my son down for his 13th Birthday after I told them ALL Week that he was having a pool party, planned invitations, food, etc and now NO POOL IS ARRIVING FOR HIM - DONT BUY FROM THIS COMPANY THEY JUST DONT CARE!!!!

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“Awful service!! do not use!”

★☆☆☆☆

written by on 11/06/2013

Awful service all round, ordered goods didnt arrive, I had to chase continuosly, they would neve call back when they said they would. when items finally started arriving, half of them were wrong, and some didnt come at all. some were discontinued even though still available on the site. took months to get everything and im still waitning for stuff now. awful service, avoid like the plague.

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“poor customer service”

★★☆☆☆

written by on 24/05/2013

Very disappointed with the customer service received. My husband and I ordered over £50 worth of pool inflatables only to find that one item for my son was missing, this item cost around £5 and was one of the cheapest items on the order. My husband emailed the company and was told that they would look into the matter, we then did not hear anything so we emailed again and again no response was received. A third email was sent asking them to forward the missing item, we have now received an email advising us that the warehouse is adamant that the item was sent, we are therefore feeling like we have been accused of lying, a £5 item on an order of £50?! Really? The company has advised that as a good will gesture they will refund the money, however, it should not have taken 3 emails and we should not have been made to feel like liars, given the money spent on inflatables I would have expected and apology and the item to be sent to us immediately. Therefore we will not use this company again as next time the missing item could be worth a lot more money and we do not wish to risk being left out of pocket. Yes we did sign for the delivery however it was a massive box and took some time to look through the items.

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“WORST CUSTOMER SERVICE EVER – DO NOT BUY FROM SPLASH...”

★☆☆☆☆

written by on 03/04/2013

I ordered 3 ‘ in stock ’ items in February & I did not receive the items until April! At no point was I contacted to inform me of any delay with my order. After eventually, being told my Item was dispatched there was still no delivery over a week later. Their courier service is poor and after contacting them several times to give additional directions as they ‘couldn’t find my address’ I had to make a 15 mile journey to collect my items. I requested a delivery refund from splash and relax, they hadn’t managed to deliver my items, and this was refused. The items I eventually received were in the wrong colour, but the delay left no time for an exchange or refund. I would not recommend ordering from splash and relax unless you are prepared to wait over a month for your items, you would like different items to the ones you ordered and you wish to drive over 15 miles to collect them!

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“No communication, poor service”

★☆☆☆☆

written by richt666 on 06/06/2012

I bought an Intex 15' x 48" Easy Set pool and 7kW heater. Although the price was a little more than other online dealers, I wanted a 'one stop' solution to get the pool and heater and all the parts I needed to connect the two together. The phone operator was in a hurry to end the call, but told me he would send all the parts I needed, so I paid there and then. Not once did I have any confirmation or call from them. After chasing the pool by phone a few days later, it did arrive in reasonable time, but with several major parts missing. Some incorrect parts and some duplicate parts were also sent. I called them about this but the man on the phone could not help. He promised to call me back or email me, but to this day I've had no answer at all. Thankfully I have now found a local supply of parts and wish I had bought the whole pool locally in the first place, as it would have ended up more cost effective and less work running around trying to get all the parts I needed! So if you want a simple pool, go for a cheaper supplier. If you want good service, go to a more helpful supplier. As other reviews have pointed out, it appears this is a one man business with little stock and most of the goods are directly shipped from distributors.

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Splashandrelax's Response to richt666's Review

Written on: 23/11/2012

Having checked the order detail and parts subsequently supplied, the customer received all required items to connect the pool, pump and heater components together.

We offer a one-stop shop for all pool items to complete the project and did so in this case. The customer did not phone us for further advice on how to connect them all together. If he had then we would have helped him through with it as we do with all customers.

It is certainly not a one man business as our company accounts show. We hold in excess of £100,000 of stock at any time.

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Richt666's reply to Splashandrelax's Comment

Written on: 26/11/2012

As I wrote in my review, I did call and was promised a call back, which I never got. The invoice I got showed the correct parts, but the incorrect parts were sent. This has still not been corrected to this day!

I am an engineer and the simplicity of connecting a pool does not phase me if the correct parts were sent!!!

Maybe if this company had not drop shipped, I would have recieved the correct parts? However, the parts came from no less than three different suppliers. Maybe if this company had called me back as promised I would not have written such an accurate review!!!

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“Value for Money”

★★★★★

written by on 28/05/2012

Great website I ordered a pool for my daughter's pool party and it came between 4-5 days a couple days before her pool party we had plenty of time to set it up which was fast and easy and we had a great time also great prices for the pools! One query I did have was when I had to call them up to make sure what day it had to come because it didn't tell after you had placed your order but the staff was very easy to contact.

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“shocking service and after sales”

★☆☆☆☆

written by mickg2011 on 21/12/2011

bought a 5 ft pool table whick arrived 3 weeks late after waiting in for the courier on 4 separate occasions, the table arrived in bits, after some choice words with splash and relax i eventually got it picked up, its now 2 weeks later and they will not confirm they have had it back despite me sending proof of collection resulting in no refund to date, the service from start to nearly finish has been disgusting and i would strongly recommend you spend your money elsewere

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“Splash and Relax”

★★★★☆

written by Nelly123 on 02/06/2011

I have just bought a trampoline through

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