Splash & Relax Reviews - www.splashandrelax.co.uk

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★★☆☆☆
2 / 5
28% of users recommend this
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Terrible Company would not reccommend”

Written on: 27/06/2014 by JustinByrd (1 review written)

ordered a swimming pool from Splash and relax they said that it would be delivered on the 26th of June but didn't receive a tracking number or dispatch and they took my money so had to get PayPal to sort it out… Read Full Review

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★★★★★

“Fantastic, received my item as described and super quick”

Written on: 19/06/2014 by 98Neville (1 review written)

When I saw that my item was out of stock, I was concerned when told to pay to reserve it after seeing other customers complaints about not receiving stock etc. I decided to take a chance because the multi games table was exactly what i was looking for, who wouldn't? It has 24 games in 1! I emailed then informing them i was concerned about paying for something by reserve incase it was never received but they duly pointed out it was back in stock and again, I was sceptical, however, we got the… Read Full Review

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★☆☆☆☆

“Atrocious!”

Written on: 22/07/2013

I reserved a Lazy Spa hot tub at the end of June the website clearly stated out of stock but to reserve for delivery 18th July. This was quite a wait but at least we would have it in time for my daughters 13th birthday. I received an invoice immediately,payment had been taken. I regularly checked the website for any change and checked my emails for any update, nothing. On the 19th July the website changed to now reserve deliveries mid August as i had not received any notifications I assumed our… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID!!!!”

Written on: 17/07/2013

I placed an order Saturday...no communication since apart from an invoice conformation. They took the money very quickly from my account, oh yes they did. Tried to call all day Tuesday, engaged all day like the phone was off the hook. Managed to speak with someone today and was an absolute JOKE. They couldn't give me an accurate update on my order...said may have arrived at warehouse or may not, may be with courier or not, may be with you this week...maybe early next week... or not. They blame… Read Full Review

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★☆☆☆☆

“VERY,VERY POOR SERVICE”

Written on: 13/07/2013

I made a purchase of an item that clearly stated currently in stock on their website.Delivery to be 2-3 days,to date now 7 days since purchase and still no item. This item was for an event for my autistic son and due to items not delivered the event had to be cancelled No information given from company about delayed delivery.After several calls to them was told they currently have increased orders and delayed deliveries. I am currently in process of filing a lawsuit to recover my money and to… Read Full Review

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★☆☆☆☆

“AVOID AVOID AVOID...”

Written on: 12/07/2013 by Roxy33Tiy (1 review written)

I placed an order on 5th July for a 12ft Bestway pool, Im still waiting for delivery as we speak ... the worst thing about this company is that they do not have any manners, no idea of customer service, I mean you only have to read the reviews online about this company to realise they are appalling. Im guessing they got tired of defending their awful customer service on websites now. You ring up and ask for information, you get no answer from sales people, they go quiet on the end of the phone… Read Full Review

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★☆☆☆☆

“Awful service!! do not use!”

Written on: 11/06/2013

Awful service all round, ordered goods didnt arrive, I had to chase continuosly, they would neve call back when they said they would. when items finally started arriving, half of them were wrong, and some didnt come at all. some were discontinued even though still available on the site. took months to get everything and im still waitning for stuff now. awful service, avoid like the plague… Read Full Review

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★★☆☆☆

“poor customer service”

Written on: 24/05/2013

Very disappointed with the customer service received. My husband and I ordered over £50 worth of pool inflatables only to find that one item for my son was missing, this item cost around £5 and was one of the cheapest items on the order. My husband emailed the company and was told that they would look into the matter, we then did not hear anything so we emailed again and again no response was received. A third email was sent asking them to forward the missing item, we have now received an… Read Full Review

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★☆☆☆☆

“WORST CUSTOMER SERVICE EVER – DO NOT BUY FROM SPLASH...”

Written on: 03/04/2013

I ordered 3 ‘ in stock ’ items in February & I did not receive the items until April! At no point was I contacted to inform me of any delay with my order. After eventually, being told my Item was dispatched there was still no delivery over a week later. Their courier service is poor and after contacting them several times to give additional directions as they ‘couldn’t find my address’ I had to make a 15 mile journey to collect my items. I requested a delivery refund from splash… Read Full Review

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★☆☆☆☆

“No communication, poor service”

Written on: 06/06/2012 by richt666 (0 reviews written)

I bought an Intex 15' x 48" Easy Set pool and 7kW heater. Although the price was a little more than other online dealers, I wanted a 'one stop' solution to get the pool and heater and all the parts I needed to connect the two together. The phone operator was in a hurry to end the call, but told me he would send all the parts I needed, so I paid there and then. Not once did I have any confirmation or call from them. After chasing the pool by phone a few days later, it did arrive in reasonable… Read Full Review

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Splashandrelax's Response to richt666's Review

Written on: 23/11/2012

Having checked the order detail and parts subsequently supplied, the customer received all required items to connect the pool, pump and heater components together.

We offer a one-stop shop for all pool items to complete the project and did so in this case. The customer did not phone us for further advice on how to connect them all together. If he had then we would have helped him through with it as we do with all customers.

It is certainly not a one man business as our company accounts show. We hold in excess of £100,000 of stock at any time.

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Richt666's reply to Splashandrelax's Comment

Written on: 26/11/2012

As I wrote in my review, I did call and was promised a call back, which I never got. The invoice I got showed the correct parts, but the incorrect parts were sent. This has still not been corrected to this day!

I am an engineer and the simplicity of connecting a pool does not phase me if the correct parts were sent!!!

Maybe if this company had not drop shipped, I would have recieved the correct parts? However, the parts came from no less than three different suppliers. Maybe if this company had called me back as promised I would not have written such an accurate review!!!

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★★★★★

“Value for Money”

Written on: 28/05/2012

Great website I ordered a pool for my daughter's pool party and it came between 4-5 days a couple days before her pool party we had plenty of time to set it up which was fast and easy and we had a great time also great prices for the pools! One query I did have was when I had to call them up to make sure what day it had to come because it didn't tell after you had placed your order but the staff was very easy to contact… Read Full Review

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★☆☆☆☆

“shocking service and after sales”

Written on: 21/12/2011 by mickg2011 (1 review written)

bought a 5 ft pool table whick arrived 3 weeks late after waiting in for the courier on 4 separate occasions, the table arrived in bits, after some choice words with splash and relax i eventually got it picked up, its now 2 weeks later and they will not confirm they have had it back despite me sending proof of collection resulting in no refund to date, the service from start to nearly finish has been disgusting and i would strongly recommend you spend your money elsewere… Read Full Review

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★★★★☆

“Splash and Relax”

Written on: 02/06/2011 by Nelly123 (1 review written)

I have just bought a trampoline through… Read Full Review

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★★★★☆

“great items, love the trampoline, comunications with...”

Written on: 14/05/2011

great items, love the trampoline, comunications with emails and phone very good, would recomend to anyone… Read Full Review

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★☆☆☆☆

“Still waiting for pool despite having ordered it 3...”

Written on: 10/05/2011 by kjc14 (1 review written)

Still waiting for pool despite having ordered it 3 weeks ago. When I rang to complain staff were totally ineffectual, never again!!!!!!!… Read Full Review

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★☆☆☆☆

“TOTALLY RUBBISH CUSTOMER SERVICE ”

Written on: 19/12/2010 by LucyB123 (1 review written)

TOTALLY RUBBISH CUSTOMER SERVICE
Purchased sledges at the end of November in preparation for expected snow this winter. Chased Splash & Relax many times and they told me to chase up their carriers UK Mail directly which I did many times without success. Eventually 3 weeks later after many times chasing both UK Mail and Splash & Relax they said the parcel had been stolen off the delivery van and they would send some more.

I called Splash & Relax immediately and asked what guarantees they could… Read Full Review

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★★★★☆

“Due to recent weather I went in search of sledges for...”

Written on: 16/12/2010 by superdad46 (1 review written)

Due to recent weather I went in search of sledges for my two children. Not a sledge anywhere apart from Splash and Relax. I had read the review and naturally avoided but in the end availability meant I had to go for it.

Ordered two Snow Wing sledges which duly arrived two days later in perfect condition just as it began to snow !! Good experience and none of the issues experienced by previous reviewer!.

Only slight gripe is no E Mail feedback as to when sledges were going to arrive after… Read Full Review

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★☆☆☆☆

“I bought a Sledge for my daughter from this site...”

Written on: 03/12/2010

I bought a Sledge for my daughter from this site because that was the first site came through on google search. There wasn't any reviews at all. As soon as gave my bank card details the page went blank left only the company logo. So i suspected something doggy in the and called the given number righ away and left a message to cancel the order. No one got back to me. Next day was a Saturday and went to the bank to cancel the payment and was told it was not possible. LEft more messages to to the… Read Full Review

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