Onestop Digital Reviews - www.onestop-digital.com

★★★★★
4.9 / 5
96% of users recommend this
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Latest Reviews

★★★★★

“Service beyond expectation.”

Written on: 10/10/2014

I chose one-stop digital for my purchase because of the competitive price. With them being HK based I was expecting the standard delivery to take approx two weeks. To my amazement I received my purchase in two days. Good work guys, keep it up… Read Full Review

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★★★★★

“Very fast delivery !”

Written on: 19/09/2014 by gillsesvds (1 review written)

Top class service ! Ordered a Sony SEL24F18Z on 2014-09-16, received it via UPS on 2014-09-19 in a small village in the countryside of south-west of France (the middle of nowhere). Perfect package, perfect product, No VAT or additional charge. This lens works perfectly, mounted on my Sony Nex-7. Thanks Onestop and UPS ! Gilles VDS … Read Full Review

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★★★★★

“very good service from onestop”

Written on: 25/08/2014 by martijntje (1 review written)

Recently I ordered a lens from Onestop. It arrived within a few days, but unfortunately a glass element on the inside of the lens was broken. I mailed Onestop and their service was great. I returned the lens on their costs, and received a replacement within a week. Great service Onestop!… Read Full Review

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★★★★★

“This is a really great shop”

Written on: 23/08/2014 by Chace339 (1 review written)

THis is the first time I ordered, so I was a bit skeptical about the procedure, but i knew most people had great experiences with them. I ordered on Saturday and on Tuesday I got my package with the tracking number. All in all this one of the best shops I ordered from and will definitely order again. Onestop-digital you put other HK based internet shops to shame, You are the greatest, Keep up the awesome work. I cant really comment on any negative aspects, other than this shop is so awesome… Read Full Review

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★★★★★

“Fantastic service”

Written on: 11/08/2014 by rikofold (1 review written)

I was recommended Onestop Digital for my camera purchase. The price was excellent but I was anxious after a bad experience at another Hong Kong based service. I needn't have worried. An initial query was answered in rapid time, the delivery arrived within a ridiculously rapid 3 days - and although there was a customs charge to be paid this was refunded within an hour of submitting the request via their website. Customer service is a key differentiator for me. I'm loyal to those who are… Read Full Review

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★★★★★

“Amazing delivery from HongKong to The Netherlands”

Written on: 16/07/2014 by jhpalmers (1 review written)

I made an order for a Tonika lence 12-24 and a filter on Thursday 10 July 2014. Something (my mistake forgot to print the bankdetails) went wrong with the payment. So I sent an email to Onestop digital for the bank details and on Fridaymorning I received the bankdetails. I made the payment and Tuesday 15 July 2014 I received that lence and filter in good conditions. One small remark: I received an email on Tuesdaymorning 15 July 2014 (which I didn't read)that the lence and filter where… Read Full Review

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★★★★★

“extremely fast, smooth service”

Written on: 08/07/2014 by rowanhunn (1 review written)

I recently purchased a sigma 50mm lens from onestopdigital. It was a lens that seemed to be in stock almost nowhere else. The price was very reasonable, and the shipping from Hong Kong to the UK only took 3 days, door to door. Not only that, but when i was hit with a customs charge (which i needed to pay), all i had to do was to email onestop with a picture of the customs receipt, and they refunded the charge to my paypal account within 5 minutes. Great service, will definitely be using the… Read Full Review

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★★★★★

“Reliable, quick, easy.”

Written on: 27/06/2014

At friday I ordered a Olympus lens. Payed with Paypal. At tuesday the next week I received the lens in good condition. DHL worked ok and no customs! Beautiful! I would certainly advise my friends to check and order at this company. Thank you onestop-digital Wim Bender. Holland… Read Full Review

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★★★★★

“Excellent delivered service”

Written on: 22/06/2014 by Karissan68 (1 review written)

First time buy with Onestop Digital of a 55-300MM objective. After reading several reviews I made the upfront payment using PayPal on Saturday. I did not select any special shipping delivery (express service). Anyway, on Monday morning I got a message that the package was sent by DHL Courier. Perfect tracking and package already arrived on Tuesday-noon from HongKong to The Netherlands, Waalwijk. Amazing service in my opinion as I did not pay for express delivery. For sure I will not hesitate… Read Full Review

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★★☆☆☆

“Poor packaging....”

Written on: 19/06/2014 by jcc2000 (1 review written)

Ordered a Canon 6D as it was a very good price. Unfortunately, the packaging was totally inadequate and the box arrived damaged, with one corner crushed. Not surprising as it was in a thin plastic bag and the box inside was covered by one thin layer of bubble wrap! As this was an expensive purchase I was surprised and disappointed. A CD with the full user manual was missing from inside the package, which made me concerned. I was told via email that a replacement could be sent out, but I wanted… Read Full Review

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★★★★★

“Exceptional price & delivery!”

Written on: 18/06/2014 by Whitaker72 (1 review written)

Tamron lens purchased that was 50% less than the cheapest available from a UK retailer. Product ordered Sunday and arrived, from HK, the next day! Great product, price and exceptional delivery. Highly recommended! … Read Full Review

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★★★★☆

“Very Good Service”

Written on: 14/06/2014 by Gilberto486 (1 review written)

Onestop Digital had the best price for the camera I wanted. Delivery was good. The camera though was packed with the wrong plug for the A/C adapter. Customer service was quick and efficient and I was sent the correct plug with fast DHL. Very happy… Read Full Review

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★★★★★

“Realy great !”

Written on: 11/06/2014 by Zimmerman215 (1 review written)

Hi photography enthusiasts, I bought my light meter from Onestopdigital for a very good price. The claim of not having to pay for customs really works ! It was a very fast delivery, 3 days to the Netherlands ! It was a satisfying transaction :-) I can recommend this webshop. Greetings. Willem… Read Full Review

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★★★★★

“Eccezionale”

Written on: 03/06/2014 by Riley447 (1 review written)

Consegna veloce, prodotto originale, risparmio assicurato 25%, cortesia ed efficacia ciò che ci vuole per lavorare in tranquillità. Lo consiglio a tutti e spero di effettuare altri acquisti in questo sito. Serietà e professionalità. Bravi veramente, continuate così. … Read Full Review

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★★★★★

“fast service”

Written on: 22/05/2014 by jellebos (1 review written)

On Monday I ordered my lens at one stop digital and Wednesday it was delivered. No tax problems at all :) Thank you for the good service!… Read Full Review

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★★☆☆☆

“Be very cautious”

Written on: 16/05/2014 by Aguirreqn146 (1 review written)

Ordering was nice and easy, with great comms and excellent postal service - I was initially very happy. However, 6 weeks later my Fuji XE2 developed a fault and had to go back to them. It never emerged from the repair shop (even now after more than 5 weeks) so they sent me a replacement. Unfortunately the replacement isn't new since all the seals on the packaging are broken. I complained and demanded a refund - as I'm entitled to at this stage - and so far they have refused. They now seems to… Read Full Review

Onestop-Digital's Comment

Written on: 16/05/2014

We would like to confirm the following:

1. The replacement camera body is brand NEW and NEVER used, unlike this customer suggested here. It was taken from a brand new Fujifilm X-E2 package. The accessories were the ones this customer used previously and were sent to us together with his faulty camera body by this customer.

2. This customer ordered the Fujifilm X-E2 Body on 17 February 2014. He reported the fault on 5 April 2014, that is 7 weeks after purchase, hence the camera would be repaired under warranty, rather than replaced or refunded. We received his faulty camera on 18 April 2014. Normally Fujifilm requires only 2-3 weeks to repair cameras. Since Fujifilm took longer than expected, we sent out a brand NEW replacement camera body (described above), together with his previously used accessories, as a goodwill gesture on 9 May 2014, that is the third week after we received the faulty camera body. We would like to stress once again that the replacement camera is brand NEW and NEVER used.

Once again, we really have done everything we could by offering this customer a brand new replacement, although we did not need to as long as we could get the faulty camera repaired under warranty.

We offered a brand new replacement as a goodwill gesture, as we did not want to keep him waiting much longer, because Fujifilm could not tell us when the camera will be repaired at the time.

We had offered replacement like this in the past and all those customers were happy about it. This really is the first time a customer is not happy with a brand new replacement.

Onestop Digital

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★★★★★

“Everythink OK”

Written on: 27/04/2014 by Gordon319 (1 review written)

Good deal, good service and fast delivery(Netherlands 3 days). Hardware was also Ok and a refund (btw) was not neccecary. A review like this has ofcourse no real value. How does a company solve a real problem? I don't know, but i'm happy. … Read Full Review

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★★★★★

“Top Quality Service”

Written on: 16/04/2014 by PAULBRANSTON (1 review written)

Fantastic service Quick to send and I am delighted with the product Top internet company… Read Full Review

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★★★★★

“sharp prices and fast shipment”

Written on: 16/04/2014 by Frida317 (1 review written)

Received goods within one week after ordering! Well packed, excellent order processing and fast shipment speed!… Read Full Review

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★★★★★

“Superb”

Written on: 09/04/2014 by 13Garza (1 review written)

Simply superb, the service is second to none, if only all internet shopping was as good as this. The lens I ordered was a good price, arrived amazingly quickly from Hong Kong and the company were good to their word regarding refund of duty I had to pay… Read Full Review

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