Home Leisure Direct Reviews - www.homeleisuredirect.com

★★★★★
4.5 / 5
170
90% of users recommend this
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Latest Reviews

★☆☆☆☆

“Terrible service only after sales ,products substandard.”

Written on: 25/05/2016 by Ashvig (1 review written)

I paid over £1000 for a pool table ,came damaged then was told it's now discontinued,changed it for a different pool table £800 costings ,,the red cloth is very poor and was told it's the best but on the net there are better cloths from the same company ,once you've paid there are only excuses from customer services,,and you have to pay to get things changed ,,would not recommend this company to my friends after spending that much money !!! Pool table was purchase 2 weeks ago… Read Full Review

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★★★★★

“First class service”

Written on: 24/05/2016 by MaggieWyatt364 (1 review written)

Highly recommend Home Leisure Direct; friendly helpful staff who offer a an exception installation service. We will definitely use them again and are already repeat customers!… Read Full Review

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★★★★★

“Pinball Table - 'Game of Thrones' NIB.”

Written on: 30/04/2016 by ccwking (3 reviews written)

I have never owned a New in the Box Pinball Table, and this was something I always wanted to experience. Financially these tables are expensive, so I had to take an option to use their credit terms/loan process to make this happen. I was torn between Game of Thrones and The Walking Dead Pinball table of which they recommended better game play on Game of Thrones, after reading many reviews on line, I came to the same conclusion. After several chats to their sales office (an excellent sales… Read Full Review

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★★★★★

“Great Value and service ”

Written on: 26/04/2016 by CaitlynShort266 (1 review written)

From ordering over the phone to receiving my pool dining table was a smooth and hassle free process. The product arrived as described and was installed by two lovely chaps. Would and already have recommended this company to anyone who will listen!… Read Full Review

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★★★★★

“Super, Smashing and Great!”

Written on: 18/04/2016 by Andybray777 (1 review written)

I have dealt with Home Leisure direct a number of times to help fill my rapidly expanding games room. I have found their knowledge of the product and the service provided nothing but first class. I've been invited to see the new show room and always feel welcome whenever I've been down to test some of the machines and tables.  They often joke with me about my next purchase. All the products I've purchased (2 Arcade machines, Including the amazing Outrun 2 machine, 1 pool table and a juke… Read Full Review

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★★★★★

“Great Pool Table”

Written on: 12/03/2016 by Bond116 (1 review written)

I rang through to the sales office where I spoke to a very helpful sales assistant. She guided me through the best options for me and the size of table I could fit into my house. Through her recommendation I have lovely 7ft Imperial Pool Dining Table. The delivery guys were amazing very efficient and they did a great job. The table looks great and it's get used on a regular basis. Great product, great service and would definitely buy again from Home Leisure Direct again… Read Full Review

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★★★★★

“New Jukebox!!!”

Written on: 07/03/2016 by 43Smith (1 review written)

I visited the showroom in early January. Wow, what a great place to visit! Loads of pool tables and arcade machines as well as jukeboxes. Really nice team of people (I even got a cuppa). Really pleased with the purchase. Delivery was a few weeks and the Jukebox itself is amazing. I recommend checking out the website, as it really is a joy to use (plus there are loads of videos and content to watch / read). Thanks guys and good luck for the future. I'll be back when I convince the wife to… Read Full Review

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★★★★★

“Brilliant service”

Written on: 07/03/2016 by Pamelay425 (1 review written)

I recently upgraded my pool table and went to Home Leisure Direct. Ordering online was really simple but I needed to call them to check a few things. The customer service person I spoke to was really enthusiastic and helpful and actually saved me money by pointing to me some products I didn't notice when I was online. The delivery arrived on time and the two men who set the table up were polite and respectful and left me one happy customer! I would highly recommend Home Leisure Direct to… Read Full Review

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★★★★★

“Helpful staff & fantastic website”

Written on: 06/03/2016

A friend recommended I call Home Leisure Direct as I required some advice on the space required for a 7ft table. The gentlemen I spoke with was very helpful and polite. I spent a lot of time searching on their fantastic website trying to find the right table and when I finally decided to purchase, the item arrived on time and was installed and leveled perfectly. Great company!… Read Full Review

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★★★★★

“Kids loved the pool table”

Written on: 04/03/2016 by AbbeyCollins (1 review written)

We recently ordered a pool table for a christmas present for our two boys. We went to the showroom in bristol and they had lots of choice. We were able to play on a lot of the tables and in no way did we feel rushed to decide on what to buy. It was a very pleasurable experience. Delivery was great and they put the table together for us which is something i would reccomened as they are really heavy. Alot of our friends have commented on the table and we have sent them your way. thank for… Read Full Review

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★★★★★

“What Every Retailer Should Aspire To.”

Written on: 02/03/2016 by Lfc4ever2005 (1 review written)

A truly superb outfit with some of the friendliest, most enthusiastic and most informed staff I have ever encountered. The team helped me at every step of the way as I kitted out my man-cave from their jaw-dropping range of beautiful products. Helpful, efficient, honest and bent over backwards at every step of the transaction. I will 100% be going back for more of their glorious toys as soon as I possibly can! It takes a while for some of their wonderful custom pieces to be made but you… Read Full Review

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★★★★★

“Great showroom and service. ”

Written on: 02/03/2016 by joshdhbharris (1 review written)

Great time in the showroom. Really high quality service and equipment. Would recommend… Read Full Review

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★★★★★

“Amazing Pinball Machine! ”

Written on: 21/02/2016 by GiovannaSampson478 (1 review written)

Where do I start? I'll keep it brief... As a young man growing up I would often grab a few beers in the local pub. Now, in the mid 90's having a pinball machine was perfectly normal, and I loved playing them. Now I'm a bit older, I decided to buy one. (Why not). Addams Family was my favourite game to play back in the day, and so I decided to hunt one down. After a brief visit to the showroom in Bristol, I made my purchase there and then. Despite the fact that these machines are circa 20 yrs… Read Full Review

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★★☆☆☆

“Poor Service, Never get back to you!”

Written on: 18/02/2016 by 362Clayton (1 review written)

First every complaint online or moan, and I have been ordering online for almost 15 years! Drove to Bristol to view the pool table / dining room table. Then ordered over the internet and phone. I was assured that I would receive delivery 2-3 weeks as they had it in stock, and confirmed this on numerous occasions prior to me ordering. Once ordered, I had to chase for the invoice and acceptance email after forking out almost £2000!! Then had to make phone Call after phone call to get my… Read Full Review

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★★★★★

“Great Pool Table”

Written on: 13/02/2016 by 298Kelly (1 review written)

We recently purchased a new pool table for the spare room, and I can honestly say no regrets!!! It's a slate bed so the table plays exactly the same as the table in our local pool hall. Great fun, great value and the delivery and install team were efficient and very pleasant. Expect to wait for your delivery slot, that said we got the table from start to finish in under 5 weeks. Not bad at all. Overall. Very positive. Really nice people to deal with on the phone. Nothing is too much… Read Full Review

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★★★★★

“Excellent service and pool table”

Written on: 12/02/2016 by kxMorse197 (1 review written)

We recently purchased a new pool table diner. Perfect for our family room. It took approx 6 weeks for our new table to arrive (which I was happy with considering a recent sofa purchase took over 3 months to deliver!) The website is excellent and very easy to use (some good videos on there also). The price was the cheapest I could find and included loads of accessories (i upgraded my cues at the time as they had an offer on buy 2 for the price of 1, not sure if they will still offer that, but… Read Full Review

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★☆☆☆☆

“If I could give 0 stars I would”

Written on: 23/12/2015 by Janer2610 (2 reviews written)

Awful company. Awful service. Broken promises and a ruined Christmas. They are very slick when they are selling to you but the deliveries don't happen and you can never get in touch with them. I would never recommend this business. They have promised a Christmas delivery when they knew they were shut and would not be able to deliver. no contact from customer service… Read Full Review

Scott_Hld's Response to Janer2610's Review

Written on: 11/02/2016

Hi,

We are very sorry to hear about this issue. We would never have given a promise for Xmas delivery if we did foresee the issues that we had logistics wise leading up to Xmas. We did not expect to be overloaded with the amount of orders we took and we were far busier than expected.

We have now ironed out our logistics issues and operate our own warehouse and delivery system.

I know this doesn't help your situation as Xmas is gone but we do apologise and if there is anything you need to contact us about please don't hesitate to get in touch.

- Scott, Home Leisure Direct

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★☆☆☆☆

“Great customer service......not!”

Written on: 09/12/2015 by Josephine1973 (1 review written)

Try getting hold of these people if you have a problem. They promise to call but never do. Loads of apologies but no results. All they seem to be are slick sales people who deal with third party companies. I spent £2000 for on a pool table with a fault and can't get any body out to sort the problem. Can't say how bad the customer service has been. God knows how they are awarded all those rave reviews. Maybe they came from some of the 28 expert staff they have. Shame one of them can't… Read Full Review

Scott_Hld's Comment

Written on: 11/02/2016

Hi,

I'm really sorry to hear about this issue. You're totally right, it's not acceptable and we hold our hands up.

We were far busier than expected over November-January. We had problems logistically which meant many staff members were helping with that and it meant we were far too light on our customer service over this period.

We now have our very own warehouse and delivery team so we will never encounter such problems again.

Did you damage ever get resolved? If not, please get in contact with me personally and I'll help deal with this issue for you.

Again I'm sorry to hear about your issues but please get in contact with me if you require assistance with it.

- Scott, Home Leisure Direct

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★☆☆☆☆

“False promises ”

Written on: 03/12/2015 by M4RK1969 (1 review written)

I contacted this company on Sat 21st Nov to order a pool table which I required to be delivered no later than Sat 5th Dec. Unfortunately they could not supply the table I wanted due to manufacturing times. They offered me 3 alternatives which were already manufactured and in stock and could therefore be delivered in time. Although not what I wanted as we had already arranged a party for the 5th I ordered one of the alternatives. I received an immediate order confirmation but when I had… Read Full Review

Pjscobie's Response to M4RK1969's Review

Written on: 30/12/2015

I waited 8 weeks for a table that was actually in stock two weeks after I order it. Numerous calls to them and false promises. Finally I was called on the 15/16 Dec to be informed that the table was being delivered on 23 rd PM.
I informed them it was for a xmas present and birthday present for my son. Finally on 23rd Dec it DID NOT turn up. I called there office it was closed for Christmas. I located Michelle the MD on Twitter sent her a message although a sarky one where she had commented on another companies perfect customer services. I just commented it was a shame her company never had the same customer services. Anyway she then blocked me lol. I called there showroom yesterday to state no pool table had turned up. And I wanted a refund. The wasn't interested and just processed the refund and emailed me confirmation minutes later. Warning do not buy from this company. They have had my money for 8 weeks it is out of order. Thanks Peter.

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Scott_Hld's Response to M4RK1969's Review

Written on: 11/02/2016

Hi,

I'm very sorry to hear about this. It's totally not acceptable how your whole order got dealt with over the Xmas period. There is no excuse for not answering your calls or phoning you back when we said we would.

Over the xmas period we had huge issues with the logistics company we used. Our resources were stretched beyond our limits. We now have our own delivery solution with in-house logistics now set-up due to this. We will never be in that position ever again.

I know none of this does help with your order but i want to give you some transparency at least, this isn't an excuse it's just information for you there is no excuse for how your order got treated. All I can do is apologise for this mess you were dealt.

I hope the refund has been processed? if you have anymore issues please get in contact with me.

- Scott, Home Leisure Direct

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★★★☆☆

“Great product, service could be better”

Written on: 02/11/2015 by ProfYvonne (1 review written)

I have just received an Oxford Pool Dining table from Home Leisure. We are extremely pleased with the table and the installation team who delivered (a different company to Home Leisure). The table looks fantastic and plays really well. We had a good experience when we ordered but were told 4-6 weeks delivery. In all it took 10 1/2 weeks to be delivered and that was only after repeated phone calls to Home Leisure. Although the staff were very polite and friendly I felt the communication and… Read Full Review

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