Home Leisure Direct Reviews - www.homeleisuredirect.com

★★★★★
4.6 / 5
147
93% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Home Leisure Direct www.homeleisuredirect.com - Ask a question now

Media Gallery for Home Leisure Direct www.homeleisuredirect.com

Home Leisure Direct www.homeleisuredirect.com

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★★★★★

“Great customer service”

Written on: 15/08/2015

I have had great service from these guys. It's when things don't quite go right that you really find out about customer service. I ordered through them and there was an issue with the product when it arrived. I called the customer service team who were uber friendly and very helpful. They asked that I send some photos through and when I did they took care of the problem very quickly without any fuss. It's really great when you are made to feel like a valued customer and get looked after this… Read Full Review

Report this review
★☆☆☆☆

“Shocking service!”

Written on: 07/08/2015 by Charliefoth (1 review written)

Whatever you do read the ts and Cs carefully. We recently handed over more than £2000 up front for a pool table that had an estimated delivery of 4 to 6 weeks. When I acquired after waiting 4 weeks as was told all was on track. After six weeks a process of misinformation then took place as to the whereabouts and completion of the table. It is now in the 11th week. I have been told Ibcant get my money back and neither can they tell me when the pool table will arrive. Beware of sharp… Read Full Review

Report this review
★★★★★

“Delighted with the whole experience!”

Written on: 15/07/2015 by Reid305 (1 review written)

The table is great. The delivery was quickly installed and professionally done. I'm looking forward to hours of sociable fun with an element of competition! I've already mentioned it to a friend… Read Full Review

Report this review
★★★★★

“First class customer service could not fault Home...”

Written on: 03/07/2015 by Haiden450 (1 review written)

First class customer service could not fault Home Leisure would recommend to a fried… Read Full Review

Report this review
★★★★★

“Going the Extra Mile ”

Written on: 24/06/2015

Thanks very much for all you did to get my table to me in under 48 hours . your Delivery driver was fantastic and explained everything perfectly. delivering the table on his way home was very much appreciated and his help to get the table sited was invaluable. The table is magnificent and has been used constantly since Friday evening. The party on Saturday night was a huge success and the table was in pride of place and went down a storm, it is perfect. Once again thanks to everyone at your… Read Full Review

Report this review
★★★★★

“Guest room pool table”

Written on: 14/06/2015 by Damion377 (1 review written)

Ordered a pool table for the guest room in my holiday home. The delivery was very good and the item arrived before the stated time. All in all it's a very good pool table that's perfect for guests and gives a good quality game for a reasonable price. There's nothing worse than a slanted table or poor cloth and I was pleasantly surprised at the quality of the table (considering its price) I would recommend Home leisure direct to anyone looking for entertainment machines/games. They're a… Read Full Review

Report this review
★★★★★

“Excellent service, One Happy Man ”

Written on: 03/06/2015 by Cunliffe_14 (1 review written)

Purchased a pool table for the new flat, delivery was prompt, service was second to none! The professionals set up the table with ease, no issues, table is smooth and flat. Will definitely be recommending to friends and family and hopefully see you again in the future… Read Full Review

Report this review
★☆☆☆☆

“Very poor product and service”

Written on: 25/05/2015 by Disappointedpoolplayer86 (1 review written)

Purchased a pool table, once assembled the slate was not 100% flat, must have been stored incorrectly and sagged, contacted company but they blamed myself, only after continuous emailing and photos of product did they admit blame. Purchased last September, told me a new slate would be sent, still no slate arrived. Left with a table not fit for purpose and can not sell due to poor quality… Read Full Review

Abi_Hld's Response to Disappointedpoolplayer86's Review

Written on: 14/08/2015

Hi there,

I'm sorry to hear that you've experienced this problem with your table, we occasionally encounter issues with the slate and will need to wait for a new batch to arrive and be tested. We're sorry that this delay was not communicated with you better, please accept our apologies. If there's anything else we can help you with in the future, please don't hesitate to get in contact with us.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Don't touch them”

Written on: 12/05/2015 by Helent474 (1 review written)

I ordered my Monarch pool table in November and it was delivered 430pm on Xmas eve 2014. When I unpacked the table it was damaged so I photographed the damage and emailed it to Home Leisure Direct within one hour of delivery requesting . Their attitude for months was that I had signed the delivery note and I was responsible for the damage as I had not marked the delivery note that the good were damaged. I pointed out the sale of goods act to them but they were not interested. I started… Read Full Review

Abi_Hld's Comment

Written on: 14/08/2015

Hi there, I'm sorry to hear that you encountered this issue with your table. On the confirmation e-mail we send you at the time of order, we strongly advise that you inspect the item before signing to say that you received it in good order, otherwise any problems are much harder to rectify. I'm happy to hear that the issue was resolved for you by one of our friendly pool specialists and if there is anything further we can help you with, please get in touch.

Reply to this comment
Report this review Read 1 Comment
★☆☆☆☆

“Wish I had gone to argos”

Written on: 14/08/2014 by Bridders (1 review written)

We ordered a cornileau sport 1 table tennis table and paid for it to be installed. £300 later we are left with a table which is warped on one side. Contact HLD who say we need to send photos, then later measurements. Radio silence. Then a week later we have to send a serial number of table. 9 days later we get an e mail to say a replacement table part will be sent but not until mid September - we took delivery of the table on 4th August, paid in full, plus the extra charge of paying for… Read Full Review

Abi_Hld's Response to Bridders's Review

Written on: 05/11/2014

Hi Bridders,

We're sorry you had a bad experience with us. With damaged products we have to go back to the manufacturer so they can resolve the issue, as the product comes direct from them to you. Cornilleau usually provide the best service in the industry and this kind of issue is extremely rare. In this case their communication with us wasn't up to scratch.

We've passed the feedback onto Cornilleau in the UK and in France to ensure this won't happen to future customers and we'd like to send you a dozen table tennis balls for the inconvenience.

We don't sell trampolines, but we hope you enjoy your new leisure products now all is resolved.

Kind regards,
Abi at HLD

Reply to this comment
Report this review Read 1 Comment
★★★★★

“So far so good, all very professional and informative,...”

Written on: 13/12/2013 by Paul_R (1 review written)

So far so good, all very professional and informative, from the 'how to buy' videos to the delivery, all dealt with without any issues at all. Slight issue with the box for the football table arriving having been opened by the delivery company for checking (as explained by the delivery people) which meant some items fell out when moving. Not made up the table yet as it's a Christmas present so hopefully it's all present and correct… Read Full Review

Report this review
★★★★★

“Great service and great product”

Written on: 12/12/2013

Great value and excellent quality table-tennis table ordered and delivered within 2 days. Really appreciated the next day delivery option too. Highly recommend this company… Read Full Review

Report this review
★☆☆☆☆

“terrible customer service”

Written on: 06/12/2013 by jimjam1973 (1 review written)

1st off all they was good at taking my money and setting up the finance, once this was done they didn't want to know, just passed me onto the delivery contractor, once the table was delivered (which was a fantastic service by the way, but a contractor)..I had the felt coming away at one pocket and a big dent in the top of the leg..i marked the delivery as unchecked as the poor delivery drivers had another 10 to do, I unpacked and erected and then noticed the 2 minor faults but a pool diner at… Read Full Review

Report this review
★★★★★

“6ft english pool table”

Written on: 27/11/2013 by Mridris (1 review written)

The staff were very helpful in providing information on my selected table. Kept me updated on my order and delivered within the timescale suggested. The team of installers were very professional and friendly. Highly recommended Thank you… Read Full Review

Report this review
★★★★★

“Absolutley Delighted!”

Written on: 21/11/2013

Before I ordered online and I had called to discuss my options before I purchased. I found the staff very helpful indeed particulary when I made a mistake with the order and without any fuss or delay to my delivery the order was amended. Each time I called they remembered my details and were great help both from a technical perspective and very customer friendly. The table came earlier than expected as it was for my son's birthday, delivery was agreed and installed without any fuss, very… Read Full Review

Report this review
★★★★★

“Pool Table Purchase”

Written on: 20/11/2013

Overall the experience was excellent. The web site was easy to use, we received good feedback regarding time scales and delivery. The actual delivery process and installation was well managed and efficient… Read Full Review

Report this review
★★★★☆

“A high quality product”

Written on: 19/11/2013

I wasn't here when table was delivered and set up, but process to agree delivery time was a bit haphazard with late evening calls to mobile hoping to arrange delivery next day. However, table was set up well though no instructions were left on how to level it. Please send me an email to explain how to do it. Ordering was very easy and the guy I spoke to with my questions was very helpful and pleasant to deal with… Read Full Review

Report this review
★★★★★

“Fantastic buying experience”

Written on: 19/11/2013 by RichBridg (1 review written)

Having previously purchased a pool table years ago the experience was not a pleasurable one, and now i was looking to have a new one and was not looking forward to it. However i found Home Leisure Direct and what a pleasure it has been, from the visit to their amazing showroom where you can see a fantastic array of tables to suit everyone all in a great setting, to the great advise from them to find the table that will be perfect for you. They helped me find the perfect table and all the right… Read Full Review

Report this review
★★★★★

“Great Service...”

Written on: 19/11/2013

Went to the show room - had a really knowledge member of staff help decide. Awesome kit and quality. We had a special request for speedy delivery to Central London for our office launch - no problem! We had the table delivered within 3 days!! doesn't get any better than that - the impact in the office is massive… Read Full Review

Report this review
★★★★★

“Great product and exceptional customer service”

Written on: 18/11/2013

We recently purchased a Val de Loire Billiards Monfort Pool table From Home Leisure Direct - essentially to try to make more use of our rarely used dining room. The quality of the table is absolutely superb, a fabulous pool table - and with its dining top on, it also is a great piece of furniture in a formal dining room. The Customer Service has been exceptional from ordering to installation. Always friendly and sorting out any concerns quickly and effectively. The installers spent 2 hours in… Read Full Review

Report this review
overview