Home Leisure Direct Reviews - www.homeleisuredirect.com

★★★★★
4.5 / 5
154
90% of users recommend this
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Latest Reviews

★☆☆☆☆

“If I could give 0 stars I would”

Written on: 23/12/2015 by Janer2610 (2 reviews written)

Awful company. Awful service. Broken promises and a ruined Christmas. They are very slick when they are selling to you but the deliveries don't happen and you can never get in touch with them. I would never recommend this business. They have promised a Christmas delivery when they knew they were shut and would not be able to deliver. no contact from customer service… Read Full Review

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★☆☆☆☆

“Great customer service......not!”

Written on: 09/12/2015 by Josephine1973 (1 review written)

Try getting hold of these people if you have a problem. They promise to call but never do. Loads of apologies but no results. All they seem to be are slick sales people who deal with third party companies. I spent £2000 for on a pool table with a fault and can't get any body out to sort the problem. Can't say how bad the customer service has been. God knows how they are awarded all those rave reviews. Maybe they came from some of the 28 expert staff they have. Shame one of them can't… Read Full Review

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★☆☆☆☆

“False promises ”

Written on: 03/12/2015 by M4RK1969 (1 review written)

I contacted this company on Sat 21st Nov to order a pool table which I required to be delivered no later than Sat 5th Dec. Unfortunately they could not supply the table I wanted due to manufacturing times. They offered me 3 alternatives which were already manufactured and in stock and could therefore be delivered in time. Although not what I wanted as we had already arranged a party for the 5th I ordered one of the alternatives. I received an immediate order confirmation but when I had… Read Full Review

Pjscobie's Response to M4RK1969's Review

Written on: 30/12/2015

I waited 8 weeks for a table that was actually in stock two weeks after I order it. Numerous calls to them and false promises. Finally I was called on the 15/16 Dec to be informed that the table was being delivered on 23 rd PM.
I informed them it was for a xmas present and birthday present for my son. Finally on 23rd Dec it DID NOT turn up. I called there office it was closed for Christmas. I located Michelle the MD on Twitter sent her a message although a sarky one where she had commented on another companies perfect customer services. I just commented it was a shame her company never had the same customer services. Anyway she then blocked me lol. I called there showroom yesterday to state no pool table had turned up. And I wanted a refund. The wasn't interested and just processed the refund and emailed me confirmation minutes later. Warning do not buy from this company. They have had my money for 8 weeks it is out of order. Thanks Peter.

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★★★☆☆

“Great product, service could be better”

Written on: 02/11/2015 by ProfYvonne (1 review written)

I have just received an Oxford Pool Dining table from Home Leisure. We are extremely pleased with the table and the installation team who delivered (a different company to Home Leisure). The table looks fantastic and plays really well. We had a good experience when we ordered but were told 4-6 weeks delivery. In all it took 10 1/2 weeks to be delivered and that was only after repeated phone calls to Home Leisure. Although the staff were very polite and friendly I felt the communication and… Read Full Review

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★★★★★

“Great service, prices and products”

Written on: 16/09/2015 by Jeff-G (1 review written)

First time I have ordered from HLD and I received excellent service. Ordering on their website was straight forward and easy and I had a phone call from the suppliers to arrange delivery within a short space of time. Delivery was fine with the two man team placing the boxes in the required location with no problems. Definitely recommend Home Leisure Direct… Read Full Review

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★★★★★

“Fantastic Stevie and product!! Ooshh”

Written on: 06/09/2015 by Petersdragon (1 review written)

After deciding (after many years of deliberation) to convert a spare room into a games room, I'm delighted that I shopped with home leisure direct. The product (pool table, jukebox and pinball) are simply fantastic. Although the items were delivered individually, there was little to no fuss. It couldn't of been easier. I even had a slight issue which was sorted out professionally and with ease. Buy with confidence guys and treat yourself as I have!!… Read Full Review

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★★★★★

“Supreme Winners Pool Table”

Written on: 03/09/2015 by LukeMcKay (1 review written)

A quality custom made table that not only looks great but plays even better. I got to pick colour, size, style, type of cloth and was not disappointed when it arrived, the guy I spoke to when purchasing was very helpful and kept me informed of progress on the build of my table. Delivery was prompt, 2 guys delivered and setup very quickly, and were very polite and well mannered, they also were very clean and tidy and offered to remove there shoes. All in all a great experience from start to… Read Full Review

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★★★★★

“Great customer service”

Written on: 15/08/2015

I have had great service from these guys. It's when things don't quite go right that you really find out about customer service. I ordered through them and there was an issue with the product when it arrived. I called the customer service team who were uber friendly and very helpful. They asked that I send some photos through and when I did they took care of the problem very quickly without any fuss. It's really great when you are made to feel like a valued customer and get looked after this… Read Full Review

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★☆☆☆☆

“Shocking service!”

Written on: 07/08/2015 by Charliefoth (1 review written)

Whatever you do read the ts and Cs carefully. We recently handed over more than £2000 up front for a pool table that had an estimated delivery of 4 to 6 weeks. When I acquired after waiting 4 weeks as was told all was on track. After six weeks a process of misinformation then took place as to the whereabouts and completion of the table. It is now in the 11th week. I have been told Ibcant get my money back and neither can they tell me when the pool table will arrive. Beware of sharp… Read Full Review

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★★★★★

“Delighted with the whole experience!”

Written on: 15/07/2015 by Reid305 (1 review written)

The table is great. The delivery was quickly installed and professionally done. I'm looking forward to hours of sociable fun with an element of competition! I've already mentioned it to a friend… Read Full Review

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★★★★★

“First class customer service could not fault Home...”

Written on: 03/07/2015 by Haiden450 (1 review written)

First class customer service could not fault Home Leisure would recommend to a fried… Read Full Review

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★★★★★

“Going the Extra Mile ”

Written on: 24/06/2015

Thanks very much for all you did to get my table to me in under 48 hours . your Delivery driver was fantastic and explained everything perfectly. delivering the table on his way home was very much appreciated and his help to get the table sited was invaluable. The table is magnificent and has been used constantly since Friday evening. The party on Saturday night was a huge success and the table was in pride of place and went down a storm, it is perfect. Once again thanks to everyone at your… Read Full Review

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★★★★★

“Guest room pool table”

Written on: 14/06/2015 by Damion377 (1 review written)

Ordered a pool table for the guest room in my holiday home. The delivery was very good and the item arrived before the stated time. All in all it's a very good pool table that's perfect for guests and gives a good quality game for a reasonable price. There's nothing worse than a slanted table or poor cloth and I was pleasantly surprised at the quality of the table (considering its price) I would recommend Home leisure direct to anyone looking for entertainment machines/games. They're a… Read Full Review

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★★★★★

“Excellent service, One Happy Man ”

Written on: 03/06/2015 by Cunliffe_14 (1 review written)

Purchased a pool table for the new flat, delivery was prompt, service was second to none! The professionals set up the table with ease, no issues, table is smooth and flat. Will definitely be recommending to friends and family and hopefully see you again in the future… Read Full Review

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★☆☆☆☆

“Very poor product and service”

Written on: 25/05/2015 by Disappointedpoolplayer86 (1 review written)

Purchased a pool table, once assembled the slate was not 100% flat, must have been stored incorrectly and sagged, contacted company but they blamed myself, only after continuous emailing and photos of product did they admit blame. Purchased last September, told me a new slate would be sent, still no slate arrived. Left with a table not fit for purpose and can not sell due to poor quality… Read Full Review

Abi_Hld's Response to Disappointedpoolplayer86's Review

Written on: 14/08/2015

Hi there,

I'm sorry to hear that you've experienced this problem with your table, we occasionally encounter issues with the slate and will need to wait for a new batch to arrive and be tested. We're sorry that this delay was not communicated with you better, please accept our apologies. If there's anything else we can help you with in the future, please don't hesitate to get in contact with us.

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★☆☆☆☆

“Don't touch them”

Written on: 12/05/2015 by Helent474 (1 review written)

I ordered my Monarch pool table in November and it was delivered 430pm on Xmas eve 2014. When I unpacked the table it was damaged so I photographed the damage and emailed it to Home Leisure Direct within one hour of delivery requesting . Their attitude for months was that I had signed the delivery note and I was responsible for the damage as I had not marked the delivery note that the good were damaged. I pointed out the sale of goods act to them but they were not interested. I started… Read Full Review

Abi_Hld's Comment

Written on: 14/08/2015

Hi there, I'm sorry to hear that you encountered this issue with your table. On the confirmation e-mail we send you at the time of order, we strongly advise that you inspect the item before signing to say that you received it in good order, otherwise any problems are much harder to rectify. I'm happy to hear that the issue was resolved for you by one of our friendly pool specialists and if there is anything further we can help you with, please get in touch.

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★☆☆☆☆

“Wish I had gone to argos”

Written on: 14/08/2014 by Bridders (1 review written)

We ordered a cornileau sport 1 table tennis table and paid for it to be installed. £300 later we are left with a table which is warped on one side. Contact HLD who say we need to send photos, then later measurements. Radio silence. Then a week later we have to send a serial number of table. 9 days later we get an e mail to say a replacement table part will be sent but not until mid September - we took delivery of the table on 4th August, paid in full, plus the extra charge of paying for… Read Full Review

Abi_Hld's Response to Bridders's Review

Written on: 05/11/2014

Hi Bridders,

We're sorry you had a bad experience with us. With damaged products we have to go back to the manufacturer so they can resolve the issue, as the product comes direct from them to you. Cornilleau usually provide the best service in the industry and this kind of issue is extremely rare. In this case their communication with us wasn't up to scratch.

We've passed the feedback onto Cornilleau in the UK and in France to ensure this won't happen to future customers and we'd like to send you a dozen table tennis balls for the inconvenience.

We don't sell trampolines, but we hope you enjoy your new leisure products now all is resolved.

Kind regards,
Abi at HLD

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★★★★★

“So far so good, all very professional and informative,...”

Written on: 13/12/2013 by Paul_R (1 review written)

So far so good, all very professional and informative, from the 'how to buy' videos to the delivery, all dealt with without any issues at all. Slight issue with the box for the football table arriving having been opened by the delivery company for checking (as explained by the delivery people) which meant some items fell out when moving. Not made up the table yet as it's a Christmas present so hopefully it's all present and correct… Read Full Review

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★★★★★

“Great service and great product”

Written on: 12/12/2013

Great value and excellent quality table-tennis table ordered and delivered within 2 days. Really appreciated the next day delivery option too. Highly recommend this company… Read Full Review

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★☆☆☆☆

“terrible customer service”

Written on: 06/12/2013 by jimjam1973 (1 review written)

1st off all they was good at taking my money and setting up the finance, once this was done they didn't want to know, just passed me onto the delivery contractor, once the table was delivered (which was a fantastic service by the way, but a contractor)..I had the felt coming away at one pocket and a big dent in the top of the leg..i marked the delivery as unchecked as the poor delivery drivers had another 10 to do, I unpacked and erected and then noticed the 2 minor faults but a pool diner at… Read Full Review

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