written by MsSaidi on 16/02/2024
So I’ve just had a new kitchen fitted that came with the Lamona cooker and hob, every time we use the cooker it fills with water, engineer came out couldn’t of been any less interested and then said well don’t cook frozen food in it, didn’t check or even turn the oven on, have had them back a second time to be told maybe it’s the seal, was told this would be replaced but 2 months on still haven’t been replaced, oven is still unusable as just too dangerous to use. As for the hob you are unable to use all 4 together as it just turns the whole hob off, if 2 are on the highest setting this again turns the whole hob off, again another engineer visit who said it wasn’t wired correctly, surprise surprise it still doesn’t work. I would not recommend any Lamona appliances to anybody.
written by 439Gibbons on 01/01/2024
Absolutely terrible product. Had it fitted on Christmas eve. Cooked my Christmas dinner in it and it was horrible. Roast potatoes were in for 1 hour despite cooking instructions stating 40 minutes. They came out solid. Fast forward to today (1/1/24) Cooked the same roast potatoes again today….. 2 trays , exact same potatoes (m&s) on the same shelf. One tray was burnt and raw and the other was pale and slightly cooked. They were in for an hour. Wish i could upload a photo but i cant see the option. Hoping i can get a refund from Howdens when they reopen. Ill not hold my breath!!! Will be purchasing a Hotpoint when the shops reopen. Stay clear from this monstrosity of a product.
written by baBlackburn214 on 13/06/2023
Bought this as recommended by Howdens. Despite them designing the kitchen my builder said the double oven housing wasn't right and the small oven/ microwave had to sit directly on the big oven. After 2 months we couldn't close the door of the main oven so it wouldn't switch on. With Christmas days away I contacted Howdens who couldn't be less interested. My builder shamed them into supplying a new one which arrived Christmas eve but with no one to fit it. Started going again today. Utter rubbish. Wish Howdens has been honest when we asked about reliability.
written by Rututu on 06/06/2023
Been living in the house for 6 months, oven not great itself, but today put the food to cook into oven went upstairs and after 10 min heard the banging noise - the inside door exploded!
written by lyCostello38 on 19/04/2023
Took the oven out after 2 weeks then tha microwave after 3 weeks. The gas hob is useless. Put a pan on and it fall off onto the floor. Totally disgusting and very unsafe especially if you have children. Hate it going to change when I can afford.
written by lilchica12 on 16/01/2023
Purchased a kitchen for our first house from Middlesbrough Branch 2 months ago. Salesman was great but the kitchen and the appliances AWFUL. Oven hasnt worked from day one doesnt heat up enough to even cook food and now the intergrated fridge freezer is now completely broken. 8 weeks and now we cannot use our kitchen.
written by Carl482 on 26/12/2022
New kitchen fitted 2 years ago and the cooker is really bad. I have just had a very stressful attempt of cooking Christmas dinner which took 5 times longer than it should have done because the cooker was not heating up properly. Not impressed and definitely would not recommend.i thought it had been taking longer than it should have done to cook things but today showed me how bad it really is.
written by Kier7 on 18/08/2022
Purchased a new kitchen at howden 4 years ago with all new lamona intergrated fridge/freezer, dishwasher, washing machine, hob oven and microwave..within 6 months hob went (lucky still under guarantee) so repair free...but I have had to replace fridge/freezer..repair washing machine, door on microwave and now dishwasher is starting to play up...the worst purchase I have ever made buying lamona products would never recommend .....avoid not the cheapest surely products should last more than 2 years...
written by Efos on 10/08/2022
Bought a Lamona via Howdens just under five years ago. Now it trips our circuit on opening the door. No Lamona engineer will look at it because it is out of the two year guarantee period. Appliance repair companies won't look at it because it is Lamona and difficult to test and work with. Local electricians can't do a diagnosis because the Lamona design prevents this. Howdens quoted £689 for a replacement (integrated cooker and microwave Lam 7001-1.) Am not prepared to stomach this bill in the current situation where goodwill on my part is absent towards Lamona and Howdens. Now I discover that, so far, every other make is 595 mm wide cabinet width and Lamona is 550mmwide. Banjaxed again. I would like to have known that Lamona don't support their appliances after two years. I would also like Howdens to have informed us that repairs are virtually impossible. I routinely reject insuring new appliances because it is usually an optional extra that is not necessary. This situation is 'engineered' in my opinion by Lamona. Had I known I would have considered insurance in a different light.
written by Adams173 on 29/06/2022
Bought a brand new kitchen from Howdens which came with Lamona appliances. Oven is as described by other reviewers. Takes ages to cook, doesn't cook evenly. Food burns at bottom and cols on top. Howdens refusing to replace it because their engineer put a thermometer in and said "oh yes it's hot". With this number of reviews it ought to be a product recall. Am starting an official complaints process with Howdens customer service.
written by Johnmcaleese on 16/01/2022
Had a new kitchen installed. Unfortunately this included a Lamona oven. Complete disaster over the Christmas period. Does not cook within any recommended cooking time. Avoid like the plague!!
written by YaelWeeks490 on 14/01/2022
I had a Lamona single oven previously and it was ok. Upgraded kitchen so bought double oven and it is truly terrible. I advise everone to steer clear. I even had an engineer look at oven as I was convinced it was not working properly. He tested temperature and said it was ok, it wasn't!
written by Tinafluff on 05/05/2021
These ovens are terrible and I'm lumped with it in a rented apartment! Like other comments either burnt on the bottom or stone cold on the top despite it being fan assisted, absolute joke, the manufacturers had a right laugh when they made these. Awful don't buy, spend your money on an oven that cooks, the sun stands a better chance of producing a warm meal, they must have employed Stevie Wonder to draw up the plans!
written by nocustomerservice15 on 09/11/2020
Kitchen installed August 2017. Lamona fan oven with grill. August 2020: the digital clock controlling the oven and grill malfunctioned, fortunately within guarantee. The engineer installed a new clock. November, 10 weeks later, the clock has malfunctioned again, so no oven or grill. I contacted Howdens in Hemel Hempstead but because the guarantee had expired, they were not interested in helping me. The manager gave me a free phone number for Pacific, which I rang but nobody answered the phone; could be due to Covid-19 staff shortage but why not put a message on? I actually left a message last week with my phone number but no-one has contacted me, hence the telephone call today. I told Howdens that I would not be recommending them due to lack of customer service. Don't buy Howdens appliances!!!
written by llwynon on 08/06/2020
I bought the Lamona fan oven and grill when I had a kitchen fitted 9 years ago. I stopped baking several years ago due to lack of demand when my son went to Uni. He has returned home while job searching and asked me to do some baking. How I wish I had changed this oven before now.Uneven baking despite fan rattling away,temperature control innacurate. Either rock hard tops to cakes or soggy bases! Next job after lockdown will be another oven but not from this brand
written by itsme1010 on 12/05/2020
Can't understand why they manufacture such useless ovens. I like baking my own bread, and with my previous oven, they always came out good. But with my Lamona one, they were always rock hard, heavy and absolutely awful. It took time until I realised the oven was to blame and not me, but in the meantime I lost my confidence in baking bread. Cakes are also awful. The only thing that came out semi-decent were biscuits. Top rack half burned bottom rack half raw but still semi ok. Chicken/meat also not too bad. Definitely don't recommend this, I don't know why they are still selling these, clearly nobody is happy with them!
written by Geoffford on 20/02/2020
DO NOT BUY ANY LAMONA OVEN! It does Not cook anything properly. Food is either burnt or uncooked! At the same time. Cold sot in centre of oven even though its a fan oven. Have to cook food for longer than specified to get it edable, but then it is burnt. We are replacing ours ASAP.
written by SidneyHays on 31/03/2018
I have had this useless piece of equipment since July 2014, the fan packed up in March 2015, luckily within the guarantee. After service practically non existent. Had new fan fitted, packed up a few weeks later. Engineer then fitted new fan, new thermostat and new element. Cooker has just packed up again just in time to ruin Easter, thanks Howdens. I would not recommend Lamona cookers to my worst enemies, I just wish I had never heard of the make.
written by Garrett315 on 26/01/2018
Had this oven for 2 years and deeply regretting it - already had the fan replaced twice and element replaced and now, judging by the noise its making, the fan probably needs doing again. Temperature is hard to gage - on the same alleged temperature one day food burns, next it undercooks. Grill function is worse than useless - takes ages to heat up and then just burns everything. Howdens not interested.....I did try the fit for purpose approach but they couldn't care less.
written by Midwales on 15/11/2017
We bought a property with a brand new never use oven . It’s never worked . It doesn’t heat properly and is virtually useless Do not think buying this make
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As rated by our community of reviewers
Steveedge272's Comment
Written on: 28/12/2019
Now on the second fan on mine and knackered again, ruined Christmas. As an ex employee I have always used Howdens, but never again.....