Sascron, Basingstoke Reviews

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★★★★☆
4.1 / 5
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Sascron, Basingstoke

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Latest Reviews

★☆☆☆☆

“I wouldn't recommend this garage to my worst enemy....”

Written on: 14/07/2014 by Hopperqi315 (1 review written)

I wouldn't recommend this garage to my worst enemy. Once you leave the garage with your car, customer service does not exist. One good thing for me is that I bought the car on finance so reported the issues I had to them and they paid to sort the problems out as the garage where not claiming responsibility. No gesture of goodwill either from the garage. Stay well away. … Read Full Review

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★★★★★

“Astra”

Written on: 22/06/2014 by Glm88 (1 review written)

I purchased a Vauxhall Astra from Sascron Limited a couple of weeks ago and dealt with a guy. My previous car (also a Vauxhall Astra) was badly damaged in an accident and written off so I needed a car quite quickly. He was really sympathetic and showed me several cars before I decided on choosing another Astra. I have a hearing problem and the team there were absolutely fantastic, having a disability I felt quite awkward but I was treated with respect and not patronised. He arranged finance… Read Full Review

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★★★★★

“Excellent Customer Service.”

Written on: 18/06/2014 by sevans50 (1 review written)

Big thunderstorm in the Reading area last Friday/Saturday – result was two plus inches of water in the front passenger foot well of my pet Skoda Yeti. I bought the Yeti from Sascron before Xmas – but as they are just down the road from me I decided it was worth asking their advice on the best way to dry out the car. Confirmed that there was no cover under the AA Gold Warranty for water ingress and subsequent damage. Despite that, the advisor asked the workshop to check out my vehicle to… Read Full Review

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★★★★★

“Great Car, Great Experience”

Written on: 13/05/2014

After visiting the excellent website I visited the Showroom and purchased a 2007 BMW 325i convertible. Great car and in excellent condition. Service was great and not pushy in the slightest. The sales person was friendly and made the transaction easy and arranged everything. On picking up the car I noticed the glove box was broken. A new part was ordered and fitted the following week without fuss. In all a good experience so far… Read Full Review

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★★★★★

“great Service and good range”

Written on: 14/04/2014 by vlSnyder404 (1 review written)

Went over the weekend and was pleasantly surprised. Sales staff were helpful and were able to help with all our questions. We went online and saw the range of cars.very tempting and some were for a fantastic price! We didn't end up buying but it's nice to go to a car showroom and not feel pressured!… Read Full Review

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★☆☆☆☆

“AVOID AT ALL COST ”

Written on: 25/03/2014 by rlw870 (1 review written)

Just over 3 months after purchase: 45K mile Range Rover engine cracked ... with the warranty I was still out 6K. They will not return calls… Read Full Review

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★☆☆☆☆

“I bought a Audi A3 in August 13, 2010 model low...”

Written on: 02/02/2014 by Kalvinder (1 review written)

I bought a Audi A3 in August 13, 2010 model low mileage it appeared in excellent condition. It drove well for a couple of months then the problems started , engine cutting out . I took it to a garage and was told shocking news the turbo needed replacing a huge cost ! I contacted Sascron who were unhelpful they could not help because the 3 month warranty had expired. As a customer I expected a quality car and after care service from Sascron. I do not recommend this garage! Overall rating 0 star… Read Full Review

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Rlw870's Response to Kalvinder's Review

Written on: 25/03/2014

Wow ... basically the same as me except I had to put a new engine in my low miles, lovely looking Range Rover ... 45K mile car with a new engine ... doesn't feel possible. Warranty paid 5K of the repair so I was left with 6K out of pocket. Will not return calls, will not offer anything. I've never felt so completely hoodwinked in my life.

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Frugle2's Response to Kalvinder's Review

Written on: 21/04/2014

My understanding is that you do not get after-care in this type of transaction, regardless of where you buy a used car from. If you want more after sales care you should pay for a longer warranty. Before you buy you should get an independent check on the car. Unless you have a crystal ball there is always going to be things that go wrong on cars, used or not.

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Rlw870's Response to Kalvinder's Review

Written on: 25/03/2014

At the very least I feel like those on this site who have been completely screwed over by them should think about getting together and sharing the price of an attorney or registering a group complaint. I am happy to organize and I know the voice of many is much harder to ignore over the voice of one - be it at Sascron directly or to some authority under whom they should be monitored for unfair trade practices.

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Kalvinder's reply to Rlw870's Comment

Written on: 25/03/2014

Hi - Likewise experience nightmare ! I have reported them to Trading Standards and they are looking into it . I advise you to report them to your local Trading Standards Authority and quote the Sales of Goods act 1979.
I am willing to register a group complaint with you
may be to Local Authority where Sascron is ?

Fact Sascron sell faulty cars and they should be investigated.

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★★★★★

“good deal”

Written on: 22/12/2013

Having looked at the reviews and living on the Isle of Wight we decided to make the trip to Sascron, and were pleasantly surprised by the professional manner we were dealt with. James is the salesman to see for a good deal… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 20/12/2013 by Babaa (1 review written)

Sascron have a lot of good stock from the cheaper end to some very high end cars. My experience is related to the purchase of a car a little over £15k so not exactly bottom end. Positive points were good stock and good pre-sales customer service, but from the moment the car was paid for the customer service has generally been appalling. Whilst some issues have been validly sorted under the Sascron warranty, I've lost track of the number of phone calls/texts/e-mails it has taken on my part… Read Full Review

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★★★★★

“Honest and confident”

Written on: 25/10/2013 by Saeedsattar (1 review written)

I had a issue with the car, they were happy to resolve it and I forgot my wallet there and came back all the way home which was 200 miles away. When I rang them to see if they can find it in the given courtesy car. They checked it all and found it and upon my request they sent me in the secure delivery. Nothing was missing all was good. Very honest people… Read Full Review

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★★★★★

“Excellent Professional Service and a Great Deal”

Written on: 16/10/2013 by JaneBd (1 review written)

A friend recommended me to look on the website and I found a low mileage Mercedes C Class . The staff were very professional and courteous throughout the deal and I even got low rate finance and a decent part exchange price. I saved myself a lot of money against a main dealer. I would totally recommend this dealership… Read Full Review

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★★★★★

“Would definitely use again”

Written on: 16/10/2013 by JonSamp (1 review written)

Bought a Range Rover Sport from Sascron last week, and traded-in my Audi A5. It was the first time I'd dealt with Sascron and I must say, they exceeded my expectations for a process that I was slightly dreading - all that hassle of negotiating a fair exchange price, and going through all the paperwork and handover changes. But to my very pleasant surprise everything was handled very calmly and helpfully and when the inevitable issues arose - agreeing a price to change, tax disk and… Read Full Review

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★★★★☆

“Happy ending - good result”

Written on: 01/10/2013 by IanNash (1 review written)

I bought a lower value car that turned out to have a rain leak and wet under carpets. It wasn't obvious. It was hard to engage a really active response from sales but once the manager was involved things got sorted out very satisfactorarily. Sascron spent more time than I would generally expect in such a case and actally stripped it down twice as the hose pipe test wasn't 100% on the first attempt. They also offered a free MOT to make up for the inconvienience. Given this was on a low value car… Read Full Review

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★★☆☆☆

“Please avoid! ”

Written on: 10/09/2013 by Smooth11 (1 review written)

Terrible after sales! They have no after sales specialist, only sales men - who have no interest in fixing your car....their only focus is selling more cars! Absolutely awful! Please be so cautious in buying from them - they are only out for one thing....your money. So disappointed - I wished I'd have read the reviews before I'd parted with my cash!!… Read Full Review

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★☆☆☆☆

“Danger Never go”

Written on: 02/09/2013 by sandeepV (1 review written)

Please avoid them at all costs. They will try to take your money as a holding deposit and will not return it if you do not like the car. I have proof that they promised to return the money (it stated on the receipt "subject to viewing"), however, they are refusing to return my 500 pounds. I am taking them to court. If you want to buy a descent car please go somewhere else… Read Full Review

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Sascron's Response to sandeepV's Review

Written on: 30/09/2013

Sascron are very confused that you felt the need to write this review.

Lets get the record straight with what actually happened here.
We agreed a sale over the telephone and you gave a £500 deposit to secure the car and take it off sale so no one else could buy it.

Then when you came to collect the car you changed the terms of our agreement and started your "haggerling process" trying to get more money off the agreed sale price.

At the point of depsit on the telephone we agreed the sale price,
when you arrived some days later to collect the car it seemed that you wanted money off just for the sake of it!

This is not the way business is done.
I hope this clarifies our position, should you wish to discuss, please do not hesitate to call me at the showroom.

Regards, Carl

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★★★★☆

“All's well that ends well!”

Written on: 26/06/2013 by Mickeyblueeyes (1 review written)

Having found Sascron on the Autotrader site, I saw that they had the vehicle that I was looking for and in the right spec. Subsequent to an initial telephone discussion re the price they were prepared to offer re my part exchange vehicle so I would not have yet another wasted journey to a dealer, off I went. Further to a test drive, the deal re the sale/purchase was concluded in a very friendly manner by a very knowledgeable salesman and I went away a very happy individual, leaving them to… Read Full Review

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★★★★★

“Great experience and after sales support”

Written on: 25/04/2013 by RobLeftwich (2 reviews written)

I recently purchased a BMW 330 convertible and was very happy with the overall process and especially the after sales support. We bought on the day, after the test drive, at what I felt was a very fair price and picked the car up the following weekend. The car has been great and the couple of minor niggles you always get with a used car they dealt with in a prompt and very professional manner. We dealt with Jason Turner, but whoever I spoke to has been very helpful. They have a great range of… Read Full Review

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★★★★★

“Excellent Service - And good after sales help”

Written on: 10/04/2013 by dunk_uk (2 reviews written)

I bought a 911 from Iain Clark at Sascron a few months back and the service has been great. The original 911 that I was after sold before I could get to test drive it with them, however they took down the spec of what I was after and then said they would call when they had found one. About a week later Iain rang to say he had found a car that matched the spec and was I still interested? I went down to see the car and took it for a test drive, after negotiating on what was already a good price… Read Full Review

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★★★★★

“Very friendly and efficient. Pleasure to deal with.”

Written on: 08/04/2013 by KrisW123 (1 review written)

My experience is limited to selling our family cars to Sascron. I sold my partners Mercedes to them in April 12 when she moved to the US and my own 13 month old Mercedes C Class coupe last week prior to my move to join her. In both cases I dealt with Carl who was extremely friendly and efficient. In both cases he was able to offer more than the best Internet offer and the transaction was smooth and business like. Money was transferred immediately to my account and in both cases he arranged a… Read Full Review

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★★★★★

“Excellent and Friendly Service - Iain Clark you are No, 1”

Written on: 01/04/2013 by airtranman (1 review written)

After finding a car I liked, Jaguar XF V6 3.0, I contacted Sascron to arrange a test drive. Iain got in touch with me and could not have been more helpful. Despite the fact that I am not the easiest of people to deal with, both Iain, and I must mention Bob, were helpful, understand and easy going. Not once did I feel under any pressure and their advice was spot on every time. In the end I spent a long time pondering and taking up their time with all sorts of questions which were all answered… Read Full Review

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