Sascron, Basingstoke Reviews

4.1 / 5
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Sascron, Basingstoke

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Latest Reviews


“Should be rounding up cattle!”

Written on: 11/04/2015

i purchased an Audi A6 and gold warranty, paid nearly £9,000 after 4 months and not many miles the engine management warning light came on and car went into limp home mode. I took the car straight to my local garage, rang the insurers, not very user friendly.......messed my garage about will only pay £30p/h labour won't use genuine parts, need photos etc. diagnosed as a faulty EGR (exhaust gas recirculation) valve. When photo is emailed told it is wear and tear, contacted Sascron to ask for… Read Full Review

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Written on: 04/02/2015 by ChrisWhiley05 (1 review written)

I am sorry if this is very long winded, but, I would like to bring to peoples attention the type of service you willl receive when purchasing a car from this company and should you experience a problem with the vehicle after handing over your hard earned cash. 22nd October 2014 I had collected an Audi Q5 which I had paid in excess of £20000.00 for. I was given a free 3 month warranty for purchasing the car, with an option to purchase from Sascron additional warranty cover. I declined as the… Read Full Review

Sascronltd's Response to ChrisWhiley05's Review

Written on: 14/02/2015

Hi, we can appreciate your frustration in this matter. However, as you are aware, Sascron Ltd provide a three month warranty that covers engine ‎and gearbox. There is a time limit to this warranty as there is a time limit to any warranty, including manufacturers. We stress the importance of purchasing an additional warranty for your own peace of mind as cars can, and do, breakdown. It would seem you decided not to purchase an additional warranty and therefore Sascron Ltd cannot be responsible for your decision. The vehicle was pre delivery inspected prior to handover by our workshop and left our premises fit for purpose.

You have clearly stated that a three month warranty was provided and the faults occurred outside of this period. Unfortunately because you chose not to protect your vehicle with an additional warranty, Sascron Ltd cannot be held responsible.

Best Regards,
Sascron Ltd

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Chriswhiley05's reply to Sascronltd's Comment

Written on: 21/02/2015

I am glad that Audi UK had not taken your attitude towards customer service. When I had approached Audi their manager had not responded by stating "YOU ROLLED THE DICE, YOU TAKE YOUR CHANCES".

Even though the Audi manufacturers warranty had expired by one month, Audi were very accommodating and gave a goodwill gesture with no arguments.

Your staff should be ashamed with their comments to a customer who spent over £20000 with your company.

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Cabernetfranc's reply to Chriswhiley05's Comment

Written on: 08/04/2015

I have just had exactly the same issue with an Audi A6 I purchased in October 2014, Exhaust gas recirculation valve, I stupidly paid for a warranty, fat lot of good that did me.......wear and tear!
Now it's broken down again........brake system failure, waiting for a tow truck in the morning.

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Desleroy's Response to ChrisWhiley05's Review

Written on: 07/04/2015

I'm sorry to say that it's not only the after sales service that is poor. I went in to look at BMW GTs with a budget of circa 25K and was made to feel that I should be lucky if they sold me a car... appalling service.

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“Couldn't be Happier :)”

Written on: 13/11/2014 by Jessjaguarxf (1 review written)

Wow! Where do I start...After starting our family 6 months ago we decided we were ready to upgrade our small unsuitable car to a family car. We had a look around a few garages local to us but my dad recommended Sascron to us so we had a drive out. He had previously been in and had a look at a couple of cars for us. When I arrived I met an adviser who was so friendly and professional and he showed me around a Jaguar XF. I was immediately taken by it, it was very clean and although a few years… Read Full Review

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Written on: 13/11/2014 by Genesis3909 (1 review written)

I went to look at the second hand cars for a run around and they had a great selection. We bought a Peugeot, obviously it was second hand so not perfect! Its a USED Car, The service was great, clean, no underhand dealing and straight up talk. One piece of advice is take out the warranty, it just makes sense, you can drive away and after 3 months (Their Warranty) something can go wrong, NOT Sascrons fault, its a USED Car! We had a minor Check Engine light come on soon after we bought our USED… Read Full Review

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“Great service, great car, friendly staff!”

Written on: 12/11/2014 by Cassie.E (1 review written)

We phoned Sascron prior to viewing a car we had seen online and spoke to David L who was really helpful on the phone, when we got there David had made sure that the car was ready for us to view and all the paperwork was to hand. There was no typical 'salesmen' pressure, we were left to view the car at our own speed. The car was in really good condition. It was sold following a full inspection which Sascron do and give you paperwork which even checks for annoying rattles! David was great, he was… Read Full Review

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Written on: 15/10/2014 by 480Bailey (1 review written)

I had been looking for a new car for some time but was let down time after time by several other garages. A friend of mine had been to Sascron recently and told me they had a car just like the one I was after, so after a quick look on Sascron's website I called up to make an appointment to view a Mercedes GL350 and spoke to a salesman. He told me that he would have the car cleaned and put in the indoor showroom as it was raining so that i could view the car in the dry which none of the other… Read Full Review

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“I wouldn't recommend this garage to my worst enemy....”

Written on: 14/07/2014 by Hopperqi315 (1 review written)

I wouldn't recommend this garage to my worst enemy. Once you leave the garage with your car, customer service does not exist. One good thing for me is that I bought the car on finance so reported the issues I had to them and they paid to sort the problems out as the garage where not claiming responsibility. No gesture of goodwill either from the garage. Stay well away. … Read Full Review

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Written on: 22/06/2014 by Glm88 (1 review written)

I purchased a Vauxhall Astra from Sascron Limited a couple of weeks ago and dealt with a guy. My previous car (also a Vauxhall Astra) was badly damaged in an accident and written off so I needed a car quite quickly. He was really sympathetic and showed me several cars before I decided on choosing another Astra. I have a hearing problem and the team there were absolutely fantastic, having a disability I felt quite awkward but I was treated with respect and not patronised. He arranged finance… Read Full Review

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“Excellent Customer Service.”

Written on: 18/06/2014 by sevans50 (1 review written)

Big thunderstorm in the Reading area last Friday/Saturday – result was two plus inches of water in the front passenger foot well of my pet Skoda Yeti. I bought the Yeti from Sascron before Xmas – but as they are just down the road from me I decided it was worth asking their advice on the best way to dry out the car. Confirmed that there was no cover under the AA Gold Warranty for water ingress and subsequent damage. Despite that, the advisor asked the workshop to check out my vehicle to… Read Full Review

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“Great Car, Great Experience”

Written on: 13/05/2014

After visiting the excellent website I visited the Showroom and purchased a 2007 BMW 325i convertible. Great car and in excellent condition. Service was great and not pushy in the slightest. The sales person was friendly and made the transaction easy and arranged everything. On picking up the car I noticed the glove box was broken. A new part was ordered and fitted the following week without fuss. In all a good experience so far… Read Full Review

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“great Service and good range”

Written on: 14/04/2014 by vlSnyder404 (1 review written)

Went over the weekend and was pleasantly surprised. Sales staff were helpful and were able to help with all our questions. We went online and saw the range of cars.very tempting and some were for a fantastic price! We didn't end up buying but it's nice to go to a car showroom and not feel pressured!… Read Full Review

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Written on: 25/03/2014 by rlw870 (1 review written)

Just over 3 months after purchase: 45K mile Range Rover engine cracked ... with the warranty I was still out 6K. They will not return calls… Read Full Review

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“good deal”

Written on: 22/12/2013

Having looked at the reviews and living on the Isle of Wight we decided to make the trip to Sascron, and were pleasantly surprised by the professional manner we were dealt with. James is the salesman to see for a good deal… Read Full Review

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“Poor customer service”

Written on: 20/12/2013 by Babaa (1 review written)

Sascron have a lot of good stock from the cheaper end to some very high end cars. My experience is related to the purchase of a car a little over £15k so not exactly bottom end. Positive points were good stock and good pre-sales customer service, but from the moment the car was paid for the customer service has generally been appalling. Whilst some issues have been validly sorted under the Sascron warranty, I've lost track of the number of phone calls/texts/e-mails it has taken on my part… Read Full Review

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“Honest and confident”

Written on: 25/10/2013 by Saeedsattar (1 review written)

I had a issue with the car, they were happy to resolve it and I forgot my wallet there and came back all the way home which was 200 miles away. When I rang them to see if they can find it in the given courtesy car. They checked it all and found it and upon my request they sent me in the secure delivery. Nothing was missing all was good. Very honest people… Read Full Review

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“Excellent Professional Service and a Great Deal”

Written on: 16/10/2013 by JaneBd (1 review written)

A friend recommended me to look on the website and I found a low mileage Mercedes C Class . The staff were very professional and courteous throughout the deal and I even got low rate finance and a decent part exchange price. I saved myself a lot of money against a main dealer. I would totally recommend this dealership… Read Full Review

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“Would definitely use again”

Written on: 16/10/2013 by JonSamp (1 review written)

Bought a Range Rover Sport from Sascron last week, and traded-in my Audi A5. It was the first time I'd dealt with Sascron and I must say, they exceeded my expectations for a process that I was slightly dreading - all that hassle of negotiating a fair exchange price, and going through all the paperwork and handover changes. But to my very pleasant surprise everything was handled very calmly and helpfully and when the inevitable issues arose - agreeing a price to change, tax disk and… Read Full Review

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“Happy ending - good result”

Written on: 01/10/2013 by IanNash (1 review written)

I bought a lower value car that turned out to have a rain leak and wet under carpets. It wasn't obvious. It was hard to engage a really active response from sales but once the manager was involved things got sorted out very satisfactorarily. Sascron spent more time than I would generally expect in such a case and actally stripped it down twice as the hose pipe test wasn't 100% on the first attempt. They also offered a free MOT to make up for the inconvienience. Given this was on a low value car… Read Full Review

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“Please avoid! ”

Written on: 10/09/2013 by Smooth11 (1 review written)

Terrible after sales! They have no after sales specialist, only sales men - who have no interest in fixing your car....their only focus is selling more cars! Absolutely awful! Please be so cautious in buying from them - they are only out for one thing....your money. So disappointed - I wished I'd have read the reviews before I'd parted with my cash!!… Read Full Review

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“Danger Never go”

Written on: 02/09/2013 by sandeepV (1 review written)

Please avoid them at all costs. They will try to take your money as a holding deposit and will not return it if you do not like the car. I have proof that they promised to return the money (it stated on the receipt "subject to viewing"), however, they are refusing to return my 500 pounds. I am taking them to court. If you want to buy a descent car please go somewhere else… Read Full Review

Sascron's Response to sandeepV's Review

Written on: 30/09/2013

Sascron are very confused that you felt the need to write this review.

Lets get the record straight with what actually happened here.
We agreed a sale over the telephone and you gave a £500 deposit to secure the car and take it off sale so no one else could buy it.

Then when you came to collect the car you changed the terms of our agreement and started your "haggerling process" trying to get more money off the agreed sale price.

At the point of depsit on the telephone we agreed the sale price,
when you arrived some days later to collect the car it seemed that you wanted money off just for the sake of it!

This is not the way business is done.
I hope this clarifies our position, should you wish to discuss, please do not hesitate to call me at the showroom.

Regards, Carl

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Dang333's Response to sandeepV's Review

Written on: 04/09/2014

Hi there, I'm having the same issue with them, did you ever get your money back?

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Sandeepv's reply to Dang333's Comment

Written on: 05/09/2014

Hi, I had gone to the small claims court, but filed it under their new name by mistake. So I decided to withdraw it. They have changed their company name to Sascron Ltd. So I have to file one under their old name, which I will do this weekend. I was out of the country for 5 months , hence didn't get time to file it straight away

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Asdfjk's reply to Sandeepv's Comment

Written on: 20/05/2015


I am also having a very similar issue to both of you. How did you get on?

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Sandeepv's reply to Asdfjk's Comment

Written on: 21/05/2015

Hi ,

I got my money back. I had to go to small claims court. Then we settled out of court. Its not straight forward process though. Individual circumstances may differ.

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Asdfjk's reply to Sandeepv's Comment

Written on: 22/05/2015

Thanks for your reply.

I am interested more in the details of your court case as I will probably have to do the same.If anyone else has had some issues with them, particularly with deposits, please get in touch.

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