HeatandPlumb.com Reviews - www.heatandplumb.com

★☆☆☆☆
1.5 / 5
74
11% of users recommend this
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Latest Reviews

★☆☆☆☆

“Mis-leading imagery and aggressively rude customer service”

Written on: 17/05/2017 by Kat500 (1 review written)

Absolutely terrible. They sent half of what I ordered (a shower head with mixer taps) and on delivery I checked it and only had the shoewer head. I phoned to ask when the rest would come they told me it was a further £95 for the rest of what I ordered. Buried deep in the information it stated that taps were sold separately - but this wasn't clear in the overall advert or imagery at all. To make matters worse they won;t refund me. This is not me being unobservant, my plumber and I both checked… Read Full Review

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★☆☆☆☆

“HORRENDOUS!!!!!!”

Written on: 30/04/2017 by Heather273 (1 review written)

KEEP AWAY. We ordered a new bath and taps from them ready to be fitted immediately. Spending over £700. When the bath arrived it was faulty and customer services were beyond helpless. They will not issue a replacement or a refund until we have sent photos, meaning that we are now left without any washing facilities as our old suite has been removed. I am so upset about this as we saved really hard for this work to be done and it hasn't gone to plan. The taps we ordered never arrived and I… Read Full Review

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★☆☆☆☆

“Incorrect imagery online”

Written on: 21/04/2017

If you are going to buy from them make sure what you get is what was pictured. I ordered a bath tap for a total house overhaul. I didn't check what was received before the builder fitted it. It was nothing like the right item. Then I had the pain of emailing customer service - never got through on the phone. Their emails to me in short form: Email 1. Wrong product received but as installed tough luck. Email 2. Item installed is no longer on the website. Email 3. You have the correct item… Read Full Review

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★☆☆☆☆

“Badly fitting pivot door and shocking customer service”

Written on: 12/04/2017 by rottidog (7 reviews written)

I bought a shower side panel, pivot door and tray from this mob and wish I'd never seen them! The tray is good and the side panel - what can go wrong with a side panel? But the door (supplied already in the frame) is shocking and won't close properly due to how the magnetic strips are fitted and their lack of strength so water leaks out. I have been arguing with them for weeks now and they sent out some new magnets - wrong ones as they were for the edge of the door not the frame. Then they… Read Full Review

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★☆☆☆☆

“Terrible customer service”

Written on: 02/03/2017

Have placed an order for a shower kit, website picture showed slider rail, valves and shower head. This is what a KIT is supposed to be. Received my order without the valves, wrote to customer service, they replied that it doesn't include the valves, never mind the pictures!!! They then forwarded some links for the valves, an extra £300!!! I decided to return the kit, according to their returns policy, I should return it at my own cost, which I am happy to do. But no, they are insisting on… Read Full Review

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★☆☆☆☆

“very very poor”

Written on: 15/02/2017 by Torib387 (1 review written)

Ordered two radiators on Thursday, after phone call to confirm they have got items I wanted in stock, have been informed that items will get delivered next day - Friday. After waiting all day for delivery I have messaged company with question where my items are (no one even bothered tell me item won't be delivered), been told that currier is running late and will get items on Monday. Monday same situation, but this time I have been told that currier tried deliver Friday but nobody was at home… Read Full Review

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★☆☆☆☆

“Appalling customer care”

Written on: 10/02/2017 by Danica87 (1 review written)

Ordered two mirror cabinets, one was damaged but because my 87 year old mother taken into hospital I had not opened boxes until after the 7 day inspection period. They send me e-mail basically saying tough and quoted a line from their terms and conditions.NEVER USE THIS COMPANY heartless and dispassionate, even death would not alter their terms and conditions!… Read Full Review

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★☆☆☆☆

“oval bath”

Written on: 06/02/2017 by McCleary214 (1 review written)

Warning do not use this company. What you order is not what you get. Trying to talk and sort it out is a waste off time. Better off talking to my dog. We went on the web site to order a bath. We ordered the bath and paid straight away for it printed off all the paper work. Which showed us a picture off the bath we had ordered and the price next to it at 304. 00 pound. Got to admit delivery was good. But when the bath got here it was not what we had ordered and nothing like the pcture we had. We… Read Full Review

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★☆☆☆☆

“Just need to look at all the terrible reviews”

Written on: 05/01/2017 by goodplumb (1 review written)

Honestly don't go near. Missed delivery twice and turned up smashed to smithereens. Appalling service.  Demanded money back… Read Full Review

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★☆☆☆☆

“dont trust this site they sell rubbish & wont accept...”

Written on: 03/11/2016 by gerosean (1 review written)

I bought 4 of the prestige bi-fold shower screens. they are marketed on the heat and plumb wed site as being 6mm glass which in my experience is a sign of a quality shower screen. when they arrived it was clear that they are not 6mm but 4mm. and very poor quality. I immediately rang heat and plumb and was asked to open all 4 of the items and check them all. when i did and advised that they were all the same I was told that they would check with there supplier and get back to me. which they… Read Full Review

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★☆☆☆☆

“Terrible”

Written on: 24/10/2016 by Thorpe64 (1 review written)

Placed an order for a bathroom vanity unit. However DAY before delivery they cancelled my order without an explanation. I ran custom service they wasn't able to tell me why the order had been cancelled and asked me to ring back tomorow again. Rubbish service and care won't be using them again… Read Full Review

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★☆☆☆☆

“Terrible company”

Written on: 31/08/2016 by Sontorr (1 review written)

I ordered a heated towel rail which was not delivered on the day they informed me, after several telephone calls over a two week period I still couldn't get any satisfaction from this company and I therefore requested a refund. I mad a further 9 telephone calls over a 10 day period before I was finally refunded the full cost today. I would strongly recommend you had no dealings with this company as not only are they inept in delivering your products but their customer service is non existent… Read Full Review

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★☆☆☆☆

“Do not use HEAT & PLUMB very bad customer service...”

Written on: 22/08/2016 by 185Drake (1 review written)

Do not use HEAT & PLUMB very bad customer service haven't a clue and certainly not living in Britain Have trying to get refund for faulty goods but try to talk circles round you pretend they don't understand… Read Full Review

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★☆☆☆☆

“Shower enclosure”

Written on: 03/08/2016

Ordered a shower enclose off this company. Was given 2 provisional delivery dates Tuesday and Friday. No deliveries. Was then told that item would be delivered after the weekend on Monday. Was even given courier phone number and consignment number to track. Lo and behold the couriers had no such item to deliver. When i next spoke to heatandplumb, i was then told that the order had not been processed, but could do this straight away, but was unable to give a delivery date. After waiting 7 days… Read Full Review

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★☆☆☆☆

“Shower door”

Written on: 06/07/2016 by 56Scott (1 review written)

Do not trust these people. I had to take a day off work to sign for a delivery that never arrived. When I called the unhelpful telephone line, I was told they are out of stock and another said the door is scratched. I would not recommend these liars even to my enemy. Poor service… Read Full Review

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★☆☆☆☆

“terrible company - avoid”

Written on: 30/06/2016 by SGUN (1 review written)

We ordered quite a few items from Heat and Plumb - one delivery wasn't complete so we had to wait in another day to receive what was missing. Two broken shower screens later and we are still waiting for them to come and collect it so they can process a refund. We also ordered (as their site suggested it) a very expensive waste set for the bath. Not being plumbers we didn't realise that for £55 this doesn't come with the plug and handle - this would have cost us another £34. The actual handle… Read Full Review

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★☆☆☆☆

“Don't use”

Written on: 11/03/2016 by Liau1989 (1 review written)

Been waiting 3 weeks for a replacement tap that was faulty and within guarantee. Ever time I contact them they say they're dealing with it and will get back to me but they never do. In the meantime, drip, drip, drip. Off to buy a decent tap from somewhere else. Good riddens to heatandplumb.com… Read Full Review

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★☆☆☆☆

“Agreed to collect and refund then decided not to?”

Written on: 26/01/2016 by fbCollier102 (1 review written)

Customer service is terrible. One operated started shouting because I didn't know my order number when I returned a call from work, I ordered two items my plumber thought the quality was terrible cheap rubbish. You may pay abut more but go to a store. They refused to accept a unopened item… Read Full Review

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★☆☆☆☆

“Please heed the warnings of these reviews. Terrible...”

Written on: 16/01/2016 by AaronWyatt (1 review written)

Avoid buying anything from this company otherwise it will cost you dearly. These reviews have a common theme - terrible customer service, goods substandard, guarantees worthless and basically this company ought to be banned from trading. How on earth does it get away with it?… Read Full Review

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★☆☆☆☆

“Very bad customer service you have benn warned”

Written on: 25/12/2015 by EveSomerville (1 review written)

Had a towel radiator with a five year guarantee delivered. Plumber upon coming to fit product noticed manufacturing faults. Designer chrome towel rail with brown burnishing faults, plus bobbly chrome feel to the touch. Reported to customer service team whom could just about speak English. Told that as the plumber had fitted it it was no longer their problem due to their terms and conditions. Now contacting credit card company as in dispute. I would strongly advise that you seriously consider… Read Full Review

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