Santander Current Account Reviews

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★☆☆☆☆
1.1 / 5
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  • Customer Service

Summary

Santander bought out Abbey, Alliance and Leicester and Bradford and Bingley. All the old current accounts have now been renamed as Santander.
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Santander Current Account

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Latest Reviews

★☆☆☆☆

“Allegedly Incompetent and dishonest”

Written on: 20/08/2014 by 114Jarvis (1 review written)

This bank is an absolute joke. I applied for a current account with an overdraft and received an email stating the account application had been successful. When the paperwork came through the post Santander had declined the overdraft. Closed the account and went to another bank. … Read Full Review

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★☆☆☆☆

“Allegedly Incompetent and dishonest”

Written on: 20/08/2014 by 114Jarvis (1 review written)

This bank is an absolute joke. I applied for a current account with an overdraft and received an email stating the account application had been successful. When the paperwork came through the post Santander had declined the overdraft. Closed the account and went to another bank. … Read Full Review

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★☆☆☆☆

“Poor poor poor !!!!”

Written on: 27/06/2014 by Lenandbell (1 review written)

Santander's customer service is nil !!! I would move banks but from all accounts they r very much the same . I am still awaiting for an email with regards to a complaint I made a few weeks back !! But then that does not surprise me . No empathy and no customer service !!!!!… Read Full Review

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★☆☆☆☆

“Very poor customer service ”

Written on: 23/06/2014 by Malloy52 (1 review written)

Every time I have an issue related to Santander, their customer service is just full of chat with no solution to offer - I hate talking on the phone. E.g. my credit card payment due date was 09/06/14 and they took the money from my account on 06/06/14 then I put more money into my account on 07/06/14 to stop the charges. Surprisingly, instead of sending me a warning, and despite the fact that I have put enough money in my account, a few days later they charged me £30! I have emailed them and… Read Full Review

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★★★★★

“Best value account out there”

Written on: 21/03/2014 by Naveeenx (4 reviews written)

Customer services aside, my two 123 accounts pay 3% gross interest, cash back on the majority of my direct debits and my 123 credit card gives me 3% cash back on my diesel. I used the seven day switch service last September from Lloyds and have had no complaints so far… Read Full Review

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★☆☆☆☆

“Abysmal Customer Support”

Written on: 10/01/2014 by jasoncooke93 (42 reviews written)

According to Wikipedia, Santander was awarded worst bank customer service in 2010 and upgraded to second worst in 2011. From my experience it's still abysmal including online where I've never ever had a response to an email or complaint since joining in 2009. Sometimes, phoning them is simply not an option. Just give me a response, any response! Phone support isn't much better and I've been given erroneous information on a number of occasions. Since Santander came on the scene, it's evident the… Read Full Review

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Jasoncooke93's Response to jasoncooke93's Review

Written on: 22/03/2014

I emailed Santander this one simple question 3 days ago...

"Please could you confirm the exact date my account was opened?"

There response today...

"Regrettably we are unable to confirm the date that your account was opened via the Secure Message service.
For confirmation of this, please call us on the number below as we will need to speak with you directly."

Pathetic! Why even bother having a "secure message service" plus the 15 step online login process just to get to this "secure message service"?

My question doesn't even require being secure. My blood is boiling with this lot. Lets hope the Ombudsman sorts them out and quick.

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★☆☆☆☆

“Customer Disservice”

Written on: 25/11/2013 by Thomsonky3 (4 reviews written)

I have been waiting weeks for a new chequebook. On my third attempt, I got an email saying someone would look into it. That was 4 days ago - since then , no further emails and no chequebook either… Read Full Review

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★★★★★

“I am giving up looking at reviews on any of the banks,...”

Written on: 20/06/2013 by firebyrd (36 reviews written)

I am giving up looking at reviews on any of the banks, No matter which one you go to LLoyd/TSB, Barclay's, NatWest in fact any of them they all have the same reviews, un-happy customers, appalling service, incompetent staff.may as well stay where you. seems no matter who you bank with they are all the same. or is it just people moaning… Read Full Review

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Jasoncooke93's Response to firebyrd's Review

Written on: 10/01/2014

Typically you won't find positives for banks and such like because people expect good service as default.

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★★★★★

“Best move I made was switching to Santander”

Written on: 19/06/2013

I have been with Santander for just over a year, and I can honestly say I have never had to complain unlike with other banks. They are very efficient and friendly. I would highly recommend their online banking as the best I have encountered. I have been with a number off big banks in the past who's customer service have left a lot to be desired. I can not fault Santander whether in branch, on the phone or online… Read Full Review

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★☆☆☆☆

“Worst customer service ever”

Written on: 29/05/2013 by allycheck (1 review written)

My son had a problem with his current account. As he is a student and not terribly au fait with banks I took him to the local branch to have a chat about the problem but was told noone could discuss it with us and my son would need to call an 0845 number. Tried twice (15 minutes each time) and eventually sent a letter of complaint. No reply. When I chased through the complaints e-mail they took over a week to come back to me and then asked for written confirmation fro0m my son that they… Read Full Review

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★☆☆☆☆

“Telegraphic transfers disaster”

Written on: 05/04/2013 by Checksum (1 review written)

I had no trouble making telegraphic transfers from the UK to Chile using the telephone banking service -- that is, until the Alliance and Leicester was taken over by the Santander. Now it's more computerized and become a complete nightmare. The security questions seem designed to trip you up, when faxed proof of identity is mandatory for all subsequent transfers. Last time the the confirmation phone call got us out of bed. This time no call has been received and no transfer made, and this… Read Full Review

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★★☆☆☆

“Too many obstacles prevent easy banking”

Written on: 16/06/2012

Generally far too many ID codes, passwords etc for both telephone and internet banking. To transfer money from my current account to another bank by phone I needed several unmemorable series of numbers / passcodes, then a security check while still on the phone and then another check 4-6 hours later. The 6 hours later extended into the following day! Really unhelpful telephone customer service staff. On trying to open a regular savings account at a local branch where I already hold my… Read Full Review

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★☆☆☆☆

“SHOCKING SERVICE + £1 A DAY OVERDRAFT FEE WITH NO...”

Written on: 15/05/2012

It was useful to accidentally discover we have been charged this as it was the straw that broke the camel's back as far as moving banks was concerned. They introduced the charge with no notice and when I called to query it the typically abrupt call handler disagreed I had not had notice. he said "it's in your last statement". I had no idea what he meant and he hust repeated himself. "surely you're going to lose customers" I suggested". He stayed silent. Being with Alliance and Leicester was a… Read Full Review

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★☆☆☆☆

“Do not open an account with these jokers!”

Written on: 11/10/2011 by andyhoyes (2 reviews written)

My card was eaten by a cash machine which decided to re-boot itself during my transaction. I called Santander to report my card lost and order a new card. I have had the same account number for about 30 years although it has passed from National Giro to Alliance & Leics and more recently to Santander so they should know me! What I thought was a simple phone call turned into my worst nightmare. I cant remember the last time I had to phone the bank, it is probably 10 years ago; the first thing… Read Full Review

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★☆☆☆☆

“Worst Bank Ever!”

Written on: 20/09/2011

Had been with Alliance-Leicester for over 12yrs.( Who I NEVER had trouble with ) Gradually,Santander took over. I set up and ALWAYS check my transfers & standing orders. On EIGHT occassions, Santander have paid the transfers or standing orders TWICE, on the same day to the same accounts! Apparantley, it's my fault! I know for a fact it isn't. Like I said to them, why would I want to pay the same bill, for the same amount, twice no the same day? I have tried getting my money back. According to… Read Full Review

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★☆☆☆☆

“discriminatary and appalling ”

Written on: 28/08/2011 by naomi7193 (2 reviews written)

writing on behalf of my friend who happens to be severly sight impared he has had nothing but trouble with this bank, not only do they seem unempathetic with his situation, his large print statements always two to three months late and still unclear, he asked instead could he recieve in braille as which to which they refused and the cashier seemed obtuse to what braille is. not only this but he is now on his 7th card after endless wrong fraud blocks and the chips malfuctioning. quite frankly… Read Full Review

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★☆☆☆☆

“Do not switch to Santander for your current account. ”

Written on: 09/12/2010 by nottinghamfella (41 reviews written)

Do not switch to Santander for your current account.

I was foolish to apply for a current account and use their switching service. Three weeks after applying I received a letter (8 December 2010) dated a week prior saying that all my direct debits would be transfered on 1 December 2010.

I telephoned Santander to ask for an overdraft. This request was refused and they would not enter into why or be able to offer one. I currently have one with Lloyds TSB and rarly go overdrawn (I can count… Read Full Review

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Steve54's Response to nottinghamfella's Review

Written on: 17/09/2011

This mirrors my experience with Santander. They can't cope wit anything remotely out of the routine and the call centre staff have an obviously unhelpful script. They made numerous errors setting up my daughters account and although recompensed she has closed account. I close the remaining family accounts too - despite the hassle.

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★☆☆☆☆

“DO NOT SWITCH YOUR ACCOUNT!!!! ”

Written on: 22/11/2010

DO NOT SWITCH YOUR ACCOUNT!!!!

Santander are currently doing a major marketing drive to convince you to switch banks. They promise to give you £100 and charge very little interest for an overdraft.
In reality, my experience was that they do not send account/pin/internet details through - despite repeated phone requests - meaning that you need to phone a premium number just to get a statement! They also swith direct debits immediately meaning you have no way of checking what is going out of… Read Full Review

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★☆☆☆☆

“this bank is hardwork - i transfered over to them on...”

Written on: 07/03/2011 by simonlilly (9 reviews written)

this bank is hardwork - i transfered over to them on their £100 switch offer but have left them after 4 months.

customer service is awful - really think twice about taking any products from this bank… Read Full Review

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★☆☆☆☆

“Fortunatly I do not have any accounts with...”

Written on: 15/10/2010

Fortunatly I do not have any accounts with Abbey....unfortunatly I am the executor dealing with my late father's finances and he did.

I have had to deal with about a dozen financial companies. Abbey was the first company I contacted to inform them of his death and to ask for financial information for Probate. 6 weeks later there is now a single company who has not yet provided any information. Anyone care to guess who? I have asked the local branch three times and sent two letters direct… Read Full Review

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