Written on: 10/01/2014 by jasoncooke93 (40 reviews written)
According to Wikipedia, Santander was awarded worst bank customer service in 2010 and upgraded to second worst in 2011. From my experience it's still abysmal including online where I've never ever had a response to an email or complaint since joining in 2009. Sometimes, phoning them is simply not an option. Just give me a response, any response! Phone support isn't much better and I've been given erroneous information on a number of occasions. Since Santander came on the scene, it's evident the… Read Full Review
Written on: 20/06/2013 by firebyrd (33 reviews written)
I am giving up looking at reviews on any of the banks, No matter which one you go to LLoyd/TSB, Barclay's, NatWest in fact any of them they all have the same reviews, un-happy customers, appalling service, incompetent staff.may as well stay where you. seems no matter who you bank with they are all the same. or is it just people moaning… Read Full Review
Written on: 19/06/2013
I have been with Santander for just over a year, and I can honestly say I have never had to complain unlike with other banks. They are very efficient and friendly. I would highly recommend their online banking as the best I have encountered. I have been with a number off big banks in the past who's customer service have left a lot to be desired. I can not fault Santander whether in branch, on the phone or online… Read Full Review
Written on: 29/05/2013 by allycheck (1 review written)
My son had a problem with his current account. As he is a student and not terribly au fait with banks I took him to the local branch to have a chat about the problem but was told noone could discuss it with us and my son would need to call an 0845 number. Tried twice (15 minutes each time) and eventually sent a letter of complaint. No reply. When I chased through the complaints e-mail they took over a week to come back to me and then asked for written confirmation fro0m my son that they… Read Full Review
Written on: 05/04/2013 by Checksum (1 review written)
I had no trouble making telegraphic transfers from the UK to Chile using the telephone banking service -- that is, until the Alliance and Leicester was taken over by the Santander. Now it's more computerized and become a complete nightmare. The security questions seem designed to trip you up, when faxed proof of identity is mandatory for all subsequent transfers. Last time the the confirmation phone call got us out of bed. This time no call has been received and no transfer made, and this… Read Full Review
Written on: 16/06/2012
Generally far too many ID codes, passwords etc for both telephone and internet banking. To transfer money from my current account to another bank by phone I needed several unmemorable series of numbers / passcodes, then a security check while still on the phone and then another check 4-6 hours later. The 6 hours later extended into the following day! Really unhelpful telephone customer service staff. On trying to open a regular savings account at a local branch where I already hold my… Read Full Review
Written on: 15/05/2012
It was useful to accidentally discover we have been charged this as it was the straw that broke the camel's back as far as moving banks was concerned. They introduced the charge with no notice and when I called to query it the typically abrupt call handler disagreed I had not had notice. he said "it's in your last statement". I had no idea what he meant and he hust repeated himself. "surely you're going to lose customers" I suggested". He stayed silent. Being with Alliance and Leicester was a… Read Full Review
Written on: 11/10/2011 by andyhoyes (2 reviews written)
My card was eaten by a cash machine which decided to re-boot itself during my transaction. I called Santander to report my card lost and order a new card. I have had the same account number for about 30 years although it has passed from National Giro to Alliance & Leics and more recently to Santander so they should know me! What I thought was a simple phone call turned into my worst nightmare. I cant remember the last time I had to phone the bank, it is probably 10 years ago; the first thing… Read Full Review
Written on: 20/09/2011
Had been with Alliance-Leicester for over 12yrs.( Who I NEVER had trouble with ) Gradually,Santander took over. I set up and ALWAYS check my transfers & standing orders. On EIGHT occassions, Santander have paid the transfers or standing orders TWICE, on the same day to the same accounts! Apparantley, it's my fault! I know for a fact it isn't. Like I said to them, why would I want to pay the same bill, for the same amount, twice no the same day? I have tried getting my money back. According to… Read Full Review
Written on: 28/08/2011 by naomi7193 (2 reviews written)
writing on behalf of my friend who happens to be severly sight impared he has had nothing but trouble with this bank, not only do they seem unempathetic with his situation, his large print statements always two to three months late and still unclear, he asked instead could he recieve in braille as which to which they refused and the cashier seemed obtuse to what braille is. not only this but he is now on his 7th card after endless wrong fraud blocks and the chips malfuctioning. quite frankly… Read Full Review
Written on: 09/12/2010 by nottinghamfella (41 reviews written)
Do not switch to Santander for your current account.
I was foolish to apply for a current account and use their switching service. Three weeks after applying I received a letter (8 December 2010) dated a week prior saying that all my direct debits would be transfered on 1 December 2010.
I telephoned Santander to ask for an overdraft. This request was refused and they would not enter into why or be able to offer one. I currently have one with Lloyds TSB and rarly go overdrawn (I can count… Read Full Review
Written on: 22/11/2010
DO NOT SWITCH YOUR ACCOUNT!!!!
Santander are currently doing a major marketing drive to convince you to switch banks. They promise to give you £100 and charge very little interest for an overdraft.
In reality, my experience was that they do not send account/pin/internet details through - despite repeated phone requests - meaning that you need to phone a premium number just to get a statement! They also swith direct debits immediately meaning you have no way of checking what is going out of… Read Full Review
Written on: 07/03/2011 by simonlilly (9 reviews written)
this bank is hardwork - i transfered over to them on their £100 switch offer but have left them after 4 months.
customer service is awful - really think twice about taking any products from this bank… Read Full Review
Written on: 15/10/2010
Fortunatly I do not have any accounts with Abbey....unfortunatly I am the executor dealing with my late father's finances and he did.
I have had to deal with about a dozen financial companies. Abbey was the first company I contacted to inform them of his death and to ask for financial information for Probate. 6 weeks later there is now a single company who has not yet provided any information. Anyone care to guess who? I have asked the local branch three times and sent two letters direct… Read Full Review
Written on: 03/05/2010 by Arrow199 (1 review written)
The really strange thing is - I'm still with them. But for one reason only, business account has no charges. I wonder however if the hassle is worth it. They call themselves a bank but they're really still the building society in the way they operate. The business account can only operate through the atm but this frequently fails to work in the evenings, the time you will probably want to use it if you work. Lost card recently, took a week to replace, I can handle that but then internet banking… Read Full Review
Written on: 07/04/2010
Regarding their current account paying higher interest. They are paying me interest at 0.10% instead of 6% as apparently their interest calculation dates are between the 1st and 29th each month; unfortunately for most people who get paid at the end of the month you will get interest at the 0.10% rate if it falls outside this date range when your money goes in. They do not roll the interest over to teh next month either. I complained and was told I would have a response within 48 hours, 1 month… Read Full Review
Written on: 19/03/2010
This is the most useless bank ever. I have been with them for 10 years and there is nothing that they can ever solved over the phone. Branch managers are uselss too. Good at creating problems but never ever able to solve it. Please avoid at all costs. It is quite funny that I google 'i hate abbey' and did get some hits. Guess I am not the only one… Read Full Review
Written on: 28/11/2009
I have had the misfortune of being a customer of Abbey for 25 years. A month ago my card was captured at an atm. Reported it to the bank and they did nothing. My account was emptied, and despite the branch accepting fault, the bank are trying to blame me. I cannot pay my rent or my bills, and I will end up on the streets. Do not ever go to this bank, unless you wish to be made homeless, starve and commit suicide… Read Full Review
Written on: 25/11/2009
Abbey are the WORST bank I have ever had the misfortune to deal with. Their new rules on transferring money are just silly.
Despite having transferred money many times to a friends Abbey account, I have now been told if I want to transfer money again I first need to go into the branch and give them advance warning before phoning them.
One more example of how unhelpful they are… Read Full Review
As rated by real users
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