Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

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Latest Reviews

“A long painful wait”

Written on: 16/04/2015 by Laurau (1 review written)

I ordered a bed and mattress over the bank holiday weekend, delivery should have been on the following Wednesday, I tracked the matress and I did receive this as stated on Wednesday, I was tracking the bed to find 1 piece of 3 was missing, so this delayed the delivery, I rang memory foam warehouse, and was told they would find out what was happening and contact me back, I never got a call back so the following day I called again, to be told they were still awaiting the missing piece, on the… Read Full Review

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By Mfwcustomerservice

Written on: 24/04/2015

Good Afternoon,

I am concerned with the points raised in your review. So that I can investigate all points raised and call you to apologize and can you please update your review with your order number.

Many thanks

MFW

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“fantastic quality - excellent nights sleep”

Written on: 15/04/2015 by poppetboo (1 review written)

So impressed with my new mattress.memory foam with microcoil and best nights sleep in years.I've got a bad back and neck and the mattress really helped. Quick delivery as arrived in two days even though I ordered on a Sunday.would definitely recommend… Read Full Review

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“Perfect ”

Written on: 04/04/2015 by DavonMcCarty106 (1 review written)

Quick delivered and product is same as described on website… Read Full Review

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“Great products and service but let down by couriers”

Written on: 02/04/2015 by Elliott230 (1 review written)

I last bought from MFW about 10 years ago and the products are great. But an experience of a brand is from the first click to the moment the product reaches the door - and everyone involved in delivering that brand promise needs to match the quality of the product. Its now been 2 weeks since I ordered a mattress and 3 have been dispatched, one arrived damaged by courier, one never arrived and the last one is now 3 hours past the scheduled delivery time. XDP express couriers is doing your brand… Read Full Review

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By Mfwcustomerservice

Written on: 02/04/2015

Good Afternoon,

Thank you for your review.

I am very sorry to learn about your order. I would like to apologise for any inconvenience caused.

I would like to look into this further and find out exactly what has happened with this order. In order for us to me to look into this and to contact yourself to discuss this further. Can you please update your review with your order number. This will enable me to locate your order and contact yourself direct to apologise in person.

I trust the above is of an assistance and look forward to speaking with yourself.

Kind Regards

Lee

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Dela1's Comment

Written on: 24/04/2015

Agree totally about XDP. Still awaiting delivery after a week, have received 5 deliveries from other companies during this time so other couriers can find us! Hopefully receive mattresses this afternoon if not ..........

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“No more backache!!!”

Written on: 01/04/2015 by Holdenvh111 (1 review written)

I had been suffering really badly with backache for a few months, so decided that I needed a new mattress. After much deliberation I took a friends advice and looked you up on the internet. This was the best move I have ever made as I ordered one during the evening and to my surprise it arrived the very next day!!!! That is what I call good customer service. Since that first night I am sleeping a lot better and do not dread getting up in the morning. The mattress is so comfortable, I chose a… Read Full Review

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“Hassle free ordering & delivery.”

Written on: 01/04/2015 by HarrisonSilva272 (1 review written)

I placed an order for a memory foam mattress with a specified delivery date & had no issues at all. I spoke to a member of the sale team who were very helpful about the size & firmness of the mattress as I've not had & memory foam mattress before & regarding the delivery date and the mattress arrived on the desired date. I would recommend anyone to use this site & would use again myself… Read Full Review

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“not worth the money”

Written on: 31/03/2015 by channy103 (1 review written)

We bought a leather storage bed and memoryfoam mattress as a bundle deal from this company for nearly £300, the RRP of both the frame and the mattress together is advertised as nearly £900 well that's a joke! The bed frame itself is made of the cheapest low quality material, in not even 3 months the screws in the base have come loose from the wood and as the wood is cheap an thin they will not stay screwed back in which causes the bed to squeek and the frame 2 be unsteady. As for the mattress… Read Full Review

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By Mfwcustomerservice

Written on: 01/04/2015

Good Morning,

Thank you for leaving your review.

I am quiet concerned by the remarks made in regards to your recent order and would very much like to find out exactly what has happened here and apologise.

I have contacted you direct this morning via email. If you are able to reply to my email I would be very grateful.

Kind Regards

Lee

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“Very best memoryfoam!”

Written on: 31/03/2015 by davikemp (1 review written)

This is twice that I have purchased a memory foam mattress from Memory Foam Warehouse and I will likely purchase from them in the future. I ordered the Superior Double Outlast this time around and it arrived the next day (Saturday) so you can't complain about the delivery! The Memory foam is thicker from MFW than other retailers, they will have you believe that only a thin layer is necessary quoting that thicker memory foam will mean that you sink into the mattress and won't be able to get out!… Read Full Review

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“Excellent Service”

Written on: 31/03/2015 by Youngbarrel (1 review written)

Web site was easy to use and gave excellent detail of the item I was ordering. I had reason to contact Customer Services after I had placed my order and again received excellent service and my issue was quickly rectified. The delivery of my item was exactly as stated when I placed my order and the Item was exactly what I was expecting. I have no complaints regarding the service I received from start to delivery and would recommend Memory Foam Warehouse to anybody… Read Full Review

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“Couldn't wish for a better sleep ”

Written on: 27/03/2015 by ZoieDowney455 (1 review written)

I purchased a king size memory foam topper as found my bed too hard - originally went for a firmer mattress as suffer bad back. My back wasn't improving so I read reviews stating that a mattress topper would be a good idea if bed feels hard or if have any sleeping troubles. I have to admit I was skeptical that a topper would make that much difference but it has. This has got to be one of the best purchases I have made & would recommend to anyone who wishes to get a better nights sleep. The… Read Full Review

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“excellent customer service”

Written on: 26/03/2015 by rowleya (1 review written)

ordered bed and mattress for my grandson,had it delivered to my address as his mum and dad both work. Went up to their house and and built the bed and then unpacked mattress only to find the wrong size had been delivered, by this time it was too late to ring as memory foam warehouse were closed. I rang 9oclock in the morning and spoke to a very helpful lady in customer service and by 11oclock a new mattress had been delivered ,unpacked by the van driver and fitted to the bed, he even came and… Read Full Review

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By Mfwcustomerservice

Written on: 27/03/2015

Thank you adding your comments - good to see we turned this around so quickly for you and your family.

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“Poor”

Written on: 26/03/2015 by TravisNicholson (1 review written)

I had to cancel my order as my bed was "lost" for 5days!!! Calling customer services and trying to track my order was a nightmare I was given a different story/reason each time I called all ending with the promise of next day delivery. Very poor service!!!… Read Full Review

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By Mfwcustomerservice

Written on: 26/03/2015

Oh my 5 Days! I would agree that is very much outside of our next day delivery promise. Without seeing your order I am unable to read why this happened.The delay may have been with the supplier not sending the goods or the carriers having issues delivering to you home address.

Please can you up date your review with your order number so that I can see what has happened and personally call you to apologies as this is by no means our usual service which we pride ourselves with.

Many thanks

Carol

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“Poor customer service when things go wrong!”

Written on: 25/03/2015

I bought an Outcast Memory Foam mattress from Memory Foam Warehouse in January 2014. Although happy with it at first, after a while it developed two areas of sagging and no longer returns to its original shape or offers adequate support. On complaining (unfortunately a few weeks after the 12 month guarantee ran out) I was told that I had to pay 20% of the cost of a replacement mattress to allow for wear and tear. I believe that the life of a mattress should be measured in years not months and I… Read Full Review

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By Mfwcustomerservice

Written on: 26/03/2015

Many thanks for leaving your review.

We are quite unique with our extended warranty and all details of terms can be found on our site. Not all issues come from a manufacturing issue sometimes these issues can stem from issues with a bed base or care instruction not being followed.

I would like to like to look at the details of your case to see if we can help at all, sadly as you have not left your name I can not contact you this morning. If you can update your review with your order number then I will happily call you.

Many thanks

Carol

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“At last, a good night's sleep!”

Written on: 18/03/2015 by zwWilliams235 (1 review written)

We purchased a memory foam mattress as I have difficulty sleeping on our normal mattress, due to arthritis in my joints. We have heard people say that the mattresses are great and decided to take a chance a buy one without seeing it. OK we might have found we had made a mistake and wasted £80 + plus the cost of a mattress cover but it was a risk worth taking. Luckily it worked out wonderfully and I can now sleep much better on the memory foam surface. The ordering online was easy, the… Read Full Review

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“Lovely mattress, brought it for my daughter, she loves...”

Written on: 20/02/2015 by Wyatt1954 (1 review written)

Lovely mattress, brought it for my daughter, she loves it. Fast delivery. would recommend this mattress exactly as described… Read Full Review

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“didn't look back ”

Written on: 16/02/2015 by zuzze (1 review written)

Simple and effective very pleased with my purchase I bought these for my daughters and little boys bed they sleep much better and keeps them cool at night. I don't regret buying these one bit worth every penny I payed and more I would definitely recommend this company and type of mattress to my friends :)… Read Full Review

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“bed delivered promptly.easy to assemble.does the job.”

Written on: 16/02/2015 by 122Bartlett (1 review written)

bed delivered promptly.easy to assemble.does the job… Read Full Review

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“Great comfort ”

Written on: 15/02/2015 by Wren319 (1 review written)

Have bought three mattress toppers now. Good delivery and tracking information, prompt service great value for money and very comfortable. Would recommend to anyone. They were packed well and I must admit at first I wasn't impressed as the topper looked very squashed but after a short while the shape came back and it seems to be very good quality. Enjoying a really comfortable nights sleep… Read Full Review

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“Good guest bed option for occasional use - and good...”

Written on: 15/02/2015 by Roblesku102 (1 review written)

The bed didn't come quite as quickly as I'd hoped but the website clearly advised that they were busy hence a 2 day delay was reasonable. The bed itself is comfortable and has been used by a guest for more than a week with no complaints. It is a little small for a double so beware it may not be entirely comfortable for 2!… Read Full Review

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“ORDERED A MEMORY FOAM TOPPER”

Written on: 15/02/2015 by Sloanrc118 (1 review written)

JUST TO SAY THE TOPPER IS GREAT AND MAKES MY BED SOFA MUCH MORE COMFY. THANKS :)… Read Full Review

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