Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

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Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

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Latest Reviews

“Poor customer service & quality of item”

Written on: 24/01/2016 by 242Law (1 review written)

Bought a foam topper and pay for a next day delivery service that came one day late! I could have been forgiven for that but the state of the topper that came was horrendous , I wish I could uploaded pictures of it. Holes and scratches all over. Now the customer service is really lacking of human touch! After emailing the company about the condition of the topper and what could be done about it, all I got is not an single apology or any sort of it ! Straight forward email regarding the… Read Full Review

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By Mfwcustomerservice

Written on: 26/01/2016

I'm very, very sorry the topper you received from us was faulty in some way. We usually try and keep our customers happy by offering a replacement if this occurs. If you could please give me a name or order number and we can then get this resolved properly for you as soon as possible.
Kind Regards
MFW

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“Waiting 3 weeks for order and I'm ignored by customer...”

Written on: 17/01/2016 by Izabella198 (1 review written)

terrible experience and customer service! I ordered a topper two weeks ago and I am still waiting. I call the customer service and I'm told they'll call me back and I never get a call back, when I call back nobody picks up. I'll be making a Paypal claim very soon if this issue isn't resolved! This is the second order in a row I have had issues with. I'd encourage people to avoid this company and shop elsewhere as low prices aren't worth it for the hassle it takes to get the product you pay for… Read Full Review

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By Mfwcustomerservice

Written on: 19/01/2016

Thanks for leaving your review, I am terribly sorry to read that your order has not arrived. If you could update your review with your order number and postcode I will be able to find your record and give you a call.

I would like to apologise for the disappointed caused and will pass your comments to the Directors for further investigation regarding the poor level of service.

Kind Regards MFW

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“Good product, appalling customer service”

Written on: 01/10/2015 by pipnat (1 review written)

This company does not believe in customer communication. They don't believe in normal business practice and don't bother with emails to confirm receipt of your order, despatch of your order or expected delivery date. Any queries are steadfastly ignored. I am a returning customer and an order placed 12 months ago was dealt with as one would expect, hence my placing another order. It seems my loyalty was misplaced. I have been charged twice for my order and am trying to get a refund… Read Full Review

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“Poor quality products -- even worse customer service!”

Written on: 21/07/2015 by ellynstokesross (1 review written)

I purchased a bed frame from Memory Foam Warehouse at the end of May. Last week (i.e. about a month later), one of the side beams of the frame suddenly cracked lengthwise, nearly splitting in half. The bed has not been used/abused in any unusual way. Upon closer examination, it has clearly split along a pre-existing fault in the wood. We weren't thrilled with the quality of the bed when we first received/assembled it, but we would never have expected something like this. I called the company's… Read Full Review

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By Mfwcustomerservice

Written on: 24/07/2015

Good Afternoon,

Many thanks for leaving your review. We do value all comments made as it can highlight area's of the business to improve.

From looking a the file I can see that we have been in touch with you this week as the damage to the bed is not something we we expect to see with Manufacturing faults and more of accidental damage.

I will arrange for customer service to follow up with you.

Regards,

Carol

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“Do not buy anything from this comapny”

Written on: 05/07/2015 by Peternlek (1 review written)

I ordered a product from Memory Foam Warehouse for my sister which she subsequently decided she didn't want. I have attempted to get a refund from Memory Foam Warehouse on multiple occasions (even having to send proof of postage to them as they seem to have no record of the return!) but have been fobbed off every time. A company's rating should not be based on sales that are smoothly transacted but on how the company deals with customer returns and complaints and Memory Foam Warehouse is a… Read Full Review

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By Mfwcustomerservice

Written on: 21/07/2015

Good Morning,

Thank you for your review.

I am very sorry to learn about your order and the problems you have experienced. I would like to apologise for any inconvenience caused. I would like to look into this further and find out exactly what has happened with this order.

In order for us to me to look into this and to contact yourself to discuss this further. Can you please update your review with your order number. This will enable me to locate your order and contact yourself direct to apologise in person.

I trust the above is of an assistance and look forward to speaking with yourself.

Kind Regards

Lee

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Peternlek's reply to Mfwcustomerservice's Comment

Written on: 23/07/2015

The order number was: 100241955, I've already emailed your customer services dept. proof of return postage, can send again if this would help...

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By Mfwcustomerservice

Written on: 24/07/2015

Good morning,

I have checked and you refund was made some time ago to your amazon payments. Please log into your account to retrieve the funds. I have left you a voicemail too as was hoping to speak with you.

apologies

Carol

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“Very satisfied customer. Super product, exceptional...”

Written on: 05/06/2015 by Roberth151 (1 review written)

We needed a euro king size, which is really difficult to find in the UK.But this company not only produce it they provide an excellent service and quality products… Read Full Review

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“VERY SATISFACTORY RESPONSE TO COMPLAINT”

Written on: 04/06/2015 by 298Delaney (1 review written)

I purchased a single bed in March but wasn't happy with some of the slats provided for the base. My complaint was handled very quickly, politely and satisfactorily. A full set of new slats was delivered a couple of days later… Read Full Review

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“Great service nice topper”

Written on: 01/06/2015

The service was great, our topper arrived the day after I ordered it! Very impressed with that, and full tracking info. We had the Double Coolmax 7.5cm 75kg Memory Foam Mattress Topper. My husband has a bad back and it has helped him greatly. I only weigh 7.5 stone and I dont sink in it as much as I thought, but it does also help my aches a little too. The only downside is, we were very disappointed that the coolmax cover is only 'coolmax' on one side, so if turned you have a shiny side, and… Read Full Review

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“Peaceful sleep at last"”

Written on: 29/05/2015 by Rickotter (1 review written)

Has been put off "Memory" matresses due to stories of elderly people being unable to get out of bed unaided and since i am 81 did not want to risk this. However visiting some old friends they mentioned that they had bought one from Memory Foam Warehouse eome 12 months before and had not experienced any such problems, and even let me have a test lie down on it. So I purchased the same one as they had which had been reduced from £235 to £199 and am delighted with it. I have no problems with… Read Full Review

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“Excellent, fast service and fantastic beds”

Written on: 28/05/2015 by Bixsmof (1 review written)

Hassle free service, very good quality beds for both my kids. Good value for memory foam, no complaints at all. Thank you… Read Full Review

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“Ideal Mattress to Sleep on”

Written on: 28/05/2015 by gzArcher347 (1 review written)

The mattress is very light, comfortable and of the right thickness which gives your body the required contours to sleep on. In fact I am thinking of replacing another mattress with this one too. Though the packing was a bit strange but quite easy to remove. The only issue I had was with the delivery service. No prior intimation, no 30/60 minute warnings and the window given was a complete 12 hours period. This means that one has to take a day off and stay indoors for the delivery van to… Read Full Review

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“Better than Tempur”

Written on: 28/05/2015

Excellent service in-store. Professional & unbiased advice based on our needs. Nice that the staff LISTEN. Good range displayed to choose from with no pressure to buy while trying various models. The prices are really competitive and the quality is first rate. Free delivery was next day by courier and we unpackaged and left the mattress for three-days to settle before putting it on our divan base. We were used to a Dunlopillow latex matress (costing over £1000) so at £220 we were a… Read Full Review

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“Fast delivery and comfortable mattress ”

Written on: 28/05/2015 by HadassahDaniels (1 review written)

Fast delivery and comfortable mattress. Good for my elderly mom. She can now sleep well without back ache… Read Full Review

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“A must for a good nights sleep”

Written on: 28/05/2015 by ClaudiaSchwartz327 (1 review written)

Now I enjoy the refreshment of a comfortable nights sleep thanks to my new memory foam… Read Full Review

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“DOUBLE MATTRESS PROTECTOR”

Written on: 28/05/2015

The speed of the delivery was excellent and I was thrilled with the quality and price of the product. I would certainly recommend this product and company to others. All transactions were spot on and the web shopping page was easy to use and I had no problems what so ever. There are no bad points to detail. Makes a nice change to have a simple, quick transaction of a good product at a good price… Read Full Review

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“Comfy”

Written on: 28/05/2015

Felt really strange at first but it just moulds to your body shape. Like it's hugging you best sleep for ages… Read Full Review

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“Fantastic nights sleep!”

Written on: 28/05/2015 by OmariSchwartz (1 review written)

Great value mattress, very comfortable. Delivery was as advertised - next day. Plus got a phone call from the courier 30 minutes before delivery - very handy. Delivery driver even took it in the house for me!… Read Full Review

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“Sweet dreams”

Written on: 28/05/2015 by Becuhka (1 review written)

Since I got this mattress I can sleep again without bring disturb by the person nex to me movements, it's confy, just good. Good value for money Good service too, very fast delivery… Read Full Review

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“Fantastic product and service”

Written on: 28/05/2015 by 1974Coleman (1 review written)

Our mattress arrived in a few days rather than the few weeks other suppliers stated, and the difference between our old sprung mattress and the Memory Foam Warehouse Memory Foam topped mattress is outstanding. The Memory Foam top fits snugly, and the excellently sprung mid and bottom of the mattress supplies unrivalled support and comfort. Great product, great price, great service, who could ask for more?… Read Full Review

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“new mattress cover”

Written on: 21/05/2015 by 1945McKee (1 review written)

Hi, I ordered a King Size Outlast Ultra Memory Foam Mattress from the website. When I opened it I realised the cover is bad. There is a hole on it (approximately 1cm x 1cm). I wrote to the customer service and sent some pics to them. Some days later I got a brand new cover from them. Correct company… Read Full Review

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