Memory Foam Warehouse Reviews - www.memoryfoamwarehouse.co.uk

★★★★★
4.7 / 5
3400
94% of users recommend this
  • Value For Money

Media Gallery for Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

Memory Foam Warehouse - www.memoryfoamwarehouse.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

“SHOCKING AFTER SALES SERVICE AND POOR QUALITY GOODS”

Written on: 18/05/2016 by Kwjcarless1472 (1 review written)

Despite numerous emails 17 in total,calls dropped when on hold and promised calls not returned,all this on top of a home inspection from MFW to ascertain and confirm the faulty mattress I am no further down the line as of day one, which for the record was 5 weeks ago. Memory Foam Warehouses after sales service is unprofessional and down right obtuse, as a customer I have been treated with contempt and ignored for the last 5 weeks with back street avoidance tactics and blatant disregard for… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“rubbish customer service”

Written on: 03/05/2016 by JenTh (1 review written)

I have made 2 orders with this company on separate occasions - the first time i was happy and had no complaints. Sadly this was not the case during my recent experience with them. I ordered their most expensive topper which cost approx £150 as i have a serious and painful back condition and this would have helped matters. I noticed immediately on arrival that the cover was damaged (already on the mattress) they sent me a replacement eventually after several emails. When it did arrive i had… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 07/05/2016

Good Afternoon,

Thank you for taking the time to leave us a review. My apologies for the damage you have on your topper. Unfortunately due to the timescale situation there has been nothing further we can do, any company only has a certain amount of time set for complaints about damages and faults once you have bought an item from them and as the item was bought in January but the complaint about the damage was only brought to our attention in April it has been too long for us to be able to log any complaints with courier companies for the damage as it may well have been done by them. My apologies again.

Kind Regards
MFW

Reply to this comment
Report this review

“Trustworthy company”

Written on: 08/04/2016

We bought memory foam mattress just before the Easter bank holiday. The mattress arrived in 2 days which was surprisingly fast. The quality is amazing which gave us much better sleep. Thanks a lot. I wil definitely recommend you. Hakan… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Great Fantastic Company”

Written on: 07/03/2016 by lindood (1 review written)

We ordered a 4G memory foam mattress on 3/3/2016, arrived on 4/3/2016, let it air for a day, hardly any smell. It is so so comfy, both my husband and I have slept so well, no more aches when we get up in the morning. Next time we need a new mattress we will definitely use this company again. Thankyou Memory Foam warehouse… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 08/03/2016

Good afternoon,

Thank you for taking the time to leave us your review, we hope you enjoy your product and continue to purchase from us in the future.

Kind Regards
MFW

Reply to this comment

Lindood's reply to Mfwcustomerservice's Comment

Written on: 08/03/2016

The mattress is just brilliant and fantastic!. Thankyou. Regards

Reply to this comment
Report this review Read 2 Comments

“Very poor quality product, no notification of delivery”

Written on: 17/02/2016 by Elizao1962 (1 review written)

*Ordering* Ordered a bed and mattress deal from here. First disappointment was; despite the website telling me I would be contacted to inform me when the items would be delivered; I received no notification at all and it was only by chance that I had booked a day off work when the items turned up, well the bed....i was then told that the mattress would arrive "at some point" during that day, so had to then spend the rest of my day off work waiting in for the delivery. *Product* The quality of… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 17/02/2016

Good morning,

Thank you for your review. I apologize for any inconvenience caused to you from ourselves as this may have been a faulty bed. If this has still not been dealt with could you give us an order number and we can look into this for you and get the matter resolved as quickly as possible. We take the happiness of our customers very seriously and would like to make sure you have a positive experience with us in the future.

Kind Regards
MFW

Reply to this comment
Report this review

“Poor customer service & quality of item”

Written on: 24/01/2016 by 242Law (1 review written)

Bought a foam topper and pay for a next day delivery service that came one day late! I could have been forgiven for that but the state of the topper that came was horrendous , I wish I could uploaded pictures of it. Holes and scratches all over. Now the customer service is really lacking of human touch! After emailing the company about the condition of the topper and what could be done about it, all I got is not an single apology or any sort of it ! Straight forward email regarding the… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 26/01/2016

I'm very, very sorry the topper you received from us was faulty in some way. We usually try and keep our customers happy by offering a replacement if this occurs. If you could please give me a name or order number and we can then get this resolved properly for you as soon as possible.
Kind Regards
MFW

Reply to this comment
Report this review

“Waiting 3 weeks for order and I'm ignored by customer...”

Written on: 17/01/2016 by Izabella198 (1 review written)

terrible experience and customer service! I ordered a topper two weeks ago and I am still waiting. I call the customer service and I'm told they'll call me back and I never get a call back, when I call back nobody picks up. I'll be making a Paypal claim very soon if this issue isn't resolved! This is the second order in a row I have had issues with. I'd encourage people to avoid this company and shop elsewhere as low prices aren't worth it for the hassle it takes to get the product you pay for… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 19/01/2016

Thanks for leaving your review, I am terribly sorry to read that your order has not arrived. If you could update your review with your order number and postcode I will be able to find your record and give you a call.

I would like to apologise for the disappointed caused and will pass your comments to the Directors for further investigation regarding the poor level of service.

Kind Regards MFW

Reply to this comment
Report this review

“Good product, appalling customer service”

Written on: 01/10/2015 by pipnat (1 review written)

This company does not believe in customer communication. They don't believe in normal business practice and don't bother with emails to confirm receipt of your order, despatch of your order or expected delivery date. Any queries are steadfastly ignored. I am a returning customer and an order placed 12 months ago was dealt with as one would expect, hence my placing another order. It seems my loyalty was misplaced. I have been charged twice for my order and am trying to get a refund… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Poor quality products -- even worse customer service!”

Written on: 21/07/2015 by ellynstokesross (1 review written)

I purchased a bed frame from Memory Foam Warehouse at the end of May. Last week (i.e. about a month later), one of the side beams of the frame suddenly cracked lengthwise, nearly splitting in half. The bed has not been used/abused in any unusual way. Upon closer examination, it has clearly split along a pre-existing fault in the wood. We weren't thrilled with the quality of the bed when we first received/assembled it, but we would never have expected something like this. I called the company's… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 24/07/2015

Good Afternoon,

Many thanks for leaving your review. We do value all comments made as it can highlight area's of the business to improve.

From looking a the file I can see that we have been in touch with you this week as the damage to the bed is not something we we expect to see with Manufacturing faults and more of accidental damage.

I will arrange for customer service to follow up with you.

Regards,

Carol

Reply to this comment
Report this review

“Do not buy anything from this comapny”

Written on: 05/07/2015 by Peternlek (1 review written)

I ordered a product from Memory Foam Warehouse for my sister which she subsequently decided she didn't want. I have attempted to get a refund from Memory Foam Warehouse on multiple occasions (even having to send proof of postage to them as they seem to have no record of the return!) but have been fobbed off every time. A company's rating should not be based on sales that are smoothly transacted but on how the company deals with customer returns and complaints and Memory Foam Warehouse is a… Read Full Review

Visit memoryfoamwarehouse.co.uk

By Mfwcustomerservice

Written on: 21/07/2015

Good Morning,

Thank you for your review.

I am very sorry to learn about your order and the problems you have experienced. I would like to apologise for any inconvenience caused. I would like to look into this further and find out exactly what has happened with this order.

In order for us to me to look into this and to contact yourself to discuss this further. Can you please update your review with your order number. This will enable me to locate your order and contact yourself direct to apologise in person.

I trust the above is of an assistance and look forward to speaking with yourself.

Kind Regards

Lee

Reply to this comment

Peternlek's reply to Mfwcustomerservice's Comment

Written on: 23/07/2015

The order number was: 100241955, I've already emailed your customer services dept. proof of return postage, can send again if this would help...

Reply to this comment

By Mfwcustomerservice

Written on: 24/07/2015

Good morning,

I have checked and you refund was made some time ago to your amazon payments. Please log into your account to retrieve the funds. I have left you a voicemail too as was hoping to speak with you.

apologies

Carol

Reply to this comment
Report this review Read 3 Comments Read Verified Business Response

“Very satisfied customer. Super product, exceptional...”

Written on: 05/06/2015 by Roberth151 (1 review written)

We needed a euro king size, which is really difficult to find in the UK.But this company not only produce it they provide an excellent service and quality products… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“VERY SATISFACTORY RESPONSE TO COMPLAINT”

Written on: 04/06/2015 by 298Delaney (1 review written)

I purchased a single bed in March but wasn't happy with some of the slats provided for the base. My complaint was handled very quickly, politely and satisfactorily. A full set of new slats was delivered a couple of days later… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Great service nice topper”

Written on: 01/06/2015

The service was great, our topper arrived the day after I ordered it! Very impressed with that, and full tracking info. We had the Double Coolmax 7.5cm 75kg Memory Foam Mattress Topper. My husband has a bad back and it has helped him greatly. I only weigh 7.5 stone and I dont sink in it as much as I thought, but it does also help my aches a little too. The only downside is, we were very disappointed that the coolmax cover is only 'coolmax' on one side, so if turned you have a shiny side, and… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Peaceful sleep at last"”

Written on: 29/05/2015 by Rickotter (1 review written)

Has been put off "Memory" matresses due to stories of elderly people being unable to get out of bed unaided and since i am 81 did not want to risk this. However visiting some old friends they mentioned that they had bought one from Memory Foam Warehouse eome 12 months before and had not experienced any such problems, and even let me have a test lie down on it. So I purchased the same one as they had which had been reduced from £235 to £199 and am delighted with it. I have no problems with… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Excellent, fast service and fantastic beds”

Written on: 28/05/2015 by Bixsmof (1 review written)

Hassle free service, very good quality beds for both my kids. Good value for memory foam, no complaints at all. Thank you… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Ideal Mattress to Sleep on”

Written on: 28/05/2015 by gzArcher347 (1 review written)

The mattress is very light, comfortable and of the right thickness which gives your body the required contours to sleep on. In fact I am thinking of replacing another mattress with this one too. Though the packing was a bit strange but quite easy to remove. The only issue I had was with the delivery service. No prior intimation, no 30/60 minute warnings and the window given was a complete 12 hours period. This means that one has to take a day off and stay indoors for the delivery van to… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Better than Tempur”

Written on: 28/05/2015

Excellent service in-store. Professional & unbiased advice based on our needs. Nice that the staff LISTEN. Good range displayed to choose from with no pressure to buy while trying various models. The prices are really competitive and the quality is first rate. Free delivery was next day by courier and we unpackaged and left the mattress for three-days to settle before putting it on our divan base. We were used to a Dunlopillow latex matress (costing over £1000) so at £220 we were a… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“Fast delivery and comfortable mattress ”

Written on: 28/05/2015 by HadassahDaniels (1 review written)

Fast delivery and comfortable mattress. Good for my elderly mom. She can now sleep well without back ache… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“A must for a good nights sleep”

Written on: 28/05/2015 by ClaudiaSchwartz327 (1 review written)

Now I enjoy the refreshment of a comfortable nights sleep thanks to my new memory foam… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review

“DOUBLE MATTRESS PROTECTOR”

Written on: 28/05/2015

The speed of the delivery was excellent and I was thrilled with the quality and price of the product. I would certainly recommend this product and company to others. All transactions were spot on and the web shopping page was easy to use and I had no problems what so ever. There are no bad points to detail. Makes a nice change to have a simple, quick transaction of a good product at a good price… Read Full Review

Visit memoryfoamwarehouse.co.uk
Report this review
overview
memoryfoamwarehouse.co.uk