I am based in Australia. I contacted customer support and they provided me the information I needed to purchase a subscription. I accidently order a different subscription (flexi), received the login information, but my access was denied. I contacted customer support and basically had to re-order the premium subscription at additional cost. Russian services refused to do anything to help and treated me like an idiot, like I was trying to rip them off! Since ordering the correct subscription (premium), which is the only one that works from Australia, I have been happy with the service. However the treatment and lack of understanding from customer support has left a bad taste in my mouth. They obviously don't understand that I am a prospective customer that could potentially spend more than 200 pounds sterling each year with them and jeopardise that by arguing with me over 16 pounds, which they refuse to refund me because the codes don't work from Australia! Even if they can't technically refund subscription codes that have been issued, they could do something to help me out as I am sure that I am not the only person that has mistakenly purchased a service that is not available in Australia. Their website doesn't mention this either; you have to e-mail customer support to find out this information. In fact their website basically says that the premium subscription is no longer available and to purchase the flexi subscription, which is better. If only it would work in Australia! Good product, but rude and arrogant attitude if you mistakenly purchase a subscription that does not work in your location!