OneSpecs Reviews - www.onespecs.co.uk

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★★★★☆
4.2 / 5
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  • Value For Money

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Latest Reviews

★☆☆☆☆

“Worst Service Ever”

Written on: 22/10/2013 by louvre (1 review written)

I purchased a pair of glasses online from this company which also use www.feicim.ie as an online website. The glasses were the wrong glasses, we tried to contact the company using the number advertised online - it does not work. We emailed the company no reply, Phoned the number which was based in Jersey to no avail. I have a pair of glasses which are of no use to me and wish to return them. Their policy is a no quibble policy return up to 14 days from dispatch - the glasses were dispatched… Read Full Review

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★★★☆☆

“Good frames, good lense stock, poor workmaship & service”

Written on: 07/06/2013 by Live2Die (16 reviews written)

I actually bought some glasses from Onespecs about 6 months ago and held back from writing a review as I wanted to test out the quality of their product. The Order ========= The order process was very smooth and I ordered a basic frame from their Icy range, with standard refractive-index lenses and the free anti-reflective coating they were offering at the time. I didn't want to spend too much as I had no idea what to expect, especially seeing as they were based in Jersey. I believe I paid… Read Full Review

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★★★☆☆

“safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet...”

Written on: 23/03/2013

safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet safsf fsdgf sd fsdg fsd hgjghj uykyukhuky iyuoytuiet… Read Full Review

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★☆☆☆☆

“Ridiculously Slow”

Written on: 19/03/2013 by Vauxy2013 (1 review written)

I live in London and OneSpecs is based in Jersey. They might as well be in Timbuktoo. Placed online oder on March 6, heard nothing for days. Finally an email on March 14 to say the item has shipped. It's now March 19 and we still haven't received our order. Never again! … Read Full Review

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★★★★★

“THE BEST GLASSES”

Written on: 24/02/2013

After debating for quite a time l thought l would order a pair of glasses on line. I have been pleasantly surprised at the quality and fitting. I have already told all my friends at work how thrilled l am and they couldn't believe how good they are.I will defininatly be ordering more at £20 you just cannot go wrong.They were delivered very quickly too, and packed well, excellant. Can't wait to buy another pair… Read Full Review

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★★★★★

“so impressed. i love onespecs”

Written on: 03/11/2012

Great value. Great quality glasses and quick delivery. I will definitely be using them again… Read Full Review

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★★★★★

“Great customer service”

Written on: 07/07/2012

Am pleased to say I had a great experience buying from one specs. I ordered two pairs and they came quite quickly. One of the pairs I didn't like at all and it was no problem to send them back and exchange them,they were very helpful over the phone and I had my new glasses quickly. I liked the huge choice of glasses at extremely low prices… Read Full Review

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★☆☆☆☆

“Worst Customer Service Ever”

Written on: 06/07/2012 by paulbates3 (1 review written)

I order a pair of perscription sunglasses on 6 June. The order status was changed to shipped a couple of weeks later. I am still yet to receive them. I have sent 3 email to them and have had no repies. This is the worst company i have ever ordered from. They are quick to take your money but do not respond to communication. The only reason i gave them one star is because 0 is not an option. STAY WELL CLEAR OF THIS TIN POT COMPANY!!!… Read Full Review

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Ipakenny's Response to paulbates3's Review

Written on: 02/11/2012

The glasses were lost in the post. You received a replacement.

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★☆☆☆☆

“stay clear”

Written on: 22/06/2012 by maccgirl (1 review written)

Have had glasses of them before but this time the service is no good I order reading glasses for my dad that was on 6th June still no sign They dont answer emails if they do they dont answer what you have ask Never again ordered some from somewhere else a week ago and there in the post already… Read Full Review

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★☆☆☆☆

“Rubbish service here”

Written on: 18/06/2012

This is a very poor online service compared to some other companies. They took over three weeks to produce original order, do not answer emails and do not replace damaged goods. Go to a reputable optician and save yourself some grief… Read Full Review

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★★★★★

“great!”

Written on: 11/06/2012 by chrisbakeradi (1 review written)

Love the glasses, great value at only £15 fast delivery will be using again very soon… Read Full Review

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★★★★★

“Great”

Written on: 08/06/2012

I'm very happy with quality and delivery time and the most important - great price !!! Thanks very much ! Tom… Read Full Review

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★★★★★

“Well satisfied.”

Written on: 08/06/2012 by vanessa.cornick (1 review written)

I ordered over the diamond jubilee weekend and received the glasses in the post the day after postal service resumed.Love the glasses and correct prescription on them.Going to purchase another two pairs for myself… Read Full Review

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★★★★★

“Fantastic service”

Written on: 15/05/2012 by RoisinDubh (1 review written)

I ordered two pairs of prescription glasses from onespecs having read about them on another site. Both were from the Icy range so only £15 each + p&p. One pair were prescription sunglasses. Both pairs arrived to me in Ireland yesterday and I have to say I am delighted with them both. I immediately started wearing one pair and as it was a sunny day I wore the sunglasses when out and about. I found both pairs comfortable and true to the prescription and unbelievable value for money. I will be… Read Full Review

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★☆☆☆☆

“WORST SERVICE EVER!”

Written on: 09/03/2012 by Unhappycustomer2012 (2 reviews written)

Sent the wrong glasses - which were used, marked and the frame was chipped. Telephoned to complain - I may as well of talked to the wall! Don't waste your time or money ordering from OneSpecs - absolute disgrace… Read Full Review

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★★★★★

“Spot on”

Written on: 25/01/2012 by joemarshalljm (1 review written)

Great price, fast delivery. When an item wasn't quite what I wanted they swapped them quickly under there 14 day guarantee after I spoke to helpful staff on the phone. I can't fault these guys really. I would use again!… Read Full Review

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★☆☆☆☆

“Appalling customer service”

Written on: 07/10/2011

Had a very bad experience with dire customer service, similar to femurfan. Will not give any details which may identify me as I have already experienced their vindictiveness… Read Full Review

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★★★☆☆

“Good value but Open Box and a late delivery”

Written on: 16/09/2011

I suspect it is a widely practiced method by this company, but if it is, it’s not recommended. The Air Optix lenses arrived in a closed box, but the Ciba Vision Focus Dailies, which is a slightly more bulky box (nothing major, but it holds 30 lenses) arrived completely and purposely opened, flattened, while the lenses that were in it were placed next to the flattened box in the envelope. As a doctor, I know that the process of packing these contacts is hands-free, as it should be, in the… Read Full Review

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★☆☆☆☆

“Onespecs Stay Clear”

Written on: 04/07/2011 by femurfan (1 review written)

Trawled the internet for prescription glasses and decided to buy them from Onespecs. Easy website to negotiate and order what you want. I ordered the glasses and they arrived within 2 weeks which was very acceptable. I was very happy, but the glasses developed a problem with the nosepad which had split. I contacted customer services who agreed for me to send them the glasses back at there expence to repair. I sent them back and this is where the problems started. I received a very nasty email… Read Full Review

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Femurfan's Response to femurfan's Review

Written on: 11/07/2011

just to update on the review that I wrote here. I have just received a very nasty email from onespecs saying that my review was unfair and that I have been blacklisted. This is a company that needs some training in customer care? My issue has been all about the customer care and after service I received, as the glasses were faulty, which when you buy a product with a fault you expect good customer care with no hassles. I will say no more.

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★★★★★

“Great Value, top quality”

Written on: 20/06/2011 by Mrloz (1 review written)

The title says it all- very good quality at an amazing price. They arrived quickly in a solid case too. My only "complaint" is that the website doesn't prefill your prescription onto your next order; it all has to be entered manually again with the risk of you entering a figure wrongly. I'd like a simple one click "send me another pair to the same prescription" button please… Read Full Review

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