Written on: 06/04/2012 by cestrian (1 review written)
In June 2011 I ordered some additional flooring to extend a wooden floor bought previously from this company. I paid in cash upfront for a special order that was supposed to take 3 weeks. Nothing arrived and there was no communication from them. None of my phone calls were returned and letters, sent recorded delivery, were ignored. In the end I resorted to getting a judgement against them in the small claims court but this too was ignored. I have given up hope of ever getting the goods I... (read more)
Written on: 16/02/2012
We spent nearly £4000 with this company on a wooden floor. Within weeks it had started to lift. I recalled them and after months and months of delays, excuses and failure to turn up they refused to acknowledge any of it was their fault. I had an independent survey carried out by a NICF and FITA inspector and his report indicated they had fitted it badly and it was entirley their fault. They still refused to acknowledge any responsibility. I tried to speak with the director of the company... (read more)
Written on: 17/11/2011
Where to start.... i ordered some Karndean flooring from this company over the phone, They took my card details and I was told as soon as it is processed they would ship my flooring. they never took payment so I called and they said they had a problem with their card machine, could i pay by Bank Transfer, which I did. 8 weeks later of going back and forth, still no flooring! so I asked for a refund, which they said would credit my account in 3 - 4 working days! No refund came. We called... (read more)
Written on: 03/11/2011 by Annoyed1984 (1 review written)
This is the worst experience I have ever had with a company! Definitely do not buy from these guys. I ordered £500 worth of flooring months ago from stockport flooring after seeing the completlyflooring.co.uk website . Was told it would take 2 weeks. After 2 weeks I called them and they gave me a delivery date. Took time off to stay at home for the delivery which never arrived. I was then told it was in packing, then again it never arrived, they finally told me that they actually have... (read more)
Written on: 26/10/2011
I should have been wary from the rearranged quotation appointment. On the 30th September I was told that my order would be fitted within 7 - 10 days. After 3 phone calls I was given a fitting date of 27 th October . 7.45 am on the fitting day I was told that there was a problem, but the carpet would be fitted the next day or Friday at the latest, I would receive a phone call at 9.00 to confirm the day. AN hour later I rang them, I was promised a confirmation phone call within the next 10... (read more)
Written on: 27/09/2011
We ordered an adhesive from Stockport flooring and paid by paypal. After weeks of chasing them the glue never arrived therefore after six weeks of placing the order we decided to cancel it. That was back in April and are still waiting for a refund. I have made over 30 phonecalls and have been told that the refund will arrive by paypal which it hasn't. The latest update is that they are writing me a cheque but that was three weeks ago so its fair to say we won't be getting the refund any time... (read more)
Written on: 18/09/2011 by Angela123
I have used this company before with no problem but this time when I ordered 2 lots of Karndean worth over £1000 the money was debited from my credit card account the day after ordering but the goods hadn't been delivered after a fortnight. One excuse after another was trotted out and I think I spoke to every employee bar the works cat, all to no avail. Not once did any of them return a phonecall. At first I was told they weren't delivering as they only had part of my order then when I told... (read more)
Written on: 21/08/2011 by goinggone2011 (3 reviews written)
Have to say the staff at Stockport Flooring were really helpful and very friendly. Makes a refreshing change! They showed a good level of knowledge to help me get the right product. The safety floor vinyl was perfect and the price was very competitive. Would highly recommend. (read more)
Written on: 10/07/2011 by harrys
This is about the only excuse this apology for a company has not come up with to explain why my order didn't arrive. Having had a previous bad experience with this company I decided, against my better judgement to give them another chance. I placed an order with them over two weeks ago only after being assured it would be with me in two days time and asked them to phone me as soon as it came in. After five days without contact I phoned them up to see where my order was, only to be told... (read more)
Written on: 04/07/2011 by vistamoraira (1 review written)
I have had to give them a One Star, but quite frankly they don't even deserve this!!!!! I placed an order for almost £600 with this company for laminate flooring. After 4 weeks the goods still had not arrived, and was finally told by Stockport Flooring that, whilst they had received my funds via Paypal they had never received the order. This was untrue according to Paypal. I put in a claim for the refund of my money via Paypal and all Stockport Flooring had to do was confirm to Paypal... (read more)
Written on: 02/07/2011
Read the previous reviews and judge for yourself. Don't be a fool like me. I placed my order, waited 3 weeks and then got the phone call to say that they couldn't get the items I had ordered and paid for. Just to really hack me off, they said it would be 28 days before I would get my refund - Why? The guy on the phone was extremely offensive when I demanded an immediate refund and told me that his accounts department was too busy to do refunds - Really! They didn't have any trouble... (read more)
Written on: 07/06/2011
Buyer beware! Stockport flooring also trades on-line under directflooring2u and directlighting2u. Bought a light from them, worst comms/customer service I have experienced from a retailer - had to chase them every step, was expected to wait 1-2 months for item to come into stock, it never came in and they never contacted me to tell me they couldnt get it, at two months they finally offered a refund, the refund never materialised, I chased them several times and no-one wanted to accept... (read more)
Written on: 27/05/2011 by johnsonwiltshire
Just had my living room, through to conservatory, fitted with real wood flooring. Love it! Went into the showroom, as they are local, and the welcome was as we’d wanted. Enough attention to let us browse through the showroom on our own, but always there when we needed some advice. We finally decided on the colour and style we wanted, and welcomed the help to determine our final product. Our conservatory opens onto a well used garden space and is a busy access point in our household so... (read more)
Written on: 05/05/2011 by bathrugbymike (1 review written)
The same problems as everyone else!
Took my money, never delivered, i cancelled the order within 28 days and never got my money back.
Hve been chasing them for months, but they never ring back,unable to speak to anyone in authority.
Has anyone got their money back from this company?
If so how did they get it?
It would be interesting to find out how many people are owed money by this company.
We could maybe all make a plan to get it? (read more)
Written on: 20/04/2011
I swear to God, this company (Stockport Flooring) is enough to make your blood boil. We ordered a significant amount (£1k worth) of Karndean about 5 weeks ago. It has still not arrived. Very interesting that everyone on here has exactly the same story - yes, they're cheap but they are so, so bad!! They've taken our cash and can't or won't deliver our goods. Our build is now delayed for the third time and we've had to compromise on our kitchen. Getting hold of them is impossible but when... (read more)
Written on: 17/04/2011
RUBISH SERVICE!!! Took my money and said that the order was never processed. Couldnt find my name on the system. Then tried to blame me??? How come its my fault?? I gave you my money for 11 packs of flooring.....??
oooops, then they found the order......oooops they said sorry. NOT GOOD ENOUGH!!!! (read more)
Written on: 16/04/2011
Where do I start. Placed order in January, advised order would arrive in 10 days. It didn't come, told there was a delay, but couldn't promise when the flooring was due in. We cancelled ordered, waiting 28 days as per their cancellations and refund policy, 28 days came and went, I made numerous telephone calls and emailed three times, all asking for a response and acknwledgement, we were completely ignored,and was promised a return call from Barry who works in the online order accounts, no... (read more)
Written on: 14/04/2011
Another similarly awful experience to add to the many others on here, ordered Amtico, waited the 10 days, phoned up and became suspicious when the employee who answered didn't even bother take my order number or details, just told me that they were expecting a delivery next week or maybe the week after, and when I asked him to confirm it would contain my tiles he told me he was sales and not purchasing. Found the comments here, so purchased elsewhere (who delivered everything next day), and... (read more)
Written on: 13/04/2011
*****DO NOT USE THIS COMPANY******* SAME PROBLEMS AS CUSTOMERS BELOW. ORDERED KARNDEEN IN DECEMBER.... NOW APRIL AND HAVE CANCELLED ORDER AFTER BEING GIVEN DATE AFTER DATE FOR DELIVERY.... CAN NOT GET ANSWER ON PHONE NOW AND NO REPLIES TO EMAILS. BEEN TOTALLY RIPPED OFF!!! (read more)
Written on: 13/04/2011
Avoid buying anything from this company - very dodgy was suspicious after getting emails about order from 3 different company names and money taken from card in another name. Made an order for some karndean - promised within a week, 3 weeks later no delivery and company claimed was problem with supplier. I called Karndean myself and they stated what i was after was in stock!
Called and asked to cancel and refund - at first they refused to send me a cancellation email with promise of... (read more)
Written on: 12/04/2011
VERY VERY VERY BAD COMPANY
DO NOT USE- I'AM SURE THEY ARE THE SAME COMPANY FROM READING, BERKS THAT 2 YEARS AGO WENT BUST.
DO NOT USE, THEY NEVER RETURN ANY CALL EMAIL AND SIMPLY TAKE YOUR MONEY AND NEVER DELIVER WHAT HAS BEEN PROMISED OR ORDERED
THEY DO NOT DESRVE 1 STAR, BUT HAD TO BE ABLE TO SEND MESSAGE 8--( (read more)
Written on: 03/04/2011
terrible customer service. said product available within 10 days.Waited nearly a month and had to keep checking. Never came in stock asked for refund and told would be within 28days (read more)
Written on: 23/03/2011 by rojchris (2 reviews written)
Another negative review to add to the already long list. I paid for my flooring via their website on the 5/12/2010. Many phone calls later from me, failed delivery from them, having to change the order as the product was no longer made, I finally received my flooring on the 21/02. I am now having to phone regularly to get a refund (new flooring was cheaper) returned to me. No luck yet. I do not recommend this company to anyone. (read more)
Written on: 18/03/2011
This company should be closed down by Trading Standards.Ordered Karndean flooring on 5th Jan 2011 and was told a three day delivery, 15 calls later and many lies and waiting in for deliveries that did not happen, I cancelled by order on 11th Feb 2011, not surprisingly it is the 18.03.11 today and I have still not had ny refund despite another 11 phonecalls. They lie and cheat money out of customers and never return calls, if you ask for someone by name you are told they are not in the... (read more)
Written on: 15/03/2011
Absolutely terrible. DO NOT BUY from this Company. I ordered 29th December 2010 and never received flooring when advised 7 - 10 days, 8 weeks later still no flooring arrived. Can never get hold of accounts departmentor manager. Still not had a refund 3 months on and my many calls never answered or returned. Contacted trading standards today, have never bought anything from such a poor Company, please DO NOT spend your money with them !. (read more)
Written on: 10/03/2011
Absolutely dreadful. All I can assume of the positive reviews here are that someone from the company has posted them! I have had the same experinece as the previous reviewer - ordered wood at beginning of Jan, never appeared, no phone call or email, now still waiting for refund. I've put my credit card comapany on to the task - clearly they need a kick up the backside. Avoid them like the plague. (read more)
Written on: 04/03/2011
Unbelivably poor service. Ordered some wood flooring at the start of January when we were told delivery would be in a matter of days. Left waiting 6 weeks later with no calls returned, chasing every other day for information. Then cancelled our order so requested a refund - it has taken 6 weeks to finally get this to be actioned - accounts team seem elusive and feel totally fobbed off. NEVER buy from this company! (read more)
Written on: 03/03/2011
I would advise others to use stockport flooring, I have used them on more than one occasion now and I am pleased to say so far everything has been great, excellent service from ordering through to delivery and great quality for money, 5 stars all round! (read more)
Written on: 02/03/2011 by rebecca starkey (2 reviews written)
I would recommend others to use this comany, I put my order through online which I found easy and straightforward to do unlike other websites that I have come across in the past, to be honest my order was delayed by 1 day however they did ring me to let me know which I appreciated but regarding my order that i recieved I have no complaints, everything was there that I requested therefore I will definetly be using this firm again. (read more)
Written on: 23/02/2011 by Jason1234 (2 reviews written)
What a nice bunch of guys! Had issues with the items bought. They are really polite and well mannered throughout. Problem got solved. Very pleasant experince, would definetly recomend. (read more)
Written on: 21/02/2011
DO NOT USE THESE COWBOYS!!
Phoned to purchase some karndean, explainned it was needed by a certain date. Was assured it would be dispatched next day from their own stock. Item never turned up, had to source elsewhere and had to reschedule the fitter due to the incompetency of these cowboys. Don't expect an immediate refund, I quote " can take up to 28 days to refund". Quick to take you're money but not quick to refund when they mess up your order! AVOID AT ALL COSTS, YOU'VE BEEN WARNED! (read more)
Written on: 15/02/2011
I Had carpet fitted to the lounge and vinyl in the kitchen , what a great service the two gents have done a stirling job . They moved alot of heavy furniture carefully and left my home clean and tidy , they even took every bit of rubbish and helped me in with a new cooker . I feel quite confident in saying it was the most proffesional flooring comany iv ever used . (read more)
Written on: 15/02/2011
The moment i entered the Stockport flooring showroom i was very impressed on how clean the showroom was,the sales staff were so helpfull and answered all my queries about the different ranges of carpet they had to offer. At no point did feel pressured into buying anything and they are also very reasonably priced.
Fittrs arrived at the agreed time, fitted to a high standard and would recommend this company. (read more)
Written on: 15/02/2011 by dan81 (1 review written)
very fast delivery very helpfull and frienly staff,
quick and excellent job really inpressed couldnt of ask for more experienced workers great quality for the money (read more)
Written on: 15/02/2011
We have nothing but praise for this company, from the first moment we walked into the shop and being served by a extremely professional salesman who found the exact type of carpet we needed, then the estimator coming out and giving us a quote and finally the fitters doing a fantastic job and clearing everything away. 5 stars all round (read more)
Written on: 10/02/2011 by lobydosser (1 review written)
I ordered some Amtico flooring and sundries at the end of December 2010 with a promised delivery within 2 weeks. That came and went. Regular phone calls to them promised various deliveries which never materialised. After a very patient 6 weeks I cancelled my order with a promised refund. If my experience is like other reviewers here then it will likely be a fight to get my money back.
All in all a very poor shopping experience and one I will never repeat. (read more)
Written on: 04/02/2011
Ordered on 5th January and was told delivery in 3 days, its now 5th Feb and no delivery, every call I am told just a few more days. I am waiting for a call from the manager for an explanation but have been waiting a while.They have had my money £1341.02 for a month now.Take my advice, order somewhere else, you may pay a bit more but atleast you have a chance of getting the product. (read more)
Written on: 23/01/2011
Stockport Flooring also known as Completely Flooring are the worst company i have dealt with in a long time. They did not deliver my Karndean flooring order on time, they did not contact me, and kept giving me new dates. Eventually it was too late for my fitter to do the day before we moved to our new house. I cancelled the order and they promised an immediate refund. !7 calls and 4 emails later they still have not refunded my £750. I had to buy new flooring and have now had to refer them to... (read more)
Written on: 15/01/2011
i am amazed these idiots are in business. I ordered 5 boxs of Karn Dean which was supposed to take a week to come in. I am writing this 7 weeks later when i have just cancelled my order. I did not recieve a single phone call saying it would be delayed it was always a case of next week or i will ring you back. nobody ever rang back. Stockport Flooring need to get a grip as the stanard of customer service is non existant. PUT these guys down for the good of society and let somebody who wants... (read more)
Written on: 06/01/2011
please save your money ! they completly f**cked me about then sent the wrong wood , 2 weeks to pick it back up and still owe me £600 and that was 6 weeks ago still waiting for the money !! (read more)
Written on: 29/11/2010 by tiggerelf (2 reviews written)
My tiles were supposed to arrive on the Wednesday and they did not. Stockport Flooring said they had an item missing so order could not go out and admiited they should have told me, but they would arrive Friday. They did not. They then said the courier had not picked the order up but promised they would be with me Monday by 11a.m. They have not. I told the moron at Stockport Flooring that I was going to have to pay the guy who was laying the tiles for a wasted day. The moron said that the... (read more)
Written on: 16/11/2010 by Stevie Bt (4 reviews written)
Steer well clear of Stockport Flooring! We purchased some flooring from Stockport Flooring in Handforth. It was delivered 3 packs short, which was acknowledged on the order.
Our tradesman had diarised in one day to complete the job, and fortunately sourced the missing packs elsewhere. However, this is not the cause of our complaint...
Since the order was short, they owe us over £100. At the time, they told us we would get a refund. We have since had to write, email and phone them to chase... (read more)
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