Joshua James Jewellery Reviews - www.joshuajamesjewellery.co.uk

★★★★★
4.8 / 5
4673
96% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

Media Gallery for Joshua James Jewellery www.joshuajamesjewellery.co.uk

Joshua James Jewellery www.joshuajamesjewellery.co.uk
Joshua James Jewellery www.joshuajamesjewellery.co.uk
Joshua James Jewellery www.joshuajamesjewellery.co.uk
Joshua James Jewellery www.joshuajamesjewellery.co.uk

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Latest Reviews

★☆☆☆☆

“Customer service is an absolute JOKE! ”

Written on: 21/08/2016 by Jenvtr (3 reviews written)

I purchased a bracelet 3 weeks prior to my partners birthday. The item was marked in stock and would be delivered within 2-4 days. 2 weeks passed and I never heard anything so contacted them via their contact form as the phone number just rings endlessly. They replied stating the item was out of stock but to 'enjoy' 15% off my next purchase. The item was still marked as in stock! I responded stating there would not be a next purchase and if they could just ensure my item arrived in time for my… Read Full Review

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★☆☆☆☆

“AVOID USING THEM - RUBBISH COMPANY”

Written on: 19/08/2016 by McClearyuy5 (1 review written)

Ordered charms 2 weeks before my wives Birthday, should have got next day free delivery. 3 items arrived after 1 week just posted 1st class the other 3 charms still not arrived almost 3 weeks from placing the order. No explanation emails at all and when you try and call they are engaged permanently. No customer service at all and I will never order from them again… Read Full Review

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★★★★☆

“Nomination Charms”

Written on: 05/08/2016 by BrisaParsons (1 review written)

happy with my nomination charms, very good selection and quick delivery. Packaging however could be improved greatly as charms are not protected from damage in post ie: no bubble wrap or protective cover… Read Full Review

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★☆☆☆☆

“WHAT A DREADFUL OUTFIT - DO NOT USE (--- 1 STAR)”

Written on: 26/07/2016 by GinnyW1-Newport (1 review written)

Joshua James are totally unscrupulous. 29th April purchased a Coeur de Lion set -2838 (necklace, bracelet and earrings). Payment made in full through PayPal. The set had to be ordered and delivery was quoted as 14/16 days. When the jewellery set failed to arrive within the quoted timescale, on the 19th May, I contacted the company to progress delivery – no response. Finally on the 8th June, 5½ weeks after placing the order, I received an e-mail informing me that the delivery would now… Read Full Review

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★★★★★

“Shopping made easy”

Written on: 18/07/2016 by SoniaAllison347 (1 review written)

I found this site very easy to use. I ordered a charm for a birthday present it arrived 2 days later as stated, it was that easy.. I will certainly be shopping again soon… Read Full Review

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★☆☆☆☆

“No goods”

Written on: 17/07/2016 by AmiyaMcLean (1 review written)

I ordered a Thomas Sabo item on June 5th and I am still waiting. NO ONE answers the phone and I am yet to be refunded. This company is shocking. Do not buy from them. I ordered the same necklace from Thomas Sabo directly and I received it within eight days. I have paid twice for the product. I will be contacting trading standards about this… Read Full Review

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★★☆☆☆

“Goods and refund never arrived”

Written on: 14/07/2016 by MaximoGreer216 (1 review written)

I ordered goods advertised on the web site in May. I kept getting emails saying the goods would be in stock in a few weeks. Eventually I got an email in July saying goods not available and I would get a refund. Refund made then immediately cancelled. I am now in dispute via PayPal. Do not recommend on any count. You cannot get through to the company by phone as there is always "an unusually high volume of calls" (now I wonder why?) and their emails promising to resolve things are… Read Full Review

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★★★★★

“What a deal!”

Written on: 14/07/2016

I have bought quite a lot of items in the BOGOF sale and have been really pleased with items and service. The deliveries were free and by DPD who allow you have the parcel divered to a choice of local shop which puts you in control of the delivery/collection and saves waiting in for a parcel. I would happily recommend and will be a repeat customer… Read Full Review

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★★★★★

“Great service”

Written on: 14/07/2016

Great service and very quick delivery. Highly recommend. The item was just what I wanted as a gift for someone… Read Full Review

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★★★★★

“Very good ”

Written on: 11/07/2016 by EllisCooney171 (1 review written)

Fast efficient delivery even told you within the hour and item of jewellery was just as I expected very pleased all round… Read Full Review

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★★★★☆

“Good ,but”

Written on: 09/07/2016 by KamronCassidy430 (1 review written)

The service was quick, packaging good however the book given in which to put the charm was poor quality with no actual lid, a bit worried about it falling out… Read Full Review

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★★★★★

“Great service and items”

Written on: 07/07/2016 by Samiro191 (1 review written)

I bought some Swarovski pens in the sale at great prices. They were dispatched the next morning and received them the next day, very well packed, safe and secure. I was kept up to date every step of the way and would recommend Joshua James to everyone as their service is one of the best i have ever used online for gifts or just for little treats for yourself… Read Full Review

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★★★★★

“Excellent service”

Written on: 01/07/2016 by FisherFigueroa460 (1 review written)

I love nomination and pandora charms and this site has a wonderful selection at competitive prices. I would recommend Joshua James to anyone looking for quality charms… Read Full Review

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★★★★★

“Trustworthy, reliable jewellers. Great service, speedy...”

Written on: 30/06/2016 by Sparrowsong (1 review written)

Trustworthy, reliable jewellers. Great service, speedy delivery and quality products. Joshua James are always now my first port of call for any jewellery needs. I wouldn't order online from any other jeweller. its worth being on the mailing list too as really good offers come through that are actually worth having!!… Read Full Review

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★★★★☆

“Earrings ”

Written on: 29/06/2016 by Zavier38 (1 review written)

Very pretty and good value for money . And they arrived in three days… Read Full Review

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★★★★★

“Fantastic Service”

Written on: 28/06/2016 by GemmaWhite189 (1 review written)

I have purchased I many items from Joshua James Jewellers and have always been very pleased with the service I have received. I place my order on line, I receive an acknowledgement that my order has been received. I then receive confirmation that the order had been despatched. The whole process generally takes 3/4 days. Excellent service. If I have needed any information, I have rang Joshua James. I have always received excellent service from polite, friendly, helpful staff. I would not… Read Full Review

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★★★★★

“Great service”

Written on: 25/06/2016 by Donaldson1957 (1 review written)

Prompt delivery and great service. Always order my nominations from here… Read Full Review

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★☆☆☆☆

“3 weeks no delivery”

Written on: 16/06/2016 by St4ffe (1 review written)

I ordered an out of stock nomination charm (which wasn't labelled clearly as out of stock on the website. I ordered it on the 30/05/2016. The delivery time for out of stock item was stated to be 6-7 days yet it is now nearing 3 weeks and the item still hasn't arrived. I ordered this for a birthday present for my sister 2 weeks in advance yet it is now late. I tried emailing customer services and just received unhelpful replies telling me I can cancel my order. I am absolutely appalled and will… Read Full Review

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★★★★★

“Great service will definitely use again.”

Written on: 12/06/2016 by Jaylan27 (1 review written)

Great service will definitely use again… Read Full Review

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★★★★★

“Excellent”

Written on: 10/06/2016 by JJMargaret (1 review written)

Beautiful jewellery, well packaged, quick delivery and great customer service with money off next purchase and loyalty incentice. Very pleased. … Read Full Review

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