written by Drew74 on 05/10/2023
Ordered products to the value of £70 - and with standard delivery. The delivery stated estimated delivery between 3-5 Oct. I took that to mean delivery between those dates, but apparently everything is an estimate - which they should make clear on their website. On the 3rd the status had not changed to being in production so called. Was told it would definitely be there by the 4th. On the 4th I called and was told that there had been an error printing a t-shirt - apparently it 'just happens sometimes'(again not something mentioned in their marketing materials - wonder why). Not very comforting or helpful. They said they might be able to get it to me on Friday 6th Oct. When I asked if the delivery could be expedited (with me paying) was told no, even though it was an error on their part. Called on the 5th Oct and it's still not in production. Appalling service. Was told that managers don't speak to customers. And that if i wanted a callback I could have one - but there was no guarantee when they would get in touch. Apparently the corporate team don't take calls either - they should update their website with clearer details about orders and when they fail. Don't order with them.
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