Clothes2Order Reviews - www.clothes2order.com

★★★★☆
4.4 / 5
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★★☆☆☆

“Stitched up”

Written on: 21/01/2014

My hoodie I ordered with text across the front on two sides of the zip, came back with two different types of stitching on either side of the zip. It says on the website they have experts reviewing the order but clearly that hadn't been done. I had even phoned before to ask whether someone would look at it. Mistakes can happen so I contacted customer service but was very disappointed on how they dealt with us. I was blamed and there was no suggestion on how we can work together to resolve the… Read Full Review

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★★☆☆☆

“Very disappointed with the sizing a M has had to have...”

Written on: 18/11/2013

Very disappointed with the sizing a M has had to have the XL the XL will now have to go to a mans without shaping,only ordering with them again because they have done a very good logo… Read Full Review

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★★☆☆☆

“off colour”

Written on: 30/10/2013

i ordered 2 sets of t-shirts the first t shirts was very small not a medium size and the second t-shirt was not sunshine yellow but an orange colour that just did not match the set i ordered the only good thing was the logo… Read Full Review

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★★☆☆☆

“Have used before for sweatshirts which were fine. This...”

Written on: 05/10/2013 by cheekytotschildminding (1 review written)

Have used before for sweatshirts which were fine. This time had fleeces. Took over a week to get a simple alteration in the proof correct! When they arrived the text was embroidered so thin that it cannot be read further away than about 6 inches! Really disappointed… Read Full Review

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★★☆☆☆

“Poor service ”

Written on: 13/09/2013 by Swain-Marine (1 review written)

Soft shell sizing on the small side, ordered a Large but need XL never buy XL normally. The black polo shirts are printed with website name on rear across shoulders, the print process has left a huge rectangle that is slightly faded/ grey... Could not get through on phone, automated service put me on hold the cut me off. Emailed customer services two days ago and nothing but automated response!… Read Full Review

Swain-Marine's Response to Swain-Marine's Review

Written on: 17/09/2013

Customer service finally responded but keep sending short cryptic emails and have not yet resolved the problem or offered any solution

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★★☆☆☆

“Picture was to high on the cap”

Written on: 02/09/2013

The picture on the cap was to high and to big. The cap itself is very good. However as the picture is to high on the cap I cannot wear it. … Read Full Review

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★★☆☆☆

“No support from team”

Written on: 01/09/2013 by MrSteveB (1 review written)

Emailed on 3 occasions never got a human response. Very quick to point out I hadn't completed my order when I first enquirer online, but that's where the input stopped. Would not use again. Claim their expert support team will check the order and contact if they find any errors, this certainly didn't apply with my order… Read Full Review

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★★☆☆☆

“Poor Quality for a rather expensive product”

Written on: 21/08/2013 by j1234567890 (1 review written)

The delivery process although expensive was fantastic. However the products delivered did not match, the quality of the t-shirts were average however the logos varied in colour. The background aroung the logo was white, not a difficult colour to recreate, however on some shirts the logo was white and others pink, with poor visibility of wording on the logo. These were brought for a promotional event and as a thank you to our team who work hard to make our event run, however we ended up with a… Read Full Review

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★★☆☆☆

“Not a great experience”

Written on: 01/08/2013

Good point - quality of finish is good having received my purchase. However - email after email, phone call after phone call trying to get proof to approve. Apparently a problem with email at C2O. When finally got my tshirts design not as requested. Logo too big and my business name missing. Lesson learnt do try something like this online, go to a local company where you can speak in person. Sorry C2O, but not great!… Read Full Review

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★★☆☆☆

“Garment quality good embroidery poor.”

Written on: 26/07/2013 by Bobby1967 (1 review written)

The quality of the garments are good, polo shirts and Fleeces, but the ability of Clothes2Order to understand what 'artwork' is and match the embroidery to it is sadly lacking. They asked for a pantone colour reference and then totally ignored it. A lot of improvement needed to understand and supply what the customer wants rather than what is the easiest for clothes2Order to produce… Read Full Review

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★★☆☆☆

“Cheap tatty shirts”

Written on: 23/07/2013 by royce35 (1 review written)

Embroidery was really good but it did take far too long to get the proofs sorted out. The t shirts are very poor and not all the same shade of pink as requested and the collars on some have rough edges look like cheap seconds. Delivery very poor all shirts thrown together in one bag for the price I would expect each shirt to be wrapped separately and presented well they all need ironing that is more expense… Read Full Review

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★★☆☆☆

“Good price, easy to order, bad service”

Written on: 12/07/2013

T-shirts were delivered in 5 weeks instead of 1-2, requests were not answered, t-shirts were not individually packaged. I'd like individual packaging offered for extra if it can't be included and I'd order again as it seems to be still very good value for money. The quality is ok… Read Full Review

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★★☆☆☆

“Disappointed with quality control & customer support”

Written on: 03/07/2013

The quality of the goods is okay and I have placed two small orders on a trial basis with the intention of placing larger orders later on. Both orders had problems with the quality of the printing. I emailed a complaint about the first order several weeks ago and have not received any kind or response to date. I just opened the second order and have found that the printing is no better on this. I will NOT be placing any further orders as customer support and quality control seem to be… Read Full Review

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★★☆☆☆

“Late, lost and unreliable”

Written on: 01/07/2013

On website order was promised within 7-14 days which would have been in ample time. However, once order had been submitted and received the order was suddley due in 21 days, which was too late for out promotion day. Once contacted (several times) and pushed the orders were ready for my collection. Getting permission to collect was a hassle and several more phone calls. On arrival when told order was ready it was not. Told to come the following day and on arrival of that day only one out of… Read Full Review

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★★☆☆☆

“Helpfull customer services. terrible policies”

Written on: 24/06/2013

I ordered a dozen Polo shirts, and was very impressed with cost and ease of ordering, however I wanted to change the size on 4 of the shirts, and was told this could not be done, although they hadnt been embroidered and wereny due for dispatch for another 14 days, delivery was longer then quoted. I was told I could cancel and re order! crazy policy.# I will probably go elsewhere for the shirts… Read Full Review

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★★☆☆☆

“big bad order!”

Written on: 19/06/2013

I have ordered with clothestogo before, placing a very large order. Thought I'd use them again. Needed the items in a hurry. 1 t-shirt arrived, then I had to phone to find out what happened to the rest. Let down big time on this order. 2 out 6 t-shirts turned up. 1st customer service rep I spoke to was useless. 2nd rep very helpful and phoned me back. Just felt I wasn't kept in the loop at first and wasn't contacted once there was a problem with my order. Also, took ages to place order, very… Read Full Review

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★★☆☆☆

“Go elsewhere!”

Written on: 18/06/2013

My order was not in stock but sales staff transposed my email address incorrectly so I was not made aware of this until I phoned to query why my 'express' order had not arrived 1 week later. First person I spoke to made no effort to find out and did not ring back as promised. I phoned again the following day, and chose a different top. The next day the same person rang me back (I'll forgive him for addressing me by the name of my house - twice!) and asked the same questions as the previous day… Read Full Review

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★★☆☆☆

“Good service in general.”

Written on: 17/06/2013 by Trackaddicts (1 review written)

The print itself was nice I suppose washing it will be the real test. I wasn't impressed with The colour gradient I have a red/light pink next to each other on my design, the light pink came out Like a redish colour causing a issue with the over all design, wasn't what the original picture looked like nor What I was expecting. I would order again but would be dubious about using a coloured design again! Prob go all black Next time… Read Full Review

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★★☆☆☆

“The instruction that I gave wasn't followed through,...”

Written on: 17/06/2013 by Premeuro (1 review written)

The instruction that I gave wasn't followed through, all I asked was to repeat the last order which was a simple batch. If the instructions wasn't clear enough then we should have had a call by customer care. The items I received are different material to the last ones… Read Full Review

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★★☆☆☆

“Read small print..!!”

Written on: 15/05/2013

I looked at several sites and compared prices before choosing this one. I wanted a quality product with embroidery as I personally felt print would look cheaper. I made my heading designer then was forwarded on to be asked whether I would also like to personalise each with names. Which I did.. Beware..!! These are names to be PRINTED.. Even though I had had the previous writing nicely embroided when I received them they had names with a plasticky print which where a third bigger than the… Read Full Review

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