Clothes2Order Reviews - www.clothes2order.com

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4.4 / 5
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★☆☆☆☆

“Worst online company I have ever dealt with. Better to...”

Written on: 23/09/2014 by LondonLessons (1 review written)

I am in the middle of a dispute and a very stressful moment with this company. I bought a tracksuit with a printing with my company's logo. I paid for an express delivery and they should deliver in 4 days, but although I spent the whole day waiting for the garment it wasn't delivered on the date. On their website I found out that they had changed the date and added an extra 6 days without even informing me. I made a formal complaint and they refunded me the extra money I paid for… Read Full Review

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★☆☆☆☆

“Rubbish quality”

Written on: 06/08/2014 by Danikaa105 (1 review written)

I ordered two aprons with an embroidered logo. The quality of the aprons was absolute rubbish - really nasty, shiny fabric. The location of the logo was described as 'centre chest', yet it sits virtually at the top of the apron and looks dreadful. Called and emailed customer services with a complaint and photograph and was called back but not offered a refund or re-do. I was happy to pay for different and more expensive aprons, of a different fabric, but they wouldn't even offer to do the… Read Full Review

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★☆☆☆☆

“poor service”

Written on: 30/06/2014 by clifford104 (2 reviews written)

ordered a printed polo shirt and they kept sending me the proof they had incorrect spelling. in the end i got fed up with the waiting so had to go else where. they did refund but not the full amount. DO NOT USE THIS COMPANY… Read Full Review

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★☆☆☆☆

“Completely useless and overpriced ”

Written on: 18/06/2014 by KrystalKidd428 (1 review written)

Ordered a hoodie and a t shirt for uniform looking to get black in both, the hoodie came in as a dark grey, they argued that this is what I ordered, I argued that black is what was displayed online and is what I wanted when I placed the order, to obviously go with the black t shirt. After forward backward emails, no resolution, I'm lumbered with a miss matched uniform at a ridiculous price. The hoodie is also very thin flimsy material for a hoodie. Would not recommend AT ALL!!… Read Full Review

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★☆☆☆☆

“Order not checked. Faulty replacement. Customer...”

Written on: 02/05/2014 by Monna (1 review written)

First t-shirt, artwork wasn't checked against original before sending. It was a battle to get a replacement. Replacement had a fault with the colour. First excuse was they had changed their printing method. Second excuse was that the fault wasn't particularly visible anyway. No replacement given. This company do not want to accept any responsibility and have no idea about how to retain customers. STEER CLEAR!!… Read Full Review

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★☆☆☆☆

“TERRIBLE”

Written on: 02/05/2014 by surfgirl86 (1 review written)

Such a bad company, you would be better off buying a hoody and drawing on it in felt tip....it would probably last longer and be of a better quality! The design cracked and faded after just one wash, after 3 washes the design was hardly there. Emailed them pictures and they offered me a replacement hoody for a further fee!! I should not have to pay for their crappy unsatisfactory printing! The top cost me over £40 so I was expecting a good quality top that would last me, I got anything but… Read Full Review

Monna's Response to surfgirl86's Review

Written on: 02/05/2014

I agree! This company do not accept responsibility for faults making one excuse after another. They are happy to replace IF YOU PAY!!!

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Surfgirl86's reply to Monna's Comment

Written on: 02/05/2014

Write a review on their Facebook page, it seemed to sort out my problem almost instantly after days of back and forth getting nowhere other than I can pay for a replacement at a discounted price...like they were doing me some kind of favour!!

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★☆☆☆☆

“Complete disaster keep away”

Written on: 21/01/2014 by TeamTorres (1 review written)

Complete disaster keep away, Website was good but don't be fooled and when T-Shirts and hoodies arrive all had cracks - won't refund money or replace items with durable quality print. Club ordered 49 T-Shirts and 61 Hoodies from Clothes2Order early December. Website looked great and all reassurances given. Our requirement to clothes2order was to be provided t-shirts and hoodies were the prints will not be washed off, colours will not fade and no cracking on the print. Received the T-Shirts… Read Full Review

Surfgirl86's Response to TeamTorres's Review

Written on: 02/05/2014

I am having the same problems.... Print washed off in the FIRST wash. 3 washes in and the design is hardly there! wont offer me a full refund and I have to PAY for a replacement item even though it was their mistake! Absolutely awful company, STAY AWAY!

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★☆☆☆☆

“polo shirt review”

Written on: 08/01/2014 by customer1972 (1 review written)

4th time that I have ordered and am so very disappointed in the last 3 orders. I can't fault my FIRST order for quality and cut of the material from fruit of the loom but the other orders were such a poor difference in quality and cut that they cannot be worn. The only good report I can give is to the courier company interlink. Fantastic service! Just a shame concerning the product… Read Full Review

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★☆☆☆☆

“14 day delivery!!!!! Rubbish”

Written on: 28/12/2013

Ordered 2 hats as sample for a giveaway promotion, ordered 30th Nov.After 14 days I was informed that the order would be here before Christmas. As of the 28th Dec. still no delivery.I have now ordered from China and the goods are being shipped after 4 days of ordering… Read Full Review

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★☆☆☆☆

“Ordered t-shirt 25th Nov. Not received by 24th Dec !!”

Written on: 24/12/2013 by asmc-x (1 review written)

I ordered a t-shirt on 25th November for a Christmas present, and it still hadn't arrived on 24th December. I've rung C2O three times now, and each time been told it will be despatched 'today' for next day delivery.... Today, however, I was told it won't be despatched until the New Year! No reasons given by staff on telephone. In fact, I was made to feel like a nuisance to keep calling! Really spoilt my Christmas gift idea. Why couldn't I have been told before Christmas eve that it would… Read Full Review

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★☆☆☆☆

“Printing Quality Is Awful!!! ”

Written on: 11/12/2013 by nvr24 (1 review written)

I had 10 polo shirts and 3 hoodies printed with my company logos and names, but only after one wash they are hardly visible. Very very disappointed after spending £150. Would NOT recommend!… Read Full Review

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★☆☆☆☆

“Impossible to speak to AFTER they take your money”

Written on: 26/10/2013

I'm still trying to get what I paid for. I have responded to the request for approval of the design proof with comments and all I get back is the exact same thing as if I had said nothing. This is a very poor service and perhaps, given the large numbers of people who are satisfied, unusual. My experience has been a poor one to say the least… Read Full Review

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★☆☆☆☆

“Worst customer service Ive come across”

Written on: 21/10/2013 by paulfoster (2 reviews written)

I contacted Clothes 2 Order to get a price for a number of T-shirts and get no help at all. I went around in circles trying to get the price, they didnt bother to read my initial enquiry and started emailing me to ask questions that was already int he first email. In the end I had to look for someone else to do the work, they didnt even manage to provide me with a price. Absolutely terrible. Whats the point of having a nice site when your sales/support staff are so poor!… Read Full Review

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★☆☆☆☆

“Terrible Communication”

Written on: 08/10/2013

Not only did clothes2order make no effort to communicate with our company, they tried to make us pay for mistakes they had made during printing. The communication within the production, design and sales teams is just as poor as the communication with their customers. We heard nothing from them for 2 weeks, and had no apology when we had to ring them to amend error after error… Read Full Review

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★☆☆☆☆

“Absolute disgrace”

Written on: 07/10/2013 by Dwcouriers (1 review written)

I ordered some t shirts and hoodies from here last Monday. After taking payment there and then(also paid £20+VAT for 4 day delivery) I waited in on Friday for delivery. No delivery was made on Friday. I phoned this morning (7 days later) and was told they had to get me to agree with the design and they emailed me to request this. I had received no email or telephone call and made the woman At customer services aware of this, Taken by her attitude she was not to bothered. I request she… Read Full Review

Oxhead's Response to Dwcouriers's Review

Written on: 07/10/2013

Had a very similar experience myself. I cannot for the life of me understand where any of the good reviews of this shameful lot come from., perhaps they write them for themselves or get their staff too?
Cannot believe how they are still doing ant business at all with such incredibly bad service.

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★☆☆☆☆

“Shocking”

Written on: 04/10/2013 by Oxhead (1 review written)

Utterly utterly shocking. My wife had a charity event, we needed tee shirts. Problems with customer service, problems with artwork, problems with delivery. Paid £35 to have them in 24 hrs, they did not arrive. In fact, they did not arrive until after the charity event? Entirely unsympathetic to the point of rude. Stay well away from these - nasty and really really poor. Save yourself a lot of hassle and go to the high street. Snappy saved the day for us!… Read Full Review

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★☆☆☆☆

“Worst Customer Service and Despatch Ever ”

Written on: 30/09/2013 by chingford2013 (1 review written)

The worst service i had ever recieved. It took them over a month to send out simple plain design free tops and all i kept getting was fobbed off from one department to the next and all that they could do to try and better the situation was to offer me back the postage and packing amount. Not acceptable at all. I will not ever be using this service again and by far wont be reccomending anyone else does… Read Full Review

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★☆☆☆☆

“disappointing”

Written on: 28/09/2013 by elephantbeth (1 review written)

A very disappointing product of very thin quality especially as the price was not at all cheap. Nothing wrong with the embroidery that looks good but not sure the product will last the rigors of a childrens nursery… Read Full Review

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★☆☆☆☆

“don't waste your money”

Written on: 28/09/2013 by MissGVB (1 review written)

I ordered a personalised embroidered polo shirt as a novelty gift, paid more than most sites as the reviews seemed positive. Paid £6 for delivery within 4 days - came after 6! Embroidery looked cheap + poloshirt itself was rubbish quality. Name on back was spelled wrong so was unusable!! I contacted customer services who were helpful + arranged a replacement asap. This arrived after 8 days and again was wrong!! The wording on the back had been completely missed off this time. Again contacted… Read Full Review

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★☆☆☆☆

“useless,useless,useless.”

Written on: 18/09/2013

2months of wrong orders,lost shirts,still did not get what I want,but now told I will get a refund when I return the order which still leaves me with no tee shirts,and a large phone bill.Avoid this company at all costs… Read Full Review

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