Karcher Outlet Reviews - www.karcheroutlet.co.uk

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★★★★☆
4.4 / 5
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Latest Reviews

★★★★★

“K2 Refurbished Unit”

Written on: 02/11/2014 by eca05rjc (1 review written)

After reading a few negative reviews on here though id write my experience. Ordered the K2 unit for £39.99 form the outlet last week. Came the next day, everything well packed. Unit looks new, absolutely no sign of wear on mine at all. used it this weekend and v happy with it, excellent price and delivery. You get what you pay for in life and £40 is a bargain, so stop complaining. If you expect a new unit etc then buy it new......simple. Cant fault would defy buy from again, don't let… Read Full Review

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★☆☆☆☆

“Dodgy company, beware”

Written on: 31/10/2014

Ordered a Karcher K4 on the 2 Oct, supposedly next day delivery but didn't turn up until the 6th Oct. Box was in tatters and the machine was smashed to pieces so refused the delivery. Emailed Karcher Outlet straight away through their website contact page (as they have no telephone number or actual email address). They replied and said they would wait for the machine to be returned and would refund me. A week went by and nothing happened so I started nagging them, again via their contact… Read Full Review

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Cleanstorereview's Comment

Written on: 07/11/2014

Thank you for your review and we are sorry that your machine arrived damaged .
Karcher Outlet have opted to use APC for the majority of our deliveries throughout the UK, Highlands and Islands as we have found that they offer a broad range of services.

We quote below from our Website :-

Standard Delivery
The normal service is within 3-5 days. We will email you on the day of dispatch and text you two hours before delivery (if you supply a mobile number at point of order). Occasionally due to volume of work, after long weekends or holiday periods, it may take an extra day to be dispatched. The cost of standard delivery (if charged, please check item) £5.95 (Zone A).

We are in the process of developing a series of boxes for the different machines to help these parcels withstand the National transport system and arrive with you in the condition that it left our premises.

Just to finish with We always credit any refund immediately the parcel is received back with us, but would point out that the Merchant services who handle all card payments securely do take 3 - 5 days to show on your Account - apart from Paypal which goes back on and shows immediately.

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★☆☆☆☆

“Not happy at all! FAULTY item, bad customer service,...”

Written on: 26/10/2014 by vcNapier53 (1 review written)

I see many peopla happy with Karcher Outlet shopping but unfortunately I'm not one of them. I decided to buy good priced Vac Cleaner, VW60, (for Karcher information - order 586247). The delivery was extremely slow, about two weeks. Then I have received the item in very good overall condition, refurbished, no marks or scratches. The battery still had some power so I could try it for several minutes, good product. But then I had to recharge it and it simply did not start recharching, no light… Read Full Review

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Cleanstorereview's Comment

Written on: 17/11/2014

We are sorry that you found your KarcherOutlet experience not up to scratch - Due to the nature of what we offer we have no control over what and when things become available, many customers like the idea of the waiting list so that it advises them immediately there is stock availability - we are sorry you had to wait 2 weeks.

We have developed a shipping box to help protect the goods in Transit, as well as a series of tests to establish their suitability for reworking - Very occasionally these electronic items can get jarred in transit leading to the sort of problem that you suffered - however we do try to rectify matters as quickly as possible.

We do commit to sorting matters out for our customers ensuring that they get an extremely well priced machine as quickly as possible.

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★★★★☆

“very pleasantly surprised”

Written on: 02/10/2014 by Lopezpd236 (1 review written)

Ordered a Karcher pressure washer which was delivered to doorstep in under 24 hours from time of ordering online. Although delivery box was a bit battered the product is in very good condition and is working well, as would be expected. Negative reviews from other online sources gave me cause for concern but I had absolutely no need to worry; good saving and good value for money, no nasty surprises with quality of goods, very quick delivery, emails received to confirm order, payment and… Read Full Review

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★☆☆☆☆

“Incomplete dirty washer with Inept service”

Written on: 05/09/2014 by jeff.S (3 reviews written)

Received my K4. Patio washer had no nozzles and filthy despite supposedly being refurbished. Reordered the nozzles and after 10 days no delivery. Apparently they got lost in the post. " weeks later Im still waiting to use the damn washer! Tried to contact Karcher direct - they are not interested as the Outlet is run by an (terrible) agent. You would think that if an agent was giving you a bad name you would want to address it - oh no, let them carry on! Rubbish company and service. Avoid, go to… Read Full Review

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★☆☆☆☆

“No contact”

Written on: 15/08/2014 by BraedonAbernathy (1 review written)

Please be very careful when purchasing from the UK Karcher Outlet. After paying for a vacuum cleaner, over 2 weeks have now elapsed without receipt of goods. I have submitted 5 e-mails without receiving a reply, and it is not possible to contact them by telephone. Buyer Beware!!… Read Full Review

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Cleanstorereview's Comment

Written on: 06/11/2014

We publish a 'Contact Us' button on the website so that any communication is made from within the Customers' account - to create a paper trail - that button lists various options for contact.
However in this instance and during the sales process all e mail communication regarding the Waiting List, Stock, and despatch is automatically generated - often these automated e mails end up unseen in peoples Spam / Junk e mail file.
Should you wish to discuss further please e mail me.

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★☆☆☆☆

“Atrocious product and service”

Written on: 22/07/2014 by pythonesque (1 review written)

Window vac number 1 was sent out and failed to charge. It could not have been checked. The replacement( probably the same one, unchecked) also failed to charge. What a waste of my time- waiting in for couriers 4 times, assembling, repackaging, emailing- not that Karcher outlet cares. Don't bother filling out a call request on their website- they ignore you… Read Full Review

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Cleanstorereview's Response to pythonesque's Review

Written on: 06/11/2014

We are sorry that you found your KarcherOutlet experience not up to scratch -
All Window Vacs are Tested before shipping to ensure that they can be charged, that they hold a charge, that the vacuum works and that the warning lights operate.

We have developed a shipping box to help protect the goods in Transit, - Very occasionally these electronic items can get jarred in transit leading to the sort of problem that you suffered - however we do try to rectify matters as quickly as possible.

We publish a contact us button on the website with a list of options - this directs the user to communicate from within their account to help speed things up.

We do take your comments on board and will work to improve communications in future

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★☆☆☆☆

“Vacuum lasts 6 months”

Written on: 27/06/2014 by Nancyk471 (1 review written)

First vacuum I bought from them broke down after 5 months. They replaced it with a new one and didn't extend the warranty. After 6 months of use the new one has exactly same issue. Karcher outlet refused to replace it because warranty expired. When I emailed them first time they knew what is the problem and said straight away that vacuum will have to be replaced so it seems they know what is wrong with their products and still sell them. To their credit I have to say that the replacement… Read Full Review

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★★★★★

“Window cleaner and pressure washer”

Written on: 13/05/2014 by Neilrobert (1 review written)

I purchased a pressure washer and window cleaner from this company so have used them two times never had a problem with delivery and the items were in great condition… Read Full Review

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★☆☆☆☆

“Avoid”

Written on: 21/02/2014 by david_yorks (5 reviews written)

Ordered a small steam cleaner from them which I never received as their Courier (APC Overnight) wouldn't deliver to us. Rejected under DSR and 10 days later I have no refund only excuses that they didn't arrange to re-collect from the Courier & refused to refund without receiving it back in their warehouse. Personally I won't use this company again but if you choose to order be aware of the type of customer service they provid… Read Full Review

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★★★★☆

“Nice and cheap”

Written on: 28/12/2013

I have been a fan of Karcher products for some time now.This site offers refurbs at discounted prices for some very good savings.Its easy to find what you want(if they are in stock).Placing an order couldn't be simpler and so far the products i have ordered are in as new condition.I cant comment on customer services as i have not had to contact them as the goods supplied have and still are working perfectly… Read Full Review

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★★★★★

“Pressure Washer K2”

Written on: 17/12/2013 by RMB1 (1 review written)

A very useful tool where the water pressure is high but not high enough to damage paintwork on cars etc. Very good delivery service and the K2 I received was in perfect condition so offered great value for money. Very good service all round… Read Full Review

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★☆☆☆☆

“Didnt want my business”

Written on: 12/12/2013

Ordered and paid for 2 items. Asked to be delivered to my work address. Their payment merchant came up with some excuses why they shouldn't fulfill my order. Basically made to feel like a fraudster. Order cancelled with no communication. Customer service response poor. I'll pay more and go elsewhere. Your merchant is killing your business. Oh, and as for anonymous review sites that you recommend.... great idea. I'm sure its company policy to pop a positive review on each day. :-)… Read Full Review

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★★★★★

“Excellent product ans super delivery.”

Written on: 10/12/2013

Excellent delivery and the product looks new--will certainly look to buy again.Have recommended this product to my local car valeter… Read Full Review

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★★★★★

“K4 Pressure Washer”

Written on: 02/12/2013

The K4 was an "A" clas machine (new and not used).Service and delivery from Karcher Outlet was excellent. Have e already recommended this site to several friends… Read Full Review

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★★★★★

“Prompt delivery”

Written on: 29/11/2013 by Cliffroach (1 review written)

Prompt attention given to my order and delivered on time. Friendly advice given to my enquiry re registration of product. Thank Karcher and Staff… Read Full Review

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★★★★★

“Time saver ”

Written on: 31/10/2013

What a little gem, anything that saves time and makes your home super clean and this products certainly does… Read Full Review

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★★★★★

“Karcher WV50 window vacuum ”

Written on: 21/10/2013

Very quick delivery arrived in perfect condition. would definitely recommend to my friends, very satisfied… Read Full Review

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★★★★★

“Great service”

Written on: 16/10/2013 by Alybhoy (1 review written)

Quick and efficient.....although I had to chase up my original order… Read Full Review

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★★★★★

“Good site excellent service”

Written on: 14/10/2013 by Petjonda (1 review written)

Nothing to complain about the service was very good with information of my order and delivery. Very pleased with condition of steam cleaner looks as good as one out of original box.Have only used cleaner on floors,shower and bath room but am very pleased with results.Will certainly recommend site to friends or family… Read Full Review

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