Skate Hut Reviews - www.skatehut.co.uk

★★☆☆☆
2.3 / 5
87
32% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

? Ask our helpful community of experts about this product or company
Skate Hut www.skatehut.co.uk - Ask a question now

Media Gallery for Skate Hut www.skatehut.co.uk

Skate Hut www.skatehut.co.uk

Refine your search

Use the tools below to refine your search by only displaying reviews with a certain number of star ratings or to only show reviews from a certain time period. Eg click on '1 star' to just display the reviews we have which received a 1 star rating click or 'Within the last month' to display just reviews posted over the last month.

Latest Reviews

★☆☆☆☆

“No refund for faulty scooter”

Written on: 20/08/2015 by Patrickq283 (1 review written)

Poor customer service scooter was not fit for purpose when it arrived was returned requesting a full refund no refund will be given only the faulty/fixed scooter back that's son doesn't want his now spent nearly the whole summer break with no scooter and has not got his money back that he saved!!! 4-5 days to respond to emails apologising each time for not responding not happy and not complying to the sales of goods act not happy!!!… Read Full Review

Report this review
★☆☆☆☆

“faulty back wheel”

Written on: 15/08/2015 by Kobef1974 (1 review written)

Hi I brought a mpg whiplash street bike from skatehut on the 12/08/2015 the staff where no at all helpful I asked him what the bike was like and he said I haven't got a clew I only know about scooters. I purchased the bike I had to carry the big box to my car on my own. After getting the bike home I had to assemble the bike together myself(Halfords build and check the bike for you). when I assembled the bike I noticed that the back wheel was wobbling from side to side like it had loose… Read Full Review

Report this review
★☆☆☆☆

“Venom mini bmx”

Written on: 24/06/2015 by 267Holden (1 review written)

I bought the venom mini bmx bike for my 6 year old sons birthday. However after building the bike we realised there was a fault with the back wheel. We contact customer services who told us to return the bike to be checked. After waiting 10 days we contacted them again to find out what was happening with the bike. We were told the batch of bikes received had a fault and they were waiting to receive new wheels. After another week we received the new back wheel minus the bike. After a phone call… Read Full Review

Report this review
★☆☆☆☆

“Crisp ultima 2014”

Written on: 03/06/2015 by diggerskin (1 review written)

Dipsticks,,,,scooter deck tap all cracked after two minutes use and the two side stickers started to peel then after an one hour use headset bearings were grinding so all in all £120.00 on sale and a chimp could have done a better job at putting this together.the scooter was sent back but im still waiting for another one as ive said i dont want that one back....or just send me my money back.the thing that really is pissing me off is i told them it was a birthday pressent for my son who is… Read Full Review

Report this review
★★★☆☆

“Disappointed service”

Written on: 06/05/2015 by 377Newton (1 review written)

Service on the store in Gil now has been excellent but after buying an item via eBay store I was not able to pick the item up from the store when I live a mile away. The item is sat in the warehouse behind the shop. Why can they just give it me?? Incredible… Read Full Review

Report this review
★☆☆☆☆

“Still waiting for parts of order”

Written on: 05/05/2015 by Amandasomerset (1 review written)

Ordered a skateboard deck and parts for my son to custom build his own skateboard. Arrived next day as advertised on website only problem was the grip tape they sent was to short! Phoned skate hut who promised to send another one. We are still waiting 9 days on! I have phoned them a second time but still waiting. This is really disappointing for my son who as spent his birthday money and cannot use or build the skateboard as the tape has to go on first… Read Full Review

Report this review
★☆☆☆☆

“Dangerous product”

Written on: 31/03/2015 by benschofield (1 review written)

We had as a family bought scooters from skatehut in the past without any trouble. But the Slamm scooter sold to us at the end of 2014 firstly broke a bearing and had to be repaired and then completely broke at a weld and caused my son to end up having medical treatment. The skatehut team when give the evidence of faulty manufacture in photos (the scooter was on the flat and the metal just sheared off) treated it like it was nothing. It was a disgraceful response by their service team. This… Read Full Review

Report this review
★☆☆☆☆

“Terrible Customer Service & still have not received my...”

Written on: 24/01/2015 by SkylerMueller138 (1 review written)

Customer Service Manager and the whole SkateHut group are horrible to deal with. Placed my order on Dec 5 and still have not received anything? Do not use this company… Read Full Review

Report this review
★★★★★

“a great service ”

Written on: 21/01/2015 by vfSchofield257 (1 review written)

My daughters skates arrived within the hour time slot given which I found very useful knowledge to have as I didn't have to wait in all day like you do with a lot of companies. I had to change delivery address last minute and manager was fantastic, she called me to confirm the delivery after personally contacting the courier. I found the customer service to be great. Would definitely use skatehut again. The product arrived in perfect condition, I have one very happy daughter. No complaints!!… Read Full Review

Report this review
★☆☆☆☆

“will never use again”

Written on: 18/12/2014 by kdkd (2 reviews written)

after a decent start my package was lost then i encountered the terrible customer service, illiterate staff caused my non delivery, rambling excuses and 1 hour 47 mins on hold(!) numerous emails not replied to, finally got sense from a decent supervisor but was far too late in my opinion. by the time my order finally was dispatched (a month later!) 3 of the 5 items were out of stock! spoiled my sons christmas present wish list and really left a bad taste. will definitely never use this company… Read Full Review

Report this review
★★★★★

“Used plenty of times and every time they are great.”

Written on: 03/12/2014 by 300Hansen (1 review written)

I know reading some of the reviews on here aren't the best so I thought I would try and balance out those bad reviews. Every time I have used this company I have had nothing but great service from ordering to delivery. I have used them to buy numerous products from skates to skateboards clothes to watches and every time their service has been impeccable. Please take all reviews with a pinch of salt and just try them yourself… Read Full Review

Report this review
★★★★★

“Happy Christmas Mom shopper”

Written on: 28/11/2014

Wow an online shop where you can actually ring someone for assistance! So many websites only accept email correspondence these days and then they take days to come back to you. I was able to call for advice on which scooter to buy, ordered online and had it delivered nice and fast before the Christmas rush. Job done… Read Full Review

Report this review
★★★★★

“Amazing!”

Written on: 26/11/2014 by APCoop (2 reviews written)

Love this company! Great website and fantastic after sales service. The kids love the scooters we bought for them and the quality of the products is second to none - and all at a really reasonable price. Cannot recommend highly enough… Read Full Review

Report this review
★★★★★

“Best shop ever!”

Written on: 25/11/2014 by Lisacooper123 (1 review written)

I have ordered from Skate Hut on numerous occasions and always been delighted with customer service, products, fast delivery and great prices- would recommend to anyone- IGNORE BAD REVIEWS!… Read Full Review

Report this review
★★★★☆

“Really good website and service”

Written on: 13/11/2014 by Aishax19 (1 review written)

I've made several purchases from Skatehut over the past couple of years. They've always got a great range of products and the prices are good too. Delivery was very quick and items packaged well. Would definitely use again and recommend to others… Read Full Review

Report this review
★★☆☆☆

“Not much to recommend them”

Written on: 01/08/2014 by JJ1 (7 reviews written)

I'll be brief, as I don't want to waste yet more time over Skatehut. I purchased a 'KHE Tricky' BMX bike for my son. Website stated 'in stock', and delivery was free and next-day. Next day, their courier emailed to say they hadn't received the package from Skatehut, so no bike that day. Nor the day after, which prompted me to contact Skatehut. A complacent staffmember seemed rather baffled as to why I was chasing, as delivery had by this time been re-re-scheduled for the Monday - five days… Read Full Review

Report this review
★☆☆☆☆

“Disgusting customer service ”

Written on: 09/07/2014 by Nima2007 (1 review written)

Never ever buy anything from these people , once they have got ur money they become the rudest creatures . My for end bought a paid of skates for my son as a present and once we revived them we took him out to try them as he was naturally very excited, within the first few minutes one if the buckets kept coming loose and it became obvious that it was faulty and dangerous so we took them off and emailed them straight away sending them picture evidence of the fault and everything , it took them… Read Full Review

Report this review
★☆☆☆☆

“bungling idiots”

Written on: 07/07/2014 by Staffordbp129 (1 review written)

Don't buy from this place.. They just want your money and don't care about customer service... Examples.. 1) long phone call to ensure various parts would fit with an existing scooter (including sending details by email). Parts didn't fit, needed oversize bars! 2) sent out head set with bits missing (replied.. "oh... some people buy and return stuff but keep some bits... not our fault" well actually it is! 3) sent out scooter forks without bolt, nut and spacer... this is not service… Read Full Review

Report this review
★☆☆☆☆

“awful awful awful”

Written on: 07/07/2014 by hat_tea94 (1 review written)

After a week(having paid for next day delivery, I received the wrong colour and size of shoes. A week later, I received the right colour, but wrong size. After phoning in and being reassured that the right colour and size that I had ordered 4 WEEKS previously was in stock, I did not receive these after waiting 2 weeks more. So I asked for a refund on Thursday, it is now Monday and still no refund... very disappointed, will NEVER use again. However blacksheepskatestore got the right shoes and… Read Full Review

Report this review
★☆☆☆☆

“Poor sevice poor products”

Written on: 02/07/2014 by Jordan170 (1 review written)

Don't order anything from them. They really have appalling service. First they delivered to the wrong address and the inline skates are so horrible. This is just a lowlife company and it should go out of business. for anyone who is new to buying skates go to an actual store instead of wasting your money on worthless skates or anything you buy… Read Full Review

Report this review
overview