Skate Hut Reviews - www.skatehut.co.uk

★★★☆☆
2.5 / 5
104
38% of users recommend this
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Latest Reviews

★★★★★

“Pre Sales Advice Excellent”

Written on: 18/08/2016 by deegee72 (2 reviews written)

Excellent pre sales advice from Skatehut. I have used them many times and never had any issues. Their on site Chat function is excellent and there always seems to be a knowledgeable person on there who helps out with any queries that I may have. Also found that there support and returns process is straight forward and hassle free. … Read Full Review

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★★★★★

“Great Customer Service!”

Written on: 21/07/2016 by Hunter307 (1 review written)

Nothing is a problem for these guys. Absolutely amazing customer service. Their products are great and reasonably priced too… Read Full Review

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★★★★☆

“Good customer service ”

Written on: 14/07/2016 by Padilla78 (1 review written)

Bought a pair of roller skates for my daughter. I requested a refund as I was not happy with them but this was dealt with fairly quickly and the customer service has been excellent. This has also been the case most times I have needed to contact slatehut … Read Full Review

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★★★★★

“Flawless service!”

Written on: 05/07/2016 by Conors318 (1 review written)

The best customer service I've ever received hands down which is amazing as its all through the Internet which can normally cause complications. They were fast to sort out my issue which was not their fault at all. Friendly quick and super helpful!!… Read Full Review

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★★★★★

“super service, direct contact in de Nederlandse taal.”

Written on: 04/07/2016 by hessel (1 review written)

Leuke en gemakkelijke web-shop. Ook het directe contact gaat goed in de Nederlands taal. de after service is ook Super. wij hebben een goed adres gevonden voor dit soort spullen. gr Hessel … Read Full Review

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★★★★★

“Good prices, fast delivery, great service”

Written on: 01/07/2016 by Arabella23 (1 review written)

The title says it all. Products were all well priced compared to other sites. Delivery was quick and on time. Customer service outstanding… Read Full Review

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★★★★★

“Awesome customer service from Ricky”

Written on: 01/07/2016 by Abigail33 (1 review written)

I ordered a mini rocker and scooter from Skatehut for my Son's 7th birthday. Delivery was immediate and the items were fantastic. The suppliers to Skatehut had let Skatehut down by not including pegs for the rocker or stickers or tattoo. the person I dealt with has absolutely gone out of his way to sort this out. He has been on the case from day one and delivered, on next day delivery,free pegs, stickers and a wristband for my Son. He was very excited to have a parcel to open and to discover… Read Full Review

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★★★★★

“Great customer service”

Written on: 27/06/2016 by Sharpe54 (1 review written)

I have bought many scooters for my son from this web site. Always delivered quickly and no issues. Recently a new scooter broke after 6 weeks. Skatehut dealt with it quickly and efficiently and sent a new scooter out to us next day delivery after we sent back the broken scooter( they sorted the postage). They kept in touch with regular emails. Happy with the way they dealt with problem… Read Full Review

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★★★★★

“Amazing Customer Service”

Written on: 24/06/2016 by Kieran_Davis1999 (1 review written)

Amaziing service, i need advice on skateboard parts and he helped me and was very polite and researched everything for me to find me parrts that are needed. I was recomend. Excellent worker… Read Full Review

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★★★★★

“Excellent customer service ”

Written on: 20/06/2016 by Joeboon78 (1 review written)

I bought a hover board for my son at Christmas from here, the board developed a fault, sent an email to skatehut customer service and I have to say it was a pleasure dealing with them, I had one person who sorted everything from start to finish ( You know who you are R ) he was fantastic, quick to respond and really helpful throughout. Thank you to everyone at Skatehut… Read Full Review

Kieran_Davis1999's Response to Joeboon78's Review

Written on: 24/06/2016

Customer service is amazing, he helped me find everything that i wanted and was a real help and was extremly kind. Great worker

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★★★★☆

“Scooter arrived with damage and the customer services...”

Written on: 16/06/2016

Scooter arrived with damage and the customer services dealt with the matter in a timely and satisfactory manner… Read Full Review

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★☆☆☆☆

“avoid”

Written on: 07/01/2016 by pgLane178 (1 review written)

Customer service is the worst.great company for taking your money,fast delivery,but when it comes to sending faulty goods back,they mess you around,don't explain what they are going to do.i would never recommend this company to anyone ,avoid,avoid,avoid unless what you are ordering something that you know wont need sending back!think of the kids they are upsetting,go elsewhere… Read Full Review

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★☆☆☆☆

“By Far the worst Customer Service I've ever experienced”

Written on: 23/12/2015 by brownieabbs (1 review written)

Avoid this company!! - Ordered my item on-line, paid for it and was promised delivery before Christmas. Never used the site before and will never use them again. Item didn't arrive, however according to their records it had been delivered so they basically washed their hands of it. Told me they would take up an investigation with Royal Mail, however refused to send out replacement or refund my money. The only advise offered was to re-order the product again to get it for Christmas...REALLY! The… Read Full Review

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★☆☆☆☆

“Dishonest, incompetent and poor customer service”

Written on: 09/12/2015 by jsoy (1 review written)

I ordered from this company an item to be sent to Turkey. Their ebay advert said that they would deliver there. Almost immediately I had an email to say it had been dispatched. There was a 'track my parcel' button and it said it was at Hub 2 Birmingham. 3 days later it was still there so I emailed them to ask them to chase it up as it was a Christmas present. 2 days later I finally got a reply saying that they would do this and let me know asap what was happening asap. Nothing, 8 days after… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 16/11/2015 by Cash493 (1 review written)

I bought two pro skateboard decks for my children. One of the decks fraphics started peeling off within an hour of light skating. Went back to the shop immediately and they refused refund or replacement. They said that it may be an idea for me to contact their supplier. Will be persuing them through the court under breach of statutory and consumer rights acts… Read Full Review

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★☆☆☆☆

“Be very hopeful you never need your money back !! ”

Written on: 24/10/2015 by Carey494 (1 review written)

I have bought a few items over the years from Skatehut and until now I would have given them an excellent review. However if something goes wrong Do Not expect them to given your money back or for them to get back to you if you happen to make a complaint. I bought what clearly appeared to be a faulty MGP scooter from Skatehut, during my first stages of making a complaint I felt everything was going well, I was asked what course of action I wanted to take and in that they offered me the option… Read Full Review

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★★★★★

“great service”

Written on: 10/10/2015 by Raiden50 (1 review written)

No problems at all, would order again… Read Full Review

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★☆☆☆☆

“No refund for faulty scooter”

Written on: 20/08/2015 by Patrickq283 (1 review written)

Poor customer service scooter was not fit for purpose when it arrived was returned requesting a full refund no refund will be given only the faulty/fixed scooter back that's son doesn't want his now spent nearly the whole summer break with no scooter and has not got his money back that he saved!!! 4-5 days to respond to emails apologising each time for not responding not happy and not complying to the sales of goods act not happy!!!… Read Full Review

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★☆☆☆☆

“faulty back wheel”

Written on: 15/08/2015 by Kobef1974 (1 review written)

Hi I brought a mpg whiplash street bike from skatehut on the 12/08/2015 the staff where no at all helpful I asked him what the bike was like and he said I haven't got a clew I only know about scooters. I purchased the bike I had to carry the big box to my car on my own. After getting the bike home I had to assemble the bike together myself(Halfords build and check the bike for you). when I assembled the bike I noticed that the back wheel was wobbling from side to side like it had loose… Read Full Review

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★☆☆☆☆

“Venom mini bmx”

Written on: 24/06/2015 by 267Holden (1 review written)

I bought the venom mini bmx bike for my 6 year old sons birthday. However after building the bike we realised there was a fault with the back wheel. We contact customer services who told us to return the bike to be checked. After waiting 10 days we contacted them again to find out what was happening with the bike. We were told the batch of bikes received had a fault and they were waiting to receive new wheels. After another week we received the new back wheel minus the bike. After a phone call… Read Full Review

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