Skate Hut Reviews - www.skatehut.co.uk

★★☆☆☆
2.4 / 5
34% of users recommend this
  • Customer Service

  • Quality of website

  • Value For Money

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Skate Hut www.skatehut.co.uk

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Latest Reviews

★☆☆☆☆

“Terrible Customer Service & still have not received my...”

Written on: 24/01/2015 by SkylerMueller138 (1 review written)

Customer Service Manager and the whole SkateHut group are horrible to deal with. Placed my order on Dec 5 and still have not received anything? Do not use this company… Read Full Review

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★★★★★

“a great service ”

Written on: 21/01/2015 by vfSchofield257 (1 review written)

My daughters skates arrived within the hour time slot given which I found very useful knowledge to have as I didn't have to wait in all day like you do with a lot of companies. I had to change delivery address last minute and manager was fantastic, she called me to confirm the delivery after personally contacting the courier. I found the customer service to be great. Would definitely use skatehut again. The product arrived in perfect condition, I have one very happy daughter. No complaints!!… Read Full Review

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★☆☆☆☆

“will never use again”

Written on: 18/12/2014 by kdkd (2 reviews written)

after a decent start my package was lost then i encountered the terrible customer service, illiterate staff caused my non delivery, rambling excuses and 1 hour 47 mins on hold(!) numerous emails not replied to, finally got sense from a decent supervisor but was far too late in my opinion. by the time my order finally was dispatched (a month later!) 3 of the 5 items were out of stock! spoiled my sons christmas present wish list and really left a bad taste. will definitely never use this company… Read Full Review

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★★★★★

“Used plenty of times and every time they are great.”

Written on: 03/12/2014 by 300Hansen (1 review written)

I know reading some of the reviews on here aren't the best so I thought I would try and balance out those bad reviews. Every time I have used this company I have had nothing but great service from ordering to delivery. I have used them to buy numerous products from skates to skateboards clothes to watches and every time their service has been impeccable. Please take all reviews with a pinch of salt and just try them yourself… Read Full Review

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★★★★★

“Happy Christmas Mom shopper”

Written on: 28/11/2014

Wow an online shop where you can actually ring someone for assistance! So many websites only accept email correspondence these days and then they take days to come back to you. I was able to call for advice on which scooter to buy, ordered online and had it delivered nice and fast before the Christmas rush. Job done… Read Full Review

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★★★★★

“Amazing!”

Written on: 26/11/2014 by APCoop (2 reviews written)

Love this company! Great website and fantastic after sales service. The kids love the scooters we bought for them and the quality of the products is second to none - and all at a really reasonable price. Cannot recommend highly enough… Read Full Review

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★★★★★

“Best shop ever!”

Written on: 25/11/2014 by Lisacooper123 (1 review written)

I have ordered from Skate Hut on numerous occasions and always been delighted with customer service, products, fast delivery and great prices- would recommend to anyone- IGNORE BAD REVIEWS!… Read Full Review

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★★★★☆

“Really good website and service”

Written on: 13/11/2014 by Aishax19 (1 review written)

I've made several purchases from Skatehut over the past couple of years. They've always got a great range of products and the prices are good too. Delivery was very quick and items packaged well. Would definitely use again and recommend to others… Read Full Review

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★★☆☆☆

“Not much to recommend them”

Written on: 01/08/2014 by JJ1 (7 reviews written)

I'll be brief, as I don't want to waste yet more time over Skatehut. I purchased a 'KHE Tricky' BMX bike for my son. Website stated 'in stock', and delivery was free and next-day. Next day, their courier emailed to say they hadn't received the package from Skatehut, so no bike that day. Nor the day after, which prompted me to contact Skatehut. A complacent staffmember seemed rather baffled as to why I was chasing, as delivery had by this time been re-re-scheduled for the Monday - five days… Read Full Review

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★☆☆☆☆

“Disgusting customer service ”

Written on: 09/07/2014 by Nima2007 (1 review written)

Never ever buy anything from these people , once they have got ur money they become the rudest creatures . My for end bought a paid of skates for my son as a present and once we revived them we took him out to try them as he was naturally very excited, within the first few minutes one if the buckets kept coming loose and it became obvious that it was faulty and dangerous so we took them off and emailed them straight away sending them picture evidence of the fault and everything , it took them… Read Full Review

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★☆☆☆☆

“bungling idiots”

Written on: 07/07/2014 by Staffordbp129 (1 review written)

Don't buy from this place.. They just want your money and don't care about customer service... Examples.. 1) long phone call to ensure various parts would fit with an existing scooter (including sending details by email). Parts didn't fit, needed oversize bars! 2) sent out head set with bits missing (replied.. "oh... some people buy and return stuff but keep some bits... not our fault" well actually it is! 3) sent out scooter forks without bolt, nut and spacer... this is not service… Read Full Review

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★☆☆☆☆

“awful awful awful”

Written on: 07/07/2014 by hat_tea94 (1 review written)

After a week(having paid for next day delivery, I received the wrong colour and size of shoes. A week later, I received the right colour, but wrong size. After phoning in and being reassured that the right colour and size that I had ordered 4 WEEKS previously was in stock, I did not receive these after waiting 2 weeks more. So I asked for a refund on Thursday, it is now Monday and still no refund... very disappointed, will NEVER use again. However blacksheepskatestore got the right shoes and… Read Full Review

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★☆☆☆☆

“Poor sevice poor products”

Written on: 02/07/2014 by Jordan170 (1 review written)

Don't order anything from them. They really have appalling service. First they delivered to the wrong address and the inline skates are so horrible. This is just a lowlife company and it should go out of business. for anyone who is new to buying skates go to an actual store instead of wasting your money on worthless skates or anything you buy… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM SKATEHUT”

Written on: 26/06/2014 by Litzy120 (1 review written)

The worst service I have ever encountered! Scooter broken three times with no success of repair and refusing to refund despite promising to do so. If you buy from Skatehut you will have to deal with uncooperative staff who make your life as stressful as possible when it is their product that is not fit for purpose, you will have to make all the effort and the customer is most certainly not always right! DO NOT BUY ANYTHING AS A KID'S BIRTHDAY PRESENT YOU WILL HAVE DEAL WITH TEARS AND… Read Full Review

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★☆☆☆☆

“I ordered 2pack of district black pegs which was on...”

Written on: 10/06/2014 by Malibubabe (1 review written)

I ordered 2pack of district black pegs which was on line they took the money straight from paypal and sent me email to say the pegs had need dispatch now 2 days later another email comes they haven't got them in stock so not a good business at all I won't even be looking on the website again disgusting after ringing customer service to get the phone put down on me so no stars from me… Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 27/03/2014 by Kcottey (1 review written)

Ordered via telephone as website said that they had a size5 child's hunter Wellington in stock and when it came to ordering kept on bringing up a size that I didn't want ! Sales team then told me that the stock showing was inaccurate so ordered the second colour choice that I wanted and order processed . They confirmed next day delivery and said I would receive a confirmation email... Despite confirming my email twice no email received .I waitied in all day for my delivery . Got to 5.10 pm… Read Full Review

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★☆☆☆☆

“Ruined daughters birthday !! Worst customer service...”

Written on: 26/03/2014 by Unhappycustomer007 (1 review written)

The delivery went well everything else was terrible worse part being the customer service department . Received faulty heelies when I explained problem was told I had to take a photo of the fault ?? They have said the only thing they can do is get someone to collect them at a cost of £10 to myself !! I asked to speak to a manager one was apparently unavailable ! I am not paying for their mistake !! Situation still unresolved discraceful service never buy from this company !!… Read Full Review

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★☆☆☆☆

“do not shop there”

Written on: 24/12/2013

send my the wrong product. told me it was my mistake! do not provide any solution. very very disappointed… Read Full Review

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★★☆☆☆

“Customer service? Do they even employ anyone?”

Written on: 16/12/2013

No problems ordering, except the wrong size came. No reply to any emails and no answer on the phone - have spent easily an hour all together, hanging on. I don't think that anyone mans their phones or checks the inbox. Still, they have my cash, so why would they care about their customers? Buy elsewhere. Absolutely dire… Read Full Review

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★☆☆☆☆

“Absolutely Terrible Customer Service”

Written on: 13/12/2013

Absolutely terrible customer service, as soon as something goes wrong with your order they are terrible at correcting it. Phone permanently off hook/engaged. Do not reply to emails sent. Don't keep you informed in any way at all. Just a quick email back to the customer explaining where they are with the order would keep most people happy. 3 weeks later…and still waiting for the correct order to be delivered…absolutely rubbish… Read Full Review

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