Skate Hut Reviews - www.skatehut.co.uk

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★★☆☆☆
2.2 / 5
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Latest Reviews

★☆☆☆☆

“Disgusting customer service ”

Written on: 09/07/2014 by Nima2007 (1 review written)

Never ever buy anything from these people , once they have got ur money they become the rudest creatures . My for end bought a paid of skates for my son as a present and once we revived them we took him out to try them as he was naturally very excited, within the first few minutes one if the buckets kept coming loose and it became obvious that it was faulty and dangerous so we took them off and emailed them straight away sending them picture evidence of the fault and everything , it took them… Read Full Review

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★☆☆☆☆

“bungling idiots”

Written on: 07/07/2014 by Staffordbp129 (1 review written)

Don't buy from this place.. They just want your money and don't care about customer service... Examples.. 1) long phone call to ensure various parts would fit with an existing scooter (including sending details by email). Parts didn't fit, needed oversize bars! 2) sent out head set with bits missing (replied.. "oh... some people buy and return stuff but keep some bits... not our fault" well actually it is! 3) sent out scooter forks without bolt, nut and spacer... this is not service… Read Full Review

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★☆☆☆☆

“awful awful awful”

Written on: 07/07/2014 by hat_tea94 (1 review written)

After a week(having paid for next day delivery, I received the wrong colour and size of shoes. A week later, I received the right colour, but wrong size. After phoning in and being reassured that the right colour and size that I had ordered 4 WEEKS previously was in stock, I did not receive these after waiting 2 weeks more. So I asked for a refund on Thursday, it is now Monday and still no refund... very disappointed, will NEVER use again. However blacksheepskatestore got the right shoes and… Read Full Review

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★☆☆☆☆

“Poor sevice poor products”

Written on: 02/07/2014 by Jordan170 (1 review written)

Don't order anything from them. They really have appalling service. First they delivered to the wrong address and the inline skates are so horrible. This is just a lowlife company and it should go out of business. for anyone who is new to buying skates go to an actual store instead of wasting your money on worthless skates or anything you buy… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM SKATEHUT”

Written on: 26/06/2014 by Litzy120 (1 review written)

The worst service I have ever encountered! Scooter broken three times with no success of repair and refusing to refund despite promising to do so. If you buy from Skatehut you will have to deal with uncooperative staff who make your life as stressful as possible when it is their product that is not fit for purpose, you will have to make all the effort and the customer is most certainly not always right! DO NOT BUY ANYTHING AS A KID'S BIRTHDAY PRESENT YOU WILL HAVE DEAL WITH TEARS AND… Read Full Review

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★☆☆☆☆

“I ordered 2pack of district black pegs which was on...”

Written on: 10/06/2014 by Malibubabe (1 review written)

I ordered 2pack of district black pegs which was on line they took the money straight from paypal and sent me email to say the pegs had need dispatch now 2 days later another email comes they haven't got them in stock so not a good business at all I won't even be looking on the website again disgusting after ringing customer service to get the phone put down on me so no stars from me… Read Full Review

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★☆☆☆☆

“Non delivery”

Written on: 27/03/2014 by Kcottey (1 review written)

Ordered via telephone as website said that they had a size5 child's hunter Wellington in stock and when it came to ordering kept on bringing up a size that I didn't want ! Sales team then told me that the stock showing was inaccurate so ordered the second colour choice that I wanted and order processed . They confirmed next day delivery and said I would receive a confirmation email... Despite confirming my email twice no email received .I waitied in all day for my delivery . Got to 5.10 pm… Read Full Review

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★☆☆☆☆

“Ruined daughters birthday !! Worst customer service...”

Written on: 26/03/2014 by Unhappycustomer007 (1 review written)

The delivery went well everything else was terrible worse part being the customer service department . Received faulty heelies when I explained problem was told I had to take a photo of the fault ?? They have said the only thing they can do is get someone to collect them at a cost of £10 to myself !! I asked to speak to a manager one was apparently unavailable ! I am not paying for their mistake !! Situation still unresolved discraceful service never buy from this company !!… Read Full Review

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★☆☆☆☆

“do not shop there”

Written on: 24/12/2013

send my the wrong product. told me it was my mistake! do not provide any solution. very very disappointed… Read Full Review

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★★☆☆☆

“Customer service? Do they even employ anyone?”

Written on: 16/12/2013

No problems ordering, except the wrong size came. No reply to any emails and no answer on the phone - have spent easily an hour all together, hanging on. I don't think that anyone mans their phones or checks the inbox. Still, they have my cash, so why would they care about their customers? Buy elsewhere. Absolutely dire… Read Full Review

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★☆☆☆☆

“Absolutely Terrible Customer Service”

Written on: 13/12/2013

Absolutely terrible customer service, as soon as something goes wrong with your order they are terrible at correcting it. Phone permanently off hook/engaged. Do not reply to emails sent. Don't keep you informed in any way at all. Just a quick email back to the customer explaining where they are with the order would keep most people happy. 3 weeks later…and still waiting for the correct order to be delivered…absolutely rubbish… Read Full Review

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★☆☆☆☆

“Ignoring my emails! Taken my money! Scooters out of stock”

Written on: 11/12/2013

The items I've ordered are not in stock. They are not replying to my numerous emails, they are not answering their phones so i cannot discuss my order. They have debited my credit card for £200 and I have no idea whether or not i am going to see either my money or the scooters I've ordered for my boys for Christmas. I am furious and would never recommend anyone use this seller. Beware! The salesman on the phone was very helpful but didn't raise any concerns regarding stock levels and told me… Read Full Review

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★☆☆☆☆

“Would not use again, unbearable.”

Written on: 17/11/2013

The website is unbearable to use due to the length of time that the website takes to load, and won't even load on my son's tablet… Read Full Review

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★☆☆☆☆

“Not recommended”

Written on: 04/10/2013 by philimac (1 review written)

Buyers beware. You pay for next day delivery but it takes 2. Then when you open package you find items missing and' to follow' written by it. Now I have to tell my son that he cant use his scooter untill next week some time because when I phoned them he had no idea when stock was coming in. Just a simple email to say item was out of stock before I received the goods would be nice. Will NOT be using again… Read Full Review

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★★☆☆☆

“Would Not Use Again”

Written on: 16/09/2013 by smurf25180 (1 review written)

This company provide a great service on delivering very quickly BUT BEWARE... Once they have your money if there are problems with your product they are slow and rude in dealing with the matter. A part that was supplied wrongly by the company is now " in the post " BUT not next day delivery ? I have a 10 year old with a scooter he cannot use , dissapointed everyday when his part does not turn up. You would think after spending £260 that they would be a little more helpful. Useless Service… Read Full Review

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★★★★★

“Great delivery!”

Written on: 11/09/2013 by immogen1 (1 review written)

Ordered a pair of Retro skates for my son's 6th birthday and was worried we wouldn't get them in time for his skate party. Ordered on Monday evening - arrived first thing Wednesday morning with 3 days left till party! Plenty of emails and texts to update on delivery progress and could actually track where driver was on morning of delivery to the nearest minute! Driver was who they said. Skates in good order, right size etc. Very happy customer. Have previously used Sports Direct etc and found… Read Full Review

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★★★★★

“BEST SERVICE EVER”

Written on: 04/09/2013

ORDERED a shaun white board for my lad , from ther moment i pressed to buy it , i was informed at every stage of process and delivery, even down to an email (or text if you prefer) to tell me my board wouuld arrive within an hour slot, perfect service, DPD couriers should share the praise, fantastic… Read Full Review

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★☆☆☆☆

“One word "Terrible"”

Written on: 20/06/2013

Found this site online and it seemed like they had great brands at good prices so I purchased some trainers from them. After the next few days I received notifications/ confirmations saying it was being processed which I thought was great. So near the expected delivery day I receive a message saying the payment had been declined and that they can't fulfill the order - a little frustrating as I know I even had Visa Verify so can't understand how there would be a problem. The next day a checked… Read Full Review

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★☆☆☆☆

“BUY SOMEWHERE ELSE!!”

Written on: 13/06/2013

My stuff hasn't arrived.... was told it would take 2 days 2 weeks ago... customer service have ignored several emails of mine I have phoned them several times and they are dismissive and still don't know where my stuff is! Categorically the worst online shopping experience I have ever had!!! DO NOT BUY FROM THEM... you might very well regret it!!… Read Full Review

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★☆☆☆☆

“DO NOT BUY FROM HERE”

Written on: 17/05/2013

One star is too much for this company Apauling customer service, they just do not care. No telephone calls when they say they will, no follow up calls or emails when they change their minds. They just want your money and then lie to you. They say they have delivered when they have not. Goods dont arrive. PLEASE do not buy from this company - they will let you down and then refuse to refund you your money PLEASE spend your money with another company. This one needs to go down the pan… Read Full Review

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