Skate Hut Reviews - www.skatehut.co.uk

★★☆☆☆
2.3 / 5
93
31% of users recommend this
  • Customer Service

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  • Value For Money

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Skate Hut www.skatehut.co.uk

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Latest Reviews

★☆☆☆☆

“avoid”

Written on: 07/01/2016 by pgLane178 (1 review written)

Customer service is the worst.great company for taking your money,fast delivery,but when it comes to sending faulty goods back,they mess you around,don't explain what they are going to do.i would never recommend this company to anyone ,avoid,avoid,avoid unless what you are ordering something that you know wont need sending back!think of the kids they are upsetting,go elsewhere… Read Full Review

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★☆☆☆☆

“By Far the worst Customer Service I've ever experienced”

Written on: 23/12/2015 by brownieabbs (1 review written)

Avoid this company!! - Ordered my item on-line, paid for it and was promised delivery before Christmas. Never used the site before and will never use them again. Item didn't arrive, however according to their records it had been delivered so they basically washed their hands of it. Told me they would take up an investigation with Royal Mail, however refused to send out replacement or refund my money. The only advise offered was to re-order the product again to get it for Christmas...REALLY! The… Read Full Review

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★☆☆☆☆

“Dishonest, incompetent and poor customer service”

Written on: 09/12/2015 by jsoy (1 review written)

I ordered from this company an item to be sent to Turkey. Their ebay advert said that they would deliver there. Almost immediately I had an email to say it had been dispatched. There was a 'track my parcel' button and it said it was at Hub 2 Birmingham. 3 days later it was still there so I emailed them to ask them to chase it up as it was a Christmas present. 2 days later I finally got a reply saying that they would do this and let me know asap what was happening asap. Nothing, 8 days after… Read Full Review

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★☆☆☆☆

“Ripped off”

Written on: 16/11/2015 by Cash493 (1 review written)

I bought two pro skateboard decks for my children. One of the decks fraphics started peeling off within an hour of light skating. Went back to the shop immediately and they refused refund or replacement. They said that it may be an idea for me to contact their supplier. Will be persuing them through the court under breach of statutory and consumer rights acts… Read Full Review

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★☆☆☆☆

“Be very hopeful you never need your money back !! ”

Written on: 24/10/2015 by Carey494 (1 review written)

I have bought a few items over the years from Skatehut and until now I would have given them an excellent review. However if something goes wrong Do Not expect them to given your money back or for them to get back to you if you happen to make a complaint. I bought what clearly appeared to be a faulty MGP scooter from Skatehut, during my first stages of making a complaint I felt everything was going well, I was asked what course of action I wanted to take and in that they offered me the option… Read Full Review

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★★★★★

“great service”

Written on: 10/10/2015 by Raiden50 (1 review written)

No problems at all, would order again… Read Full Review

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★☆☆☆☆

“No refund for faulty scooter”

Written on: 20/08/2015 by Patrickq283 (1 review written)

Poor customer service scooter was not fit for purpose when it arrived was returned requesting a full refund no refund will be given only the faulty/fixed scooter back that's son doesn't want his now spent nearly the whole summer break with no scooter and has not got his money back that he saved!!! 4-5 days to respond to emails apologising each time for not responding not happy and not complying to the sales of goods act not happy!!!… Read Full Review

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★☆☆☆☆

“faulty back wheel”

Written on: 15/08/2015 by Kobef1974 (1 review written)

Hi I brought a mpg whiplash street bike from skatehut on the 12/08/2015 the staff where no at all helpful I asked him what the bike was like and he said I haven't got a clew I only know about scooters. I purchased the bike I had to carry the big box to my car on my own. After getting the bike home I had to assemble the bike together myself(Halfords build and check the bike for you). when I assembled the bike I noticed that the back wheel was wobbling from side to side like it had loose… Read Full Review

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★☆☆☆☆

“Venom mini bmx”

Written on: 24/06/2015 by 267Holden (1 review written)

I bought the venom mini bmx bike for my 6 year old sons birthday. However after building the bike we realised there was a fault with the back wheel. We contact customer services who told us to return the bike to be checked. After waiting 10 days we contacted them again to find out what was happening with the bike. We were told the batch of bikes received had a fault and they were waiting to receive new wheels. After another week we received the new back wheel minus the bike. After a phone call… Read Full Review

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★☆☆☆☆

“Crisp ultima 2014”

Written on: 03/06/2015 by diggerskin (1 review written)

Dipsticks,,,,scooter deck tap all cracked after two minutes use and the two side stickers started to peel then after an one hour use headset bearings were grinding so all in all £120.00 on sale and a chimp could have done a better job at putting this together.the scooter was sent back but im still waiting for another one as ive said i dont want that one back....or just send me my money back.the thing that really is pissing me off is i told them it was a birthday pressent for my son who is… Read Full Review

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★★★☆☆

“Disappointed service”

Written on: 06/05/2015 by 377Newton (1 review written)

Service on the store in Gil now has been excellent but after buying an item via eBay store I was not able to pick the item up from the store when I live a mile away. The item is sat in the warehouse behind the shop. Why can they just give it me?? Incredible… Read Full Review

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★☆☆☆☆

“Still waiting for parts of order”

Written on: 05/05/2015 by Amandasomerset (1 review written)

Ordered a skateboard deck and parts for my son to custom build his own skateboard. Arrived next day as advertised on website only problem was the grip tape they sent was to short! Phoned skate hut who promised to send another one. We are still waiting 9 days on! I have phoned them a second time but still waiting. This is really disappointing for my son who as spent his birthday money and cannot use or build the skateboard as the tape has to go on first… Read Full Review

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★☆☆☆☆

“Dangerous product”

Written on: 31/03/2015 by benschofield (1 review written)

We had as a family bought scooters from skatehut in the past without any trouble. But the Slamm scooter sold to us at the end of 2014 firstly broke a bearing and had to be repaired and then completely broke at a weld and caused my son to end up having medical treatment. The skatehut team when give the evidence of faulty manufacture in photos (the scooter was on the flat and the metal just sheared off) treated it like it was nothing. It was a disgraceful response by their service team. This… Read Full Review

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★☆☆☆☆

“Terrible Customer Service & still have not received my...”

Written on: 24/01/2015 by SkylerMueller138 (1 review written)

Customer Service Manager and the whole SkateHut group are horrible to deal with. Placed my order on Dec 5 and still have not received anything? Do not use this company… Read Full Review

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★★★★★

“a great service ”

Written on: 21/01/2015 by vfSchofield257 (1 review written)

My daughters skates arrived within the hour time slot given which I found very useful knowledge to have as I didn't have to wait in all day like you do with a lot of companies. I had to change delivery address last minute and manager was fantastic, she called me to confirm the delivery after personally contacting the courier. I found the customer service to be great. Would definitely use skatehut again. The product arrived in perfect condition, I have one very happy daughter. No complaints!!… Read Full Review

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★☆☆☆☆

“will never use again”

Written on: 18/12/2014 by kdkd (2 reviews written)

after a decent start my package was lost then i encountered the terrible customer service, illiterate staff caused my non delivery, rambling excuses and 1 hour 47 mins on hold(!) numerous emails not replied to, finally got sense from a decent supervisor but was far too late in my opinion. by the time my order finally was dispatched (a month later!) 3 of the 5 items were out of stock! spoiled my sons christmas present wish list and really left a bad taste. will definitely never use this company… Read Full Review

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★★★★★

“Used plenty of times and every time they are great.”

Written on: 03/12/2014 by 300Hansen (1 review written)

I know reading some of the reviews on here aren't the best so I thought I would try and balance out those bad reviews. Every time I have used this company I have had nothing but great service from ordering to delivery. I have used them to buy numerous products from skates to skateboards clothes to watches and every time their service has been impeccable. Please take all reviews with a pinch of salt and just try them yourself… Read Full Review

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★★★★★

“Happy Christmas Mom shopper”

Written on: 28/11/2014

Wow an online shop where you can actually ring someone for assistance! So many websites only accept email correspondence these days and then they take days to come back to you. I was able to call for advice on which scooter to buy, ordered online and had it delivered nice and fast before the Christmas rush. Job done… Read Full Review

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★★★★★

“Amazing!”

Written on: 26/11/2014 by APCoop (2 reviews written)

Love this company! Great website and fantastic after sales service. The kids love the scooters we bought for them and the quality of the products is second to none - and all at a really reasonable price. Cannot recommend highly enough… Read Full Review

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★★★★★

“Best shop ever!”

Written on: 25/11/2014 by Lisacooper123 (1 review written)

I have ordered from Skate Hut on numerous occasions and always been delighted with customer service, products, fast delivery and great prices- would recommend to anyone- IGNORE BAD REVIEWS!… Read Full Review

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