Brooklyn Trading Ltd Reviews - www.brooklyntrading.co.uk

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★★★★☆
4.1 / 5
53
79% of users recommend this
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Brooklyn Trading Ltd - www.brooklyntrading.co.uk
Brooklyn Trading Ltd - www.brooklyntrading.co.uk
Brooklyn Trading Ltd - www.brooklyntrading.co.uk
Brooklyn Trading Ltd - www.brooklyntrading.co.uk

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Latest Reviews

★☆☆☆☆

“LATE ARRIVAL!”

Written on: 08/09/2017 by Jessiguida (1 review written)

I paid for the next day delivery as timing was crucial and phoned to ensure it would. It didn't arrive as promised and I had to buy off the High St at considerable extra cost. Now I have to spend a further £12 sending their items back!! I've tried to get the company to fund the return postage as I'm not returning it through any fault of my own and they won't send their own courier or refund my postage. So they cost me time and money and were unwilling to offer alternative coonesatin like… Read Full Review

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★★★★★

“Prompt delivery ”

Written on: 05/05/2017 by EmeliaHudson (1 review written)

This was the first time I have used this company and I was left feeling very satisfied with the service, I ordered my item on the Friday of a bank holiday and received it on the Tuesday so no complaints… Read Full Review

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★☆☆☆☆

“Rubbish.”

Written on: 05/04/2017 by Cindy241 (1 review written)

Placed an order with them took three days to let me know item not in stock after taking payment to show they were… Read Full Review

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★☆☆☆☆

“ Avoid this company that play like the Plague ”

Written on: 15/03/2017 by Rogerdog (1 review written)

This is the worst company I have had dealings With I bought two curtain tracks of which you cannot buy parts for because they had never been sold in this country making them completely useless as they sold the tracks with no fittings. … Read Full Review

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★☆☆☆☆

“Disgrace of a company”

Written on: 01/02/2017 by bradrach (1 review written)

Ordered flooring and paid for next day delivery sent tracking no which never existed, called them and told they would send next day and again tracking number sent that did not exist. Cancelled order in the end now waiting for refund, avoid this company at all costs just look at their ebay feedback… Read Full Review

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★☆☆☆☆

“NOT NEW BEWARE CHINESE RUBBISH FAULTY GOODS REFUSING...”

Written on: 22/07/2016 by blackal (1 review written)

THIS DAB RADIO ADVERTISED AS NEW WAS NOT CAME SCRATCHED DID NOT WORK TERRIBLE QUALITY I THINK THEY GOT THIS OUT OF THE BIN NOW TRYING NOT TO REFUND DONT BE SUCKERD IN BY CHEAP PRICES WE ALL KNOW IF IT LOOKS TO GOOD TO BE TRUE IT PROBABLY IS WORD OF WARNING GO ELSEWHERE… Read Full Review

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★★★★★

“Sorted me out brilliantly”

Written on: 21/05/2016 by Reynaw362 (1 review written)

Ordered quite a few curtain poles and paid for express delivery. Unfortunately, there was an issue with this and my son arranged to collect instead. Postage refunded on the day! He got the poles and they are excelent quality and a real bargain for the low price Brooklyn charged. Customer service levels excellent and would use again - and would recommend to others. … Read Full Review

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★☆☆☆☆

“14 days, still missing items. Lied to me now ignoring me.”

Written on: 04/05/2016 by katy1980 (6 reviews written)

DO NOT ORDER ONLINE. Received only part of my order. Lied to for 9 days - telling me it's on its way. Had to pay a tradesman for work he couldn't do because order not arrived. Further lies about delivery. They generated a fake dispatch email 5 days ago for rest of order - but no such order processed or going through system (only "generated" when delivery is supposed to take 3 days) emails ignored. Now 2 weeks gone and no items. I'm contacting credit card company. So angry at the time and money… Read Full Review

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★☆☆☆☆

“Avoid this company”

Written on: 19/03/2015 by nemisis8757 (6 reviews written)

7.5Ltr tub of paint was sent incorrectly packaged and was damaged on route causing one hell of a mess in my garden. Brooklyn resent the paint correctly packaged this time and as a 'goodwill gesture' offered me a refund of £24. 32 by way of compensation. Probably one of the worst customer service I have ever experienced… Read Full Review

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★★★★★

“venetian blinds”

Written on: 13/06/2014

found brooklyn trading by accident. Placed an order and can only say that this company offered excellant service. I knew exactly when the item was being delivered and even the name of the driver. Their communication is brilliant. The blinds were exactly as advertised and the price was the best on the market. Would recommend this company. They asked me to leave a review on the product but not their company so I decided to do both… Read Full Review

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★★☆☆☆

“Poor customer service”

Written on: 31/03/2014 by Damon155 (1 review written)

Twice we tried to order floor samples, and yet we have not received any. when emailing to ask when we would receive them, we were told to re-order. We did this and are still waiting. I think we will shop somewhere else. If Brooklyn Trading don't like to send out free samples, they should not state that they do on their website… Read Full Review

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★☆☆☆☆

“Wooden Water But (should end in 'tt') - Don't Buy”

Written on: 22/01/2014 by dan5001 (1 review written)

I bought what, in the picture online, looked like a very attractive wooden water but (SPELT INCORRECTLY BECAUSE THE STUPID OBSCENITY CHECKER THINKS I'M USING ABUSIVE LANGUAGE!!) because I don't like the plastic ones. Due to the high postage costs, I collected the item in person but when I arrived, I found that they were being stored outside, open to the elements etcetera. Despite this, I bought one anyway because I knew I would be able to improve it's appearance. As such, I spent hours sanding… Read Full Review

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★☆☆☆☆

“Item bought as gift arrived in battered box! I dispair!”

Written on: 31/10/2013 by JulianF (8 reviews written)

Ordered item - a 'CoolBar' - as a present for a family member. Upon delivery, the box is split and battered, with the contents showing through. Why, oh why is it so hard for businesses to actually give a damn about their customers and the products they deliver to them? It's not hard - I do it day in and day out. You just need to care. Everythings too hard these days to get things spot on - and for that reason, I can't even be bothered contacting them to go through the whole 'returns' and… Read Full Review

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★☆☆☆☆

“Poor customer service ”

Written on: 20/07/2013

Having been a customer for a few years and spent over 3,000 when renovating a house it's sad to say the customer service is appalling , spent 150 on garden product and decided to buy the same item again the very next day , I new stock was low so phoned up to ask if I could reserve item , I offered to pay in full to reserve, the item was in a huge box so needed a large van to move it hence not easy to collect it , staff not the slightest bid interested in helping and refused to reserve the item… Read Full Review

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★★★★★

“Excellent”

Written on: 28/07/2011

Excellent value, best price around and fast delivery. Will certainly use again and recommend to others +++++… Read Full Review

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★★★★★

“Excellent Service”

Written on: 27/07/2011 by lynnwilkinson (1 review written)

Just to say what a joy it was to actually deal with people who deliver what they promise. The Binders were just as described, well packaged and on time. It is refreshing as from past experience very few companies these days deliver what they actually promise. Many thanks… Read Full Review

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★★★★★

“WOW”

Written on: 21/07/2011

Brooklyn Trading takes pride in offering an impeccable service to all of its customers. How surprised and delighted I was to receive my order within 24 hours and delivered by courier. I hunted around for the best price possible and even compared their prices to major high street competitors and the savings were so vast with Brooklyn Trading I simply couldn't refuse the amazing offer. Their customer service speaks for itself. My questions were answered within the hour and their… Read Full Review

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★★★★★

“Refreshing!”

Written on: 21/07/2011 by jackielewin (1 review written)

Saw this paper on ebay. Thought I give them a ring on the off chance somebody could give a clearer idea of colour. The lady I spoke with was brilliant.... So very helpful, friendly, and honest. Delivery was as promised, quality was as promised, colour was as promised. Would I use this company again, most definately. Thank you… Read Full Review

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★★★★★

“EXCELLENT CUSTOMER SERVICE”

Written on: 16/07/2011 by simonpollard (1 review written)

I purchased two Rubbermaid chair mats at an excellent price. Delivery was very fast and they were very well packed. On opening one of them have a manufacturing fault. I let Brooklyn Trading know and they immediately sent out a replacement the following day without any fuss or quibble. Great communication throughout and swift responses to emails. I would highly recommend this very professional company… Read Full Review

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★★★★★

“CUSTOMER SERVICE”

Written on: 14/07/2011 by bernard1 (1 review written)

LORRAIN FROM CUSTOMER SERVICE WAS A GREAT HELP WHEN I FORGOT TO PUT IN THE HOUSE NUMBER ON MY ORDER ITS NICE TO KNOW IF THERE ARE ANY PROBLEMS THEY WILL BE SORTED OUT MANY THANKS… Read Full Review

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